Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The process was easy. The rate online needs to match the in store rate after omit reservation.
JASMINE REESE
Évaluation :
5
Excellent
Theresa Umoren
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
KIVANC BIBER
Évaluation :
1
I was charged twice for a ball hitch and only received one, I told the front desk employees and they still charged me for another one I would like a refund for the one I did not receive
Onassis Fernandez
Évaluation :
5
The manager and staff were knowledgeable. Professional, courteous and helpful.
Kenneth Simmons
|
Expérience générale
Évaluation :
5
Highly recommend 👍
Melody Loyd
|
Premières impressions
Évaluation :
5
Martin, thank you for taking care of my stored items. I really appreciate your superb customer service. 18 years is a long time however it was money well spent.
YOLANDA FARRELL
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SALEH AHMED
Évaluation :
4
Food policy doesn’t make any sense, if you have a rodent issue deal with that not the customer
Daniel Edwards
|
Premières impressions
Évaluation :
5
I really liked the Manger all around good guy
ROBERT LOZANO
|
Expérience générale
Évaluation :
2
Bien
Mildred Ovalles
Évaluation :
5
I luke how they work with in a difficult time of need they made it less stressful and made convincing. Thank you and stay steady and strong uhual employer and employee thank you stay blessed
Derek Ester
|
Premières impressions
Évaluation :
5
The guy who checked me in and was in the front desk was really friendly and accommodating. Made the rental process pretty smooth .
Jesus Herrera
Évaluation :
4
Martin runs a busy location
I was in my storage unit for 10 years and also had my 38 foot travel trailer in a space as well
Propane Station is very handy to have on site
JOHN STONE
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Duane Noel
|
Premières impressions
Évaluation :
5
Excellent service and equipment
nick bartyzel
Évaluation :
5
great overall and easy.
raul mancilla
Évaluation :
5
Excellent customer service, timely get the truck.
rehan ahmed
Évaluation :
5
See Yall next time. Thanks
RANDALL HON
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERRY CASTON-HEADEN-BLACK
|
Premières impressions
Évaluation :
4
Leaving trashes around dumpster area are really bad, be more demanding on the rules. And also have the outside storage renter to pickup trashes that's lying around. in their spot.
NIGEL DELGADO
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amanuel Weldemichael
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fangzhong Tian
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darieyn Flowers
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Althea Johnson
Évaluation :
5
Over all my staying my experience was excellent I would like to give a very warm thank you to Martin and Linda and the rest of the staff for their hospitality unfortunately I moved to a different city so I just needed to move all my stuff but if I ever do come back to this location I will be gladly to come back and rent for them thank you for everything.
Gladys Jimenez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
rochelle emanuel
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
NAPOLEON LEE
|
Expérience générale
Évaluation :
5
Well keep. Talented caring management. Excellent! Ephraim Emanuel Gilkes
ephirim gilkes
|
Premières impressions
Évaluation :
5
Really nice people
ROBERT LOZANO
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roneisha Mcclean
|
Expérience générale
Évaluation :
1
Check engine light was on. Don't supply vehicle with a engine light on. I was waiting for the truck to break down on me. The front passenger tire was low had to fill myself. I have a job, I don't work for u-haul the approval process was ridiculous. I've rented from U- haul before. Shouldn't have had to go through all of that waiting.
Gene Burrell
Évaluation :
5
If I wanna recommend a storage to anyone,gonna recommend this place,because it's really the best storage to use. I do really appreciate your service.Thank u
Lateefat Otukoya
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
charles westbrook
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roneisha Mcclean
Évaluation :
5
Great front office personnel. Friendly, informative, and super helpful when you need them. Thank you for the pleasant experience.
marion southall
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
SIBBIE WILEY
Évaluation :
1
Unit broken into. They lost key to new lock. Had to have lock drilled. No good experience. Do not use
RUIHE ZHOU
|
Expérience générale
Évaluation :
5
Every Friendly lady in the Uhaul office
ALEX OCHEME
|
Premières impressions
Évaluation :
5
Great people
Alex Ocheme
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizaabeth German
Évaluation :
5
The associate (lady) that attended to me during the pick up and drop off was amazing. She addressed to all my queries and concern positively and was helpful. The vehicle was great too. Merci les gars!
OLUWATOSIN OLUWO
Évaluation :
4
Le client n'a pas laissé de commentaire.
tien vo
Évaluation :
5
Service was Excellent and to my satisfaction great environment and good place to do business
Jude Chinweokwu
Évaluation :
5
Customer service was excellent. Please upgrade the lady that attended to me. She's good at what she do. Thanks uhaul
Leonard Njoku
Évaluation :
5
Le client n'a pas laissé de commentaire.
carmen villatoro
|
Expérience générale
Évaluation :
5
It is very easy to grab a truck through the app, excellent customer service, I recommend it
Jarold Gonzalez
Évaluation :
2
The truck we got the head light was out on driver side, the engine light was on and the air didn't work and most of all we had low tire pressure and when we went in they told us one thing over the phone and told us different when we got there.also we couldn't get anyone to come up front for almost 20 minutes. They should of discounted us it with all of the problems we had we even took pictures to proof it
KERRY KRAUSE
Évaluation :
5
More trucks
Tunde Sonubi
Évaluation :
5
Extremely difficult Return Vehicle check out system, my nephew, the driver could not do, so he returned the vehicle sooner than I planned. He returned the vehicle at the counter
SERGIO PLASENCIA
Évaluation :
3
Le client n'a pas laissé de commentaire.
