Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They was baby roaches in the truck and they run when u open door or back of truck
DEWHYTE A
Évaluation :
5
I was very pleased with the service i received. There is always room for improvement but I had no issue. The staff was wonderful. Very professional and helpful.
Angela E
Évaluation :
5
Fantastic service
RICHARD F
Évaluation :
2
Poor service. No one to help hook up trailer. Clerk did not give me any contract papers. Asked me to call back to arrange a drop off location. When I called I was treated rudely. Asked what the issue was and why did I call. Trailer had no light hookup. When I finally got the tractor lights hooked up they did not work and was told everything good and I could leave. Finally got someone to fix the lights and left about 1hour after arriving
Garry N
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT C
Évaluation :
5
Installer seemed very knowledgeable
Joseph H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew P
Évaluation :
3
They need to have a better system to check in return equipment. I was change extra days because they never check me out.
Miguel P
Évaluation :
1
Le client n'a pas laissé de commentaire.
JOSE R
Évaluation :
5
Rapide et sympathique
FRANK E
Évaluation :
5
Le client n'a pas laissé de commentaire.
FRANCISCO C
Évaluation :
5
Check in and out was fast and they refunded the money that I did not use super quick.
Zebanisha M
Évaluation :
4
Le client n'a pas laissé de commentaire.
HANS H
Évaluation :
2
People working the yard don't help you locate vehicles and slow on return checkin
RUTH F
Évaluation :
4
Le client n'a pas laissé de commentaire.
YUDIEL G
Évaluation :
5
Staff were great and the van was in fantastic condition.I will use and recommend them again
John K
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cleo S
Évaluation :
3
Le client n'a pas laissé de commentaire.
DEWHYTE A
Évaluation :
5
Fast service great Customer Service
MELVIN R
Évaluation :
5
The employees are very helpful and understanding.
Rose P
Évaluation :
5
Remain the same
lennox l
Évaluation :
5
I was ver satisfied
Marie R
Évaluation :
5
Takia was exceptional!
Yesenia D
Évaluation :
5
Andrew and the crew are most professional agents in the whole company...I would recommend this location to anyone want to rent a uhaul...they are graded A++++...nothing less...great staff at West Park....wouldn't rent no other location but west park....100 % satisfied.
Charmaine P
Évaluation :
5
Le client n'a pas laissé de commentaire.
David F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jean V
Évaluation :
5
Associates at this location are friendly, helpful, expeditious, knowledgeable, courteous, what more could you ask for big fat thumbs up
Deborrah W
Évaluation :
3
Truck was smelling marijuana, overall, was everything ok. The only thing I don't like and wasn't aware about that they hold your passport with them while you are using their rental . Don't like this idea.
Walter V
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wieliena S
Évaluation :
5
Nothing the staff were was amazing!! Huge shout out to Takia and her manager that was there that day
Junior P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alan K
Évaluation :
3
While the people we nice and did their best to get me in and out quickly, the facility was a bit chaotic.
Ronald D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lester R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Natalya N
Évaluation :
5
Just maintain the same standard, we did like the customer service, and the truck was very clean and drives good, love love
kenrick h
Évaluation :
5
Rien
Adriene G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yerani R
Évaluation :
5
Merci.
Beck B
Évaluation :
5
Le client n'a pas laissé de commentaire.
MELVIN R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose F
Évaluation :
5
Le client n'a pas laissé de commentaire.
paul m
Évaluation :
2
I had to hook up the trailer myself. No one around to assist me. Also the trailer had a burned out tail light. When it came time to turn in the trailer, I had to disconnect and park it myself.
Charles S
Évaluation :
5
First time at this location and they were great
Kevin D
Évaluation :
5
Nothing!! Very thing was excellent
LINDA A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lenin R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel C
Évaluation :
5
Le client n'a pas laissé de commentaire.
NADIME R
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDWARD M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andros M
Évaluation :
5
Staff extremely helpful and courteous!!!
Renata A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie C
Évaluation :
5
Le client n'a pas laissé de commentaire.
erick r
Évaluation :
5
Le client n'a pas laissé de commentaire.
WINSTON S
Évaluation :
5
Let them know for Harley motorcycle you need to unhook trailer from vehicle then ride bike up ramp if you don't the frame on bike will hit and possibly break oil pan,On soft tail Harley Davidson Motorcycles.Or you can put 2x4 under ramp and you can leave hooked up to vehicle
Richard F
Évaluation :
5
Absolutely nothing.
