Customer Reviews for U-Haul Moving & Storage at York

5 030 évaluations

7540 York St   Denver, CO 80229
(South of 74th and York, North of 70th and York.)

(303) 286-2766

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(303) 286-2766

7540 York St
Denver, CO 80229
(South of 74th and York, North of 70th and York.)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jami Martinez 
Évaluation :
2

The drivers who dropped off and picked up the container were great, although the drop off time was hours later than scheduled with no consideration for my time schedule. My container also had mice dropping and the phone rep(I believe Shuna was her name) had the nerve to ask me to sweep out the container and make sure to fold the blankets. I will not use this U-Haul again. Kathy Ramsey

Kathy Ramsey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick Martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Mares 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON PETERSON 
Évaluation :
5

I will use these services again … and I will highly recommend to all of my friends!!!

Mary Koch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doralin hernandez 
Évaluation :
5

Paul was amazing. My car battery died right after I dropped of my vehicle to get a new hitch installed (because of course it did) and Paul boosted it so I didn't have to tow it to the shop. The hitch install itself was clean and really well done. A+++++ service, all the way around!

Rieland Kaseman 
Évaluation :
5

dude who was running the place is awesome. best experience I have had at a uhaul, and it isn't even close. thanks man!!

TIMOTHY BUCHANAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE BURNS 
Évaluation :
5

Keep doing what you’re doing

CHERYL BAY 
Évaluation :
5

Excellent customer service, at this location. They deserve a raise!

Michelle Masterson 
Évaluation :
5

Parker made our experience very pleasant. He has top notch customer service and went the extra mile to get the job done. Thanks Parker!

jefre buss  |  Premières impressions 
Évaluation :
5

Parker at the 75th and York st Denver, CO. Is top notch he made our experience with Uhaul easy and fast. I would personally recommend him to get a pay raise and advancement. He worked through some issues with storage units and was happy to help had a very pleasant attitude. Thanks Parker!

Jefre Buss 
Évaluation :
5

Despite a reschedule of my appointment, the U-Haul team was helpful and courteous to a person. My car got completed quickly and the work is top-notch!

Keith Ratliff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy Chavez 
Évaluation :
5

Good customer service

James Generalao 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timi Pelato 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Cameron 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM DEVANEY 
Évaluation :
5

your personnel were helpful and prompt. Great experience!

Laura Drapeau 
Évaluation :
3

Definitely be specific on how the billing willing work. You promote 30$ rented a uhaul plus a dollar something a mile I was assuming I would use $100 no more than $130 yesterday but I was wrong.

Patricia Gallegos 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry Bott 
Évaluation :
5

U guys are always great keep up the great job

Jose Correa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi Glenn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RITA ABAD  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nisean Castillo 
Évaluation :
5

This is the best location I've ever rented the Van from. Staff is amazing, everyone is super helpful and friendly 100 % recommend

VLADIMER SVANIDZE 
Évaluation :
1

It seems your company has a real communication break down between the local stores and the national customer service workers. First and foremost on your website I was able to choose 2 very close options for packing and unpacking my box. The day before I was supposed to pack I was called and told the location changed to a spot further from my house. This was very inconvenient, so I had to pay more money to have it delivered to my house to pack up. I think this is the actual definition of a bait and switch. Same happened when my box was delivered. I was never notified it was in CA and when I tracked it down I was told that I would need to come unload it at a spot 17 miles from my house. Again, not what I chose originally and not convenient at all. Several times I was told someone would be calling me with an update, no one ever called me, I had to keep calling. Local stores would tell me the information I was getting from the national phone number was not correct. THIS WAS SO ANNOYING. I will not recommend your company for moving nor will I ever use you again. I also think you should refund me the $150 for having to have it delivered to my house for packing since your website is not up to date with actual stores that can house the boxes.

casey scanlon 
Évaluation :
5

Really impressed by the U-box experience. I will recommend to everyone I know who needs this type of service in the future.