LEON NELKIN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Portia Roy
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Portia Roy
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
FRANK RICKMAN
|
Expérience générale
Évaluation :
5
Merci!
Luis Ruiz
Évaluation :
5
Le client n'a pas laissé de commentaire.
AMY MILLER
|
Expérience générale
Évaluation :
4
I was quite impressed with the clean facility and well control storage climate. The secure measures to gain access to the area is to be commended. I recommend this Enterprise for all your storage needs. My only concern is the price fluctuations, but besides that I have no complaints.
Michael White
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jose Medina
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chiesa Roberts
Évaluation :
4
👍🏼
Fremiot Bernabe
|
Premières impressions
Évaluation :
5
Very well staff . Very helpful. Je les recommanderais à n'importe qui. Thank you for be there when I need it. Steven Haynes
STEVEN HAYNES
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MYA DEASON
|
Expérience générale
Évaluation :
5
Brittany was absolutely incredible. She was very helpful in getting our unit set up and was always friendly and available whenever we went to access our storage.
andrea barrientez
|
Expérience générale
Évaluation :
5
Both at Bissonnet &Beechnut an at West Bellfort location employees were very courteous and helpful
Burhan Nomani
Évaluation :
1
When I entered the U-haul office/building, there were two employees conversing. Both employees made eye contact with me then looked away and continued their conversation. I had to say, "Good morning! No one spoke to me when I walked in the door." One of the U-haul workers said, "my apologies, you're right. Good morning." This same U-haul worker then says, "this is our manager" as he points at the other employee. The manager was not warm nor friendly. He seemed as though he was trying to hurry and get me out. He completed the check out and check in for me when I arrived and returned. However, he did not talk me through the process. He just asked for my ID, asked me to sign the contract with a quick explanation that was hard to grasp, and gave me the key. When I returned, he was assisting another customer but still did not greet me when I came into the door. He did not talk directly to me. He instead talk to my male friend about my U-haul return. He told me at the last minute that if I wanted to use debit, there would have to be a $160 hold on my account vs if I used a credit card- it would only charge me the exact amount. Luckily, I am able to run my card as debit or credit because who wants to get charged almost double rather it's temporary or not? Anyways, he's completing my payment process and I asked him very politely, "Will you email me the receipt?" He then answers, with an annoyed tone in his voice, by shaking his head slowly to symbolize a "duhhhh" kind of yes. I believe that he should have asked me if I would like a paper receipt, emailed receipt, or both. I also expect more professional and respectful behavior from a manager. I will NOT be returning to this U-Haul location nor will I recommend it.
Shameelah Abdullah
Évaluation :
3
Le client n'a pas laissé de commentaire.
Ingris Luna
Évaluation :
5
Le client n'a pas laissé de commentaire.
JON MENEFEE
|
Expérience générale
Évaluation :
1
The services reps are not friendly. I understand it's hot but you don't have to be rude. The lady wouldn't let me check the truck before before making a decision on insurance. The truck had a check engine light on. I was told I got get the truck for 24hrs upon calling and reserving. The lady wouldn't let me rent it for 24hrs. She told me I had to bring it back and rent it again even after her Co worker told her in front of me and my wife she could rent it to us for 24hrs. Upon returning the truck the lady there was rude. Never using this location again.
ross norwood
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jo Woodard
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
NINA WENDT
|
Expérience générale
Évaluation :
5
Everything was easily done with the app and the workers were very helpful. Didn't have any problems with my rental or needing information when asked.
Sokphanary Soeung
Évaluation :
5
Le client n'a pas laissé de commentaire.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria Delgado
|
Expérience générale
Évaluation :
5
Everything was great THE LADY WAS NICE
Davion Wagner
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tina Arrington
Évaluation :
3
I’m still waiting for the refund
joseph alexander
|
Expérience générale
Évaluation :
5
The manager was helpful
5Star Family Thrift Stop
|
Premières impressions
Évaluation :
5
Great customer service very informative. Very patient and professional.
CHERLETHA WHITING
Évaluation :
5
Martin is the excellent person and their service are great and they really take care of their customers and place is very clean 🙏 thank you Uhual
Murad Mohammed
Évaluation :
5
I’m very happy with the place , But I bought a piece of land and I have parked my truck now, thanks for your services
Ismael Hernandez
|
Expérience générale
Évaluation :
1
This is the second half of the story about the car hitting my home and van: I was at Acura dealer a few buildings over getting a replacement vehicle for the van that the car hit. I called to ask if I could return the truck to their U-Haul location there was a young man that answered the phone and was extremely disconnected from customer service. He instead that I would have to pay a fee to return the truck without having a look at the reservation. I asked to speak with the manager and he too was very rude: I guess he lead by example! prior to getting to the dealer I made arrangements to be picked up after returning the U-Haul tuck and since this location was right there it would save time and inconvenience. I arrived to the store after finishing with the dealer to return the truck and they charged me $230 fee for returning the truck
CAROL BYRD
Évaluation :
5
Le client n'a pas laissé de commentaire.
tera williams
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hortensia Wellborn
|
Online Move In
Évaluation :
5
Great staff, friendly and courteous.
