Customer Reviews for U-Haul Moving & Storage of Wellington Lanes

4 130 évaluations

51 Industrial Pkwy N   Aurora, ON L4G4C4
(E of Yonge)

(905) 841-1061

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(905) 841-1061

51 Industrial Pkwy N
Aurora, ON L4G4C4
(E of Yonge)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

I was waiting more than half an hour when I first time came to this location just to see somebody! When the next day I picked up the truck nobody told me that the price goes up on Fridays and nobody explained me that there was an option to save gas when truck is empty. Overall will never recommend this service.

Nadia Pyatkova 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Romano 
Évaluation :
1

I showed up to drop off my Uhaul on Sunday and no one was working. Someone didn't show up for work. I sat in the parking lot for an hour, then had to call head office to see what to do. Office hours were 9-5 on Sunday and i was there from 10am-11am to show up to the location with the doors closed and no staff on site. There were other people there as well that were very upset, it wasn't just me. Not a great experience.

Rickey Tomasic 
Évaluation :
3

Gas level was marked incorrect and force customer to pay extra for gas charge.

Yu Hin Yeung 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLEKSANDR DEMENSKYI 
Évaluation :
5

Prompt, efficient, courteous service. Would definitely repeat!

Kevin Ball 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Morra 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pedram Mehregan 
Évaluation :
5

Great experience for a short term storage

Gillian Allen  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy Beesley 
Évaluation :
1

Terrible and rude customer service from old lady at front desk.

JONATHANKEVIN CHEN 
Évaluation :
3

I asked if dollies were available for rent when I arrived. I saw them on the website. The answer was no, without an explanation. Why are they listed on the website if dollies are not available? Also, when I arrived, I walked up to the desk, then said hello. I was asked to wait for a few minutes. That was my greeting and acknowledgement. No one else was there. The employee had to finish some inventory paperwork. I was asked to move my car to the designated parking spot while she finished her inventory section. Then we started the online paperwork for my reserved rental. It took more than15 minutes to get that done and be given the keys. Way too long. When I returned the van about 20 minutes late from the 4 hour window, due to traffic and an accident on the don valley parkway, at the end of the day, at least I wasn't charged for being late since it was exactly a 4 hour window in all.

Helen Flisar 
Évaluation :
5

The young lad working customer service was very helpful and professional. The van was clean and perfect for moving

Phil Kealey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA CORDELL  |  Premières impressions 
Évaluation :
1

This is the worst managed business j have ever experienced. 1. I had no security on my unit for weeks or months because you weren't properly inspecting the units. I had to ask your office repeatedly to fix it and got no help. I had to contact your head office to get it fixed finally. 2. I still had no light bulb when I closed my unit - I have asked you and your staff for a lightbulb about a half dozen times over the past year and a half and got no where. You can't even stock light bulbs. 3. i asked you in the summer of 2023 to be put on a wait list for a smaller unit. You never got back to me, which I knew you wouldn't since you just wrote it on scrap paper and clearly did not care. Your company has lost a years long customer and money because of your inaction on basic sections of your job. 4. the south side button panel doesn't work and you know it, but continue telling people to use it. 5. You repeatedly blocked access to my unit by encouraging pick up and drop off of trucks in the entranceway; the only one with a functioning keypad. Once again, the south side keypad did not/does not function. 6. The GM once blocked my car in and refused to let me exit until I started recording her. 7. The hours were changed without notice, preventing my 24 hours access.

Jeffrey D Mclellan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMESHA N NARTEH  |  Expérience générale 
Évaluation :
5

The truck was extremely dirty

SHERYL HINES 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRENDA THICKE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole Makrimichalos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob Culley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Farshad Siassi 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michal Bracciodieta  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gillian Allen  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rahim Khan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rahim Khan  |  Expérience générale 
Évaluation :
1

They charged for the fuel. But I refilled the tank before returned the vehicle. Then i asked an explanation about this charge. They asked to meet manager next day. She treated me really rude manner. Really disappointed.

