Customer Reviews for U-Haul Moving & Storage of Wellington Lanes

Évaluation :

1

Customer Service very poor. Not willing to help at all. I will never use this location ever Customers are a botheration in this location

Évaluation :

2

Uhaul app allowed me to book a vehicle for 8:00 AM on Sunday. Store never prepared truck. Was forced to take an hour off of work to come back at 9AM to pick up rental.

Évaluation :

4

1. Truck that I rented seems not safe. This truck sounds weird when I hit the brake and feels like the transmission isn't good condition. 2. Truck that I rented is not clean. I am pretty sure that they are not following cleaning procedures. 3. This location charged "missing item (dolly)". One of the employee confirmed that there is a dolly in the truck. 4. The odometer looks weird. Its over approx 150 km than I expected. One of the lady told me that she cannot take a photo of the odometer. I have to waste my time and gas to visit this location to fix the dolly and odometer issue.

Évaluation :

4

I did a 2 part move. Family members moved items from Ottawa to Huntsville in a U-Haul Truck with U-Haul blankets. I picked up the items in Huntsville with a truck rented in Bracebridge. No blankets were available so I "borrowed" 4 blankets from my Family members move and returned these blankets to U-Haul in Aurora. When I requested that a note of my "extra" return be documented on my receipt the Customer Service Rep didn't have anyway to report the additional equipment being returned. I had to spend several minutes even convincing them to make a handwritten note on my receipt. Other than that the return was fairly smooth.

Évaluation :

1

picked up the car at 1:15pm, and returned the car at 3:15pm, the total distance I traveled was 50km. Yet they charged me 100km for $101.64.

Évaluation :

5

The person who served me on Saturday April 6 at the Aurora location was very friendly and helpful.

Évaluation :

5

Nothing. Everything was painless.

Évaluation :

3

The app did not work and I stay about an hour for location manager to get the truck! the business hour is not follow!

Évaluation :

5

Merci.

Évaluation :

5

The Yonge staff person was very polite and helpful and reception as well as delivery were so fast and easy without any delay both in service and billing.

Évaluation :

5

Great selection of moving supplies (boxes, mattress covers, furnature pads, etc), friendly staff, easy to pick up and drop off equipment. Online check in and phone APP made it all easy. Truck was clean and had no issues.

Évaluation :

4

You may have a more welcoming and better attitude person in this location, other than that I had a good experience with everything else.

Évaluation :

5

Excellent service

Évaluation :

1

I was waiting more than half an hour when I first time came to this location just to see somebody! When the next day I picked up the truck nobody told me that the price goes up on Fridays and nobody explained me that there was an option to save gas when truck is empty. Overall will never recommend this service.

Évaluation :

1

I showed up to drop off my Uhaul on Sunday and no one was working. Someone didn't show up for work. I sat in the parking lot for an hour, then had to call head office to see what to do. Office hours were 9-5 on Sunday and i was there from 10am-11am to show up to the location with the doors closed and no staff on site. There were other people there as well that were very upset, it wasn't just me. Not a great experience.

Évaluation :

3

Gas level was marked incorrect and force customer to pay extra for gas charge.

Évaluation :

5

Prompt, efficient, courteous service. Would definitely repeat!

Évaluation :

5

Great experience for a short term storage

Évaluation :

1

Terrible and rude customer service from old lady at front desk.

Évaluation :

3

I asked if dollies were available for rent when I arrived. I saw them on the website. The answer was no, without an explanation. Why are they listed on the website if dollies are not available? Also, when I arrived, I walked up to the desk, then said hello. I was asked to wait for a few minutes. That was my greeting and acknowledgement. No one else was there. The employee had to finish some inventory paperwork. I was asked to move my car to the designated parking spot while she finished her inventory section. Then we started the online paperwork for my reserved rental. It took more than15 minutes to get that done and be given the keys. Way too long. When I returned the van about 20 minutes late from the 4 hour window, due to traffic and an accident on the don valley parkway, at the end of the day, at least I wasn't charged for being late since it was exactly a 4 hour window in all.

