Come in ready to be impressed!
Steven NCustomer Reviews for U-Haul Moving & Storage of the White Mountains
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Fantastic!
Patti TExcellent Quality and Customer Service!!!
Donald CAttendant was not very personable but did check in truck.
Lorraine ANothing. Everything was wonderful.
Todd PFrank is a funny guy!
DONNA S | Expérience généraleLove this U Haul the staff is always nice and friendly.
Cindy B | Premières impressionsEveryone here was amazing and made the whole process quick, easy and painless. Great bunch of people working here!!
Darryl JFrank Miller and his staff really went out of their way to ensure that my hitch was installed properly and in a timely manner!!
Scott HCustomer service at this location is above and beyond.
STEVEN BThere was a lot of confusion on when the pods were being picked up and delivered to the new location. After at least 5 phone calls and 3 delivery date changes the pods showed up in the promoted 8 day delivery. Moving from Arizona to Colorado was expensive and stressful enough. Having the added stress of being in a house with no furniture and waiting for these pods, the last thing I wanted to hear was my pods were going to be late 2 or maybe 3 days. I was told there would be a $50 discount for everyday the pods were late, however, they couldn't really ever be "late" since the delivery date kept changing.
Lisa GThanks, Frank!
BRYAN RNa
Ben GAll good!
CAMERON E | Premières impressionsOne u box was lost or probably stolen of 3 that I needed... Was offered a fraction of the cost that was in it...got very little effort on their behalf to track it down to find it...attitude was could not be bothered. Another U box leaked water and ruined our bedframe...haven't got anything good to say...I went with Uhaul because they went from my location in Tucson direct to my new location...I didn't want my expensive stuff shipped all over..only to find out it was shipped to my destination then out of town in another city for storage without being asked ...I found out when I went to retrieive something from my box they weren't even in the same city.. Stay away....far away...
Richard VGreat staff! Thank you for all your help!
Phillip D | Expérience généraleQuick and courteous service !
Patrick SThey are awesome.
Mitch NThis location always has any equipment that I have needed. Well stocked inventory.
JOHN EEverything was great except... too much asking me via text , asking me to participate in the review.
DEAN F | Premières impressionsThe representatives were friendly and took care of my reservation quickly and professionally
Patrick SEasy pickup and friendly staff. Everyone very helpful
Lori RSuper staff in Lakeside, AZ!
Cj A | Premières impressionsGreat customer service!
Peggy KFrank and his crew are amazing! Just lower the running boards on the cargo vans. Way too high!
Cj AStaff is very friendly and knowledgeable. I have and will continue to recommend my friends to the Lakeside U-Haul.
BRUCE B | Expérience généraleI reserved a u haul at a location in a remote area outside of Showlow, the guy confirmed it and everything stating he would get one, get a call the day before from the call center stating I need to go to completely different town to pick up who were helpful in making sure I had the right truck, which is also two hours out of the way, after dealing with that I was able to get a new truck. Side note, While driving the truck, cruise controll would be overrode by The Service Advance Track system, slowing the vechicle down, especially on a empty truck. I advised to the the return center, but did not seem to care. I would also appreciate a refund for 1/4 tank of gas, as the meter did not appear to read accurately when filled up intially, like it didnt even show the amount on meter after puting about $100 worth of gas in.
RACHEL MFrank was really great. I had a really good experience at this Uhaul.
JACOB FCheck equipment when returned this is the second time I received equipment with problems but other wise. A good shop
Trevor AGreat rental location with a very good staff
MATTHEW SExcellent Customer Service!!!
Donald CThis facility is well maintained and clean. Frank Miller offers a definite uptick in the level of customer service. He listens and works with customers in a very positive and constructive manner. It's greatly appreciated.
Cynthia J | Premières impressionsThey were always amazing
Mark S | Expérience généraleFrank was super helpful and professional! I'm grateful for the storage price and availability, and it helped me get through moving and getting settled. Thanks so much!
Trisha S | Expérience généraleStaff was very helpful and friendly.
Michael MMilitary discount was not offered.
Ray gStaff was very friendly and helpful. Pleasure doing business with them!
RONALD G | Expérience généraleFrankie checked out the trailer and was very knowledgeable and courteous. Frank, who checked in the trailer was gracious and kindly allowed the 30 minute late arrival because of road closures. A great store and it helps the community a lot.
Byron LService was friendly and service fast. I would have given an exxellent rating but I didnt get rhe pin for the hitch ball.
Mary SWinch assemblies needed to b lubed to work
dan sVery friendly and helpful service.
Judith MBeen using U-Haul for years great organization
Raul A | Premières impressionsEasy to get in and out. Always clean
ROBERT H | Expérience généraleKeep doing the good job your doing.
linda hNothing this was the first time I ever used u haul and it was easy no problems I even needed an extra day and no problems .Awesome people. Merci
Candice AVery helpful and friendly
SAMUEL S | Premières impressionsPro
james wThere wasn't a dolly ;( and it was too late to go back and get one. Great customer service and overall experience
Stephany sSuper nice Uhaul!
michael bCustomer service representative fraudulently scheduled a local drop-off instead of a one-way trip. We discussed that the only trailers that were available for one-way trips were 5x9 trailers. He was quite rude. His associate, a lady with red dyed hair, was making fun of an older lady based on her age. When I dropped off the trailer at the requested location, I recieved a disrespectful call from Elizabeth Byron, 520-227-2536, stating that because the contract stated that it was a local dropoff, that I was required to return it to the facility. She further stated that she had discussed the matter with the representative and that I has specifically requested a local dropoff. "This is what you agreed to, and you're going to recieve a wrong dropoff fee." I told her that that was a lie and that I asked to be transferred to customer service. She refused, saying that "she can't do that." I contacted customer service and filed a dispute, and the very respectful people told me that I would have 3 days to recieve a call from the pickup location. At 11pm MST, I recieved a charge with a wrong dropoff charge, as well as additional charges, despite that the representatives assured me that no charges would be filed until the I was contacted by "Frank" the manager. I am happy to pay the appropriate cost of a one-way trip for one day for a 5x9 trailer. I've disputed the transactions with my bank, citing Fraud. Please note my home location, over 5 hours away from the pickup location. There would be no possible reason that I would request a local dropoff.
Timothy HThere was a decent amount of snow in front of the storage unit and along the driveway up to it, I was a little worried we might get stuck but thankfully did not. But we did have to trudge through a thick snow drift to unload into our unit.
Aaron D | Premières impressionsExcellent service all the way and we highly recommend Uhaul. Expert management is the best.
ERNEST LQuick and easy return
Jonathon FThis location is very nice and accommodating. We ran a little along with our rental due to complications and they were very understanding. Will definitely use this location. Again, thank you again and thank you, Frank.
JOSHUA BNothing keep up the great work 🙂
Sherry SAsk the customers if their fuses are working hahah
Angie MThe service representatives were very personable and helpful. Highly recommend this location.
Linda MVery friendly and helpful
Thomas BAwesome experience!!! Ty!!!
Margaret BOnly issue was the price to drive a uhaul up. Its like 650 to drive one from the valley to showlow and 200 to drive one back. That is BS.
