Évaluations des clients U-Haul Moving & Trailer Hitch Center of Hagerstown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Trailer Hitch Center of Hagerstown

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LISA K.
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I’m referring these comments as to where I picked the truck up in Hagerstown, MD. I EXPLAINED I had a one bedroom apartment completely furnished! Boxes and all! This truck didn’t fit my living room furnish a chest in my bedroom a stand up light in my bedroom, plus kitchen boxes, dining room and clothes. After spending $99 and driving to Martinsburg and paying mileage I am now asking friends to help me load what we can fit in our cars! Some stuff will have to be left behind. I cannot believe this has happened to me!

Ricky T.
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Check vehicle for things left behind from previous customer. The truck bed was full of dirt & corn kernels & the cab had items in it as well.

Lee R.
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Le client n'a pas laissé de commentaire.

Brian C.
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Another successful U-Haul rental.

Lonthol S.
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Le client n'a pas laissé de commentaire.

WILLIAM W.
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Excellent service. Clean truck. Large selection of new looking vehicles.

Harlan W.
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UHaul is conveniently located to I-81 and 70 E & W. This business has upgraded there cargo van fleet. Thanks for the excellent service.

Shiloh H.
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Sketchy staff over-charged

Patrick T.
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Le client n'a pas laissé de commentaire.

Jacqueline S.
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Excellent customer service. Very nice staff. Truck was in good condition and transaction went smoothly. Would definitely recommend.

alicia B.
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Did not like that representative used cell phone to take picture of my driver's license! Also credit card machine not working and manually input my info. Seemed suspicious!

Billy E.
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Owner, Kurt, is always exceptional in dealing with our business needs. Highly recommend this location.

RHONDA K.
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I was charged for 17 miles I did not drive. I’ve rented from Uhaul several times, I have never been verbally told to check a link texted to me to make sure the mileage and condition of the truck was correct. I finally left frustrated after I repeatedly stated I did not put that much mileage on the truck. I am unsure if I’ll ever rent from Uhaul again. I was disappointed in the customer service I received. Is 17 miles worth losing a customer?

Gregory L.
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Excellent customer service. Couldn't ask for anything more.

LISA B.
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Le client n'a pas laissé de commentaire.

Jimmie C.
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Le client n'a pas laissé de commentaire.

Glenn M.
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I can’t think of anything at the moment.

Dimitry S.
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Very helpful and good people. I have not used a trailer in almost 5 years and I am very great full for all of their help. Thank you

Monique B.
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The associates at this location is very polite and courteous. I never have issues rental any kind of uhaul van/truck. This is really the only location that I use for my uhaul needs.

Barbara N.
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NOthing

Albert K.
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The guy that handled my rental was will dressed and very nice. He accepted me for who I was. He was awesome to work with

Samantha T.
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Customer service was excellent & I had help from start to finish with my uhaul trailer!

Robert R.
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Broken glass all over the parking lot.

Ernest O.
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Le client n'a pas laissé de commentaire.

William C.
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Le client n'a pas laissé de commentaire.

Clarence Edward J.
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Le client n'a pas laissé de commentaire.

Tina S.
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Le client n'a pas laissé de commentaire.

Leland Z.
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Le client n'a pas laissé de commentaire.

Kara E.
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Le client n'a pas laissé de commentaire.

Clarence Edward J.
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Great job. Excellent service. Friendly staff.

Thomas B.
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They initially charged me a $20 convenience fee and also double charged my credit card for a 2 day cargo van rental. I am still in dispute with the duplicate payment! Thank you.

Andrew B.
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Le client n'a pas laissé de commentaire.

Giuseppe I.
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Le client n'a pas laissé de commentaire.

david G.
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Confusing price. All your truck and vans have $19.00 per day. This is misleading!

Everette R.
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Reserved an appliance dolly and was not given one

nick R.
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Le client n'a pas laissé de commentaire.

