Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The van did not ride well had a nail in tire,vents were broke. Could never get roadside service to come and fix so I just added air myself. Plus after I turned in van the next day I was charged over two hundred dollars and I do not know why.
adam j
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kim A
Évaluation :
5
A short video tutorials for driving the trucks would be great
dominic m
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victor R
Évaluation :
2
Light weren't working properly but still released to us. We had a long day of trying to not get pulled over because of it. Not fair risk for having to pay for a service
Rafael C
Évaluation :
5
Le service à la clientèle était génial. I had set it up to do the 24/7 app to pick up and drop off. Could not get it to work correctly. Associates assistant took care of it.
Paula T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ethel P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley P
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ralph B
Évaluation :
5
Keep up the Good work 👍
Ramona H
Évaluation :
3
Equipment lighting was non operational. (Tail light out). Tow dolly did not fit my truck I was towing. So I was unable to utilize it.
Cy B
Évaluation :
3
Le client n'a pas laissé de commentaire.
YVONNE C
|
Expérience générale
Évaluation :
5
Terrance was awesome! He was very nice, professional, and gave me pointers. Told me about the YouTube video that would help and it did! Give that man a well deserved raise!
Jody B
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas M
Évaluation :
5
It was fast and fabulous!
Mark D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Demonica N
Évaluation :
5
I rented from Uhaul for several months and during this time Ms Alyssa and I developed a friendly friendship , she is very funny and always willing to help. She introduced my husband and I to Mr Justin who was able to help get our furniture moved. this is a prime example of who she is as a person. Always going that extra mile to help. I really appreciate her for this .
Denise J
|
Expérience générale
Évaluation :
5
My overall experience at Uhaul storage center was nothing short of EXCELLENT. MS Alyssa and her staff are always there when you need them. Friendliest folks in town. I would recommend that anyone looking for their storage or moving needs visit this facility.
Denise J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Randolph T
Évaluation :
5
Ms Alyssa is an amazing Manage Her and the staff were very helpful and accommodating with me. I recommend anyone wanting storage or rental needs to contact this store .
Denise J
Évaluation :
5
I'm grateful to Uhail for the safe, clean and accessible storage it provides. This location has top-tier professionals Including manager and representatives are always welcoming, courteous and willing to assist me in any situation. Thank you for sending me this review it's not always we as customers get to shout out people doing good things in our community. I'm very grateful and feel assured my belongings are safe at Uhaul and for those kind souls providing excellent customer service. Thanks again and I hope you all have a pleasant rest of your day. Mrs. C Gittens
Cathy G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Johnny P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Connie S
Évaluation :
5
Need better chairs to wait. Manager was extremely helpful and the installation technician, also the associate on duty.
john s
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tonetha S
Évaluation :
5
Thanks to Donna!
Diamonique B
Évaluation :
5
Le client n'a pas laissé de commentaire.
RODERICK S
Évaluation :
5
I believe her name was ashley, fit girl, black hair. she was very helpful. Easter morning.
Matthew G
Évaluation :
5
Le client n'a pas laissé de commentaire.
SARAH O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley P
|
Expérience générale
Évaluation :
5
nothing everything was on point and on time may God continue to bless your business with your employees too
Ida B
Évaluation :
5
The staff are friendly, helpful and courtesy.
John T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edwin W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathon B
Évaluation :
5
Le client n'a pas laissé de commentaire.
David B
Évaluation :
5
Staff was awesome. Got what we needed. Return was smooth.
Rebecca O
Évaluation :
5
Le client n'a pas laissé de commentaire.
RONEY H
Évaluation :
5
I have always used uhaul. Knowing my personal items are in a locked building gives added security. I also appreciate the camera, clean, and friendly staff.
LAURA B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVE C
Évaluation :
5
Very good customer service practices!
Michele P
Évaluation :
5
Le client n'a pas laissé de commentaire.
John R
Évaluation :
5
Alyssa Bennett was very professional and knowledgable and made the rental process seamless
Antoinette F
Évaluation :
5
The sales person is very accommodating.
