Customer Reviews for U-Haul Storage at Andresen Rd

Évaluation :

5

Excellent

Évaluation :

5

Service was excellent and fast.

Évaluation :

5

Fast drop-off, no issues. Thanks

Évaluation :

5

Super efficient and professional

Évaluation :

5

Nice people. Big help with my project. See you again.

Évaluation :

5

I like U-Haul service

Évaluation :

5

This location is by far the best one I have been to. The manager was the one who helped me with my rental. She was efficent, friendly and knowledgeable. This location is my first choice over all other uhauls locations in the Vancouver area.

Évaluation :

5

I only like Ashley Favre, She really helped me a lot. She does understand my situation very well, especially went through. I thank her so very very much. She is an awesome nice & polite person. I thank you thank you so very very much.

Évaluation :

4

Maybe a couple more chairs for people who are waiting instead of leaving their vehicle. Otherwise, great service and very pleasant experience. Everything was explained to me about the warranty, and the lady that helped me was very professional.

Évaluation :

5

We returned the trailer 1 day early and still had to pay for the rental and insurance for the full amount.

Évaluation :

5

Fast! Efficient! Explained terms and highlighted gas amt! Return was even easier! Great employee.

Évaluation :

4

The gas was marked wrong on the contract t. However my son to pictures of the gas gage and we worked it ou

Évaluation :

5

have used this location for years and I must say it has gotten much better

Évaluation :

1

I did not recently rent a U-Haul from you! I'm not understanding why I am receiving this email?!?

Évaluation :

5

Very nice and polite

Évaluation :

1

Service agent was frustrating to work with. I didn't like that he verified my secondary phone number without telling me that he would be calling right away (my secondary was riding his motorcycle at the time and i would have liked a heads up). He also messed up my reservation. I was very clear about the number of miles I would be driving , but then he quoted the wrong number of miles. I ended up with a massive upcharge when returning the vehicle.

Évaluation :

5

All of the employees are exceptional!

Évaluation :

5

Excellent customer service. Returning the rental was a breeze.

Évaluation :

5

Truck I rented was incredible!! New, clean, powerful and up the task of pulling a huge trailer. Paperwork to get the truck was quick and easy too.

Évaluation :

5

Its great and everything is fine

Évaluation :

5

Awesome job

Évaluation :

4

Make the check in process quicker for after-hours. Who wants to fill in little details on a mobile app at 10 p.m. at night?!

Évaluation :

5

Equipment was clean, however the transmission has issues. It was slipping and sometimes would not change gears. This caused things to take a lot longer than needed.

Évaluation :

4

The young man that checked me in when I returned it was very nice and helpful. I forgot to get his name but he did a great job

Évaluation :

3

The staff was amazing. Courtney was so helpful and really made the experience so much better. I ran into a lot of systems issues unfortunately; they couldn't find my reservation despite me having a confirmation email with an assigned unit, the security card stopped working for me and the system wouldn't let them program a new one, there was confusion on their end about which unit my stuff was actually in. I didn't like the policy that I couldn't use a lock of my own choice. I had a really nice lock that uses a key, but was told I had to use one with the letter combo or number combo method. Well, I bought a word/letter lock from uhaul, set it up, took a picture of the word I chose, and made sure I could lock/unlock it both on and off the door several times. 20 days later I show up, put the code in, and the lock bar won't budge more than a millimeter. They ended up having to get an angle grinder to cut the lock off. TL;DR STAFF WAS AMAZING, SYSTEM AND LOCK WERE BAD

Évaluation :

5

Everything was good, you guys did a great job, keep doing what your doing

Évaluation :

5

Excellent customer service! every employee was Amazing!

Évaluation :

1

I came to return the trailer that I rented and the staff was rude to me I tried to park the trailer to where it was convenient for them to just load the trailer but there was other U-Haul equipment parked in the way that was blocking the driveway from driving through so that I could drop the trailer off then they asked me to back the trailer up and I know I'm not going to back up a trailer in their parking lot that's a liability based on me and I will not put myself into that liability.

Évaluation :

5

Clean the outside of trucks and vans. You run an excellent business. Thank you for your services.

Évaluation :

5

GM Ashley is the best!

Évaluation :

5

Ashley is amazing. She was responsive and could make decision and get stuff done. Truly always had someone to help me and felt very taken care of. She is an asset

Évaluation :

5

The straps on the car hauler CAME UNDONE!!! One was frayed so short we had to let air out of a tire to work. But the cranks loosened and should not be able to. I use this type of crank routinely for loads so I'm sure they were engaged sufficiently. Tire size was modest to small. Thankfully the chains were on the axel so it stayed in. We did let the person at return know about this. The staff seemed excellent. But this could have been a big accident.

