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tim lCustomer Reviews for U-Haul Moving & Storage of Westside Erie
Testimonials From Recent Customers
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The reason this location was where my truck was taken because it broke down on the road causing us multiple problems hauling the items from Baltimore Maryland to Jamestown New York. It burned excessive gas as a result of the problem for which were charged extra for.
Cynthia HThe service was good and professional Thank You
DARLENE BThe gentleman that checked me in and provided the keys was less than cordial, he had line of customers with no sense of urgency, was curt and short, lack of customer service skills. If the gentleman that checked me out and took the keys wasn't so present nice and courteous I would probably not ever return to that location. It doesn't take much to smile and acknowledge customers.......
ANNE AI made an appointment online for 9am. I arrived and the employee said they didn't start installations until noon. There was no apology for the miscommunication between the corporate website and the locations actual service hours. The option to wait for the installation was available and chosen when I booked the service appointment, however there is no seating area leaving me to wander around the store aimlessly.
James SI made my reservation for a 10' uhaul and got the confirmation text link. When I picked up the truck there was no 10' available and they had me on for a 15' truck. I was nearly charged the higher price until I said something. When I returned the truck the same night I was certain to put the gas level where it was with two gallons, as I only put 15 miles on total. When I recieved the email invoice I was still charged for the gas refill. After calling the customer service resolved that issue with a refund for gas. Overall the employees I dealt with were friendly and helpful but there were those two issues that I had to address which was a bit inconvenient.
Ashley DVery good people at this location
james kProcess was simple and the cost was manageable.
Karolyn EGreat experience
Dan L | Expérience généraleMan at the check out was rude, I said I was outside waiting because the sign states to wait when returning… he said ur going to wait longer now Also I mentioned to him how I had a hard time driving due to the fact that the seat would not move it was stuck.. he didn’t say a word.. I model if talk to myself!
Zandre cWas charged for gas when I returned it at the same level I got it
Jamie RPicking up and dropping the trailer off were both convenient and simple, everything went well, I’ve used this location before and I like their service and knowledge.
Michael GFriendly staff is always a welcome sight.
Robert RHi
mr dPulled in and no one came out. Started the check out with the app. He came out halfway thru.
Jennifer AS.O.
Julio R | Online Move Inawesome service
MATTHEW DAll was good. Efficient.
Ray PS.O.
Julio R | Expérience généraleStaff are friendly and professional.
Nina AMerci
DONALD C | Expérience généraleThe staff was very nice and let us go back and look at the unit and everything was great and I took the unit
barb m | Premières impressionsUHaul has Everything you'll need for moving and storage. They have thought of everything! Inside storage was clean well lit and secure, the staff always bent over backwards to help
David S | Expérience généraleGood customer service polite n courteous and making sure I got everything u need
Jeremy MYour salesman made sure we had the right size storage and helped us to obtain that.
Robert R | Premières impressionsI do want you to know, that as a customer, I really appreciate the cleanliness of U haul's Equipment. Also you have a great crew at the Pittsburgh Ave, facility in Erie,Pa.
ROBERT CYour salesman went above and beyond to help us and saved us 100 on the storage unit with getting us the right size.
Robert RFriendly atmosphere
Roger TLove them great customer service
CHARLES D | Expérience généraleAgain, the young gentleman Dominic on the Pittsburgh Ave., Anche was super friendly super helpful just all around fantastic please let him know. Merci.
Michael H | Premières impressionsThe sales man was very nice and friendly.
Lori NThe customer service was great!!! Even while training a new employee everything seemed as they all worked together for years. Everyone worked as a team to assist my needs.
Michael W | Premières impressionsThe truck was new and in excellent condition. The service was great. I highly recommend U-Haul! Thank you.
Sheila MExcellent customer service. The entire team is very pleasant to deal with.
sheila g | Expérience généraleService à la clientèle
Anthony SMore supplies
Charles WVery easy to rent, affordable and no hassles at pickup and drop off! Excellent service.
Michael SI have had several units through the years. If I were economically more secure, I would still have the unit. Thank you so much for keeping my special memories so safe. God bless you and your family.
JACQUELINE L | Expérience généraleDriver door would not shut all the way. Driver door open light on dashboard, very loud wind noise while driving.
Brian JGood location. Easy to find. Thanks
Vernon Hno improvements needed. I've rented from this location several times over the last 15 years and the service & product have always been excellent.