Roberto O
Évaluation :
5
Don't remember the lady name but she's in Florence SC at the old Kmart location and she was awesome!!
kristin b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamella H
Évaluation :
5
Everything went perfect
Carol J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawn H
Évaluation :
5
The company need to clean their vehicle before renting.
Hayward D
Évaluation :
5
Bien
NILESH P
Évaluation :
5
Extended time for the trailers renting
Monroe B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ebony H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victoria M
Évaluation :
4
Le client n'a pas laissé de commentaire.
george h
Évaluation :
1
Staff cannot see incoming vehicles from office.
William A
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARKEYSHI K
|
Premières impressions
Évaluation :
5
Very professional and courteous staff. Made the entire rental process easy.
James C
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGEL D
|
Expérience générale
Évaluation :
5
Nothing, the staff was quick and prompt.I was in and out with no issues.
burnice d
Évaluation :
5
Allyson was cheerful knowledgeable and just no matter what had a smile. Even her helper Steve as he learned was fantastic. Buy them both lunch
Carmelo S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bertina T
|
Expérience générale
Évaluation :
5
Dana was great. Professional and well informed.
STEVEN T
|
Expérience générale
Évaluation :
3
The steering needs alignment
Robert S
Évaluation :
5
Alyssa was AMAZING! She went out of her way to color with our son...hitch us up in the rain and overall so kind. Now that's customer service!
William N
Évaluation :
5
Le client n'a pas laissé de commentaire.
RAMON O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lavonda H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle P
Évaluation :
2
Initially I was charged $54,81 but when viewing my credit card I saw an additional charge for $11,77 and I have no ideal what this charge was added for. My contract shows vehicle# DC2862N but I was given the keys for vehicle D26431. Which was returned with the correct gas amount and mileage. I was assured I wouldnt be charged for anything accured on the vehicle that shows on my contract. I would like a call back at 843 453-2398
Miranda M
Évaluation :
3
Better customer service
Cael P
Évaluation :
3
There were two dudes randomly sparring each other in the office. I think they were employees but I don't know. Very unprofessional and distracting. Alyssa and Ashley were professional and helpful. I dropped my rental off just after closing hours and Alyssa took the time to check it back in rather than having me put the key in the Dropbox.
Colton C
Évaluation :
5
My experience was superb. Friendly and helpful staff.
John T
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tonya S
Évaluation :
5
Alyssa was such a big help! She went above and beyond to help me and provided helpful pointers.
Ryan C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keke L
Évaluation :
5
The U-Haul rep was a blessing to work with. She helped break everything down about how the turn-in process works and was able to get me into a storage unit very quickly!
adam g
Évaluation :
5
Signage for equipment returns is contradictory and confusing. Return staff (manager) was extremely polite, courteous and professional. She is highly recommended!
WILLIAM R
Évaluation :
5
From the initial contact with Alyssa & Ashley to the hitch installation by David this was a professional and outstanding experience. Installing a hitch on an Audi Q5 is not an easy job and the price was right. They all were so kind and courteous to us. It was well worth the 2 hour ride to get there. We highly recommend West Florence U-Haul for any service that they provide. If we could give them 10 stars we would!
Phillip K
Évaluation :
3
The service was OK, but the truck was terrible. - drivers door seal was loose and there was extreme noise rushing in fire the entire trip. Couldn't hear the passenger talk with out yelling. Almost impossible to hear the radio. Very nerve-wracking. - truck had over 100k miles and check engine light was on the entire time. At one point it started losing speed even though the peddle was down. I was not informed of a text or email to access a link to inspect the truck. Saw it once I got home. By that time it was too late to submit because I already left the site. When I saw the door seal damaged, I walked back in to tell the clerk. He was gone. I hollard but no one came. I left without notifying anyone. I'll probably use Irby St. Next time.
richard b
Évaluation :
5
Continue to provide excellent customer service that I received.