Dasun Senavirathne 
Évaluation :
5

I was injured and unable to assist with the putting things into storage nor taking them out, but there were no issues the lady who handled the booking was very low key, not pushy, excellent service. Thanks

ian riswick  |  Expérience générale 
Évaluation :
5

Humanlu professional

KIMESHA N NARTEH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Romano 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karim Abdel Shahid 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ali javidi 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAMNORMAN MCDONALD 
Évaluation :
1

They cheat on gas gauge

Abdulla Malik 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher Robert 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUNKCAN PEAKE 
Évaluation :
1

Le client n'a pas laissé de commentaire.

khatam ghazaei 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN POTVIN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MEHRDAD AZIMISANAVI 
Évaluation :
5

Up until our pod arrived at this location we had a few exchanges with Uhaul. There was an issue when the pod was unloading incorrectly at this Aurora location, not a location issue but a Traffic Dept issue. Once we connected with Becky B. everything got better. She took charge of the situation, and got things corrected. She turned an unpleasant experience in to a good experience resulting in us giving consideration to Uhaul for future moving needs. Becky B. needs to be recognized for her excellent attitude, personality and commitment to your brand. She alone made our whole Uhaul experience better.

Darryn Hrycyna 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie Goorgy 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dondre Fraser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin Martin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREI PERESUNKO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER MEDICHKOV 
Évaluation :
5

We are so happy with that service

amirreza Deihimi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Chaulk 
Évaluation :
2

You need better lighting! You need a better after hours return process. App seemed ok at first but after taking photos the last "location" picture, I hit back button and all the pictures were gone. North side of facility is dark and isolated.

MICHAELR BLACK 
Évaluation :
1

I am not a happy customer at all. Firstly, I was to pick up my truck at 5:00PM Saturday...Because of the truck not being there when i got there at 4:30 PM, because the previous person did not return on time I had to wait around for 2 hours. Then when truck came back they had an accident and lodged the truck into your side of building. Luckily someone returned a 26 foot truck and i was provided a truck which was very dirty inside. The gentleman told me that dont worry, we will do something about discounting your klilometres when returned...When i came to return the truck yesterday, as entering your building there as all ice and it was not salted or cleared, I took a very nasty fall on the ice and have been in intense pain since. You can check your security camera. Luckily my wife and kids were there to help me. Your employee even though he saw me fall just sat there and did not even come to help. On top of that, when i told him about what happened yesterday and i would be discounted the kilometeres he said no he did not know anything about that and said call head office. I am not happy customer at all in an in great pain today because of Uhaul.

Rahim Khan  |  Premières impressions 
Évaluation :
1

I am not a happy customer at all. Firstly, I was to pick up my truck at 5:00PM Saturday...Because of the truck not being there when i got there at 4:30 PM, because the previous person did not return on time I had to wait around for 2 hours. Then when truck came back they had an accident and lodged the truck into your side of building. Luckily someone returned a 26 foot truck and i was provided a truck which was very dirty inside. The gentleman told me that dont worry, we will do something about discounting your klilometres when returned...When i came to return the truck yesterday, as entering your building there as all ice and it was not salted or cleared, I took a very nasty fall on the ice and have been in intense pain since. You can check your security camera. Luckily my wife and kids were there to help me. Your employee even though he saw me fall just sat there and did not even come to help. On top of that, when i told him about what happened yesterday and i would be discounted the kilometeres he said no he did not know anything about that and said call head office. I am not happy customer at all in an in great pain today because of Uhaul.

Rahim Khan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAULO VICTORINO 
Évaluation :
5

Nothing, this location is perfect!

Sara Wakileh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert Fleury 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREWO ASHBY 
Évaluation :
1

My rating is entirely about the woman who was working the desk when I attended in the morning. Simply put, she was rude. When speaking to her she appeared displeased to even have to speak to me. I had not rented furniture covers in advance and decided that I needed them, so asked to rent them from the location. She responded that in a rude tone, "You should have rented them at them at the time of my booking." It felt as though I was being given shit for wanting to spend more money with your company. She made it seem as though my presence was an inconvenience to her, despite the fact that I was the only customer at the location. The guys in the afternoon when I dropped off the vehicle was very nice and very helpful.

Jeremy Carnegie 
Évaluation :
4

Very nice people to deal with. Equipment was clean and ran well.

Brett MacFarlane 
Évaluation :
3

Having the 2 wheel dolly in the truck was very cumbersome and really annoying, it limited how much I could fit in the truck and was always in the way.

martin wales 
Évaluation :
5

The app made it super convenient, and a friendly and knowledgeable. Staff made the experience a pleasant one. Excellent value!!

