Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Fuel economy could be better, bit in all fairness not bad.
lyndon tizzard
Évaluation :
5
Easy to do business with
Good vehicle
Thanks
Shirley krause
Évaluation :
5
A very welcoming experience, thank you
Roger Pollock
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT DAWSON
|
Expérience générale
Évaluation :
5
When I picked up my 5x8 trailer it was coated with 2-3 inches of ice on the entire front of trailer and fenders. Ice chunks fell off while driving on 401 as day warmed up, a bit of a hazzard. There were other 5x8s in the lot that were ice free. Why not assign those?
Jay Bradshaw
Évaluation :
1
Ordered a car trailer to go drive 4 hours to pick up and car and 4 hours home….. the staff wouldn't let me hook the trailer up myself said they are responsible for doing it so I said ok when he was done I did a quick walk around and everything. Seemed good….. only to fine out couple hours in we hit a bump on the road and the trailer comes right off the hitch slamming into the back of the truck…. After about 20 min of looking everything over I was confused as to how it happened until I went to hook the trailer back knto the truck I then noticed there was only a 1 1/4 inch ball on !!!! It's supposed to be a 2 inch ball !!!!!!
Dustan BUGALA
Évaluation :
4
Le client n'a pas laissé de commentaire.
michel pentillier
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeff Wilson
Évaluation :
2
The truck door seem to have a problem closing properly as wind/road noise and cold air coming thru while driving on the highway was quite unpleasant. More importantly the gas tank was not full and the requirement to return with the same amount of fuel is a total scam. I say this because the guage does not register fuel level until minutes after engine being on so as a customer worried about fuel penalty one would inevitiably put more than required. I pumped in increments of $20, $10, $10, $10 and checking the guage after each by turning on ignition but the guage was registering very little movement. Even after pumping $50 it was still not equal to original. I reluctantly stopped pumping at that point. After driving for a couple of minutes the guage registered proper reading which was way passed the original point. The contract had a note about refuelling which I thought only added to the problem. The gist of what it says is that customer must return with same amount of fuel or return as is for uhaul to pump at a preagreed upon price per litre PLUS service fee. Neither of which was coveyed to me but simply told to bring back with same amount of fuel. You should do better. PS: Your per kilometer mileage charge is ridiculously high and not advertised. I thought the rental would include a certain amount of kms and extra kms put on would be at additional cost. I neede the truck so I had to get it from uhaul but won't make the same mistake again.
Najib Yardam
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew Sande
Évaluation :
2
Le client n'a pas laissé de commentaire.
Don Malagala
Évaluation :
5
Another great experience
JOE GRAMUELLER
Évaluation :
5
The ladies at the check in were super helpful and it was a pleasure to deal with them
Beth Weston
Évaluation :
5
No improvement necessary, it couldn’t have been easier
Ralph Maar
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cameron Skipper
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raymond Walker
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan Barnett
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shanmugapriyan Gnanasekaram
Évaluation :
3
I waited for close an hour to get my reservation and leave.
Russel Watson
Évaluation :
5
Van was very dirty in interior cab. Van shook when applying brakes
ANDREW MORBY
Évaluation :
5
Le client n'a pas laissé de commentaire.
ADAM SCHAFFER
Évaluation :
5
THE LADIES AT THIS LOCATION ARE AWESOME VERY HELPFULL!!!!
James Melligan
Évaluation :
1
This is my third review for this location. I have been to many locations for the U-Haul rental. Overall, with some exceptions the experience has been really shitty! I am sorry to use such language but there is no other way to express the "experience". The equipment is all good and great, however the biggest part of the experience for a customer is the 'human experience'. That interaction 'constantly' has been below average, especially at this location. There is no positivity, cheerfulness or even normal basic courtesy from the basic staff. They seem to be "instructed" not to use words like, please, thank you or other such pleasantries. That's not all! They are quite evidently forbidden even to respond to any such pleasantries. During some of my initial visits I gave the benefit of doubt to the staff, thinking that they must be going through something that I am not aware of or it is a human thing to have ups and downs in life. As this has been the constant factor in their interaction, I feel there is something else going on. The moment you step in, the look on the faces of staff is as if you're there 'to borrow (for free) a mattress from them in the middle of night, the one on which they were sleeping'. Nothing is more unwelcoming than such a cold dead look on the staff. Once you ignore that and move on, be up for some rolled eyes and cold shoulders if you ask some questions. I personally would be happier to transact with a kiosk or a computer than to meet the staff there. Maybe they're not being paid for what they're doing as it certainly seems so. I am not sure if others (which white skins tones!) have experienced this as well, if yes then this is just a behavioural issue. If not, then this is a more serious racist thing as I definitely look "Indian" in my appearance. I feel so humiliated every time I go there. The only reason a lot of people visit them is their monopoly in the business they're in.
Sachin Dagar
Évaluation :
4
Thank you. met are expectations and proved to be very convenient for our needs. Great staff!!
CESARE PANDOLFI
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
artur milczarek
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elimar Miraflor
Évaluation :
5
Deliver the vehicle to the customer
wuzzy wu
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pat Payne
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
Lori Zanon
Évaluation :
5
Vehicle was not cleaned but otherwise excellent
Asa Goldman
Évaluation :
5
I have zero complaints, the employees were great at assisting with everything, the trailer was well maintained and rode smoothly. Overall amazing all around
michael wade
Évaluation :
4
Le client n'a pas laissé de commentaire.
daniel lawson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kevin belisle
Évaluation :
4
Well they took a deposit on my card saying once I return the truck the money would be put back in my card right away. I return the truck and they said they returned the money to my card I still have not received it then when I asked they said it might take 3-6 business days . Which is not ok as I needed that money today .
cory williams
Évaluation :
5
My pickup location was changed a few days before which wasn't as clear as it should be given how busy people are when moving. Alyssa was incredibly helpful and the rest of the team was so friendly. Truly a welcome surprise during stressful times. Thank you to the Speedvale team.
Danielle Marchant
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ken Brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason Obrien
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rasim Duran
Évaluation :
4
Le client n'a pas laissé de commentaire.
James Ed Millson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary Richardson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mebs Karim
Évaluation :
5
They were pleasant to deal with in person, easy to book online, the truck was clean and in good condition. Overall a positive experience!