Harvey W
Évaluation :
3
I could not use the air or heat because of the disgusting cigarette smell. I was given a trailer that didn't fit what I needed it for. It cost $25 in gas every hour of driving. I had to leave things behind and someone had to follow me back from 2 hours away. So I would say my business with U-Haul was a very negative experience.
Bryant M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert B
|
Online Move In
Évaluation :
5
Nothing everything was perfect
yovanne p
Évaluation :
5
The service at this location was great. I however, was not happy about the way I was treated by Uhaul overall. I was not told until the day I was to pickup my rental that the site I reserved it didn't have it. I was in transit from Atlanta to NC already. They told me they didn't have one within 100 miles of the location I was "supposed" to go. I was "lucky" in that they did call me while I was still on the road and figured out that the car trailer was at this location. I ended up pulling the trailer from here to Wilmington NC.
HOWARD S
Évaluation :
5
The check engine light was on. The Florence location offered to trade it out, so I can't complain about the handling of the situation. I chose not to drive back and do that.
Ervin S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Natysha J
Évaluation :
5
I definitely recommend this facility. The workers are helpful and friendly. I would make only 1 suggestion: when you change a policy, like requiring 2 swipes to get in and then again as you move in and out, post a notice or send an email. I got locked out because i didn't have my swipe card when I went out to get something from my car. Other than that, this facility is the best I have used, and I've used storage units all across the country.
JAMIE K
|
Expérience générale
Évaluation :
5
Outstanding customer service
Shirley D
Évaluation :
5
Alyssa and the staff were great personal to deal with (If I was 10 year younger I would ask her to be my Valintine) do not change a thing
Regards W
Wesley M
Évaluation :
5
The people are very professional and friendly.
Manuel M
Évaluation :
5
Very courteous and professional. I was very impressed with the staff, and installation crew at the W. Evans Street location. Less than 1/2 the price quoted by the dealer. Very satisfied with the overall experience.
Bill W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Belinda R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Natysha J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert B
Évaluation :
5
Le client n'a pas laissé de commentaire.
RAY H
Évaluation :
5
Customer service at this location was excellent!! Tall black gentleman with dreads was so amazing! Give him a raise!!!
Kelly F
Évaluation :
1
Poor customer service ! Waited over an hour for a cash refund due to the system crashing twice we didn't receive refund until next day MOST DEFINITELY should have been some type of reimbursement due to the service that was received !!!!!!
Roosevelt B
Évaluation :
5
Dana was great
Gervonnea M
Évaluation :
5
Very helpful staff and service.
Leo R
Évaluation :
5
I thank everyone very much
Traite K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samuel R
Évaluation :
5
I believe the guy that helped name was Trent he was amazing smiled and was very professional and knew his job very well.
Marie B
Évaluation :
5
cant really think of anything
Benjamin S
Évaluation :
5
Alyssa in Florence SC Evans St location was very knowledgeable and great customer service,!!!
Angela K
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERRY A
Évaluation :
4
Le client n'a pas laissé de commentaire.
Petros K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eugene B
Évaluation :
1
We were charged $25 for a cleaning fee for a smoke smelly van. Told there was mud under the pedals ... really. We use Uhaul an extreme amount of time and we are very disappointed. This is not the first time we encountered a smoke smelly van and many times the van already has dirt on the floors as well as paper in the multiple compartments. We will be looking for another rental company - we rent a truck or van multiple times a month but will search out new rentals due to the lack of customer service. Also you need to train your people on how to read the gas gauge in your new vans because we were told there was 2/9 gas and it only took 23 to top it off - UNHAPPY CUSTOMER
Mel Y
Évaluation :
5
Of course you could lower the price and or offer bigger boxes
Gary L
Évaluation :
3
Service is ALWAYS slow. There is always a line and it always takes forever to get a storage or truck rented. Customers want to be in and out quickly. I've been here several times and its always the same. A line because of slow service.
Ivory M
Évaluation :
5
Easy and Hassle free experience.
Vikas R
Évaluation :
2
Le client n'a pas laissé de commentaire.
