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Thea SchulerCustomer Reviews for U-Haul Moving & Storage of West Allis
Testimonials From Recent Customers
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I rented a trailer for Saturday morning through Saturday afternoon. I turned in the trailer Saturday afternoon, but received a call on Monday asking if I was going to return the trailer.
SCOTT GERLOSKIThey do not show you where the truck is like the locations I have previously used. You have to walk around the lot and look for the truck with that serial number. I wish I knew that ahead of time because it took a long time to find my truck, and the movers beat me to my apartment due to that so I had to pay them for that time. You should let people know ahead of time to allow extra time to walk around and find the truck.
Tammy NisbetNot a thing
Mark WarichakGood pricing and great service.
Thomas BagnallI Don't have anything to tell you. Everything was great!
Penny EibenholzlAlways exceptional service. They are friendly, quick and accommodating!
Rachel QuesadaHave equipment free of snow, clean the windows inside and out, have gas tank atleast half full, not at one eighth of a tank.
Lee KrecklowI got double charged
Rochelle CalderonAll good
THOMAS CROSBY | Expérience généraleHave a friend who may be moving from South Texas to Kansas City this summer and I told her how wonderful your services were for me and she was impressed and said she also will look into using your company to help her.
Diane Patrick | Premières impressionsVery pleasant experience
MARKO GEROVAC SRGreat staff and service every time. Thank you
jonathan kollerExcelente atención
Rocio Leyva | Premières impressionsI was surprised that an employee didn’t jointly inspect the vehicle and show how it operated as to lights brakes etc
Rick Wyrwas1) The trailer had not been swept out. 2) despite bringing back during hours, the person who checked me in said they would do it electronically and send an email receipt. They did not and I had to waste time getting Uhaul to send me a receipt due to his incompetence. I was warned not to return it over night because of employee's not checking on trailers in the morning. So I made sure to return during open hours and it still happened. Maybe just a one off, maybe not. A sign of the times....
Ted WilinskiThe employee that helped us was very helpful and friendly!
Allies manufacturingMy experience was perfect. Nice and smooth.
Jesus HernandezThe guy that help hook up found right tail light hanging by the wires, he pushed it back in and said good to go, I told him it needs tape or new rivets, he said nope good to go. About a hour from there taillight was hanging from one wire, called them up and requested road service, I denied as who knows how long that will take, wish I had my tools with!!
RONALD BUTLERWe were very pleased with this location. The U-Haul return process was very easy and fast. The location was easy to get to.
Phyllis WorthGreat service and very helpful and knowledgeable.
Alfonso ColorezI could not get the gas cap open for the life of me. It was soooo tight. I had to return tonite because my daughter went in to labor and I needed to care for grandchild. So I left a note in the cab on the seat
Margaret McDonaldAwesome experience. U Box arrived early and delivered earlier than scheduled which is what we were hoping for. Delivery driver was so nice. We didn't have much in it and it took less than 5-10 minutes to unload she waited and was so nice and took the box right away. Will highly recommend to others and will use again ourselves. Thank you for such quality service
Kimberly KuljuCan u please change the staff member ledy I don’t know that name but to much attitude and very very rud behavior with me no menners I coming in store and I wait 5 minutes but that lady no response me nothing to Hii hello just to much attitude very poor customer service
Piyushkumar PatelAlways treated well at this location. I'm convinced this is the best run U-Haul location in town.
Erran BennettKeep doing what you’re doing! Thank you!
brad williamsVery friendly staff clean vehicles
Gino PalazziniIt was a very favorable experience. No matter how busy they always appear, they are super polite and professional. It was very appreciated!
Randy YoungRented a closed trailer paid at location and now my card is being triple charged because the worker didn’t check in that day and the worker that looked at the trailers later said it is what is and nothing that could be done very rude n lazy workers
AMBER BUCKLEYFast service and friendly staff
Catherine CaseyI need to know why I was charged almost twice the price when I returned the truck the same day. 5 hours later!!
Dustin AndressIt was busy had to wait inline. Only one cashier on a Saturday.
