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RONEY HILLCustomer Reviews for U-Haul Moving & Storage of West Florence
Testimonials From Recent Customers
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I have always used uhaul. Knowing my personal items are in a locked building gives added security. I also appreciate the camera, clean, and friendly staff.
LAURA BOOKER | Premières impressionsVery good customer service practices!
Michele PridgenAlyssa Bennett was very professional and knowledgable and made the rental process seamless
Antoinette FreeThe sales person is very accommodating.
Roberto OngariaDon't remember the lady name but she's in Florence SC at the old Kmart location and she was awesome!!
kristin binesEverything went perfect
Carol JohnsonThe company need to clean their vehicle before renting.
Hayward DavisBien
NILESH PATELExtended time for the trailers renting
Monroe BenjaminStaff cannot see incoming vehicles from office.
William AitkenVery professional and courteous staff. Made the entire rental process easy.
James CottinghamNothing, the staff was quick and prompt.I was in and out with no issues.
burnice douglasAllyson was cheerful knowledgeable and just no matter what had a smile. Even her helper Steve as he learned was fantastic. Buy them both lunch
Carmelo SofiaDana was great. Professional and well informed.
STEVEN TREECE | Expérience généraleThe steering needs alignment
Robert SumpterAlyssa was AMAZING! She went out of her way to color with our son...hitch us up in the rain and overall so kind. Now that's customer service!
William NiedrichInitially I was charged $54,81 but when viewing my credit card I saw an additional charge for $11,77 and I have no ideal what this charge was added for. My contract shows vehicle# DC2862N but I was given the keys for vehicle D26431. Which was returned with the correct gas amount and mileage. I was assured I wouldnt be charged for anything accured on the vehicle that shows on my contract. I would like a call back at 843 453-2398
Miranda MooreBetter customer service
Cael PreuxThere were two dudes randomly sparring each other in the office. I think they were employees but I don't know. Very unprofessional and distracting. Alyssa and Ashley were professional and helpful. I dropped my rental off just after closing hours and Alyssa took the time to check it back in rather than having me put the key in the Dropbox.
Colton CampbellMy experience was superb. Friendly and helpful staff.
John ThompsonAlyssa was such a big help! She went above and beyond to help me and provided helpful pointers.
Ryan CoxThe U-Haul rep was a blessing to work with. She helped break everything down about how the turn-in process works and was able to get me into a storage unit very quickly!
adam goreSignage for equipment returns is contradictory and confusing. Return staff (manager) was extremely polite, courteous and professional. She is highly recommended!
WILLIAM RUDOLPHFrom the initial contact with Alyssa & Ashley to the hitch installation by David this was a professional and outstanding experience. Installing a hitch on an Audi Q5 is not an easy job and the price was right. They all were so kind and courteous to us. It was well worth the 2 hour ride to get there. We highly recommend West Florence U-Haul for any service that they provide. If we could give them 10 stars we would!
Phillip KizunThe service was OK, but the truck was terrible. - drivers door seal was loose and there was extreme noise rushing in fire the entire trip. Couldn't hear the passenger talk with out yelling. Almost impossible to hear the radio. Very nerve-wracking. - truck had over 100k miles and check engine light was on the entire time. At one point it started losing speed even though the peddle was down. I was not informed of a text or email to access a link to inspect the truck. Saw it once I got home. By that time it was too late to submit because I already left the site. When I saw the door seal damaged, I walked back in to tell the clerk. He was gone. I hollard but no one came. I left without notifying anyone. I'll probably use Irby St. Next time.
richard beasleyContinue to provide excellent customer service that I received.
Harvey WilsonI could not use the air or heat because of the disgusting cigarette smell. I was given a trailer that didn't fit what I needed it for. It cost $25 in gas every hour of driving. I had to leave things behind and someone had to follow me back from 2 hours away. So I would say my business with U-Haul was a very negative experience.
Bryant MoffettNothing everything was perfect
yovanne peoplesThe service at this location was great. I however, was not happy about the way I was treated by Uhaul overall. I was not told until the day I was to pickup my rental that the site I reserved it didn't have it. I was in transit from Atlanta to NC already. They told me they didn't have one within 100 miles of the location I was "supposed" to go. I was "lucky" in that they did call me while I was still on the road and figured out that the car trailer was at this location. I ended up pulling the trailer from here to Wilmington NC.
HOWARD SNYDERThe check engine light was on. The Florence location offered to trade it out, so I can't complain about the handling of the situation. I chose not to drive back and do that.