Évaluation :

5

The young lad working customer service was very helpful and professional. The van was clean and perfect for moving

Évaluation :

1

This is the worst managed business j have ever experienced. 1. I had no security on my unit for weeks or months because you weren't properly inspecting the units. I had to ask your office repeatedly to fix it and got no help. I had to contact your head office to get it fixed finally. 2. I still had no light bulb when I closed my unit - I have asked you and your staff for a lightbulb about a half dozen times over the past year and a half and got no where. You can't even stock light bulbs. 3. i asked you in the summer of 2023 to be put on a wait list for a smaller unit. You never got back to me, which I knew you wouldn't since you just wrote it on scrap paper and clearly did not care. Your company has lost a years long customer and money because of your inaction on basic sections of your job. 4. the south side button panel doesn't work and you know it, but continue telling people to use it. 5. You repeatedly blocked access to my unit by encouraging pick up and drop off of trucks in the entranceway; the only one with a functioning keypad. Once again, the south side keypad did not/does not function. 6. The GM once blocked my car in and refused to let me exit until I started recording her. 7. The hours were changed without notice, preventing my 24 hours access.

Évaluation :

5

The truck was extremely dirty

Évaluation :

1

They charged for the fuel. But I refilled the tank before returned the vehicle. Then i asked an explanation about this charge. They asked to meet manager next day. She treated me really rude manner. Really disappointed.

Évaluation :

5

I was injured and unable to assist with the putting things into storage nor taking them out, but there were no issues the lady who handled the booking was very low key, not pushy, excellent service. Thanks

Évaluation :

5

Humanlu professional

Évaluation :

1

They cheat on gas gauge

Évaluation :

5

Up until our pod arrived at this location we had a few exchanges with Uhaul. There was an issue when the pod was unloading incorrectly at this Aurora location, not a location issue but a Traffic Dept issue. Once we connected with Becky B. everything got better. She took charge of the situation, and got things corrected. She turned an unpleasant experience in to a good experience resulting in us giving consideration to Uhaul for future moving needs. Becky B. needs to be recognized for her excellent attitude, personality and commitment to your brand. She alone made our whole Uhaul experience better.

Évaluation :

5

We are so happy with that service

Évaluation :

2

You need better lighting! You need a better after hours return process. App seemed ok at first but after taking photos the last "location" picture, I hit back button and all the pictures were gone. North side of facility is dark and isolated.

Évaluation :

1

I am not a happy customer at all. Firstly, I was to pick up my truck at 5:00PM Saturday...Because of the truck not being there when i got there at 4:30 PM, because the previous person did not return on time I had to wait around for 2 hours. Then when truck came back they had an accident and lodged the truck into your side of building. Luckily someone returned a 26 foot truck and i was provided a truck which was very dirty inside. The gentleman told me that dont worry, we will do something about discounting your klilometres when returned...When i came to return the truck yesterday, as entering your building there as all ice and it was not salted or cleared, I took a very nasty fall on the ice and have been in intense pain since. You can check your security camera. Luckily my wife and kids were there to help me. Your employee even though he saw me fall just sat there and did not even come to help. On top of that, when i told him about what happened yesterday and i would be discounted the kilometeres he said no he did not know anything about that and said call head office. I am not happy customer at all in an in great pain today because of Uhaul.

Évaluation :

1

I am not a happy customer at all. Firstly, I was to pick up my truck at 5:00PM Saturday...Because of the truck not being there when i got there at 4:30 PM, because the previous person did not return on time I had to wait around for 2 hours. Then when truck came back they had an accident and lodged the truck into your side of building. Luckily someone returned a 26 foot truck and i was provided a truck which was very dirty inside. The gentleman told me that dont worry, we will do something about discounting your klilometres when returned...When i came to return the truck yesterday, as entering your building there as all ice and it was not salted or cleared, I took a very nasty fall on the ice and have been in intense pain since. You can check your security camera. Luckily my wife and kids were there to help me. Your employee even though he saw me fall just sat there and did not even come to help. On top of that, when i told him about what happened yesterday and i would be discounted the kilometeres he said no he did not know anything about that and said call head office. I am not happy customer at all in an in great pain today because of Uhaul.

Évaluation :

5

Nothing, this location is perfect!

Évaluation :

1

My rating is entirely about the woman who was working the desk when I attended in the morning. Simply put, she was rude. When speaking to her she appeared displeased to even have to speak to me. I had not rented furniture covers in advance and decided that I needed them, so asked to rent them from the location. She responded that in a rude tone, "You should have rented them at them at the time of my booking." It felt as though I was being given shit for wanting to spend more money with your company. She made it seem as though my presence was an inconvenience to her, despite the fact that I was the only customer at the location. The guys in the afternoon when I dropped off the vehicle was very nice and very helpful.