Marsha D.
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Tell us ahead of time that blankets must be folded up before turning in our rental. That information is not in an obvious spot and it would be helpful to know it before we get back to the UHaul rental place instead of hearing it from a perturbed employee who informs us we will have to pay $5.00 per blanket if we don’t have them folded upon return.

Clarence E.
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Le client n'a pas laissé de commentaire.

david O.
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This is an excellent location they always have the equipment that I need. The staff is always pleasant and the location is very convenient.

Tyler W.
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Le client n'a pas laissé de commentaire.

Daniel Thomas E.
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Thank you Kurt for the excellent service!

Clarence Edward J.
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Le client n'a pas laissé de commentaire.

Richard A.
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Le client n'a pas laissé de commentaire.

Tim G.
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Le client n'a pas laissé de commentaire.

Nicholas R.
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Le client n'a pas laissé de commentaire.

david S.
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Le client n'a pas laissé de commentaire.

David P.
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Le client n'a pas laissé de commentaire.

LUCIOUS A.
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keep everything as is

Gina C.
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We paid for a dolly and it was not in the truck. We did not notice until we reached our destination, which was an hour away. When we told the desk clerk about it, he said he would refund our money for the dolly but that was it. The other desk clerk, Michelle, was very rude to me and my husband and walked outside when we were trying to ask questions about speaking to management. The whole process with checking in took way too long, even when I already registered and had my card info submitted online the day before. This was by far the worst experience I have ever had at a U-haul store.

Bonnie T.
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Le client n'a pas laissé de commentaire.

John K.
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I am definitely never recommending this location to anyone. We rented the Uhaul for 24hrs to be safe than sorry. My husband picked up the truck at 11:36am and went to return the truck last night after moving all of our stuffs at 9pm! First the customer service lady put the reservation under my email instead of His, so when my husband went to return the truck online he couldn’t because there was no reservation. He came home And I logged on the website and the reservation was under my email and not my husbands email. I did the return from our home once my husband got home, and the location charged us $20 after hours because they did the “return” of the truck. I called the location and they were very rude to the point that the clerk denied me to speak with the general manager after asking to speak with him 4TIMES! To top it off the clerk hung up on me. They are horrible with their customer service! No clerk should EVER hang up on a customer, especially when the customer says that they have proof of the inconveniences they encounter when they tried to return the truck last night! They refuse to return our $20 after hours fee, and refused to speak to the GM. My husband and I called UHAUL customer service number to file a complaint, and Rep LaDonna was very nice and helped us to get our refund and file the complaint against the people at the store location! Those people should not be allowed to work in a customer service environment!

Timothy K.
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Le client n'a pas laissé de commentaire.

Michelle M.
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Le client n'a pas laissé de commentaire.

Gina W.
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Be nice if location were closer to town

Cory G.
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Le client n'a pas laissé de commentaire.

Patricia R.
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I didn’t know how to pull the ramp out and the door lock got stuck inside the door while the door was up. Luckily there were some god samaritans around to assist me with both issues.

Philip D.
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Le client n'a pas laissé de commentaire.

Joshua S.
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Le client n'a pas laissé de commentaire.

John Edward K.
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Le client n'a pas laissé de commentaire.

Sonny D.
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Le client n'a pas laissé de commentaire.

Kornelia Z.
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In my opinion, nothing. It was a perfect experience from start to finish. Thank you all for making my experience the best "first" in a long time. Merry Christmas and may God Bless.

Raymond S.
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The guys working at this location was very very nice

Todd H.
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Le client n'a pas laissé de commentaire.

Jian L.
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Le client n'a pas laissé de commentaire.

becky R.
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Le client n'a pas laissé de commentaire.

Alex Z.
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We were told that the rental rate would be $19.95 flat plus mileage no matter how many days we kept the truck. Specifically not a daily rate plus mileage, because I asked if it was per day. Somehow we ended up being charged an additional $80 for 2 extra days with no explanation. Bringing our total rental fee to $100 plus mileage and other hidden fees. The truck also had a bad leak in the front tire so we kept having to drive it to a gas station to put more air in the tire, further racking up mileage cost not associated with us moving.