Daniel Bisson
Évaluation :
5
I've rented from this location several times. Staff are always friendly, knowledgeable, and professional.
Paul Mesman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Royce
Évaluation :
5
Awesome service
Emmanuel Olimgbu
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandor Nemeth
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darrel MacDonald
Évaluation :
5
My check in and check out experience were fantastic. Thanks again to the team at Speedvale!
Cass Zawadowski
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALYSSA COX
Évaluation :
5
Le client n'a pas laissé de commentaire.
erwin lee
Évaluation :
4
Excellent customer care on both ends Sarnia and Guelph very friendly professional team
DREW WALTERS
Évaluation :
3
Have someone stay in the main entrance so you don't have to track someone down. Also maybe put a sign on the front saying where the key return actually is after hours so you don't spend 20 minutes looking for it
Zack Beghetto
Évaluation :
5
Le client n'a pas laissé de commentaire.
Milutin Zaric
Évaluation :
5
Le client n'a pas laissé de commentaire.
June Frane
Évaluation :
5
Le client n'a pas laissé de commentaire.
Florin Alexandru
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darryl Sweitzer
Évaluation :
5
Nothing to improve! Great customer service!
John Huijgen
Évaluation :
2
My overall experience with U-Haul was below average from overall maintenance of truck and lack of communication. Firstly the truck I was given under my rental had maintenance issues right off the bat. Something under the body of the truck would make a terrible noise whenever I stopped. As well, upon breaking after 2x days into my journey, the whole truck would shake so violently that I would transfer into the manual gears and go down any hills with a slightly then average decline extremely slow and with my hazards on. Lastly, I was taking this U-Haul from Ontario to Fort Nelson, BC. Knowing I was going into BC, it is mandated in the winter tires or chains. Upon picking up my U-Haul, I expressed this concern but was assured it was going to be okay. Once on my journey and before entering into BC, I called U-Haul again confirming my concerns and was told to get chains. Which is fine, but it would have been a lot better and easier if I was told that before I started my journey so I didn't have to use my allotted km's finding chains and manage this my very strict schedule. Not impressed. Lastly, I called to arrange to get my truck looked at in Calgary while I was enroute, I was told I would have a call on the day the inspection would happen as I was on a time schedule. I never got the call or even a follow up.
Rena Dehne
Évaluation :
5
First truck had a check engine light on. Second truck would beep at me when I tried to exit the vehicle yet nothing was on and key was removed.
JONATHANROBERT P STOLLER
Évaluation :
4
Thank you for your understanding and patience 🙏 I really did not want to have my stuff auctioned 😩
Lindsay Lagace
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Norm McFadden
Évaluation :
5
High quality equipment, staff were very helpful and accommodating, easy to modify and extend a rental.
Asa Goldman
Évaluation :
5
Customer service was excellent and caring
Assistance was much appreciated
Thank you as a loyal customer
patty oser
Évaluation :
5
Truck windshield covered in ice and snow. No brush nor was it scraped and prepared for us to leave right away. Took 15 mins to clear. Employees were complaining and blaming the computer system for the slowness and having to try 3 different computers to check out.
sylvia mathieu
Évaluation :
4
Everything was good except the vehicle didn’t say the model on it, so I wasn’t able to look up the gas tank size and put an extra quarter tank of gas in thinking it was 117L tank, which costed me $30 or so.
Curtis Doherty
Évaluation :
5
Always great service when dealing with UHAUL. thank you
DINO MORETTO
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martha Muir
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul Flynn
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angelo Mihalis
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRENNAN WALKER
Évaluation :
3
Le client n'a pas laissé de commentaire.
Leigh Hunter
Évaluation :
3
I'm frustrated as I've been stressed and on the go . My boyfriend and I moved from Guelph to Calgary. I didn't even think to check the time the trailer had to be back. It wasn't verbally mentioned. And to return trailer on the correct day just late and having to pay for the day was an added stress and cost to our move.
Melissa Williams
Évaluation :
1
Le client n'a pas laissé de commentaire.
Shervan Shekhobakeer
Évaluation :
4
Le client n'a pas laissé de commentaire.
KEN MORRISH
Évaluation :
5
All was good. Just seemed rushed when the guy was explaining the hook up. Lady behind the counter was amazing.
berry wilson
Évaluation :
5
The only thing I didn’t like is the price per Kilometer.
Jason Cremasco
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick Flynn
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dean Howard
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jasmine Duchesne
Évaluation :
5
The manager is well liked and he is goes over everything with the customer.
Jonathan Kerr
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter Borden
Évaluation :
5
Le client n'a pas laissé de commentaire.
s-jeffery mclean
Évaluation :
5
Awesome service and easy to use
brian duval
Évaluation :
5
There were three things I did not like with my rental and they were all to do with the truck. 1. The speedometer was in MPH on the outside making it hard to read the KPH side. 2. There was a label over the speedometer right in my line of sight of 60, 80 and 100 KPH. 3. There is no backup camera. Other than that I had a great experience.
Nick Barnes
Évaluation :
5
The facilities are very clean and well heated! Security is very good as well. I have only had positive experiences with U-Haul and would only choose them for my storage needs.
MICHAEL KOSNASKIE
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Taylor Hansen
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna Doouss
Évaluation :
5
Le client n'a pas laissé de commentaire.
BONNIE CLAYTON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abdi Mao
Évaluation :
5
Always great to do business here !
FREDERICK RAYNER
Évaluation :
5
Just keep on smiling. You are all doing a great job. Thank you for your service.
salvatore belcastro
Évaluation :
5
Awesome service! Our move was smooth and easy in the suggested cargo van. Everything fit perfectly. Thanks Brandon & team Jackie O
jacqueline O'BRIEN
Évaluation :
5
The van I rented was clean and perfect for my needs. However, I rented a van in the middle of winter and the heat did not work. This was both disappointing and extremely uncomfortable.
Craig DiSero
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pavarasan Ayyakannu
Évaluation :
4
Le client n'a pas laissé de commentaire.
LLYOD RUSSELL
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott Hyatt
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mohanaraj Manickavasagar
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve Kazimer
Évaluation :
5
Too much communication. I think I got 10 email Nd half a dizen text messages. I did a precheck-in the day before but I went through it again at the counter. The mobile "skip the counter" option would be OK if I was renting regularly and was familiar with the process but for once in many year frequency of renting it is not convenient. I do not want to install your app for a one time rental. The truck, woman at reception and man at return were great.
