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Three s | Expérience généraleCustomer Reviews for U-Haul Moving and Storage at Ruckert Ave
Testimonials From Recent Customers
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The unit we rented, nd paid for already, was locked and in use by someone else. We borrowed a friends truck at considerable expense, only to have to load it, find out our unit was in use by someone else, return home, unload it, and still pay him the $100 plus mileage ($135 total). Not cool.
JULIE T | Premières impressionsMy overall experience with this facility was excellent, in the future if I need a storage unit I will use this facility again.
Allen H | Expérience généraleOnly instruction that should be added is that there is a zip tie on storage unit door and need scissors to cut off zip tie
Erika S | Online Move InGreat business and great customer service alone with the employees
Jennifer M | Premières impressionsI used UHaul for more that 7 years and was always pleased with the service. My only lament would be that starting in January 2022 until the present I experienced 4 rate increased. The 4 in less than 2 years. Alchemy International
ALCHEMY I | Expérience généraleVehicle came up missing once and brung back ..seems to be a inside job with the workers
MARVIN B | Expérience généraleTruck rental and storage were coordinated very well. Had to change storage unit size, but was handled quickly.
DORIS H | Premières impressionsI moved out of this storage locker July 29, 2023. There was no one in the office to speak to. I tried calling the local office at least 6 times and just got connected to the customer service line. I was told multiple times someone would call me back and I still have not received that call. I would like to be refunded the pro-rated portion of the time I pre-paid for and have not used. I'm not going to contact U-Hail to resolve any dispute because it would be a waste of time. I do not I destand why the customer service reps cannot close out a rental agreement, at least they answered the phone. I also went by the location a few days after I had moved out and still there was no one there to help me.
Amy E | Expérience généraleSo far I’m pleased
louise a | Premières impressionsThe gentleman who helped me get set up and moved in was extremely kind and helpful, he was really nice to work with.
Allie M | Premières impressionsVery helpful and assisted me with the right unit and and add on unit when needed.
oscar e | Premières impressionsThe facility is first rate. I moved because I found a storage facility closer to home at a significant lower cost.
DOUG R | Expérience généraleThe storage facility was secure but the lighting inside left a little bit to be desired. The hallways were good but the individual units were dark and not lit from the hallway. I also think our location was excellent.
THETA X | Expérience généraleThe person who represented you and gave the storage place was polite, respectfull and knowledgeable. He explained everything and answered all my questions.
Lachezar V | Expérience généraleKenny is awesome
Kyllan W | Premières impressionsTop notch staff-the guy that helped me out was super cool, secure location, and a real good price. Thanks UHaul! A+
Amos M | Premières impressionsMy family also like this company..
geraldine v | Premières impressionsGreat office support. Very easy to use!
Daniel A | Expérience généraleVery smooth check in. Appreciated the dolly on site although a second one would be a nice addition
Daniel A | Premières impressionsEverything went smoothly thank you very much
Mindy W | Expérience généraleThey need more lighting or electric in the unit
Patricia G | Premières impressionsVery friendly and flexible
Robert M | Premières impressionsFacility did not have adequate security to prevent catalytic converter theft from stored vehicle. Unlike alternative storage facilities there was no expressions of responsibility on your part and I assume no action taken to remedy
DONALD H | Expérience généraleVery quick and courteous service at the counter and the cleaning person at the storage unit was fantastic. No issues and adjusted my reservations without complaint.
Dennis F | Premières impressionsExcellent service all these years.
MIKE M | Premières impressionsCouldn't access the code to get in. Had to order a different unit. Nobody told me that the place wasn't located in Overland on Page. Tried live chat and nobody answered. I was in almost pure darkness. They need more lighting. Unsafe. Customers first. Refund guy was very nice.
Eunice H | Online Move InReally nice. Worked with me on payments when I wasnt working. I was several months behind and they put me on a no cancellation list until I could get caught up. Not sure if it was just because of covid or if this is how they do business but as long as I kept an open line of communication, they worked with me. I will definitely do business with them again in the future if its ever needed.
Naomi M | Expérience généraleGreat customer service!
David K | Premières impressionsWe were given the wrong address of the storage facility. We were in a storage facility about one mile and a half away from the Page facility and they didn't tell us this until we showed up.
CRAIG F | Premières impressionsStaff was always friendly, professional, and efficient! Best U-Haul in town!
Whitney W | Expérience généraleKenny and his staff are an excellent team, they went above and beyond to accommodate my experience!!
Rochelle G | Expérience généraleExcellent service, thanks for everything.
DALADIER T | Premières impressionsHad no worries about our things being safe and secure! If needed would definitely use again. Climate controlled units are worth a little extra!
MICHAEL S | Expérience généralethough i had to cancel my spot, i am wait listed for a 31' paved location. Fingers crossed!
KAREN M | Expérience généraleVery nice storage location. Very clean! We got climate controlled units. Temp inside was great. No complaints at this time. Gated also which is a huge plus. Takes a code to get in then a code again to get to inside units. Feels very secure.
MICHAEL S | Premières impressionsThis was the worse experience of having a storage unit I've ever had in my life and I wouldn't suggest you all to ANYONE! Customer service was horrible, the way you all conduct business is awful
Irving B | Expérience généraleI used Uhaul a lot during the last 5 months
Juwon B | Expérience généraleEvery one in the store was very helpful and nice. Thank you so much!
Miesha B | Premières impressionsWas a positive experience.
MARK G | Expérience généraleVery clean facility. Good product. Would use again thank you.
Brian S | Expérience généraleI have removed my storage in part because with the confusion of the change in management, I was charged a late fee in addition to the increase in rates. Not interested.
BOB L | Expérience générale