Customer Reviews for U-Haul Moving & Storage of West Allis

Évaluation :

5

We go here a lot, always a good experience, great management and great team.

Évaluation :

3

I was not pleased that my gas tank when I received my truck was at barely 1/8 of a tank, meaning I had to get gas twice before returning my truck.

Évaluation :

2

Went in the store to return trailer. She asked me if I could relocate the trailer to another area, I said sure. She came out and started checking and filling the tires with air. I was thinking this is not the time for this, but the airline was close bye. Then she said can you get back in the truck so I can check the lights! No, I'm not here for the maintenance of the trailer. She then disconnected the trailer and I left. Just ridiculous, that if I would not have said anything she would have then directed me to park it in another locution. I don't work here, do your job.

Évaluation :

5

After watching the video about loading a low vehicle, I constructed the wooded ramps recommend. the wooded ramps would move out of position when loading. Also jacking the front of the trailer seems to cause stress on the hitch. When reloading after the event the ramps moved causing the front spoiler to get catch on the ramp and break. My car is a stock Honda Civic Type R. I believe you should have appropriate ramps available to rent. the trailer jack was basically useless. The screw /crank was nearly impossible to turn.

Évaluation :

5

My check in was very friendly. I liked that the employees clearly got along and the vibe was calm and casual.

Évaluation :

5

The staff was extremely nice, assertive and helpful.

Évaluation :

1

Was double charged for less then 18 hours of use. Thanks...

Évaluation :

2

Employees were hard to find to assist with returning equipment

Évaluation :

5

Good service equipment and reasonable prices

Évaluation :

5

Staff was super friendly and helpful

Évaluation :

5

Everyone was very friendly and helpful. What else could a person ask for?

Évaluation :

5

Fast & accomadating,,, your team was fantastic

Évaluation :

1

Not a frofesional staff have been waiting for 3 hours to pick up the key and at the end they didn’t have any keys to give me

Évaluation :

4

The dolly was laying on yhe floor a d there trying to charge me for it i never openex it up

Évaluation :

5

Less text and email notifications

Évaluation :

4

Team was good. No suggestions.

Évaluation :

1

I was overcharged for the rental and they charged me fuel when I filled it back to where it was and even submitted a picture I took of it after I was done

Évaluation :

5

Great customer service (after having to wait in line 15 minutes behind someone who didn't speak clear English and had no reservation- when it's the end of the month maybe have more reps ready on those mornings to check out trucks), truck was clean and ready to go, store was clean, they have everything you need, if you are particular about moving supplies and protection for your things. Tip: reserve your truck ahead of time if possible- saves everyone time- and give them an estimate for more time than you think you'll need- will save you money most likely, I overheard how pricey it is if you don't return it on time.

Évaluation :

4

I ordered a furniture dolly when I submitted my order (a month in advance) and they did not have the equipment when I got there. Everything else was great!

Évaluation :

5

Customer service was wonderful

Évaluation :

5

The small dolly we requested wasn't available, got along ok without it, but was surprise you didnt have a ton of those things. But understandable since end of the month. All good.

Évaluation :

4

My one problem was... we drove 2 miles and were charged for 2 gallons of gas. The needle was in the same place when we returned but the evaluation said we used a 1/16 th of a tank to go...2.... miles.

Évaluation :

3

Service was very slow.

Évaluation :

4

Busy location, at least at the times I went for Pickup and drop off. Counter person was very nice and seemed unstressed with the customers. I waited 20 plus minutes to get and return truck because of the amount of people there, but I felt the counter people were doing the best they could. the only reason I rated 4 was because of the wait time. might be naive but with a reservation I thought I'd be out faster. Next time I would use this service I'll have to expect the longer times.

Évaluation :

5

You need to pay your people more money for what they do !!!!!

Évaluation :

4

I rented a trailer for Saturday morning through Saturday afternoon. I turned in the trailer Saturday afternoon, but received a call on Monday asking if I was going to return the trailer.