Jessica D | Expérience généraleWe have done business with this staff several times. Always a good experience. They are very knowledgable, helpful and friendly.
Susan BCustomer Service was Very Appreciative
DEWAYNE Q | Premières impressionsWould like to see asphalt in RV storage area.
randy c | Premières impressionsVery friendly and helpful.
hazel bStaff was helpful and excellent customer service
William B | Premières impressionsWas busy when we dropped off but parked uhaul in return lane
Amanda LAlways friendly and go out of their way. Pleasure to use!
KERRY MThe trailer was pulled up and ready to go. Staff was very friendly.
Mary RGreat job
Craig LThere was a check engine light, which they checked and cleared, and said that if it came back it would be fine. It came back and I needed to wait while the second location checked it. I requested picture frame boxes and didn't get any. I wasn't charged. The lady said the system reset and she lost my order, so we needed to start over, and somehow we missed the picture boxes, so at some point I will need to make another trip. I asked about towing my car because it needs to be in neutral, but I need to be in park to remove the key. You pop a cover by the shifter and hold down a button to shift to neutral. Then you can remove the key.
James HKeep the manager Chase!!!!!! He is so kind and personable. He truly cares about the customer and explains things clearly.
Nikki DFrank is awesome! He's always very friendly and upbeat and helpful.
Kelly W | Premières impressionsWill definitely use this facility again for any future needs!
Brad D | Expérience généraleawesome job guys ! Keep up the great work !
SCOTT K | Premières impressionsFrank & jade were very helpful, always helpful and great customer service. Pleased with their customer service. Jacob
jacob g | Expérience généraleTreated me like crap because I was moving my stuff out of storage that I rented for 3 months at a ridiculous price and they weren’t going to be able to charge me for 2 days of storage.
TRINITI C | Expérience généraleAlways helpful professional staff!
DARCIA F | Expérience généraleFrank is all about customer service. He does his job very well.
MICHAEL M | Premières impressionsThe employees were very helpful and polite.
edward h | Premières impressionsLove it
Holly W | Premières impressionsThank you for all your kindness and help.
Andrea C | Expérience généraleBest
Thomas B | Expérience générale24 hour access would be nice
BRANDON G | Premières impressionsUhaul does not refund your money if you move out early . I had the payments taken out automatically each month. I moved out 2 weeks prior to deadline and they will not refund the $75 for the 2 weeks I didn't use it. Would not recommend them for storage .
Jenni H | Expérience généraleI had so many issues and Patti in Show Low worked everything out and was so kind doing it!
Terry S | Premières impressionsPatty is the best. I hope she never leaves.
Bobby D | Expérience généraleI had so many issues, but Patti in Show Low made the process so easy!! Thank you!!
Terry S | Expérience généraleCould have some kind of portable jumper or charger for the trailer battery if they are dead to raise or lower electricit trailer jack
William F | Expérience généraleI've not been to my unit yet so rating is in middle I believe.
Rhonda B | Premières impressionsFrank Miller and his staff were very helpful and easy to work with. They were knowledgeable in their field and very customer friendly. The storage facility was well maintained and secure. We would highly recommend this facility.
Ralph G | Expérience généraleI also rented a 15ft truck that I pickup 10-10/11 and I hope everything goes as smoothy as the storage rental will be nice. Thank you all so much for the great help.
Robert H | Online Move InVery friendly employees and the place was super clean
Thomas B | Online Move In5 star!
celia c | Expérience généralePatti is the best!
LOUIS P | Expérience généralePower was out to the electricity for our RV storage for about a month, maybe more. We didn't realize it and neither did staff. It wasn't fixed until we called it to the attention of the staff. Dead battery as a result. We were told that it wasn't U-Haul's fault and treated like we were nuts. We were not mistaken. We we not offered any compensation. Staff reaction: yawn.
KELLEY S | Expérience généraleGreat service and helpful when needed for renting a trailer.
MARTIN W | Expérience généraleThanks for the good service. Hope Frank continues on as manager.
LEIGH R | Expérience généraleStaff was very friendly and helpful!!!
RONALD G | Premières impressionsTHE MANAGER WAS JUST GREAT
jimmy t | Expérience généralethanks to Frank and Patti for the great service !!
wayne b | Expérience généraleI came by to check on the room and make sure my gate code worked.. I had to go to the office to find out if I should break the green lock tie. The girl working the office was very blunt and curt which made me feel a bit dumb and like I was bothering her. When I couldn't open the door I went back again which I hesitated doing. The office. employee was visibly disturbed that she had to meet me at my room. She arrived and quickly opened the door for me. When I stopped her from driving off to ask her what she did to get it to open, she snapped that all she did was pull the door up (to get the slide to move). While I am happy that the remedy was quick and easy, I certainly didn't appreciate such an attitude from a customer service representative. I have always had such enthusiastic knowledgeable staff assist me at this U Haul ocation. The facility has always been clean and my experience there has always been positive. I also take into consideration that people have stuff happen and things go on that may affect someone's mood. I just wanted to share my experience because this was the second email I received asking about my recent experience at the facility.
Krysti W | Online Move InWe are selling our motor home and so we canceled our site. A little wider sites for the big rigs would be nice
Marvin W | Expérience généraleGreat people staffing this location!
BRIAN C | Premières impressionsMaybe a more convenient place to fill up with water and dump tanks. It was a little tight for others to get around me when filling and dumping. Other than that very satisfied with this facility.
RAUL R | Expérience généraleThe area where we parked our camper had deep ruts in the gravel making it impossible to keep out camper level.
Jim W | Expérience généraleFrank, Patty and staff were very helpful and professional. I definitely recommend there location and services. Merci.
Yzette T | Expérience généraleThank you for all your help.
regina a | Expérience généraleRemote Clickers would not work. Had to use card access. We survived.
Alan L | Expérience généraleVery helpful
MARY M | Premières impressionsEasy on-line reservation, excellent communication, great storage space. Will definitely be back when I need storage again!
Dee H | Expérience généraleThe area field Mgr Mr Frank Miller Iii was so friendly, helpful and courteous. He took care of us, I was so glad he picked up my call when I attempted the 3rd time. I was lucky to have found a storage unit. Thank you Frank!
theresa s | Premières impressionsFrank at the Lakeside AZ was so helpful at one of the most stressful times in my life. The units are clean and well maintained.
Carolyn H | Premières impressionsI would like to thank Patti for her help in preparing the two 10x20 units we rented when we first moved in. There were a few times we had to contact Patti for help and her customer service was excellent. Merci.
Bryan H | Expérience généraleBest storage facility I've ever used. Friendly and helpful staff, clean / well-maintained facility and good security standards.
ken t | Expérience généraleJade was amazing! I can't say enough nice things about her. So helpful and kind. She's an excellent employee.
Kelli W | Premières impressionsMarilyn was Awesome she is a great employee give her a raise she is a keeper!!!
CURTIS P | Expérience généraleThe price was too high. There was a problem with flooding last year and we lost a lot of things. Shortly after we were charged more rent. I would have moved remaining things sooner if I didn't have a leg injury. Way to expensive. There was rodent problem as well as water damage.
