Customer Reviews for U-Haul Storage of Clements Ferry
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

4

Truck wouldn’t go over 75mph

Évaluation :

5

Very professional and understanding team! This location and staff is wonderful!

Évaluation :

5

Ashley was the best staff member I have worked with. Very knowledgeable and friendly.

Évaluation :

4

Get your App to work. This location should have the option to rent from the counter at least during business hours.

Évaluation :

4

Flood on first floor was not good.

Évaluation :

3

1. The key provided for the lock did not work. Thankfully I tried to lock and unlock it before I locked the back liftgate. 2. The vehicle shook when cornering. Again - thank goodness I had a short drive from one location to the next. 3. I ordered a furniture dolly and received a utility dolly instead. The location closed at 3:00 so I was unable to switch.

Évaluation :

1

The app delayed my start time. It wouldn't register my location so I ended up trying to scan the barcode which also didn't work. Eventually I tried the website and that worked but I lost 30 minutes or so of time. On top of that idk whose at fault for this but my original pick up had to be changed to a further one. This cost me gas for my personal vehicle and caused me more money than expected. Hopefully for my next move I can find another company.

Évaluation :

4

My first time to use self checking. The U-Haul app directed me to the 24/7 service which talked me through the process and had to redirect me to the website to complete checking in. The app would not scan the barcode of my drivers license. Nidia was extremely helpful, pleasant, patient, knowledgeable and professional. I definitely prefer the personal assistance versus the unpredictable app. Improve the app to accommodate the requirements requested from the customer to check in.

Évaluation :

4

They allowed to pick up a utility dolly to use without additional charge since the pick up location did not have one.

Évaluation :

5

They where very helpful and understanding

Évaluation :

4

Staff was friendly when available. Staff shortages effected customer service. Facility was overall well maintained and clean.

Évaluation :

4

Very little room to return equipment after hours. No more trucks were getting returned after mine as I had the last space. Location is the most convenient, however, to Mt. Pleasant.

Évaluation :

3

This location was not open the hours that were advertised.

Évaluation :

2

Process to pick up the truck was not the smoothest. Location is extremely difficult to get ahold of, calls get forwarded to the general customer service number.

Évaluation :

5

Service was quick and easy. The staff was very friendly, professional and knowledgeable.

Évaluation :

5

Ashley is a true rock star and professional. Ashley went above and beyond the call of duty as she showed me several units and gave me a tour of the facility. Ashley is an asset to the U Haul team. Thanks for making it easy U Haul. Brian Crouch 724.991.0749

Évaluation :

3

Truck was not ready or clean when I arrived. Employee had to clean interior while I waited

Évaluation :

5

Such a welcome location and very helpful

Évaluation :

2

See pick-up location for my issues with this rental overall. The drop -off location closes at 3 pm, which is a pain. Also, the site is very crowded.

Évaluation :

5

The lady that helped me with my rental was fantastic. I was stressed out to move stuff and she put a smile on my face. I would hire her in a heartbeat.

Évaluation :

1

Improve customer service. The vehicles battery was dead when I picked it up, causing me to call roadside assistance. There was no fuel in the vehicle, so I had to immediately go the the gas station. The store employee, Ashley, and the store GM, Elijah Mack, did nothing to help compensate the lost time and inconvenience that occurred with this rental experience. Unfortunate outcome. Will be going to a different company next time.

Évaluation :

3

The desk person was not very happy to be there. She was helpful with the app but I was too get the rental for 4 hours and she said 3 with no reason explained to me. Not a wonderful experience but fine.

Évaluation :

2

There is a sign when you pull up that asks you to stop and someone will come out and help you. I sat for about 10-15 mins before I finally walked in to ask what my next steps were. Both employees seemed annoyed to have to come outside.

Évaluation :

5

You are doing a fantastic job!

Évaluation :

3

We had a difficult time with the app. Apparently, if you do not arrive at scheduled time, then "pick up truck" no longer visible on app and no instructions on how to move forward with your rental. This caused a frustrating hour of delays trying to figure out what we needed to do to get the truck. Customer service was helpful, but it could be easier and less time consuming if more clear on the app itself.

