Customer Reviews for U-Haul Moving & Storage of Wilmington

Évaluation :

5

The 2 ladies at the front desk was awesome

Évaluation :

4

I had reservation for 9am but the lady was about 10 minutes late to open facility plus the system was down which made it difficult for me. Try to reserve another location but the app was still not working properly after some time system was up and she was very quick and helpful with my reservation

Évaluation :

5

Awesome Manage will continue to use this location for my rentals

Évaluation :

1

THE TRUCK WAS TOWED AWAY

Évaluation :

4

The Staff was very professional and courteous. I would strongly recommend this location as I have used it repeatedly.

Évaluation :

3

Fuel prices as almost empty. Was strong armed into gettting the extra insurance

Évaluation :

1

you charged me for two days had it for 8:22 to 11:45 cannot get no one to get it right ang miles no more than 60 and charged me 168 jackie everett 302-898-8767

Évaluation :

5

At our original pickup point, the truck had not been returned, so the manager got our reservation transferred to Governor Printz. This was handled very well.

Évaluation :

5

The reps I dealt with were professional and quick

Évaluation :

5

The van stank of cigarettes ☹️

Évaluation :

5

Steven assisted us, and provided excellent customer service.

Évaluation :

4

Everything went well

Évaluation :

3

Clean vehicles. Don't be renting out vehicles that are for sale and needs work done to the vehicle.

Évaluation :

3

Be aware that sweeping out the rental will NOT prevent the $25 cleaning fee. The signs posted SAY you can sweep it out to avoid the fee. This was not correct.

Évaluation :

3

I was charged incorrectly for miles and gas I never used. I was incorrectly checked out and checked in. I returned and picked up my uhaul on march 29th. I didn't receive a contract, a check in email, and a check out email until 9am March 30th. On March 30th they checked me in manually at between 9:00am -9:30am and checked me out before 9:45 am that same Day. Then had a nerve to say that I drove 71 miles extra and used 7/8ths of the tank. I didn't even receive the U-Haul at a half a tank. It was less than a half of tank when I picked it up and I have pictures to prove it. I didn't drive 71 miles. I drove only 38 miles and barely used a quarter of tank of gas. I need a refund for those additional charges as soon as possible.

Évaluation :

5

Nothing it was just fine

Évaluation :

5

Rien

Évaluation :

4

The equipment was super clean but my truck needs repair; the transmission kept slipping.

Évaluation :

5

Customer service was excellent

Évaluation :

3

Lot is a little confined for trailer operations. Reorganize the lot some so the trailers are easier to get out. A person that is a novice at trailering will have an extremely difficult time. Luckily I have a lot of experience.

Évaluation :

1

I called the particular location that I was renting through instead of using that because the last time I rented a truck from they didn't have the size I was looking for when I went that day so this time I made sure to call that particular place to run a 9 foot van. When I got there, they didn't have any and I was stopped driving to Fenwick two hours away and back With a box truck, I was uncomfortable driving. because this is the second time, this is happened at this location. I will not go back to the Wilmington governor Prince location, and I will think twice before even using U-Haul in general.

Évaluation :

3

All the staff members were very friendly, helpful and very accommodating. Will use that location again.

Évaluation :

1

I called customer service the day I picked up the equipment to record a complaint. The truck was parked two blocks away from the location, with no instruction on where to find it. My wife had to drive me around the area to locate the truck. The street it was parked on did not appear to be a safe or nice area to leave a truck. I quickly got in and drove off. Little to my knowledge, the back door was not latched and I had to pull over and safely secure the door. Upon approaching the back of the truck, I saw the cargo area was a complete mess. I took pictures for your reference. It took me over a half hour to clean it out. The overall experience was not acceptable.

Évaluation :

5

Very user friendly & efficient!!

Évaluation :

5

Stephen B was my rep and he was efficient and friendly. No complaints about this location, would definitely use them again.

Évaluation :

5

Great service and friendly staff

Évaluation :

3

Everyone interacted with was friendly and professional. Only negative were in regards to the truck - no windshield wiper fluid. Also I either need an alignment or the steering was crooked. Had to drive with the wheel cocked in order to drive in a straight line.