Évaluation :

5

Very nice & helpful staff

Évaluation :

1

I paid way more than I should have and I am very pissed off. Now yall left me broke

Évaluation :

5

The customer service was the besever usually there is some kind of issue and this no different other than the processional way it was handlrd . I came in . No reservation received promt service but the employee was struggling every step of the computerized I put of information which category was to be chosen then in walks this obvious person of experience who politely stated she would take over for the employee as she had not been trained yet and in tenbminitrs cash given we were out the door and looking for truck in location was told we would find and surenkough it wasbthere. I was told when returning truck just make sure gAs was in same amount as when we took truck. Well made two loads and returned locked truck put keys iñ drop box and the next morning same friendly professionalism was give when gone. Cash back for deposit. It was so suprisingly smooth when I unpack storage hopefully in two weeks then I will use same lkcatione wast

Évaluation :

3

Had some young kid who looks like he hadn't showered in six months, enter in my information with barely enough knowledge on how to use the company computer. Upon receiving my truck keys, he did not instruct me very well on where to return the truck. He then stated returning the truck is easy. Just download the U-Haul app. Have a great day. When I returned the truck, I used the app and it did not provide any of my rental information. I had to use the 24/7 chat to communicate so that they could add my information to the app which makes me believe he did not enter the information correctly on his half at the location. Overall the truck worked very well, and was returned in a timely manner, but the kid helping me seemed very careless, and non-knowledgeable

Évaluation :

3

The van I got had damage to it but it didn’t effect anything and they already had it noted in the system

Évaluation :

4

No profanity behind the counters

Évaluation :

5

Justen, the trailer technician, went above and beyond to help me with my trailer rental. He was super helpful, very knowledgeable about trailers and wiring and helped me when my brake lights weren't coming on. He knew right away that I had the wrong harness adapter and got me sorted out with the correct adapter. Give this man a raise!

Évaluation :

5

Only thing odd was getting a text after I left the place, asking me to confirm the license plate number. I would think the U-Haul staff that hooked up the trailer could do this.

Évaluation :

5

Probably the most efficient U-Haul location I’ve been to

Évaluation :

5

Despite their best efforts, the employees that assisted me were perfectly competent in every aspect. Ashley, the "General Manager", is a kind and courteous woman in every sense of the word. Truly a brilliant example of a "General Manager" if there ever was one. I did not feel under duress for even a second! Unfortunately, I feel the same cannot be said of the "Trent" at the counter, whose hair simply should've been more vibrant. His status as not "General Manager" is clearly the right choice until that hair is under control i.e more vibrant as previously stated. The dog was easily the best part, and should be given a raise post-haste. Though shes a bit greedy for attention in my opinion. Perhaps her owners should give her move love and treats. Overall. It was alright.

Évaluation :

2

The $ 19,99 per day as advertised on the truck was and still is a lie. U-Haul charged me way beyond that.. I thought that the price should have been for 2 days. 39,98 + My 200 miles driven. maybe $50.00.- and the Insurance for 2 days was told $22 for two days. So My total should have been only $111.98. but Instead U-Haul charged me $200 !!!!! . Almost twice the cost it should have been. of course my cost for the gas also was for 200 miles was ( $66 )

Évaluation :

5

Theres got to be a faster way to get thru the u-haul trailer rental process for a walk in - have you timed or benchmarked it? Staff was super fast but the process is cumbersome - hope you have someone working on speeding up your transaction velocity…(the term "transaction velocity" is copyrighted to H.Yusef and used with his permission)

Évaluation :

3

Staff are unfriendly, rude, and don't accept responsibility for Uhaul caused errors. Find another lication.

Évaluation :

2

Upon returning the equipment the employee was not very friendly and very unapproachable if that is a word. I also had been pulled over driving the uhaul I rented because it did not have a front license plate. I told the employee this and he did not seem to care one bit or offer an apology just nothing. Which I thought was very rude and not at all professional. So that just ruined it for me and that location. I hope he doesn't reflect the company's attitude because they kind of have cornered the market on rentals for moving so having the choice of going somewhere else is not an option but definitely not back to that location.

Évaluation :

1

Horrible experience

Évaluation :

3

Gas tank was less than 1/8 full, we had to get gas before even driving it home to pack it up. We also had to return it to the same location even though we were moving to a different state. All of the employees were very nice and helpful though.

Évaluation :

1

1. I made my reservation by phone, directly to the facility, and had to call twice, requesting for my confirmation. I never received any confirmation, only to arrive from out-of-state with a full U-Haul trailer and no reservation on file. As a result, I had to pay more for storage which was the only one available, because the one I reserved wasn't available. The situation wasn't handled professionally. 2. Too many times I waited in line 30+ minutes to be helped. Clearly, they do not have enough staff members to help when more than one customer comes in at a time. 3. I heard too many times, that their computer systems were not operating properly. Computer systems or customer service?? The staff is nice, just not well organized or properly trained. Customer service skills needs great attention for improvement. Unfortunately, I cannot recommend this location.