Asia G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
david r
|
Expérience générale
Évaluation :
5
No improvements needed. Staff was friendly and professional.
leslie k
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon B
Évaluation :
5
Alyssa is amazing!!!! She is the main reason I continue to do business with UHaul!!!! Her customer service skills are stellar! She is a quick thinker and always finds a win-win solution. She is great with her staff and customers. She is a rare find and a jewel!
Ayanna B
|
Premières impressions
Évaluation :
5
Very friendly and helpful staff!
John T
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANNIE G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHER J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Delores W
|
Expérience générale
Évaluation :
5
Had 1 bad experience with an employee but overall had an excellent experience! Thank you Uhaul!! I appreciate yall!!
SYLEENA W
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Cael S
|
Expérience générale
Évaluation :
5
Alyssa and her team are awesome and helpful. The store is always very busy, so if you need something in there, it might take a minute, but otherwise, it was a great experience and I never worried about my stuff while it was stored there.
Nicole L
|
Expérience générale
Évaluation :
5
Staff was helpful and it was very clean and good lighting
Angela H
|
Expérience générale
Évaluation :
5
I really appreciate Ms Alyssa, she is the absolute best hands down. Excellent customer service, very kind and very humble. Such a sweet person.
Patricia J
|
Expérience générale
Évaluation :
5
I will definitely use U-Haul services again. Over the years I have always had a good experience with the service and equipment. Whenever something wasn't quite right it w.as promptly made right. Thank you, U-Haul, for what you do!
Trudy b
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
ALEXIS J
|
Expérience générale
Évaluation :
5
Great service, fast and easy storage rental
Brian E
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
COURTNEY B
|
Premières impressions
Évaluation :
5
The only downside to my experience was the Move In help. I had 2 bad experiences and I would not recommend these services to anyone. The 2 teams I choose both were very unprofessional. The over-all experience with Uhal was outstanding...A Big Thank you again to Alyssa and her team for going above and beyond to make sure my move was successful. You guys ROCK!!!
BARBARA H
|
Premières impressions
Évaluation :
5
Alyssa was very helpful and professional. I loved the experience and definitely will be tell everyone about how good customer service I have experience.
JANIE P
|
Expérience générale
Évaluation :
5
Very Satisfied with the customer support and knowledge of the staff.
Delores W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
david r
|
Premières impressions
Évaluation :
5
We used this facility for supplies, trucks, trailers, and storage while on assignments in Alabama, North Carolina, and South Carolina. All this over a 14 month period. Alyssa and her Uhaul Team were our go too for supplies and support as we relocated five times! They consistently took the stress out of moving and storage so we could focus on our work. Can't thank them enough for that! We highly recommend U-Haul Moving & Storage of West Florence to anyone looking for a full service facility.
Joseph D
|
Expérience générale
Évaluation :
4
Your rates are just to high! Your staff was very helpful and professional. I commend your staff for all they do. They are great!
Faye O
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
M J
|
Online Move In
Évaluation :
4
Good experience for 1st time using services.
James C
|
Premières impressions
Évaluation :
3
The door to one of my units broke, and My Husband got hurt. No one would help him and then they wanted to charge me extra for stuff without letting anybody know why. His hospital bill is over $1600.
Luella H
|
Expérience générale
Évaluation :
1
I made res. on your direct call line. When got to u haul location. Lady knew nothing about res . Had start all over with my info
Robert H
|
Expérience générale
Évaluation :
4
Counter person had no idea when gave her my reservation. So hadstart all over within Terrible waste time
Robert H
|
Premières impressions
Évaluation :
5
Excellent service à la clientèle. Will recommend you guys to anyone looking to rent a U-Haul or looking for storage. Thank y'all.
Hogan B
|
Expérience générale
Évaluation :
4
Staff was very friendly and helpful, just could have used additional staff members to move line a little faster.