Évaluation :

3

Truck requested that I reserved wasn't available and smart phone check in was a nightmare. Had to take a much larger truck at same price but sucked up more gas. Horrible experience.

Évaluation :

5

The kind lady I dealt with was the best agent I've ever dealt with. She was outstanding

Évaluation :

5

Amazing that I was able to do this all with an app on my phone.

Évaluation :

4

It was so convenient after a long drive . To be able to unload and store my things temporarily. Thank you !!

Évaluation :

2

Rates constantly increased without providing any additional services.

Évaluation :

3

The location was fine but the process to get my truck was terrible. I have rented before from locations that allow 24 hour pick up and never had a problem. This time it took me 1:20 minutes to get my truck i reserved. This delayed my whole day and the experience was terrible.

Évaluation :

5

Very nice customer service

Évaluation :

5

Friendly and helpful staff.

Évaluation :

3

Cost to rent is high

Évaluation :

3

Service was slow with many people waiting and one pay computer went down and had to start over. Waited over 30 min

Évaluation :

5

Very helpful and accommodating

Évaluation :

5

Keep myself on file so I don't have to keep doing that. I'm not a big selfie fan.

Évaluation :

1

The staff was friendly. They explained the rental terms. And it was a very good deal! After moving across country. You are a disorganized Mess. So for a small fee I now have time to organize my belongings. And not move one pile of boxes too create another pile. Merci

Évaluation :

3

A lot of the bay doors do not work properly. I have been at this storage for the last 4 years and have seen it change ownership 4xs... This is the only company that has been slacking in keeping the doors working & the stairs not looking smashed into.

Évaluation :

4

Truck was very loud, and sounded like muffler had a hole in it

Évaluation :

5

My only complaint is the lack of prorated departure costs. I vacated my unit 3 days after the "Contracted" date due to weather (Hurricane) I had to shift my departure date due to a change in my movers schedule. The weather caused a shift in all movers availbility as they were trying to accomodate customers from previous week cancelled moves. I asked staff to consider this, I was told UHaul does not prorate. Otherwise this facility is staffed by excellent people (Ashley, Tenaya) who were always willing to help throughout my stay. Note: This facility is exceptionally clean. The staff take a lot of pride in their work

Évaluation :

5

When making a big move across country I used a U-Haul storage to store some things when going back and forth. The only thing that I would comment on is if I could access it 24/7 with my key card that would be ideal. Otherwise staff was amazing at both locations.

Évaluation :

5

Keep Ashley forever!!! The truck however had Arizona plates I believe and had poor brakes and the battery went dead with emergency flashers on roadside loading. We had to call AAA for a jump start at 2:00 am. But your facility is top notch. Highly recommend…

Évaluation :

1

The rental place did not have the equipment I had reserved two weeks in advance (utility dolly). I had to move a washer and driver down a set of stairs and back up two sets and could not get it done without an appliance dolly. So i ended up having to drive across town to get an appliance dolly from another location and I started my move 2 hours later in the day than I planned and it took two days to move instead of one Next they gave me a truck that was completely empty on gas and first place I had to go was the gas station down the road

Évaluation :

5

Great customer service! The rental was easy and painless. The team went out of their way to be more than helpful. I will rent from this location again.

Évaluation :

3

The app is very very very slow updating. The 2 ladies working the front counter were rude. When I nicely explained the first time that I was in a hurry, they slowed down. After that it was a contentoius transaction. I was rude, they were rude. Not ok.

Évaluation :

1

Other than being able to reach Elijah your no contact rental is shit. I connected to your wifi and still could not get the app to complete the transaction. It would lock up and it would keep going back to "Lets get started".Its a great idea but human contact is still the best.

Évaluation :

5

The app locked up twice when trying to check in. The first time I had to start over. The second time the truck disappeared and did not show up under past rentals. I had to contact support to confirm it was checked in.

Évaluation :

5

Excellent experience. Van was ready, clean, and gassed up. Agent was very helpful and explained everything about the return process. Drop off was the same.