Kent Sheen
Évaluation :
5
Le client n'a pas laissé de commentaire.
KYLE DAVID GRIMES
Évaluation :
4
everything was great
Cliff Perkins
Évaluation :
5
I had excellent customer service
tracy ebejer
Évaluation :
5
The staff at the Speedvale West location are super friendly and show that they actually care about their customers, good job
Erny Poljanski
Évaluation :
4
Everyone helpful
kathy keais
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAMILOLA DARAMOLA
Évaluation :
5
Le client n'a pas laissé de commentaire.
George Latimer
Évaluation :
5
Would recommend it to everyone. Storage room was large and clean. Thank you for your help
kathy keais
|
Expérience générale
Évaluation :
3
The equipment required us to free up the lock to access the key as it was frozen. Once we got the key, we could start the 10' unit to melt off the windshield. Then we had to free the rollup door which was frozen to the compartment metal lip. this all took us over 25 minutes to accomplish. The overall Truck Share 24/7 process took me over an hour to complete - not very efficient use of my time when it comes to moving. I would not likely use it again!!
DAVID G WATSON
Évaluation :
5
Friendly service. Easy process. Good price. Pleasant experience. Merci!
aureliusz gromczynski
Évaluation :
1
I'm now stuck with additional charges... A fully loaded truck... Out gas money... Drove through a storm, and and delayed in returning the truck.
Shelley Elder
|
Online Move In
Évaluation :
5
I can't remember the name of the young girl who set me up with my unit, but she gets a 10/10 for personality, customer service, and she was extremely helpful and detailed when she was familiarizing me with the facility and procedures. In my opinion, she's an exceptional representative for your company.
GREGORY MACLURE
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Expérience générale
Évaluation :
5
Iwas especially impressed how clean it was. I will use your facility again if needed.
sharron galarneau
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katharine Phillips-Wile
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janet Williams
|
Expérience générale
Évaluation :
5
Very clean. Secure access program! Employees were very friendly!
Kim Sinclair
|
Expérience générale
Évaluation :
5
Provided the service and storage needs we required. I would definitely recommend to others.
Athanasios Gravanis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Turcot
|
Expérience générale
Évaluation :
5
I was experiencing an emergency move situation and needed to have the smoothest transition as possible. The staff was so helpful and understanding of my situation. We were able to book a truck and rent storage and move everything in within 2hrs. Thank you everyone!
Kirsten desrochers
|
Premières impressions
Évaluation :
4
All staff were always very courteous and friendly. The only reason for 4 stars versus 5 was unfortunately the monthly rate, I felt was a little steep. Merci
shawn richarson
|
Expérience générale
Évaluation :
4
Brendan was quite helpful.
connie erdmanntrimple
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
stephanie gemmell
|
Expérience générale
Évaluation :
5
Brandon and EACH and every Staff so very kind and willing to help.Liked the storage place , is of my kind in every respect. I will have all of them on my mind , hard to forget. YES , I do miss them. Love you all Hariette
haritte misquitta
|
Expérience générale
Évaluation :
5
As a first time user of a storage unit, I was a little apprehensive. Jessica put me at ease immediately with her professionalism, friendliness and patience. All round excellent experience!
SHARON WALKOM
|
Premières impressions
Évaluation :
5
Very personable service and super clean! The floor cleaning lady was excellent as well.
Gertrude Mayne
|
Premières impressions
Évaluation :
5
Very clean and well monitored warehouse. Very easy to access. This storage facility feels as safe as storing in your own house!
MICHAEL KOSNASKIE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Guy veronneau
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pat Payne
|
Premières impressions
Évaluation :
4
Before even considering that you might need storage plan ahead and shop around if you can
Lewis McTague
|
Expérience générale
Évaluation :
5
Brandon Stagg was awesome, very helpful and friendly. Would recommend uhaul storage. Great choice for Manager! Thanks again Brandon
shannon swan
|
Premières impressions
Évaluation :
1
I had never signed up for a storage facility and did not know I ever had one. I was sent invoices for the unit without my knowledge of it existing and spent months trying to correct what was clearing a mistake on the part on U-haul. The U-haul website is aggressive with its advertisement pop-ups, it forces add ons down own throat, and this experience has shown me that it is nearly impossible to get a hold of the people who can do anything about this. I doubt I'll ever use U-haul again. Please fix your costumer service. Less robots, more humans.
Spencer Creaghan
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Expérience générale
Évaluation :
5
I had nothing I could store so I sadly had to let my storage spot go. I have never been so pleased with a company like this place before. The manager and staff are over the top when it comes to service and being friendly. They go above and beyond their expectations
Perry Rolph
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edwin Olmedo
|
Premières impressions
Évaluation :
5
I am so impressed with your facility! Super clean. Friendly, helpful, efficient staff! Super grateful to have gotten a unit there for my daughter's move out/move in. Made the whole process super smooth! Thank you :)
kristen maclean
|
Expérience générale
Évaluation :
4
Staff very kind and knowledgeable.
kathy keais
|
Premières impressions
Évaluation :
5
On site staff were awesome, friendly and accommodating. Send them some love.
Nathan Brady
|
Premières impressions
Évaluation :
3
24 access was mentioned but did not clarify the requirement to speak ahead or after 7 pm loading doors were restricted to customers' single doors no truck doors. Made it very painful to transport goods by hand through the narrow door. As it was not mentioned causing annoyance and pain. Was under the impression that the unit was move-in ready, did not know until getting there and had to meet the front desk clerk 10 minutes before closing to get a lock changed with the security clasp. I am grateful the lock was included free as a promotion as long not lost, but lots of rushing around after getting the house cleared out was a new experience for me.
Edward Watts
|
Online Move In
Évaluation :
5
Amazing and wonderful knowledgeable staff. Very helpful, friendly, and total professionals.