Évaluation :

5

Nothing… love these guys!

Évaluation :

5

Employees are always helpful and efficient

Évaluation :

4

Checking the trailer back in was impossible. I followed the directions for checking it in, and the app made me create a profile before I could move on. Once I created it, the profile wasn't linked to my rental, so it didn't have a place to check back in. There was no QR code to scan for eady check-in. I will never try to return uhaul equipment outside of business hours again. That was a nightmare. The only great thing was the customer service I received.

Évaluation :

2

The truck was in poor maintenance. The windshield visors are broken, the tires are slick. The windshield wipers were worn out. The tire alignment was off and the truck kept pulling off. It was clean though.

Évaluation :

4

Personnel knowledgeable and helpful.

Évaluation :

4

Friendly quick and helpful, however when providing me the truck he crashed it into some tow hitches.

Évaluation :

3

Truck had less gas then I was told, cab wasn’t clean, and when I opened the back of the truck there was soda spilled and some garbage in it

Évaluation :

5

Ashley F. and her crew as usual always helpful.

Évaluation :

3

Never enough customer service reps to help the customers quickly. Always have to wait because they have so much to do. Maybe analyze your busy times and add some additional people to move the customers through the process more quickly. When they are available, they know what to do and are professional. This location rents storage and trucks and associated items(hand trucks, dollys, moving blankets etc). They also sell tons of moving supplies. This is a busy location.

Évaluation :

5

To whom it may concern, my name is Elizabeth. The bash my unit was 202 I was supposed to have gotten my money back on the card because I had help moving my stuff out but there was no money on the card what is up with that please call me at 7028176212

Évaluation :

4

Can't find my storage unit to pay online. Have left several messages but still not able to use the internet to make my payments on my storage unit

Évaluation :

5

Clean, quick, and always accessible.

Évaluation :

5

Nothing bad comments all is good

Évaluation :

5

Ashley the store manager @ Andersen Vancouver, Wa location is Amazing!

Évaluation :

5

Manager and staff all very helpful.

Évaluation :

5

Everyone is ready to serve and helpful. Thank you for your patience and time to serve me. Remember Jesus loves you and be safe.

Évaluation :

4

Except for late fee and the price of the storage it was great and maybe longer hours some people work late hours and can't get there before 10

Évaluation :

5

Excellent customer service! Thank you Ashley!

Évaluation :

1

The unit was filthy and the grounds unmaintained. The seal on the roll up door was trashed and allowed piles of dirt to blow in all year onto my items. The key cards often did not work, nor did the alarm system on the unit. The pavement outside the unit was sunken allowing water to pool.

Évaluation :

4

The Manager at this location was an amazing young lady. She went above and beyond to make sure that I was taken care of.

Évaluation :

5

Extremely helpful and friendly staff, just moved out of the area.

Évaluation :

5

Staff was very helpful in getting us set up with the moving van and closing out our rental unit. Would certainly recommend.

Évaluation :

4

I thought I was locked out of my unit. It would be very helpful to have a sign as to where to check in and check out. I was outside for 10 minutes at night in the dark feeling unsafe around 9pm, because I wasn't properly explained to check in on the right for my unit and then the left to get the door to open. However; the next day an employee helped me learn the routine and gave me a card on top of the access code. The lady before her decided to check another lady out when I came back the next day to simply ask questions about my storage unit and while I was in line, she went to count her on till and expressed "I need to get out of time of here today" this way yesterday on the 3rd. She told me directly she would check out another person before me. When I was simply in-line to ask questions. I am on a time limit as everyone else, but her customer service was rude. I told her I was in line first, and just gave a question. politely another lady helped me learn the proper way to check in and check out in less than 5 minutes. I have booked online and understand they may have thought I was there to book in person, but it is polite to check with the customer in line first, as I usually let someone go before me as a grocery store ect. I explained to the employee who actually cared that I was outside at night with people loitering and I was afraid and just didn't want to be locked out of my unit. I am so thankful for her! She had long dark hair, and I didn't get her name unfortunately but am so thankful to her as I needed to get to work by 6am the next day and she was so understanding.

Évaluation :

5

Over all good experience if you keep the conversation with the people at the Uhaul simple the overall process will be done fast. Would recommend for all services.