Mark SI am 77 years old. I am a Vietnam Era/Cold War veteran. I have a 40 % service-connected disability which has reduced my abiulity to do heavy lifting. I had two men working with me to do the heavy lifting and driving of the rented vehicle. They did not comment on the vehicle. I do not have a first-hand review of the U-Haul van that I rented. I DO have a concern about the billing information I received after the vehicke was returned. I had no idea how long it would take to get the work done. As a result, I overcommited funding. The statement I received was not detailed completely. I finally received one that showed about $56 plus about 2 gallons of fuel. I will be watching my debit card account to make sure I have not been overcharged.
paul wIt was great! Also the truck was brand new! The only down thing was there was a juice bottle, candy wrapper, and paperwork left in the vehicle from the prior user that I threw out because I didn't want to get charged for someone else's trash. I'd definitely rent from you again.
Jennifer GI rented a 26 ft truck. It was junk. Should be retired from service. I'm sure u make enough money to replace them. Terrible handling rough ride. Probably if I have to rent a from a company that has up dated trucks
marshall tMore staffing on the front counter. Wait times to check out equipment should not be 20+ minutes.
Charles SGood service
Mark PMy mother in law was the one storing her items there. The last of everything she owned on this earth. We were told a different price then what was charged. My brother in law was receiving money from his mother (my mother in law) to pay the bill. He pocketed and we were unaware. Once we found out and went there with cash to pay it and remove all her items that day they wouldn't even work with us. Her important paperwork was in there. Pictures of her family. I can't imagine that container sold for very much and it was probably less than what we try to pay. I think your employees should remember that the people who rent those are human just like them. Things happen in life that we have no control over. I know the person in charge could of worked with us but instead chose to embarrass us in front of their staff and other customers when we came in. For that reason I will never use or recommend UHaul ever again in my life. If anyone ever wants to try and make right of this please call me 814-853-6230
Chris H | Expérience généraleRentend uhaul truck the gas reader was off I was charged for going over miles but I know I did in. I was ripped off you guy need to remove that truck from the lot till it’s fix.
Shannel C | Expérience généraleNothing it’s all good
Tracy BThis is the second time in the last few months we have used this U Haul facility. Matthew was super both times in efficiently checking us in and helping us out. Easy location to find and use, so we would certainly recommend it highly!
Paul TStop overcharging for fuel.
Travis FNothing everything was fine
ALLEN HMake sure the phone number & driver's license match the rental account. Somebody rented a van on my account without me knowing. I don't think this really affects me, but kind of uncomfortable to see happen.
Jeff BVery quick and easy drop off.
Stephen PThe process of picking up an item/A is tedious. It takes about a half hour to forty-five minutes.
James VAt drop off in Erie at the Pittsburgh Ave location, I didn't receive my $5 refund for not using the furniture pads we initially purchased when making the reservation. The return process was rather disorganized. I didn't receive any confirmation. My husband merely parked he truck and was told to leave the keys in the truck and they was it.
Gina FJack Sullivan
John S | Expérience généraleA little pricey for a 5x10 unit. That would deter me possibly coming back. Otherwise a good experience.
Richard B | Expérience généraleVery helpful, friendly and professional
Ronald A | Premières impressionsThere is one associate at this store named Andre who was beyond helpful every time I've talked to him on the phone or in store. Excellent service à la clientèle.
Madison F | Expérience généraleVery positive experience in every way
John C | Expérience généraleMerci
DONALD C | Premières impressionsThe staff is terrific. Thanks to all.
sheila g | Premières impressionsI've only had positive experiences with U-haul. This time, I saw the walkthrough truck inspection for the first time, and it was very good and convenient. The people at both ends of my rental were great (friendly, professional, helpful) and I would rent from U-haul again if I have needs in the future.
John C | Online Move InStaff was very nice and helpful
Jillian K | Premières impressionsFast and easy, secure site
Timothy F | Premières impressionsThe attendant that assisted with my check in and truck drop off was personable, helpful and overall made the experience very positive.
eugene p | Premières impressionsKeep it up
Delvin C | Premières impressionsI must say that must of the staff at the store I use are extremely friendly and helpful. Unfortunately there are a couple there are not so much. I use this facility all the time and really have never had the experience of dealing with the before. I would have given U-Haul an excellent if not for those two
Sandra C | Premières impressionsAndres Negron DeLeon an employee at the Pittsburgh Ave U-Haul location in Erie, PA went above and beyond to make sure my experience was more than satisfactory. I would recommend that U-Haul location to any and everyone!