Gloria G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JANET C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Grace F
|
Premières impressions
Évaluation :
1
I was forced to pay late fees twice due to a system error and told that there was nothing that could be done. I have used storage companies in the past, this by far was the worst experience I've ever had. I will never use Uhaul again for anything other than the truck services. And I don't recommend it to anyone.
Lezette M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maurice R
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kanesha F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Britney M
|
Online Move In
Évaluation :
5
The double doors that separate the halls are very hard to manage especially when going through with large items
Ashley C
|
Expérience générale
Évaluation :
5
Alyssa was awesome and very helpful
Paul B
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIELLE B
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
gay b
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nanette L
|
Premières impressions
Évaluation :
5
Alyssa does a fantastic job. Very knowledgeable and professional. Seems to be on top of everything going on. Very customer oriented.
RANDOLPH M
|
Expérience générale
Évaluation :
5
Alyssa the manager was fantastic! She has a great attitude and is super helpful.
Richard H
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Laquanda R
|
Expérience générale
Évaluation :
4
Way way too expensive!
Jacquelyn W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Caroline E
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHER C
|
Expérience générale
Évaluation :
5
The staff was extremely helpful and friendly. I'm new to the area and the two young ladies at the front desk gave me a lot of recommendations on places to go visit.
Cassandra F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
victoria D
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Conni S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
SHIRLEEN D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric S
|
Online Move In
Évaluation :
2
While the staff was friendly, key information was not shared with us about accessing the facility. We were given the steps to open the storage area but the staff member neglected to inform us that the garage door was on a timer. We were there for over 30-minutes trying to figure out how to get the door to close. There was nothing listed anywhere with instructions. We called the 800 number but they were unable to help with the door, however we were given the number for the general manager.The general manager informed us that the door was on a timer. The door being on a timer was critical need to know information that we were not given! Additionally, the restrooms had a bad odor that spread throughout the storage area.
Cassandra P
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
JERRY H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
theresa p
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Domonique G
|
Premières impressions
Évaluation :
5
Moved out 5-20-23
kristy l
|
Expérience générale
Évaluation :
5
Alyssa has helped me on several occasions and is so knowledgeable, personable and goes above and beyond. She is great at her job.
Jennifer R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
FRANCES P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
jeff h
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
COURTNEY W
|
Expérience générale
Évaluation :
5
Alyssia (spellcheck) was very helpful and friendly!
Diamonique B
|
Premières impressions
Évaluation :
5
Alyssa, Is a great manager, always helpful and professional. Great place to store my belongings.
Larry Q
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Doris H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARVIN R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James D
|
Premières impressions
Évaluation :
5
Alyssa was a great help.
Robert F
|
Premières impressions
Évaluation :
5
Alyssa Bennett is a gem. You have a great employee in her. She provides old fashioned customer service and always has a smile.
Tammy M
|
Premières impressions
Évaluation :
5
The staff members were very helpful and friendly I would go back if need be only thing I didn’t I did not like was the late fee I thought they were too expensive otherwise I love the new uhaul service 😁
Teresa B
|
Expérience générale
Évaluation :
2
I was unhappy with the downfall of the cleaning info the facilities. Staff and manager is awesome. I believe just a little more housekeeping is needed.
Cynthia T
|
Expérience générale
Évaluation :
5
Friendly staff and well-maintained facility! They had the cleanest bathrooms I have ever seen.
Kayrn C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Valarie H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ketoya T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
demiterius r
|
Premières impressions
Évaluation :
5
The staff actually made eye-contact, spoke clearly, and smiled!!!!!!
Bistro H
|
Premières impressions
Évaluation :
5
Alyssa and the whole team were awesome.
Alan C
|
Expérience générale
Évaluation :
3
The staff was wonderful, the facility was clean. My only complaint is when I asked if this months payment would be prorated asnd reimbursed to my account, I was told no. That disappointed me with UHaul and if that is the companies policy, then no I will not recommend that someone stores their belongings here.
TAMMY W
|
Expérience générale
Évaluation :
5
The manager was exceptionally helpful and quite knowledgeable of the facility.
conleen f
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiffany O
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
tracy g
|
Premières impressions
Évaluation :
5
The facilities were exceptionally clean and secure. The staff were very helpful and I highly recommend this Uhaul storage location!