Tammy BeasterThe service was good, and friendly
Catherine CaseyYour pos system appeared to nor be working properly. Also the qr code for returning the vehicle was difficult to get to work right.
Donece ThomasStaff was very friendly and helpful.
Deborah BooneArchie was great.
Peter WalkerEverything was a mess. They did not have anything available when we came to pick up. Had to call and change everything which took an hour. They couldn't get us all of the things we rented so everything got changed. Dropping it off was also a long an tedious hassle.
Kali PalenEveryone that I encountered at the u haul business was extremely helpful and made us feel at ease when we needed help. Great group, will definitely use them again
Mark Holewinski | Expérience généraleThe customer service person was a little unresponsive and robotic when speaking to me. It took a little bit for me to fully understand the procedures when renting a pickup truck. The process was relatively quick and check-in, although I needed to wait, was easy.
Michael ReindersTRAIN YOUR CASHIERS BETTER. A GIRL WITH DARK BROWN HAIR WAS SOOOO RUDE WHEN I CAME IN AND ASKed for HELP WITH THE LETTER LOCK AND SHE RAISED HER VOICE AT ME AND SAID "SORRY WHAT". BECAUSE I SPEAK LOW. The other associate with blonde hair helped me, when I told her she was being rude she just laughed and said "geeze".
Jazmine NievesA GOOD EXPERIENCE FOR US
Robert LemanczykEverything went very well. Employees were helpful and courteous.
dale harmeyerGive my money back 😤
Roland GuerraNothing I can think of.
Gary WoodwardHave another other locations staffed in the mornings that give closer options.
Scott Zarembathe initial truck I was assigned was buried under snow and frozen solid. When I called support since I was after hours I was given a smaller truck than I had initially asked for, and had to clean snow off of it myself which took me over 30 minutes. Worst experience with uhaul I have ever had. I was given $20 back for the equipment fee when I paid over $80 for the uhaul. What a slap in the face, and I never got an apology.
Madison EkstromThere were 2 mattresses in the back of the truck when I picked it up.
Stephen PanasEveryone we came across at this store was polite, respectful, as important very competent and helpful.
rafael L fernandezCustomer service is great,equipment well maintained, and the location was convenient. Thanks for the great service.
Lawrence LuceroAt first, I was not happy with my move out experience. I was sent an email saying that I owed money after visiting a staff member in the office, making them aware of my move out date prior to my next billing cycle yet I still got a bill for the next month. I then sent an email to them to respond. They did with satisfaction.
Cydney Ora | Expérience généraleThe only complaint I would have it be the prices are a little high
Tim Laesch | Expérience généraleI like everything that was provided for me
Marcia Dalling | Premières impressionsThank you for the safe, convenient storage.
Jim Johnston | Expérience généraleAll was everything that I needed!
Sonya Whittley | Premières impressionsElise was very helpful. From start to finish she was professional and answered all of my questions.
BRIA VIRGIL | Premières impressionsHelp made my stressful situation an easygoing experience great people make the job of moving easier
Mark Holewinski | Premières impressionsVery easy process, everything went smoothly. Will definitely use again if needed.
Kevin Crocker | Online Move InI always check with uhaul first
KENNETH LAMPING | Premières impressionsInitially, the woman on the phone was great and explained finishing the process on the app. The app experience was horrible. Maybe I'm older or not as tech savvy but I was nearly ready to cancel the entire process. It took my 1,5 hours to complete the registration and payment process. Once we got to the unit everything was fine. Uhaul, this app is a disappointment. I should have been able to finish the process with the first lady ON THE PHONE.
Shayna Stewart-Funk | Online Move InThe Manager is beyond Amazing and very professional and the employees are all very professional and helpful! It's nice to run into an approachable team like the one they have. You guys are all amazing!