Évaluation :

5

This full service facility was excellent. My original location was a neighborhood location. The single clerk at the gas station did not know what to do!!!!!!! Had to drive further to the full service facility to get excellent care.

Évaluation :

3

Staff friendly and helpful. Very professional! Overall a great experience.

Évaluation :

5

Staff was very nice and professional and Uhaul was clean thank you so much

Évaluation :

5

Quick and easy. Early booking available and proactive outreach by my coordinator. It really made my day so much easier and I can't express my gratitude enough.

Évaluation :

5

Customer Service rep. Is always nice and helpful. I think his name is Steven

Évaluation :

5

The whole staff was pleasant and very helpful

Évaluation :

5

Charles went above and beyond customer service. Attentive to my needs and he addressed my concerns accurately with a smile. Excellent experience. Merci

Évaluation :

5

I would get honest employees. I rented your truck and and as a nice gesture, I filled up more gas than I got When I returned it. I was totally surprised when I was charged a cleaning fee of $25 for a truck that was swept clean before returning. That is unprofessional conduct, just to make additional money for no justified reason.

Évaluation :

5

Nothing the customer service was excellent A+++

Évaluation :

5

Steve was a great help and made the process easy

Évaluation :

1

I placed my reservation 2 weeks before my move in date to my new address and was not notified of a computer issue until I arrived to the location the doors were locked and I waited for 30 minutes before a staff member let customers know the issue with the computer system. Communication is key for good customer service and that wasn't me experience

Évaluation :

4

Truck had an odor and was dirty on the inside. Also truck seems to need a wheel alignment and it had some hesitation.

Évaluation :

5

Excellent customer service .

Évaluation :

5

Wonderful experience renting and returning the car carrier trailer.

Évaluation :

4

s/o

Évaluation :

5

This was the first time I have had to rent a U-Haul and all of the employees were extremely helpful and professional

Évaluation :

3

The tensioners were difficult to unfasten, maybe a little lubrication could help

Évaluation :

5

Excellent customer service from my representative

Évaluation :

4

Drop off was on Sunday of a holiday weekend so there was not help to un-hitch trailer.

Évaluation :

4

Trucks on the outside could be cleaned better but the staff and the customer service is great and they are the reason I keep going back!! They are always helpful and do a great job.

Évaluation :

5

Gentleman at the front counter was super pleasant and helpful. Made the experience much easier.

Évaluation :

4

We would like to commend Charles S. at the Governor Prinze Wilmington location for being very friendly and extremely easy to work with, especially first thing in the morning! He was easily the best U-Haul employee we have ever dealt with.

Évaluation :

5

The truck worked fine, however there is an exhaust leak in the vehicle. We drove from Wilmington, DE to Queens, NYC and back. We had to have the windows open the entire journey as the smell of exhaust inside the cab was overwhelming. Both my wife and myself had carbon monoxide headaches when we arrived home. Normally we never get headaches, but we did that day due to the exhaust inside the cabin

Évaluation :

2

Location changed 3 times, given a larger truck than ordered and check engine light came on while driving

Évaluation :

5

The young man that waited on me was fast, respectful, generous, and he done a beautiful job always every time I come there. They treat me very well. Thank you for letting me use it. God bless you. Have a blessed day. The time that I got the check was Saturday, February 3 around 930 so the young young man that was on a dead tie. Thank you God bless you.

Évaluation :

5

Quick service and easy to check in and check out

Évaluation :

4

There was a weird issue with my key and assigned vehicle not being the same, the representatives resolved my issue very attentively and quickly even though it was a very confusing situation and I really appreciated that they got me in a truck and on my way within an hour and gave me some extra time to complete my move. Great teamwork between all of the associates also.

Évaluation :

4

Charles did a great job when I received my truck

Évaluation :

5

Keep up the good work

Évaluation :

5

Service. Very. Good. Thanks again

Évaluation :

3

It wasn't what I expected from the beginning I would not recommend anyone the people from Georgia got that place they took 80.dollars from me so I would not recommend any one

Évaluation :

4

Thanks for all your help with my account. Still waiting on a refund but the staff and Taylor went way out of their way to help me with a major uhaul screw up that left getting passed around on the phone for 2,5 hours and spending 4 hours in the store, getting charged for someone else's Uhaul charges, and finally getting resolved with a credit. I recommend this facility

Évaluation :

5

The girl nae was awesome

Évaluation :

5

Yes I was and the staff were very friendly and helpful with everything

Évaluation :

5

The staff at 2920 governor printz blvd in Wilmington Delaware were very professional, personable, informative and kind with the best customer service I have seen since the pandemic started. They were knowledgeable and brought awareness to things I was uncertain about. To me they did above and beyond their duty in helping me and was greatly appreciated.