Brittany S | Premières impressionsMade it an almost non issue.. No problems, no lines, very clean and secure place, very customer oriented staff, etc….
Darik L | Online Move InThe storage facility was very accommodating, helped us storing our belongings in the unit the right way and utilizing their provided equipment to perform the task safely and with more ease. everyone present was very kind and helpful, and ready to answer the questions we had about the unit and how to best store our belongings in it. Definitely a location I would return to.
Matteo Z | Premières impressionsThe person at the front desk was extremely helpful. I wish I could remember his name. He was pleasant, informative and accommodating to our needs.
Patricia R | Online Move InStaff was very helpful!!
Janet M | Expérience généraleI just think the price is too high and then the fees y’all don’t give Grace period
Lisha L | Expérience généraleVery pleased with the entire experience!
Krista W | Premières impressionsEmployee that helped me was great!
Cassidy S | Premières impressionsAll went well. Thank you
Richard B | Premières impressionsI loved it and it was cheap
TIMEKA K | Premières impressionsEverything at this location was absolutely perfect.
Erica E | Premières impressionsI would never rent from you again. It's almost criminal that you would not refund me almost an entire month of rent when I moved early. That's completely unacceptable and unethical. I intend to file a complaint with BBB as well.
James P | Expérience généraleNo kids running it. Everything is prompt, overall just good customer service.
ISAAC T | Expérience généraleThe cleanest and best run storage facility
Mark W | Expérience généraleNo one knows what's going on and nothing is ever followed through. I have spoke with this facility and main number on multiple occasions. The main facility was told aug 3 we were clear of the units. Yet they continue to charge me I have been charged 750+ dollars even after addressing the issue. Lazy people and don't want to take care of anything. I'm accused of having a lock on the unit it wasn't there when we left yet no one knows where it came from I've told them continuously I have both locks and sets of keys yet they still accuse me. I have been clear since Aug 3. The facility is aware I will go to everything and everyone to get this taken care of. This is getting ridiculous. It's Christmas nothing has been done in all the time I contacted them (which I have all the names, times,dates and run down of conversations when I talk to uhaul about this. It's 750 dollars!!!! SOMEONE NEEDA TO GET THIS TAKEN CARE OF YESTERDAY. ILL NEVER RENT HERE AGAIN
Nancy F | Expérience généraleWonderful and convenient!
Jared S | Expérience généraleAsked for help and they refused
Bernice W | Premières impressionsThe card key gave me trouble at times.
THOMAS C | Expérience généraleEveryone one there was great professional and kind I would recommend them to anyone.
CHRISTOPHER M | Expérience généraleMatthew was excellent!
GALE S | Expérience généraleStaff was helpful and gave us good directions on how to access the unit. It was a plus that we received the first month free because we had rented a U Haul truck.
Patricia K | Premières impressionsWe got confused on how to get to building C (which driveway to take)- clear signs would help. Better instructions on how and when to arm/disarm the room would also help - we weren't sure when we had to arm/disarm it and how often.
Carrie H | Online Move InWould like to mention Chad and Matt for outstanding customer service. Thanks again guys.
matt M | Expérience généraleVery professional
Gregory F | Premières impressionsUnit was still soft locked and the staff helped get it accessible
Laurie B | Online Move InVery helpful staff, great experience
STEPHANIE A | Premières impressionsWe had more than a few issues with our initial truck rental. Staff was very helpful with these issues. But at the end I was charged alot more than I was told I would be charged.
Tammy B | Premières impressionsA little pricey for me, about twice as much as I expected so I will be shopping for a better price seeing as I am going to need it for years not months
Randall M | Premières impressionsVery clean facility and friendly staff
Shelley T | Premières impressionsMatt always takes cate of me.
melodyann b | Expérience généraleIf the access hours were till midnight it would be better.
THOMAS C | Premières impressionsan excellent experience with the employee Andre, he helped me During this process (my house caught fire) speaking Spanish for me and showing compassion and help. On the other hand, the employee Mysti is very aggressive with the clients, she should be a little more flexible, very difficult to talk to her without feeling that being one of the HuHaul customer, is a problem for the company. excellent service thank you.