Danielle Sancinati | Expérience généraleI received the most courteous service. The employees worked well together. Many times I've experienced where ONÈ employee needs assistance but another isn't will to help. What I experienced was harmony. I believe a business will prosper if the environment internally runs smooth. Customers pick up on the disconnect and may not be as enthusiastic about recommending this Uhaul establishment. I would recommend it highly and would continue using the service as needed. Thank you Uhaul Employees , 924 S 108th St. Sincerely, Cassandra Reeves
Cassandra Reeves | Premières impressionsI called and made a reservation for a 10x15x8 with a garage door to store palleted items with a pallet Jack. I confirmed this a week ahead of time and when I checked in there was only a unit with a regular door. It made me change plans after I already had the load on a truck to move in, there were no more units that size available, so I went to another storage company. That company only 0,3 miles away had bigger units, and cheaper storage. Thanks to terrible customer reps I ended up getting a better deal because I was originally going to rent 2 units from Uhaul. However I will say the woman working the business that day was very apologetic and it was not her who made the mistake. Thanks for helping me save money
MARCELLUS DAWSON | Premières impressionsFast and friendly custimer service
MELISSA KRAUTKRAMER | Premières impressionsQuick access to the facility and the cleanliness of the whole area were appreciated. The staff are very friendly and informative. West Allis U-Haul has been my go-to provider of trailers, car dollies and now storage for many years. I'll be back!
GRANT HAGEN | Expérience généraleI was disappointed at the amount that they charged me due to the fact that I returned it without taking the photograph of the gauge, with returning the truck due to the fact that they didn't tell me I needed to take a picture of this or whatever and so when I returned it ahead of schedule, I was still charge for the 24 hours plus some! so with that being said, I was not too happy. The gas wasn't a problem. Because, the gas was the same amount that was use.
SUSIE ORTIZ | Premières impressionsGracias por tener jente que habla Español
Israel Ochoa Jaimes | Expérience généraleAwesome staff.....thanks to all of you! HAPPY HOLIDAYS TO ALL
Shari Seidl | Expérience généraleExcellent service à la clientèle
Florence Baker | Expérience généraleExcellent customer service at this facility. Always clean and well kept. Very easy to move in and out. I highly recommend this Uhaul storage facility.
PETER MILEWSKI | Expérience généraleStaff was not always very helpful..seemed under trained. They were nice though. I also do not like rhat that I have to call a call center to get info at an on site facility . Especially when the staff has no idea what sizes units are available and what cost is? Seems counter productive to me.
DAVID JANSSEN | Expérience généraleWould have liked the option to an extended day by day rental for out going customers. Extenuating circumstances may require a day or two past the agreement date. I had my locker for 3 years and would have appreciated the courtesy.
madonna rasper | Expérience généraleI was told that I had access 24hr to enter but once I enter into the office I was told it was only open till 10pm.
Dael Velazquez | Premières impressionsElsie Lopez is very friendly, courteous and professional manager.
JAIME NGUYEN | Expérience généraleTy
Michael Ralph | Expérience généraleUnit I reserved wasn't available. Didn't find that out until I arrived. Had to pay a lot more for the next size up. Irritated. Staff was friendly and apologetic. Je
Dianne Milek | Premières impressionsService was well place is great i look forward again when need to store back at UHaul .
George Mercado | Expérience généraleSpent over 45 mins trying to get one and Ended up canceling the unit, way to many problems, staff that doesn't know what they are doing. Worst experience I've ever had with uhaul
Thomas Furru | Premières impressionsOutstanding customer service by the Manager and staff. I cant remember the Managers name but she was amazing!!
TRIPP MULLENAX | Expérience généraleEasy access and friendly staff. Thank you
Jim Johnston | Online Move InGood costumer servís
Yazmarie Mendoza | Premières impressionsI had a direct move from Kentucky and was supposed to get a free month of storage. My reservation I had at another uhaul location was not available because they over booked. After driving 8 hours and being rebooked across town I was told they weren't going to honor it. After multiple phone calls with uhaul and the facility from which I was hung up on and talked to rudely I still haven't gotten a refund
STEVEN CRAIG | Expérience généraleKept charging late fees when I had my debit card on file. I had to go there several times to get it corrected and never was. So I moved my items out.
VICTORIA HOWARD | Expérience généraleReservation was easy to do online and was a clean unit and they supplied the lock too didn't need to buy one. Friendly staff and service. The security is good too.