Évaluation :

3

I received several phone calls telling me that there was something leaking in my storage unit. The uhaul employee demanded I came down to verify nothing was leaking late on a Sunday afternoon. After driving 30 minutes to discover that NOTHING IN MY UNIT was leaking I was rather irritated. I told the employee that I have NOTHING in my unit that could leak. I was told that they looked inside my unit and seen buckets and containers that could possibly have Iquitos in them. I know what I put in my storage unit and I know there was ZERO liquids in my unit. I don't remember exactly how many phone calls I received about my unit leaking and after checking every time I found NOTHING that was leakable in my unit.

Évaluation :

5

Shaun was very helpful in resolving my storage account.

Évaluation :

5

Very professional and accommodating!

Évaluation :

5

In one word, EXCELLENT! The staff was super friendly and accommodating. The manager was just as eager to make my move stress-free as the associates were, which is not that common. I have nothing but respect and great things to say about this location. They made storing with Public storage feel like you are being taken advantage of, and when can you rent a truck from there OR have everything you need for your move? Just fantastic!

Évaluation :

5

Super friendly and helpful staff! The lot can get a little crowded at times, but that is just because they probably have everything you will need!

Évaluation :

3

Water leak in first storage locker, which made me have to rent another large unit, no small ones available

Évaluation :

4

Just way too expensive

Évaluation :

1

How do you rent a truck for a one way drive that is over 1000 miles with bad brakes. Brakes can be measure and it could have killed me my daughter and my 2 year old granddaughter. Complete nightmare from start to finish.

Évaluation :

5

Everybody and everything felt safe and very nice if I ever need to use a storage unit again or U-Haul truck I will be using them.

Évaluation :

5

very nice and helpful employees at every step

Évaluation :

3

It was a nice unit for some belongings, but even just having my stuff in there for 2 months there was rat poop on everything including my wedding dress and baby items. I threw away so much out of disgust. I can't recommend storing these kind of belongings here. Only things that can be sanitized very well afterwards.

Évaluation :

5

It was a lot of work for us, but the staff and equipment was really good.

Évaluation :

5

The only thing that I could recommend is more moving carts.

Évaluation :

1

Horrible horrible!!!! They refused to stop socialising I came in to find \ get my lock they told me go ahead and figure it out! They guided me by telling verbally to the wrong building couldn't get in I asked for help 3 time know one showed me! I said it was as if it was a problem for them to get up and stop talking to each other to help me find the billing book That I need to do the end and my lock So my husband looked at the map and found it himself The word Too lazy/busy with nobody was in there other customers I did is To get up and try to help me And I had to figure it out myself after an hour later we found the right one!! They were horrible horrible horrible! I am under the impression that when you have a job it's your job to communicate with the customers help the customers And tell them/show them how to Get into there unit not just sit Any ice cream i Especially when the customer is really struggling

Évaluation :

5

Trent, Kiah and Austin were extremely helpful

Évaluation :

4

I just wish you guys would answer the phone a lot quicker than you do

Évaluation :

5

Customer service was EXCELLENT!!!

Évaluation :

2

I was rented unit 025. I wasn't told there would be continuous dirt falling from the ceiling crevices all over my belongings. First noticed this about 1/2 year in. Was suggested that I could relocate to another unit, but at my own expense of a rental truck and manpower. So all I took them up on was a plastic cover for my Ikea mattress, which was already soiled by the dirt falling. Also there was one spot on it indicating something wet dripping from the ceiling, onto something else, before landing on the Ikea mattress. When moving everything out, there was evidence of a moisture issue toward the back of the unit, on boxes in that area. And I brought a hand broom in hopes of brushing off all the dirt from the boxes & bins. That proved to be too time-consuming to continue throughout the move, if we wanted to complete it in a timely manner, so as I organize all of it in it's new location, I'll have to wipe down the bins & box tops. Very disappointed.

Évaluation :

5

I have always had the best service at the Andresen U-Haul. The staff is amazing. The storage unit was great. Every time I've rented a truck, great service. I don't know if I could say enough nice things about them. I recommend them to anyone who asks. Absolutely the best.

Évaluation :

3

I moved out on the 11th. Told the official UHaul employee who saw the empty, cleaned out storage and said I was all good and I asked if I need to let the office know I'm out and he said no and that he will let them know. Then I get a call that my rent is due ( told her I moved out in the 11th)and on this questionnaire it says I moved out on the 29th!?!?

Évaluation :

5

Been with uhaul off and on for several years and have always had a good experience

Évaluation :

5

Moved from Southern California with a fully loaded 26 footer. Was not sure if the size unit I chose was going to work - it didn't. It was obvious that I was going to need a bigger space. They were able to shift me to a larger space with no problem. Plus once I get settled and have time to go through what is in my storage and eliminating excess, I can downsize with no issues should I decide to do so. Flexibility is real important and having options is also important. Thanks for everything.