Évaluation :

2

They do not show you where the truck is like the locations I have previously used. You have to walk around the lot and look for the truck with that serial number. I wish I knew that ahead of time because it took a long time to find my truck, and the movers beat me to my apartment due to that so I had to pay them for that time. You should let people know ahead of time to allow extra time to walk around and find the truck.

Évaluation :

5

Not a thing

Évaluation :

5

Good pricing and great service.

Évaluation :

5

I Don't have anything to tell you. Everything was great!

Évaluation :

5

Always exceptional service. They are friendly, quick and accommodating!

Évaluation :

3

Have equipment free of snow, clean the windows inside and out, have gas tank atleast half full, not at one eighth of a tank.

Évaluation :

1

I got double charged

Évaluation :

5

All good

Évaluation :

5

Have a friend who may be moving from South Texas to Kansas City this summer and I told her how wonderful your services were for me and she was impressed and said she also will look into using your company to help her.

Évaluation :

5

Very pleasant experience

Évaluation :

5

Great staff and service every time. Thank you

Évaluation :

5

Excelente atención

Évaluation :

3

I was surprised that an employee didn’t jointly inspect the vehicle and show how it operated as to lights brakes etc

Évaluation :

2

1) The trailer had not been swept out. 2) despite bringing back during hours, the person who checked me in said they would do it electronically and send an email receipt. They did not and I had to waste time getting Uhaul to send me a receipt due to his incompetence. I was warned not to return it over night because of employee's not checking on trailers in the morning. So I made sure to return during open hours and it still happened. Maybe just a one off, maybe not. A sign of the times....

Évaluation :

5

The employee that helped us was very helpful and friendly!

Évaluation :

5

My experience was perfect. Nice and smooth.

Évaluation :

5

The guy that help hook up found right tail light hanging by the wires, he pushed it back in and said good to go, I told him it needs tape or new rivets, he said nope good to go. About a hour from there taillight was hanging from one wire, called them up and requested road service, I denied as who knows how long that will take, wish I had my tools with!!

Évaluation :

5

We were very pleased with this location. The U-Haul return process was very easy and fast. The location was easy to get to.

Évaluation :

5

Great service and very helpful and knowledgeable.

Évaluation :

5

I could not get the gas cap open for the life of me. It was soooo tight. I had to return tonite because my daughter went in to labor and I needed to care for grandchild. So I left a note in the cab on the seat

Évaluation :

5

Awesome experience. U Box arrived early and delivered earlier than scheduled which is what we were hoping for. Delivery driver was so nice. We didn't have much in it and it took less than 5-10 minutes to unload she waited and was so nice and took the box right away. Will highly recommend to others and will use again ourselves. Thank you for such quality service

Évaluation :

1

Can u please change the staff member ledy I don’t know that name but to much attitude and very very rud behavior with me no menners I coming in store and I wait 5 minutes but that lady no response me nothing to Hii hello just to much attitude very poor customer service

Évaluation :

5

Always treated well at this location. I'm convinced this is the best run U-Haul location in town.

Évaluation :

5

Keep doing what you’re doing! Thank you!

Évaluation :

5

Very friendly staff clean vehicles

Évaluation :

5

It was a very favorable experience. No matter how busy they always appear, they are super polite and professional. It was very appreciated!

Évaluation :

5

Everyone that I encountered at the u haul business was extremely helpful and made us feel at ease when we needed help. Great group, will definitely use them again

Évaluation :

4

At first, I was not happy with my move out experience. I was sent an email saying that I owed money after visiting a staff member in the office, making them aware of my move out date prior to my next billing cycle yet I still got a bill for the next month. I then sent an email to them to respond. They did with satisfaction.

Évaluation :

4

The only complaint I would have it be the prices are a little high

Évaluation :

5

I like everything that was provided for me

Évaluation :

5

Thank you for the safe, convenient storage.

Évaluation :

5

All was everything that I needed!