Sarah Rudy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin Rodriguez 
Évaluation :
5

Both employees were SO helpful and wonderful, I would definitely rent a moving vehicle at this location versus another U-Haul location. They were both just wonderful employees and men!

gail mcgaugh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence Bailey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samantha heller 
Évaluation :
3

The truck was clean but had a mechanical issue. During driving the cruise control failed while simultaneously throwing codes for the ABS system as well as the electronic stability control. While in that state, hill start assist also does not work. Additionally a reverse light was inoperable. This occurred every time the truck was started, I'd drive for 30 minutes and it failed. The staff was helpful in that they helped me avoid penalties for mileage overage, but that was caused by dispatch seeing as neither the truck nor the car hauler were at the actual location that was supposed to complete the reservation. So yes, the local staff was helpful, but they shouldn't have had to be since it was dispatch that had me driving all over the fkng north Denver area for an extra couple of hours instead of loading up. Also third question is NA because if a real friend asked, I'd tell them to go to the location closest to them, because that makes the most sense.

Seth Nerenberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila Smith 
Évaluation :
1

Terrible employee, check the surveillance cameras from 3:00 to 3:15. Individuals like this shouldn't work with people at all; it's just rude behavior. The office worker rudely cut me off on the road, violating traffic rules - disgusting behavior.

MIKHAIL MILNER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA BOLTON  |  Premières impressions 
Évaluation :
4

They charge me for gas I don't use, they charge me for mileage I don't use, but th3y say they will reimburse the money for the gas in 35 to 70 day... Maybe.

Claudio Guzman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael solis 
Évaluation :
1

Nothing wrong with this place in particular just U-Haul in general has gotta bad and over priced.

Yoshio Hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Whitehead 
Évaluation :
5

Last time I rented from U-haul was probably close to 20 years ago and things have improved significantly since the last time I used these services. :) Everyone was great including fixing a mistake on my end which could have made for a difficult day.

Brian Garrett 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stephen dent  |  Premières impressions 
Évaluation :
4

Aron was a pleasure to work with and helped us with our situation. We had an emergency and returned the trailer late. Staff was super understanding and flexible with us.

Aaron Stites 
Évaluation :
5

Thank you for having your company around. It helps truly when needing to move and you only have a car to do your moving. I'd still be trying to get my things moved with my car. Thanx's ooohhh so much.

lisa wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy Wells 
Évaluation :
5

This was a complicated hitch installation due to my specific vehicle. They spent a lot of extra time to make sure it was just right. Very impressed with the work ethic and proactive communication!

Jodi Maturo 
Évaluation :
4

Fantastic experience! Wouldn't change a thing. Very good customer experience. Merci.

Flo Kramer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony Bustos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Martinez 
Évaluation :
1

I was over charged for mileage i used 122 miles and they said i 157; the gas tank was filled before i returned the truck but they claimed it was 1/8 under charging me $18. Therefore I was charged for 35 miles I did not drive plus the $18 fuel charge for a total of $45,65 and what can I( do about it? Nothing something always happens when i use Uhaul and i always promise to never use it again. This is the last time I use Uhaul

Lisa moreiko 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LOTTIE DIAZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan bollig 
Évaluation :
2

When I rented a truck and trailer recently, the drop off location was unilaterally changed after the fact by U-Haul to one that was very inconvenient. When I spoke to the technician on the phone, he pled ignorance and said there's nothing he can do. Changing the drop off location made moving very much more difficult and I do not appreciate uhaul doing this.

Herb Potthoff  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia ACKS 
Évaluation :
4

Staff very helpful. Rental process was problem free.

BRADLEY RITTERHOLZ 
Évaluation :
1

hardly any gas , windshield wiper not working, returned truck with about 1/4 tank more gas than originally had oh well extra bucks for uhaul. make customers walk halfway around building instead of using the convenient "employers only " entrance. employees suck look, act like they are doing customer a big f ing favor . super sucks never again

donald bopp 
Évaluation :
5

The staff at this store was absolutely amazing they guided me through the entire process with a smile on their face and answered all of the 50 million questions I had about renting loading my car and returning THANK YOU

Brenden Kelly 
Évaluation :
3

Rented a 15' to Deliver Product to a Customer. First Van's back door would not go up or down. Had to return it for another Van. Lost 1-1/2 hours in the medley. Second Van had no windshield fluid in the reservoir. Windows were dirty from sitting in the open.

David Beaty 
Évaluation :
5

Very friendly and communicative employees

Isaac Zepeda 
Évaluation :
1

Expect a dirty and smelly truck here. And definitely only put in fuel for what was used. I'm so disappointed in this rental.

Tamara Axent 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN DEWITT 
Évaluation :
3

There was no one at the counter for about 5mins. When I asked a question the woman's response wasn't very helpful. Only 2 of the 4 employees were welcoming & nice.