Rohan S.
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Excellent customer service.

Donald E.
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The manager was very professional and how it ran again anytime

JAMES H.
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Andrew Bowen was excellent

Scott F.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

leon K.
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It would have been nice to get better assistance with loading my vehicle on the trailer & also showing me the functions of the trailer equipment, more specifically on how to enter & exit your vehicle while it's on the auto transport, so I wouldn't have to climb in & out of the back seat. What I found out when dropping off the equipment at the Reading, PA location, was that the wheel covers on the trailer actually fold down, so you can open your door & enter/exit your vehicle. The other thing was, the guy that was working that day for some reason, when I asked if I could use the window cleaner to clean my mirrors & broom to sweep the back good, he goes "I don't know what you're up to" as if there was something suspicious about wanting to clean your mirrors for safety & sweep the back so your belongings don't get dirty or damaged, it was just odd.

Joe S.
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Le client n'a pas laissé de commentaire.

PATRICK G.
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Outstanding customer service. The van I rented was very well maintained. Check in and out could not have been easier.

Russell G.
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Le client n'a pas laissé de commentaire.

Kamra M.
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Le client n'a pas laissé de commentaire.

Teresa D.
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Staff was very friendly to everyone.

kelley S.
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Things went just as planned. No improvement needed. You made this very easy. Will definitely use this location again.

Garry D.
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Le client n'a pas laissé de commentaire.

wolfgang V.
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My mistake -I did not control full tank,so I payed 20.00 $ for 21 mil. Keep standard -friendly staff -price, kind regards, Wolfgang Lat rental I paid for over 50 mil. 2 gallons.11.15.2019.

wolfgang V.
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I am an U haul fan -Price good -Staff friendly -keep standard

Scotty S.
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Le client n'a pas laissé de commentaire.

Aura J.
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Friendly staff.

Hussein H.
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Staff was excellent in Communication and professional.

Lori P.
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The drop off site was excellent. Everyone was very friendly and service was fast.

Timothy B.
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Le client n'a pas laissé de commentaire.

Dixion R.
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Le client n'a pas laissé de commentaire.

Debra M.
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Awesome people, when the trailer that I had reserved was not going to be returned til the next day because of the customer, they checked until they found one and drove to get another one. Bob's help continued changing the ball on the hitch, helping with lighting etc. great awesome people

Mark D.
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Le client n'a pas laissé de commentaire.

LINDA M.
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Le client n'a pas laissé de commentaire.

George F.
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Le client n'a pas laissé de commentaire.

Stan B.
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I was at the location approx. 8:40 a. for pick up reservation. The desk person was by himself. There were three customers. Seemed like it should have been a second attendant.

Bobbie E.
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Le client n'a pas laissé de commentaire.

Richard B.
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Le client n'a pas laissé de commentaire.

MARK P.
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They lied about the gas gauge being on 3/4 and it clearly was not. This is the 2nd time for this type of lies. Also I brought the truck back 5 minutes late yet I get charged for a whole day.

Kenneth R.
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Le client n'a pas laissé de commentaire.

Sharon H.
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As always a great location to do business with. Check in was effortless. I used this location last year and they were terrific then also. Will always use this location .

danielle S.
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Le client n'a pas laissé de commentaire.

Daniel H.
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Great experience! First time renting a truck and the whole experience went flawlessly. Truck clean, ran well, check in and return was smooth. Staff was helpful and friendly! Would definitely use this service again!

JESSIE D.
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Everything went very well however if there's an issue of dire necessity after hours it can be discouraging and frustrating. When you need need need to speak with some to expedite a situation you find that you're continuously pushed towards online a website this or that. When you've given your method of payment to real 0erson paid for insurance etc etc you expect to be able to speak to real person 24/7 .Ovreralll thank you .

Brooke L. | Overall Experience |
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Such an easy moving experience!

Albert S. | Overall Experience |
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Great customer service - couldn't ask for better

Non reviews have been submitted for this location.

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