JEFFREY KENNY
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID ELLIS
|
Premières impressions
Évaluation :
5
Manager Alyssa is great she will make sure you are comfortable and happy with leaving personal stuff in storage she assures you that my belongs will be safe
Thank you Alyssa I will come back again to store my holiday decorations and the price is good
Jennifer Vallecillo
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rob Hurry
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
stephanie Cserepka
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert Hicch
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alex Farquhar
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
kim crawford
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alejandra Herrera
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KRISTEN WRIGHT
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERTA FORD
|
Expérience générale
Évaluation :
5
Great customer service! Super friendly. Clean facility. Feels very secure!
kristen maclean
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
CARLOS ACOSTA
|
Expérience générale
Évaluation :
5
Very clean and well maintained, great staff, very helpful.
Art STAGG
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
arun prasad
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
AARON SHORTEN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tien Nguyen
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marie Hajer
|
Premières impressions
Évaluation :
5
Jessie is the young lady who served me. She is extremely knowledgeable of all the u-Haul products. She was was very friendly with other customers too. She has the demeanor of enjoyment. You, need to give her a big, fat raise. She went beyond and above when let me through the closer door since I use a walker and it was much closer than the main entrance.
marie jerome
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOAO CARLOS DE OLIVEIRA JUNIOR
|
Expérience générale
Évaluation :
5
Staff really nice. VERY CLEAN!!
Kim Sinclair
|
Premières impressions
Évaluation :
5
Brandon and his team were excellent and very helpful in all areas of their services .Brandon thanks again for the great service for the past 2 years, continue the great work and be safe, God bless you all. Bob
bob barnsley
|
Expérience générale
Évaluation :
5
Uhaul Speedvale staff has always been so professional to me for the last 5 years. I will continue renting from this location
Alice Duerr-Mburu
|
Expérience générale
Évaluation :
2
I came after hours as I had a code to unlock in the building and. I found a green lock on my unit. Which I was not made aware about. I drove all the way there to find that out. And trying to get a hold of office as been a problem.
Devin Lucas
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kim Klumpenhower
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Madison Hernandez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ruth Cooke
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Meier
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darren Sim
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sophia Mac
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Head kennether
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joel Cowan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharron Silver
|
Expérience générale
Évaluation :
5
Million thanks to all the staff members for your combined effort to help me every time I come around that l need help, your love, support, care, encouragement, understanding, undivided attention to all the ladies and gentleman: many more thanksgiving to Jennifer, Anabell, please every lady put your name there! I am forever grateful for your kindness, friendship, family oriented work place my gratitude to you all keep good job bravo and kudos Merry Christmas and happy new year 2023. Beatrice
Beatrice Ofosuah
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Graeme Hayward
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julianna Murphy
|
Premières impressions
Évaluation :
5
The gentleman who helped me move in was very helpful, friendly, and professional.
Anna Scuhr
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Richard Paul
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen Disero
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mulanga Kanda Mamie
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
EBEN P VAN DER STAM
|
Expérience générale
Évaluation :
1
Staff were horrible. Not friendly acted like they hated their life and job. If you ask a question they made you feel stupid. I'm also absolutely appalled by the the fact that you rent a trailer for $20 and then you have to buy an extension for the brake lights $37 because the one they give you is 1 inch long (also when I asked if we can return the stuff after the guy laughed in my face) and you have to buy a trailer hitch $50 if your vehicle doesn't have one. It's just a huge money grab. The reason we left in the first place was because they keep upping the price of the unit. We started at around $145 and then was paying $200 a month like that's insane. We found a unit for 125$ that's including taxes. People shove garbage in the reuse centre and it's never cleaned out and the alarms that go off every-time you open your unit door that we were told would be fixed 2 years ago still happens so yeah do not ever recommend U-haul. Huge money grab. Will be making sure people know about this dump.
James Aberdein
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ricky Pacan
|
Expérience générale
Évaluation :
5
Best storage facility that I've used and I've used quite a few
Jeff Neal
|
Expérience générale
Évaluation :
5
The drive up unit was the best set up. Just drive up and unload. Price was good as well, we paid almost double for a similar unit when we were in the GTA
brian borison
|
Expérience générale
Évaluation :
5
Everything was perfect.
Anthony Bulka
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Paul
|
Premières impressions
Évaluation :
3
Could not access my unit for the first 24 hours because staff did not unlock the unit in preparation for my move in
Roger Vaughan
|
Online Move In
Évaluation :
5
Young lady was very friendly and helpful.
brenda stojsin
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah Griffith
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
helene gadoury
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Delbert Hall
|
Premières impressions
Évaluation :
5
Alyssa Cox is a valuable employee she's always been so wonderful
Katie Miner
|
Expérience générale
Évaluation :
5
There is a young lady at speedvale,Guelph. I'm not sure of her name but she is a definite asset to your company. She needs to be recognized formally for her incredible customer service. Respectfully Sandy Dennie
Sandy Dennie
|
Premières impressions
Évaluation :
5
Access met our needs and account was opened and closed in a timely manner. Very efficient.
Ian Kenyon
|
Expérience générale
Évaluation :
4
merci
BALMINDAR SANDHU
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
COLINJ BENSON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Snyder
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wen Shi
|
Premières impressions
Évaluation :
5
Jessie was most helpful, ready with answers to all my questions. She's a keeper!
marie jerome
|
Premières impressions
Évaluation :
5
Everything was clean. Staff were knowledgeable and very helpful
Penny Kennedy
|
Premières impressions
Évaluation :
5
The facility is very well kept. Clean and organised. The layout is excellent. Large auto access door, auto lighting, available dolleys. Initially I have chose this facility for all the above, over a few others. After 3 years, I would still choose this one . Thank you, and Yes, I do recommend it. Only one suggestion to make it perfect: A small roof above the loading area would make the moving in-out possible even in bad weather, a true 24/7 access.
Gabor Feher
|
Expérience générale
Évaluation :
5
I had a great experience at U Haul…space was available when I needed it and the size was just what was required to store the items I had. Any contact with site representatives was helpful and completed with courtyard. Pre authorized payment was convenient and meant a worry free rental. Would definitely use again if circumstances warranted.
Ruth Hunt
|
Expérience générale
Évaluation :
5
Alyssa was awesome, very friendly and understanding of our needs. First time to the facility (Speedvale) and would definitely recommend using U-haul for both storage and truck rental. A+++!