Jennifer Spencer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis Salazar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Tortirici-Navarette  |  Expérience générale 
Évaluation :
5

The U-Haul locations on both ends provided good customer service.

Mark Ziegler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graham Ardner  |  Premières impressions 
Évaluation :
4

The truck battery dies and I had to jump it because road side assistance was 2 hours out.

AMBER DELEON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley Guzman 
Évaluation :
1

We had a horrible experience, when we got to this location they gave us a truck with no gas in it so he switched it out to a different one and didn't change the paperwork. We had estimated 50 miles to be safe but only drove 22 miles and got charged for the 50 miles anyway because the guy working didn't do the paperwork appropriately and didn't write down the starting milage so estimated based on the return miles. When I called the store about this they told me because we didn't take a picture of the starting miles and the ending milage matched what was wrote down they couldn't do anything. How is my responsibility to take a picture of something your employee should have done before handing over the keys. Uhaul has been awful and I won't be using them or recommending them again.

Cody Gallagher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre Doyle 
Évaluation :
4

Not change pick up location multiple times in 2 days, especially when it is less than 9 hours from pick up time.

Wayne Tedesco 
Évaluation :
5

GREAT FAST SERVICE

israel ramos 
Évaluation :
5

I did not get the name of the young man as he was not wearing a name tag, but he was super helpful both on renting as well as returning. Maybe he could see the frazzle on my face. I would come to this location again if I'm ever in the Denver area 10 out of 10

Gayle Price 
Évaluation :
1

Listen to the customer. It took me 3 different times to get a ubox to be delivered to my house. Then when it arrived in Chattanooga TN. It was supposed to be picked up by a service to be delivered and unloaded at my home. It was actually set up to be unloaded in Chattanooga. This was the worst experience with Uhaul I have ever had.

richard harris 
Évaluation :
5

Just keep up the good work

Paul Drury 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Markos 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dennis lopez 
Évaluation :
5

Fantastic service from start to finish! We will be recommending you and your company to anyone that needs to coordinate this type of move. Cheers to quality service and great communication

Rob Stieg 
Évaluation :
4

The online/mobile check-in is a hassle. In the end had to switch to bigger truck, the young man at the desk made so easy. Insanely easy. It was a "yes! We can handle that!" And it got handled. I was amazed by the great customer service I received.

Rolando Tello 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Priscilla McCullough  |  Expérience générale 
Évaluation :
4

Driver side windshield wiper did not work. Also rented a dolly but there was not one in the truck.

Cathy Duran 
Évaluation :
5

Nothing—everything was perfect.

Sheila Nauman 
Évaluation :
4

Trailer was there on time. Door was open and had a snowdrift in it and it was dirty. One blanket short in a bundle.. my bad for being in a hurry.. Make sure you check everything and record it if it's not working (clearance / tail lights..)

paul raby 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott Briggs 
Évaluation :
5

I don't know the went above and beyond

Nick Martinez 
Évaluation :
3

The truck still had stuff in the bed when I picked it up, no one came out to check the truck when I dropped it off, I was charged 55 miles for a 20 mile trip, I over filled the gas and was charged 2 gals. Something ain't right.

Chris Bradley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger Northern 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald Olson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles stoy 
Évaluation :
1

When I called to make reservations I asked the rep several times if I rented the truck at this location would it qualify for the free month of storage and he assured me that it did when I showed up to pick up the truck guess what I was advised that I would have to pay full price for the storage and there wasn't even a storage reserved for me classic bait and switch we were in a pinch so I had no choice but to pay the money I believe Parker was the reps name on the phone so this is why I wouldn't recommend I have used U-Haul truck rental and storage several times in the past but will be using different truck rental and storage on my next move beware of the bait and switch

fred hall  |  Premières impressions 
Évaluation :
4

I was a little disappointed to discover that for around a year, my unit wasn't behind locked gates. I thought I was paying for secure storage. Your staff is great though and I would still use you again - just a unit behind the security fence.

Anthony Eddolls  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis Garcia 
Évaluation :
5

Experience was Okay.

richard eckels 
Évaluation :
5

Everything was great and I did get everything I needed just what I needed the right size truck took care of everything but I absolutely had to cancel the mood because of miscommunication on my part

Louis Monaco 
Évaluation :
5

Very helpful staff.