Martha L | Expérience généraleMatt Driscoll took great care of me and His the best.
melodyann b | Premières impressionsEveryone was really helpful and explained everything clearly to me.
Lynne W | Premières impressionsVery goodt
Kiara H | Premières impressionsVery nice and helpful will always recommend
DAJAHRAY R | Premières impressionsUsed the facility for over 20 years. Never had any issues. The new manager Matt Driscoll made my experience even better over the last few years.
John K | Expérience généraleMATT IS AMAZING
Sabrina M | Expérience généraleThey were very nice to me. Thank you for your help.
betty s | Expérience généraleMuy buenos los empleados
ROSA A | Premières impressionsI can't explain the level of service received without beginning to yell loudly. But absolutely above and beyond. Thank you so much for everything
Brandon R | Expérience généraleAlways so it’s good to me
robert B | Expérience généraleThe move in instructions are a bit complicated. I came in the first time on Thanksgiving Day after renting a space on line. I received the codes on line but it wasn't clear which box I was supposed the enter the *_____# code; so, I tried it on the wrong building first. Then on the right one but received a you have to set up your code message. I came in the next day and the two young men at the front counter were very helpful and I was squared away.
Eric D | Online Move InI liked the way the employees treated me and others. Very helpful considerate and professional courteous. Merci
William D | Premières impressionsNo clear instructions that I had to use the kiosk to unlock my room alarm. Haha. I may have set it off the first time. I got it now. That's my only complaint.
Daniel M | Online Move InThe manager was EXTEAMLY HELPFUL! if needed I will only continue to deal with this specific location. I've delt with all the employees and only have positive things to say about them! Thank you guys for all of your help! P.s to whom this may concern big fat raises are deserved for that team on Pittsburgh Ave! :)
Ashley W | Expérience généraleI have nothing but praise for the U Haul staff. They were helpful and polite in all my dealings with them. A truly great 4 year experience!!!
mary l | Expérience généraleThe guys were very polite and very nice
William F | Premières impressionsDidn't use storage... Quit asking for a review. How can we rate something we didn't use?¿?
Michael B | Expérience généraleWe had to rent 4 storage spaces instead of giving us 2 large ones or looking around for to large ones the guy on Pittsburgh Ave I think his name was Matt was not friendly or helpful
Veronica G | Premières impressionsDidn't need lights because I was on the ground floor outside garage everything was great thank you
CHARLES T | Expérience généraleI was completely happy doing business with Uhaul. It was an inexpensive way to move my things, They are open on Sundays so the hours were convenient for me.. The Staff was friendly and very helpful. Plan to move more things from Durham NC soon and will use them again for sure.
ILEANA R | Expérience généraleVery helpful when my place wasn't ready when i moved from ATL
Jessica B | Premières impressionsAll good!
LESLIE A | Expérience généraleAfter having a unit for 18 years, thank you to the management and staff at U Haul. Sincerely, Don Patsy Pfizer
PFIZER I | Expérience généraleThe staff were very helpful and worked with me to accommodate our unique situation.
Johnathon E | Expérience généraleMy reservation was lost. After looking several times online I called to ask questions and reserve the unit so I could be confident it was what I needed. The reservation was lost. Then it was found and was totally different than what I was told. It was specifically what I didn't want. The worst part is that my phone call and hold time was over an hour. Long over an hour. Then I inquired about renting a truck. I was told there were trucks for my move available over the weekend. I decided to go to the store and check in and sign papers like I was told.. and they couldn't find my reservation for the unit and then found I was charged, checked in and wasted a trip for the wrong unit anyway. Then.. I asked about the truck rental and figured I'd take care of that while I was there and I was told there's nothing and they were overbooked! This was only few hours after I wasted time on the telephone. I was upset about the multiple set backs and being inconvenienced more than once. The storage unit is clean however there are gaps in the broken cealing cover and I can see above the unit. I'm not sure what the problems are but I have been happy. It's uhaul in the past. This time I was very disappointed. I don't have time to hold an hour trying to file a complaint. It obviously isn't going to help my situation if there's nothing available. I can't afford to waste money in the middle of a move
Shannon K | Premières impressionsThey were very helpful and finally got the outside storage unit for me
robert B | Premières impressionsOur furniture was in this climate controlled facility for 21 months with zero issues. The unit was as clean as it was the day we put the furniture in the unit. The furniture was not covered and never got dusty! Amazing! We never entered the unit until we opened the door to remove the furniture and the floor was very clean. No bugs or rodent sightings. I highly recommend this Uhaul and would rent here again.