CHEONG NG
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yassin Ramadan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ted krasinkiewicz
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyler Noakes
|
Expérience générale
Évaluation :
4
I found one of the managers at the Speedvale office in Guelph incredibly rude and dismissive when I asked her why U-Haul does not pro-rate and refund for the month when there are three weeks left. Another manager explained it to me and was helpful. Some lessons in polite and helpful customer service are due to some of your staff.
ROBERTJ MACKINNON
|
Expérience générale
Évaluation :
5
The place was always clean and worker's are respectful and friendly.
kate serwah-bugyer
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura Armour
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah Howard
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
rino messore
|
Expérience générale
Évaluation :
5
Everyone was always helpful and the storage area clean. Was a good choice to use uhaul storage during our renovation
Alex Moir
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERTA FORD
|
Premières impressions
Évaluation :
2
Prices are waaaay to high. For the same size unit elsewhere it was almost $100 cheaper with security.
ELIZABETH QUINTANILLA
|
Expérience générale
Évaluation :
5
All the staff were friendly and professional. Merci.
cathy stewart-leahey
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alison Hillis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacob Elliott
|
Premières impressions
Évaluation :
4
By a friend
kate serwah-bugyer
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyler Catteau
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ali Zubair
|
Premières impressions
Évaluation :
5
From the time my U-box was pulled from long-term storage in Alberta, it's arrival in Ontario, and subsequent unloading into a storage unit, there was nothing but professionalism .. as always.
daryl samotowka
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
JOHNR DR BUCHER
|
Premières impressions
Évaluation :
5
Everything was good
KEVIN ROY LADOUCIER
|
Premières impressions
Évaluation :
5
Kuldip Randhawa was brilliant in handling all my questions and concerns.
MOHAMMAD SHAIKH
|
Expérience générale
Évaluation :
5
It actually went really smoothly.
Privacy Request
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Melanie Royer
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dave or Emily Loewen
|
Expérience générale
Évaluation :
5
The staff at this location were excellent! Every employee I encountered was pleasant & willing to go above & beyond to be helpful. The whole experience was great & I will be recommending them to anyone who asks
Tara Secor
|
Expérience générale
Évaluation :
5
Management and staff are very helpful and accommodating.
Glenn Liggins
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracey Cygan
|
Expérience générale
Évaluation :
5
The staff are great here & extremely patient & helpful!
Tara Secor
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kasandra Hepburn
|
Premières impressions
Évaluation :
5
Well taken care of by all staff i had contact with over MANY interactions - especially Faisal and Alisha. My only constructive criticism is the payment screens - if memory serves correctly, the screens were backward - asking to enter PIN before showing and approving the amount. I might not be remembering correctly, but i do remember that it was very different and confusing than any other interac/credit card payment system i've used in other retail locations. Suggest re-working to make similar to other retail outlets. Craig 519-993-9221
CRAIG BLACK
|
Expérience générale
Évaluation :
4
your counter managers
are excellent,,,
Donald Somers
|
Premières impressions
Évaluation :
5
This place is amazing. We felt our stuff was secure. This is a very clean place, climate and security controlled.
Gloria Desmoulins
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Stover
|
Expérience générale
Évaluation :
5
The girl that served me was very pleasant and helpful, thank you
ken grimoldby
|
Premières impressions
Évaluation :
5
24/7 access, nice and clean. Friendly staff and always try to help you.
Syed Hasan
|
Expérience générale
Évaluation :
5
While I needed the storage space I couldn't have asked for a better set up. The facility was always super clean and fresh. Access was great with big sliding doors and great hours.
john lyall
|
Expérience générale
Évaluation :
5
Great experience all around and would definitely use u-haul again.
Joanne Barnes
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melanie Royer
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Luke Tetreault
|
Expérience générale
Évaluation :
5
This place is so clean it's impressive. I feel very safe here as well. I individual who showed me how to use the facility was very pleasant and made it all very clear.
Ricky Pacan
|
Online Move In
Évaluation :
5
My experience from initial phone call to moving items in to unit was nothing but AMAZING!
Melinda Henderson
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Marin padilla
|
Expérience générale
Évaluation :
5
Really appreciate the team going above and beyond actually helping me after hours special thanks.
JOHN MORRISON
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
RUTH KAMPERT
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
David Henry
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua barry
|
Expérience générale
Évaluation :
5
After an initial problem, Brandon took care of everything much to my satisfaction. Very good service.
Leonard Day
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES STARLING
|
Expérience générale
Évaluation :
4
Nice and clean place for storage.
Vandhana Felvinti
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
daniel klassen
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracey Cygan
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEPHEN PALLINI
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
lori roach
|
Expérience générale
Évaluation :
5
I would like to Thank you all for accepting me when I first started there, I am very pleased and all of you are approachable. I have no further comment at all, I am contented of what your service are. Hopefully, in the future, if I still need a space, Im still welcome. It just happened that I have to move because My husband and I bought a new house. I definitely recommend this company for the better service, clean environment, friendly relation, good space and safe to go through. Thank you very much to all of you. God bless and be safe.
Sheila Nicolas
|
Expérience générale
Évaluation :
5
Staff were outstanding always willing to help.
JOHN BRANDSMA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDREWE KRUCKER
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vanessa Mckenzie
|
Expérience générale
Évaluation :
1
Didn't have my proper unit when I went to move in so had to split my stuff in two units which staff tried to charge extra for. Then, when I was going to move out, a representative said I didn't have to pay the past few days as I'd be paying full month price for 3 days. As a result, I not only got charged full price but actually got charged a late fee on top of that. Then, when I went to confront this issue, the staff proceeded to tell me that uhaul doesn't do prorated payment. Eventually, I had to prove a staff member misled me with facts (notes and call recording). Only then did the staff waive my fee. Horrible experience all the way around.
NATHAN CHICK
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
AMY HEPBURN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RUTH KAMPERT
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Perry Rolph
|
Premières impressions
Évaluation :
5
The front staff are incredibly friendly, accommodating and helpful. The facility was really well maintained by a kind cleaning staff. Thank you for a seamless experience.
Melissa VanMaanen
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Catherine Oakley
|
Expérience générale
Évaluation :
5
Would. Recommend. You storage. Ti any body looking.
Deborah Griffith
|
Expérience générale
Évaluation :
5
this facility was very clean and the staff were very helpful. one comment is that customers should be made aware of the only disc lock policy upfront.