Roberta B
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Demonshay S
|
Premières impressions
Évaluation :
5
I love this storage unit
Asia G
|
Premières impressions
Évaluation :
5
Managers and staff were very helpful and friendly.
Melissa H
|
Expérience générale
Évaluation :
5
Alyssa went above and beyond to help us get set up in a unit right at closing. She could've just left and gone home and told us to come back the next day but instead she stayed late and made sure we had a unit to put our belongings in. She was so helpful and understanding and her customer service was impeccable. Merci.
Jennifer S
|
Expérience générale
Évaluation :
5
Thanks to Allysa and her staff for always being ready to answer questions with a smile!!!
Judy F
|
Expérience générale
Évaluation :
5
Alyssa was excellent. She understood our needs and concerns and was very patient with us. She was very understanding when we had to suddenly end our lease and she wore a smile the entire time. Because of her, I would definitely use this Uhaul again, if the need were to arise.
Edletha O
|
Expérience générale
Évaluation :
5
Everyone was pleasant and knowledgeable about their business. It was a very good experience and I will not hesitate to use UHaul of West Florence again. Thank you Alyssa and Crystal.
Jean M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiffany O
|
Premières impressions
Évaluation :
3
DOUBLE CHARGE FOR THE LOCK. WAS TOLD IT WOULD BE REFUNDED WHEN I CALLED SEVERAL DAYS AFTER MOVE IN. BUT IT WASN'T. THE GUY AT CHECK OUT TOLD ME HE COULDN'T DO THE REFUND. AT CHECK OUT, I HAD TO WAIT FOR THE ATTENDANT TO SHOW UP AFTER 15-20 MINUTE WAIT. THE OTHER CUSTOMER WAITING CALLED ANOTHER LOCATION IN TOWN TO SEE IF SOMEONE COULD CHECK TO SEE WHERE SOMEONE WAS AT OUR LOCATION.
PAM M
|
Expérience générale
Évaluation :
3
The storage units could be updated & new flooring is a must. The flooring looks terrible, inside the storage units.
Cael S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Crystal R
|
Expérience générale
Évaluation :
1
Misleading service
Baretta S
|
Expérience générale
Évaluation :
1
I was charged but not guaranteed refund I will not refer to anyone else even though I was offer a free month it not free if I already been charged for that month
Shermiah T
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael H
|
Expérience générale
Évaluation :
5
I have used storage units all over the country. This was absolutely the best, including on-site amenities, cleanliness and service Head and shoulders above all others.
jamie k
|
Expérience générale
Évaluation :
5
The manager and staff were extremely helpful and friendly.
Jonathan B
|
Expérience générale
Évaluation :
5
Crystal is awesome!
Jason M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHENAIL M
|
Premières impressions
Évaluation :
2
The facility is severely understaffed. No one available to answer the phone. Staff needs training in basic operations. Too much reliance on automated phone system. You need to simplify check out and check in procedures. One person cannot handle the volume of phone calls or the volume of customers for such a large facility. You need at least 2 people on staff at that facility at at times. So what if there are periods of downtime. That's goes with running any business. You must have the staff on hand to handle walk in traffic. I watched potential customers walk out after waiting for a long time and not bing served. One person is not enough to handle such a large facility alone. The staff was doing their best but I would not patronize this facility again. The long waits to be served, the unanswered phone calls, lack of basic knowledge by some members of the added up to a frustrating experience when the manager was not on duty. You need more training about basic operations and at least 2 people on duty at all times.
william p
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Jareea S
|
Expérience générale
Évaluation :
5
Thank you so very much
Gregory B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ephesiaus W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard J
|
Premières impressions
Évaluation :
5
This storage facility was far above in service and helpfulness than any facility I have used in the past. Alyssa Bennett and her crew were tops in friendly hometown service. They did everything right to make my rental a great experience going out of the way many times to help make my move easier. Thanks Alyssa for all your help. I diffinatly am impressed with your professionalism.