Ervin SwearingenI definitely recommend this facility. The workers are helpful and friendly. I would make only 1 suggestion: when you change a policy, like requiring 2 swipes to get in and then again as you move in and out, post a notice or send an email. I got locked out because i didn't have my swipe card when I went out to get something from my car. Other than that, this facility is the best I have used, and I've used storage units all across the country.
JAMIE KIRBY | Expérience généraleOutstanding customer service
Shirley DavisAlyssa and the staff were great personal to deal with (If I was 10 year younger I would ask her to be my Valintine) do not change a thing Regards W
Wesley MatthewsThe people are very professional and friendly.
Manuel MartinezVery courteous and professional. I was very impressed with the staff, and installation crew at the W. Evans Street location. Less than 1/2 the price quoted by the dealer. Very satisfied with the overall experience.
Bill WilksCustomer service at this location was excellent!! Tall black gentleman with dreads was so amazing! Give him a raise!!!
Kelly FlynnPoor customer service ! Waited over an hour for a cash refund due to the system crashing twice we didn't receive refund until next day MOST DEFINITELY should have been some type of reimbursement due to the service that was received !!!!!!
Roosevelt BlackwellDana was great
Gervonnea MackVery helpful staff and service.
Leo RabonI thank everyone very much
Traite Keith | Expérience généraleI believe the guy that helped name was Trent he was amazing smiled and was very professional and knew his job very well.
Marie Blackmoncant really think of anything
Benjamin SpurlingAlyssa in Florence SC Evans St location was very knowledgeable and great customer service,!!!
Angela KromneWe were charged $25 for a cleaning fee for a smoke smelly van. Told there was mud under the pedals ... really. We use Uhaul an extreme amount of time and we are very disappointed. This is not the first time we encountered a smoke smelly van and many times the van already has dirt on the floors as well as paper in the multiple compartments. We will be looking for another rental company - we rent a truck or van multiple times a month but will search out new rentals due to the lack of customer service. Also you need to train your people on how to read the gas gauge in your new vans because we were told there was 2/9 gas and it only took 23 to top it off - UNHAPPY CUSTOMER
Mel YoungOf course you could lower the price and or offer bigger boxes
Gary LutzService is ALWAYS slow. There is always a line and it always takes forever to get a storage or truck rented. Customers want to be in and out quickly. I've been here several times and its always the same. A line because of slow service.
Ivory MitchellEasy and Hassle free experience.
Vikas RapetiNo improvements needed. Staff was friendly and professional.
leslie keith Josey IIIAlyssa is amazing!!!! She is the main reason I continue to do business with UHaul!!!! Her customer service skills are stellar! She is a quick thinker and always finds a win-win solution. She is great with her staff and customers. She is a rare find and a jewel!
Ayanna Bristow | Premières impressionsVery friendly and helpful staff!
John ThompsonWonderful customer service ladies!
Linda JonasAlyssa was absolutely wonderful and helpful
JEFFREY GEERThe guy helping me was incredibly nice but I could barely understand a thing he was saying. He talked so fast and mumbled almost everything. He just went lightning speed and nothing he said made sense. I have rented from U-Haul before so I just agreed so I could get out of there as he made my experience super awkward
Danny Head JrI have already called customer service. I made a reservation for 4:30pm for a 10' box truck. I went into the location to get the key and a young lady handed me the key. When I went outside to get the truck, there wa
Kerriann BernalCustomer service provided by Terrence was great. Very personable and informative. My experience was very good and would not hesitate to recommend others to this site.
Steve GranthamNo improvements but I would like to say the person that helped me was great!
Quadedra DavisVery good staff at this location.
BERNIE STEWARTW. Evans was so wonderful thanks so mush
Jessica JohnsonWe thank you for all you have done for us and our family god bless you 💖 🙏
Richard CroweI use U-Haul in Florence, SC at the Evans Street location and I have always had good experiences. The representative, Alyssa was very efficient and real nice to deal with.
Dan WalkerRien
Albert HaywardStaff was friendly, helpful, and accommodating. I would use this location again.
Martha ChastainCustomer service was outstanding
norman brownThe only issue I had with the whole experience was the delivery and pick-up of pods. I verified that pods had to be picked up from my Pawleys Island location on Sunday due to my HOA regulations. They weren't picked up until late Monday morning which caused extreme complications with HOA and getting my vehicle in driveway to finish packing for the new owners walk through before closing. I tried calling and no one could give or help me with any answers on Sunday or Monday morning when I called which just compounded the stress. Even on Monday morning I didn't get satisfaction when I called U Haul.