Catherine Casey | Premières impressionsI'm a contractor and 24 hour access is great for me
ROBERT DAVENPORT | Premières impressionsI know you're into business to keep storage and keep people paying but you might want to rethink that and have numbers available of groups or businesses that could help you clean out your storage area.
MICHEAL CIRA | Expérience généraleThanks again!!
Roy Sadler | Expérience généraleGreat service! I'd definitely use them again.
BRENNAN STOKES | Premières impressionsUhaul has been vary helpfull and tolerant of me moving stuff in and out over the past 8 years
STEVEN CONNERS | Expérience généraleLisa was great to work with, any questions I had she answered. She made the process very easy and smooth. If I ever need a truck or storage again I will surely come back
CHRISTOPHER SANTIAGO | Expérience généraleLong wait to speak to someone over phone.
Rita Arms | Expérience généraleReserved a 1-way trailer to convey storage contents to St.Paul. After I paid, & with no call, U-Haul CANCELLED my reservation; & informed me that the trailer I reserved the week before was their LAST for 1-way use. U-Haul staff then informed me that I had NO RECOURSE. Only offera "local trailer"- I'd have to drive back fr St.Paul- I acquiesced-desperate. Storage was fine-but the rest is unacceptable.
PETER PARTHUM | Expérience généraleAfter completing our move with the U-Haul truck we were advised that we could store the items at U-Haul for one month at no charge. This was extremely convenient as we were not able to move into the new home until mid July.
WILLIAM RADTKE | Premières impressionsI'm really annoyed that U-Haul's policy is even if you have a reservation, storage units are first come, first serve. I had a reservation for a unit that I placed a few weeks ago and when I arrived I was told that it was given away. I then had to pay quite a bit more for a larger unit because it was the only unit available. The customer service was good and the unit was good, low stars are due to cooperate's new policy.
Athena Cohen | Premières impressionsNot a well run Uhaul. Several issues with setting up the storage unit and then after we moved out we got a letter stating our rent was overdue. Then I could not reach anyone to straighten it out online or over the phone. Had to go back in and wait 20 minutes to speak to a manager. Finally got it straightened out. Stressful.
Robert Birmingham | Expérience généraleThe 24hr access to the storage units is very convenient and helpful to have with uhaul. Should have that going all the time.
JASON MAJCHRZAK | Premières impressionsTruly never had such a horrible experience. Truck was to be picked up at 11 am. Got there. No truck they say. I ask why. no answer. Asked about other trucks parked. Said waiting on other customers. so we tried to get another truck but they wouldn't comply. I had a reservation for my truck at 11 am. Well finally 1pm Finally got a truck. Played phone tag with the u-haul place. at one point they cancelled my reservation. While I'm still waiting for a truck. I have never been so frustrated in all my life. I have people helping me move and all they had to do was wait? The man at west allis u-haul was nasty. I will never recommend u-haul again.
LORI RAY | Premières impressionsMy storage unit got messed up twice! They said system errors. Then, I had a very poor experience with renting a uhaul. I didn't receive any indication that I needed to be there within 15mins of my pick up time. I was stuck with a uhaul that was 6' shorter and caused me to make 2 trips to move! Which equated for more mileage! They never reimbursed me for that extra mileage! That same day, I went in to pick up the uhaul, I was upset about the cancelation. I know I wasn't disrespectful to the lady, however, her husband, the GM Jose, embarrassed me in front of a line of people by yelling at me and threatening me!! I would hope this company would know having a husband and wife work together at a location can cause this exact issue to happen when things don't go exactly right. This location has made several mistakes and never once took ownership of there mishandling of my storage unit and rental issue. They just blamed the system. When you are a GM of a location, you need to conduct yourself that way! Jose definitely failed at that and caused a scene for no reason! He is a poor example of a leader. No leader should have an outburst like he did!! Very unprofessional!!
Jason Torres | Expérience généraleDeAndre and Tyler we're extremely helpful
ISAIAH MCAFEE | Expérience généraleThe staff were vary helpful in meeting my storage needs.