Michael d Burback 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel McClaskey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA OLIVAS 
Évaluation :
5

Great service in Vancouver from Ashley and Sean. Everything was easy and everything went smoothly 😊

Pam Burns 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles stoy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gervan Hernandez 
Évaluation :
1

My first time having a storage and it couldn't have been worse. The gate key didn't work for me and had to be re-entered multiple times in the computer only to be told later that there was an IT issue. Then the staff screwed up with my unit and assigned me one that had a customer already occupied. I was then re-assigned to another unit by this incompetent staff member that had some paint supplies in there already which I thought nothing of it so I moved all my stuff inside. I was then told the next day that because it was not empty, I would have to be re-assigned another unit for the third time and the best part was that I would not be getting any help to move these heavy items. The manager and I had a screaming match about this only to be told that it had already happened and nothing else can be done. So I had to move all my heavy stuff by myself to a unit that was finally checked to be empty. I was then charged for the time that was in the second unit as well instead of when the third unit started. The staff was terrible and the manager didn't do his job. I was glad to have moved out from this place. If I could give lower than 1 star, I would.

Goupu Touthang  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerol arguello 
Évaluation :
1

Turned In a truck rental 10/5/2023 and they are trying to blame a bent on the truck that was already there. I have pictures of the damage proving it was there already. See what they claim on the report which I reported. Always take pictures before taking the truck. They will try and pull something shady like this. Rent a truck else where.

Adrian Chavez 
Évaluation :
1

I selected the early rental with pickup done digitally through the app. When I arrived, the truck was not available and there was no way for me to rent/scan through the app. I then needed to wait for 30+ minutes until the store opened. The truck I rented was not prepped for my rental, it was parked in the back stuck between other vehicles and took an extended amount of time to be driven to the pickup area. The truck itself was not fit for rental, the gas tank had less than a 1/4 tank in it and there was a 1ft by 1ft HOLE IN THE FLOOR of the storage space. It appeared like there was an access panel to get to the underside of the truck that was not installed. I had to repair and install it myself. Once finished with my rental, I accidentally left a garage door opener in the cabin (that was my fault) but there was no one available at any of the contact numbers to ask if they had found it or if the next customer had returned it. I involved the corporate support line and they were also unable to get response from the dealer. I have yet to recover the opener.

Brandon Laveaux 
Évaluation :
5

Everything was perfect, very friendly staff. Great communication

Kevin Kraich 
Évaluation :
1

Fairly sure the person who checked out my van was an underage kid.....

Valerie Morley 
Évaluation :
4

Thank you for the month free storage, it is very much appreciated

Priscilla McCullough  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jenifer Paredes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tineke Naseef 
Évaluation :
5

Very professional the place was clean. Customer service was great answered my questions. Je les recommanderais sans hésiter!

Leroy Duran 
Évaluation :
5

Everyone was helpful and friendly and professional, and I really appreciate them having the flexibility to let me do a longer van rental and then extend it by an extra day and everything. They were great!

Emerald Bixby 
Évaluation :
5

Very professional took the time to show me storage space. I would recommend.

Leroy Duran  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Mercado  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAGE SEALS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elliot Gunning  |  Premières impressions 
Évaluation :
5

Front office staff especially the rep who did the check in are patient, respectful and competent.

CECILIA Chase  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM HOFFMAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM HOFFMAN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert Rivera  |  Online Move In 
Évaluation :
2

The gentleman Brandon that helped hates his job and may need to find a different one. He had complete attitude from the moment we walked in the door and was upset he had to work. He looked like he just woke up hadn't combed his hair and smelt bad. There was a Hispanic gentleman that tried to be helpful but Brandon was mean to him as well.

SABRINA GATSIOPOULOS  |  Premières impressions 
Évaluation :
3

We had an old van in storage through U-Haul for over 15 years. We had to move it from one location to another in the middle of that time. We are out of state so it was a huge inconvenience for us. We really didn't get any help from anyone at U-Haul. We were sending monthly payments through the mail for most of that time and fairly often, it got lost somewhere along the way and were charged late fees that mostly got waived when we would call to tell the managers that we'd sent payment, but still had to resend the fee which was a hardship for us. Finally, we decided to pay electronically so to put an end to that nonsense. Now at the end, we were notified about a month before that it needed to be removed again permanently and again received no help from anyone at U-Haul. We were unable to go to Colorado from California this time and so lost the van completely, after paying all these years to store it. We're very angry about this, but there's now nothing we can do. We really would have appreciated more assistance in finding a towing company and another storage facility and getting it done without us having to physically be there, but I guess that just wasn't possible from U-Haul. I don't think we will ever use U-Haul ever again for anything.