Peter J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda C
Évaluation :
5
Le client n'a pas laissé de commentaire.
CAMAL C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dinesh M
Évaluation :
5
The manager was the best.
MAURO O
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERRENCE T
Évaluation :
4
Le client n'a pas laissé de commentaire.
michaelle s
Évaluation :
5
The young lady who was taking care of reception was very nice, and so was the young man who helped me check out the truck. I was concerned with the photos the last customer submitted on tge truck. All tge photos were black! I pointed it out to tge young man to serve as a witness. I took screenshots to secure my word. I became worried that the lack of proper documentation by the previous customer could cause a problem for me, but the young man said he was aware of the black images. The truck needs some TLC (driver door wouldn't shut properly on the first try, some rips on the seats). Overall, Chek in was easy and pretty fast considering it was busy and only one person was attending everyone at reception.
Belaxis B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maksym H
Évaluation :
5
Quick and very professional
Linda C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jean V
Évaluation :
5
Le client n'a pas laissé de commentaire.
William H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lillie O
Évaluation :
5
Thanks to the general manager Anthony he came through for me. He was real professional and took care of the problem I had..I give him a 10/10
ISheka Y
Évaluation :
5
Long Walt to see receptionist. That's the only fault I've found.
Rohan W
Évaluation :
4
Le client n'a pas laissé de commentaire.
Oluyemisi A
Évaluation :
5
Thanks to Cory.for saving the day. Excellent service à la clientèle. Thank you until for have the right staff in place.
BRYAN S
Évaluation :
5
Le client n'a pas laissé de commentaire.
eric b
Évaluation :
4
when a customer calls - it would be mice to be greeted by Uhaul rep name....
i called and Uhaul rep refused to provide name , lacked common courtesy , and was not truthful when asked if truck was available
the truck fuel indicator requires calibration
NOAH w
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wieliena S
Évaluation :
5
Nothing. Very professional
Beatriz C
Évaluation :
5
I called the 1800 number because I left my phone in the truck and they noted that I will be coming in for my phone. I have pictures of the phone inside the truck! I hope no one takes it.
Leslie N
Évaluation :
4
Le client n'a pas laissé de commentaire.
Claris B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sergey D
Évaluation :
5
Good service
JOAQUIN M
Évaluation :
5
Le client n'a pas laissé de commentaire.
STACEY C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deirdre E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clifton J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wilmer C
Évaluation :
5
I am a repeat client, very happy with this locations service
EDWARD M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Xavier G
Évaluation :
4
Counter staff friendly. But desperately need to hire 1 additional person. Always busy. And phones are answered 0,02 % of the time, so don't even waste your time calling.
Gregory K
Évaluation :
4
The manager wanted to hold my passport for a week while I rented a pickup truck. He relented and gave mine back but had a pile of passports from other sheep. He said it was policy. Terrible policy, if not illegal.
Cory A
Évaluation :
5
Le client n'a pas laissé de commentaire.
jemar w
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian B
Évaluation :
5
Le client n'a pas laissé de commentaire.
sandy j
Évaluation :
5
Person at the front desk was polite and very helpful. He was knowledgeable and fast. Person helping with the truck outside was also very helpful and fast. Everyone had a great attitude and that made all the difference. Thanks
Javier B
Évaluation :
5
Friendly, helpful staff!
Matthew Z
Évaluation :
5
Le client n'a pas laissé de commentaire.
arielle b
Évaluation :
5
I had a great experience visiting U-Haul in Pembroke Park for my hitch install. It couldn't have gone smoother. From the gentlemen installing the hitch to the front desk lady, superb customer support.
Michael D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angelyn R
|
Expérience générale
Évaluation :
5
Great company
ALMAN L
|
Premières impressions
Évaluation :
5
Very helpful and attentive to my concerns and needs
Loutena C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Loutena C
|
Premières impressions
Évaluation :
5
I had a very pleasant experience
Shekeetha H
|
Premières impressions
Évaluation :
5
Everyone at the facility was great and extremely helpful.
kenisha f
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARLOS C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathia F
|
Online Move In
Évaluation :
5
Excellent staff, clean, helpful and friendly KUDOS U-HAUL - Thank You 🤗👍😎💯
guniette b
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ralph W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chnnon p
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Altaine J
|
Premières impressions
Évaluation :
5
Me fue muy satisfactoria la experiencia con dicho personal e instalaciones
WILLIAN R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yasmin H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ralph W
|
Online Move In
Évaluation :
5
Shane was the best. Always professional.