Évaluation :

5

VERY IMPORTANT PLACE I WILL LET MY FRIEND FAMILY KNOW ABOUT Y'ALL

Évaluation :

5

I always use this location if I need storage and/ or a truck. They have always been very courteous and professional. I also have recommended them and will continue to do so.

Évaluation :

5

There may have been some bumps along the way, but management and Robert made everything work out and end smoothly!

Évaluation :

5

I really think you need to light on inside of units.

Évaluation :

5

The staff is friendly but the person who says she owns it has no customer service skills. Just think she could use a little training. The rest of the staff is very nice, not going to let one person ruin a 5 star place.

Évaluation :

2

Rent elsewhere

Évaluation :

1

They double charge me and I had to pay 35 bucks late fees because of this happening then it's taking long for them to return. Every time I don't have the money in my account that's a 35 charge.

Évaluation :

1

My entire experience with storage and truck rental was horrible and almost criminal on there part.

Évaluation :

4

Thank you for your help

Évaluation :

3

The facility is great as well as the customer service there.. I am just not happy on how you make a reservation on line for a unit expecting to get that one when you get there with that price and you get something completely different for more money. The gal that checked me in stated they didn't have that one available. So why did I reserve it in the 1st place ? It was significantly more expensive than the one I reserved. This is the reason I only kept it for a couple months before moving my stuff out. Not happy about that as I did try to email a manager and have yet to receive a response and I moved my stuff in in October 2021. And it is now December 2021.

Évaluation :

4

My problem is that there were frequent problems in accessing the unit using the TouchPad. Really aggravating

Évaluation :

5

I must say, I honestly feel so very satisfied with the experience I had at this facility. The people working were friendly, helpful, but I was very impressed while standing in line with 10 people in front of me, the manager Brittany was keeping things moving smoothly by controlling everything and everyone with knowledge of what was happening, and all the while, smiling! And it was so good with all the waiting customers, if you were not wearing a mask, she stated it was needed, and of course if you didn't have one, she offered one. It was refreshing to observe a person who had the knowledge, kindness and respectful demeanor to make people feel good! Thank you!!

Évaluation :

3

I wanted to rent a 24 hr access unit. And I was denied for No reason. I know people buy 24 hr u it's all the time without having to wait for a month before I can ask again

Évaluation :

4

It be more convenient if they allowed 24 hour access to the drive up , outside units that are accessable 24hr. A day anyway...

Évaluation :

4

I was hoping I would get a partial month's rent returned for moving out mid-month, but I guess that is not the policy. Overall, it was a great experience.

Évaluation :

5

I just want to say that it was great doing business with you. It was an excellent experience and I would highly recommended it to my friends and family. Lastly, thank you and have a great day!

Évaluation :

4

Waiting in line was somewhat slow.

Évaluation :

4

Everything about this facility is great except for I think you guys should figure out a way to wear when people are behind they can make partial payments so that they don't have to pay a big lump sum if they fall behind

Évaluation :

5

Exelente servicio muy buena experiencia y el personal muy agradable

Évaluation :

5

Above and beyond!

Évaluation :

5

Staff was very friendly, helpful and quick. Unit was clean when I started and cleaner when I left. Units in the back have a narrow drive. I eould use this location again.

Évaluation :

1

Very unhappy with the service

Évaluation :

1

Left unit before next payment due and Uhaul is still trying to charge me for unit. The general manager is of no assistance.

Évaluation :

5

I appreciated all the great help!!

Évaluation :

5

The storage was easily accessible, clean and had convenient hours. The staff was always super helpful.

Évaluation :

1

Customer service sucks. Everyone acts like they are in a hurry or don't have time for you. Could never get the manager to speak with me and when I did he acted like I was wasting his time. Was very rude and pushy.

Évaluation :

5

Great people and perfect storage facility.

Évaluation :

5

The staff was busy but quick and responsive.

Évaluation :

5

UHaul was excellent to work with. No trucks were available when I went to rent one out but I was added to a call list to be called if a truck became available in the local area. I received a call within an hour and was able to rent a truck immediately. I only learned about the storage option at that time and that was such a convenience because we needed storage for the itmes that I was renting the truck to pick up. I was easily able to extend the truck rental by 26 hours when the timing of the move demanded it. I would highly recommend UHaul.

Évaluation :

1

Horrible customer service and Jose should replace Hugh as he it more competent.

Évaluation :

5

Staff is always friendly and helpful.

Évaluation :

5

The gentleman that helped us when we got the unit was AMAZING. He was helpful, friendly, and gave over-the-top service! He even stayed late so we could get everything out of the truck and into our storage unit. It was a difficult move and situation, and he was so very understanding and gracious. I cannot remember his name (Jorge??) but Thank you so much! You made things alittle easier on us and we are so very grateful.