MARGARET WRITTrequested mats not in truck during checkout
Kirby PayneHad 1 bad experience with an employee but overall had an excellent experience! Thank you Uhaul!! I appreciate yall!!
SYLEENA WALDEN | Expérience généraleCustomer service was great.! Alyssa and Terrance was very helpful and extremely nice.! I will be returning soon :)
KALISHA MEALINGBad service and not helpful
Mutaz HassanAlyssa and her team are awesome and helpful. The store is always very busy, so if you need something in there, it might take a minute, but otherwise, it was a great experience and I never worried about my stuff while it was stored there.
Nicole Laird | Expérience généraleRien
Larry bishopStaff was helpful and it was very clean and good lighting
Angela Herron | Expérience généraleI really appreciate Ms Alyssa, she is the absolute best hands down. Excellent customer service, very kind and very humble. Such a sweet person.
Patricia Jackson | Expérience généraleI will definitely use U-Haul services again. Over the years I have always had a good experience with the service and equipment. Whenever something wasn't quite right it w.as promptly made right. Thank you, U-Haul, for what you do!
Trudy burris | Expérience généraleGreat service, fast and easy storage rental
Brian Emmen | Premières impressionsThe only downside to my experience was the Move In help. I had 2 bad experiences and I would not recommend these services to anyone. The 2 teams I choose both were very unprofessional. The over-all experience with Uhal was outstanding...A Big Thank you again to Alyssa and her team for going above and beyond to make sure my move was successful. You guys ROCK!!!
BARBARA HARRIS | Premières impressionsAlyssa was very helpful and professional. I loved the experience and definitely will be tell everyone about how good customer service I have experience.
JANIE PYETT | Expérience généraleVery Satisfied with the customer support and knowledge of the staff.
Delores Walker | Premières impressionsWe used this facility for supplies, trucks, trailers, and storage while on assignments in Alabama, North Carolina, and South Carolina. All this over a 14 month period. Alyssa and her Uhaul Team were our go too for supplies and support as we relocated five times! They consistently took the stress out of moving and storage so we could focus on our work. Can't thank them enough for that! We highly recommend U-Haul Moving & Storage of West Florence to anyone looking for a full service facility.
Joseph Dugan | Expérience généraleYour rates are just to high! Your staff was very helpful and professional. I commend your staff for all they do. They are great!
Faye O'Kelley | Expérience généraleGood experience for 1st time using services.
James Cromartie | Premières impressionsThe door to one of my units broke, and My Husband got hurt. No one would help him and then they wanted to charge me extra for stuff without letting anybody know why. His hospital bill is over $1600.
Luella Hampton | Expérience généraleI made res. on your direct call line. When got to u haul location. Lady knew nothing about res . Had start all over with my info
Robert Hetori | Expérience généraleCounter person had no idea when gave her my reservation. So hadstart all over within Terrible waste time
Robert Hetori | Premières impressionsExcellent service à la clientèle. Will recommend you guys to anyone looking to rent a U-Haul or looking for storage. Thank y'all.
Hogan Buffkin | Expérience généraleStaff was very friendly and helpful, just could have used additional staff members to move line a little faster.
Gloria Goodman | Premières impressionsI was forced to pay late fees twice due to a system error and told that there was nothing that could be done. I have used storage companies in the past, this by far was the worst experience I've ever had. I will never use Uhaul again for anything other than the truck services. And I don't recommend it to anyone.
Lezette Morgan | Expérience généraleThe double doors that separate the halls are very hard to manage especially when going through with large items
Ashley Chandler | Expérience généraleAlyssa was awesome and very helpful
Paul Brooks | Online Move InAlyssa does a fantastic job. Very knowledgeable and professional. Seems to be on top of everything going on. Very customer oriented.
RANDOLPH MAHANES | Expérience généraleAlyssa the manager was fantastic! She has a great attitude and is super helpful.
Richard Hoff | Premières impressionsWay way too expensive!
Jacquelyn Wilson | Expérience généraleThe staff was extremely helpful and friendly. I'm new to the area and the two young ladies at the front desk gave me a lot of recommendations on places to go visit.