Hercules Manoukarakis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Brown 
Évaluation :
4

They were very nice to me. Even helped me get the roll up door unstuck (it was just frozen shut but i didnt have the strength to break the ice, also afraid of breaking the door). Will be using service again when it comes time to clear out after my fathers passing. Thanks guys.

Brian Styrmo 
Évaluation :
5

Customer service guy was excellent m. Great staffer.

ADRIAN D'ORAZIO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny Merlino 
Évaluation :
5

Excellent service à la clientèle.

John Alexander Blommesteyn 
Évaluation :
5

On line ordering is a little cryptic. Phone ordering far simpler. So much better actually talking to a human.

Lee Hurst 
Évaluation :
3

Check the cab for contents left by previous renter of the moving van

Todd Orrett 
Évaluation :
5

The move was so simple even though there was a complication on my part the staff made it simple and easy.

ian riswick  |  Premières impressions 
Évaluation :
5

Becky was like a holiday saviour... She was patient and capm and suppportive even whem I was overwhelmed and emotional... She was acxomodsting within her means... and for this experience I am truly beyond words grateful...

KIMESHA N NARTEH  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

mohammad moayeri 
Évaluation :
5

Reserved a 20' truck. Truck was broken so they upgraded to 26' at no additional cost. Would have liked to have known ahead of time (told when I showed up on rental day). Would have preferred smaller truck and would have saved some money on fuel as 26' was way bigger than I needed.

Gregory Weeks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave Allan 
Évaluation :
5

N/a

LLOYD SHERIFFE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERSEDEH SOHRABI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan Hogg 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Petro Puzyeyev 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Borys Nakonecznyj 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Saima Merchant 
Évaluation :
4

The pull down door is faulty...(but do not add grease!!) The room sizes were unrealistic...

KIMESHA N NARTEH  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin Stewart 
Évaluation :
5

Staff were very helpful, from loading to unloading trailer as this is my first towing experience.

Pik Yip 
Évaluation :
5

The daily price was great but the mileage charge is very high. I know I haven't rented a vehicle in a long time but still quite expense on the mileage. The app was a little clunky and didn't explain the charges which included the estimated mileage .

allen derr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN HARDING 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ottavio Esposito 
Évaluation :
5

Thank you for great service

Dave Horne  |  Expérience générale 
Évaluation :
3

website is terrible. Hard to navigate easy to mess up reservations, so equipment is switched. Keeps asking "do you want...." far too many times. It was better 2 years ago.

Olaf Vogel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ehsan Badiee Razavi 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RABAILLE HUSSAIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHSEN ZIAIE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rolf Muench 
Évaluation :
5

Friendly and efficient service at front office .

Francis Ippolito  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Afsaneh Yousefi  |  Premières impressions 
Évaluation :
4

It was meh

Alston Martins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael cripps 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian Heathcote 
Évaluation :
5

We recently moved and needed to relocate our storage locker to a new location. We still have a U-Haul locker just closer to us.

JAMES SPENCE  |  Expérience générale 
Évaluation :
1

The lady working there was not helpful. She said system is down and did not give me receipt

millad ghoncheh 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gang Chen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Habib Akbar 
Évaluation :
5

Great value, great people

Hercules Manoukarakis  |  Premières impressions 
Évaluation :
5

Easy checkin and check out. Staff were super helpful.

Jacques Trepanier 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phil Addison 
Évaluation :
5

You made my experience very easy. Great work and thanks

Terry Krotowski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Dutra 
Évaluation :
5

The app for pick up doesn't save time. It's glitchy and when u choose this option it needs to give u a heads up what exactly is needed (ie not just a charged phone but also passport, alt contacts etc). To have ready to go. Otherwise doesn't save time at all.

adrienne taylor 
Évaluation :
5

Staff was friendly and professional. Van was clean and comfortable. What else can you ask for?

bruce wiseman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

laura anderson 
Évaluation :
5

Great staff. Very nice, polite, efficient and helpful. Merci.

Kathryn Riddell 
Évaluation :
4

Great service

Benjamin Mckay 
Évaluation :
2

You charged me for gas, but I refueled with a much higher amount when I picked it up.

Hossein fahimi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kajendren suvarnarajah 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph Younes 
Évaluation :
3

Becky was awesome 🙂

Talal Latif 
Évaluation :
5

I had a great experience with the gentleman operating the front desk. He promptly addressed my concerns and swiftly got me back out the door. Merci!