KEVIN D | Expérience généraleEvery experience has been great. Even when the place was undergoing major driveway construction. Even when we had weeks of snow. The staff was the always what we would hope for in sometimes difficult situation. Offering a solution instead of an excuse.
Janet D | Expérience généralePatty is great. Very friendly and customer oriented!
Scott M | Premières impressionsPatti was a big help; she provided great personal care and attention to detail
John H | Expérience généralePatti rocks!
Eric A | Expérience généraleSuperb, the best Uhaul dealership I have been to. You have much to be proud of!
Federico B | Expérience généralegreat job nice people
Billy L | Premières impressionsStaff was very helpful and asked if would like to see the parking area before committing to a spot. Facility is clean and well organized.
RAUL R | Premières impressionsThe woman who assisted me at this facility, Patti was highly knowledgeable, efficient and friendly. She made checking in easy!
Cindy B | Premières impressionsPatty was was extremely helpful!
Brenda C | Premières impressionsThey made it really easy for me to obtain a secure space and to come and go with the things I needed to store for a few months. I only set off the alarm once. The space was the exact size I needed too. Monthly payment set up was a breeze and I was notified each month when the payment went through. I would definitely recommend this facility and I would definitely use them again if I needed to. You can easily find out their availability online. Thank you for a seamless experience!
Tammy M | Expérience généraleStaff were very helpful
Jeff P | Premières impressionsThank you for your services
russell y | Premières impressionsEverything went well at check-in HOWEVER ... it did me no good to reserve weeks in advance over the phone as that information got lost. Today, the remotes for entry did not work so we have a code to type in (hard to do from a motorhome). Sebastian was quite helpful and friendly and said he'd mention to those in charge that you need new remotes or new batteries for the ones you have.
LEIGH R | Premières impressionsPatti Traster was very helpful and very knowledgeable, she was a pleasure to work with!
BRUCE L | Premières impressionsWe use UHaul for all our moving needs. RV storage is top notch.
BERNARD B | Expérience généraleNo assistance from the local storage manager nor from the corporate individuals I was in touch with. There was no interest in my opinion nor any effort to please me as a customer. There was no prorated fee available even though emptied our storage unit on the 20th of the month and had prepaid for the entire month. No one seemed to care about customer service only the companies bottom line. I had been storing in this location for 9 years and was treated so poorly I rented a trailer from the competition and moved my belongings to a competitive storage facility. If you value good customer service please do yourself and chose any other storage facility.
TOM T | Expérience généralePatti, is awesome! Always goes above and beyond to help out in anyway she can!
MICHAEL K | Premières impressionsPeople are nice.
Robert H | Expérience généralePatty's assistance in getting a storage unti while I was out of state was stellar!
RS J | Premières impressionsThen only bad experience was when I started I got a rude message about me not reading the agreement and some comment of maybe if I read the agreement I would know. Afterwards everything was fine.
Adrian M | Expérience généraleThe staff were always so helpful. Above and beyond! Thank you all.
Judy G | Expérience généraleI did have a problem with not getting my allotted time of electricity but I alerted the staff about it and they immediately resolved the issue. The staff were always helpful and friendly.
Mike D | Expérience généraleThe manager and associate that helped me were awesome.
Ryan G | Premières impressionsDon't add the 10 Mandatory 10 insurance on vans when customer has insurance. That's illegal in most states and leave a bad taste on the company as a whole. A 19,95 a day truck is not 19,95 if 10 addon is mandatory! It actually may be illegal in Az also!
steve t | Premières impressionsGreat service, quickly got equipment and storage facility..
Joel W | Online Move InThe Staff Was Friendly, Professional & Very Helpful SuperAppreciate You All😊
NATALIE G | Expérience généraleMerci
syren w | Expérience généraleThe manager and staff were knowledgeable and ready to assist! I was in and out quickly and treated with kindness. Merci
DARCIA F | Premières impressionsI've used you up here a couple of times and it's always easy.. I'll use you again. And I've already told many friends and relatives about you.. thanks again.
susan m | Expérience généraleI appreciate the plowing of the snow but it left a big pile in front of the trailer. Made it difficult to get the trailer out. Icy conditions on the access road because of snowmelt dripping off covers.
mary w | Expérience généraleEvery thing went well except for the fact that I didn't read the intructions on the side of the building. So, I didn't enter my access code and set off the alarm the first time I opened the unit. I guess you live and learn. The hauling carts are really nice. Everything I brought fit perfectly in the unit. I like how tall they are, so you can really stack the light objects up. Thank you for having it very clean and spotless. I hope I don't get any rodents in there. I noticed the trap. I pretty sure that I didn't put anything in there that will attract them.
Tammy M | Online Move InCould not have asked for better more helpful people. The facilities were in excellent condition despite a series of recent snow storms. Easy in and out access. Good location. Wonderful staff.
Gene G | Premières impressionsThe staff at the Lakeside, AZ location went above and beyond. They must have been working a bit late , because we showed up with our 5th wheel just after hours. They noticed us and immediately came over to help us find our parking spot and was more than willing to make sure we had no questions or concerns. Would reccomend uhaul to anyone with moving needs.
Kevin W | Premières impressionsBest experience you could ask for. Staff was very friendly and professional. I will always use this facility for my moving and storage needs. Merci.
david d | Premières impressionsPut - install lights in front and back of storage. Customers pay alot just to store their stuff on there. It's difficult to look for whatever you're looking for when you get inside to get something.
LARRY T | Expérience généraleI honestly did not know I could do an all online move in. This made it super easy, because I wasn’t able to make it while they were open.
Adrian M | Online Move InPower should be available around the clock for plug in service.
James K | Expérience généraleDenied access for 3,5 mounths uhaul was unwilling to go to arbitrator per the agreement
patrick b | Expérience généraleIt was a totally positive experience. Wonderful staff, perfect facility. Not really a complaint as it seems to be a sign of the times but I did not appreciate the rentall fee going up every year (no credit for paying on time and being loyal customer).
christina v | Expérience généraleThe manager help me and she was very nice
Catrese K | Premières impressionsLove working with Patti. All staff great
Frank S | Expérience généraleAll the staff I encountered were very pleasant, professional and helpful. I was a real pleasure working with them in the bind I was in. They were very accommodating.
LISA D | Premières impressionsDuring the time of our storage at the White Mountain location the staff was extremely cordial, competent, and accommodating. Each and every staff member was willing to assist, especially Tobin, who went above and beyond his duties. We greatly appreciate the excellent service!
michele m | Expérience généralePatti is absolutely amazing
Edward U | Expérience généralePatti Traster the Center Storage Manager was great to work with. She made our moving out process very easy. She is a hard worker and knows what needs to be done. We appreciate her great customer service.
Ed A | Expérience généraleVery easy to sign up for service, unit was ready to when I arrived.
Joel W | Online Move InShowlow location needs more help….. bad
JOHN N | Expérience généraleThe parking other was always a muddy mess and the facilities for dumping tanks was terrible. It was right in the middle of the road where everyone drives in and under a mat. If you look at other facilities, they have nice dump stations, rv wash bays, free ice and paved parking areas. Really nice people but the facility needs an overhaul.