Clement Ozomah
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joseph Fallier
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
HARY MARTINEZ ORTEGA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Idelsi Alvarez alvared
Évaluation :
5
Keep up the awesome job!!!
Syrita Moore
Évaluation :
5
Le client n'a pas laissé de commentaire.
Obinna Ifeadike
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trena Gilkes
|
Expérience générale
Évaluation :
5
Martie was Amazing. Fast. Friendly. And very knowledgeable. Very quick and efficient! The employee that was there with him, acknowledged me with a smile when I came back to the unit. That made me feel good!
tera williams
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
francisco morales
|
Expérience générale
Évaluation :
5
Original place for equipment pick up did not have truck available and were not helpful in finding me a replacement in a timely manner.
Kevin Cousins
Évaluation :
5
Linda was very courteous and helpful.
Sokphanary Soeung
|
Online Move In
Évaluation :
5
We moved all of our furniture out of my storage unit #C18 yesterday. Since being there for there 3 years Linda has treated me like family. She's always so pleasant and sweet and importantly very professional. In addition, a few months ago, there was a storage fire in my area and I've received several texts and calls to come in. Your team and staff are very friendly and professional. Thank you all for being such a wonderful team. -Chanel
CHANEL BATISTE
|
Expérience générale
Évaluation :
5
Martin was GREATTTTTTTTTT
deborah turner
Évaluation :
5
Best customer service I have had. Wonderful workers
Donna Shaw
Évaluation :
5
Le client n'a pas laissé de commentaire.
RUBEN ESTRADA
|
Premières impressions
Évaluation :
2
My belongings were damaged I lost everything I recommend if you do use them monitor your things. Some how My belongings got wet and there is black mold had to pay someone to remove my life work worst day of my life and to top it off They have rats
ROXIE NOBLE
|
Expérience générale
Évaluation :
1
There was fire at this facility and my storage unit was broken into at this location. After the fire, I contacted the office and informed them that I was coming in the afternoon to retrieve any items that were not destroyed. I arrived at my storage unit to find out all my items had been put in the trash and hauled away. Many of my family's personal items and things were gone. This is not a place you want to use. For all the money they charged me for 4 years to be treated like my things did not matter. DO NOT USE THIS STORAGE FACILITY!!!!!
Sandra Smith
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Daudu
Évaluation :
5
Le client n'a pas laissé de commentaire.
pavel Galkovitz
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPHINE MONWE
|
Premières impressions
Évaluation :
5
Good experience.
rene lombard
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keith Smith
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Anderson
|
Expérience générale
Évaluation :
1
They charged me extra money
Yasin Ibrahim
Évaluation :
5
Mr. Stavinoha has a great team... and the service is great
ANDRES GARCIA
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARVIN EMERSON BURRESS
|
Expérience générale
Évaluation :
1
The lady in the office lied to me when I called about an open spot. I had to go through a different u-haul dealer to find the spot at the location I called.
george chandler
|
Premières impressions
Évaluation :
5
Keep yo the good work
Fabian Rodriguez
Évaluation :
1
They had a fire and I was robbed before I got there, my locks where removed and they let me get someone go through my burned and water damaged property and steal.
Christy Harrison
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dunia Candano
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessie Salaz
|
Online Move In
Évaluation :
5
The general manager was so patient and helpful
Asha Branch
Évaluation :
4
Le client n'a pas laissé de commentaire.
DON PAINTER
Évaluation :
5
Staff was Very Friendly and knowledgeable!
WALTER CRINER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MERALIS VAZQUEZ ARROYO
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sylvia Soliz
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
derrica Jackson
|
Expérience générale
Évaluation :
2
The truck needs to be balanced and needs a major upgrade. Customer service was horrible. And the payment after I brought the truck back was automatically taken with my permission to use the card and they charged me before telling me the price…
Kian Malik
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia Willingham
|
Online Move In
Évaluation :
1
Linda was the person on the counter dealing with customers. Not only me but for the 40 minutes that I was there in line awaiting to be helped (Normal busy situation not a problem at all) I witnessed Linda be literally disrespectful to every single person she dealt with. When my turn arrived no news flash there, completely rude passive aggressive and doing unnecessary steps making people very uncomfortable. After I had my fair share with her I proceed to complete my move and witnessed again in the parking lot she having an altercation that started in the office with a gentlemen that was only trying to delivery his return trailer, I also saw the same gentlemen trying to deescalate the situation inside the office and when they were outside Linda pretty much threw the paper work at the guy. I work in a industry heavily related to customer service as well and I cannot believe how a person like that is the face front dealing with customers at this level.
lucas Santos
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kianna Hurndon
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARVIN EMERSON BURRESS
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARVIN EMERSON BURRESS
Évaluation :
1
Very rude old lady I think she don't like brown people that what i felt. I will try to avoid renting from uhaul in future
Nasser Albalushi
Évaluation :
5
Le client n'a pas laissé de commentaire.