James Maynard 
Évaluation :
5

The front staff were helpful and efficient. Great experience. I was able to rent my truck, park my car and on my way in 10 minutes or less. Merci

DAVID STEPHENS 
Évaluation :
1

Extremely rude employee .. I came .. her phone ringed and had a 1/2 hr conversation without even looking up at me or acknowledging me . She finally enddd her call .. Without saying hello and still not looking at me .. gave me A lame insipid " you here for a rental ? " Extremely rude and offensive customer service.

Anthony Pullano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Agnieszka Demianczuk 
Évaluation :
5

Quick checkout, friendly, courteous staff

Gian De Faveri 
Évaluation :
4

this location ( Aurora ON L4G4C4 ) is not correct

Mohammad Reza Ghorbani 
Évaluation :
3

Better signage for where to put trucks when returning them after hours

Katherine French 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alireza Saber 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl Wagstaff 
Évaluation :
1

I should have received a credit because the 20' truck was in for repair and unavailable. I spoke to a customer representative, crying my eyes out! That call took 50 minutes. I was given a 10' truck and it took three loads to my new residence, 29 minutes away. The added mileage and time it took to have the movers complete the move took two additional hours costing me $200 mire and another $59 in mileage???? Where is my compensation. I booked originally on August 29th for a September 23rd move and moved up to a 15' to 20'. I am disgusted and even the UHaul person at the pick up location couldn't believe i wasn't provided a credit. Would i recommend - never

Beverly Short-Pyziak 
Évaluation :
1

This is the worst storage unit I’ve ever been to the make a mistake with the number of my unit and I had to wait for an hour to get my stuff loaded into that unit which was not on my documents so don’t ask me for a review anymore, it’s horrible

Keldon joseph  |  Expérience générale 
Évaluation :
2

Making a term of 30 days instead of one month and not allowing prorating is intentionally unethical. Short term thinking.

Mark Raboud  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon Waterfall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIOVANNI COLETTA  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly Osborne  |  Premières impressions 
Évaluation :
5

good but current economy was the problem so needed to reduce my costs.

Peter Zsebik  |  Expérience générale 
Évaluation :
2

Good storage Should have Customer appreciation incentives now and then.. not just new customers

Nathan Abolade  |  Expérience générale 
Évaluation :
5

Well done Kalen. Thank you. Excellent service.

kevin wride  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hao Li  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

guang qi  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Martin-Bloom  |  Premières impressions 
Évaluation :
1

The absolute worst U-Haul location I've ever been to by far. Unhelpful staff and unresponsive management. They like to charge you extra fees and try to charge your credit card when you did not give them permission to. They add on lean fees right away when I should have only been charged a late fee. The units weren't very secure at all - you could open it and the alarm would go off and they would just turn the alarm off and not even make sure it's your unit. Extremely convenient access hours considering most storage places I've ever rented from were 24 hr access so I can get my belongings anytime I'd like considering their mine and I pay to store them there. It was dirty everywhere, especially the washrooms. Instead of the washrooms being cleaned before the office opens or after the office closes they clean the washrooms during the day and customers aren't able to use it and have to wait.

Bruce Grant  |  Expérience générale 
Évaluation :
5

Staff was helpful and Becky was very fast

Elyssa Crispin  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micheal Brigid Angela Marion duggan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rahim Samji  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra White  |  Expérience générale 
Évaluation :
5

The aurora staff were always available, polite and accommodating. Moving units around was effortless and snow was diligently cleared for access. When renting trailers and trucks staff assisted in referring to other uhaul offices. Very welcoming experience and encouraging to use services in the future.

Chris Watts  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Sainthill  |  Expérience générale 
Évaluation :
5

We were very happy with the arrangement. Our financial situation changed and we had to downsize and we could no longer afford the cost.

James Spence  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IANM TAYLOR  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Saunders  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rahim Samji  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ata Kasfefi  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Cowl  |  Expérience générale 
Évaluation :
5

Always clean and friendly staff

Michelle Gianforcaro  |  Expérience générale 
Évaluation :
5

It's a nice atmosphere. Got help from staff and customers on the products. Office Manager, I believe, does a great job. Only had an one issue , she had it fixed before I knew I had problem.

Marie Smith  |  Expérience générale 
Évaluation :
5

The lady who checked us in on March 27th was very knowledgeable and explained everything in detail to us.

