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Michelle HCustomer Reviews for U-Haul Moving & Storage of Warner Park
Testimonials From Recent Customers
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The staff was more than helpful on the day I moved out thank you U-Haul
NORWIDA T | Expérience généraleVery pleased with the service I received at every step of the way. All of the employees were friendly, professional, polite, and helpful. They knew their job, they knew how to do it, and they didn't waste any time getting it done. I am extremely happy with my experience.
Doug WNothing. The manager and his associate helped me with everything. Very helpful and kind people. Highly recommend these location.
STEVEN CSuper smooth drop off procedure, friendly staff and a note that my Hyundai Elantra GT hatchback pulled the trailer across the country from Alberta Canada with ease and no issues!
Matthew WThe installer was very professional and meticulous to detail! Well done!
ROBERT K______
benigno bOmar and his staff were top notch.
Tim EI rented under the condition of 24hr access. After covid it never went back to 24 hrs. The employees at the Packers Ave branch are theives. The manager, Oscar, is in on it with 1 other guy and a female that work there. My storage unit was robbed while I was hospitalized. I had a $40 lock that is supposed to be bolt cutter proof. Somehow someone got into my unit, without setting the alarm off, and to my surprise, I'm served with contract termination papers and told there's no cameras in your facility. I was told it violates the privacy of THE PEOPLE LIVING THERE!!!. Which is absolutely Ludacris! I spent $100/month to store my belongings in a place that has no kind of security or preventative measures in place to keep my belongings safe. Even tho the contract says the exact opposite. I will never use anything owned by U-Haul again and fully intend to file a lawsuit locally for the treatment I received after my belongings were stolen.
Matthew T | Expérience généraleSpecial thanks to Omar for seamlessly processing my rental! The rest of the staff were also very attentive, very professional, and very knowledgeable. I would definitely recommend U-Haul!
Floresa B | Premières impressionsI have appreciated this facility's indoor loading & unloading option. This is such a bonus, given our Wisconsin weather! The staff has always been helpful. It has also been helpful to have a full range of moving supplies available.
PATRICIA C | Expérience généraleOmar was super kind and friendly to work with!
Jennifer KCheckout & Checkin were perfectly smooth
Paul SI gave it Ct a three star rating because they love to go up on the rent. I feel sorry for anyone that is homeless and trying to save money while storing their possessions in these facilities. It's like highway robbery. Had to shut mine down and move in with someone else to share cost. Mine was $129 and kept going up every few months. When all said and done they wanted $149. Ok that's the cute off for me. See ya 蘭 On top of that I still had 15/day left on my rental and they told me no refunds 類
Angela B | Expérience généraleThe agent seemed to hurry through the process and didn't take the time as I expected. I don't rent a U-Haul truck everyday. I appreciated getting a new truck
Rick UI had to wait to be helped when I arrived to pick up my reservation because the employee at the desk was making a personal phone call. The driver-side windshield wiper was worn out and not effective. It was raining when I rented the cargo van, and it was very difficult to see. When I picked up the van, the gas gauge showed just below 1/4 of a tank. I filled it back up to the same point before returning it, but I was still charged for gas.
JESSICA LIt was very simple and convenient
Christopher D | Online Move InSimply the best uhaul location, always excellent
Steven PThe lights didn't work on the first trailer that I was assigned and the person helping me seemed unsure what to do. The 2nd trailer that I was assigned wasn't clean - it had a bunch of tree debris in it that I needed to clear out before I could use it. The belt on the appliance supply that I rented had apparently been cut short by someone and it was just barely long enough to reach around the refrigerator that I needed to move. Then, when I returned my rentals, I pulled into the marked return area and waited as the sign said. The same guy who checked me out came out the front door, looked right at me, and then walked into the shop and didn't come out. I waited a bit and then got out of my truck and went to the shop and asked for check in help. His response was, "oh, would you like to check in?". Not too impressed with this location based on this experience.
GREGORY MS.O.
Craig LHad to jump the uhaul 3 times myself with my personal car. Everytime I turn the truck off it needed a jump. I couldn't fill the tank back to its level because I didn't want to jump the truck again. When I returned the truck the tested the battery an found out the transmission was going out that's why the battery was dying. Only could give me a discount on the gas that was less than a gallon which I was told was 5,5 will not rent with this location again
Vern SApp pick up/drop off did not work, but very happy with the experience. The staff during check in and check out were great. Equipment A+
Jacob BQuick Service
Arnella MAlivia was extremely helpful in checking in/out!
Michael LSat under canopy for 5 minutes and no one came as the sign said to check me in. Went inside and 3 associates were at the registers, including the employee who came from a restaurant with his meal and saw me waiting outside.
Gregory GThey didn’t have the dolly I had reserved, didn’t receive the mattress bag, and the inside of the store smelled like weed.
Carly SGreat experience with very helpful staff.
John CDarien was extremely helpful and I was very pleased when he reminded me that my storage rental included one month free!
Barbara B | Online Move InExtremely happy with the experience of moving out of my UBox and into a storage unit. The staff were very helpful in getting me set up, and everything was clean and easy to use.
Geoffrey HNothing , all good
Michael WI did online move-in, but no instructions or opener was provided for the overhead door. I was set up on auto pay, but somehow was charged a late fee. The facility was nice, but some of the office procedures were a problem.
KRISTINE Z | Expérience généraleAbsolutely the best. Quick in and out and they were so helpful.
Ronald B | Premières impressionsVery pleased eith this site and the staff.
Joseph b | Expérience généraleThank you for being so flexible with the return time. The staff was very helpful in all aspects of the process, I really appreciated the courtesy and helpfulness of the location.
Mark JThat person who helped me deserves a raise
jacob mWhen I returned tbe vehicle, neither of the workers at the desk came out to the vehicle even though the signs outside said they were supposed to. I was also told I would get a refund for any unused miles and I did not recieve one.
Corinna SGood experience!
Dale BEasy in Easy out. Painless.
Raymond LI was running short on time, and my moving pads were not in the vehicle. I did not have time to run in and talk with customer service. The truck was also not parked where the diagram showed me, however, that made sense due to the weather conditions. The overall experience was very good!
Jill OWhen I returned the truck via the app, it got froze and I could not proceed with the returning process for a long time.
Jarin JStaff was very helpful and courtesy. I would recommend this to anyone who asks for storage and rentals for vehicles
Mary W | Premières impressionsprofessional and friendly... they have everything you need. wonderful store and employee's....
STEWART M | Expérience généraleI was charged for more mileage than I drove.
Kevin SKeep Omar as the manager.
KEN SOnline portal would not save Auto pay information. Had to call in twice to get it to work
Bryan B | Expérience généraleThe facility and staff were super great. The website overall, and phone contact availability, are impossible. Save yourself hours of frustration and hold music, and go to the UHaul office in person. Whatever time it takes to drive will be balanced by the additional life years you'll get back by not dealing with that stress.
ROBBEN L | Expérience généraleNo changes.
Erika ZWhat the experience should be.
John HRail was broken in the trailer I rented.
Jason NThe staff is helpful and friendly. The Internet WiFi ya little slow.