Kevin Ablack
|
Premières impressions
Évaluation :
5
Fazel was so friendly and helpful! Facilities were incredibly clean. I was very impressed!!
Leigh Mitchell
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Honora Harvey
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ken Downton
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
George Fedoruk
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ruth Cooke
|
Premières impressions
Évaluation :
5
Great service, very clean facility and confident in the security of my stuff.
Art STAGG
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Janice Brownlee
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ramona Garcia
|
Expérience générale
Évaluation :
5
Staff was always super nice. Very clean will use again down the road if needed
Lisa Munro
|
Expérience générale
Évaluation :
5
Friendly staff, well maintained, very convenient. The space we chose was enough for our stuff and nice and clean as well. I'd definitely recommend Uhaul to a friend.
Raquel Solis Castellanos
|
Expérience générale
Évaluation :
5
Very smooth transaction and all our needs were met.
George Fedoruk
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
sarabjeet Narang
|
Premières impressions
Évaluation :
1
I had a few questions about moving in etc... I waited in line at the location for 90 minutes, but could not wait any longer and had to leave. It was a really horrible experience. There were many folks that were upset. Very bad
Desmond McNamee
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
PHILL CORDEIRO
|
Premières impressions
Évaluation :
5
The staff was knowledgeable and helpful
TONY CANEPA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aaron Russell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
terry lock
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hilary Eves
|
Premières impressions
Évaluation :
5
All staff were great! Very helpful getting us set up with our storage unit and also when we rented a trailer. Definitely will be back!
Rob Townsend
|
Expérience générale
Évaluation :
5
I really appreciate the honesty and willingness to provide a respectful approachable place. Much appreciated. They are willing to go above and beyond the call of duty to provide a safe soultion to any storage or moving requirements
Taylor Flood
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Mortensen
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Community Living Guelph Wellington
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kennedy Rice
|
Expérience générale
Évaluation :
3
I was disappointed entering the office today to close out my storage rental and seeing a sign for the original rental price U signed up for but was charged more for many months. That is fraud. I have a picture of the display. A refund inc. hst for the overcharged months would be appropriate. I wonder if this happens after checking out the swipe logs and noticing customers that do not visit the facility often
Scott Pettigrew
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
janna EARLS
|
Premières impressions
Évaluation :
5
Always easy to access my unit and was very easy to move out of the unit.
Amanda Sutton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAELB SMITH
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peg Lawson
|
Expérience générale
Évaluation :
5
Staff was very friendly and helpful. Thank you! I would definitely recommend U Haul to anyone needing storage or truck rentals!
WILLIAME COOKE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lorne CASWELL
|
Expérience générale
Évaluation :
4
Availability and online reservation was very easy and quick. Only downfall was pricing. I saw more competitive pricing at other facilities. When I went inside the U-Haul office they also had a lower price displayed, but I was told that the signage was incorrect.
Emily-Rae Steele
|
Online Move In
Évaluation :
3
I have always had a great experience with the staff there I am just not fond of using a storage space
Andrea McMillan Irwin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janet Williams
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
marius roland
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danielle Kinnear-Pietrangelo
|
Premières impressions
Évaluation :
4
My only issue is with the set-up of payments. When I got my first invoice in my email, the total to pay said $0.00; there was no other indication of date or amount. I had the first month of storage free so I just assumed that this was for the first month free. Then maybe 2 weeks later, I got an invoice saying that my payment was late and I had a late fee attached now. Why would I receive an invoice with the total of $0.00 on it? Why would it not state the amount owed. From a customer's point of view, this is inaccurate and confusing. I would appreciate having an invoice that more clearly stated my costs.
Theresa Mathers
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
peter fischer
|
Premières impressions
Évaluation :
5
Very convenient well run storage space reasonable rates
diane montgomery
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amanda Galka
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
kim norkooli
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Burkholder
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary Davis
|
Expérience générale
Évaluation :
5
Nice and clean, feel safe to go there alone!
Vali Daniela Lobodan
|
Expérience générale
Évaluation :
1
Was told to remove my boat after 2 weeks of being there leaving me high and dry for storage. They did refund me my money without argument which was a plus. My boat storage was out beside the road so not behind any security fencing or anything hence the poor rating for security.
wayne mcclanahan
|
Expérience générale
Évaluation :
5
Thank you for being there for my move from Toronto to Guelph. I'll recommend your facility to others.
Teah Lauermeier
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
james smith
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
john mccormack
|
Expérience générale
Évaluation :
5
Thank you for your assistance in my move to Guelph.
Teah Lauermeier
|
Premières impressions
Évaluation :
5
Amazing facility very clean
Candace Laing
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zenon ilczyna
|
Expérience générale
Évaluation :
5
Amazing place and easy to access and use. I would recommend it anyone who needs a safe clean spot to store stuff that can be accessed easily.
Kevin Sealy
|
Expérience générale
Évaluation :
5
Very friendly and courteous staff and very nice and clean lockers
Ron Oatman
|
Premières impressions
Évaluation :
5
Great place to store your goods very clean dry . very well taken care of. Would recomend to any one very reasonable price. Employees very polite and willing to help gteat experience
PAT LAZENBY
|
Expérience générale
Évaluation :
1
Not sure why I am receiving these emails as I don’t have a storage unit with uhaul because after receiving confirmation and going there to get the unit there was non available!
Brandi Lane
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zenon ilczyna
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Katherine Snook
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Colin Beswick
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
diva fuentes
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Karen Kistoo
|
Premières impressions
Évaluation :
5
Not thrilled that 24 hour access costs extra.. I work unusual shifts. On the flip side, they waived a late penalty when I was late on a payment. Overall very happy.
connor beebe
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wilf Bondy
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janice Schaefer
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
noble george
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jim Seeds
|
Premières impressions
Évaluation :
5
Booking on the phone was fairly quick and easy. The staff at the Guelph location on Speedvale Rd were excellent. Very helpful and friendly and they made the move very easy.
Phoebe Corless
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
pat campbell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
stacey haines
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Jarvis
|
Premières impressions
Évaluation :
1
I have not moved in and did not want my starting date to start on the Mar 16. It was to be the 21st of March. The on line registration was the worst scenario, because now I am paying for a week I did not need or want.
Marilyn Favaro
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
milika tomlin
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dave Graham
|
Online Move In
Évaluation :
5
Brandon and the staff were helpful and accommodating. Great experience.