Vicki W | Expérience généraleI haven't gone to the facility yet. I tried several times to reach the actual facility. No one ever answered. VERY FRUSTRATING!
Pamela H | Online Move InBut I just began. However, I do know another uhaul storage customer who is well pleased so I am not doubting the experience I will have while using uhaul storage.
Elisa A | Online Move InThe storage unit was clean and well lit. If I have an access code and key for the lock I should be able to access my unit 24/7. Also the price of the unit was raised 3 times in under 2 years. I cannot recommend storage units with U-haul because of this.
Chris T | Expérience généraleService was very good 😊
DARREL P | Premières impressionsThe staff at this location is extremely friendly and helpful. I honestly could have used a storage unit and truck pickup at a more convenient location to my house but I chose this one due to the staff.
Andrew C | Expérience généraleSo far everything’s looks good. The unit is clean
Brenda B | Premières impressionsService rep was outstanding
Andrew C | Premières impressionsThe staff was great, but my stuff had mouse droppings and there was poplar seeds all over the inside of the compartment
Barry B | Expérience généraleEverything was great about this storage facility except for one thing: We found rodent feces on the floor of our unit once we moved everything out.
MARY G | Expérience généraleI had a storage unit for my landscaping trailer and landscape equipment. Every time I tried to access my unit, it was blocked by Uhaul trucks. EVERY time. In order to get my trailer out, I had to go to the office (if it was open), ask them to move their trucks, wait for someone to move 2-4 trucks, and then gain access. This procedure had to be repeated when I returned to put my trailer back. I asked the office people to please not use the entrances to the storage units for a parking lot but was told that's where they had to park them. I emailed a manager more than once about this problem but nothing changed. I was paying more than 240 per month for a unit I couldn't get anything out of without the hassle I just mentioned. And mine wasn't the only blocked unit, the Uhaul trucks block lots of them, so I'm sure other people have the same frustration. I also had rented a climate-controlled indoor unit and had no problems with that one. The only reason I also moved out of that one is because of the problems with my outdoor unit and I wanted to keep both units at one place. I have since moved to a different storage company and have had no problems. They couldn't believe the way your Uhaul facility was operating by parking 24' trucks in front of storage unit doors
MARK B | Expérience généraleI had a storage unit for my landscaping trailer and landscape equipment. Every time I tried to access my unit, it was blocked by Uhaul trucks. EVERY time. In order to get my trailer out, I had to go to the office (if it was open), ask them to move their trucks, wait for someone to move 2-4 trucks, and then gain access. This procedure had to be repeated when I returned to put my trailer back. I asked the office people to please not use the entrances to the storage units for a parking lot but was told that's where they had to park them. I emailed a manager more than once about this problem but nothing changed. I was paying more than 240 per month for a unit I couldn't get anything out of without the hassle I just mentioned. And mine wasn't the only blocked unit, the Uhaul trucks block lots of them, so I'm sure other people have the same frustration. I also had rented a climate-controlled indoor unit and had no problems with that one. The only reason I also moved out of that one is because of the problems with my outdoor unit and I wanted to keep both units at one place. I have since moved to a different storage company and have had no problems. They couldn't believe the way your Uhaul facility was operating by parking 24' trucks in front of storage unit doors
MARK B | Expérience généraleHad a few problems,
DIANA C | Premières impressionsUsually had to wait at counter if I needed something before being served.
kevin h | Expérience généraleOther than the problem with my billing, everything was good.