ELLEN J
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Balazs L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terry W
|
Expérience générale
Évaluation :
4
I am satisfied with U-Haul.
THERSA R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
donald j
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raoul E
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Merrell M
|
Expérience générale
Évaluation :
3
You need nicer more knowledgeable people. Everybody there have an audit and do not want to work. It took me much longer to get a 5x10 storage than it should have
ANTHONY V
|
Premières impressions
Évaluation :
2
Storage unit wasn't sealed and allowed outside elements to crawl on in . As we unpacked our boxes at home , your facility introduced cockroaches in my belongings. I've never had a roach ever in my houses . You have a homeless person eating and living out one of interior units . Very disappointed , David Kolhagen
david k
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Oscar H
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
ETHAN F
|
Expérience générale
Évaluation :
1
GM shane was rude and obnoxious at times unreachable at others. Found her to be not helpful
Rickardo J
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Odalys P
|
Expérience générale
Évaluation :
2
I moved out September 25, 2022
trellony t
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wilna A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert R
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kelly J
|
Premières impressions
Évaluation :
5
The young lady who assist me had very good customer service skills. She was very friendly and well organized
SHONDA H
|
Premières impressions
Évaluation :
2
My move out date was the 21st. There was an opening in my unit and it also looked as if the roof fell in. The door was easy to open to get inside the storage. My unit door was extremely hard to open it needed some wd40 or something
DRENESHIA B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nancy S
|
Expérience générale
Évaluation :
5
Prices are better compared to last storage unit that’s why I transferred it’s a whole 100 cheaper that I can save per month to move.
DRENESHIA B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
muzzammil s
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
williams s
|
Expérience générale
Évaluation :
4
Staff was friendly. They take a lot of abuse from customers and still get the job done.
Sebastien D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert R
|
Premières impressions
Évaluation :
5
I have to say that this operation is very well managed . Bladd and team have been very helpful and efficient . It has been a pleasure dealing with them and I highly recommend to anyone in the area in need of storing personal effects in a safe, clean and ventilated place to use UHaul of West Park FL . Kudos to Bladd and team !
Samuel I
|
Expérience générale
Évaluation :
4
The person that you have outside working , a young man , is the most lazy person I have ever meet, he dint even want to see inside the trailer , even know I told him more than 3 times ,
He was sitting in the garage an I had to walk to him , cause even seen me , he dint have the courtesy to stand up
Lazy lazy super lazy ,
Si many people looking for a job ,
Thanks
ALBERTO G
|
Premières impressions
Évaluation :
2
Reserve specific vehicle and they call me 10 min before my reservation to inform me truck wasn't available. I had to pay more for a larger vehicle that I did not need
Charles D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jorge O
|
Expérience générale
Évaluation :
5
Yes, thank you very much for the support, PARTICULARLY, of Takia Jackson.
MIGUEL R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosa L
|
Expérience générale
Évaluation :
5
It was good but on the weekends sometimes you staff was very slow people were just walking around not helping people i was just trying to pay my bill. Just in on some weeks and you would see what I'm talking about thanks
Johnny W
|
Expérience générale
Évaluation :
5
Verry excellent
Yourie D
|
Expérience générale
Évaluation :
5
No complaints or concerns-everything as advertised and attentive service.
Jonathan W
|
Expérience générale
Évaluation :
4
Non
RAYMOND J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phap T
|
Expérience générale
Évaluation :
5
The entire team went beyond the call of duty to help and accommodate my needs. Got Uboxes shipped from NYC, boxes came without any issues, i was promptly informed when boxes arrived, I was able to get a storage unit and all. They did they best to ensure i got my stuff secure and informed me at every step during this process. Thank you all, thank you to Takia and Alexander Customer Reps, the manager Blad, and to the entire team, thank you!!!
CAROLINA M
|
Premières impressions
Évaluation :
5
Buena atención y seguridad , gracias
Einar C
|
Expérience générale
Évaluation :
5
Awesome
YOURIE J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Einar C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TRAVIS A
|
Expérience générale
Évaluation :
5
Question for staff is Incorrect!!!! There should be an option for Exellent service. They were are awesome!!!!!!!!! 1 000 % better than my experience in Chicago.