Évaluation :

5

Elise was very helpful. From start to finish she was professional and answered all of my questions.

Évaluation :

5

Help made my stressful situation an easygoing experience great people make the job of moving easier

Évaluation :

5

Very easy process, everything went smoothly. Will definitely use again if needed.

Évaluation :

5

I always check with uhaul first

Évaluation :

4

Initially, the woman on the phone was great and explained finishing the process on the app. The app experience was horrible. Maybe I'm older or not as tech savvy but I was nearly ready to cancel the entire process. It took my 1,5 hours to complete the registration and payment process. Once we got to the unit everything was fine. Uhaul, this app is a disappointment. I should have been able to finish the process with the first lady ON THE PHONE.

Évaluation :

5

The Manager is beyond Amazing and very professional and the employees are all very professional and helpful! It's nice to run into an approachable team like the one they have. You guys are all amazing!

Évaluation :

5

I received the most courteous service. The employees worked well together. Many times I've experienced where ONÈ employee needs assistance but another isn't will to help. What I experienced was harmony. I believe a business will prosper if the environment internally runs smooth. Customers pick up on the disconnect and may not be as enthusiastic about recommending this Uhaul establishment. I would recommend it highly and would continue using the service as needed. Thank you Uhaul Employees , 924 S 108th St. Sincerely, Cassandra Reeves

Évaluation :

1

I called and made a reservation for a 10x15x8 with a garage door to store palleted items with a pallet Jack. I confirmed this a week ahead of time and when I checked in there was only a unit with a regular door. It made me change plans after I already had the load on a truck to move in, there were no more units that size available, so I went to another storage company. That company only 0,3 miles away had bigger units, and cheaper storage. Thanks to terrible customer reps I ended up getting a better deal because I was originally going to rent 2 units from Uhaul. However I will say the woman working the business that day was very apologetic and it was not her who made the mistake. Thanks for helping me save money

Évaluation :

5

Fast and friendly custimer service

Évaluation :

5

Quick access to the facility and the cleanliness of the whole area were appreciated. The staff are very friendly and informative. West Allis U-Haul has been my go-to provider of trailers, car dollies and now storage for many years. I'll be back!

Évaluation :

4

I was disappointed at the amount that they charged me due to the fact that I returned it without taking the photograph of the gauge, with returning the truck due to the fact that they didn't tell me I needed to take a picture of this or whatever and so when I returned it ahead of schedule, I was still charge for the 24 hours plus some! so with that being said, I was not too happy. The gas wasn't a problem. Because, the gas was the same amount that was use.

Évaluation :

5

Gracias por tener jente que habla Español

Évaluation :

5

Awesome staff.....thanks to all of you! HAPPY HOLIDAYS TO ALL

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Excellent customer service at this facility. Always clean and well kept. Very easy to move in and out. I highly recommend this Uhaul storage facility.

Évaluation :

4

Staff was not always very helpful..seemed under trained. They were nice though. I also do not like rhat that I have to call a call center to get info at an on site facility . Especially when the staff has no idea what sizes units are available and what cost is? Seems counter productive to me.

Évaluation :

4

Would have liked the option to an extended day by day rental for out going customers. Extenuating circumstances may require a day or two past the agreement date. I had my locker for 3 years and would have appreciated the courtesy.

Évaluation :

3

I was told that I had access 24hr to enter but once I enter into the office I was told it was only open till 10pm.

Évaluation :

5

Elsie Lopez is very friendly, courteous and professional manager.

Évaluation :

4

Ty

Évaluation :

3

Unit I reserved wasn't available. Didn't find that out until I arrived. Had to pay a lot more for the next size up. Irritated. Staff was friendly and apologetic. Je

Évaluation :

4

Service was well place is great i look forward again when need to store back at UHaul .