Carol Bisson  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ryan james  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Octaevius Altair  |  Premières impressions 
Évaluation :
5

Staff was extremely friendly and helpful. Unit we rented was perfect for our short term needs. Would rent from your team again. Be safe. Thanks. D. John Peirce.

D,John Peirce  |  Expérience générale 
Évaluation :
4

Another storage unit facility opened up and had a storage unit double my size but at half the cost.

Leanne Stevenson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mario Antonini  |  Premières impressions 
Évaluation :
3

Could use an upgrade. Light didn't work in unit. Door was rusty and flimsy. Staff was friendly and helpful over all for a free unit it served its purpose. I would not be using outdoor storage units again anywhere.

Ian Taylor  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joey & Jeanna Mohamed  |  Expérience générale 
Évaluation :
5

Brenda was extremely helpful, and both she and John did all they could to to facilitate an easy move-in. I would definitely recommend UHaul Storage.

Elizabeth Girard  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian Taylor  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice Morgante  |  Expérience générale 
Évaluation :
1

Manager was extremely rude. I will not be using UHaul again because of this.

Brianna Shea  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DOUGLAS CHAPPELL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anvar Iskandarov  |  Expérience générale 
Évaluation :
1

I've hated my experience with uhaul from beginning to end. I had issues in the beginning with being triple billed for one month. I also was never able to get anyone on the phone at that specific office. I I find the staff to be lazy and do the very bare minimum for customers. I took an extra half hour yesterday to sweep up my unit and make sure it was nice and clean before I left. I was told that it was going to be inspected and when I checked out know anything care to look at it. ended up driving down after sitting on hold for over an hour just to ask a quick question. This has been nothing but a bad experience and I would definitely not recommend uhaul to anyone. The only reason I stayed is because I was in the middle of a separation and I had nowhere else to go. It's really unfortunate and I would happily discuss this further with someone.

Lauren Carnegie  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy Collins  |  Online Move In 
Évaluation :
5

Becky's team at U-Haul Aurora is fantastic. I always great great service from her and everyone. Thank you for being there during such a challenging time. Best regards, Sharon.

Sharon Creelman  |  Expérience générale 
Évaluation :
4

The parking lot lights were out when I returned the trailer after dark

Sean Conroy  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Richard Sears  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherri Dean  |  Online Move In 
Évaluation :
5

My goods were stored safely and securely for my entire rental. Access to the locker was excellent and convenient.

Charles Termini  |  Expérience générale 
Évaluation :
5

I always felt my belongings were safe and secure. I always got the help and advice I needed and will surely use this Uhaul again if I need storage. Thanks for the great service.

Diana Cooper  |  Expérience générale 
Évaluation :
5

Great service - always!

Marlene Butcher  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emanuel Faria  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Aquino  |  Expérience générale 
Évaluation :
4

The fact that you guys were open on a long weekend was a happy surprise. I thought I was going to have to wait an extra day to get my stuff moved around.

Lawrence Norman  |  Premières impressions 
Évaluation :
5

Great experience using uhaul for the first time myself.

Trinity Iacono  |  Premières impressions 
Évaluation :
4

The fan doesn't run enough in the summer so the building can get very humid and natural materials will absorb the moisture and be wet. Whites will get stained. There was no warning of this, nor should there have been. Customers are led to believe it's climate controlled, so it either should be or should not be. Not just for one season. I feel misled and cheated. The fans should run more often in summer and/or they should be removed and dehumidifiers installed and running when necessary.

Gianfranco ROTA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Piper  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Langston  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Olga Mccleery  |  Expérience générale 
Évaluation :
5

My sincere thanks to Becky and the team - it's always an absolute pleasure working with you.

Brian Rowe  |  Expérience générale 
Évaluation :
1

Another garbage location. We get it, you don't get paid enough to give a sh*t. If you can't maintain your composure in the public eye then f**c off to the night shift at Walmart

Justin Ricketts  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valentin Mates  |  Expérience générale 
Évaluation :
5

Everything was so easy from reserving the unit to "moving in".

Esti Gordon  |  Premières impressions 
Évaluation :
1

Drove 30min to NOT have my storage unit clean, second Time she was just as rude as the the first time. My account will be deleted after this move and I will use other companies for my next cross country move. As a veteran of 12 years I can say I have moved a lot. But never have I had a company be so disrespectful to its costumers.