Phyllis White  |  Expérience générale 
Évaluation :
1

When I reported that my unit was broken into, staff didn't help or explain on what to do. I filed a claim with the person at the reception, but he didn't explain on what to do next. I also checked all the storage facilities around me and no other locks were cut open. I guarantee that the person working here on May 28th has something to do with this break in. He put as all the way in the back for a reason where there are no cameras.

Oto Osenieks  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn Helms  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy Garcia  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Herrera  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbi Rosales  |  Expérience générale 
Évaluation :
5

Thanks for the unit I rented was very satisfied with staff and the facility thanks again

Michael Fuchs  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nadine Menzor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRANCE RITZDORF  |  Premières impressions 
Évaluation :
2

The unit leaked water. The gate was moved so close to the unit and the pin pad was put to close to my unit so I was unable to park infront of mine due to people needing to punch the gate code and also allowed people to look in my unit Witch made me uncomfortable that someone could rob me and the gate was not always working and that allowed anybody to come and go.

Tyler Adamson  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LOTTIE DIAZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan Wright  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbi Rosales  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALLEN DEKREY  |  Premières impressions 
Évaluation :
5

N/a

Jesus Galvan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn Berryman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel Villa  |  Expérience générale 
Évaluation :
4

Paul and his team did a great job helping me understand the confusion of the online process and provided me with excellent service. The problems may have been caused because I booked the truck and storage facility at the same time.

David Behling  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Herrera  |  Premières impressions 
Évaluation :
3

The storage had stains on the wall and there was no lights inside when I needed to access my unit at night. They also confused my storage unit with someone else's. They had canceled the other persons storage and did mine by accident, and in doing so they had to change my pay day since they had to reapply me for my unit. They kept raising the prices on me about every few months. Over all the storage was alright but there was a lot that could have been worked on.

Cesar Reza  |  Expérience générale 
Évaluation :
3

My key card didn't work had 2 different keys. Was never show how to operate the gates But will wing it .

Carol Hall  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Bebbington  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Boddie  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serena Perry  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHALL PRUETT  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin VanMeter  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAAREB AL TAWEEL  |  Expérience générale 
Évaluation :
1

My trailer was stolen from there yard and before that I had my locks cut off twice

ROBERT SAMAIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Coffey  |  Premières impressions 
Évaluation :
5

Except for not being able to get out of the gate. It was easy.

Angelina Guillen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY TRUJILLO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY TRUJILLO  |  Premières impressions 
Évaluation :
1

Got my tools stolen from my van

jonathan Batista  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Florence Faatau  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren Mars  |  Expérience générale 
Évaluation :
5

Good business all the way around.

Daniel Kilbourn  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Benoit  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL HOSE  |  Premières impressions 
Évaluation :
5

Super friendly staff… Very mindful of customers needs… THEY GO ABOVE AND BEYOND THEIR CALL OF DUTY

SERGIO AGUILAR  |  Expérience générale 
Évaluation :
1

My RV was broken into 4 different times. The cameras that were on the premises were blocked by semi trucks so basically they didn't work. UHaul did nothing about it. They said sorry about that. But 4 times in 3 months is not right. Now they are putting up a better fence and cameras. That won't pay for the stolen items. I am going to have a post on social media to let everyone I know not to patronage UHaul

Karen Masingale  |  Expérience générale 
Évaluation :
5

Great with serving our needs. Great team!

Charles Brooks  |  Expérience générale 
Évaluation :
5

Paul always has a friendly smile and greeting for his customers. And, his team reflects it, as well.

ed umstot  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug Lee  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad McIntire  |  Premières impressions 
Évaluation :
4

The hours to get into storage ith a remote for 24 hour access was a bit pressing on time for me. I could not afford th remote so I hd to clear out the storage in a rushed manner because of thelimited time available after work. Other then that everything was fantastic.