Évaluation :

1

U-Haul is a broken system and takes advantage of customers by not fixing a broken computer system that is down as much as it is up. They charge fees because their computers systems fail thus they feel they are entitled to keep them. It's an essential service if you want to get ripped off.. my opinion of my experience.

Évaluation :

5

Great people who always seem to help.

Évaluation :

2

So far I have not been very impressed by this company. I made a reservation for a storage unit almost a month in advance. On moving day when I went in to get my unit number they had no reservation on file and then told me that they were fully booked. After some searching they ended up finding me a unit but it was very stressful having a 20ft Uhaul in the parking lot and wondering if I have a unit to store my belongings in. Then a few days after I moved everything in they called because apparently there is a bolt missing from the lock mechanism of my unit so now I have to make time to go back down there so they can repair that. I made an appointment but then received a call to see if it can be done sooner but any time I call the facility I am on hold for a long period of time. My suggestion is once a unit is empty make sure nothing needs to be repaired before moving another tenant in there as to not inconvenience them!!

Évaluation :

3

Hugh was very patient and professional. I definitely appreciate his demeanor considering my stressed out and completely exhausted mental state. Moving from state to state is hard work. I was short on sleep and short on patience which isn't normal for me so my capacity to think clearly wasn't real great. Fortunately Hugh was in charge so things went as smoothly as they could have. The only thing worse than having to conduct business in my current condition was hearing that when I walked out of the U-Haul facility to get fresh air, my step son said Missy said, I was a sore thumb. My frustrations were valid and although I expressed them, I don't believe I was abusive or blaming to anyone in the process. Missy would do well learning to keep her personal opinion to herself and focus on customer satisfaction. I've always used U-Haul for moving and have never had a horrible experience; and, even though the truck got a flat tire and my storage wasn't secured online like I had thought, the worst part was hearing I was insulted behind my back but in front of one of my children. With that being mentioned I just want to note, "Thank you for your tolerance Hugh! I can totally see why they leave you in charge" and "F#€k off Missy! I hope I don't run into you during my visits to my storage. Now that you've insulted me in front of my family, I don't want to have to see you again!"

Évaluation :

5

I just want to let Jessica know that we really appreciated her excellent customer service and thank you to everyone including the truck rental department.

Évaluation :

5

Staff currently there is an amazing team of professionals.

Évaluation :

4

Everything is great except the parking. I've had trouble finding parking for loading/unloading because non-storage customers use those spots near the loading doors.

Évaluation :

5

What a wonderful staff you have over there, from the people in the front desk to each one that I have the opportunity to interact with. CONGRATULATIONS!!

Évaluation :

5

The young lady that helped us was super friendly and such a pleasure to work with.

Évaluation :

3

The desk staff was generally friendly but, overall incompetent in their knowledge and skills to complete a transaction. More pre-customer training required.

Évaluation :

5

Awesome service. Strong service commitment.

Évaluation :

5

Female employee that checked me out was very helpful. She noticed I was getting hot and walk with a cane. She offered me her chair so I could sit during the process. She was very helpful.

Évaluation :

1

After renting storage facility for over 10 years. I was sadden to see that when I went to empty my storage room, my key no longer opened my lock. when i had the locked drilled, which I paid $50 to have done, when I opened the storage door my space had been ransacked, my Texaco collectibles where stolen, my grandsons electric train set had been stolen. This was heartbroken, that I had paid every month for my items to securely stored. They have cameras all over the facility which leads me to believe that this was your personnel that broke into my storage unit and stole my items, and replaced the lock, hoping that no one would find out. I will let everyone know on social media to BEWARE and not use your storage or any uhaul storage facility.

Évaluation :

2

The employees were rude and there was no flow for cars. I was constantly having people in the way to include the email who refused to move so that I could access my unit. I will NEVER use this facility nor recommend it to anyone!

Évaluation :

1

customer service was so slow!!!

Évaluation :

5

The UHaul facility was slammed when I got there. I had to wait in line for about 20 minutes, but the part that really impressed me was the attitude and kindness of each one of the employees as they worked with many types of customers under high stress. Andresen UHaul, I appreciated this so much! Merci.

Évaluation :

4

The staff was SO friendly, accommodating, with the BEST customer service I have experienced with a company

Évaluation :

5

Customer service was very helpful and professional. I would definitely recommend to a friend or family member. Merci.

Évaluation :

1

This facility was terrible and caused huge anxiety attacks due to the poor design and layout of the units. Additionally there was no way to turn around in a huge 26' truck and nobody was willing to helpful. Will never rent from here again or recommend!!

Évaluation :

5

Staff was friendly and explained everything well.