Suzanne Gordon
|
Expérience générale
Évaluation :
5
My experience was excellent right from day one
Duane Westrik
|
Expérience générale
Évaluation :
3
good experience, staff professional and courteous
Paul Mclellan
|
Premières impressions
Évaluation :
5
This was an easy decision because of your very helpful staff and your new location in Guelph. The accommodations are amazing with the move-in indoor parking area and the lay-out of your heated storage
denmar displays
|
Premières impressions
Évaluation :
3
The recommended truck was the perfect size and the recommended storage unit was also the perfect size. There was way too much confusion and waiting to confirm information that had already been confirm
barb mcphee
|
Premières impressions
Évaluation :
5
EXCELLENCE!!
rob anderson
|
Expérience générale
Évaluation :
5
The staff were wonderful, the facility was very clean and well looked after. We felt that our belongings were safe and secure.
Fay Schmidt
|
Expérience générale
Évaluation :
5
The staff were very helpful and processed our request in a timely fashion. Very clean facility!!
Duane Westrik
|
Premières impressions
Évaluation :
3
General Manager is extremely unhelpful. I would go in person to ask for a adjustment to a reservation or make a new reservation, he would say it was not possible. I would then call Uhaul with no issue
Ian Trepte
|
Expérience générale
Évaluation :
4
Aside from one incident that took place when I first moved my things there, everything else was great. There is a young woman there that is extremely rude and very unhelpful.
Daniel Clavjio
|
Expérience générale
Évaluation :
3
Uhaul does not pro rate the final month. My contract was started the 29th when I opened acct but when I closed it on Sep 2 I was charged for a full month for 4 days of storage. This is a ripoff
larry barlow
|
Expérience générale
Évaluation :
5
2 times in a row! Absolutely fantastic service and prices and no bull crap. You folks made my move far less stressful.
gaston petel
|
Expérience générale
Évaluation :
5
I was at the Speedvale location on Saturday and assisted by Peggy. She was super helpful and I was pleasantly surprised at the rates for services there.
john lyall
|
Premières impressions
Évaluation :
5
The only issue is you are so busy sometimes the lineups for product take a long time.
mike adam
|
Premières impressions
Évaluation :
5
The employee in the afternoon of Thu Aug 22 was extremely helpful, professional and very proficient. He definitely went out of his way to assist in all of my needs today. Very impressed
Edward Quinlan
|
Expérience générale
Évaluation :
5
Very friendly and helpful staff.
JOHN HEHN
|
Premières impressions
Évaluation :
4
nil
Barry Elder
|
Premières impressions
Évaluation :
5
Excellent service. Questions answered fully. Great experience.
Michael Bentley
|
Premières impressions
Évaluation :
4
We did not agree with the extra charge that was stated in order to access our storage unit when it was convenient for our hours of work. We paid enough for the monthly fees to have access
Catherine Martin
|
Expérience générale
Évaluation :
5
Beautiful storage facility with a great selection of products and services. Brandon provided me with fantastic customer service and would definitely return to this location. 10/10
Molly Graham
|
Premières impressions
Évaluation :
1
u-haul sent me to 3 different branches to pick up a truck and an auto-transport. They made me to postpone my trip and lose money to airbnb. They sent me to a different city to drop. %100 disappointed.
Hesam Eskandari
|
Premières impressions
Évaluation :
5
Your staff were especially helpful and courteous to me the many times I went back and forth to my unit. Great security too!
JUDY BLACK
|
Expérience générale
Évaluation :
5
Right from start to finish the staff including Manager Brandon were helpful, friendly and courteous- we will use you again when the need arises.
joanne herold
|
Expérience générale
Évaluation :
5
Very nice experience. U-haul is our "go to" for all moving and storage needs. Thank you for the great service.
ANDREAS pozzi
|
Expérience générale
Évaluation :
4
All good.
Maurice Robichaud
|
Expérience générale
Évaluation :
5
Yes the young young man helping me, went out of his way. Was patient with me. Helping me to decide what was best for me to rent. Big kudos for him!!
lyla Boettcher
|
Premières impressions
Évaluation :
5
Some of the best staff I’ve encountered at uhaul
Michael West
|
Expérience générale
Évaluation :
5
I had an amazing experience with this storage facility! 10/10 would use again.
christine taschuk
|
Expérience générale
Évaluation :
4
Helpful assistance
Courteous and friendly staff
Barry Holst
|
Premières impressions
Évaluation :
5
I have never had any less than very pleasant people helping me and carrying items to my car. I commend in particular Brandon Stagg who has always been friendly and the girl with the tattooed arm.
alison kyba
|
Premières impressions
Évaluation :
4
wow this establishment is great from its service to its great amount of options to choose from. I feel like they are able to help with anything i throw at them
megan liddell
|
Expérience générale
Évaluation :
5
The employee, Jacklyn Kister, courteous, knowledgable, can do attitude!
PAUL BOUDREAU
|
Expérience générale
Évaluation :
5
Great service.
Tania Sanghi
|
Premières impressions
Évaluation :
5
Customer service was very good, and quickly solved a major problem when my locker was erroneously booked. I really appreciated the ease in unloading their facility, very clean location. Merci!
Ron Gaudet
|
Premières impressions
Évaluation :
3
My initial invoice online had the truck in US$ and the storage locker in Can$. i could not access my account online from several different devises. I set up auto pay for the storage space,but it fail
Mike Smith
|
Expérience générale
Évaluation :
5
Easy to deal with.
Dan Vettoretto
|
Expérience générale
Évaluation :
5
Great experience. Friendly staff - Jacqueline was awesome
christine taschuk
|
Premières impressions
Évaluation :
5
Very happy with everything
Jessica Mendonca
|
Premières impressions
Évaluation :
5
Aneleise and Jennifer were amazing help . Thanks so much
arman mahmoodi
|
Premières impressions
Évaluation :
4
The person I spoke to on the phone to arrange this was lovely and helpful. When we got to the Guelph uhaul, the woman that helped us was professional and helpful though exhausted!