Évaluation :

4

Very nice people to deal with. Equipment was clean and ran well.

Évaluation :

3

Having the 2 wheel dolly in the truck was very cumbersome and really annoying, it limited how much I could fit in the truck and was always in the way.

Évaluation :

5

The app made it super convenient, and a friendly and knowledgeable. Staff made the experience a pleasant one. Excellent value!!

Évaluation :

4

They were very nice to me. Even helped me get the roll up door unstuck (it was just frozen shut but i didnt have the strength to break the ice, also afraid of breaking the door). Will be using service again when it comes time to clear out after my fathers passing. Thanks guys.

Évaluation :

5

Customer service guy was excellent m. Great staffer.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

On line ordering is a little cryptic. Phone ordering far simpler. So much better actually talking to a human.

Évaluation :

3

Check the cab for contents left by previous renter of the moving van

Évaluation :

5

The move was so simple even though there was a complication on my part the staff made it simple and easy.

Évaluation :

5

Becky was like a holiday saviour... She was patient and capm and suppportive even whem I was overwhelmed and emotional... She was acxomodsting within her means... and for this experience I am truly beyond words grateful...

Évaluation :

5

Reserved a 20' truck. Truck was broken so they upgraded to 26' at no additional cost. Would have liked to have known ahead of time (told when I showed up on rental day). Would have preferred smaller truck and would have saved some money on fuel as 26' was way bigger than I needed.

Évaluation :

5

N/a

Évaluation :

4

The pull down door is faulty...(but do not add grease!!) The room sizes were unrealistic...

Évaluation :

5

Staff were very helpful, from loading to unloading trailer as this is my first towing experience.

Évaluation :

5

The daily price was great but the mileage charge is very high. I know I haven't rented a vehicle in a long time but still quite expense on the mileage. The app was a little clunky and didn't explain the charges which included the estimated mileage .

Évaluation :

5

Thank you for great service

Évaluation :

3

website is terrible. Hard to navigate easy to mess up reservations, so equipment is switched. Keeps asking "do you want...." far too many times. It was better 2 years ago.

Évaluation :

5

Friendly and efficient service at front office .

Évaluation :

4

It was meh

Évaluation :

5

We recently moved and needed to relocate our storage locker to a new location. We still have a U-Haul locker just closer to us.

Évaluation :

1

The lady working there was not helpful. She said system is down and did not give me receipt

Évaluation :

5

Great value, great people

Évaluation :

5

Easy checkin and check out. Staff were super helpful.

Évaluation :

1

This is the worst storage unit I’ve ever been to the make a mistake with the number of my unit and I had to wait for an hour to get my stuff loaded into that unit which was not on my documents so don’t ask me for a review anymore, it’s horrible

Évaluation :

2

Making a term of 30 days instead of one month and not allowing prorating is intentionally unethical. Short term thinking.

Évaluation :

5

good but current economy was the problem so needed to reduce my costs.

Évaluation :

2

Good storage Should have Customer appreciation incentives now and then.. not just new customers

Évaluation :

5

Well done Kalen. Thank you. Excellent service.

Évaluation :

1

The absolute worst U-Haul location I've ever been to by far. Unhelpful staff and unresponsive management. They like to charge you extra fees and try to charge your credit card when you did not give them permission to. They add on lean fees right away when I should have only been charged a late fee. The units weren't very secure at all - you could open it and the alarm would go off and they would just turn the alarm off and not even make sure it's your unit. Extremely convenient access hours considering most storage places I've ever rented from were 24 hr access so I can get my belongings anytime I'd like considering their mine and I pay to store them there. It was dirty everywhere, especially the washrooms. Instead of the washrooms being cleaned before the office opens or after the office closes they clean the washrooms during the day and customers aren't able to use it and have to wait.

Évaluation :

5

Staff was helpful and Becky was very fast

Évaluation :

5

The aurora staff were always available, polite and accommodating. Moving units around was effortless and snow was diligently cleared for access. When renting trailers and trucks staff assisted in referring to other uhaul offices. Very welcoming experience and encouraging to use services in the future.

Évaluation :

5

We were very happy with the arrangement. Our financial situation changed and we had to downsize and we could no longer afford the cost.