Edeltraud Fedder  |  Expérience générale 
Évaluation :
3

Everything was great until we moved out. We found out the storage until must have had some leaks so some of our stuff was water damaged. It wasn't anything of high value but kind of ruins the valve of storage when you pull your thing out of storage and they are damaged. Also the light in the storage unit did not work. Not a major deal A also but for $150 a month you would expect a dry well let place. Great place to store your stuff but just make sure you don't need to go at night and that your stuff is not irreplaceable or too expensive.

MOHAMMED MAHMOUD HABAYEB  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Barbara Venegas  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Whitney Byrne  |  Expérience générale 
Évaluation :
5

Paul and his guys have been excellent.

Adam Cooles  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEX YODER  |  Expérience générale 
Évaluation :
1

Office personal horrendous. The manager has no customer service skills. Very rude.

Richard Winger  |  Expérience générale 
Évaluation :
5

The staff is fantastic very professional and very helpful. The facility is very nice and lots of room to move in the storage space.

James Gilmartin  |  Premières impressions 
Évaluation :
5

Our 26 ft rental truck broke down on our way to U-Haul Moving & Storage Of The Mile High City. When we got towed there, everyone was very understanding of our situation and helped us come up with a plan that worked for us. We were able to move all of our items from the rental truck into one of their storage units with no problems. It was a very good experience after a lot of hassle with the truck breaking down.

BRIANNA FAUL  |  Premières impressions 
Évaluation :
5

All the men working in their office are very good at their jobs! They helped me when i initially got the unit! And very helpful when i closed out and rented a trailer!! They all deserve a raise no matter how much they are making they are great!

BRITTANY ELIZABE VANOSDALL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Ocasio-Rodriguez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Wood  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip Herard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene Cox  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney Byrne  |  Premières impressions 
Évaluation :
4

Always friendly and helpful

JOYCELYN MAES  |  Expérience générale 
Évaluation :
5

The staff at this location was excellent in their service!

Gene Cox  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YAAREB AL TAWEEL  |  Premières impressions 
Évaluation :
5

Whenever I run into a little snag the staff is right there to help me out with the my issue

STEPHEN MAHOWALD  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael friedel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Mccrorie  |  Expérience générale 
Évaluation :
3

U-Haul as a company has many problems. Trying to do anything online seems impossible. To bad they are the only game in town. Not a completely bad experience but a long way from good.

Jerrel Champlain  |  Expérience générale 
Évaluation :
3

I'm all upset with the 24hr access that I paid for I had some people stay late to help us get packed up loaded trucks an drive to storage an 24hr access did not work so here we r trucks loaded an mo wer to put it

Donald Montoya  |  Premières impressions 
Évaluation :
4

I was pleasantly surprised and very happy for the top notch customer service I received a very nice change from dealing with jerks in other customer service situations recently

Terri Lawson  |  Premières impressions 
Évaluation :
4

We've had a few issues over the years we've had our van in storage at the Denver facility, but overall, it's been positive.

Phyllis White  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN LEPE GOMEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerimiah Cooke  |  Expérience générale 
Évaluation :
5

The staff really helped me out and after a long move made me free safe in a new location, this is the place to go to

Lawrense Larson  |  Premières impressions 
Évaluation :
5

very convenient

Teresa Palomino  |  Premières impressions 
Évaluation :
4

Due to work schedule we had to pay for 24 hour access. That was unexpected. When we retuned with our 1st load several hours after completing paperwork we were buzzed in by a worker. But ultimately locked in the gates as our code had not yet been input into the system. It took yelling, honking and waving before a retail person came to see what the matter was. Glad it wasn't 'after hours'

renee hernandez  |  Premières impressions 
Évaluation :
5

great guys big help

Drew Diamond  |  Premières impressions 
Évaluation :
5

The people working at this facility are very friendly and super helpful! The container I rented was clean and the pods were a great way to move... all around great experience!

Angela Bergeron  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Virginia Reed  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antonia vera  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina Dugan  |  Expérience générale 
Évaluation :
3

Great job

Dana Joiner  |  Expérience générale 
Évaluation :
3

Muddy mess outside of unit. Gate control should be more convenient to operate from drivers side of vehicle.

MICHAEL LABADIE  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

william burd  |  Premières impressions 
Évaluation :
1

No good experience with UHaul, York street Thornton, CO. 1 in 3 visits they could find my account for payment. Always waited 30+ min. Expected interest bearing CC for auto pay. The place is a joke.