Liliana Alvarado
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERIC SAXTON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
salim ghensiya
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon Williams
Évaluation :
1
Poor experience during return of truck
OGHENEOTE ALUTA
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nazim Sunesara
Évaluation :
4
Le client n'a pas laissé de commentaire.
JERIN MCKIVER
|
Expérience générale
Évaluation :
3
The unit was fine and the people were friendly, however pest control should have been better.
Tom Ceynow
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jhon ramirez
|
Premières impressions
Évaluation :
4
Quick n efficient service. Friendly associate.
Syed Ahmef
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexis Argueta
Évaluation :
5
My son and my cousin use this location always because I recommended, to them thanks again
pedro toro
Évaluation :
4
Have better deals on renting trucks in- town.
John Anderson
Évaluation :
4
Le client n'a pas laissé de commentaire.
HAROLD CHILDERS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracey Malveaux
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL JOHNSON
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shannon Babin
Évaluation :
5
Great customer service!
Harvey Jones
Évaluation :
5
Marty and his team were very accommodating, and we were able to get our work completed in a timely manner with their assistance. We highly recommend using UHAUL, especially this location.
ronnie santos
Évaluation :
5
Le client n'a pas laissé de commentaire.
SONYA EVANS
Évaluation :
5
Absolutely nothing, customer service was fantastic. I was assisted with reading some of the paperwork because I didn't have my glasses at the time. I rented a truck but helped me find a van because that's what I needed. She made me feel comfortable and satisfied with my rental.
Lee Roberts
Évaluation :
5
Mya was very helpful, and she really processed my paperwork fast.
ANDRES GARCIA
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Gilbert
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arthur Castillo
Évaluation :
5
Es UN Lugar bastante seguro sobre todo cuenta con un manager super amable.
Argy Concep Designs
|
Expérience générale
Évaluation :
4
Only problem we encountered was that rats/mice were able to get into the unit and cause some damages to boxes, rugs, furniture. Other than that the experience was pretty good.
Juan Tiscareno
|
Expérience générale
Évaluation :
5
Marti and the staff are extremely accommodating and helpful and do that all with a smile. I appreciate the good service, the clean and tidy storage units and recommend this facility.
glenda wilder
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christopher Williams
Évaluation :
5
Muy agradecido buenas atenciones
Pedro Fernandez
|
Premières impressions
Évaluation :
5
Very good
CHARLIE NGUYEN
Évaluation :
5
Did not have the opportunity to utilize the space,due to the repairs not being completed by our R V service center. Thank you for your courtesy.
Sid roach
|
Expérience générale
Évaluation :
5
Keep up the great work. Nice customer service. Great staff
Karion Weber
Évaluation :
1
I am U-haul client from more then 12 years & I am always happy with U-Haul customer service , but 1st time " I AM EXTREMELY UN HAPPY WITH THIS SOUTH WEST FRWY LOCATION , * very un respected full & RUDE customer service and On Duty Manager is said he really do not care how loyal and long term customer you are and was very rude. ,
* I will request U-Haul corporation to keep Eye on this location to improve service otherwise they will loose there customer like us,
* I will not recommend this location to any of my clint, NOT BECAUSE FALSE CHARGES BUT EVEN RUDE TALKING BEHAVIOR , MONEY IS NOT IMPORTANT BUT SERVICE IS MUST IMPORTANT SPECAILLY WITH YOUR U-HAUL FAMOUS 12+ year long term customer , Very Poor
mona THACKER
Évaluation :
5
Marty and his staff are Very Professional, Helpful and Kind! They made us feel like family! I Will Definitely recommend them to Everyone we know!!!
jeanie chronister
|
Expérience générale
Évaluation :
5
Magnifico lugar muy contento me siento con este servicio
Orlando Rodriguez Olivera
|
Premières impressions
Évaluation :
5
Still too expensive to rent for one day
Oscar Escobedo
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paul Sinski
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric Riley
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jian Zhao
Évaluation :
5
Marty, Linda and the Whole Staff Are The Best! They Are Very Friendly, Professional, and Helpful. I Will Recommend This U-Haul Facility To Everyone We Know!!! They Made Us Feel Like Family and Now Are Part Of Our Family!!! 珞
jeanie chronister
|
Expérience générale
Évaluation :
5
The Best Professional, Helpful and Friendly Place That Helped Us With Our Move. I Would Recommend Them To Everyone. Marty and Linda and The Whole Staff are Now Considered Family!!! 珞
jeanie chronister
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Delahoussaye
|
Expérience générale
Évaluation :
5
The GM at this location is amazing and a was so flexible even though it seemed like I wanted to change something at every step! Would recommend just on his patience and understanding alone. I didn't really have interactions with any of the other employees but I'm sure they are a reflection of him.