Évaluation :

5

Efficient, Friendly. This facility and personnel are 5 star

Évaluation :

3

App check out of equipment. Took 40 minutes to get everything to load and be verified to get the truck and be able to start our move. I will not EVER use y'all again unless it's at a location with an actual human working the counter to hand over the keys.

Évaluation :

3

The mobile phone process of picking up and returning the vehicle took longer than it should have. Cell service in the area was weak making downloading pictures very slow. Had to resubmit a couple times because they wouldn't go through. It took almost 30 minutes from start to finish before we finally were able to get the key. The return process was the same. The idea is great for the convenience of picking up after hours but there's gotta be another way to send pictures when cell service in the area is not good!

Évaluation :

4

Vehicle fuel tank was empty Truck pulled to left Brakes were weak No power. 45 mph going up hill and AC would shut off

Évaluation :

5

rented blankets....a bit surprised they aren't cleaned (steamed) between rentals fir concern of bugs. But seemed ok. Location returned to in Ca was also very helpful. Recommend both.

Évaluation :

4

The engine struggled to shift to the next gear.

Évaluation :

5

Best storage I've ever had. I've already recommended it to my family.

Évaluation :

4

I had no issues with the rental pickup location or cleanliness of the equipment. However, I would suggest picking up/dropping off only during normal operating hours. The mobile app and process to pick up/drop off 24/7 needs significant improvement. Even after watching the videos on what to expect for pick up/drop off using the app, its extremely frustrating. Had to call customer service to get my app to show "Pickup My Truck" option- customer service had to perform some reset. Then screens go blank during the process, with no message telling you to "wait while processing" or other updates, so you don't know whether to start over or not. No one ever responded to my "Chat" messages, either during pickup or drop off. At drop-off, I was unable to offer any comments about equipment condition because the "Submit" or "Continue" button would only function if I answered all questions in a positive manner, meaning everything was fine. I had no equipment issues that impacated my trip, but I simply wanted to provide feedback that the truck brakes worked fine, but made a loud grinding noise and the airbag light came on intermittently during our trip, leading me to believe it may or may not function properly in an accident.

Évaluation :

5

Very friendly helpful staff! Great access - loading/unloading - high/low facilities.

Évaluation :

2

The staff was completely unprofessional and not trained. They could not answer any of my questions or concerns. The female i spoke to on the phone when questioning my bill, hung up on me. I had 2 different charges that equal 133,33 and the bill they sent me was for 94 dollars. Will never use this location again.

Évaluation :

2

Verification of “suitability of renter” is absurd.

Évaluation :

5

staff at front deesk great and helpful

Évaluation :

5

You need climate control storage in South Carolina and they have it! They don't skimp on the AC and it always felt safe this location takes good care of your things! 5 stars!

Évaluation :

5

Wonderful team. Very kind & professional.

Évaluation :

5

Competitive prices. Professional & kind office team. Very accommodating and easy to work with.

Évaluation :

1

I had a reservation for a 10ft truck with 24/7 access. Truck not available upon arrival. Had to rent a smaller van and take more trips. Will not rent from here again.

Évaluation :

5

The staff were superb. Very knowledgeable and helpful.

Évaluation :

3

Before UHaul took over I had up to 2:00 AM access because I am a DJ. When my gigs end I had to drive home with my equipment and wait until the next morning to put it back in storage. This was a big inconvenience for me. I found another storage with better access times.

Évaluation :

5

Dropped off after hours , very convenient and easy.

Évaluation :

5

Everything was fine. After 3 pm and office was closed; left keys in drop box.

Évaluation :

5

Excellent and friendly service and team. Thank you

Évaluation :

5

Bien

Évaluation :

1

Units were very small the ones on the third floor were still extremely hot was not satisfied never even unloaded my truck

Évaluation :

4

Overall experience was great and easy. Instructions were easy to follow, but could've been clearer on finding/using the QR code to start the return.

Évaluation :

5

Michael and Ashley are very friendly and helpful.