Ken SVery professional very nice
Alvin T | Premières impressionsOverall a good experience. There was supposed to be a lock in the unit, but nothing was left. I didn't understand how to open the overhead door (for the loading area). Once I figured out those details, I didn't have any problems. The facility was clean and secure. The online sign-up was really convenient.
KRISTINE Z | Online Move InVery helpful & efficient rental agents/ front desk staff. Everybody I interacted with was very friendly and knowledgeable. Merci!
Jesse ROUTSTANDING!
lori bThe customer service I received both on pickup and drop off was excellent. Merci.
Ray MThe online pick up system is very glitchy
Logan DThe person receiving the trailer did not see me pull up and I waited 10 minutes before I went to get someone to help me.
James WNothing at this time
MOMODOU BWish it was a lil cheaper
Lonnie K | Premières impressionsExcellent experience. Customer service was exceptional!
Georgia TStorage unit worked perfectly for our needs while we needed it. If we need another storage unit in the future we will come here first.
JAMES W | Expérience généraleThere was a soda can left in the back when I picked the trailer up don’t worry I threw that out
JOSEPH PThey marked it picked up at noon but i sat inside til 3pm waiting for the truck to be ready!
William AWorst experience ever!
HERLEY W | Expérience généraleUhaul was good to me storage and truck rental
Angela P | Expérience généraleThe facility was excellent. The reason I moved out was to save money.
Richard B | Expérience généraleTo explain my answer to # 5 : it wasn't clean, but in light of the fact so many people were moving in Madison that week your workers did an EXCELLENT job of cleaning up the Excessively Large amounts of garbage left behind by renters of the facility. Commendable.
Valeta C | Expérience généraleVery well organized, clean facility. Friendly staff and helpful. Would use and recommend in them future.
Bryant J | Expérience généraleThe only negative that I can mention is that the overhead garage doors leading to the inside parking a left open way too often. This leaves the security lacking. Signage reminding people to turn off their cars, and not leave them running, while indoors.
Stacie M | Expérience généraleVery professional staff. Thank you, so much!
Mauricio A | Premières impressionsGreat team that came through with two units when another location failed despite a reservation. Thank you Omar and team!
William F | Expérience généraleI believe you guys need more help around there and maybe should consider hiring a handyman to pick up what other clients left behind such as trash, tables, boxes, etc Hire someone for a couple of hours a week to help the staff with cleaning up. The staff is great but doing a million things at once, so I can understand how they run out of time for cleaning up. But amongst anything please keep the bathroom clean, stocked with toilet paper, floor disinfected and soap should be available to wash your hands. Other than that this place does well and the staff is friendly, personable, and willing to help you at the drop of a dime. And I respect that in a business. Keep up the good work!
Kisiah J | Expérience généraleIt wasn't a bad experience but really bad timing on U-Hauls end because I had processed my move out and they didn't get to it until two months later when I called, and I was charged for two months I never even used it for. Everything else was fine but they really lacked on the move out portion of everything. I did have to not pay, so bonus points for that.
Kelli J | Expérience généraleI have been using this UHaul facility for storage and truck rentals for several years while both of my kids were attending UW-Madison. It is an absolute pleasure doing business with Omar and his staff! They run a great customer-centric operation!
Michael H | Expérience généralelost everything expensive in the storage unit and don‘t have any compensation, even the rate of rent
Jiayi Z | Expérience généraleOmar made it all the best experience I have had in a while
RAPHAEL M | Premières impressionsJust to note, you can't enter the office from the storage unit area which is a tad inconvenient especially when you are toting your stuff around.
Taylor N | Expérience généraleThe unit was not clean -- old rodent poison box and a hatchet in there, hallways not clean, lots of trash at loading dock.
Susane O | Premières impressionsVery friendly service. Omar and his team do a great job.
Debra H | Expérience généraleOmar was attentive, thorough, helpful. During the busiest time of year with students overwhelming storage facilities, Omar made time for everyone he waited on. His first response to every question or problem was a version of "we can help". All this in a pleasant, engaging tone. Top shelf in every regard. Hang on to this man!
Read E | Premières impressionsEverything is good
Hayes R | Premières impressionsVery helpful and kind staff
Signe K | Premières impressionsMoving in was a breeze. I reserved a unit that was too small and had to upgrade it to a bigger one which was available. Thank the young lady who helped me out.
Carletha C | Premières impressionsVery helpful staff. Able to talk me through the intricacies of what I needed and was available. Would highly recommend them to anyone needing storage or moving help.
Bryce S | Expérience généraleThe staff were very helpful
Alec D | Premières impressionsMy only problem was trying to get a unit took over an hour because the guy didn't know what he was doing. But the manager stepped in and was amazing.
olivia t | Expérience généraleTrying to move in and out was hard and we ended up having to rearrange plans because they refused to switch the truck they had given us to a 1 7/8 ball hitch from a 2.
Antonia S | Expérience généraleOmar was very fast friendly and efficient with my last minute needs!!!
JENNIFER D | Premières impressionsVery convenient and a little messy inside. (Probably waiting on garbage day). I only worry about if my fab will allow access since I moved units.
Mary F | Premières impressionsEverything is good however I did have problems getting into the storage after hours last night. I did my number code. It said I had access and doors would open. They did not. Came back today during regular hours did the same thing and I was able to get in?
DOUGLAS F | Premières impressionsThe staff at Packers Avenue UHAUL is super helpful and friendly. The facilities are well kept and secure! Never a worry about safely storing my property there! The General Manager is super knowledgeable. It's nice to see the a familiar face each time I come in to grab a few things! Merci!
Maggie A | Premières impressionsGeneral Manager was very friendly and professional. He explained everything in detail, gave me different options to choose from and was very thorough.
David S | Premières impressionsThe staff was very friendly and helpful. Omar called me to make sure my reservation would be available and helped me complete the process online. Check-in was easy and quick, and the facility is spacious and clean. Great location too.
Debra P | Premières impressionsThe bathroom had a homeless guy living in it. A lady would drink beer in her car and slept in it a couple of times. Overall, everyone was really nice, though who worked there! I highly would recommend this place. And hey it was cheap and easy access.
ALEXANDRA B | Expérience généraleLove this place. OMAR is amazing
Lawrence D | Premières impressionsEveryone there were extremely helpful.
Mary J | Expérience généraleThere were areas of concern. I did speak with a person in regard to the issue I gound
Margaret H | Online Move InEvery time we needed help, it appeared that staff was stoned and did not know how to do anything. Our unit was broke into, they say there is cameras and chances are they did not roll the cameras. The security really sucks and it will be posted all over google guides. I am not the only one this has happened to. I stopped tennent resources from using this place. Never again.
Anthony H | Expérience généraleI have had a great experience renting from this Haul over a period of 3 years. Staff has always been helpful. The facility is great.
Yvette P | Expérience généraleExcellente expérience
GARY T | Premières impressionsIt has really gone downhill. Trash always sitting around and public bathroom is difficult to enter, once you get in there it is FILTHY no toilet paper soap or paper towels. People doing car repairs in parking area. Rent keeps going up for a dirty area.
