Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The mobile app wasn't working properly. But the staff did the whole process seamlessly. Kudos to them!
Zachary Frank
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Rudat
Évaluation :
4
Le client n'a pas laissé de commentaire.
Patrick Mehrens
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathy Engen
Évaluation :
5
Keep being awesome.
zak katsilas
Évaluation :
5
Nothing! Everything was great and the customer service person was stellar 7 stars!!
Zane Bunch
Évaluation :
4
Overall I had a good experience, staff was professional and the installation went smooth. Would definitely use the crew here, just make sure you have a email confirming your installation.
Mike Nelson
Évaluation :
4
Le client n'a pas laissé de commentaire.
Leonard Malin
Évaluation :
5
Personnel amical
Anthony Iyodo
Évaluation :
5
I know my one comment won't change anything, but that trailer is wildly heavy. It took almost a full tank of fuel to go 150 miles unfortunately I need the trailer, but it's definitely motivated me to just buy the thing I need a few times a year.
Donny Gates
Évaluation :
4
Le client n'a pas laissé de commentaire.
jason sherrard
Évaluation :
5
Le client n'a pas laissé de commentaire.
LARRY WURZ
Évaluation :
4
Wish there was a way to warm up the vehicles in advance of a scheduled rental pick up. The last two times I have rented, I have had to wait to warm up the vehicle to defrost ice and snow just to leave the parking lot.
Rob Reed
Évaluation :
5
The one thing I would say is that the outside trailer some of our stuff was in had condensation that then froze. When we opened it there was ice on everything. The inside unit was perfect. I would definitely use inside storage again.
THEODORE WILSON
|
Expérience générale
Évaluation :
4
Staff were friendly and the installation was done quickly.
Terrance West
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joan Crouch
Évaluation :
3
I was told the gas was full upon departure and that I needed to bring the van back full. I drove 17 miles; stopped pumping gas at 5 gallons which I know I couldnt have used. the man at return did refund me $10
amanda brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott Ng
Évaluation :
5
Easy Process!
Greg Clark
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cade Barthuly
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chad Martin
Évaluation :
5
Great customer service, very friendly and efficient-! Fortement recommandé!
Kimberly Brown
Évaluation :
5
Great service, always very helpful
Adrienne Twobulls
Évaluation :
5
Le client n'a pas laissé de commentaire.
RANDY ALLIES
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua Medvidofsky
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kenneth Cheek
Évaluation :
5
I don't remember the name of the guy that helped me out today, but he was super friendly and helpful. 10/10 will go back if I need a trailer again
Donny Gates
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leila Johnson
Évaluation :
4
Have trucks that aren't deafening when on the highway. Couldn't listen to the radio as the truck noise overwhelmed everything. Also the check engine light came on when arriving at the destination.
Douglas Kinne
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dennis Sulser
Évaluation :
5
Awesome! Helped us right away and was helpful with our situation we had going on.
Jessica Suzik
Évaluation :
4
Le client n'a pas laissé de commentaire.
Chad Martin
Évaluation :
5
Nothing to add
Jason Sorenson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ethel Widgeon
Évaluation :
1
I've never had a problem before. This time ,however, the truck was not safe.
Randy Culbreath Jr
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darin Marker
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard James
Évaluation :
1
The truck was in need of service, brakes appeared very weak, smell of oil burning, etc.
Ed Williams
Évaluation :
4
Le client n'a pas laissé de commentaire.
EUGENE BROOKHART
Évaluation :
5
FM radio in truck
Wayne Roadifer
Évaluation :
4
Le client n'a pas laissé de commentaire.
gary robinson
Évaluation :
5
Angie was a absolutely amazing to work with!
Justin Fuller
Évaluation :
5
Le client n'a pas laissé de commentaire.
luis porras
Évaluation :
4
Le client n'a pas laissé de commentaire.
Chad Martin
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUDY NIEDERHAUSER
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tiffany Kinder
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carrol Hardy
Évaluation :
3
No comment
Russell Duve
Évaluation :
5
S.O.
Joe Maynard
Évaluation :
5
Le client n'a pas laissé de commentaire.