Évaluation :

5

Michael who manages the facility was most helpful and very solution oriented. We appreciate his customer centric approach. I would recommend this facility to anyone in need of storage.

Évaluation :

5

Very simple process and helpful gentlemen at the drop-off location.

Évaluation :

2

Online experience was horrible.

Évaluation :

5

It took me 15 min to start the van due to faulty ignition. There was no internet service at the site for the check in and check out process. Other than those issue's everything went well and I would definitely use this location in the future.

Évaluation :

5

When I arrived to do my mobile check-in, I came unprepared. I did not expect to need my passport. I ended up calling my mother as the alternate person who could verify me. I didn't prepare her for this ahead of time, and it was confusing for her. This independent verification step (after sending a picture of my driver's license) was unexpected. If it was mentioned in my pre-check-in experience, I didn't notice. This should be more prominent.

Évaluation :

1

Was charged an extra month. Took 5 days of trying to finally receive a cancellation email. Still am yet to receive a refund. And I moved out over 3 weeks ago

Évaluation :

4

One of the BETTER UHaul places I have seen in years. Staff was friendly and very nice, store was clean and well kept.

Évaluation :

5

Outstanding DaTonya is a fabulous manager and team leader. Excellent service and went out of her way to find me a the unit and products I needed.

Évaluation :

5

LaTonya was friendly, helpful and a pleasure to deal with!

Évaluation :

2

The location is over priced.

Évaluation :

5

Dexter provided excellent service when I experienced a time crunch. Will definitely recommend this location to family and friends!

Évaluation :

5

The staff were friendly and helpful. Meghann made sure that we understood the map of the building, and the closet door to unload at.

Évaluation :

5

One of the best company's out there to do business with and work for! A staff who cares!

Évaluation :

5

Clean, lots of carts, easy access, temperature controlled, large elevator, Multiple entrances with truck and car access to unloading.

Évaluation :

5

the staff is top notch

Évaluation :

5

The owner was very helpful and kind

Évaluation :

5

Very nice people

Évaluation :

1

In correct fraudulent billing practices. All three services Truck, Van and Storage have all been billed incorrectly with demand for payments and lien notices after disputes regarding the incorrect charges were filed snd communicated on multiple occasions. As a result, we have filed complaints with the Better Business Bureau and the Consumer Protection Agency. So you will be hearing from them soon. That said, we will never use UHAUL again, nor recommend your business and its services.

Évaluation :

5

I was quoted a price for 19,95 For a unit that was already rented. Not impressed with that. Also I went from $19,95 to $49. Very upset.

Évaluation :

4

South-facing storage entrance should have a tapered edge ramp built into the concrete walk in order to allow loaded carts to roll smoothly into and out of building rather than to have to lift over the concrete edging. There should be no parking in the loading area other than the vehicle and trailer associated with load-in.

Évaluation :

5

Mali is wonderful!!

Évaluation :

5

General manager, I don't remember her name, she was working Sunday morning when we returned the truck. She was helpful and friendly, had a great discussion with her and we agree about BK Whoppers :). Tell her we went straight to the U-Haul facility on Dorchester Rd and then to BK :) George

Évaluation :

5

Customer rep gave us a storage unit near the elevator . Unit had not been cleaned, but she clean it. Very helpful.

Évaluation :

5

I just want to thank everyone at U-Haul for there professional ness there kindness to make my relocation a success.

Évaluation :

5

Staff is awesome. Meghan is the best.

Évaluation :

5

Very clean, very secure, very happy with the experience here and will definitely recommend this facility

Évaluation :

5

Jennifer has taken such great care of me. When I needed to move all my items into a unit - I came back to Wambaw. Magi, the new manager is smart, kind, attentive to details and was very helpful. Looking forward to working with her as well!

Évaluation :

5

Very helpful, thank you!

Évaluation :

2

The employee who signed us up was extremely rude and very strange. Multiple times he made fun of me

Évaluation :

5

The customer service was excellent and prompt. She even provided original receipts for my military move.