Brian M | Expérience généraleThis facility is very clean and well maintained. It's nice that the unloading area is heated. There are more than enough carts available and the office staff was very friendly and helpful.
Mary M | Premières impressionsThey've been more than helpful and courteous as long as I've had my unit I'm very pleased with their service
Jerome O | Premières impressionsSomebody stole stuff out of my locker trying to get ahold of place and on hold for 30 mins everytime
Alesha B | Expérience généraleMost employees were great. A couple were a real pain. My experience with one employee motivated me to get out of the lease. She was not at all friendly and very confrontational.
Kelly F | Expérience généraleJust wish you had a senior discount
Mary J | Premières impressionsVery accommodating employees, especially Omar and Quintin. Promote them above peers.
Shane S | Expérience généraleThere was significant water damage on our objects due to a leak in the roof. This leak was first reported in the spring of 2022, but when we came back in June, the roof was not repaired and the damage had spread. We had to throw out five boxes of kitchen supplies, electronics, and appliances worth $700.
Elena d | Expérience généraleI would like to mention that I did reserve a unit over the phone and the facility was not aware of it. Also, when filling out my paperwork they did not put MY information on it instead used a person name who I used my credit card to rent a van from in the past. His name is Karl my name is Krista, and I am a female it should have been obvious that I was not Karl. So, I had to come back and have them change the paperwork. Even then after giving the agent my drivers license with my exact information on it he spelled my name wrong. So, when I went to correct it on my account on the website it put me as an alternate storage unit user. Can you please fix this on my information because a second party will be paying this bill and they need my information to be correct. Thank You! . . Overall a good customer service experience, but a few things could be improved.
Krista P | Premières impressionsI reserved a storage unit 2 months ago here and when I went to move in yesterday, the storage unit was already utilized. The worker was very rude and unfriendly. He did not even seem sorry nor try to help or offer us anything else for the storage unit being used. Therefore, we had to find a different place last minute. I was not impressed and would not recommend this place to anyone.
Kasey F | Premières impressionsUnit was dirty and had to be cleaned. Not just swept but disgusting stuff. Put payment on auto pay and it did not run. We called and person said it ran and we still got a late notice even though we saw the payment came out. I went to get into the unit days later and nonpayment lock on it. I went to office right at close and person said he could not help and I should come back the next day.
David M | Expérience généraleFacility was clean and convenient. However, communication was TERRIBLE. Tried to contact multiple times via email and call back requests and no one ever got back to us. As a result, we were charged a late fee and an extra month rent. I expect the second month to be credited back. Please respond and advise when this will happen.
steve d | Expérience généraleOnly rented for. less than a month while transitioning new a new apt.
Pamela K | Expérience généraleThe manager is an experienced guy. Very professional and community loving. Other staffs as well are very supportive and willing to help. I so appreciate your business in this community. Merci
EMMANUEL O | Expérience généraleDO NOT RENT FROM THE WARNER PARK FACILITY! WE CANCELED OUR CONTRACT A MONTH AGO AND RECEIVED AN EMAIL STATING IT WAS PENDING APPROVAL FROM THE MANAGER. WE ARE NOW RECEIVING EMAILS AND BILLS AND BEING CHARGED FOR A UNIT THAT WAS CANCELED! THEY DO NOT ANSWER THE PHONES AT THE FACILITY AND DO NOT RESPOND TO EMAILS. WE WILL NEVER USE UHAUL EVER AGAIN!!! TERRIBLE TERRIBLE SERVICE!!!!!
Julie T | Premières impressionsSome motion activated Fluorescent ceiling lights don't come on, it's a bit dark. Other than this, no issues.
Christine O | Premières impressionsOmar and his team were amazing. Helping us with our storage unit and truck rental, Every thing went smoothly! I would Highly recommend this U haul Location. Thanks again Omar!
Julia Y | Expérience généraleThe storage facility was great, but it was just way too expensive. Uhaul would benefit and keep its positive reputation if it kept its prices lower. Make a whole marketing campaign out of it-"Celebrating years of dedicated moving services with even better prices," etc etc. I've always used Uhaul, but the storage situation was reeeaaalllyy overpriced.
RAE A | Expérience généraleI already recommended you to others. Price is a little high Please verify that my auto payment has been stopped
July R | Expérience généraleI think I will enjoy working with u-haul they totally agree with the hours of business of my hours of the day Thanks U-haul
patricia c | Premières impressionsDrive-through area of storage facility needs to be inspected more often and cleared of sharp objects left by other patrons: broken plastic shards, metal bolts, nuts, washers, nails. My ID # does not open restroom at loading dock. I interacted with six staff people over many visits and all give excellent customer service experience: friendly, knowledgeable, attentive. Appreciate. Will rent here again and recommend to others.
Tamara E | Expérience généraleA guy kept going into my unit in between loads trying to steal my speaker went through my backpack so have to lock to walk a few feet.. also I was on hold for 30 minutes trying to figure out why me recite doesn't match my bank withdrawal hold so long I hung up.
Alesha B | Online Move InI've used UHaul across the country. This is definitely one of the best! Staff is professional and courteous, and management went out of its way more than once to help me. Rates reasonable compared to competition. Felt very safe going into facility at all hours. Easy to access. I highly recommend this facility!
Julia B | Expérience généraleCeiling is falling apart. Bathrooms are locked or not maintained. Garage doors have been open for a month.
Ben W | Expérience généraleThe facility is clean. The only move-in issue is that the free lock was not waiting in the unit as expected. However, a staff person stepped in and took care of the problem for me - even went to get a new lock and bring it back to me vs me having to leave the building and walk over to the office.
Amy K | Online Move InGreat experience overall. The people are all great and the facility is fabulous.
PAUL M | Expérience généraleI called back to UHaul & was assured there would be the storage I signed up for. Arrived at uhaul at 730am, storage unit was not available so I was charged more for the larger size. I was given a discount, but I should not have been told my unit size was guaranteed. The problem was at the call in, not the facility. Facility staff were helpful & apologetic. Uhaul should refund the difference!
Diana M | Premières impressionsMuy buen servicio. El gerente fue de mucha ayuda.
Eliezer C | Premières impressionsCould not move out on billing day , but,next day. Talked to manager in advance and he said he would " take care of me " and refund the extra month . Been waiting over a month for the refund he promised ( said the credit should show up in about 5 business days ) .
Jeff D | Expérience généraleExcellent and Seamless Service
Kyle M | Premières impressionsVery helpful employees that kept the stress low during a stressful time. Keep up the good work!
Shane S | Premières impressionsgreat service
NICOLE S | Premières impressionsFriendly staff. Convenient and easy to load and unload at the storage ramp. Would recommend to anyone needing storage!
Mark G | Expérience généraleI would have done 5 stars but you didn't honor my first month free storage that I signed up for. I still have not heard anything back from you on this matter
Mark G | Premières impressionsAwesome I am going rent it again
HARSHA K | Expérience généraleI was told by a gentleman on the phone that my lock would be in my unit once it was available but there was not, my attempts to reach an employee were unsuccessful at the intercoms placed around the building as well as when calling as there is not a direct number for the store, and there is no way to get to the front office without leaving the storage area, going outside and then back inside. It was all very inconvenient
Mikhaylia F | Online Move InLast month January 14 2022 when I wanted pay the I had cash but there was nobody in office for two hours Secondly i cannot put good lock in new york I put heavy lock the price is too high i paid mini storage in New York I paid less a month tax included if the price was less I would have it for more time
Sardar D | Expérience généraleProblems with opening the main door/gate. Complicated process with two code boxes.