Susan B | Expérience généraleThank you so much for your services.. We greatly appreciate it.
kenny k | Expérience généraleSteve and the staff are always very friendly, knowledgeable and willing to help.
SHAWNA R | Expérience généraleThe only problem I experienced was coming from out of town to access the unit, and finding that the entire last two rows of units (where my unit was) were under construction for redoing the road. Luckily I could carry what I needed from my unit past the construction tape to my vehicle, but it could have been a wasted 5 hour round trip since no notification was sent out by the office. Otherwise, it was a very good location and staff team.
Amelinda W | Expérience généraleI had a very friendly agent and he was able to answer all my questions. Great experience.
Jay P | Premières impressionsThe entire staff was so helpful and polite.
Lana F | Online Move InStored our rv for the summer and hope to return next year.
leigh r | Expérience généraleJuaquine was super nice and got everything done with a great sense of humor and fast!
Arizona F | Premières impressionsPatti is very nice & helpful
Rob R | Expérience généraleVery disappointed in this RV storage. The RV sites are way too narrow, the mud and muck when it rains is terrible.The fifth wheel toyhauler next to us slammed into the driver side mirror on our coach and then the owner pretended it never happened. (No other possible way this could have happened) Two days after we reported the damage to the Uhaul general manager, we received a call from the storage manager telling us that Uhaul was not going to do anything and the $1 000 in damage was on us. We also found scratches down the side of our coach that were not there before,(the side the toyhauler was on). We could not risk any further damage and removed our coach immediately.
Christine R | Expérience généralePatty the storage manager was extremely helpful and wonderful to work with.
Brian P | Premières impressionswe have been waiting nearly 3 weeks for a refund
NORM N | Expérience généraleThe entire time we were there, every ei
keith f | Expérience généraleEveryone was awesome and friendly. Kept in contact with me about changes.
Roberta C | Premières impressionsA great moving and storage experience.
Frank W | Expérience généraleThe lady who I met with and talked with at least twice never reserved the two storage sheds that we wanted. When we arrived to get the units paid after a two day lapse we found out that no reservation was made or even noted. The gentleman at the counter finally made the reservation and got us settled. He was very helpful.
NORM N | Premières impressionsVery friendly and helpful staff. Prompt service with a good attitude.
JAMES E | Expérience généraleFantastic service. Thank you Patti , Kelly and all the boys. Truly a pleasure doing business here.
Eric A | Premières impressionsGreat space the only exception is that I kept getting address update requests via email even after I had provided my address, thank you.
Amy R | Expérience généraleI was waiting for a specific size unit and the storage manager kept in touch with me for about three months until she had something that worked for me
Sherrie M | Premières impressionsHad a great experience. The staff were awesome. Very accommodating.
Leon B | Expérience généraleeed more people to answer phones always have yo cone downbin person rarely answered phones
Arnoldo A | Expérience généraleAlways helpful staff.
sandra m | Expérience généraleOutstanding staff!!!
melvin W | Premières impressionsStaff was great! Whenever I had a question Patty was always available. She's a great asset to UHaul. Merci.
Deborah H | Expérience généraleLove the covered Rv storage
Marvin W | Premières impressionsI thought the overall storage experience was enhanced by the exceptional customer service and friendly employees!
Ron J | Expérience généraleYou spelled my first name wrong. It’s Susan.
susan m | Premières impressionsGreat staff, including the manager! Best uhaul facility ever, thanks for the experience guy's...lol AWESOME!
Anthony P | Expérience généraleKelly is Awesome!!!
WAGNER W | Expérience généraleJust would like to thank the staff for working so hard for me in finding a unit. And helping me with what I needed there were friendly and helpful.
TARA P | Premières impressionsvery clean and new recommended thanks
craig h | Premières impressionsI have had a storage unit with Uhaul for over a year. I had no issues until recently, I was 15 days late and received a very rude and threatening letter. That letter is my reason for moving out of this storage unit and into a different company. I did tell the personnel what happened and they were checking into what could be changed with the wording of the letter.
Tonya K | Expérience généraleI've been storing my stuff for a very long time and I and my family are appreciative for the love and greatness ❤ thank you. Above and beyond.
Pikake T | Expérience généraleThe staff was exceptional in their friendly service.
minda s | Expérience généraleWe have NOT moved in yet - we have gone through the process to rent the RV space. Will bring our trailer up in March. Patty was terrific to work with - very responsive and timely in her communications. She made the online process very doable. We greatly appreciate her assistance.
Cynthia J | Online Move InPatti was an awesome employee she
Allan C | Expérience généralePlease reference complaint number 352-7300 which was made a week ago regarding rental space 2139 which is a covered parking for RVs and boats. We have a 19 year experience with U-Haul in Lakeside which has been good. My recent experience renting a covered space was anything but good. Which was documented again through the one 800 number for U-Haul's complaints number 3527300. Regulations on how you have to park, We're not given at the time of pre-paying three months. On the morning of the incident my husband was attempting to put our boat in our spot...When he was accosted by the assistant manager over the storage area. Had she simply stated that it was a regulation and she was sorry that he had not been told. He simply would have turned it around and left. However, that is not what took place he received three mini lectures regarding other clients who were parked in backwards. He was also mini lectured on the fact that he did not have some sort of clicker which was not given to us at the time that we rented ...we had a card only. Then proceeded to say how some higher up manager was coming that day and that this site was going to be written up. All of this took place while my husband was needing to get back to work he is a store manager here on the mountain. It had been snowing overnight and raining. This was an unfortunate incident that took place with an unprofessional employee. It was very shocking to both of us since we've had a 19 year positive experience previous to this with our storage rental number 27AB. Which is in the same lot. On the day that we moved out The GM told me that following a review of this incident the remainder of my rental fee would be refunded for the $144,95 to my card. Having spoken to the GM and the customer service department I have been assured that in the future this kind of situation will not take place with our remaining rental in Lakeside. Thank you for your time and consideration, Anita Margeson
ANITA M | Expérience généraleWe haven't moved in yet but Patti has been wonderful to work with so far. She is knowledgeable, friendly and accommodating.
LOUIS P | Premières impressionsKelly was great to deal with!
MARK S | Premières impressionsThey had shortage issue's and they went out of their way to accommodate me. Kudos to them their staff. Excellent service.
Anthony P | Premières impressionsThanks
DARLENE D | Expérience généraleThanks Great Friendly Service
elosie e | Expérience généraleGreat group of people working at this facility!!
Jennifer B | Expérience généraleGreat customer service,
cody S | Premières impressionsGreat group of reps working here in LAKESIDE.
Stephen B | Premières impressionsTop notch staff
Joseph V | Premières impressionsI'm getting emails about this contract, but I'm not the customer. someone gave you my email address, so I'm getting emails that don't have an "Unsubscribe" link. I tried calling the number on the message, but got uhaul corporate. they transferred me to customer service, where I've been on hold with a REALLY TERRIBLE repeating recorded message for 15 minutes now. I'm tired of waiting, so I'm using every other method I can think of to remedy this...please remove markyoung@gmail.com from this account, and add unsubscribe links to your emails.