Larry Q
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sammie M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mable P
|
Premières impressions
Évaluation :
5
Alyssa was fabulous!
Natasha L
|
Premières impressions
Évaluation :
5
Alyssa was very professional and helpful. After a day of being overwhelmed with moving, she was very refreshing to encounter. Even in dealing with customers who were not as friendly or patient she maintained professionalism and was able to correct any situation.
Jimmi J
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Larry P
|
Premières impressions
Évaluation :
5
Alyssa and Chrystal Went above and beyond to facilitate our special needs, as my wife is disabled. Thanks so much!!
Joseph D
|
Premières impressions
Évaluation :
5
Great experience with Alyssa. She was very professional, knowledgeable, and friendly. Made my experience memorable.
PRINCE C
|
Expérience générale
Évaluation :
5
I just loved my experience with U-Haul on Evans Street in Florence S.C. Alissa, the store manager was just TERRIFIC. She was so kind and attentive you just could not help but like her. She has great work ethics and serves as a great example to her employees. If every U-Haul has employees as Alissa and her crew, then you have a wonderful organization.
Larry Q
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle H
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gary G
|
Premières impressions
Évaluation :
5
Alyssa was extremely helpful and had full of knowledge of exactly what I needed for this move. Great personality, very pleasant and was very patient as I asked my questions. She took the time to show me the size of the truck I will need to haul my belongs as well as the size of unit I would need. Would i recommend this location? Absolutely! Actually, I have already recommended it on my social media while bragging about the outstanding customer service that I received.
Debra H
|
Premières impressions
Évaluation :
5
Crystal Hanna was excellent
Jean M
|
Premières impressions
Évaluation :
4
I would like to commend Alicia at this facility for the outstanding customer service, pleasant attitude and her personal handling of my physical situation. She made sure I had a storage that I didn't have that far to walk to which made a world of difference for me and made me feel special. Cudos Alicia.
cynthia W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marielle H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TORRA F
|
Premières impressions
Évaluation :
5
I used the location @ Evans St. Florence, SC. The staff was extremely helpful. I really enjoyed my experience there.
Denise M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brittany S
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
vanessa w
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD E
|
Premières impressions
Évaluation :
5
Very helpful and friendly!
Mozella D
|
Premières impressions
Évaluation :
5
Thank you, Alyssa, for going above and beyond. Very good experience..
Gerald L
|
Premières impressions
Évaluation :
3
Excessive rent cost
David K
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rosella G
|
Premières impressions
Évaluation :
5
The staff are excellent and go above and beyond when taking care of their customers.
Jonathan B
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Glenn T
|
Premières impressions
Évaluation :
5
The Staff is outstanding!
Michael B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ranemae G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
william p
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Catherine D
|
Premières impressions
Évaluation :
5
We rented another unit aside of the first one
theresa p
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Avis B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leah A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Judy F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas F
|
Expérience générale
Évaluation :
5
Guy at the front was working so hard. He was super nice
Teresa P
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rebekah M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phillip J
|
Expérience générale
Évaluation :
5
Pricing great and location is convient
Ashley C
|
Premières impressions
Évaluation :
5
Very good customer service.
Charles H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARVIN R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary S
|
Premières impressions
Évaluation :
5
Norm and staff do an excellent job. Have used them several times.
MACK C
|
Expérience générale
Évaluation :
5
Very professional nice and knowledgeable personnel very helpful men to anyone
Thomas F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teresa P
|
Premières impressions
Évaluation :
5
These guys are super helpful.
Chris V
|
Premières impressions
Évaluation :
5
The entire staff is always super friendly and always goes above and beyond what is required. The facility, while not as cool as I would like, is clean and has many more amenities than any other facility I have used in the past. I have used storage businesses all over the country, so that is not a casual statement.
jamie k
|
Premières impressions
Évaluation :
5
Very helpful and friendly.
Melissa H
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Pam F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD E
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.