Tony H | Premières impressionsFeel the cost per space is too high.
Joy P | Expérience généraleReally impressed with the facility and especially the staff..
Curtis S | Expérience généraleStaff were pleasant and helpful.
Dale H | Expérience généraleThe automated receipt stopped working, and I had to visit the office every month to get a receipt.
Craig B | Expérience généraleGreat facility love that I can park indoors especially during bad weather
Amber M | Expérience généraleEvery time I got to any uhaul facility in Madison I am always left waiting at the counter from anywhere between 15-20 minutes it is not very convenient for me If there was anyplace else I could go I would and I would be willing to even pay more for the same service somewhere else
TRACY W | Expérience généraleThe storage unit and facility were good. It's very difficult to go south on Packers when leaving the storage unit indoor parking area. Not sure whether there's much that can be done about that, but perhaps better signage?
John G | Expérience générale-No one in office for 5 minutes when I got there. -Website said provide proof of insurance, which I had ready, but that wasn’t enough (also had to find agent phone number). -Office staff said there would be a lock in unit but there wasn’t. +Staff person in storage area was very helpful, providing directions and finding a lock for me without returning to office. -Price charged was $5 more monthly than quoted.
Beverly P | Premières impressionsThe office is in a stupid spot but other than that it’s fine.
randy a | Expérience généraleWe rented an interior climate-controlled unit for the past two years and our experience was excellent. The facility was always neat, clean, well-lit, secure, and accessible. An ample supply of available moving carts also made moving items in and out very easy.
Scott D | Expérience généraleI was very impressed with the service and the facilities. I couldn't be happier.
DANIEL P | Premières impressionsI've used u- haul many times & never had a bad experience.
MARY W | Premières impressionsEverything was excellent except the parking spots in the loading bay (inside, where you can back your car up to the ledge) were often very dirty. Things like dirty masks and food wrappers were almost always laying around, and often we'd find sharp items like nails, screws, etc. that we'd have to pick up before pulling in. This reduced the convenience (and it was a little gross.) Other than that though, we were very happy with our experience there. The interior was always very well maintained, I always felt safe and like my stored items were safe. Super convenient location and accessibility. Staff were always great, very nice, knowledgeable, and professional.
Jocelyn B | Expérience généralei continue to have trouble accessibg my unit esoecially when the office is closed. it says my access is denied because my space is unlocked when it is not. staff locked and my space and said they would have tech look at it. i have had the space four days and have been denied access three days
Lawrence D | Premières impressionsAbsolutely amazing and friendly atmosphere ! I always feel welcome and helped every time I use Uhaul. Thank you!
MEGANN H | Premières impressionsThe Warner Park Storage is the best! I could access my unit at any time and loading/unloading is a breeze. The staff was always helpful - even when I had to change my plans twice! I highly recommend this location in Madison.
Christine C | Expérience généraleThe process of reserving and entering and exiting the facility was great! Though, the office persuaded us to upgrade to climate control and when moving out of the unit three months later there were bugs EVERYWHERE. Dead bugs in all my things, falling from the ceiling and so basically everything was covered or dirty or in disgusting condition just sitting there. I wouldn't recommend it for that reason alone. I expected more out of the upgraded and more expensive climate controlled space. It's indoors after all!
Annaliee G | Expérience généraleMove out process was horrible. Took over a week and I was charged rent/late fee in the meantime.
ALEXANDER H | Expérience généraleTalya respected my privacy request on renting the storage and was kind and helpful which made us feel like a valued customer.
Donota F | Premières impressionsBecause I rented from all for Two or Three Years and there's no other storage I would Use and I thank all to the staffing at that Location for being So kind especially those two gentlemen that worked on Sunday and one of the gentlemen's worked on that Tuesday and inspected the storage build unit for me after I cleaned it all up and U-Haul you all get you gave me a chance instead of getting rid of all my stuff because I was late one or two times not much late but I was late so thank you all in Jesus bless you all too✌️
Margie W | Expérience généraleOutstanding facility. Well done.
Ricardo U | Expérience généraleOmar is an excellent representative for U haul. He is friendly, polite and patiently answered all of my questions. I would not hesitate to rent trucks and storage from him again.
David k | Expérience généraleThe staff member I worked with was out-of-this-world amazing! He provided exceptional service, was friendly and accommodating, and definitely made my experience a positive one. 10/10 would recommend!
ADRIENNE R | Expérience généraleI made a reservation (over the phone) back in May for a storage unit starting at the end of July. I also called a week before the move-in date to confirm that I still had the reservation. When I arrived on the move-in date, the staff member told me that the reservation "didn't mean anything" and could only get a unit if one was available. Thankfully there was a unit free, but if this was not the case, I would have been left stranded with all of my belongings in a truck and no moving help. Provided this staff member is correct, this is an absurd way to organize a storage facility. At no time when I talked with UHaul representatives before my move was I warned that I was not guaranteed a storage unit with a reservation. Moreover, why is it called a "reservation" if a unit is not "reserved" for you? Because of the gross misuse of this word and poor communication on the part of UHaul, I recommend that others should NOT use UHaul for storage.
Daniel C | Premières impressionsSince I live in Tennessee, I really didn't have much contact with my storage unit. So I really am not able to give a proper review. My sister handled the move out and she was happy with everything. My comments are based on my move in and not on moving out.
Mark M | Expérience généraleExcellent experience. Clean, well maintained, friendly and helpful staff. I would not go anywhere else and would recommend highly. THANK YOU!
steven h | Expérience généraleI always have great customer service and the grounds are always kept clean and secure. A very good place to have storage.
Ellen C | Expérience généraleI loved having indoor storage, the only negative things I can say is that there was a an unpleasant odor in the garage area and the last night I was there there were clearly 2 people in a car smoking weed in between the time I went into the storage area and came back out to my vehicle.
LISA L | Expérience généraleI wish I knew all the people I worked with through my year there. Omar was way nice. Saturday, checking out, there was an attractive young lady who was also kind. If I had ONE nitpick, and it is minor, but the place may have been under staffed Saturday. But, all in all, it was a good experience.
Kevin L | Expérience généraleThe online process took three times before I got it to work. Uploading the drivers license was a real problem.
Wally S | Online Move InStaff were very helpful and storage was easy access and secured.
TENZIN Y | Expérience généraleThe staff are always upbeat, friendly and extremely helpful. Merci.
LESLI T | Expérience généraleLove the place easy to work around are schedule Thank You
ROBERT S | Expérience généraleThe staff went out of their way to help. They saved me time and money, they know how to move things around, they are responsible, they have common sense. Good people.