Évaluation :

5

Always clean and friendly staff

Évaluation :

5

It's a nice atmosphere. Got help from staff and customers on the products. Office Manager, I believe, does a great job. Only had an one issue , she had it fixed before I knew I had problem.

Évaluation :

5

The lady who checked us in on March 27th was very knowledgeable and explained everything in detail to us.

Évaluation :

5

Staff was extremely friendly and helpful. Unit we rented was perfect for our short term needs. Would rent from your team again. Be safe. Thanks. D. John Peirce.

Évaluation :

4

Another storage unit facility opened up and had a storage unit double my size but at half the cost.

Évaluation :

3

Could use an upgrade. Light didn't work in unit. Door was rusty and flimsy. Staff was friendly and helpful over all for a free unit it served its purpose. I would not be using outdoor storage units again anywhere.

Évaluation :

5

Brenda was extremely helpful, and both she and John did all they could to to facilitate an easy move-in. I would definitely recommend UHaul Storage.

Évaluation :

1

Manager was extremely rude. I will not be using UHaul again because of this.

Évaluation :

1

I've hated my experience with uhaul from beginning to end. I had issues in the beginning with being triple billed for one month. I also was never able to get anyone on the phone at that specific office. I I find the staff to be lazy and do the very bare minimum for customers. I took an extra half hour yesterday to sweep up my unit and make sure it was nice and clean before I left. I was told that it was going to be inspected and when I checked out know anything care to look at it. ended up driving down after sitting on hold for over an hour just to ask a quick question. This has been nothing but a bad experience and I would definitely not recommend uhaul to anyone. The only reason I stayed is because I was in the middle of a separation and I had nowhere else to go. It's really unfortunate and I would happily discuss this further with someone.

Évaluation :

5

Becky's team at U-Haul Aurora is fantastic. I always great great service from her and everyone. Thank you for being there during such a challenging time. Best regards, Sharon.

Évaluation :

4

The parking lot lights were out when I returned the trailer after dark

Évaluation :

5

My goods were stored safely and securely for my entire rental. Access to the locker was excellent and convenient.

Évaluation :

5

I always felt my belongings were safe and secure. I always got the help and advice I needed and will surely use this Uhaul again if I need storage. Thanks for the great service.

Évaluation :

5

Great service - always!

Évaluation :

4

The fact that you guys were open on a long weekend was a happy surprise. I thought I was going to have to wait an extra day to get my stuff moved around.

Évaluation :

5

Great experience using uhaul for the first time myself.

Évaluation :

4

The fan doesn't run enough in the summer so the building can get very humid and natural materials will absorb the moisture and be wet. Whites will get stained. There was no warning of this, nor should there have been. Customers are led to believe it's climate controlled, so it either should be or should not be. Not just for one season. I feel misled and cheated. The fans should run more often in summer and/or they should be removed and dehumidifiers installed and running when necessary.

Évaluation :

5

My sincere thanks to Becky and the team - it's always an absolute pleasure working with you.

Évaluation :

1

Another garbage location. We get it, you don't get paid enough to give a sh*t. If you can't maintain your composure in the public eye then f**c off to the night shift at Walmart

Évaluation :

5

Everything was so easy from reserving the unit to "moving in".

Évaluation :

1

Drove 30min to NOT have my storage unit clean, second Time she was just as rude as the the first time. My account will be deleted after this move and I will use other companies for my next cross country move. As a veteran of 12 years I can say I have moved a lot. But never have I had a company be so disrespectful to its costumers.

Évaluation :

1

I was given a locker that was already in use. Terrible customer service. I wasted 2 hours of time to be told to go to another storage facility. If I could give a minus I would.

Évaluation :

1

I was given a locker that was already full. Terrible customer service wasted 2 hours to be told to go to another storage facility. If I could give a minus I would but it's not available.

Évaluation :

1

This is the third time I am having a bad experience with this location. they say something else when you book it over the phone and it's a completely different story once you reach there. I booked a Uhaul 15" truck on Friday at 12 pm. but when I reached there, they had nothing to give me. I came empty-handed. then they called me 3 in the afternoon that you can come and pick the truck up. I again went there to pick it up. we loaded the truck from our storage unit and came home. we were so behind the schedule. my whole day got messed and we have stuff all over the lobby floor because we did not get time to tidy our place, we got so late. I have work on Sundays. now we have to wait till the next weekend to clean and put everything in its place. so unhappy, very unprofessional service. this whole week we have to stay In a mess. thanks to UHAUL Aurora. i ll make sure to give my business to someone else next time.