Évaluation :

4

Thank you for your service. Greatly appreciated.

Évaluation :

1

Rented a unit on Friday, was given to someone else on Saturday. Tried to move in on Sunday. Returned to facility on Monday to get radification, asked me to come back next day after they fixed it. So Tuesday they gave me a unit. Apologized and offered two months free. Thankfully my moving truck was not scheduled for Sunday or this would have cost me greatly.

Évaluation :

5

I was not planning to store my items for almost 20 years, but that's life. My items where safe and sound when I removed them. The staff have always been friendly and helpful. Thank you for such great service.

Évaluation :

5

Even though we're all in these stressful times the staff were calm, kind, helpful and as efficient as possible. This is a great location for getting what you need.

Évaluation :

1

my overall experience with Uhaul was fine, until I arrived at vancouver to return the truck and get to the storage unit I had reserved. Upon my arrival, I was greeted, by a rude youg woman who was sitting behind the desk on a cell phone, who told me to go and wail by the truck and someone would be with me. After standing around for at least a hlf hour, I finally flagged down a young man who then told me I had to go inside and check in with the same woman who told me to wait outside with the truck. Mind you, I had 4 men waiting to unload the truck. By the time I arrived at the front desk, this same woman looked at my drivers license and decided the photo didn't look like me (12 year old driver's license photo, but apparently, this woman could not see the resemblance., so she asked another female coworker to have a look, as the line behind me kept getting longer. The two "Professionals" decided I should show more ID, which I did. I was not only exhausted , but by this time, I had wasted almost an hour with these people, and my crew wanted to get started unloading. Finally, another young man took over and helped us out, but by that time, I was a nervous wreck. At 70 years old, and disabled, moving under the best of conditions is difficult. By the time I left, I was in tears. No. I will not recommend the store on Andresen to anyone. I never complain like this but someone should know about the rude woman I had to deal with. Sincerely, Susan Meyer

Évaluation :

4

It would be nice to not have to put you pass code on two keypads in order for the door to the storage to open. I haven't experienced something like that with other storages. Also, the bay doors are closed and requires an employee to open it. Inconvenient, especially when you have to wait in line to ask them to open the door if there are other customers.

Évaluation :

1

Took a long time to just get paperwork done because the guy at the desk continuously was answering the phone. He then put down on paperwork and a map that I was in unit 29. I tried to pull up to the unit and got blocked by an other employee in a uhaul truck. He then got out of the truck and walked back behind the truck and did something then after 5 min got back in the truck and backed up so I could squeeze by. After then backing up to unit 29 and sitting their waiting for someone to come take the uhaul lock off so I could load some stuff in to the unit, I then had to walk all the way back to the front to get someone to come back and try and unlock the unit. Then a guy came back and none of his keeys worked to unlock the lock. He left and came back 4-5 min later and said, "oh well my mani her said your in unit 34." By this time I was very irritated. All my paperwork says unit 29. And the guy said, "well 34 doesn't have a lock on it." So then I had to close up my storage pod and load up the lift gate and everything so that I could wiggle my truck around all the uhaul trucks and get the pod moved to a place that I could unload it in to the storage locker. Then I went to get the uhaul 17 ft truck that they told me I had to do all the walk around and everything from a text link. Went to open the text link and it didn't work anymore. By this time I just wanted to get out of their and get the rest of my stuff done. So I just took a bunch of pics with my phone and left. Driving that van was very difficult. The steering was so loose i had to turn the wheel 120 degrees to get it to go left and then 120 the other direction to make it go right. The brakes were horrible I had to really push them down 3/4 of the way to the floor to even start to get a little brake pressure. I didn't even dare to get close to 55 on the hwy or 35 on the service streets because Of how scratchy the brakes and steering was. I told the lady when I returned the truck how bad it was but she was done checking it in and processing the payment before I was even done talking about how it drove.

Évaluation :

5

They were awesome to work with. I would go back there and use them again.

Évaluation :

1

went there for a drive up reservation weeks ahead of time ,which was not available when I got there on moving day. left in the rain, had to stand in line a second time for someone to unlock it.

Évaluation :

5

Very helpful and courteous

Évaluation :

4

Would have been excellent except the fact that I wasn't informed when I made the reservation that the unit was on the second floor and I had recently had knee surgery.

Évaluation :

1

People were Rude, the ceiling in my unit was caving in and my stuff was getting ruined. I moved out of there immediately. Would not recommend the U Haul on Andresen.

Évaluation :

5

*

Évaluation :

5

My entire cache of worldly goods were stored at this facility for 2 1/2 years. When I needed to move, after a rough start (non-U Haul company), I switched to U Haul and it was a flawless process.

