Customer Reviews for U-Haul Moving & Storage of Yonkers

Évaluation :

5

Truck was clean but the truck felt like it needed a tune up, oil change a new steering column. Customer service was great

Évaluation :

4

Great customer service!

Évaluation :

4

Great location

Évaluation :

5

The onsite staff were very polite and helpful

Évaluation :

5

Everything was perfect

Évaluation :

2

It was a long process to get the truck staff is not that helpful

Évaluation :

5

Na

Évaluation :

5

Bien 

Évaluation :

3

The truck was extremely run down and the fuel economy was horrendous. The 15' truck I rented achieved approximately 6,6 miles per gallon. And to make matters worse, when was given the truck, it only had ⅛ of a tank of fuel. I had to immediately drive to a gas station so that I wouldn't run out of gas before getting g to my destination. I think U-Haul needs to do better than this.

Évaluation :

5

Awesome!

Évaluation :

5

I am very happy with service very excellent

Évaluation :

5

Cashier was very nice and very welcoming

Évaluation :

5

Very good very comfortable

Évaluation :

5

Very good

Évaluation :

5

The service was exceptional

Évaluation :

5

None, processing was fast and easy. Plus the trucks were ready and very clean!

Évaluation :

5

the two verification calls made when you request a vehicle should be quicker.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

The young lady at the counter was very helpful and polite

Évaluation :

3

It would help if there were extra workers to help the customers with furniture if it is only one person alone doing lifting and moving and have no help. I fell from the storage unit and hurt myself pretty bad. Nobody came up to ask me if I was okay or if I had any help. That's the only thing I wish uhaul had.

Évaluation :

4

Staff always great. The only issue is parking. When i would go to get or bring items to the storage unit there was often times i had to carry heavy items to my car.

Évaluation :

4

Saludos, yo siempre he utilizado U-haul, pero en esta ocasión tuve una muy mala experiencia. Yo hice una reservación con mucho tiempo de anticipación para un autotranspor (pickup truck mas trailer) para 3/11/2024 9am, cuando paso a recoger pensé que todo iba a estar listo para recoger, pero la encargada me dijo que sólo tenía el pickup truck y que debía buscar el tráiler en otro lugar, fuí al Bronx a buscar el tráiler después subí a Yonkers a buscar montar mi vehículo cuando terminé bajé mi vehículo en Yonkers tuve que bajar al Bronx nuevamente a devolver el tráiler y luego subir a Yonkers nuevamente a devolver el pickup truck. Cuando calculé, en mi trabajo sólo usé unas 18 millas porque no pude hacer el trabajo completo cómo lo tenía planeado por culpa de U-haul quedarme mal, el resto de millas se usaron haciendo lo que le correspondía hacer a U-haul, también gasté más del doble de gasolina por culpa de U-haul, resumiendo, hoy perdí el día porque U-haul me quedo muy mal, tendré que hacer otro appointment para inspección de mi vehículo porque hoy no pude, espero puedan examinar este caso para que U-haul mejore, gracias.

Évaluation :

5

The representative that was there was very knowledgeable she was polite and patient . She explained everything in details the best

Évaluation :

5

Very satisfied with the service

Évaluation :

2

The U Haul Check in process takes way too long. After reserving online , it seems it can take 45 minutes at the counter. The back & forth is too slow & the having to call an additional person to confirm takes too long. What if someone has no one to call ?

Évaluation :

4

Not bad.the worse part is the internet not working properly in the building for the initial setup. Other than that the manager on duty was alone and had several customers talking to her at once. She held her composure and was very professional and helpful. I would recommend this location.