Évaluation :

1

Spent over 45 mins trying to get one and Ended up canceling the unit, way to many problems, staff that doesn't know what they are doing. Worst experience I've ever had with uhaul

Évaluation :

5

Outstanding customer service by the Manager and staff. I cant remember the Managers name but she was amazing!!

Évaluation :

4

Easy access and friendly staff. Thank you

Évaluation :

5

Good costumer servís

Évaluation :

1

I had a direct move from Kentucky and was supposed to get a free month of storage. My reservation I had at another uhaul location was not available because they over booked. After driving 8 hours and being rebooked across town I was told they weren't going to honor it. After multiple phone calls with uhaul and the facility from which I was hung up on and talked to rudely I still haven't gotten a refund

Évaluation :

1

Kept charging late fees when I had my debit card on file. I had to go there several times to get it corrected and never was. So I moved my items out.

Évaluation :

5

Reservation was easy to do online and was a clean unit and they supplied the lock too didn't need to buy one. Friendly staff and service. The security is good too.

Évaluation :

5

I'm a contractor and 24 hour access is great for me

Évaluation :

3

I know you're into business to keep storage and keep people paying but you might want to rethink that and have numbers available of groups or businesses that could help you clean out your storage area.

Évaluation :

5

Thanks again!!

Évaluation :

5

Great service! I'd definitely use them again.

Évaluation :

5

Uhaul has been vary helpfull and tolerant of me moving stuff in and out over the past 8 years

Évaluation :

5

Lisa was great to work with, any questions I had she answered. She made the process very easy and smooth. If I ever need a truck or storage again I will surely come back

Évaluation :

3

Long wait to speak to someone over phone.

Évaluation :

2

Reserved a 1-way trailer to convey storage contents to St.Paul. After I paid, & with no call, U-Haul CANCELLED my reservation; & informed me that the trailer I reserved the week before was their LAST for 1-way use. U-Haul staff then informed me that I had NO RECOURSE. Only offera "local trailer"- I'd have to drive back fr St.Paul- I acquiesced-desperate. Storage was fine-but the rest is unacceptable.

Évaluation :

5

After completing our move with the U-Haul truck we were advised that we could store the items at U-Haul for one month at no charge. This was extremely convenient as we were not able to move into the new home until mid July.

Évaluation :

3

I'm really annoyed that U-Haul's policy is even if you have a reservation, storage units are first come, first serve. I had a reservation for a unit that I placed a few weeks ago and when I arrived I was told that it was given away. I then had to pay quite a bit more for a larger unit because it was the only unit available. The customer service was good and the unit was good, low stars are due to cooperate's new policy.

Évaluation :

2

Not a well run Uhaul. Several issues with setting up the storage unit and then after we moved out we got a letter stating our rent was overdue. Then I could not reach anyone to straighten it out online or over the phone. Had to go back in and wait 20 minutes to speak to a manager. Finally got it straightened out. Stressful.

Évaluation :

4

The 24hr access to the storage units is very convenient and helpful to have with uhaul. Should have that going all the time.

Évaluation :

1

Truly never had such a horrible experience. Truck was to be picked up at 11 am. Got there. No truck they say. I ask why. no answer. Asked about other trucks parked. Said waiting on other customers. so we tried to get another truck but they wouldn't comply. I had a reservation for my truck at 11 am. Well finally 1pm Finally got a truck. Played phone tag with the u-haul place. at one point they cancelled my reservation. While I'm still waiting for a truck. I have never been so frustrated in all my life. I have people helping me move and all they had to do was wait? The man at west allis u-haul was nasty. I will never recommend u-haul again.