Janet C | Expérience généraleWe needed a last minute U-Haul and storage, and you guys seriously saved the day. We were able to get what we needed rented that same day, and everything was very smooth. Very grateful, thank you!
michelle m | Premières impressionsThe general manager and his staff are fantastic. They are very accommodating to reasonable requests, and helped me save money. They are friendly and professional and the space is clean, well lit, and safe. It is difficult reaching them or uhaul by phone sometimes, due to the volume they are dealing with.
Malcolm J | Expérience généraleThe customer service was outstanding and one of the employees helped guide me through the facilities and explained how to access my unit, which I really appreciated.
John P | Premières impressionsI reserved a truck and storage locker. 10X5 and a truck. This was on May 23. On May 26th Uhaul changed the truck hours to evening? I called the site and they had no data - said they were closed on Saturday: told me I may as well be calling Walgreens ... I got on line and truck was not available so I took a van. Showed up on Saturday and the counter person said no storage lockers available ,,, told me to go to a competitor about 3 miles away and maybe they had one? I finally ended up getting an overhead locker and put the stuff on its side - almost killing myself in the process. The counter people agreed: your web site is terrible. One said you guys are so bad at managing reservations" she was quitting next week? You guys are terrible -
Thomas B | Premières impressionsEven though I reserved a storage unit online more than a month ago, I was informed that there were no available units in the size I needed when I went to check in.
ALEXANDER H | Premières impressionsI was moving my stuff from a U-Box to a storage unit. Called over 48 hours in advance to have my U-Box ready, but when I got to the facility, it was not set out. Since the U-Box was not able to be brought out that day, I am required to make an extra unnecessary trip to the storage unit.
Jannet F | Premières impressionsVery very helpful and knowledgeable.
MARYbeth S | Premières impressionsTop notch facilities and staff. Well done.
Ricardo U | Premières impressionsI rented my unit online including a lock. The lock was not in the unit (as the confirmation email said it would be) so I had to wait in line for a bit to get it. This was the only issue I had, everything else was great, including the staff person who helped me out and gave me my lock. Merci.
Caitlin W | Online Move InGood Job!
ROBERT S | Premières impressionsGoing to keep this relationship ship for 4 years no questions asked
GARY G | Premières impressionsWould help transport of items to storage area if the concrete by the entrance doors from the docks were repaired
Gary N | Expérience généraleSo easy, people so nice. Happy decision.
Abigail S | Premières impressionsThere was not a lock in my unit. Luckily I had my own
Stephen H | Online Move InVery nice and professional service! Bravo!
Jerry L | Premières impressionsI was impressed from the start with the staff and facilities. Even more impressed when came to retrieve some things this winter. It was a comfortable temperature and always clean. Thank you so much for providing more than I expected. I will return if I need storage again.. Sincerely, Charmaye Bias
Charmaye B | Expérience généraleGreat friendly, knowledgeable staff. Clean organized facility Couple of recommendations....the threshold from the loading dock into the facility is very rutted with cracked and broken concrete. I simple concrete patch would make a big difference in the ease of getting the courtesy carts through the door....plus it could be a tripping hazard.
Gary N | Premières impressionsI came in, I was taken care of right away and the gentleman behind the counter was very knowledgeable and helpful. Very good experience.
Ellen C | Premières impressionsEm and Tanya were absolutely phenomenal! I had less than 20 minutes to find a new storage facility due to Storequest completely obstructing my storage unit I had rented the week prior for Saturday's move. Not only did Storagequest refuse to help me, they did nothing to assist with their obstruction of my unit to gain access to it. I had Two Men and a truck with all my belongings in the truck and no storage left! I got immediate storage through Uhaul and with my circumstances as they were Em made a call to her supervisor and surprised me with not only a free month for the trouble another company put me through , but also had the keys to the unit and a lock ready to go when we arrived. I cannot tell you how grateful and appreciative I am for your incredible customer service, you staff's attention to the details and the speed with which it was delivered means to me! A horrible experience elsewhere was immediately turned around, got me back on track with my move and made me feel like I was being treated with above and beyond service. These two young ladies were incredible to work with and my friend that was with me said exactly the same. She will need help with storage for her daughter in the future and we will only do business with U-Haul from here on out. Your staff gained two loyal customers. Thank you!!!
Donald W | Premières impressionsYou overcharged me. You lied. You misquoted. Your regional manager is a corrupt, lazy, dishonest drunk. You lost a multi decade customer. You stole money from me and committed fraud.
TAHIRIH H | Expérience généraleStaff is helpful and friendly
Rita B | Expérience généraleI picked up boxes, a storage, and a truck all in one transaction. It was easy and I had to contact the store about the offer and they were so quick and helpful with getting everything figured out for me. Thanks to everyone there because you took away SO MUCH STRESS!!
Stephanie L | Online Move InThe clerk was really friendly and over helpful I was very pleased with the treatment and how they made me feel very important
Rashaun T | Premières impressionsAbove and beyond SERVICE BY ADAM.
Lindsay a | Premières impressionsBest storage facility I know of!
SCOTT R | Expérience généraleThe staff was always friendly and helpful.
Jason K | Expérience généraleThe attendant who served us was very helpful. Positive experience.
Steven M | Expérience généraleClean and well-maintained storage center with friendly customer service help.
Michelle M | Expérience généraleThe total satisfaction I have for the U-Haul facility that I had used is absolutely outstanding. From the heated storage to the staff I could have never picked a better place to keep my belongings and will use U-Haul at some point in the future. Matt
Matt T | Expérience généraleAlways very helpful.
elizabeth h | Expérience généraleReally great experience here and staff was always really friendly and helpful!
Justin G | Expérience généralekeep up the good work as a team!!
Sherrie B | Expérience généraleSmells from other units were occasionally an issue.
Nathan C | Expérience généraleAdam the owner was amazing to work with and answered all questions I had. Would definitely recommend for your storage and moving needs!
Torry A | Expérience généraleMy mattress was inside of 2 tarps and still was ruined by dripping water from the wall or ceiling and I was unable to use the insurance I payed for to replace it. The lock did not fit and the door was unable to secure completely which made me get calls from the office about an improper lock which I was forced to use because I was not able to move to a new working locker nor would they fix the sliding portion of the lock or the door. Very unimpressed with the business. Would not recommend.
cory w | Expérience généraleGreat location, very professional staff, was very accommodating and very helpful. We rented couple of units there and was getting ready to move to our new home but already paid for next months rent and when we asked to cancel and refund us, they were very helpful and refunded us the whole amount so we will definitely recommend this place to anyone who is looking for a good and reliable storage service for your belongings. They super friendly and will help with any requests that you have. A+++
ALEXEY B | Expérience généraleNice staff. Very pleasant and helpful
Don D | Premières impressionsI did not appreciate having to purchase locks from UHaul when mine were perfectly fine. Unnecessary cash grab.
Dasha w | Expérience généraleAdam, who is the manager there, is very helpful and pleasant. He put a lock on my unit when I wasn't able to because I live out of state and kept the key for months. I really appreciated that.
Liz L | Expérience généraleAdam was so helpful with our storage and truck needs! Thanks you !!
kathy d | Expérience généraleFacility switched from card system to remote entrance at some point & I only found out when unable to get in once. But otherwise, facility seemed clean & well lit when there. I didn't have any safety issues with my property, which is all I needed.