Marilyn K | Expérience généraleExcellent staff and clean facility
dan r | Expérience généraleExcessively high & unauthorized billings made this the worst U-Haul experience for me. Justin (Asst Mgr) moved me into a 5'x5' space which actually was 4'x41/4', which he verified. He offered to rent me a bigger spaced for a 20 % discount at $57.95, I interpreted this as an at least 5'x5' or a bit larger space. (I'd moved out of another space in a different state so I knew how my items should fit in that size space. That space cost only $62,9/mo., including insurance, much less than $82.50.) Also, the electronic card/keypad code didn't work on move-in day (6/14/2020 or for a few days following, setting off the deafening alarm. Then Justin (Asst. Mgr.) & Matt Driscoll (Gen Mgr.) offered me a larger space with a 20 % discount, but didn't clarify this would be at my expense. There was an additional unexpected unauthorized billing 5 days later for $13,19 on June 19, 2020 for a total of over $95 for June, 2020. After a discussion with Justin, there was a credit of , then another unauthorized billing to my credit card for $98.48, then another billing for $113,48 July 18, 2020. I have had to contact my credit card bank for assistance. I felt I had to move-out immediately after discovering these unauthorized charges on my credit card, which seemed to get worse with on-site efforts to clarify the price per month. I have moved out. I rented at the same location in the past with a different manager. There were no billing problems. There were problems with break-ins, especially over a snowy, icy winter with the front gate inoperable for a period of time. A U-Haul lock from a previous location also got stuck at the June, 2020 rental, which I replaced with another disc lock I purchased elsewhere. I mentioned this to Matt Driscoll. There seem to have been some other issues causing tension which I don't understand.
mary k | Expérience généraleI moved in a month ago. I got a call from the office asking if I moved out. I said I just moved in. They said don't worry about it, it was a computer glitch. I asked if I needed to do anything they said no. Then my entry code stopped working. I stopped in the office to see why and they had to move me in all over again. What a waste of time and lost revenue for your business! Totally avoidable
kevin h | Premières impressionsGenerally happy with the facility. My only complaint while the lockers are supposed to be available at 9:00 am often I would have to buzz the office at 10 or 10;30 to open the door.This mostly occurred on Saturday/Sunday. Probably when management was not around. The process to get someone to answer the buzzer and come to open the door took as long as 15 minutes. I deducted two stars because of poor access on weekend.
Patrick B | Expérience généraleCustomer service during evening hour accused me of living about a ten dollar lock and I refused to do business with them. Should teach them manners and business etiquette
SHARON M | Expérience généraleThey over charged and gave me a run around, the GM was very ignorant!!
Autumn D | Expérience généraleGreat service
Richard A | Premières impressionsI moved my stuff out of storage with 14 days left that I had paid for. I called to see if I could get a refund for the remaining days because the amount would be about $45 dollars. The rep I talked to did not know and said she would call me back. But she never did. Could I please get a refund for the remaining 14 days? Thank you, Virginia Rhinerson. Storage unit 1341 at West Erie site.
Virgina R | Expérience généraleThe staff do not understand the swipe card operation, or cannot articulate it to customers. It took multiple calls to reserve our storage unit. A couple of the young guys are a bit unkept- one with long, dirty fingernails. Overall not a good experience. Closing it out was the best experience- and we were very glad to be done with it.
joy j | Expérience généralemy unit was behind a gate that you needed a card to access. The card never worked and none of the employees could figure out how to fix it so I had to wait for an employee to open the gate always.
Chris B | Expérience généraleEverything was great! They even stayed the few extra minutes after hours we needed to finish loading up.
Max K | Expérience généraleNo issues. Since we could only go during business hours (9-5), sometime U-haul trucks made it difficult to get in. Clean facilities, always carts to use, and great staff.
PHILIP W | Expérience généraleJeremy the employee who helped me out was very kind. I was greeted and offered assistance right away. He was very thorough and helpful throughout the process of renting a unit.
Shauna M | Premières impressionsHad unit for 1 free month for renting a truck. Offer made on website & by UHaul in Pittsburgh. Erie facility kindly accommodated but had no idea of the promotion. Corporate must communicate better.
Kevin J | Expérience généraleThe U Haul staff member was very fast & efficient. He walked with me to the storage locker, showed the locker and showed me how to use the lock. He was very good.
Virgina R | Premières impressionsThe first day I went and purchased a 10x15 climate controlled unit and when the employee took me back the unit already had a lock. NOT enough space to explain the multiple problems I had!!!
Chris T | Premières impressions1st day I purchased a 10x15 climate controlled container and when the employee went to take me to the unit it already had a lock on it and no one knew why. NOT enough space here to explain issues!!!
Chris T | Premières impressionsNeeded it open later. Hard to spend time in unit at first because the lights kept turning off. On a timer. Was late on a payment and they were still courteous until I got it taken care of. Very nice.