Donnie Mayfield
Évaluation :
5
Le client n'a pas laissé de commentaire.
April Truley
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dwonna James
|
Online Move In
Évaluation :
5
Linda was very accommodating to our needs. Great job. Thank you.
Sid roach
|
Premières impressions
Évaluation :
5
Les recomiendo a todos los latinos un lugar con 5 ⭐️⭐️⭐️⭐️⭐️
marco guzman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jaime Delatobia
Évaluation :
1
Truck pulls dangerously to the left! Linda was no use after 6 pm self check out is My concern not hers as she let Me know. Send links rather than use of personal cellphone to take pictures of sensitive items. Just not an overall helpful experience.
airica briones
Évaluation :
5
This is a beautiful storage to stall your storages. You can sleep with your two eyes without bothering yourself. Would surely introduce more friends. Merci
Titilole Cole
|
Expérience générale
Évaluation :
5
For now I can't think of anything better that needs improvement but Better You. Your customers Service is great and your equipments are in good working conditions. Thank you U Haul
Titilole Cole
Évaluation :
5
Marty is a wonderful manager!
Tammenia Francis
Évaluation :
5
Le client n'a pas laissé de commentaire.
KIRSTEN TILLMAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert SCHNEIDER
Évaluation :
5
Muy buen servicio y muy grandes los Storage estoy bien satisfecho con lo que estoy rentando
DANILO BARRERA
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Bahrat Gomany
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
joseph osei
|
Premières impressions
Évaluation :
2
I lost about $20 tools and equipments, Due to unsafe condition at UHAUL facility. These lost equipments got with anyone walk and claimed their storage was broken with out taking a note what they picked from uhaul. No responsibility what do ever!!!!!!!!
KARIM MOGHANLOO
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
chandler godine
Évaluation :
5
Friendly arthmostphere
Titilole Cole
|
Premières impressions
Évaluation :
5
Great service overall!
kimberly morgan
Évaluation :
4
Marty is the best Manager of any facility we have worked with over
my many years.
John HOLLAND
|
Expérience générale
Évaluation :
5
The employee that helped me out was great!
David Husted
Évaluation :
5
Nice people
John Brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Brown
Évaluation :
3
I was not told the 10-foot truck had no ramp when I reserved it.
Bob Herndon
Évaluation :
5
Office staff (ladies) were very nice, and very professional.
Vivian Wallace
Évaluation :
4
the man at the counter was courteous and knowledgeable all cost were explained up front so there were no surprises. I will come back when I need a truck
Douglas Raber
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cimire Ngandjikomba
Évaluation :
3
This is a major concern for me since I'm big on safety. Please upgrade your trucks fleet headlights from halogen bulbs to HID's or newer. I had a very hard time driving the truck at night.
Jermine Jeffers
Évaluation :
4
Put a sign up that says rental office here.
Bryan Cameron
Évaluation :
2
My catalytic converter was stolen along with others in my building. Security not that great. The GFCI plug for my unit was weak and tripped frequently leaving me with dead batteries on more than 1 occasion. The floor in building "H" was always dirty. Staff was friendly, but not always helpful.
RICHARD STURDEVANT
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Delaoussaye
|
Expérience générale
Évaluation :
4
Excellent service à la clientèle
Anita Oluwa
|
Expérience générale
Évaluation :
5
Mr Martin answered my call and question promptly. The location is very clean, well kept and a safe facility. This is my 2nd time using this location. I highly recommend it to anyone location for a storage unit.
Raymona Papilion
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROXIE NOBLE
|
Premières impressions
Évaluation :
1
NEVER AGAIN
Shehu Suleiman
|
Expérience générale
Évaluation :
5
The management has always addressed any needs and understands emergencies or special conditions. We have used nearly 20 yrs off and on. Mostly on.
ALTON ADAMS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Myra Jones
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ingrid Reyes
|
Premières impressions
Évaluation :
5
Excellent service à la clientèle
Anita Oluwa
|
Premières impressions
Évaluation :
5
Excellent servicio
Arly Santos
|
Premières impressions
Évaluation :
5
The staff responded very professionally to the fire. We are thankful for the assistance in clearing out our unit, repacking items and finding a new location for us.
THOMAS J. MOORE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
WALLACE CROW
|
Expérience générale
Évaluation :
5
Amazing customers customer service. On locaton on MEYERLAND & BISSONETTE.!!!!!!! Hands down !!! BOTH LOCATION...
JANETTE GUERRERO
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vera Scholz
|
Premières impressions
Évaluation :
5
Rodney Willis and Julia Hall were very kind and helpful during my frustration of not knowing how or where to get my reservation since I was told that my reservation wasn't found in the system but a special thanks be to to ms. Julia Hall who happened to be the God sent to rescued me from my stress and all further stress concerning storage findings. The best customer service ever. Thanks Julia Hall Rodney Willis
FLORENCE TAYLOR
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaJuana Holmes
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Johnna HodgeGipson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Terrance Mann
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christina Alaniz
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeanette Samuels
|
Expérience générale
Évaluation :
5
One of the cleanest facilities I've seen. Staff wants to make sure customers are satisfied. Very well run business.