Évaluation :

5

We have yet to move into the facility as our items are en route for the move but the online portal and communication was fast, easy and convenient.

Évaluation :

2

The only good thing about this location is the staff, especially Brian. Brian works harder than any U-Haul employee I've ever seen. He goes above and beyond for customers. He's extremely knowledgeable on everything he needs to be, and more - definitely someone U-Haul should value as an employee. Other than that, the facility itself is poorly built/designed and the experience there is below average compared to other facilities. The units aren't able to truly hold what the space is advertised as because there are random beams running throughout the units (either from floors to ceiling or completely through the middle laterally or diagonally). The worst part about this facility is there's no equipment to help people move heavy items, no dollies or rolling. So you're expected to carry couches, dressers and other heavy items through the facility's narrow hallways to your unit.

Évaluation :

3

Everyone that works here is extremely helpful but the unit measurements are not accurate. While some of the units are in fact 8 feet tall as advertised, half of the units are just 6'2" - which is a loss of 70 cubic feet.

Évaluation :

5

Clean units. Great staff, very friendly. Decent prices for the area. Cheapest that I found close to me

Évaluation :

2

Since U Haul took over, the small parking lot is often packed with rental vehicles on weekends when I want to access my storage. Maintenance has declined. I was unable to get a light replaced in my large, dark locker for several months. I was finally told that lights were not going to be replaced once they went out and I should bring my own lights if I needed to see what I had in storage! The previous Manager was meticulous about cleaning up any miscellaneous debris left over after someone moved in or out. Pieces of things are now sometimes left outside for weeks. Our unit and several on our floor and above us got soaked when blocked gutters couldn't handle a big rain storm. We weren't notified until 2 days after the damage occurred, causing us to throw out a third of our possessions stored there and a stored Oriental rug to get wet and start to get moldy. The aftermath of work entailed to go through all of the paperwork, photos, etc. that I stored there has been time consuming and painful. The on-call manager did her best to help us move and document some things. However, the lost hours and memories can never be replaced. (Note: I received this survey after the above incident caused us to move our things to a nearby, dry room. I didn't recently move in but have been here for almost a year.)

Évaluation :

5

The 1st time I went there 1st gentleman was excellent help to me the 2nd fella was good too at his job I am very happy with customer service.⭐️⭐️⭐️⭐️⭐️

Évaluation :

5

Mr Luis was very professional and courteous to us. He took the time to walk us through the facility and explain thw procedures and packages available. My first time storing in years and will definitely utilize U Haul in the future.

Évaluation :

5

The lady at the front counter was awesome and excellent. She went above and beyond for me and it was really noticed. I was super grateful for her

Évaluation :

5

Thank you so much you all made our storage and moving easy.

Évaluation :

5

Great service and wonderful customer service

Évaluation :

2

The large access door is often opened and you can walk in. Also, many times U-Haul rental trucks are parked in front of the only area where you can load and unload. This was very inconvenient and frustrating.

Évaluation :

5

Moving can be very stressful but I had an awesome experience with the Moving and storage. I never make reviews but I had to the lady at the storage was very kind and hard work should never go unnoticed.

Évaluation :

5

Love Jennifer, very helpful and accomodating!

Évaluation :

5

The staff is the best

Évaluation :

4

It's a little pricey and didn't enjoy getting threatened with a lien when I was a few days late after being a customer many years. Also didn't enjoy moving out and having my place locked for non payment…. Only to find it was in fact paid for. Ended up having to pay the movers extra due to time spent resolving this

Évaluation :

5

Even though ownership changed a couple of times while I stored here, everything was great.

Évaluation :

5

Very clean

Évaluation :

5

Polite staff and inconvenient to Daniel Island.

Évaluation :

5

Lou and his crew provided excellent customer service, and we are grateful for the personal care he provided.

Évaluation :

5

I dealt with Jennifer. She was helpful and made my experience smooth and effortless. She is a Rockstar. Thank you Jennifer.

Évaluation :

5

Extremely clean and convenient.

Évaluation :

5

Lou Dawkins was awesome, helpful, and friendly!