Justin Ricketts  |  Premières impressions 
Évaluation :
1

I was given a locker that was already in use. Terrible customer service. I wasted 2 hours of time to be told to go to another storage facility. If I could give a minus I would.

Peter Barnett  |  Premières impressions 
Évaluation :
1

I was given a locker that was already full. Terrible customer service wasted 2 hours to be told to go to another storage facility. If I could give a minus I would but it's not available.

Peter Barnett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Baumann  |  Expérience générale 
Évaluation :
1

This is the third time I am having a bad experience with this location. they say something else when you book it over the phone and it's a completely different story once you reach there. I booked a Uhaul 15" truck on Friday at 12 pm. but when I reached there, they had nothing to give me. I came empty-handed. then they called me 3 in the afternoon that you can come and pick the truck up. I again went there to pick it up. we loaded the truck from our storage unit and came home. we were so behind the schedule. my whole day got messed and we have stuff all over the lobby floor because we did not get time to tidy our place, we got so late. I have work on Sundays. now we have to wait till the next weekend to clean and put everything in its place. so unhappy, very unprofessional service. this whole week we have to stay In a mess. thanks to UHAUL Aurora. i ll make sure to give my business to someone else next time.

Abhishek Vohra  |  Expérience générale 
Évaluation :
3

The alleyways with the storage units were quite dark and unlit after sunset. Also, the snow was plowed to the end of the strip, leaving it impassable for most of the winter and needing to dangerously reverse all the way to the back again since there isn't room to turn around. The storage unit itself was clean and dry and served it's purpose well. As someone working an unusual work shift outside of general business hours, however I personally would have liked to have had 24/7 access to my unit via the gate and my access code. I'm not sure why I even had an access code if I can't access the facility after hours; the gate is open 100 % of the time during office hours, and I never, ever used my code I just drove in or around if a truck being returned was in the way. But longer access periods with customers willing to come at night with their code would be valued I think. Thanks for the experience I will use you again if I need a unit in the future.

Adam Halinaty  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shayan Rassa  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Arnoldi  |  Premières impressions 
Évaluation :
4

Unit had a leak, informed the on-site staff who said they would tell maintenence. Waited for about an hour. Then saw staff again who informed us that he wrote a note for maintence and they would be in Monday. He expected us to come back to let in maintenence without informing us this was the case. We emptied a bucket and put under the leak. Ceiling should still be fixed.

ALETTA SCHURTER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOGDAN COROBLEA  |  Premières impressions 
Évaluation :
4

Had some issues getting to my unit the day after the big snow fall. The plow did not do a great job clearing snow. But otherwise a great experience!

Elizabeth Hopkins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iryna Jaremus McCorquodale  |  Expérience générale 
Évaluation :
5

Excellent customer service and very well lit and clean.

Brian Major  |  Expérience générale 
Évaluation :
5

Very easy process online. From the time I googled "storage lockers", within 1 hour I was already filling it up with boxes and didn't have to speak to one employee. So easy.

Sergio Loeza  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY JOHNSTON  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PETER LONGATO  |  Expérience générale 
Évaluation :
5

This was my first time using a storage unit but must say my experience with Wellington Lanes was favourable and I would recommend them to others.

Shirley Betts  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Baumann  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Veronica De La Huerta  |  Expérience générale 
Évaluation :
1