Évaluation :

1

My storage unit got messed up twice! They said system errors. Then, I had a very poor experience with renting a uhaul. I didn't receive any indication that I needed to be there within 15mins of my pick up time. I was stuck with a uhaul that was 6' shorter and caused me to make 2 trips to move! Which equated for more mileage! They never reimbursed me for that extra mileage! That same day, I went in to pick up the uhaul, I was upset about the cancelation. I know I wasn't disrespectful to the lady, however, her husband, the GM Jose, embarrassed me in front of a line of people by yelling at me and threatening me!! I would hope this company would know having a husband and wife work together at a location can cause this exact issue to happen when things don't go exactly right. This location has made several mistakes and never once took ownership of there mishandling of my storage unit and rental issue. They just blamed the system. When you are a GM of a location, you need to conduct yourself that way! Jose definitely failed at that and caused a scene for no reason! He is a poor example of a leader. No leader should have an outburst like he did!! Very unprofessional!!

Évaluation :

5

DeAndre and Tyler we're extremely helpful

Évaluation :

5

The staff were vary helpful in meeting my storage needs.

Évaluation :

4

Move in was a breeze and everything was handled very quickly and efficiently.

Évaluation :

1

The employees at the location of the storage facility were helpful but I had to take a day off of work to drive there in person because no one ever picked up the phone at the location. Every time I called I was rerouted to an offsite customer service rep that would state they couldn't help me because they didn't have access to the accounts at a different location. Tried chatting online and was also told that only a rep at the exact location could help. Leaving messages didn't help either. I would get a voicemail with the general number to call back and no one would pick up again. Tried calling corporate and would sit on hold for 30-40 minutes at a time and then have the same experience. While the face to face employees were helpful, the experience I had moving was horrible with this company. I had to go between 3 locations to get a truck and storage facility and then the size that I ordered wasn't available even though I had paid for it online with a credit card already. Miscommunication from the company only created more issues with trying to relocate out of the area. I have driven over 200 miles extra to deal with issues from moving and using the storage facility. Horrible experience.

Évaluation :

2

gave me wrong unit to start with made me move every thing out of unit and made me move it all back in diferene unit on 100 degree day charged me for 30 boxes when i had 10 wont refune money i will never go back there

Évaluation :

5

Good people at this location, would recommend

Évaluation :

2

My experience was fine with the staff working at the time but I was highly frustrated with the fact thtmat the 10 by 15 I had reserved had been rented to someone else. I needed this size and was not permitted to go bigger in size even though this was not my fault. Smaller didnt really work for what i needed.

Évaluation :

4

Pick up was a nightmare. Only one desk clerk and line was out the door. Should be a way to facilitate picking up if you have a reservation. I get the covid angle but standing in line for over an hour is BS. Why register a pickup time if it's not honored?

Évaluation :

2

I rented a unit online that would be large enough for the contents of a one-bedroom apartment. When I got to the facility, I was told I'd need take a cart back-and-forth to fill the unit, which I'd never had happen before. I ended up having to rent a different kind of unit I could drive up to. I reiterated that I had furniture and boxes from a one-bedroom apartment. When I got to the unit, it was only big enough for a few boxes. I had to go back to the office to get a unit that was the size I requested.

Évaluation :

5

The staff was helpful! They let me view two different sized units to help better my decision. Merci!

Évaluation :

5

No comment

Évaluation :

3

I feel that the prices are very high. The facility hours could be an extra hour. There is never enough staff always have to wait. I ran late four important reason and when I got to the facility I wanted to make sure that I could check out before the staff left. I think they should have oh way that they can access the key and let you be able to still use it since technically it is my last day until at least 10 or 11 because technically it still is my day instead I was locked out from being able to leave and the gentleman inside the desk was not helpful to my friend who went to tell him to let us out. Luckily there was a another employee that was outside other facility that was able to access and help us leave but we still had a couple big things to pick up and we had to leave it outside of the gate because of not being able to still have access. I don't think staff should have to be there to make sure that the unit is clean if I'm paying . They should be able to clean it out the next day that should be their job. We also rented a truck at one point and it is really misleading when they say $19 and some cents for a truck but by the time you include the miles and the hassle of bringing back the truck it was not a quick drop off there is a procedure and very time-consuming I feel that it is very expensive. I guess in a time of need and no one else has a truck a person has to be convinced that this was going to be an expensive rental and realize that they have to close their eyes about the expense of the truck. This is my opinion.