Tara U | Expérience généraleThe facility is very convenient and clean
Colin C | Expérience généraleEveryone I've had contact with from renting a space all the way through leaving the space and renting a truck were AMAZING! Merci.
Andrew B | Expérience généraleStaff was great
John H | Expérience généraleThe employees were incredibly kind and helpful both on move in and move out. I was really impressed and this would be my first choice if I'm ever back in Madison.
Lexor A | Expérience généraleThe worker named Damien was very helpful and accommodating.
Tracey P | Expérience généraleGreat, I most definitely will use U-haul. again. Merci.
Harold J | Expérience généraleI'm so glad I kept my stuff at this facility. We were able to get everything moved out quickly thanks to the provided carts. I will definitely be using this place if I need storage in the future!
Vanessa W | Expérience généralegreat serveice and friendly staff thanks
huy t | Premières impressionsAll is good with this storage facility except one current issue: there is a 3-5 inch divot across the entire width of the entrance drive to the facility that is obviously from when the wiring for the new light-up entrance signage was installed. The issue is that you have to drive across the divot to get into the facility, and no vehicle (personal car or U Haul truck) can go over the divot without serious rocking. This inevitably rattles items being moved around quite a bit and is a danger to the suspension and undercarriage of some smaller cars making using this facility not only annoying but also dangerous to fragile items being moved. This specific issue is why I would currently not recommend anyone use this facility. It is that big of a problem
Christopher D | Premières impressionsMove in and cleanliness of facility was fine. Being a first time user, I called the number to reserve a 10'x10'x10' unit. I got the reservation no problem. However, I thought that meant that I was guaranteed the unit I reserved. We drove 3 hours with a packed car and trailer only to find out that that was not the case. I had to rent two 5'x7' units to accomodate SOME of our things and had to bring the rest home again. When taking a reservation, your representatives should tell people that doesn't guarantee the unit they think they are getting. Disappointing.
Lori N | Premières impressionsi don’t appreciate having to purchase Uhaul locks, or having 2 separate units instead of just one single large unit. otherwise, very clean, plenty of carts, well lit, spacious loading bay for customers and easy access.
Dasha w | Premières impressionscould not be happier with the packers ave staff
John H | Premières impressionsIt took a lot of time for the staff to attend me because he was the only one present. You should make more staff available at least at rush hours time. I know because of covid this can be hard but you have no idea how much we all had to wait. Also if you can make sure for loading carts to be present at their location that would be great.
Lakshay G | Premières impressionsHonestly, best uhaul customer service I’ve had yet.
Alice V | Premières impressionsFacility was clean mostly, but I did find some mouse droppings in my unit. Just thought u would want to know. Otherwise it worked out very well for me. Thank u.
Jane M | Expérience généraleI made an order back in May and canceled it on the second immediately because I found out that my friend was willing to keep my items. However before the moving in date that is supposed to be I still got emails about the details so I was very confused and contacted customer support. They say that it was a system error because according to their records at my homepage I do not have any active orders for now. However in July I got a late notice that is charging me for $60. I was very confused because I've already confirmed with the customer support that I have already cancel my order and I have never been to U-Haul. I called the customer supports that has always been busy, sent an email that I did not even get in single reply after 10 days as for now, and for some reasons the live chat link would not work for me after trying different browsers and enabling the pop ups. Finally I found a number that is for the Madison facility so that I don't have to call the official customer support and a guy help me to resolved the issue. Very poor customer service and very confusing.
Sophie L | Expérience généraleExcellent service and friendly staff
Olivia t | Expérience généraleAdam and his staff are very professional. A very positive environment. I appreciate it.
David D | Expérience généralePleasant and helpful staff. Thank you.
Don D | Premières impressionsEfficient friendly knowledgeable best describes My experience. Will come ahain
Mary W | Expérience généraleThe only issue I had was that there was no way to get to the office from the storage unit once you had pulled into the indoor unloading area. It's a "one-way" out and on to Packers Ave going North.
GARY H | Expérience généraleThank you Damien for everything!!
DANIELA A | Premières impressionsI rented a unit on Sunday and made sure to write down clear directions how to access after hours bc I knew I would not make it by 5pm after your took an hour to see 3 different sized units. Then I wasn't allowed access to unloading dock/ building even tho I did exactly as told. It apparently was the unit I rented. Augh! Then On Monday I asked for same exact unit size with access, Adam reassigned me and when I took the first load of items in to it, there was a huge column taking up a large amount of space inside my unit. So, I had to switch back to former unit so I no longer have 24 hr access. Needless to say, this has all been a big hassle and has wasted a lot of my time and energy and my RV was overloaded with weight much longer than expected due to no access Sunday and the air wasn't working there at Packers(leak) so I couldn't even get air in my tires to put them back to normal. Staff was friendly and I was pretty grouchy after dealing with this for 3 days(Sat-Sun-Mon). However, I'm STILL wondering why some units cannot have 24 hr and garage access set up?!!? Seems very illogical. And inconvenient to always have to ask staff to open garage door for me since it's difficult for me to do stairs, and not doable with heavy items which I need to use a cart. Waste of time for both of us. Can't they just set up a code for me to access the garage bay? I asked about this and the guy working said I'd have to speak to the gentleman who left and I suggested we call him and he said he wouldn't answer. Not good customer service. Very frustrating! I also encountered another customer who also had a big column in her storage unit and was also not warned. The guy working said they didn't know which units had these. The map or computer system seems very outdated & inefficient as he had no way to search for other available units of the same size he said. WTF?!!? I would be very reluctant to recommend this place to a friend unless they wanted a lot of hassles potentially. Unfortunate. It looks clean and is large but obviously needs better management and an updated computer program.
Brenda W | Premières impressionsThis facility was always clean and well lit. The climate controlled area was always a nice temperature. The indoor loading zone is large and was super helpful. I only left because I got a bigger place. Merci!
Stephanie F | Expérience généraleYou guys were great!
Dan B | Expérience généraleHighly recommend
Peter S | Expérience généraleThe staff was super helpful and everything was great!
Justin G | Premières impressionsExcellent service.
albert s | Expérience généraleThe two workers were very helpful. There was a young man and woman. Unfortunately how this facility was laid out, it didn't work for us to store our stuff. But the staff were super friendly.
Brianna M | Expérience généralePlace was nice for small moves but for a whole house not feasible to unload and move from dock to way back in like that. Should have had a tour of the set up before unloading.
Michelle S | Expérience généraleVery helpful an easy to work with!
Joshua S | Premières impressionsThis is the best storage facility I can think of. The Manager and staff are very friendly and professional. Especially in this COVID-19 difficult time, they have being very supportive and caring. They a blessing to this community.
Emmanuel O | Expérience généraleYour mgr at this site is clearly an asset too your company, he serves you well and is a very hard worker. He is good with customers and will guide you through whatever process that you are going through, I enjoyed meeting him, thank you
Peter E | Expérience généraleService was very good, helping me get the best deal. However, there was a computer glitch and when we got to our assigned unit, it was already in use. Thankfully, the one next to it was available.