Dear U Haul I want to share my experience with you guys. Let me start from very beginning. Everything starts from friday(20/8/21). I booked uhaul 20" truck online everything went smooth and at the same time i was looking for storage unit. I got a popup that i can get a free first month. I was like gr8 thats all i need and i went on to reserve it and apply the discount but somehow an error occurred. Then i called the uhaul toll free number. Lady picked up everything went well she said she applied the discount everything is good u now just have to pick up truck move your stuff and return the truck back. Was so happy until the moving day sunday (22/8/21). I went to pick up the 20" truck and it turns out that they dont have that. I was amazed like how can someone book you something that is not even available. I was like ok no problem i ll go with 15" and rest of the small stuff I ll move by my car. And just to make my moving more worse the truck was filthy, steering wherel and seats were sticky as there were lot of sweat and never cleaned but it was moving day, i ignored it. i put my stuff in the rental went to storage unit which was 40 kms away and when i reached there the guy said they cant apply the discount because the rental truck has to be one way or something. Again they promised me something else and charging me something else. I called u haul toll free as i was waiting outside. They said the same thing i said can i talk to manager and she even said the same thing. Then i replied i already got to know this thing from 2 other people but as a manager how you can help me out in this situation and while our conversation was going on I mentioned that i was getting it cheaper somewhere else but i choose u guys cuz of promotion and now u r saying this you cant honour it. Her reply just made me so angry, she said u should go to those guys if they r cheaper. Lady just hear yourself i m in ur truck its almost 4 o clock 5 o clock everything will be closed and i am 40 kms away from my city and u r saying this to go take it somewhere else. Thats just so rude and that's not a way to handle customer complaints. Gist of the story i am using u haul from quite a bit u can check my records and this was by far the worst experience I ever had with Uhaul. I want someone to look after my case and give me call back with all the answers i have. -Why you promised 20" truck but never had it? -why u told me that u have applied the discounts and made me go 40 kms and then only tell u can go somewhere else? -in these covid time why u don't assure the cleanliness and proper sanitation of the trucks? - why ur manager despite solving customer issues tell them to go somewhere else? This is important. And i want to let u know my brother and i are starting to feel itchiness in our hands and arms. So please make sure the cleanliness of the rentals. I ll be waiting for your reply or call. Abhishek vohra +16473082874

Abhishek Vohra  |  Premières impressions 
Évaluation :
5

Your staff is very friendly and accommodating and helpful. I was lucky to find a storage room at the time that I needed it. Merci.

Joyce Peria  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Schnaufer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA BELLON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Thompson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yulia Pachenko  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MUSA KHURMA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Maugeri  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth Eddolls  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margo Brown  |  Expérience générale 
Évaluation :
3

The indoor storage units get very dusty even though they are located inside. U-Haul increases their rates regularly (usually without justitifcation) and it is impossible to reach the manager but she will contact you immediately if they have not received a payment.

KEVIN CHENG  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nadine Jones  |  Expérience générale 
Évaluation :
5

Highly recommended

Val Ataev  |  Expérience générale 
Évaluation :
5

Thank you for great service and the packing materials are all good quality it will make my travel easier

DEREK MOULTON  |  Expérience générale 
Évaluation :
5

Overall good experience. No issues at all!

sandra calado  |  Expérience générale 
Évaluation :
4

Helpfull & efficient staff.

Franklin Leslie  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK MOULTON  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jody Martin  |  Expérience générale 
Évaluation :
5

Great price for a monthly indoor storage unit. Clean and warm. I would use the service again and recommend UHaul to anyone.

christine Schiavo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison McCool  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jonathan bignell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Meyer  |  Expérience générale 
Évaluation :
2

This has been a terrible experience. I showed up to the facility 4 times with full vehicles and my boxes weren't there. I have spend countless hours on hold and trying to rearrange shipping times etc. This is still not sorted out. I am beyond frustrated.

Tracey Gregory  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA SHERIDAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jameson Lee  |  Premières impressions 
Évaluation :
5

My experience with the Aurora, Ontario office for a storage locker and truck rental was flawless. Last year we tried to book a small trailer online. That was impossible.

Vicky Day  |  Expérience générale 
Évaluation :
4

The facility is clean and easy to access.

Charles Termini  |  Premières impressions 
Évaluation :
5

The lady who helped me was very kind and took the time to show the unit and have it cleaned. Was very helpful!

Rebecca Meyer  |  Premières impressions 
Évaluation :
1

Ordered u boxes 2 weeks prior and they were not at the location when I arrived with loaded vehicles.

Tracey Gregory  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hanton tidore  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margo Brown  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Sainthill  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alana Yousif  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rui Amaral  |  Expérience générale 
Évaluation :
5

I was only ever there twice, when I filled my locker and when I emptied it. Both times the staff member who was working was friendly and helpful. That is becoming a very rare thing these days.

JON TERMINESI  |  Expérience générale 
Évaluation :
5

Good professional staff. I mostly deal with Oleg, very good experience! Will be back any time, hope to see Oleg still be there, very friendly and professional attitude!

SERGEY TSATSURA  |  Expérience générale 
Évaluation :
3

I wasn't impressed with the increase in my monthly charges after I had already signed a contract for a lower monthly rate.

DAVID BARNES  |  Expérience générale 
Évaluation :
1

My experience was positive with the exception of the manager's attitude. I did take her suggestion and have now followed up with Customer Service.