MARK Y | Premières impressionsIt is rare to experience the high level of customer service that is provided at U Haul of the White Mountains. Everyone at this facility was helpful and cordial. A very special thank you to Kelly and Patti for their exceptional attention to detail. Each of the ladies went out of their way to ensure that we had the proper storage units for our belongings. We highly recommend this U Haul.
nancy s | Premières impressionsThe staff was very helpful both when we dropped off our RV and when we picked it up. Hopeful a space will be available in April 2022. Merci.
gary s | Expérience généraleGreat service and staff!
MICHAEL D | Expérience généraleGreat group of people there!
Jennifer B | Premières impressionsGreat staff! Very helpful and knowledgeable! Merci.
SHAWNA R | Premières impressionsGreat Job
Bob D | Expérience généraleI couldn't have been more blessed with Patti and the rest of the staff at U-Haul. Patti went above and beyond helping me out. I appreciate everything her and the others have done. I don't have a bad thing to say. Thank you for your outstanding service.
Regina G | Expérience généraleThe staff was so helpful in every way! Would definitely recommend this UHaul.
robert b | Expérience généraleWas really amazed my stuff had been in storage for 2 and a half years. No mouse droppings or any damage to my belongings. Definitely would recommend these units.
NANCY C | Expérience généraleI would suggest filling in the ruts when someone pulls out of a space - just food for thought - after all the rain this summer it was tough to get out
melvin h | Expérience généraleThe staff was friendly and knowledgeable!
THOMAS K | Expérience généraleWe've used this uhaul location multiple times and it is because the customer service representative, Paul, is very knowledgeable and always helps us with everything that we need.
shea f | Expérience généraleGreat staff, very helpful and accommodating every time I visited the facility!
Pamela M | Expérience généralecustomer service very good. very helpful after flooding happen.
larry s | Expérience généraleVery professional group.
mickie s | Expérience généraleThe staff was wonderful, the storage area was clean. My storage was right for my items.
jody b | Premières impressionsVery professional group and everything was completed promptly.
mickie s | Premières impressionsThe guys in the store was very rude to me. I was trying to clean out my missing sister until and all the men there where very mean. I am dealing with a lot and could have used someone to be nice that day. The 2 woman seen what was happening and they both tried to help me the best they could. If not for them there would be nothing good to say about this place.
justin h | Premières impressionsLoved your facility. Gravel is a bit thick and needs to be fully extended to the wall. It's hard to back a toy hauler in as it sets now. Otherwise it's great and we would rent from you all again. Great staff.
TRACI C | Expérience généraleThe manager and staff were amazing and the process was quick and efficient. The facilities were spotless. I feel very confident that I can trust U-Haul of the White Mountains with my belongings. It definitely is the nicest storage facility I have ever seen. I would definitely recommend this to my family and friends.
Kathy F | Premières impressionsSee email sent two minutes ago.
dennis c | Expérience généraleVery professional. I always got a call back. Quick and efficient. Patty the facility manager is amazing! Will definitely recommend and if needed use U-Haul again
Steven F | Online Move InJust completed an interstate move using U-Box containers. I was unsure about it, but coming from a rather remote area, I had few alternatives. Now that it is done, I must say I'm quite pleased. The containers arrived almost two weeks faster than U-Haul promised and the cost was less than half of what the moving companies offered. I'd certainly recommend that anyone contemplating a long-distance move look into U-Box.
Ron B | Expérience généraleAll employees helpful but Patty goes way out of her way to take care of person, she is tops!!
Dee F | Premières impressionsPatty was amazing, thank you for all the help!
Ashlyne G | Expérience généralePatti is the most accommodating and friendly person. She has been wonderful with my husband and myself. She goes above and beyond what we could have ever expected.
Timothy E | Premières impressionsRob and his team @ Pinetop-Lakeside facility are doing a fine job.. They had maintained my reservation and I was happy to get the RV spot I had asked for.
John H | Premières impressionsRV storage paving material is too soft. Causes wheels to sink and make leveling almost impossible! Also can cause damage to rig as top can lean over to hit against posts.
dennis c | Premières impressionsMerci
Kelly L | Expérience généraleConvenient, inexpensive, helpful staff and clean facility. It doesn't get any better than that!
Julia E | Expérience généraleI would have given Excellent, gate issues over rental time lowered the score. Seems to be better now
Val R | Expérience généralePatty was wonderful!
JOHN S | Expérience généralePatti went out of her way to help me select a spot and reserve it until construction permitting was complete. Merci.
James K | Premières impressionsPatty is awesome!
Nicole G | Premières impressionsLess than two years raised my rent two times started at $119,95 raised to $124,95 and now up to $134,95 can not afford U-Haul and none of my family or friends can either. I am on a fixed income social security raised my check 1,3 % inflation up less than 2 % U-HAUL up approx. 15 % No Thanks!
Douglas S | Expérience généraleI made the reservation over the phone, told the operator I wanted an enclosed space. When I went to my space I found that it was only covered, front, back, and both sides open. Went back to the office, waited 15 minutes before someone came out, and was told nothing else was available.
Edward C | Expérience généraleNeed gutters above the loading and unloading area as water drips down on you while you are trying to load/unload. If it is cold, it is very icy and dangerous. The lot does not get plowed very well.
steve H | Expérience généraleRob was fantastic. UHaul should feel proud to have a employee like Rob!
Timothy K | Expérience généraleVery good & helpful crew. They working hard, but will still stop what they're doing to assist customers & their needs.
EDWIN M | Expérience généraleThey texted me and mentioned a discount but when I called no mention. Was on hold a long time. Have stopped in before and no one there to wait on you. Very slow or nonexistent service.
Joe K | Premières impressionsRob, as always, is solid gold. Patty is a good communicator and helped facilitate the process seamlessly.
Mark B | Premières impressionsMy online reservation wasnt what i expected. (My fault.) I was surprised and very thankful the location was open when I got there on Sunday and the staff was extremely helpful getting it all straightened out. Wonderful on site experience.
Stacey M | Online Move InGreat staff, very friendly & helpful. Trailer return & storage unit rental process was quick & easy.
Pamela M | Premières impressionsWhen I came in to relinquish my keys I wish the front desk clerk would have made sure my account was completely taken care of so I wouldn't have been contacted about a delinquency payment.
Brianna W | Expérience généraleUHaul storage has become VERY expensive. I moved my storage because I found a cheaper alternative. Also, I am displeased that I was charged a full month's fee for only 1 day. I was charged on 12/15/20 but was unable to empty my unit until 12/16/20
joe b | Expérience généraleIt would have been nice to have had more employees at the front desk. Everytime I needed help I would have to wait 20 to 30 minutes to get help, very frustrating. Other times I would just leave.
barry b | Expérience généraleThey never answer the phone. So Icpuld not pay my bill on time. They do not take care of the customers in a timely manner. I will never use them again!!
patricia m | Expérience généraleFriendly and knowledgeable took care of me quickly and I was on my way.