Évaluation :

5

Drop box indicator

Évaluation :

5

Every thing was clean and clear no complaints

Évaluation :

1

Bad management

Évaluation :

3

Upon check in, I provided the desk person my printed out U-Haul receipt with confirmation # and told her "I'm here to pick up my truck". In a very disinterested manor, not even looking in my direction said "click on the last text uhaul sent to your phone". I was confused because I don't understand what texts have to do with my truck. I opened up my texts to the uhaul text. I'm standing there in front of the desk person and she's looking at the computer. after about 30 seconds or so I say "I have the text here" She again replies, very disinterested and almost bothered, and again not looking in my direction "click on it and enter the information" Frustrated I tell her, I don't want to do that. Can you please enter it in the computer for me. She replies that she is not allowed to do that I have to do it myself. I know this is not true because the last time I rented a truck (I rent from the same location often and have had a storage locker there for YEARS) I told them I didn't want to use the phone for that and the SAME DESK PERSON did it for me! I am not happy that desk person has a very disinterested and detached attitude about customer service, is not helpful at all and seems to want me to do her work for her. What if I didn't have a phone? What if my phone didn't have service? What if the screen doesn't work properly (which is the case with my current phone)? Does that mean I can't rent a truck? Of course not. Uhaul would have a process for those without a phone to rent a truck. I feel that if I don't want to use my phone for the rental process, I should not be forced to. If this is the new process and I must do my own check in to rent a truck, I will not be renting from Uhaul any longer. In the meantime, please have Uhaul representatives actually engage with customers and don't make us feel like we are bothering/annoying them by asking them to assist us in the rental process. Thank you, dennis

Évaluation :

5

Love people!

Évaluation :

4

It's nice that everything is well-systemized. However, there are many inconveniences for those who frequently use the system. 1) Take a photo of my face every time. 2) Take a photo of my driver's license every time 3) Every time, they ask for information about me and my partner. Very uncomfortable.

Évaluation :

5

The parking where the truck was parked was too tight and I was not able to get in. It was definitely not fat friendly.

Évaluation :

2

Service the customer and stop letting us do the work. This self check in check out is ridiculous. Why are workers there if everything is self service!?

Évaluation :

1

The representative was very hostile and lazy. The van was dirty and representative at the location when I asked about the engine light on the van said that's ok all their vans say that. She seems to be bothered that I had questions. She not very friendly and warm

Évaluation :

1

Not only was the equipment junk, the guy who hooked up the trailer looked homeless and had a bad attitude.

Évaluation :

5

Good job Thank you so much

Évaluation :

3

Process of rental was a bit degrading. Asking for 2 people who know me to verify me via telephone was absurd. Once you have my License on File and Valid Credit Card that should be enough. In addition I rented a truck that had leaks in the roof so after getting to me destination I had to deal with multiple wet boxes from all the water that got through because of the rain. I didn't even bother making a complaint

Évaluation :

5

Excellent all around!

Évaluation :

5

It was awesome working with you guys.

Évaluation :

5

Great location to rent from. Smooth, quick and knowledgeable representatives.

Évaluation :

5

everything seems to be great convenient location, great attendance. Everything was smooth and definitely will recommend it to friend and family.

Évaluation :

1

None of the bands just cleaned off. A snow indicated. They would stop trucks behind every truck. You had to get the other truck out before you could get out

Évaluation :

5

Maintain your outstanding customer services, which keeps me coming back. Two  up!!

Évaluation :

5

Nothing everything was perfect!! From the truck to getting the trailer. Les déménageurs étaient formidables! They both did their jobs so well. We had Mod movers in Yonkers NY and Ace in Little River SC. Both companies were exceptional! We are extremely happy with everything

Évaluation :

5

Good customer service

Évaluation :

1

We were called to be told the person hadn't returned the truck so reservation pushed back to 4. Then at 4 nobody was there when we checked in, so didn't leave store until around 5, and was paying someone $100/hr to just wait for me. Fuel was not the level it claimed to be. Marks on truck not noted elsewhere. Truck had zero shocks. New charges were added for some reason, making total higher, even though I added no services.

Évaluation :

1

Have a better customer service!

Évaluation :

4

Van was parked too close to each other I could hardly get in the van.

Évaluation :

5

The app confuse me. But you guys were very helpful

Évaluation :

5

U-haul is helping people to keep their goods while looking for accommodations or safe keeping.l recommend it to anyone who might need to keep their stuff safe and secure.keep the good work.

Évaluation :

5

I’m fully satisfied with the employees of that facility.

Évaluation :

3

The facility is smelly and dirty and the "climate control" is not consistent. The lighting is inadequate as well. The price is good but I would not recommend storing any nice furnishings or anything of value here.