SUSAN P | Premières impressionsIt was pretty hard to reach the staff at times, but overall I really enjoyed my experience with my storage unit over the two years I was here
Paige H | Expérience généraleI've used U-Haul storage in three different states (we're military) and this location by FAR was the cleanest, safest and best constructed and with the most helpful staff!
sherry N | Expérience généraleWe move a lot because of my husband's work. This particular U-Haul experience was one of the best we have ever had! The staff was wonderful, the facility clean and well lighted, and hours perfect!
Wendy S | Expérience généraleBest storage facility experience I've had! Convenient, clean, secure. Staff was always Friendly, helpful and efficient.
Anna G | Expérience généraleThe facility was always neat and clean, to include the restrooms. Very well lit and secure. The staff were always accommodating and friendly. Would highly recommend this facility to others.
Air M | Expérience généraleA wonderful storage experience. I had ease of coming and going from my unit, and no concerns with the security of my items!
Amanda K | Expérience générale11 out of 10!
Henry S | Expérience généraleThe man who was insisting me was very lazy I hadn't got to see the storage unit before I got it and it was too small I had to go get another one he didn't show me how to open it he wasn' helpful !
Keshonna M | Premières impressionsMy hat's off to the staff at Warner Park UHAUL storage. They made a difficult logistical scenario for us simple and easy. They were friendly and gracious with their time. Thank you very much Adam.
Christopher H | Expérience généraleVery helpful staff. Accommodations are perfect.
Henry S | Premières impressionsVery helpful
Mary W | Expérience généraleFantastic staff Very friendly and thorough
BJ S | Expérience généraleAll three of the staff members we had contact with were extremely courteous and helpful. However, they seemed to be short staffed and There was quite a long wait just to talk to an agent.
Leigh W | Premières impressionsAwesome facility climate controlled, secured access, indoor climate controlled docks, with very professional staff. Best facility manager got us a great mover when ours did not show up. The best!!!
Pedro P | Expérience généraleExcellent service
Jacquelyn A | Premières impressionsThe staff are friendly. But gate wouldn't open in the middle of the night. Had to rent an emergency unit from a diff company because I had to be out of my apartment by 9 AM & Uhaul never called back.
Christina L | Expérience généraleEverything went well and we had a nice experience.
lee k | Expérience généraleThe associate was really friendly and very helpful!
Ashley K | Premières impressionsThe service was great. The team there was helpful and cordial. My only complaint is that they did not return my call about cancelling my storage unit - so I had to drive over on a Sunday.
MICHAEL K | Expérience généraleAmazing service and access!
Jacquelyn A | Expérience généraleEvery person I dealt with at this facility has been fabulous! Friendly and helpful. Facility is perfectly clean. Had a great experience, with no problems whatsoever.
Diane E | Expérience généraleThe month of free storage was a God-send. The staff was extremely helpful, as my moving plans changed several times is a short period.
Phil P | Expérience généraleSlow service. I waited 15 minutes with two people behind the counter serving customers. No one said "I'll be with you soon" or anything. Just took their time chatting (not working) with them.
JEFFRY M | Premières impressionsExcellent service. Facility is spotless. Got a free months storage! Can't best the deal.
JAMIE P | Expérience généraleIt would be perfect if it was closer to the university
Eliaser L | Expérience généraleUhaul is the best they know what they are doing for sure.
Brett P | Expérience généraleGood facility
Tilak a | Expérience généraleStaff was very good.
Sigurdur W | Expérience généraleVery clean and the staff and management were excellent
Christopher B | Expérience généraleI'm a huge fan of U-Haul and will definitely recommend U-Haul!!! Employees were extremely helpful when my reservation was mixed up and at the wrong facility.
Marie M | Expérience généraleMy comments here
Jennifer F | Expérience généraleNice and clean and very helpful employees
Denise K | Expérience généraleExcellent service and facilities.
Alvin W | Expérience généraleThe place was clean; however, the was a broken glass jar shattered over 1-2 parking spots to get to the storage facility. This seemed like a big hazard that should have been caught and cleaned sooner.
Drew R | Expérience généraleAll the associates we dealt with were friendly and extremely helpful!!
Karen L | Expérience généraleHelpful staff and nice facilities
Drew R | Premières impressionsVery friendly and helpful employees! The units are very clean .
Marie M | Premières impressionsGreg was tremendous. The space is neat and clean and seems secure.
Malcolm J | Premières impressionsNice facility
Santiago R | Expérience généraleExcellent service and value!
Marie M | Premières impressionsGreat customer service over the phone reservation. Nice security system and map layout
Eliaser L | Premières impressionsA great option for storage here in town.
ELAINA M | Expérience généraleN/a
Eric L | Expérience généraleVery convenient storage facility with inside drive up unloading and loading. Building was clean and well lit.
Robert B | Expérience généraleOne month later, I am still astounded by the level of ignorance displayed by every employee that I interacted with at your facility. Bottom of the barrel. Almost completely inept.
BRAD A | Expérience généraleWonderful facility and less expensive than others in the area
John P | Expérience généraleWas forced to purchase a uhaul lock was told by call center to bring a lock which I did. Felt this was extremely unfair to force us to buy your lock when mine was sufficient.
Mike J | Premières impressionsAbsolutely awful experience. I had a reservation with confirmation e-mail that I had made online and the people there had no record of it. It took 2 hours to then book a new storage unit.
Julia L | Premières impressionsStaff was very helpful and professional. The facility is clean and well-lighted for safety.
Andrea N | Premières impressionsGreat group of people working here. Very helpful and fun to do business with.
scott d | Premières impressionsYou guys were so extremely helpful, efficient, and the facility was completely spotless and secure.
Dayana K | Premières impressionsVery clean, easy to access, friendly staff! Definitely will recommend this location for anyone who wants professional and reliable services.
Alexey B | Expérience généraleAdam and his staff were always very helpful with my equipment and storage needs. They went above and beyond to make sure I was taken care of.
blake e | Expérience généraleThe site is clean and well organized, the staff is very willing to help. I had a great experience with the storage rental and use and the equipment drop off is really easy
blake e | Premières impressionsFast, friendly service in setting up the rental of a storage unit. The manger of the storage facility was fantastic.
Richard A | Premières impressionsI reserved a lower locker & got told I had to take an upper or pay more for bigger unit to get a lower unit. I was told that I had to buy one of their locks. But other lockers didn't have their lock
Judith H | Premières impressionsService rep was extremely helpful and nice. Very impressed. Thank you.
Jane M | Premières impressionsGreat location, clean, and friendly workers.
Michelle M | Premières impressionsI reserved a truck and rented a storage unit. Check-in for both was quick and handled by a friendly, professional employee. Truck and facility clean and good condition.
Susan W | Premières impressionsthe manager was really helpful, facilities are well maintained
Xi C | Expérience généraleThe customer service at this location is great, but the storage dock door did not open when I came in after 7:00 PM even after getting a 24 hour storage access. Manager's phone no. was useless.
saurabh b | Expérience généraleProfessional, efficient and friendly, completely awesome!!!!!
Virginia G | Premières impressionsAdam was knowledgeable and friendly. He explained everything clearly and processed everything correctly.