Elizabeth B | Expérience généraleThe staff were very friendly and helpful.
maria r | Expérience généraleI didnt like customer service
Jeremy B | Expérience généraleHours listed should reflect the actual access hours - I was once locked into the building by a staff member (who knew I was there) 15 minutes before closing time and had to use an alternate exit.
ANDROMEDA F | Expérience généraleVery helpfull and professional staff. And the prices are great. I would highly recomend U Hall. They also got the best prices on propane
Tim S | Premières impressionsNever use UHAL anymore the service sucks
Bin H | Expérience généraleI had a unusual situation and the staff was very polite and helpful. Every person I dealt with was professional. I will use this facility again.
mary k | Expérience généraleStore seems understaffed. Some patrons had a long wait for service. Service is fine when your turn comes.
DONALD S | Premières impressionsThanks for the great experience!
Jennifer R | Expérience généraleWhen I was leaving the unit next to mine had roaches coming out of it. When I was checking out the kid was rude and could have cared less about it.
CHRISTINE S | Expérience généralePRICING WAS EXCESSIVE
KEITH V | Expérience générale.
NEAL K | Expérience généraleIt would have been easier to check in/out of the facility if I could have had the option of a scan on my car or something so I wouldn't have had to reach so far to type in my code.
Elaine C | Expérience généraleDealt with multiple staff and all are professional. Truck in nice shape. Only thing we don't like is the storage space with a door that does not stay open all the time so it can hit us if it falls
mary k | Premières impressionsNo comment
LYNN T | Expérience généraleThey do a nice job!
Craig N | Premières impressionsService guy was friendly and was In and out.
Jeff H | Premières impressionsI ordered 10*15 drive-up locker for $144 onUhal.com.When I got there,was told they don’t have it,N changed a10*10 interior to me,which price is $107, but still charged me $140.Typical COMMERCIAL FRAUD
Bin H | Premières impressionsI wouldn't use your faculty again.. I had a number of items chewed and mouse poo all through my things. Obviously the black box either needs refilled and isn't checked.
Laurie E | Expérience généraleThe U Haul office was very helpful and accommodating when we needed to extend the rental period. I can recommend this U haul dealer.
Klaus R | Expérience généraleEmployee was watching videos on his phone when I first walked in. He didn't welcome me; I had to approach him. He was very short, unprofessional & gave the impression that he didn't want to be there.
Angela C | Premières impressionsI have no comments.
DAVID W | Expérience généraleThe gentlemen that worked with me to ensure everything went smoothly with my storage unit. They walked me back to inspect my storage unit and answered all my questions thoroughly and professionally.
edward s | Premières impressionsvery helpful and knowledgeable. just a good group of people who work there.
MICHAEL N | Expérience généralePersonel working there did not appear to know what they were doing outside of Tyler the manager. We were double billed for one of the 2 units we were renting and mistakenly charged a late fee.
Jack P | Expérience généraleStaff yesterday was fantastic!!! Manager is professional and kind as well.
PEYTON T | Expérience généraleVery convenient for my son in college to use and store items. Will definitely recommend.
Christa C | Expérience généraleTyler Silbaugh was representative that checked me in. He was so respectful and took care of us. He remained patient even though there was a line of customers.
lynn w | Premières impressionsTruck not ready at appt. time. We also rented a appliance truck only to discover that it was never put on the truck when we got to our location. We were also charged for it.
Jack P | Premières impressionsWell lit, secure, convenient storage. Efficient, friendly and helpful staff.
Carolyn B | Expérience généraleEfficient and considerate customer service, whether it be for a truck, moving supplies or a storage unit. Je les recommande fortement.
Carolyn B | Premières impressionsvery helpful. could not have asked for a better experience.
MICHAEL N | Premières impressionsThe staff was very friendly and helpful.
Sherry W | Expérience généraleI called ahead to arrange a storage unit. But the check in was drawn out & the guy didn't even know what unit he assigned to us & had to go back to the main office 3 times before he realized we were
Deborah S | Premières impressionsI paid for my unit and the lock was not taken off and i had to wait in line for an hour just to get someone to take the lock off. Then there were 5 trucks in front of the door and i couldn't evengetin
Aaron B | Premières impressionsOur unit got infested with rats and the staff made us clean it up and also charged us more than we were supposed to pay. They then put an extra lock on our locker so we couldn't get in.
Eric R | Expérience généraleExcellent! Thank You!