George Honstain
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason Scott
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Beatty
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tyler Wiguam
Évaluation :
5
I've rented three trucks in the last month and every time it's been easy. The person behind the counter has been great all three times I've had different people, but all have been nice and courtesy. They take the time and explain things, 5-Star!!
Ken Callahan
Évaluation :
5
If General Manager Kaylee Hoehm is still in charge, there isn't much more to be done to assure the next customer is well served.
Lori Walters
Évaluation :
5
Le client n'a pas laissé de commentaire.
Connor Herman
Évaluation :
4
The driver brought 2 of the 3 boxes I reserved and said she would be back on Tuesday to pick them up and bring the 3rd box. She then gave her contact info to someone that was helping me - not me the person that rented them. I didn't need the 3rd box, so called the office to let them know - however; I was still expecting her to pick up the 2 boxes on Tuesday. She didn't! She didn't communicate with me at all and I had no way to communicate with her since she didn't give ME her contact info. The person helping me finally reached her and she said she would be there that night (Tuesday). However; at 10 PM that night she sent a message to him stating it would be Wednesday morning by 10. She seemed very disorganized.... I DID get my stuff delivered and it was in good shape, nothing broken and on time. For that I am thankful. All in all, I WOULD recommend doing this. It makes moving much easier, however make sure you give yourself an extra day and get contact info for everyone involved.
Kelli Skaggs
Évaluation :
1
After I was told to refuel it back to where the gauge was when I got, which I did AND provided the receipt for the gasoline. I was charged an additional $113 for 21 gallons of gas that I did NOT use. I drove 9 miles total when I had returned it!!!!
dee roll
Évaluation :
3
Have my boxes all arrive on the day that they should of been there and not take 4 days to get all 4 of my boxes that I ordered
ARTHUR FLOYD WARNER
Évaluation :
5
the lady running the place was very professional, knowledgeable, and took care of me fast. She took time to explain all the details, she is an asset to your company!!
Ken Callahan
Évaluation :
5
Angie was awesome! Very accommodating and friendly...
Kim RAPKOCH
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela Matranga
Évaluation :
5
Angie was very friendly and efficient.
Dillon Hilmes
Évaluation :
4
It would be nice to have more staff, however for profitability your model is fine. I don't remember reading anything about arriving 30 minutes early to pick up the equipment, but it would have been easier to plan with an expected wait time at pick up and drop off locations. Otherwise the staff at both locations was very helpful and accommodating. I hope they are compensated well, because good help really is getting harder and harder to find!
Zane Bunch
Évaluation :
4
Le client n'a pas laissé de commentaire.
Chad Martin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vaugh Kempf
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen A Day
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawn Mclaughlin
Évaluation :
5
The web based reservation process was not smooth. I was disconnected multiple times and there were additional pages that weren't expected even though I was a repeat customer. As I tried to work through the problems with the system, three other people came into the office and picked up their vehicle. It took 45 minutes standing in the office. In the end it still didn't work and I received a phone call to re-enter my charging information. Not good.
Steve Hinrichs
Évaluation :
4
Dude was very kind & enjoyable too talk to.
Lisa Martin
Évaluation :
5
I will only use this location in billings. They always have what I need and are friendly and helpful, unlike the the 15th st location.
Robyn Lowery
Évaluation :
5
Le client n'a pas laissé de commentaire.
KRISTI CONROY
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bethany Fuchs
Évaluation :
5
Everybody is so professional, kind, and efficient. Great experience no stress we always use them.
Cheryl Kallem
Évaluation :
5
Friendly staff, easy pick up and drop off
Cathryn Goettel
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katie Rinaldi
Évaluation :
5
Fast service
Stanley Meigs
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jenee Paluso
Évaluation :
5
Did not receive an appliance dolly that I paid for.
Mikayla Westerbeck
Évaluation :
4
Le client n'a pas laissé de commentaire.
Becky Vandyke
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jaxon Bradley
Évaluation :
5
Le client n'a pas laissé de commentaire.