JERRAME HERTZ  |  Expérience générale 
Évaluation :
1

The managers accused me of sleeping in my unit which I was not doing. They locked my unit even though my bill was current . They shut off my gate key. Were rude and didnt let me speak. Evicted me!

charlotte heimbacher  |  Expérience générale 
Évaluation :
5

Everyone on site was unbelievably Helpful! The National Phone Staff should be commended as Well! I Just wish there was a better Way to connect The National Call Center with local distributors!

Mark Swigart  |  Premières impressions 
Évaluation :
2

Your facility moved my stuff to another unit. My end tables coffee tables where broken, my hope chest legs were brokeñ,old antique dresser was broken where the mirror goes lost a couch table took pic

Danette Cardenas  |  Expérience générale 
Évaluation :
1

I tried calling Uhaul to give them a chance to rectify the MULTIPLE incidences that happened and continued to happen when box arrived. I didn't receive any help. Will never use again or recommend.

Ashley Eaton  |  Expérience générale 
Évaluation :
1

Still have yet to get a call back from a manager. Paid 100 for my box to be delivered and received my box bolted shut. They never removed the bolts so I couldn't Access anything in my box.

monique pardo  |  Expérience générale 
Évaluation :
5

Thanks for the fast and easy shipment of our stuff across the country! The U Box service was truly great-- the boxes arrived ahead of schedule and we were able to get them delivered ahead of time!

alex ten eyck  |  Expérience générale 
Évaluation :
1

the worst moving experience I ever had...problems with U-Haul to this day over a month since move...ended up being very costly with many damaged and stolen furniture....It’s a very long story.

Jawanza Jabari  |  Expérience générale 
Évaluation :
1

Nobody knows what thy are doing. Not willing to go out of their way to help in their customers who are in tough travel situation. Took an hr to reserve a storage unit only cause management didn't help

travis whiting  |  Expérience générale 
Évaluation :
5

Everything was great, the manager Devonte was great as well.

reymundo ramirez  |  Expérience générale 
Évaluation :
5

The U BOX worked perfectly for our needs.

Paul Curry  |  Expérience générale 
Évaluation :
1

I want the kid who helped me know he did a fantastic job helping me when he had no training and no help from his surrounding employees but still got the job doneWhat should have taken 20 mins took 1hr

travis whiting  |  Premières impressions 
Évaluation :
5

Great people especially the asst.mgr

Alfred Buquor  |  Expérience générale 
Évaluation :
5

The folks at this location are the best possible people to work with. Every step of my trip was made perfect due to the fellas at the York St location, Denver, CO. It's been my absolute pleasure.

Cathy Buckley  |  Premières impressions 
Évaluation :
5

Customer service was amazing.

Kayli Toedtli  |  Premières impressions 
Évaluation :
5

Very fast and friendly service. Exceeded my expectations honestly. My move to Denver couldn't have gone better so far.

Blake Sims  |  Premières impressions 
Évaluation :
1

Not impressed. When we arrived with our load to store the storage area was six inches deep with ice and snow. The door to the unit was frozen closed. Service was awful. Door opener didn't work.

Terri Carlson  |  Expérience générale 
Évaluation :
5

So far excellent!

LUana Craig  |  Premières impressions 
Évaluation :
5

Davante was great!

Jeanne cipollini  |  Premières impressions 
Évaluation :
1

We could not believe the lack of quality of service at this location. There was six inches of snow and ice (it hadn't snowed for days) that we had to walk through to get into the storage container.

Terri Carlson  |  Premières impressions 
Évaluation :
5

this location really helps out there customers and friendly services thank you

Javier Hernandez  |  Premières impressions 
Évaluation :
5

Great service

Adriane Levine  |  Expérience générale 
Évaluation :
1

This experience with the uhaul uboxes was absolutely terrible. At every step of the way, things either went wrong, we got misniformation, and there was added stress since each thing was a surprise.

Ana Holguin  |  Expérience générale 
Évaluation :
5

Drivers that delivered my uhaul pod were awesome, especially Joy!

Kerri Wizner  |  Expérience générale 
Évaluation :
5

Joy handled 5 of our storage boxes three times. She was absolutely fantastic and handled our mountain driveway like a pro. Can't say enough good things about her!

Jill Lamoureux  |  Expérience générale 
Évaluation :
4

Communication was good in making arrangement for UHaul delivery of UBoxes.

steve stratton  |  Expérience générale 
Évaluation :
5

.