ROBERT ROSENBAUM
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Quentin Stafford
|
Expérience générale
Évaluation :
2
they space and is small wha the toll you
CARLOS PORTILLO VILLEDA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Johnna HodgeGipson
|
Premières impressions
Évaluation :
5
Martin did an amazing job and was very helpful. He is the reason i will continue using this business
The West Church
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Perpetua Chika Ekeh
|
Expérience générale
Évaluation :
5
Very thankful for the help from Linda. She was very friendly and helpful. Answered all my questions and concerns. She really took her time with me and didn't rush, went over everything with me which I'm very thankful for. This is my first time renting a truck and storage, she made the process really smooth and easy! Thank you for your help Linda!
Jackeline Chavez
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
amin ali
|
Premières impressions
Évaluation :
5
Staff always friendly and facilities always clean and well kept.
Reginald Honors
|
Premières impressions
Évaluation :
1
Some clothing and all of my pots were ruined. I don't think the temperature was set at a decent temperature. There is no reason my items should have been ruined! The staff was nice and helpful.
KIM KINCY
|
Expérience générale
Évaluation :
4
Need interior camera monitoring of enclosed areas. You did have a break in of my unit and others in my enclosed building and exterior cameras were inadequate and no interior cameras. Really bad when we are told that facility is monitored and secure.
Bobbie davis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
sonya Pittman
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
HERMAN MOTEN
|
Expérience générale
Évaluation :
4
The storage unit had rodents. Although the facility looked well kept on the outside another form of repellent should be used
Sonia Mason
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RUTH BOJORQUEZ
|
Expérience générale
Évaluation :
5
Looking forward to increased security efforts and increased number of video cameras. Is license plate reader working yet? I checked other storage lots within 10 miles and this one was the best choice for covered parking and security.
richard ramon
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Delaoussaye
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
letha jones
|
Expérience générale
Évaluation :
3
I have stored my RV here for several years. During hurricane Harvey I also had 2 small storage units rented. On 9/30/21 my RV was stolen in broad daylight at 17:45. Culprit was able to access the lot by tailing in on another customer's access code. On exit with my RV in tow, the gate was locked and he forced his way out, damaging the exit gate after he destroyed my hitch lock. Staff contacted me quite promptly, but security cameras lack range and resolution to be truly helpful. I recommend that additional video cameras be added to the system, perhaps a license plate reader/camera would be enough to read the vehicles of all those who come and go at all hours at this storage. I will be willing use this storage facility with more confidence when the security is upgraded to help out the excellent staff here.
RICHARD RAMON
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Madhavadas Nair
|
Expérience générale
Évaluation :
5
Bien
ANTHONY SMITH
|
Premières impressions
Évaluation :
5
The staff was very informative and explained everything. Also, they were helpful in advising what purchases I would need to make things move smoothly. Glad I chose U-haul.
Jeanette Samuels
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Terrance Mann
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RONALD EUGENE DURIO
|
Expérience générale
Évaluation :
5
Le personnel était amical et serviable.
NATHAN MORGAN
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
BENJAMIN INTERIANO
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ana Bruges Fawcett
|
Expérience générale
Évaluation :
5
The staff Brian Kelly are very helpful and friendly. Excellent customer service Bryan. Thank you so much for your help.
Delia Nogar
|
Premières impressions
Évaluation :
5
let them keep up the good work
OSOGHO IFEGWU
|
Premières impressions
Évaluation :
5
I've considered storing me belongings with other facilities but when you are doing business with a staff that knows their customers by name; Safe; low staff turnover; facilities very clean and the worry free "first month free" U-HAUL is my go-to for storage, Thank U-Haul!
Linda and all the staff at Southwest/Beltway are Amazing
DEBRA BISOR
|
Premières impressions
Évaluation :
5
Todo bien gracias.
WILFREDO CHAURAN
|
Expérience générale
Évaluation :
5
Found exactly what we were looking for. Check-in was quick and easy.
BECKY STEVENS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
mark littleman
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erica Ferman
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bertha Boone
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSHUA DEWITT
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ana Bruges Fawcett
|
Premières impressions
Évaluation :
5
Wonderful staff and very helpful.
Sophia Banks
|
Premières impressions
Évaluation :
5
Muy excelente para mi necesidad y productividad y sobre todo la persona que nos atendió fue muy excelente persona muy profesional tapita y muy amable una atención excelente muy profesional en su trabajo muy destacado y muy limpia sobre todo en su aspecto muy amable y destacada se merece un ☺️💯
Olga Orozco Heredia
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lydell Howard
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Oscar Padilla
|
Premières impressions
Évaluation :
4
Négatives: No 24 hr access for one unit. A fee for 24 hr access to the second unit.
MIKE CLARK
|
Premières impressions
Évaluation :
5
The front desk agent was helpful and assisted me with my storage needs.