Cassandra Fulton | Premières impressionsWhile the staff was friendly, key information was not shared with us about accessing the facility. We were given the steps to open the storage area but the staff member neglected to inform us that the garage door was on a timer. We were there for over 30-minutes trying to figure out how to get the door to close. There was nothing listed anywhere with instructions. We called the 800 number but they were unable to help with the door, however we were given the number for the general manager.The general manager informed us that the door was on a timer. The door being on a timer was critical need to know information that we were not given! Additionally, the restrooms had a bad odor that spread throughout the storage area.
Cassandra Poole | Premières impressionsMoved out 5-20-23
kristy lockhart | Expérience généraleAlyssa has helped me on several occasions and is so knowledgeable, personable and goes above and beyond. She is great at her job.
Jennifer Rans | Expérience généraleAlyssia (spellcheck) was very helpful and friendly!
Diamonique Brunson | Premières impressionsAlyssa, Is a great manager, always helpful and professional. Great place to store my belongings.
Larry Quick | Premières impressionsAlyssa was a great help.
Robert Ferrell | Premières impressionsAlyssa Bennett is a gem. You have a great employee in her. She provides old fashioned customer service and always has a smile.
Tammy Moore | Premières impressionsThe staff members were very helpful and friendly I would go back if need be only thing I didn’t I did not like was the late fee I thought they were too expensive otherwise I love the new uhaul service 😁
Teresa Bacote | Expérience généraleI was unhappy with the downfall of the cleaning info the facilities. Staff and manager is awesome. I believe just a little more housekeeping is needed.
Cynthia Tolson | Expérience généraleFriendly staff and well-maintained facility! They had the cleanest bathrooms I have ever seen.
Kayrn Crowley | Expérience généraleThe staff actually made eye-contact, spoke clearly, and smiled!!!!!!
Bistro Holdings Inc | Premières impressionsAlyssa and the whole team were awesome.
Alan Cranford | Expérience généraleThe staff was wonderful, the facility was clean. My only complaint is when I asked if this months payment would be prorated asnd reimbursed to my account, I was told no. That disappointed me with UHaul and if that is the companies policy, then no I will not recommend that someone stores their belongings here.
TAMMY WULF | Expérience généraleThe manager was exceptionally helpful and quite knowledgeable of the facility.
conleen finklea | Premières impressionsThe facilities were exceptionally clean and secure. The staff were very helpful and I highly recommend this Uhaul storage location!
Roberta Burns | Online Move InI love this storage unit
Asia Gregg | Premières impressionsManagers and staff were very helpful and friendly.
Melissa Holt | Expérience généraleAlyssa went above and beyond to help us get set up in a unit right at closing. She could've just left and gone home and told us to come back the next day but instead she stayed late and made sure we had a unit to put our belongings in. She was so helpful and understanding and her customer service was impeccable. Merci.
Jennifer Sutton | Expérience généraleThanks to Allysa and her staff for always being ready to answer questions with a smile!!!
Judy F. Bywater | Expérience généraleAlyssa was excellent. She understood our needs and concerns and was very patient with us. She was very understanding when we had to suddenly end our lease and she wore a smile the entire time. Because of her, I would definitely use this Uhaul again, if the need were to arise.
Edletha Owens | Expérience généraleEveryone was pleasant and knowledgeable about their business. It was a very good experience and I will not hesitate to use UHaul of West Florence again. Thank you Alyssa and Crystal.
Jean Miles | Expérience généraleDOUBLE CHARGE FOR THE LOCK. WAS TOLD IT WOULD BE REFUNDED WHEN I CALLED SEVERAL DAYS AFTER MOVE IN. BUT IT WASN'T. THE GUY AT CHECK OUT TOLD ME HE COULDN'T DO THE REFUND. AT CHECK OUT, I HAD TO WAIT FOR THE ATTENDANT TO SHOW UP AFTER 15-20 MINUTE WAIT. THE OTHER CUSTOMER WAITING CALLED ANOTHER LOCATION IN TOWN TO SEE IF SOMEONE COULD CHECK TO SEE WHERE SOMEONE WAS AT OUR LOCATION.
PAM MCGEE | Expérience généraleThe storage units could be updated & new flooring is a must. The flooring looks terrible, inside the storage units.
Cael St Preux | Premières impressionsMisleading service
Baretta Scott | Expérience généraleI was charged but not guaranteed refund I will not refer to anyone else even though I was offer a free month it not free if I already been charged for that month
Shermiah Townsend | Expérience généraleI have used storage units all over the country. This was absolutely the best, including on-site amenities, cleanliness and service Head and shoulders above all others.
jamie kirby | Expérience généraleThe manager and staff were extremely helpful and friendly.