Évaluation :

2

Things that need improvement - cooling (it was very hot on my floor) - false advertising of UBox containers but don’t provide the service - doesn’t email back when I email from the app - no solutions to not having a UBoX and asking for a courtesy truck to move my storage items into a truck to then find the nearest UBoX. - overall my experience with the NY/NJ U-Haul area has been abysmal compared to my time in the south. - Yonkers and the Bronx and the scheduling department lacks care and professionalism and solution oriented approach for its customers.

Évaluation :

5

⭐️⭐️⭐️⭐️⭐️

Évaluation :

5

The staff were very helpful and friendly .

Évaluation :

1

The facility is worn, dirty and has exposed light fixtures. We were falsely informed that the units were climate controlled which is a lie the building doesn't have air conditioning the place is like a sauna

Évaluation :

3

The room was dirty, and the elevator broke down. We had to take the stairs

Évaluation :

1

They are lier and unprofessional

Évaluation :

5

Bien

Évaluation :

3

Prices too high

Évaluation :

5

The staff at 155 Saw Mill/Yonkers are great. Friendly, knowledgeable, helpful especially Melanie who always has a smile. I highly recommend this clean facility.

Évaluation :

5

from the staff at your customer service desk to the facility itself...it was an outstanding experience! would highly recommend this location for all storage and moving needs!

Évaluation :

5

The new general manager is Amanda is great! The staff are friendly and professional. U-haul cares about its customers at this location by always communicating what's going with rates, and overall unit. I would definitely recommend this location.

Évaluation :

5

The staff are very professional.

Évaluation :

5

Absolutely great

Évaluation :

3

I was severally charged more than twice repeatedly despite despite raising a concern. Your system has been taking money from my account and I feel deeply bad about it. What happens to individuals who cannot detect such fraudulent activities with their account?

Évaluation :

5

Great staff willing to excel and sale

Évaluation :

5

My experience was great. My stuff was safe, clean and protected. I stored here for 3 years and yes I would recommend. ⭐️⭐️⭐️⭐️⭐️

Évaluation :

5

Julio employee there was more than exceptional. He made my move less stressful. You need more employees like him.

Évaluation :

5

The staff at this location is very kind and helpful, we are customers at this location from a long time ago and we are used to their excellent customer service.

Évaluation :

5

The team at this location is very nice and always available

Évaluation :

5

Excellent staff and friendly

Évaluation :

4

Everything was great except location.

Évaluation :

5

I value the uhaul service, I'm so pleased I will recommend to anyone wanting to use the service, thanks to all of the workers.

Évaluation :

5

The staff was very helpful in showing me and my husband how to use the access card and showed us the appropriate cage to store our furniture.

Évaluation :

4

Had some issues checking in my storage outside of office hours so I was forced to wait to the next day bit I was helped with a free extension which did make up for not being able to claim my reservation.

Évaluation :

5

Some of the questions above do not apply. I only called in to pay my bill. I was treated with respect and courtesy. The transaction was completed in a timely manner. Ms. Lacayo was friendly and very efficient.

Évaluation :

5

Great customer service and it was so convenient having the storage unit and truck rental at same location.

Évaluation :

5

I am emotionally happy that I the pleasure to be help by Ms. Emely and I will recommend to all my friends the good service and friendly service.

Évaluation :

3

Only certain floor had air conditioning so I’m wondering what happens to peoples stuff in storage unit if it’s hot on the floors especially if it’s supposed to be climate control other than that the staff was very professional and friendly

Évaluation :

5

The staff were super friendly fast and efficient I appreciate all their help

Évaluation :

4

Staff was very helpful. After hours drop off was complex using the web over the phone. Took a while to figure out. I waited on hold for 30 minutes for help but never got helped. Eventually figured it out.

Évaluation :

5

Melanie was fantastic. Efficient, knowledgeable, quick and great customer service (always with a big smile)!

Évaluation :

1

The hours to access your unit are horrible. The price is to expensive. I found a cheaper location to store my things which also has pretty good security. Double the size of the unit for what I was paying here at uhaul for less money monthly. I also paid the rent for my unit here and moved out the following day, I feel like I should be refunded.