Évaluation :

1

My storage unit was filled with mice waste all over the place that was my reason for moving out !

Évaluation :

2

My father passed on Monday 6/12. His last payment date was on 6/9 that he missed due to being in the hospital. I moved and cleaned out the unit on 6/16. I'm sorry that your facility doesn't understand that and when closing the account out felt it necessary to still print out his bill for me. Really? You're all that inhuman?

Évaluation :

1

I arrived, and was unable to access my storage. The code was being denied. Then i called customer service waitied one hour for someone to pick up just to tell me speak with someone on site. When i did so, the guy opened the door fro me and told me to use someone to keep the door open as my code was not working. Not to mention, i was told to come back the next day to receive my free lock. further more, there was a lock on my storage and i also could not access my storage. it was ridiculous and the service was terrible!!!! it feels like you guys only care about the money

Évaluation :

4

No comment

Évaluation :

5

Taylor was great, she was friendly and answered all my questions. She is very knowledgeable

Évaluation :

5

The unit was clean and spacious. Was easy and quick to move my equipment in. Employees was very helpful.

Évaluation :

2

U haul need to be more concerned about the customer instead of raking $$$ out of their pocket and train the staff in Delaware to be more efficient. NY need to send people to a viable clean storage maybe outsource if their facility is not up to par in the connecting place people are renting or storing I was there less than 25 days got my free month and went to A CLEAN NEWER COMPANY...TOO MANY GAMES , JOKES, UNPROFESSIONAL WITH MOVERS..., AND THEY COST ME AN EXTRA DAY WITH THE TRUCK BECAUSE THE MOVERS FIRST SAID THEY COULD COME THEN CALLED AND SAID CAN THEY CIME 2 HOURS EARLIER ...I SAID NO....WE WERE ALREADY BOOKED. I ENDED UP GETTING Another MOVING Company THRU U HAUL, who came with $80.per hour. And later turned out to be just like U haul...too many word games with the people ..this day and time...people are educated and, for me I will make a better choice next time...there are SO MANY Other COMPANIES...Penske, HOME DEPOT...ETC ..JUST TO NAME A FEW....THE truck was FUNE...but the service was the pits.....

Évaluation :

5

The pick up point to have have a dolly for me, but it was all right. My reservation could be the little a little bit better like I like get one month Free let me know if I do. Merci.

Évaluation :

2

You guys are procrastinators to get people to spend more and more money....connectors to other avenues of storing and dropping off as well as truthful about logging in information is bogus...still more money ensure....I will tell people to do their due diligence with other companies...This company has been in business too long to be so shiesty....This company is only good in the stat you are located....connectors to other states are a "2" on a scale from one to ten

Évaluation :

5

Steven was the best he explained everything I was having a bad day an he just made my day an I thank him for that

Évaluation :

5

Uhaul representative Sam was a great service to me the day I picked up my truck up excellent customer service very detail on instructions even have the truck ready prepare and clean for me

Évaluation :

2

Check in took forever and there were mouse dropping and dead roaches in my storage area...

Évaluation :

1

Las personas que están allí brindan información erronea a los clientes, tienen mala actitud y siempre hay que esperar para que presten el servicio, además de nunca estar en sus cinco sentidos. Pesimo servicio en este lugar, tengo un saldo pendiente con la compañía por $240 porque las personas que estaban atendiendo dijeron que podía entregar el camión en este lugar y no tendría ningún problema ni costo adicional; esto por parte del servicio del truck. Por otro lado cuando entregaron el storage no me pidieron que dejara un código de seguridad y estaba totalmente sucio, ya que en la página tienen información incorrecta, en el lugar no tienen los storage disponibles que hay en línea.