Évaluation :

3

I don't think it is right to keep the rental money paid after the person moves out after one of the staff told me they would refund the remaining amount.

Évaluation :

5

Shane was a absolute dream. He is smart helpful knowledgeable. I had a mess with my reservations from a different location but he corrected it and took care of everything we needed. A GREAT person.

Évaluation :

5

The service was well run and TECH-FRIENDLY. They had an amazing system that was friendly to someone like me who is not very tech-savvy.

Évaluation :

3

Everyone at this location has been very helpful and considerate. It was easy and convenient to get into my storage unit and I appreciated the fact that they had rolling carts for us to use.

Évaluation :

2

There is only 1 person in the whole place who was EVER happy, friendly, and helpful, her name is Kat. My rates have basically tripled since I got the unit 3 years ago because of unasked for changes.

Évaluation :

5

Great service. Friendly and efficient.

Évaluation :

4

The only comment is the dust on everything. I know I had storage for several years in which time the dust had time to accumulate. I was pleased with the automatic payments.

Évaluation :

4

The only issue I have is the parking for customers. A little tight to get into at times

Évaluation :

3

None of the Y/N questions have Y/N answers. Parking is a nightmare. You do not remotely have room for all the vehicles or even the customers. We left because of it and hope to never go back.

Évaluation :

4

Sign-up process is buggy and very long.

Évaluation :

3

I only used the unit for about a week and a half. Next time I will find a storage company that rounds to the nearest week when cancelling out the unit.

Évaluation :

5

The staff was very helpful and so nice!

Évaluation :

5

Very professional and helpful staff. The facility was safe and clean

Évaluation :

5

Great service!

Évaluation :

5

friendly and very helpful employees

Évaluation :

2

After confirmed storage unit twice, showed up and there was no unit in the size i reserved. The mgr did not fix the problem and was angry I called owner..This has costed me hundreds of dollars.

Évaluation :

4

Everyone happy and positive

Évaluation :

4

Great customer service and friendly people

Évaluation :

4

No commrnts

Évaluation :

4

Z

Évaluation :

5

I've rented trucks here several time and had two storage units. The last one I had for about 4 years. From start to finish the staff has been nothing but friendly and helpful.

Évaluation :

5

Was treated with respect and understanding. The staff, especially in Vancouver, Washington, was flexible and most helpful.

Évaluation :

5

The best one I've ever been to and the manager is amazing and all the staff members are very helpful and respectful they all to work together as a team they make you feel like you are family ❤️

Évaluation :

5

Sent my belongings from California over a year ago, and from the moment I contacted U-haul in California to the moment my brother took my belongings from storage in Vancouver, the service was great

Évaluation :

4

Great Customer service appreciate step-by-step instructions great convenient location for us

Évaluation :

5

They were terrific!

Évaluation :

2

Hi

Évaluation :

5

Great help at this location! The Facility was very busy early in the morning when I requested a storage unit, until the end of the day when I returned my UHaul.

Évaluation :

5

I was happy with U-haul.

Évaluation :

5

Staff was friendly, quick and courteous. They made my need for storage and moving a pleasant experience.

Évaluation :

2

this one is crowded with few nearby places to park for loading or unloading. I would not recommend it. Long lines at times to pay facility rent. A lot of money

Évaluation :

5

The representatives were very pleasant and understandable. They attended my needs with patience.

Évaluation :

5

Quick & easy, professional service.

Évaluation :

5

Awesome Equipment

Évaluation :

5

This location was great. Unfortunately I had a terrible experience at the beginning in Naples FL.

Évaluation :

4

Everybody was very nice and helpful. The facility was clean and neat. Thank You for everything.

Évaluation :

2

I wasn't notified about my ubox arrival at all. I wouldn't have known it was here unless I checked the website.

Évaluation :

5

The Staff was very helpful and accommodating!

Évaluation :

5

Awesome support for a very tired and worn out customer. I sorry I forget her name. Blond haired female. Super helpful, Outstanding customer service! Best uhaul experience I have ever had!.

Évaluation :

3

Payment options are horrible, and the management and uHaul company were not willing to negiotiate with the renter.

Évaluation :

5

McKenzie and her team are awesome! Everyone went out of their way to be helpful!

Évaluation :

5

Everything was great!

Évaluation :

5

Everything was great.

Évaluation :

1

I haul trailer broke down twice and the first time the did not fix the the lights only the bad tire. So we had to stop and pay for rooms out of our own pocket due to faulty equipment twice.

Évaluation :

5

The whole process was convenient and hassle free. Thankful for this economic available service

Évaluation :

5

Super helpful staff as we were using the U-Boxes which was a new concept for us. Willing to help load packing supplies into our car which was a big help. Always friendly! Recommend this location!!!!