Évaluation :

5

The clerk was very helpful.

Évaluation :

5

Excellent service

Évaluation :

5

Everyone was helpful and pleasant especially mr.Louis very polite professional and accommodating great manager

Évaluation :

5

Everyone from the office on Saw Mill River Road was more than helpful. The updates, and confermations were easy to fill out and be ready. Karina Diaz is a doll!

Évaluation :

5

Overall great experience, I was a customer for over a year here. Like some storage, this one has bathrooms we can utilize. Great place to store your house hold goods, very safe and secure.

Évaluation :

5

I am surprised thatvthe units have a net as a ceiling.

Évaluation :

1

Employees disputes are poorly handled -primarily because management is either unavailable or completely disengaged regarding customer concerns. There is simply no incentive for the employees to perform basic tasks such as closing an account or printing a receipt. They don't care; care being the operative word. I would never use Uhaul again or recommend someone else.

Évaluation :

4

Thanks for U-Haul's understanding regarding difficulty in paying storage facility charges on time.

Évaluation :

3

Karina Diaz was the absolute best! Had it not been for her things would have been disastrous! My only regret is that I was not aware that I could have been associated with her from the beginning of problems that could have been avoided, like my unit being damaged by water. Instead I depended on other workers that promised to attend to the problem and did not! She is a "Gem" though. Would not recommend anyone I know unless they had direct access to her.

Évaluation :

5

The young woman that helped me was professional and answered all of my questions.

Évaluation :

5

This branch is better organized than the Homefield location. They put a little red sticker on my card that had my unit number. Nice touch. They look like they take covid seriously with barriers and the charge card units 6 feet away from the staff. I really liked the Yonkers location. At Homefield I've had to go to in 6x to fix my card. I hope the 7th time is a charm. Staff allowed a customer to stay in store without a mask yesterday. Horrible. Please get the Homefield location to take covid more seriously there is a rise coming. And help them with workflow regarding fixing swipe cards. A customer should not have to go back 6x to get the same issue fixed. The Yonkers location has their act together.

Évaluation :

3

I had 2 storage units, one for 3 years and the other for 5 years or longer. The facility was ok as far as cleanliness. Could do a better job with extermination- vermin and insects. After emptying my unit, I found mouse droppings in boxes. The elevator was broken for several days which was a huge inconvenience and no compensation was offered. I had to walk up the stairs with furniture. I would not recommend this facility. The rates increase consistently every year and you're at their mercy.

Évaluation :

2

I was waiting for over twenty minutes for the on site staff to open the unit I just purchased. When I called the front desk, this kid had apparently forgot all together, then tries to give me an attitude about the fact that I was calling him out on his unprofessionalism.

Évaluation :

3

Unit was big enough and helpful but I was located on the second floor and it was extremely hot. Zero AC. That def needs to be adjusted n fixed. Because I was sweating a lot while moving in n same as for moving out.

Évaluation :

3

I travel 48 states and yonkers franchise appear disconnected from 47 of them . I'm not sure if its policy but in one instance yonkers is doing their own thing . Overall thank you for the time we shared . ( at least correspond w/ your bro franchise in chicago ).

Évaluation :

3

Person at front looked like they didn’t want to be ther it took two days to get the lock off my door and the room had to be changed

Évaluation :

3

Storage unit area was extremely hot. AC was not put on or it was broken. Staff was made Aware n he told me. He doesn't control that. I think staff needs to know who to contact if it's too hot in the storage area.

Évaluation :

5

Merci

Évaluation :

5

I really love this place. The workers were very friendly and very patient. It was clean inside as well as the out and to me that is a plus

Évaluation :

1

I've had many problems with this place. Its hard to get staff on the phone and if you do get them on the phone, its because they are calling you because you're late on a payment. They'll keep calling back to back till you pick up when they want their money. I've been a customer for years and several times they've done repairs or upgrades and had debris from the ceiling fall all into my unit. I paid my unit late once and they left their lock on my unit for 3 weeks. They charge a "maintenance fee" for cleaning the storage facility but some how debris always made its way in my unit. Especially when they installed the new air units on my floor. This is also not a 24hr access storage facility.