Theresa Mathers
|
Premières impressions
Évaluation :
4
Check in process took way too long. However staff were nice and helpful
Alison Lee
|
Premières impressions
Évaluation :
4
We were disappointed - we rented a 2nd smaller unit and were told that we could not get a one month free for the 2nd unit. If we had rented a bigger unit we would have gotten one month free on the big
Fay Schmidt
|
Premières impressions
Évaluation :
5
Both Brandon and Antoinette were very helpful-very clean and bright facility
joanne herold
|
Premières impressions
Évaluation :
5
Keep up the great service
John Arsenault
|
Expérience générale
Évaluation :
5
Smooth move and wonderful people who picked up and dropped off the ubox container within the alotted 2 weeks.
Rebecca Mayers
|
Expérience générale
Évaluation :
5
Thanks
Jack Davis
|
Expérience générale
Évaluation :
5
Daniel was extremely professional and helpful throughout the entire process. Even up sold me to the storage unit! We would recommend anyone to your facility.
Christian Stoneman
|
Premières impressions
Évaluation :
4
Good people.
bryar lautanbach
|
Premières impressions
Évaluation :
5
Branden was very helpful and the facility looks very nice and clean
Jon Beauchesne
|
Premières impressions
Évaluation :
5
The woman helping me check in was by far the best employee I've ever dealt with at uhaul.
Michael West
|
Premières impressions
Évaluation :
5
Very convenient ... Met our needs well
jim filleter
|
Expérience générale
Évaluation :
5
Staff were friendly and approachable. A nice, clean, modern facility!
William Henderson
|
Premières impressions
Évaluation :
5
GREAT PLACE
william schuett
|
Expérience générale
Évaluation :
2
I believe that this was a very poorly managed place. I was assigned a locker with a pole in it, so I had to go get a different one. My kids had spent the day moving and were very fussy
Grace Morton
|
Expérience générale
Évaluation :
5
Excellent customer service!!! Fast and easy service and always a pleasure doing business with staff.
Jennifer Frey
|
Premières impressions
Évaluation :
5
In my opinion this is the way a business should be run. All the employees that I have encountered are very pleasant to deal with and know what they are talking about. You get what you are promised.
Malcolm Craigie
|
Premières impressions
Évaluation :
5
My experience with this Uhaul location has been nothing but positive since day 1. They made sure that all my needs were met in a timely and professional way, from truck rentals to storage units.
Malcolm Craigie
|
Expérience générale
Évaluation :
2
The people there were great. But the KMs killed me...If you're gonna advertise $20, why does it have to come to nearly $100 to go to Marden and back..seriously..I'm a single mom, that's a week of food
Grace Morton
|
Premières impressions
Évaluation :
5
Jaclyn is amazing! She went above and beyond what would be expected!
alicia mcdonald
|
Expérience générale
Évaluation :
5
They always exceed my expectations. Very friendly and very helpful.
alex batt
|
Expérience générale
Évaluation :
5
They went above and beyond.
Elaine batt
|
Expérience générale
Évaluation :
5
I've been to 2 different UHAULs in Guelph. By far, the one on Speedvale is THE best of the 2. Staff was extremely helpful and facility was first rate. I've gone back to use them 3x.
kevin godard
|
Expérience générale
Évaluation :
5
The best staff ever very clean and friendly
darren metcalf
|
Réservation
Évaluation :
4
It served well
Rosilin Thomas
|
Expérience générale
Évaluation :
5
Brandon was very helpful, knowledgeable and polite during our conversation
He made the booking very seamless
Thank you
asha clarkin
|
Réservation
Évaluation :
5
Both guy that set up reservation and the lady that filled it were great.
Brandon Gagnon
|
Réservation
Évaluation :
5
Awesome
dayle bodreau
|
Réservation
Évaluation :
5
Helpful in getting everything setup and done.
randy dewar
|
Réservation
Évaluation :
5
I have nothing but glowing remarks about U-Haul. Thanks for all your help and flexibility. The staff at Guelph on Speedvale were great.
dan rambo
|
Expérience générale
Évaluation :
5
Fantastic customer service!
Jonathan Gaiero
|
Expérience générale
Évaluation :
5
Staff was great!
Ubox was delivered on time.
jill russell
|
Expérience générale
Évaluation :
5
My driver was very friendly and nice.
Chenchen Teng
|
Expérience générale
Évaluation :
5
Everyone was extremely helpful and accommodating. I especially want to acknowledge the efforts of Jaclyn Zister, U-Box manager at this location for her great assistance and friendly, outgoing attitude
allan grant
|
Expérience générale
Évaluation :
5
Diane the Manager and the rest of the staff were excellent and very helpful every time I contacted them. They were very accommodating to all of my needs. They always had a friendly attitude.
rocco palmeri
|
Expérience générale
Évaluation :
4
Very friendly staff.
Daniel Andres
|
Expérience générale
Évaluation :
5
i was told I would get a reciept sent to my email and I have never received my final please send me my email receipt.
clayton uyede
|
Expérience générale
Évaluation :
5
The Manager, Diane was very attendative to my needs. Great to deal with.
jim anderson
|
Expérience générale
Évaluation :
5
I am very pleased with the service from your Speedvale, Guelph faciliry. The employees were extremely helpful and pleasant. If I need moving or storage I am definately going to U haul. Thanks
Katherine Crawford
|
Expérience générale
Évaluation :
5
A large, clean & well run facility. Staff are friendly and eager to assist customers. There are communication issues between Head Office and the branch, not branch fault. UHAUL online Chat is useless
Trevor Gregg
|
Expérience générale
Évaluation :
5
Amazing service from Sarah who I dealt with. I was annoyed by phoning in to schedule things but Sarah took charge and helped me out. Would recommend Sarah to anyone.
mark morrison
|
Expérience générale
Évaluation :
4
Was told by 800# that my pod would be available for 9am. Arrived at 9:15 and it wasn't out yet. The girl that helped me was very professional and quickly rectified the error. Overall + experience ☺
Daniel J Purschke
|
Expérience générale
Évaluation :
5
Very good. Would use again
Ryan Smith
|
Expérience générale
Évaluation :
5
My driver Sara (or Sarah) was extremely accommodating. The window of availability for dropping off my u-box was narrow due to limited driveway space & she accommodated where she could. Merci encore!
Devin Creighton-Young
|
Expérience générale
Évaluation :
5
Our ubox driver Sarah was excellent. Would absolutely recommend to a friend or family member. Thank you uhaul.
megan contini
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.