Michael Z
|
Expérience générale
Évaluation :
5
Had trouble accessing my unit due to a problem with the access code matching another user's code. Blad was helpful in getting it fixed. Service in the facility was top notch.
DONALD H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
sarah m
|
Expérience générale
Évaluation :
5
Great staff
OBEILSON M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela B
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
SHAMEEK R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Liliana B
|
Expérience générale
Évaluation :
5
Bladd the manager is very knowledgeable and professional he ensured that everything went smoothly. He goes above and beyond to handle the issues I was having.
Jennifer E
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
GUINICHARD F
|
Premières impressions
Évaluation :
5
It was a great experience
Allen H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kim j
|
Premières impressions
Évaluation :
5
I experienced great customer service. This really made my move flow smoothly and I was able to get a storage at the same time which really took the stress off me.
monique c
|
Premières impressions
Évaluation :
5
Very good service thank you!
michael l
|
Premières impressions
Évaluation :
5
Great Service and smiling faces willing to go above and beyond to make the customer's experience the best! Thanks to Christa and Mr B.Perez
Karen S
|
Premières impressions
Évaluation :
5
The staff is nice and always willing to help. I don't know what I would've done if it wasn't for their help. Very understanding people. I will definitely rent again.
Georges D
|
Expérience générale
Évaluation :
3
Na
KEVIN R
|
Expérience générale
Évaluation :
5
I have no complaints. The staff was friendly & helpful. The property was clean & well maintained.
Tonja R
|
Expérience générale
Évaluation :
4
Thanks alot for the services, this allowed my journey to be very smooth & comfortable.
Bernadine J
|
Expérience générale
Évaluation :
5
Very helpful staff. Thanks
KEVIN R
|
Premières impressions
Évaluation :
4
There were a lot of ants in the truck
susana c
|
Expérience générale
Évaluation :
5
facility is well managed!
Jeffrey W
|
Expérience générale
Évaluation :
5
Great service
Wade R
|
Premières impressions
Évaluation :
5
Nice staff. The general manager was awesome
denesia s
|
Premières impressions
Évaluation :
5
Great location and helpful staff. Answered the phone efficiently and made sure to find the best answer before hanging up. Thank you!!
kelli f
|
Expérience générale
Évaluation :
5
very good and clean
Petergay G
|
Expérience générale
Évaluation :
5
Manager was very helpful and went above and beyond in helping to fix a bad situation.
paul g
|
Expérience générale
Évaluation :
5
Merci
Rodney L
|
Expérience générale
Évaluation :
4
Had a third party moving company come to pick up the UBOX therefore I wasn't able to see the facilities myself. But the process of them picking up and dropping off our ubox was very easy and efficient
Meghan D
|
Expérience générale
Évaluation :
3
thank you for all your help
jeff a
|
Expérience générale
Évaluation :
1
The GM was very rude & unprofessional. He yelled at me not to throw a 12 ft artificial Xmas tree in the dumpster. I had explained to him prior it did not fit in my car and I was going to give it away
Frank O
|
Expérience générale
Évaluation :
4
Everyone was friendly and helpful, but there was a bit of disorganization among the staff. Took a half hour to get the order of a UHaul truck, UBox, and trailer ready (maybe even longer).
Ashley M
|
Expérience générale
Évaluation :
5
Good customer service
JOSE M
|
Expérience générale
Évaluation :
5
Je
Kerry S
|
Expérience générale
Évaluation :
5
Everyone was extremely helpful! Even with the couple of situations I had where I needed extra assistance with my storage unit, the employees were right there to cheerfully assist.
Telice G
|
Expérience générale
Évaluation :
5
Yes Sir. The service at West Park was over above excellent. Tha staff was cheerfull and helpful. Thanks to everyone and God bless you all as you continues to serve the public.
Imogene D
|
Expérience générale
Évaluation :
5
Awesome service and Courteous staff
Ihosvany P
|
Expérience générale
Évaluation :
1
Drop off was fine it was the pick up that was awful. I've rented from u many time and this was the worst experience EVER!
barbara h
|
Réservation
Évaluation :
5
Good value
frank g
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.