Timothy C | Premières impressionsGreat experience! Thank you. My only concern is that I cannot figure out how to contact anyone at the WT Mtns facility to let them know that I am done with the space!! Call me at 312-343-1117. Merci
respect h | Expérience généraleParking spaces are very tight. We were not able to get our fifth wheel in an out unless there was an open space next-door due to not having enough room. Also why is there so much gravel out there? Needed four-wheel-drive four-wheel-drive. We appreciate all the help from the staff and having a space because it solved a problem for us, but we would not park there again due to the deep gravel and tight parking spaces. We would recommend U-Haul to a friend but only if they have a small camper and four-wheel-drive. We have other friends who are parked in there and they say the same thing.
nick h | Expérience généraleKelly was wonderful , Fast Fair Funny and Friendly she was!! love the fact I didn't have to come inside the office to close my account. I will be Back! Thanks for the great Service...
danny d | Expérience généraleJe les recommande fortement.
wanda g | Premières impressionsTHANK YOU 😊
Emily H | Expérience généraleNobody answers the phone. Phone rolls to the call center. Not enough staff. I had to drive four times to the store and wait in line to try and get my billing fixed. The billing never got fixed. Finally after being beyond frustrated I vacated the unit. Unfortunately it's a poorly managed place.
DAN A | Expérience généraleI rented a storage unit just over a year. No complaints here! They have a clean and secure facility. Friendly, helpful staff was icing on the cake.
Victoria c | Expérience généraleGreat service and facility. Prices just increased too much.
PATRICIA N | Expérience généraleI kept my Airstream trailer in the newly finished covered parking. I had some early complaints about the gravel and access, but management addressed them to my satisfaction. Rob is doing a fine job as the on-site manager.
John H | Expérience généraleI had furniture and a mattress in a non-climate control storage room and my mattress got a huge stain and my furniture got significant water damage. I know the storage room wasn't climate controlled, but I didn't realize that my things wouldn't be sheltered from the elements. Staff is great and helpful and I usually used the indoor facility, but it was a real bummer picking up my stuff after months of paying for a storage room to find out that I'll just have to replace it anyways.
Dustin A | Expérience généraleKelly really helped me out, sure do appreciate her going the extra mile!!
loren m | Premières impressionsSorry to leave. We just could not afford the price jump from $45/month to $170/month.
JARED C | Expérience généraleMy items were stores there for 10 months. Not in boxes because I had to store them in a hurry. I was amazed to find no dust on the items after all that time. The staff was always friendly and helpful. Wonderful place. Highly recommend !!
Alicia H | Expérience généraleAs good as it was, the rate increases on a yearly basis became too much. I had a 5x10 climate control unit that started out affordable and the last increase to $64,95 was the final straw.
Wade B | Expérience généraleThe owner and staff have been wonderful. Always willing to help and answer any questions. I did experience a bit of water condensation and would suggest using covers over furniture and wood items.
Dawn F | Expérience généralePatti and Rob were excellent at helping me rent a truck and storage
Marlene R | Premières impressionsFriendly, Fair, Professional and Accommodating ! You couldn't ask for more.
christina v | Premières impressionsI want to thank Robert at the Lakeside Az. facility for all his help as well as the rest of the staff for always being friendly. God bless all. Marilyn Giuffre.
MARILYN G | Expérience généraleNot fair to customers that have paid for three years . no refund of unused storage fees
Rick h | Expérience généraleAlways very clean, and well maintained. Easy to get in and out.
joel s | Expérience généraleRob is a great manager.
Mark B | Expérience généraleReally great people... always there to help. My stuff was there for a long time and not one problem. Merci
kaitlynn m | Expérience généraleThe reason I am pulling out is because of the future tripling of price and the constructions lack of a professional project manager. After seeing how the site was not being coordinated properly by the contractor and hearing of future fees going from 55$ to 180$ that was enough for me. I must say that you have a gal working there named Patti who was the friendliest and most helpful ever. Very professional, caring and dependable. Whatever you are paying her it's not enough. A true problem solver who cares and keeps you apprised of circumstances. I must also say that the Uhaul,s corporate control of communication is terrible. Whenever I would call Lakeside I would end up talking to a person NOT in Lakeside. Who thought that was a good idea should be fired. I should be able to speak to Uhaul personnel in Lakeside, not Detroit or wherever especially when my RV is having to be moved because of construction. A little common sense by corporate would have been helpful.
Michael C | Expérience généraleThe manager there tends to be confrontational and chooses to leave customers waiting for longer than 10 minutes. He talks down to his employees which can be over heard since while you are waiting they always seem to be trying to sort out some issue on their computers. Rather than work with you solely on what you need they ignore you from time to time dealing with other issues. I think the main problem with this location is strictly management, he needs to undergo sensitivity training as well as training to meet the needs of the customer.
Mike L | Expérience généraleVery nice place.
Terrance R | Expérience généraleDifficult to communicate with staff from a particular site because the phone number given is not local and they cannot connect you to the actual location staff. Otherwise top notch professionalism.
DAIN T | Expérience généraleI was a customer for several years and would still be one but you jumped from 63 to 185 . Wow that's huge. I can buy a piece of property and completely fence it for less than that. Good luck.
Roger B | Expérience généraleExcellent
Christina E | Premières impressionsThis is the second time I have had a tow hitch installed on my car. Rob did this one and it looks amazing! He also got me in immediately. Their team is awesome!
gayla c | Expérience généralecovering the rv parking was a nice idea but 3x the rent was not you priced me right out of your place , i think you would of been bettet paving the lot!
richard a | Expérience généraleUsing a U-Haul storage was pleasant experience. I had no problems.
Jennifer V | Expérience généraleVery helpful and friendly staff.
faith s | Expérience généraleVery friendly staff always willing to help you. Extremely clean units
ronold K | Expérience généraleThe store manager Rob and other employees (Wakeen, Paul and Patty) were professional and helpful.
Gowri A | Premières impressionsServed our needs
Bryan E | Expérience généraleThe access gate seemed to be not working about 50 % of the time and the gate was wide open...that didn't make the RV area seem very secure. Otherwise okay
john w | Expérience généraleVery friendly and helpful staff. Helped us upgrade our storage unit after we selected one that was too small online. Thank you for your help.
Eryc E | Premières impressionsI am very appreciative of Patty and the uhaul group, times were tough but you all were very respectful and professional. Happy holidays.
sherri n | Expérience généraleI found a cheaper place
roger c | Expérience généraleHad to come to az from Alaska after just a few months ago coming in verifying that my stuff was OK i payed a year and advance I was working at a remote job and got notified I had about 15 days to show
brad c | Expérience généraleI visited the facility multiple times over the last couple of weeks. It appears that the gate is broken and therefore was open the entire time. This cannot be considered secured storage
Brandon D | Expérience généraleWas sent email I would have to move trailer and went up to move it and did not have to move it now I was told the rate would double so I took it home 3 hours away bad communication about the move
Scott G | Expérience généraleThe only comment would be for RV storage - could use another load or two of cinders or gravel. When it rains some of the access and spaces are pretty muddy and tough to access. Otherwise - good.
Dale B | Expérience généraleRob is a great manager and is very courteous to his customers.
susan h | Expérience généraleGreat facility and staff... I had a leak in my unit which damaged some of my furniture and staff was very helpful in assisting me with processing a claim.
kerry r | Expérience généralePatti was great! She even managed to check in on me half way through moving 😁
MONIQUE D | Premières impressionsThank you Paul for all your help.what a great manager🙂In lakeside Az.great team as well.friendly and helpfull.