Choi Fung  |  Expérience générale 
Évaluation :
5

Very satisfied! The ladies who delivered the pods and later picked them up did a great job. POLITE & EFFICIENT! Please tell them I was very pleased and thank them again for me.

Suzanne Stabb  |  Expérience générale 
Évaluation :
5

The service was great. They really go out of their way to help the customer. Thanks again.

Chris Johnson  |  Réservation 
Évaluation :
5

Joy was very helpful with delivery and pick up of u box.

david smith  |  Expérience générale 
Évaluation :
5

The drivers delivering our U-Boxes were especially good. They communicated with us multiple times to arrange the best delivery time, and were friendly, competent, and efficient.

Chelsea Colwin  |  Expérience générale 
Évaluation :
5

Very helpful staff. Allowed me to pick up my shipment early and helped with all the paperwork quickly and efficiently

ken schmuhl  |  Expérience générale 
Évaluation :
4

none

debra scott  |  Expérience générale 
Évaluation :
4

Thank you. Have my storage with you

Danette Cardenas  |  Réservation 
Évaluation :
1

Overcharged $66,85 twice (2 times) for storage I did not use. Boxes delivered to Windsor on Aug. 24 and picked up on Aug 25. $137,44 was charged for delivery which is fine. Need refund please.

Pat Stacey  |  Expérience générale 
Évaluation :
1

Although I had reserved a storage space well in advance, upon arrival and with no warning whatsoever I was told this location had no storage unit available for me. Unbelievably poor work, Uhaul.

Richard Lesan  |  Réservation 
Évaluation :
4

I did not see the facility as I rented a u box which was delivered to my new home. But, all went well

Joseph Pina-Estrada  |  Expérience générale 
Évaluation :
5

The general manager there rocks. She took great care of me and her staff was the same. Cameo is a great leader

JAKE MILES  |  Expérience générale 
Évaluation :
2

None of the employees really seem to know what they're doing. My original reservation was not set when I got to the location. Pricing was not explained properly. Too much more to explain

Damian Gallegos  |  Expérience générale 
Évaluation :
5

Thanks so much for the excellent service

Diana Morse  |  Expérience générale 
Évaluation :
5

Very easy to work with

JB Prince  |  Expérience générale 
Évaluation :
5

They were good at there jobs

Kathy Bailey  |  Expérience générale 
Évaluation :
5

Appreciates the folks in the warehouse who had the next U-box ready to take when I arrived with an empty. It is a well managed operation.

JB Prince  |  Expérience générale 
Évaluation :
4

.

Ross Brown  |  Expérience générale 
Évaluation :
4

Cameo Petersen and her staff are excellent! We had some issues that were all resolved promptly and we highly recommend the location and its staff.

Terri Lane  |  Expérience générale 
Évaluation :
1

I will not be recommending any U-Haul service to anyone ever. I will not be returning to U-Haul as a customer for any single thing. I will spread far and wide what a hassle U-Haul made of our move.

Chauncey Davis  |  Expérience générale 
Évaluation :
5

The staff was very friendly and went out of their way to understand exactly what I needed to accomplish. I received confirmatory phone calls to let me know that everything would flow smoothly.

myron levey  |  Expérience générale 
Évaluation :
2

I ordered 2 u boxes that was going to Colorado and I had questions. seemed like they wasn't sure of the process. Just seemed not sure.

April Cochran  |  Expérience générale 
Évaluation :
5

I had a great experience with the u-box services. The driver was very nice amd helpful. The drop off amd pick up times were on schedule.

manuel cedano  |  Expérience générale 
Évaluation :
5

Staff there are friendly n helpful. Access is very good with wide aisles n lighting at night is adequate. I would recommend this facility to anyone needing a rental or storage unit.Lab13145@gmail.com

MICHAEL LABADIE  |  Expérience générale 
Évaluation :
5

Great Service!

ken silva  |  Expérience générale 
Évaluation :
5

I never went to the storage facility. I had UBoxes delivered and picked up. Your driver is fantastic and she is a great asset to your facility.

Matt Henry  |  Expérience générale 
Évaluation :
1

My experience did not include a visit to this facility so I cannot rate it. I am however completely dissatisfied with UHaul as a whole and will never again do business with this company.

Barbara Marcum  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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