Jonathan Baxter | Expérience généraleCrystal is awesome!
Jason Mayne | Premières impressionsThe facility is severely understaffed. No one available to answer the phone. Staff needs training in basic operations. Too much reliance on automated phone system. You need to simplify check out and check in procedures. One person cannot handle the volume of phone calls or the volume of customers for such a large facility. You need at least 2 people on staff at that facility at at times. So what if there are periods of downtime. That's goes with running any business. You must have the staff on hand to handle walk in traffic. I watched potential customers walk out after waiting for a long time and not bing served. One person is not enough to handle such a large facility alone. The staff was doing their best but I would not patronize this facility again. The long waits to be served, the unanswered phone calls, lack of basic knowledge by some members of the added up to a frustrating experience when the manager was not on duty. You need more training about basic operations and at least 2 people on duty at all times.
william pellman | Expérience généraleThank you so very much
Gregory Brown | Premières impressionsThis storage facility was far above in service and helpfulness than any facility I have used in the past. Alyssa Bennett and her crew were tops in friendly hometown service. They did everything right to make my rental a great experience going out of the way many times to help make my move easier. Thanks Alyssa for all your help. I diffinatly am impressed with your professionalism.
Larry Quick | Expérience généraleAlyssa was fabulous!
Natasha Letterman | Premières impressionsAlyssa was very professional and helpful. After a day of being overwhelmed with moving, she was very refreshing to encounter. Even in dealing with customers who were not as friendly or patient she maintained professionalism and was able to correct any situation.
Jimmi Jones | Online Move InAlyssa and Chrystal Went above and beyond to facilitate our special needs, as my wife is disabled. Thanks so much!!
Joseph Dugan | Premières impressionsGreat experience with Alyssa. She was very professional, knowledgeable, and friendly. Made my experience memorable.
PRINCE COLLINS | Expérience généraleI just loved my experience with U-Haul on Evans Street in Florence S.C. Alissa, the store manager was just TERRIFIC. She was so kind and attentive you just could not help but like her. She has great work ethics and serves as a great example to her employees. If every U-Haul has employees as Alissa and her crew, then you have a wonderful organization.
Larry Quick | Premières impressionsAlyssa was extremely helpful and had full of knowledge of exactly what I needed for this move. Great personality, very pleasant and was very patient as I asked my questions. She took the time to show me the size of the truck I will need to haul my belongs as well as the size of unit I would need. Would i recommend this location? Absolutely! Actually, I have already recommended it on my social media while bragging about the outstanding customer service that I received.
Debra Harris | Premières impressionsCrystal Hanna was excellent
Jean Miles | Premières impressionsI would like to commend Alicia at this facility for the outstanding customer service, pleasant attitude and her personal handling of my physical situation. She made sure I had a storage that I didn't have that far to walk to which made a world of difference for me and made me feel special. Cudos Alicia.
cynthia WALLACE | Premières impressionsI used the location @ Evans St. Florence, SC. The staff was extremely helpful. I really enjoyed my experience there.
Denise McCullum | Premières impressionsVery helpful and friendly!
Mozella Douglas | Premières impressionsThank you, Alyssa, for going above and beyond. Very good experience..
Gerald Lisenby | Premières impressionsExcessive rent cost
David Kline | Expérience généraleThe staff are excellent and go above and beyond when taking care of their customers.
Jonathan Baxter | Premières impressionsThe Staff is outstanding!
Michael Bean | Expérience généraleWe rented another unit aside of the first one
theresa patches | Premières impressionsGuy at the front was working so hard. He was super nice
Teresa Pattillo | Expérience généralePricing great and location is convient
Ashley Chandler | Premières impressionsVery good customer service.
Charles Hunter | Premières impressionsNorm and staff do an excellent job. Have used them several times.
MACK CASSIDY | Expérience généraleVery professional nice and knowledgeable personnel very helpful men to anyone
Thomas Flecther | Premières impressionsThese guys are super helpful.
Chris Vasilakis | Premières impressionsThe entire staff is always super friendly and always goes above and beyond what is required. The facility, while not as cool as I would like, is clean and has many more amenities than any other facility I have used in the past. I have used storage businesses all over the country, so that is not a casual statement.
jamie kirby | Premières impressionsVery helpful and friendly.
Melissa Holt | Premières impressions