Sherry S | Premières impressionsLooking forward to returning with our motorhome next spring!
mary a | Expérience généraleThe worst experience ever the only one that helped was a employee that was outside washing vans eryone else didn't help any of us Even after I asked the manager that was on the phone no acknowledg
Isabel C | Premières impressionsQuick and easy no problems with services.
kirsten w | Premières impressionsStaff is very courteous, friendly, and if i ever need to store any items i definitely go to u-haul. Merci
gloria f | Expérience généraleVery helpful..explained everything. Units clean. Would definitely recommend
ronold K | Premières impressionsRob was extremely nice and helpful.
Dawn F | Premières impressionsStorage units are nice and clean
GENEVIEVE J | Expérience généraleevery was great , great service thank you
richard a | Premières impressionsOnce Patti took over as storage manager, service improved greatly.
WILLIAM M | Expérience généraleHats off to Patty your field representative at the facility where we park. We have known Patty now for over 3 years and she always is looking ways to make our time with you an awesome experience!
Tim E | Expérience généraleIt was always clean, lit and secure
MICHAEL H | Expérience généraleThe large rocks in the gravel are difficult to maneuver around with dollies and when carrying large items. The gate was inoperable and left open several times.
Brian L | Expérience généraleI had no problems.
Jennifer V | Premières impressionsStaff was great. One clerk + 3 people in line = an hour waiting, need more help. Check-in cumbersome , too long. Do in advance on line? RV spaces ridiculously narrow. Sorry...
Jill D | Expérience généraleWould have been 5 stars if not for the confusion during the reservation process. My wife stopped by to rent the space and was told by Paul that the space was ours. The next day everything changed
gary A | Premières impressionsVery courteous, and friendly. Took just moments to register and then move into storage area. Clean, bright and beat of all, affordable.
richard g | Premières impressionsMy experience was great. I only wish this location had access earlier in the morning. I tried to get in early so I could load stuff for the Swap Meet and was not able to.
American P | Expérience généraleEveryone was nice and helpful I would recommend this place to everyone
miguel g | Expérience généraleGreat facility. Very nice workers.
david c | Expérience généraleamazing
Skyler M | Expérience généraleVery easy to work with and very nice facility.
Nicholas J | Expérience généraleAt times there seemed to be a shortage of staff. Everyone there was working, but.there were several people waiting iline.
sandra s | Expérience généraleI would use it again if I need to.
sandra k | Expérience généraleOK
Frank H | Expérience généraleNo additional comments
margie K | Expérience généralenone
sandra k | Premières impressionsThe staff was more than accommodating. Excellent customer service!
Brian B | Expérience généraleGreat service. The only thing I would have liked better was to be able to leave the facility without putting in a code.
CHARLES S | Expérience généraleQuestions answered in a prompt manner.
dennis k | Premières impressionsThe staff are super friendly and helpful. The facility is very clean and well maintained. They have everything you need to make your move a pleasant experience.
JAMES L | Expérience généraleRob and the staff are excellent at delivering outstanding customer service. Great place to do business with.
Dan C | Premières impressionsWeeds waist high, full of bugs. Customer service beyond horrible. Called/visited 10 times to try and have it addressed. Mgr not avail, messages not returned, store open with no employees on site.
julie c | Expérience généraleThe staff at White Mountains Uhaul has always been friendly and helpful and the facilities are well maintained. I would recommend them to anyone! Mark
mark c | Expérience généraleRob did an excellent job of getting things handled
Wayne R | Premières impressionsGreat place to store your belongings. The manager is very fair and is very willing to help.
ryan e | Expérience généraleVery efficient and helpful
MICHAEL G | Premières impressionsGreat staff
bob d | Expérience généraleAs I entered the store an employee turned and walked out the back without saying anything. I could hear someone on the phone so I waited several minutes before approaching the back office.
JIM W | Premières impressionsVery clean, easily accessible and good security
Joseph G | Expérience généraleStaff friendly and helpful.
elmer s | Expérience généraleNothing to add
kendall T | Expérience généraleWhat an awesome staff and a great experience. Thank you sooooooo much U-Haul! I absolutely will recommend this facility to a friend.
Autumn B | Expérience généraleA truly pleasant experience. Very clean store and storage areas. Wonderful employees - all friendly and helpful. Moving isn't exactly an easy time but these folks went above and beyond to help.
JAMES L | Premières impressionsfast and friendly
Gary Z | Premières impressionsWe used this facility for 7 months and had no problems. We would rent here again.
Karen H | Expérience généraleThe individual who assisted us was terrific.
Leonard K | Premières impressionsGreat service, awesome staff.
Patti T | Expérience généraleThank you to the staff, check-in and getting help with the RV was great!
dave S | Premières impressionsReally enjoyed Beth. Very nice lady, knows what she is doing. Very personable. Thank You
Patti T | Premières impressionsExcellent service; very happy all round
Amanda J | Premières impressionsVery helpful staff
Arthur M | Expérience généraleEveryone working here were helpful and friendly staff. Thankful they help with what I need .
Myron B | Premières impressionsWould use this facility again.
Daniel V | Expérience généraleAll were very kind and walked me thru and to my storage unit. Made sure I understood everything. Very friendly and helpful. Merci!
grace y | Premières impressionsvery good!!
Ken S | Expérience généraleThe lady I felt with was friendly and fun to talk with.
Josie C | Premières impressionsIn midst of moving and all the logistics, it was nice to have your solid helpful services available.
dirk r | Expérience généraleStaff helped me find people to assist in loading and unloading my U-Box and managing it while in storage.
Nancy M | Expérience généraleSpaces are getting a bit narrow. Very difficult to back into. But that wont stop us from returning.
Don M | Expérience généralePleasant and helpful staff,efficient at what they do.
Arthur M | Premières impressionsIf you're in Show Low, Lakeside, Pinetop or anywhere in this White Mountain area: This U-Haul Storage is where you need to be storing your belongings. Great staff , Great prices too
Richard B | Expérience généraleReserved trailer and a 20x20 unit but find out it was double booked. UHaul is so unorganized changes must be made!!
TIMOTHY K | Premières impressionsThose in charge were always polite and attentive. I can highly recommend their facility for storage, enclosed and outside.
Ernest L | Expérience généraleGreat experience, and a very clean storage locker
TOM S | Premières impressionsThanks for everything
Joel P | Expérience généraleMerci
Cecilia V | Expérience généraleVery helpful and friendly.
Mark C | Expérience généraleT
Adam M | Expérience généraleIn spite of previously making a reservation for a storage unit, the process of securing the unit was extremely aggregating, and I had to repeat myself time after time to the attendant.
Robert M | Premières impressionsThe two workers we had contact with were friendly and knowledgeable. We were very happy with our experience. The facility is great and easy to maneuver. I feel safe there and able to access my unit
Debra S | Premières impressionsQuality customer service. Very personable representative. Made sure I had exactly what I needed before I made any kind of purchase. I am going to enjoy doing business with this particular site.
Steven W | Premières impressionsFriendly and helpful staff place was neat and well organized thank you.
lorinda m | Expérience généraleMerci.