George Lanske
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Rodriguez
Évaluation :
5
Vehicle had NO AC
Jackie Gonzales
Évaluation :
5
Excellent customer service. Very helpful.
Katherine Nelson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jarl Sjovold
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Tininenko
Évaluation :
5
Too easy to drop off the truck and trailer
Philip Wold
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chad Martin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ian Shaw
Évaluation :
3
Better waiting times and work windows. I had to wait for my car at the Uhaul building - dropped it off at 12:30p and it wasn't worked on until 2:30p - all the while, I am sitting in the building.
Ashley Wilcox
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily Sherburn
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mike Vogel
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alicia McKittrick
Évaluation :
5
Staff was friendly and courteous
Lance Clickner
Évaluation :
5
It was wonderful to be able to drop it off after unloading late at night. The directions on what to do was very clear. The location was perfect. Varney
Sandy Varney
Évaluation :
3
Le client n'a pas laissé de commentaire.
Matt Onik
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Jewell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karmen Mollerstrom
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebekah Zent
Évaluation :
5
Le client n'a pas laissé de commentaire.
THEODORE WILSON
|
Premières impressions
Évaluation :
5
Great staff! Friendly and helpful.
Jack Burrows
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARLA BRANT
|
Expérience générale
Évaluation :
5
Dillon absolutely deserves not only a raise but a humanitarian award!!!! He's an asset to your company to be recognized! And he better be! Austin is another asset to your company and should be recognized as well.... I won't go anywhere else as long as they are running the show!! Thank you!
Penny Michael
|
Premières impressions
Évaluation :
5
Clean, warm & secure! Staff at U-Haul saved our bacon at the last minute when we needed climate control storage. Excellent customer service and great facility. Merci.
Andrew Stearns
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARLA BRANT
|
Premières impressions
Évaluation :
5
Zach and team were fabulous!!
Kim Stearns
Andrew Stearns
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
GLEN MILLER
|
Expérience générale
Évaluation :
5
Jessica and her staff were very nice and helpful.
GLEN MILLER
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
REBECCA NOEL
|
Expérience générale
Évaluation :
5
Wonderful staff . Helpful and friendly
Tiffany Phelps
|
Premières impressions
Évaluation :
5
Avery is a fantastic Manager and I really enjoy working with her and her well picked staff. They are the best U-Haul facility that I have ever used.
Arthur Maynard
|
Expérience générale
Évaluation :
5
Aavry was so helpful, I’ve had experiences with U-Haul that were below average, but I would definitely go back to this location, even if it’s a little farther to go.
Meghan Brence
|
Premières impressions
Évaluation :
5
Staff super friendly, courteous, knowledgeable and professional. They provide great service and the rates are reasonable.
Jack Burrows
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marsha Prince
|
Expérience générale
Évaluation :
5
They were excellent finding a 10+15+10 unit
Kenneth Martin
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LESTER REES
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracy Dill
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LESTER REES
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiffany Shankle
|
Expérience générale
Évaluation :
4
To vet priced but good
cynthia highsmith
|
Expérience générale
Évaluation :
5
Jackson went above and beyond to accommodate my needs and correct computer error of incorrect size on available unit to avoid what I would consider "bait&switch". He used his own resoures to correct "
Marsha Prince
|
Premières impressions
Évaluation :
5
The manager, Jackson, was very personable and professional. He seemed busy (a brisk business), yet moved in a relaxed but efficient manner. He was helpful when meeting little obstacles (hitch fit).
David Peterson
|
Expérience générale
Évaluation :
5
they did a good job for me
john f whigham
|
Expérience générale
Évaluation :
4
The staff was great, but hours were not convenient. May use again if it is something I do not need to get to for long periods of time.
Nick Cladis
|
Expérience générale
Évaluation :
3
The people we're very nice but my Ubox was not delivered on the time it was supposed to be or picked up in a timely manner. Had to call twice each time
joan kirby
|
Expérience générale
Évaluation :
5
Jackson was very friendly and provided excellent customer service. Merci.
Greg Carmichael
|
Expérience générale
Évaluation :
4
Everything was fine and all worked out well
Cynthia Edelman
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.