Évaluation :

3

The alleyways with the storage units were quite dark and unlit after sunset. Also, the snow was plowed to the end of the strip, leaving it impassable for most of the winter and needing to dangerously reverse all the way to the back again since there isn't room to turn around. The storage unit itself was clean and dry and served it's purpose well. As someone working an unusual work shift outside of general business hours, however I personally would have liked to have had 24/7 access to my unit via the gate and my access code. I'm not sure why I even had an access code if I can't access the facility after hours; the gate is open 100 % of the time during office hours, and I never, ever used my code I just drove in or around if a truck being returned was in the way. But longer access periods with customers willing to come at night with their code would be valued I think. Thanks for the experience I will use you again if I need a unit in the future.

Évaluation :

4

Unit had a leak, informed the on-site staff who said they would tell maintenence. Waited for about an hour. Then saw staff again who informed us that he wrote a note for maintence and they would be in Monday. He expected us to come back to let in maintenence without informing us this was the case. We emptied a bucket and put under the leak. Ceiling should still be fixed.

Évaluation :

4

Had some issues getting to my unit the day after the big snow fall. The plow did not do a great job clearing snow. But otherwise a great experience!

Évaluation :

5

Excellent customer service and very well lit and clean.

Évaluation :

5

Very easy process online. From the time I googled "storage lockers", within 1 hour I was already filling it up with boxes and didn't have to speak to one employee. So easy.

Évaluation :

5

This was my first time using a storage unit but must say my experience with Wellington Lanes was favourable and I would recommend them to others.

Évaluation :

1

Dear U Haul I want to share my experience with you guys. Let me start from very beginning. Everything starts from friday(20/8/21). I booked uhaul 20" truck online everything went smooth and at the same time i was looking for storage unit. I got a popup that i can get a free first month. I was like gr8 thats all i need and i went on to reserve it and apply the discount but somehow an error occurred. Then i called the uhaul toll free number. Lady picked up everything went well she said she applied the discount everything is good u now just have to pick up truck move your stuff and return the truck back. Was so happy until the moving day sunday (22/8/21). I went to pick up the 20" truck and it turns out that they dont have that. I was amazed like how can someone book you something that is not even available. I was like ok no problem i ll go with 15" and rest of the small stuff I ll move by my car. And just to make my moving more worse the truck was filthy, steering wherel and seats were sticky as there were lot of sweat and never cleaned but it was moving day, i ignored it. i put my stuff in the rental went to storage unit which was 40 kms away and when i reached there the guy said they cant apply the discount because the rental truck has to be one way or something. Again they promised me something else and charging me something else. I called u haul toll free as i was waiting outside. They said the same thing i said can i talk to manager and she even said the same thing. Then i replied i already got to know this thing from 2 other people but as a manager how you can help me out in this situation and while our conversation was going on I mentioned that i was getting it cheaper somewhere else but i choose u guys cuz of promotion and now u r saying this you cant honour it. Her reply just made me so angry, she said u should go to those guys if they r cheaper. Lady just hear yourself i m in ur truck its almost 4 o clock 5 o clock everything will be closed and i am 40 kms away from my city and u r saying this to go take it somewhere else. Thats just so rude and that's not a way to handle customer complaints. Gist of the story i am using u haul from quite a bit u can check my records and this was by far the worst experience I ever had with Uhaul. I want someone to look after my case and give me call back with all the answers i have. -Why you promised 20" truck but never had it? -why u told me that u have applied the discounts and made me go 40 kms and then only tell u can go somewhere else? -in these covid time why u don't assure the cleanliness and proper sanitation of the trucks? - why ur manager despite solving customer issues tell them to go somewhere else? This is important. And i want to let u know my brother and i are starting to feel itchiness in our hands and arms. So please make sure the cleanliness of the rentals. I ll be waiting for your reply or call. Abhishek vohra +16473082874

Évaluation :

5

Your staff is very friendly and accommodating and helpful. I was lucky to find a storage room at the time that I needed it. Merci.

Évaluation :

3

The indoor storage units get very dusty even though they are located inside. U-Haul increases their rates regularly (usually without justitifcation) and it is impossible to reach the manager but she will contact you immediately if they have not received a payment.