Lundria Price
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abbigail Payne
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hamza Kamuzora
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arvell Pichon
|
Expérience générale
Évaluation :
5
Clean, secure, and well lit. I would definitely rent here again if the occasion arose.
Larry Durham
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
raheem sulaiman
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Bennett
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
SHEILA BELL
|
Expérience générale
Évaluation :
5
GREAT CUSTOMER SERVICE OFFERED BY MANAGER MARTI AND STAF. i HIGHYLY RECOMEND THIS SITE.
DAVID FLORES
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIM CHAMBERS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leah Ezra
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALEXANDER RODRIGUEZ
|
Expérience générale
Évaluation :
5
Very helpful and very Curtis
Arvell Pichon
|
Premières impressions
Évaluation :
5
Martin and the staff are fast ,friendly and very professional... Wonderful experience will definitely use them in the near future!!!!
Brandon Holder
|
Expérience générale
Évaluation :
5
The staff was very friendly
FELECIA JACOB
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
CHARLES PITTS
|
Expérience générale
Évaluation :
5
Martin and the staff was always very friendly and very helpful.
Zaverie Harris
|
Expérience générale
Évaluation :
5
I must say that The staff was great and always helpful and professional. I would surely recommended to family , friends and anyone that is in need of storage space.
Charles Griffin
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
chalondria james
|
Expérience générale
Évaluation :
5
The Staff at the 10515 Southwest Fwy Houston Texas location were very courteous and professional. A special shoutout to Ms. Linda, she was very kind and caring she allowed me to save some items in the location's personal storage for a few hours the day my lease ended because I couldn't fit it in my car and the location was closing for the day. The next day I came and retrieved my items, I was very grateful for that kind gesture.
KOFI ANANE-SEKYERE
|
Expérience générale
Évaluation :
5
This team is awesome! I was going to go with a different storage unit and came to pick up a rental truck. The team politely tried to sell me to go with them instead without being too pushy. They let their personalities, quality, and good prices do the work for them. I ended up switching to them and it was a great experience. Keep it up!
CHELSEA GONZALES
|
Expérience générale
Évaluation :
3
I had issues with the electrical circuit. I was told to change it . And get more powerful cord . Still no hot . . Finally Uhaul realized it was their outlet . IT was changed . Worked for 2 wks great . Then quit again . I ended up plugging into the next outlet next to me . Worked perfect . I only needed 5,hrs of electricity . To much of a hassle . But the personal was great at Helping get issues resolved
sylvia soliz
|
Expérience générale
Évaluation :
5
Great service
Dely Arias
|
Premières impressions
Évaluation :
2
The guy working was really nice and helpful but the woman was extremely rude and treated me like I was stupid for not standing behind the but the reason I wasn't is because the other customer was not standing in the correct spot and I was trying to keep a 6 foot distance from the other customer. Sh motioned at me and basically said don't you see this big protective screen. Like I was stupid. One of the rudest customer experiences I have had. I work field management for a major retailer and I can tell you this if that happened at one of my stores I would have let her go on the spot. Keep in mind that was the first thing she said to me so there was no interaction previous that would have warranted that kind of response . Hope she learns from this and learns to treat people better.
Kristl Lemieux
|
Expérience générale
Évaluation :
5
Ms. Linda was an awesome representative for Uhaul, very professional, and friendly. I will truly miss her smile and caring personality.
Crystal Beasley
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BENJAMIN. INTERIANO
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLES KING
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JERRY BUSHMAN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lois Taylor
|
Premières impressions
Évaluation :
5
Your facility although nice is twice as expensive as others in the area. Therefore would not recommend to others.
NIZAR KAJANI
|
Expérience générale
Évaluation :
5
Eager to be of assistance and very helpful with getting the right size unit for items arriving from out of town.
Bobbie davis
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
manuel cruz
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
KARESSA CALDWELL
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
pam evans
|
Expérience générale
Évaluation :
5
The sales associate was friendly , knowledgeable , and very patient . Merci.
sylvia soliz
|
Premières impressions
Évaluation :
4
Had my RV stored here for 3 years. Mostly a good experience. Would have preferred 24 hour access at no additional cost.
Thomas Dunavant
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Adrienne Germany
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
dianna taylor
|
Premières impressions
Évaluation :
4
I wish to bring to your attention that I moved out of the storage on5/29/2020 and not 6/25/2020 as indicated in your rating survey
daud barrie
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
rosie jackson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Broderick Anderson
|
Premières impressions
Évaluation :
1
They had to right to tow my cars during this pandemic if my unit came with two parking spots i don’t understand how i am not allowed to park cars there now i have lost two of cars & cant afford to get them out with during not able to work at this time
tyler smith
|
Expérience générale
Évaluation :
5
Good customer service
Roy Craine
|
Premières impressions
Évaluation :
5
I had a relaxed, friendly and thorough experience during my rental procedure. Thanks for the Welcome! Anibal Ambert
Anibal Ambert
|
Premières impressions
Évaluation :
4
very friendly personal and everything was so easy.