GLORIA V | Premières impressionsTrès bien
Christine L | Premières impressionsPropre
PAUL H | Expérience généraleThe employees were very helpful. They did try and sell me things I did not need. I live the key card rather than a pin. Great location and well run.
laurie l | Expérience généraleTyler was extremely helpful. A huge asset for your company!
Alan I | Premières impressionsOne of the best storage experiences I have had and I have had many. The staff was courteous and very helpful and always greeted you with a smile. I would definitely rent from them again. Merci
PHYLLIS F | Expérience généraleu sucks
Jacqueline S | Expérience généraleMerci
American H | Expérience généraleStaff were extremely helpful and very courteous. I appreciated their assistance. I feel they went above and beyond to help me! Merci.
Mary K | Expérience généraleS.O.
Pleshette J | RéservationIt was nice having full access to my things in storage , the fee was high but I managed to pay it every month
Wesley D | Expérience généraleVery friendly. Got me checked in in a timely manner. Would highly recommend
Kathleen G | RéservationRyan mgr. very helpful
RICHARD V | Expérience généraleI rented a Unit for Ten Yrs, had no problem, with the Unit or the Staff, very Nice People to do Business with.
REX R | Expérience généraleI reserved a 10ft wide unit and I ended up with two 5 ft units; which isn't a big issue other than the confusion that resulted and an issue with getting two locks.
joseph o | RéservationNEEDS MORE EMPLOYEES! Every time I went in I stood in line for approximately 10 minutes before being helped. They also helped people that came in AFTER me before helping me.
Tessa S | Expérience généraleI accomplished what I came in for. That is what I'd expect to happen.
Daniel H | Expérience généraleThe staff is amazing! Very helpful!
KRISTI P | Expérience généraleGreat!
DARLENE V | Expérience généraleExcellent facility and service.
Mark B | Expérience généraleThe employee was very informative and helpful!
Tennisha Q | RéservationWell-kept facility. The crew is helpful, considerate and accommodating. Special mention and thanks go to Tyler, Sean & Catherine for their help at various times throughout my 1 year rental.
STACY M | Expérience générale-
SEAN S | Expérience généraleMy unit served my needs and it was worth the investment while I needed it. Merci
WILLIAM C | Expérience généraleoverall good experience
William D | Expérience généraleJust seemed like it was an ordeal for the team to retrieve my reservation. They initially gave me a larger storage unit then I reserved which was more money then I was quoted.
Daniel H | Réservationnice facility
Sriram R | Expérience généraleThey made ny move much easier
Nancy J | Expérience généraleReliable service and have used this facility many times for kids at school.
Jesse D | Expérience généraleGreat service and multiple options to help on moving
Martin K | Expérience généraleI love that I was able to get a free month bc I moved from another state. It helped me out a lot.
Jalitza V | Expérience généraleA little expensive but worth not having rodents, insects and mildew!
Amy H | Expérience généraleIt was perfect for what I needed it for
Sarah Y | Expérience généraleMerci
Alexandria S | Expérience généraleI'm a night person and on weekends especially Sundays I would have liked to come around 7,8 o'clock to look for stuff in my unit. The staff was very helpful when I had a problem with my credit card
linn w | Expérience généraleGreat location with quick service.
Mark B | Expérience généraleVery good experience.
mike h | Expérience généraleWouldn't allow me access to one unit because I was late on another unit. Had to have them remove locks even though I was current on both units. All around bad experience. Too expensive for the service
Kathleen R | Expérience généraleeasy and affordable
chris p | Expérience généraleExcellent staff! Only suggestion is maybe a master key for the locks..so customers like myself who misplace...might be able to pay $50 for removal vs $100 by a locksmith 😉.
Karen B | Expérience généraleThanks for your Patronage
Jacqueline D | Expérience généraleThe hallways / facility look clean but my unit had a lot of blue mice pee & droppings in the unit & empty bait box..Lot of clean up needed. On move out, I found a mummified dead mouse. Gross!
JOAN D | Expérience généraleWe were using a 10 x 10 storage unit in the temp. controlled area and could not have been happier with the cleanliness and temp. maintenance in this area.
Jack P | Expérience généraleI was comfortable leaving my items in the storage unit. I was confident that they would be safe and protected from theft and the elements in the climate controlled unit.
KATHLEEN W | Expérience générale