Évaluation :

2

Took me over an hour to get into my unit and had to be switched 3 times because they originally tried to put me in a mouse droppings infested, very smelly unit. The second unit they tried to put me in didn't have a working lock so I was switched yet again. Even after physically switching, no one switched me in the system so my code didn't work for a day. I also had to waste time and come inside to basically re-do my rental process when I had already did it online.

Évaluation :

5

I would recommend U-Haul to anyone who is looking for absolute-excellent quality service in all areas of customer service. Especially the Wilmington Delaware branch..

Évaluation :

2

I'm hurt I lost all my clothes because of the mice. Them taking on using my things for a bathroom. Then to make matters worse. U people wanted to charge me me 25 to clean up the rats poop. Sorry for me just didn't not happy. I'm glad your worker cleaned it for ten dollars. I'm happy I'm done. I forgive u for all that. Have a blessed  day.

Évaluation :

5

Employees smoke in the office which is annoying but they are helpful

Évaluation :

5

Staff were wonderful and helpful! Thank you 🙏🏾

Évaluation :

1

Storage units are mice infested and the staff is very rude.

Évaluation :

5

I would like to Thank Tammy & Amber Manger for helping me with my issue! Theses two lady's were awesome 

Évaluation :

1

Arrived, told that despite having a reservation I did not have a reservation. Ludicrous.

Évaluation :

1

I arrived at the facility with a full U haul 26 foot load one way rental. I was informed on arrival that just because I had a reservation it did not mean I had a reservation and no storage units were available. I encountered significant penalties having to find other storage units and U haul then hit me with fees for late drop off and over mileage. My intent is to pursue court action for breach of contract and recovery of costs .

Évaluation :

5

Every team member was personable and willing to assist. Matter of fact they went out of their way to please .

Évaluation :

5

Miss Taylor and her crew was professional and excellent they help me move my stuff out of storage and put it on the truck I really appreciate that they was a big help I appreciate it and I will recommend this place if someone needs storage thank you guys

Évaluation :

2

I lost alot of my moms sentimental things that was supposed to have been distribited to my brothers and I. My mo. Is no longer living. I was missing a few boxes.

Évaluation :

5

Steve was very nice and he comma dated me I was very upset !

Évaluation :

5

I love this U-Haul storage company.. keep up the good work..

Évaluation :

3

Had rodent issues....

Évaluation :

2

All would be fine if there wasn't dead rodents all over the place in the hallways witch makes me believe there is a serous infestation . Hope the place take care of that issue ASAP . Other then that the staff is very friendly .

Évaluation :

3

Everything was well secured, lite up and convenient it could use more air ventilation and more control of the rodents dropping

Évaluation :

5

Dom was great. Made my experience very memorable

Évaluation :

4

Staff was polite friendly and helpful

Évaluation :

3

Staff was great Move in process was easy Site was very dirty with mice/rats?

Évaluation :

1

Rodent droppings all in my things on my mattress and my kids toys very nasty and unprofessional I ha e proof of droppings

Évaluation :

1

The facility was over run with mice & other rodents. I came in one night & something big & furry ran into a broken unit. All of my things were covered in mice droppings. My bags & boxes were eaten open by rodents. Dead mice were in the hallways as well as flies. This isn't the 1st time either. I've used them three times & each time was reassured the problem was under control but it wasn't. I only used them 4 the price but I paid the real price.

Évaluation :

1

Sorry doir to access out unit was hard to open n rigged and the employees were aware n tried to tell me how to access it broken , they called thinking we exited ( saying Mayby they put us in wrong unit) when employees took me to unit because of broken door. When calling still no one knew if our things were safe or stolen . Won't store here again , yet Ellie's Teklu was most kindest sweet professional when I originally encountered this facility . But after that all down hill

Évaluation :

2

The staff sucked no one wanted to help they sold me a lock storage unit they fix the issue halfway because I still don’t have access into the door unless I get a staff member

Évaluation :

5

Excellent customer service and quality of products offered.

Évaluation :

3

It would be great if a refund was given beings though I I only used it for 9 days of 31 days.

Évaluation :

1

Had rat stuff all over my stuff they chewed my bed up Nd clothes so no I will never use y’all again

Évaluation :

4

I will be using your storage and moving service if i evr decide to move again.service was very good.