Carlos Rodriguez
|
Expérience générale
Évaluation :
3
I didnt like they way the workers yelled at me infront of other customers for a ant size thing ...form that point I lost all respect for this location
steve portillo
|
Expérience générale
Évaluation :
5
The staff is amazing , very knowledgeable of the job, policies and procedures and the location is Immaculate! Thank you guys very much! Return customer
DEBRA BISOR
|
Premières impressions
Évaluation :
2
Very unprofessional
Roland Fontenette
|
Expérience générale
Évaluation :
1
The lady was very slow every time i went in there for something
Leah Brewster
|
Expérience générale
Évaluation :
5
Was a great and easy process. I really appreciate the employees you have working at the Westbelt location.
mathew collins
|
Premières impressions
Évaluation :
5
Staff was ALWAYS helpful and polite .
Walter Torres
|
Expérience générale
Évaluation :
1
Would appreciate if they be more friendly less with the attitude
Leah Brewster
|
Premières impressions
Évaluation :
5
The elevator is turned off after hours so I couldn't visit my unit when I had the time
DONALD THORNE
|
Expérience générale
Évaluation :
5
Very good customer service tank you very mouch
Jose Teran
|
Premières impressions
Évaluation :
5
They were able to accommodate me since I was having trouble presenting in person. That was invaluable and made my move possible.
James Gray
|
Premières impressions
Évaluation :
3
Couldn't get a hold of anyone by phone. Neighbors whom were very active kept throwing garbage in my spot so I moved.
Charles Moore
|
Expérience générale
Évaluation :
4
I FEEL SECURED WITH MY THINGS STORED THERE.
Edwards Wilturner
|
Expérience générale
Évaluation :
5
Very helpful
Little Shop
|
Premières impressions
Évaluation :
5
I am disappointed that I was not given a credit for my April payment.
Sally Campbell
|
Expérience générale
Évaluation :
4
they were always very helpful and accomodating
thomas culver
|
Expérience générale
Évaluation :
5
Outstanding service
Christopher Kennedy
|
Premières impressions
Évaluation :
5
Brian was great. He made the process easy
Mike Grisaffe
|
Premières impressions
Évaluation :
5
Very nice people
Victor Assouline
|
Expérience générale
Évaluation :
4
I have stored my R.V. at this location for almost 19 years. I never had any break ins or damage to my coach. I am donating my coach and that is the reason for my leaving the storage space.
SYLVIA DOYLE
|
Expérience générale
Évaluation :
5
Nice storage facility
shewanna barnes
|
Expérience générale
Évaluation :
5
This was one of the best Uhaul security storage stores we have ever used. The place is clean, well guarded and the management and their team are super friendly, proffesional and very security concious
WILLIAM CHRISTOPHER REAVIS
|
Expérience générale
Évaluation :
5
You guys did an excellent job great customer service friendly and very consistent/patient with me and answered any question I had I would definitely refer u guys 👏
Larhonda Fontenot
|
Réservation
Évaluation :
5
I have been renting a storage unit from U-Haul for about 12 years, and I have always had excellent service. Je la recommande fortement.
CLARA FARTHING
|
Expérience générale
Évaluation :
5
Very nice facility with easy access
Larry Carney
|
Expérience générale
Évaluation :
5
I liked dealing with trustworthy people.
DEMETRIA DIGGS
|
Expérience générale
Évaluation :
1
Self made rules and Linda is very rude from the beginning to the end of this contract I tried to avoid her as much as possible. She needs some customer service skills. Will not refer to this location.
ROBERT DUNCAN
|
Expérience générale
Évaluation :
2
We had no trouble but there were random vehicles parked everywhere and the property was not clean.
jerry banta
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Expérience générale
Évaluation :
1
Staff do not treat people with respect. Do not explain everything. I have tried talking with management but they are not willing to give me all of my money back. They say one thing but don't follow up
darlene trives
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Expérience générale
Évaluation :
4
Thanks for all your help
CHARLIE BARRERA
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Expérience générale
Évaluation :
5
The process of obtaining and leaving the storage unit was quick and efficient.
chilindia mcraven
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Expérience générale
Évaluation :
1
This uhaul storage company is the most expensive one I've used in Houston Texas, the one in 34th St charged me 35$ for the same size storage unit and this one charged me 79$ the guy at the desk wa
William Marshall
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Expérience générale
Évaluation :
5
Great facility
Jude Akpan
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Expérience générale
Évaluation :
5
Will be back
JEFFERY BLADE
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Expérience générale
Évaluation :
2
Billing was an issue when trying to transfer the account after my father passed away in may of 2017. Air conditioning was out for extended period of time and damage resulted to some items in my unit
Matthew SCHWER
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Expérience générale
Évaluation :
4
..........
USA DIRECT MARKET INC.
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Expérience générale
Évaluation :
1
Don't know what's going on but the dude Glen has something going on around there. Him an E6 or setting stuff up an robbing people
nelson brown
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Expérience générale
Évaluation :
5
This U-Haul facility is outstanding, and always accommodating to your needs, especially kudos to Linda extremely pleasant and helpful.
BRENDA AUTRY
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.