Évaluation :

5

Highly recommended

Évaluation :

5

Thank you for great service and the packing materials are all good quality it will make my travel easier

Évaluation :

5

Overall good experience. No issues at all!

Évaluation :

4

Helpfull & efficient staff.

Évaluation :

5

Great price for a monthly indoor storage unit. Clean and warm. I would use the service again and recommend UHaul to anyone.

Évaluation :

2

This has been a terrible experience. I showed up to the facility 4 times with full vehicles and my boxes weren't there. I have spend countless hours on hold and trying to rearrange shipping times etc. This is still not sorted out. I am beyond frustrated.

Évaluation :

5

My experience with the Aurora, Ontario office for a storage locker and truck rental was flawless. Last year we tried to book a small trailer online. That was impossible.

Évaluation :

4

The facility is clean and easy to access.

Évaluation :

5

The lady who helped me was very kind and took the time to show the unit and have it cleaned. Was very helpful!

Évaluation :

1

Ordered u boxes 2 weeks prior and they were not at the location when I arrived with loaded vehicles.

Évaluation :

5

I was only ever there twice, when I filled my locker and when I emptied it. Both times the staff member who was working was friendly and helpful. That is becoming a very rare thing these days.

Évaluation :

5

Good professional staff. I mostly deal with Oleg, very good experience! Will be back any time, hope to see Oleg still be there, very friendly and professional attitude!

Évaluation :

3

I wasn't impressed with the increase in my monthly charges after I had already signed a contract for a lower monthly rate.

Évaluation :

1

My experience was positive with the exception of the manager's attitude. I did take her suggestion and have now followed up with Customer Service.

Évaluation :

5

I really liked everything

Évaluation :

3

We moved out on June 28th not July 2nd as stated above. The staff was very unfriendly and not helpful. Staff acted like they didn't care. I wouldn't recommend this facility.

Évaluation :

3

The unit we rented was adequate and convenient. When we emptied the unit we found a dead mouse in the unit on top of our furniture. I notified the clerk at the front desk about it and showed a picture of it. This was the only downside doing business with U-Haul.

Évaluation :

1

Customer service rep was rude and very ignorant when we went to pick up truck U haul made a very big booking error and rep was not willing to help

Évaluation :

4

Waited outside for few minutes to be let in. They lady inside was terrified of corona virus

Évaluation :

4

Staff were excellent -- particularly Cody.

Évaluation :

5

Very fast and friendly service

Évaluation :

5

Helpful and friendly staff have been great in all rental vehicle arrangements and the storage space we rented for a few months. The staff was very helpful and loaned us tools to help our move today.

Évaluation :

4

Thank you for your help to make it an easy move... the only thing I would say is the elevator door needs to remain open for easy of loading and unloading to get stuff to storage unit/locker.

Évaluation :

5

Hello :) Can I please have an email sent to me at teresa@sierraflower.com stating that my move out date was officially September 25th, 2019 and that no more payments will be charged to the credit card

Évaluation :

3

Over all I would store again at UHaul

Évaluation :

5

Becky was very kind and helpful !

Évaluation :

4

can't compare to other units as I have never used one before. However it is close and convenient to me and I was happy with the service and the clean and tidy location.

Évaluation :

4

Zaid Razak was exceptional in his customer service. He went above and beyond. Helped answer all my questions.

Évaluation :

5

All I can say is that uhaul treated me exceptionally well. The service I received was wonderful ! Merci

Évaluation :

3

We use the unheated storage and it worked just fine. Sometimes the doors were hard to open but we got it. The staff is very friendly.

Évaluation :

5

The staff at this location are are the best. Need more guys like that.

Évaluation :

5

The staff was very helpful when I moved my furniture into the storage. His help means lots to me. I would like to thanks him again.

Évaluation :

5

Excellent facility and very helpful staff .

Évaluation :

5

Everything went very well.

Évaluation :

4

no other comments needed

Évaluation :

3

Very good facility

Évaluation :

3

I was supposed to get a free month when I rented the trailer. But I did not get it the month I thought I was going to get free I was charge late fees. Everything was great other then that.

Évaluation :

5

clean friendly acccessible

Évaluation :

5

Very nice experience!

Évaluation :

1

The major factor is that I paid until about August 10, 2018, moved out on July 20, 2018 but no rebate on the overpayment of approx $150 This is why I would not recommend UHaul storage to a friend!