Évaluation :

5

I was very pleased with my service over all

Évaluation :

1

I occurred more debt having to keep vehicle a second day due to storage not being cleaned out had to wait for worker in the rain until he was able to get things open... didnt get tarp I request. Most of my thing were wet k had to purchase boxes twice and move my things in alone because the movers wont move wet things into storage because the didnt want the liability of my things if damaged...smh this is awful.

Évaluation :

1

Wilmington uhaul storage was terrible, the worst service I’ve experienced

Évaluation :

2

Staff was nice but facility was poorly maintained and very unorganized.

Évaluation :

1

The worst experience I ever had the lady was on her cell phone while helping a customer talking on speaker, the customer didn't know if she was talking to her or on the phone, it was a long line no he

Évaluation :

1

Had mouse droppings and they put holes in my furniture

Évaluation :

1

I had a storage rental with this area storage for the past 5 months or so. The ceiling came down on top of my things, water absolutely destroyed all of my furniture!Showed proof & still no reimburseme

Évaluation :

4

I have an issue with a refund. O paid thru Sept 20. However, I checked out of unit on Sept 7. I still had 13 days left. I was told I would NOT get a refund for what I had paid.

Évaluation :

3

Location is good, staff were friendly and good. Storage area and hallways were extremely dirty. Parking lot had construction and debris. I guess this is what you get. It works but not great.

Évaluation :

3

Evidence of lots of rodents (mice).

Évaluation :

1

Overcharged account; U-Box was left at my home for nearly two weeks and called repeatedly to have it removed.

Évaluation :

1

Alicia and Regina Hicks are phenomenal!!! Outside of these ladies Governor Printz location is HORRIBLE!!! I took my things out of storage there because everything was covered in mice and rat feces!!!

Évaluation :

5

Great customer service!!!

Évaluation :

5

Regina Hicks, Brittany and Jay were very very helpful. I plan on using your services again in the very near future sine everything went so smoothly.

Évaluation :

1

I called them many times and often was given inaccurate information. Someone scheduled a pickup without telling me which I had to correct, then they didn't pick it up on time and I had to call again.

Évaluation :

1

Rats destroyed everything.....

Évaluation :

3

Found mouse poop on my storage containers the found a dead mouse that crawled in my mattress plastic

Évaluation :

5

Great job

Évaluation :

2

Yes you should let people know of the rodents and also communication is the key when working together because the staff look as they don't communicate with each other and that's a problem for customer

Évaluation :

3

I chose average because the location is not in a safe part of the city. Deja(?) or whoever the girl that moved my u-box out so I could unpack it was extremely helpful and friendly.

Évaluation :

5

I ended up cancelling the unit rental, but the staff was very professional on the telephone. They helped me locate the drop off spot for the truck I rented that was not printed on the receipt.

Évaluation :

1

I had three pods which had to be picked up separately so yes that meant three trips back and forth to the UHaul warehouse which was a 30 minute trip one way from my home. The Kane Family movers worst

Évaluation :

2

The staff was great and helpful. The grounds and facilities were not clean. Parking is a challenge,, especially on weekends. There was clear evidence of rodent infestation in our unit.

Évaluation :

4

Staff was very user friendly. They went out of there way to help with getting pods ready. A pod was ready for me each time I returned. Outstanding group of employees. The lot was very cluttered.

Évaluation :

1

The answer i gave is because rodents and feces were all in my belongings they ate though my boxes as well as ate up some of my clothing laid baby's very dissatisfied with the up keeping of your facili

Évaluation :

5

Jay the driver was friendly and professional!!

Évaluation :

5

While I did not visit the facility, as our U-box was delivered to us by U-Haul, I can say that everything arrived safe and sound and it was obvious that the box had been handled properly in transit.

Évaluation :

4

It was a good experience using U-haul.

Évaluation :

5

Only problem was when I emptied the unit. 4 call to get it closed

Évaluation :

3

Poor communication about my UBox. No one contacted me, and when I called, I was transferred 5 times. The box just showed up without a call first. Pick-up scheduled Sun happened Thurs. I called 3 times

Évaluation :

1

Order # 21072822. Charged an extra $181,44 for no reason. I already paid $1316 for two Uboxes. The Wilmington store charged me extra 1 month storage and it took them 15 days to get my UBoxes.