David E | Expérience généraleHeath was patient, helpful and efficient. High quality customer service is appreciated.
apache b | Premières impressionsYour team was a great group that launched my first reservations and checked in my final empty truck. They were relaxed and efficient and saved me $ in every area of need that I had. Well done.
dirk r | Premières impressionsABOVE AND BEYOND EXCELLENT, 12 inches snow on the ground, employee there CHAD was the GREATEST of help getting my 5th wheel into storage. THANK YOU, CHAD
Richard B | Premières impressionsEverything went pretty good. Had a couple of snafus but it all worked out. I love the storage unit. Thanks for taking us on for our move to your area!!
Russell T | Premières impressionsStorage manager Patty goes out of her way to accommodate our needs . She is the one that makes this uhaul storage run so smoothly,
stephen b | RéservationGreat service and great rates!
Adam M | Premières impressionsVery helpful staff and extremely clean storage units.
David P | Expérience généraleS.O.
JOHN W | Expérience généraleBest storage and moving experience I've had. The GM (owner?) was super helpful, friendly and flexible. Used the storage unit and ended up moving one way with a truck. He made it all painless!!! Thanks
stephanie c | Expérience généraleVery accommodating
tudi k | Expérience généraleThe main guy there was really rude , and the gate was left open 90 % of the time , not secure at all , had to clean out before i moved in my stuff, they are all around bad!!
Rick C | Expérience généraleNa
Johanna A | Expérience généraleOn both ends of my move, Tucson and Pinetop, staff were very good.
Susan B | Expérience généraleWish rv spots were a bit wider. I always have scratches on the side from doors swinging open and scuffing my trailer.
Bryan E | Expérience généraleThe staff were helpful and pleasant. I have rented several times at this U-haul store and will continue to.
SARA M | Expérience généraleGreat doing business with them
tracy m | Expérience généralevery, very friendly. individual knew his job and completed it successfully.
Gregory S | RéservationThey are very efficient and friendly
LOYD L | RéservationALWAYS AVAILABLE WHEN WE NEEDED TO GET TO OUR UNIT, AND VERY CONVENIENTLY LOCATED FOR US. WHEN WE DID NEED HELP, THE STAFF WAS COURTEOUS AND HELPFUL.
TEB C | Expérience généraleJust wondering if we get a partial monthly refund back since we cancelled mid month and prepay? The gentleman who canceled the locker for us told us we do not. I found this odd. Please let me know.
Jessica D | Expérience généraleVary nice people and help me a lot
brad c | RéservationStaff was very attentive to my needs and schedule. Facility is in great condition.
quentin j | Expérience généraleGREAT thank you.
paul f | Expérience généraleOverall a great expierence. Would easily make 5 stars except my location couldnt have my ubox delivered to my house. Instead i had to rent all the equipment from the store to move it myself.
ANDREW L | Expérience généraleNEED COVER STORAGE FIR RV. Sold our Fifth Wheel and will bring a 38' motor home in June to lakeside for Storage. There is only one other facility with cover storage- they are always 100 % full
JOE P | Expérience généraleThe staff is very helpful providing excellent customer service. The facility is convenient and easy to use.
David E | RéservationMy only major disappointment was that the store in Bend sold me a lock they said would fit our truck. We found it did not work. When we tried to return the lock in Lakeside they didn't take it back.
Mark B | RéservationManager was very friendly and helpful.
JOSEPH B | Expérience généralenice new facility
kathleen W | Expérience généraleHello, Renting one of your storage units was so convenient. It also saved us a lot of work and time. Thanks for your great service and staff. Best regards, Bob G.
robert g | Expérience généraleThe Uhaul staff were helpful and courteous. I recommend this Uhaul for those needing storage or van/truck needs in the White Mountains.
David E | RéservationTall grass behind my rv... secure but unknown about lighting cuz I never went at nite
Mary H | Expérience généraleCalled several places in Lakeside/Pinetop. This one was comparable, had a vacancy, so went with it. When we went out we found they have HUGE STORAGE area behind the building. Very pleased.
Judy J | Expérience généraleemployees were great. facility is clean and in good condition.
Scott R | RéservationThis Uhaul has turned around 180 degrees since we utilized it last year. It is a very, very nice facility.
Norm C | Expérience généraleEveryone couldn't have been nicer.
Ellen W | RéservationI was recently in between jobs and in the middle of a hardship. The Uhaul Moving and Storage in Lakeside, Az. has great staff and was willing to work with me until i could get caught. Thank-you
Walter E | Expérience généraleThe people were very good but your pricing increased why to Mini Times that was told by the Vice President your co to me when your perching the storage units that is why I came back from texas and
E A | Expérience généraleFacility was clean. They are super slow!!
Steven J | Expérience généraleKust needed 24 hours a day access because of job hours, without having to pay extra.
emily h | Expérience généraleOne Sat eve around 11 p.m. I realized I had not paid my bill. I called to leave a message, a woman answered. She kindly took my payment. What?!!! Now that's excellent customer service!
Theresa A | Expérience généraleStaff were awesome, friendly and helpful. Only issue I had was that the area outside my storage unit was muddy due to rain. Need to put some gravel down.
DAVID F | Expérience généraleEverything was fine except all of our things in the storage building were covered in a think layer of dust. Good thing I covered the tv
Frank S | Expérience généraleI was treated professionally, and I will continue to do business there.
Bruce T | Expérience généraleEven though our truck & cube were turned in the day before, a computer error showed the truck still out. Instead of doing more investigating, they called & scared us. Computer probs on check out too.
TRACEY T | Expérience généraleThe staff may need training on the computer system, as each person seemed to have trouble with their task. They indicated that the software keeps changing.
jim h | Expérience généraleThe staff was always friendly and helpful and when I rented a trailer staff was very knowledgeable and made my moving easier.
Alivia A | Expérience généraleVery clean, climate controlled and the staff was always very friendly and helpful!
David M | Expérience généraleWill definitely use this location again.
jack f | Expérience généraleVery disappointed with the customer service. Staff was poorly trained and not helpful. Didn't honor military discount and proceeded to send me from person to person instead of taking care of issue
michelle b | Expérience généraleIt was fine
Andrew C | Expérience généraleRobert and staff were exceptionally helpful in helping me while I had my items stored here. Robert is very delightful to talk with and interacts with each customer like they were family
wayne n | Expérience générale.
Jeff H | Expérience généralethank you for helping us again. I like how your system works.
Tari O | Expérience généraleI had a local mover pick up the pods at U-Haul Moving & Storage, ergo can't comment on facility/staff. Key downside: can't deliver the pods to the house, hence had to pay someone to get them.
DAVID M | Expérience généralenone
Vincent F | Expérience généraleOnly one concern: On one visit the gate was open and I was concerned that someone could enter and exit without using coded access.
charles b | Expérience généraleEasy check-out and helpful staff.
MISCHA B | Expérience généraleAn extremely clean facility. Much cleaner than most any fast food restaurant. Sounds odd, but the truth!
Steven P | Expérience généraleWould recommend. Clean, secure; indoor climate-controlled units as well as drive-up units. Helpful staff.
Kathleen M | Expérience généraleHelpful staff, well done
barbara t | Expérience générale