STEVEN CONNERS | Premières impressionsMove in was a breeze and everything was handled very quickly and efficiently.
Jacqueline Vanselow | Premières impressionsThe employees at the location of the storage facility were helpful but I had to take a day off of work to drive there in person because no one ever picked up the phone at the location. Every time I called I was rerouted to an offsite customer service rep that would state they couldn't help me because they didn't have access to the accounts at a different location. Tried chatting online and was also told that only a rep at the exact location could help. Leaving messages didn't help either. I would get a voicemail with the general number to call back and no one would pick up again. Tried calling corporate and would sit on hold for 30-40 minutes at a time and then have the same experience. While the face to face employees were helpful, the experience I had moving was horrible with this company. I had to go between 3 locations to get a truck and storage facility and then the size that I ordered wasn't available even though I had paid for it online with a credit card already. Miscommunication from the company only created more issues with trying to relocate out of the area. I have driven over 200 miles extra to deal with issues from moving and using the storage facility. Horrible experience.
Rachel Dix | Expérience généralegave me wrong unit to start with made me move every thing out of unit and made me move it all back in diferene unit on 100 degree day charged me for 30 boxes when i had 10 wont refune money i will never go back there
BRIAN F STOLL | Expérience généraleGood people at this location, would recommend
RICHARD BAKER | Expérience généraleMy experience was fine with the staff working at the time but I was highly frustrated with the fact thtmat the 10 by 15 I had reserved had been rented to someone else. I needed this size and was not permitted to go bigger in size even though this was not my fault. Smaller didnt really work for what i needed.
rebecca lewis | Premières impressionsPick up was a nightmare. Only one desk clerk and line was out the door. Should be a way to facilitate picking up if you have a reservation. I get the covid angle but standing in line for over an hour is BS. Why register a pickup time if it's not honored?
Thomas Wittig | Premières impressionsI rented a unit online that would be large enough for the contents of a one-bedroom apartment. When I got to the facility, I was told I'd need take a cart back-and-forth to fill the unit, which I'd never had happen before. I ended up having to rent a different kind of unit I could drive up to. I reiterated that I had furniture and boxes from a one-bedroom apartment. When I got to the unit, it was only big enough for a few boxes. I had to go back to the office to get a unit that was the size I requested.
Abigail Phillips | Premières impressionsThe staff was helpful! They let me view two different sized units to help better my decision. Merci!
Andrew Kirckof | Premières impressionsNo comment
Terry Rivers | Expérience généraleI feel that the prices are very high. The facility hours could be an extra hour. There is never enough staff always have to wait. I ran late four important reason and when I got to the facility I wanted to make sure that I could check out before the staff left. I think they should have oh way that they can access the key and let you be able to still use it since technically it is my last day until at least 10 or 11 because technically it still is my day instead I was locked out from being able to leave and the gentleman inside the desk was not helpful to my friend who went to tell him to let us out. Luckily there was a another employee that was outside other facility that was able to access and help us leave but we still had a couple big things to pick up and we had to leave it outside of the gate because of not being able to still have access. I don't think staff should have to be there to make sure that the unit is clean if I'm paying . They should be able to clean it out the next day that should be their job. We also rented a truck at one point and it is really misleading when they say $19 and some cents for a truck but by the time you include the miles and the hassle of bringing back the truck it was not a quick drop off there is a procedure and very time-consuming I feel that it is very expensive. I guess in a time of need and no one else has a truck a person has to be convinced that this was going to be an expensive rental and realize that they have to close their eyes about the expense of the truck. This is my opinion.
giuseppina carini | Expérience généraleYour price got to high. For a small sheid.
Vicki Flechner | Expérience généraleI will never come back to this Uhaul
Donnell Thomas | Expérience généraleCustomer service is horrible, long wait time, not knowledgeable about UHaul services and don't care of customers needs at all...I had to look for a customer service person twice while I went to make payment and to rent a truck. They pretend not to see the customer. Foul language with each other used. Horrible service!
Crisella Valdez | Expérience généraleVery good experience. Staff need clear communication of the way things work
sandra washington | Premières impressionsBien
David Balistriere | Online Move Ineasy to arrange and easy access.