Anna G | Premières impressionsAlex was the Great he did everything he could to make the transaction smooth and effortless will definitely recommend
Stephanie G | Premières impressionsEasy and convenient.
Alexander P | Premières impressionsThe staff at this location are GREAT. A+ service and great customer assistance. Highly recommend for moving or storage needs!
JEFFREY N | Premières impressionsGreat service. Staff really helpful
Mark R | Premières impressionsThe online service was very easy and organized to use. Once I met with the personnel at the Madison facility on Packers Ave in Madison, they were professional and very helpful!
Peter / | Expérience généraleThe employee who helped me get a new storage unit was friendly and attentive. However, he was chewing gum loudly with his mouth open throughout the experience, which I am particularly sensitive to.
Anthony T | Premières impressions👍🏼
Kevin C | Expérience généraleFast & Friendly
THOMAS H | Expérience généraleFriendly and helpful staff
Craig M | Premières impressionsVery helpful so glad they had storage. I needed it for 1 and half months. I have recommended you many times to people since.
GAYLE J | Expérience généralePeople were fast, friendly and efficient.
Susan W | Premières impressionsI was extremely impressed with the help and the professionalism. I was offered a storage for free due to the omalley st fire last week. Thank yu so much for your kindness.
Rosalie H | Premières impressionsI thought your rep - Greg was very Professional and easy to talk to, he answered all my questions and concert. He was a real delight to work with and I hope you share my comments with him. Good job.
Kenneth R | Premières impressionsVery nice staff, very clean and easy to find our Unit.
Todd F | Premières impressionsI am very impressed with the customer service. Merci.
TIM H | Premières impressionsExcellent
Gina N | Expérience généraleGood job.
STEVE M | Expérience généraleA very clean and friendly environment.
paulin g | Expérience généraleGreat staff
Christopher B | Premières impressionsThe man who helped us with this was so helpful and nice. Explained everything and answered our questions to make the process simple.
gail k | Premières impressionsI was very pleased with my experience with U-Haul. Omar Guevara was extremely helpful, very efficient and very kind to have put the materials I needed for the move into my vehicle. Merci!
Peter / | Premières impressionsStaff very attentive and facility is well maintained, secure and climatized. Plenty of carts to move items in and out and docks are conveniently located for loading and unloading.
Pedro P | Expérience généraleThe lease of my storage unit was super flexible, accessible, and clean. The staff was super friendly and helpful. I would recommend U-Haul and use again if needed.
Abigale B | Expérience généralefemale sales person did not seem to have any working knowledge of the computer system, how to find locker I needed or any information, despite my already having acct.
CARMEN C | Premières impressionsvery helpful staff , clean and safe facility
MARK E | Premières impressionsMerci
Hilary M | Expérience généraleBrittany B. was extremely helpful. I almost made the wrong choice of moving container, but she called me and discussed my needs with me and helped me make a way better choice (A+ service)
Teresa R | Expérience généraleManager and the staff are really helpful
Doudou N | Expérience généraleU-Haul extended my truck rental to the next day at no charge because our mover.helpers abandoned the job
Teresa R | Premières impressionsI wish there was an easy way to cancel reservations through your website.
Tim G | RéservationBrittany, the General Manager was warm, friendly, and very helpful. She made sure I had all the right information so I could choose the right unit for my needs. She made it really a nice experience.
Diane E | Premières impressionsI reserved a truck rental and requested a storage unit. Sales rep handled everything superbly. Truck was ready at the designated time and the storage unit was easily accessible!
Jonna D | Premières impressionsWe did not return to this Uhaul location, we returned to the one on Verona avenue.
allen h | RéservationPlenty of space, good value compared to other facilities in town, and has an added bonus of available moving carts. Getting into the facility can be somewhat challenging and official hours are short.
HAOYU D | Expérience généraleAutomatic payment was never finalized when first purchased, which led to unnecessary late fees and phone calls from the store. Staff on phone and inattentive. Lock on storage unit for no reason
michael c | Expérience généraleThe place was clean in that there was no standing dirt or crap all over the place. But, I imagine like any warehouse, it was incredibly dusty and musty and set off my asthma every time I went.
KATHLEEN F | Expérience généraleHAving 24 hour access would have kept me as a customer.
Walter G | Expérience généraleThe facility was good but advertising and paperwork said 24 hour access. Instead it closed at 8PM. Could not move in with our truckload of stuff. Had to stay in town an extra day. Big inconvenience!
Terri d | Expérience généraleSuper customer service, if I run into this situation again, i will use there services again.
shelley y | Expérience généraleFriendly staff & clean areas - would recommend to friends and family.
Lianna D | Expérience généraleBritney was extremely friendly and helpful.
Laura S | Expérience généraleVery friendly and went above and beyond to get us in the right size unit. Merci!
Renee M | RéservationAmazing service, definekty will go back and recommend to friends
dalton f | Expérience généraleArrived on 9/7/18 around 1pm. No one in warehouse or office until a car full of employees returned from lunch. Our box area was flooded. Boxes, bookcase, rug damaged & covered with mold! No one Help!
LORETTA S | Expérience généraleGreat job
Jason S | RéservationI cancelled this reservation so I did not need it. The reservation process was very simple and the rental agent was very friendly and efficient.
Jim J | RéservationThis facility has problems including: 1. Ceiling leaks in multiple places. 2. There is a strong odor in the building. 3. No one answers the phone. 4. Building not secure.
Susan L | Expérience généralequick & easy to get storage unit. thankful for great customer service.
Lianna D | RéservationI obtained this storage facility after there was some confusion on my Ubox rental on their end. Staff was very helpful and it turned a potentially bad experience into a great one!
Nicholas V | Expérience généraleThe staff on Saturday, August 18 were great: I had to make a few changes to my reservation and they accommodated everything patiently and with a smile. Merci.
Mike C | Expérience généraleOutstanding customer service from the reservation over the phone to dealing with the rep at the counter. Merci.
Shannon W | Expérience généraleAll staff I worked with over the weekend were friendly and helpful! The facility was clean. I'm happy there are carts available at the loading dock for storage as well!
Paige H | RéservationFriendly staff and great equipment.
Drew R | Expérience généraleIn all, a very frustrating experience. Customer service was extremely slow and unmotivated. Spent hour in line, employee at counter did not know the system or how to rent out lockers.
Eric L | RéservationThe manager was particularly helpful. I dealt mostly with her.
MICHELLE K | Expérience généraleI was very pleased with my u-haul experience. It was less stressful than I anticipated.
stephanie p | RéservationIm very satisfied
Maurice T | RéservationThe general manager at this location was very accommodating of my needs and answered my questions well. She did all of this while dealing with other customers and damage to the property. Well done!
Chris U | RéservationEverything about my experience was excellent. The location is convenient, the staff extremely friendly, and the storage facilities were clean and always had dollies for moving help. Will use again !
Samantha D | Expérience généraleHorrible customer service. the woman who works there was especially rude.
Leah e | RéservationLittle confusing to find the customer service office/front.
Drew R | RéservationBrittany did a great job getting us storage when we moved and couldn't find large enough units . Friendly staff and great areas for loading and unloading. Just need fans on the ramp for air movement.
WALLACE S | Expérience générale