Évaluation :

1

I was not given a copy of my contract. I was not informed that the elevator was not in service which was a huge inconvenience.

Évaluation :

5

Probably the best storage facility I have ever been to

Évaluation :

5

All over positive experience!

Évaluation :

5

Staff and services provided were excellent!!

Évaluation :

5

Roberto and his team were fantastic: incredibly efficient, smart, generous and masters of the art. I was very very pleased with my service. Thank you, Team!

Évaluation :

4

Thank you for your service. I had my storage unit for many years and felt safe and confident that my belongings were secure. However, the facility had a bit of a rodent problem. Very frustrating.

Évaluation :

1

Cobten un deposito para que puedan cobrar los dias extras y los millajes.ya no se va a cojer ningun truck debido al alto cobro de dinero que cobraron

Évaluation :

4

I rented space at this facility for over 25 years even though there were other facilities nearby, both U-Haul and others. I moved out of state and this location was no longer convenient for me.

Évaluation :

2

Unfortunately,there were a few factors for changing to another company:ever increasing prices & bad customer service from what seems to be a staff of kids w/poor people skills. Level the elevator!

Évaluation :

5

I wish to thank the staff at u-haul for the fantastic service they have provided over the years, in person or over the phone. I will continue to use u-haul for all moving and storage needs! Merci

Évaluation :

5

It was awesome

Évaluation :

5

We would highly recommend this facility for its cleanliness and the attentiveness of it's employees. The storage room preserved all items without mold or musty scent. Highly recommend...

Évaluation :

3

At first the counter person male employee treated me rudely and in a hurry. He was not interested in speaking with me over the phone

Évaluation :

5

Great customer service, informative and courteous

Évaluation :

1

The facility was dirty, the elevator wasn’t working, there was no AC and the employees seemed bothered to have to help!!!

Évaluation :

1

The facility is dirty with malfunctioning equipment and elevators! No AC and the employees are in no hurry to help!

Évaluation :

4

Thank you for protecting & housing my things.

Évaluation :

1

My free storage should've been the same as the drop off location for the rental! People at this location are very rude, stand offish and no help at all. Hire people who want to work and help others!!

Évaluation :

5

The service was great. My belongings were well secured, stored and climate controlled. I had no issues moving in or out. I would reccomend this uhaul facility.

Évaluation :

1

Lazy staff. Staff would not care about the customer. Worst staff i ever seen.

Évaluation :

4

Later hours until 9 should be added 2 days during the week and more hours on Sunday

Évaluation :

5

Helpful and courteous staff.

Évaluation :

1

Belongings destroyed by mice and water damage.

Évaluation :

5

Bien

Évaluation :

3

Ok

Évaluation :

5

Excellent Staff and facility

Évaluation :

3

Weekends Friday to Sunday should be late if not 24hrs and ur pricing us off

Évaluation :

5

Nice Job

Évaluation :

4

customer service can be improve - some are friendly, some are not

Évaluation :

4

Consider later hours and discount for loyal customers and i say you were prefect but settling for great isnt half bad either

Évaluation :

3

N.D.

Évaluation :

5

Great customer service a really good experience

Évaluation :

5

Safe secure and convienent

Évaluation :

3

Location is easy to get to. Facility was always clean and staff friendly.

Évaluation :

2

Unhelpful staff, very few carts for getting stuff out.

Évaluation :

2

My storage unit is at 937 Saw Mill River Road, Yonkers, NY. I had a terrible experience at there. Locked in. No announcement was made that facility was closing, Emergency Call button not working.

Évaluation :

5

Very Professional

Évaluation :

3

It is not air conditioned

Évaluation :

5

Na

Évaluation :

4

there are ways today to screen people and make sure they don't miss-use the space (sleep over etc.) so that regular users won't have to pay for after hour access or get stuck coz it ain't working.

Évaluation :

4

Facility clean and well kept... just had a difficult time getting in access was always denied on my entry card, which made it annoying when all o wanted to do was get in and get out!! W