Charles Lorimer  |  Premières impressions 
Évaluation :
5

I really liked everything

Victor Chouryguine  |  Expérience générale 
Évaluation :
3

We moved out on June 28th not July 2nd as stated above. The staff was very unfriendly and not helpful. Staff acted like they didn't care. I wouldn't recommend this facility.

MARK SEAFORTH  |  Expérience générale 
Évaluation :
3

The unit we rented was adequate and convenient. When we emptied the unit we found a dead mouse in the unit on top of our furniture. I notified the clerk at the front desk about it and showed a picture of it. This was the only downside doing business with U-Haul.

Jonas Haut  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtinee Ann Bintz  |  Expérience générale 
Évaluation :
1

Customer service rep was rude and very ignorant when we went to pick up truck U haul made a very big booking error and rep was not willing to help

Lisa Ly  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Ruggero  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conrad Thibeault  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth Henderson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Killaire  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Makayla Hendy  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor Chouryguine  |  Premières impressions 
Évaluation :
4

Waited outside for few minutes to be let in. They lady inside was terrified of corona virus

SHAHO SHAHMALEKI  |  Premières impressions 
Évaluation :
4

Staff were excellent -- particularly Cody.

Marcia Barrett  |  Premières impressions 
Évaluation :
5

Very fast and friendly service

Teresa Killaire  |  Premières impressions 
Évaluation :
5

Helpful and friendly staff have been great in all rental vehicle arrangements and the storage space we rented for a few months. The staff was very helpful and loaned us tools to help our move today.

Jim Stewart  |  Expérience générale 
Évaluation :
4

Thank you for your help to make it an easy move... the only thing I would say is the elevator door needs to remain open for easy of loading and unloading to get stuff to storage unit/locker.

Ketty Berton  |  Expérience générale 
Évaluation :
5

Hello :) Can I please have an email sent to me at teresa@sierraflower.com stating that my move out date was officially September 25th, 2019 and that no more payments will be charged to the credit card

TERESA ZAPPONE  |  Expérience générale 
Évaluation :
3

Over all I would store again at UHaul

Roger Harasymiw  |  Expérience générale 
Évaluation :
5

Becky was very kind and helpful !

Hung Tran  |  Premières impressions 
Évaluation :
4

can't compare to other units as I have never used one before. However it is close and convenient to me and I was happy with the service and the clean and tidy location.

Gladys Barzo  |  Expérience générale 
Évaluation :
4

Zaid Razak was exceptional in his customer service. He went above and beyond. Helped answer all my questions.

shirin al-mashni  |  Premières impressions 
Évaluation :
5

All I can say is that uhaul treated me exceptionally well. The service I received was wonderful ! Merci

Judika Timar  |  Premières impressions 
Évaluation :
3

We use the unheated storage and it worked just fine. Sometimes the doors were hard to open but we got it. The staff is very friendly.

SHERYL THOMAS  |  Expérience générale 
Évaluation :
5

The staff at this location are are the best. Need more guys like that.

Peter Kelly  |  Expérience générale 
Évaluation :
5

The staff was very helpful when I moved my furniture into the storage. His help means lots to me. I would like to thanks him again.

Mingyan Kuang  |  Expérience générale 
Évaluation :
5

Excellent facility and very helpful staff .

DANA GRUNFELD  |  Expérience générale 
Évaluation :
5

Everything went very well.

Robert thomas  |  Expérience générale 
Évaluation :
4

no other comments needed

I FRANKLIN  |  Expérience générale 
Évaluation :
3

Very good facility

Ian Hobbs  |  Expérience générale 
Évaluation :
3

I was supposed to get a free month when I rented the trailer. But I did not get it the month I thought I was going to get free I was charge late fees. Everything was great other then that.

David Tait  |  Expérience générale 
Évaluation :
5

clean friendly acccessible

Karin Macisaac  |  Expérience générale 
Évaluation :
5

Very nice experience!

SAMANTHA DEL GRECO  |  Expérience générale 
Évaluation :
1

The major factor is that I paid until about August 10, 2018, moved out on July 20, 2018 but no rebate on the overpayment of approx $150 This is why I would not recommend UHaul storage to a friend!

Indupark Inc  |  Expérience générale 
Évaluation :
5

Will be back when required

Mario De Sousa Costa  |  Expérience générale 
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