Sonja Twaroski | Expérience généraleDidn't care for the messages every hour telling me when the truck had to be back.
DAVID HOETTELS | Expérience généraleDid not realize that I was not able to get credit for the 3 weeks unused storage fee. Especially since it will rented out and paid for again during that time.
sheri basta | Expérience généraleFast & easy. No hassle
Timothy Baranzyk | Premières impressionsExcellent service as always! I use Uhaul for all my moving and storage needs
Brent Falkner | Expérience généraleStaff was always pleasant and very helpful
Shania goodman-johnson | Expérience généraleGreat service. They just need more people working up front and not have the people who don't work up front standing there playing around. It's confusing and frustrating.
KIERA PATERSON | Expérience généraleCashier didn't know what he was doing. I asked him questions he said he didn't know or he forgot. The guys in the back did nothing to help him. Terrible experience
KIERA PATERSON | Premières impressionsU can wait in line for 10-15 min with only 1 person in friont of you and no one goes to another register to help line move. Slow here.
tim last | Expérience généraleVery nice & friendly, but 1 person can't handle all those customers. 1st trip I couldn't do anything because the computers were down. 2nd trip it took an hour to get me my storage unit paperwork done.
Mark Dallmann | Premières impressionsAwesome work
Gregory Kuss | Premières impressionsWaiting in line for anything is an hour ordeal. Very very unorganized. It took 5 months of me giving them my information to get autopay to actually work simply because nobody knew how to do it correct
Jodi Villarreal | Expérience généraleThey confused our unit numbers and it took several phone calls to correct the issue.. there was not communication between the various people we talked to and each time we had to explain their mistake.
KIMBERLY LIGHT | Expérience généraleThank you to the West Allis, Wisconsin management & staff for your help, kindness & respect.
KATHLEEN ELTAYEB | Expérience généraleI am actually the son of the renter. She passed away recently and everyone at this location was sympathetic and helpful. I would recommend this location to anyone looking for storage.
GERMAINE BOMCHILL | Expérience généraleWe had such an incredible experience with this U haul location! Everyone we worked with was understanding, cooperative, proactive, knowledgeable...etc. etc.! THANK YOU!
Brian Janicki | Premières impressionsThe staff was always friendly, kind, patient, and helpful.
LINDA NICKEL | Expérience généraleAbsolutely hated the manager who said she'd deny my reservation if I didn't give a 2nd phone #. I don't have a 2nd phone #!! Nobody uses land lines anymore!! Cell phone is glued to my hip & is enough!
Kristen Carl | Expérience généraleThe staff were very helpful.
John Bengel | Expérience généraleThank you UHaul for helping make a challenging move from California to Wisconsin a little bit easier.
mathew ledin | Expérience généraleFriendly professional service very relaxing.
Mark Mayer | RéservationI rented the storage unit mid July but didn't actually move things in until 8/13. I had to get someone to remove the temporary lock from the door. Then I found out that my agreement was cancelled.
David Anderson | Expérience généraleGreat uhaul experience.
Lynda Rickun | Expérience généraleQuick efficient, friendly,
Lisli Bergeson | Réservationnone
Harold Grieshaber | Expérience généraleVery professional staff
James Ahlschlager | Expérience généraleThe storage facility was clean and well-maintained, but I wouldn't recommend this location solely based on the customer service. The men who helped me were nice, but their manager was rude.
Adriana Vazquez | Expérience généraleStaff work well together I'm totally grateful for the employees help getting me and my family situated the grace of God blessings is on this place forever grateful eddy and nicole Rogers.
Edward Rogers | Expérience généraleEverything went well thanks for the help and the storage worked out well.
melissa beaster | Expérience généraleEverything worked out fine. Storage unit was easy to get to. Sometimes the driveways and parking lot were quite full and hard to navigate but that was because those were busier times
alan isola | Expérience généraleEveryone at this location was so helpful. It was easy to move in and move out when I no longer needed to store my items. Merci.
brian teclaw | Expérience générale