Évaluation :

3

Your price got to high. For a small sheid.

Évaluation :

1

I will never come back to this Uhaul

Évaluation :

1

Customer service is horrible, long wait time, not knowledgeable about UHaul services and don't care of customers needs at all...I had to look for a customer service person twice while I went to make payment and to rent a truck. They pretend not to see the customer. Foul language with each other used. Horrible service!

Évaluation :

5

Very good experience. Staff need clear communication of the way things work

Évaluation :

4

Bien

Évaluation :

5

easy to arrange and easy access.

Évaluation :

3

Didn't care for the messages every hour telling me when the truck had to be back.

Évaluation :

4

Did not realize that I was not able to get credit for the 3 weeks unused storage fee. Especially since it will rented out and paid for again during that time.

Évaluation :

5

Fast & easy. No hassle

Évaluation :

5

Excellent service as always! I use Uhaul for all my moving and storage needs

Évaluation :

5

Staff was always pleasant and very helpful

Évaluation :

5

Great service. They just need more people working up front and not have the people who don't work up front standing there playing around. It's confusing and frustrating.

Évaluation :

1

Cashier didn't know what he was doing. I asked him questions he said he didn't know or he forgot. The guys in the back did nothing to help him. Terrible experience

Évaluation :

3

U can wait in line for 10-15 min with only 1 person in friont of you and no one goes to another register to help line move. Slow here.

Évaluation :

3

Very nice & friendly, but 1 person can't handle all those customers. 1st trip I couldn't do anything because the computers were down. 2nd trip it took an hour to get me my storage unit paperwork done.

Évaluation :

5

Awesome work

Évaluation :

2

Waiting in line for anything is an hour ordeal. Very very unorganized. It took 5 months of me giving them my information to get autopay to actually work simply because nobody knew how to do it correct

Évaluation :

4

They confused our unit numbers and it took several phone calls to correct the issue.. there was not communication between the various people we talked to and each time we had to explain their mistake.

Évaluation :

4

Thank you to the West Allis, Wisconsin management & staff for your help, kindness & respect.

Évaluation :

5

I am actually the son of the renter. She passed away recently and everyone at this location was sympathetic and helpful. I would recommend this location to anyone looking for storage.

Évaluation :

5

We had such an incredible experience with this U haul location! Everyone we worked with was understanding, cooperative, proactive, knowledgeable...etc. etc.! THANK YOU!

Évaluation :

5

The staff was always friendly, kind, patient, and helpful.

Évaluation :

2

Absolutely hated the manager who said she'd deny my reservation if I didn't give a 2nd phone #. I don't have a 2nd phone #!! Nobody uses land lines anymore!! Cell phone is glued to my hip & is enough!

Évaluation :

4

The staff were very helpful.

Évaluation :

4

Thank you UHaul for helping make a challenging move from California to Wisconsin a little bit easier.

Évaluation :

5

Friendly professional service very relaxing.

Évaluation :

4

I rented the storage unit mid July but didn't actually move things in until 8/13. I had to get someone to remove the temporary lock from the door. Then I found out that my agreement was cancelled.

Évaluation :

5

Great uhaul experience.

Évaluation :

5

Quick efficient, friendly,

Évaluation :

4

none

Évaluation :

5

Very professional staff

Évaluation :

1

The storage facility was clean and well-maintained, but I wouldn't recommend this location solely based on the customer service. The men who helped me were nice, but their manager was rude.

Évaluation :

5

Staff work well together I'm totally grateful for the employees help getting me and my family situated the grace of God blessings is on this place forever grateful eddy and nicole Rogers.

Évaluation :

5

Everything went well thanks for the help and the storage worked out well.

Évaluation :

4

Everything worked out fine. Storage unit was easy to get to. Sometimes the driveways and parking lot were quite full and hard to navigate but that was because those were busier times