Customer Reviews for U-Haul Storage at S 40th Street
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

5

On a cold rainy night the staff couldn't have been any nicer or pleasant. Professional all around and they were very helpful!!

Évaluation :

2

Nobody communicates or listens to the customer and the actual office is hard to get a hold of

Évaluation :

5

Convenient and all staff members are very helpful and friendly would recommend to anyone looking for a place to store their items safe and secure.

Évaluation :

2

I advised Uhaul that I would be cleaning out my unit in September 2023, I have used Uhaul equipment in the past to move, and everybody was very friendly and helpful, when it came time for me to move out of my storage unit I cleaned it out and I left my account with a credit card on file so I could use other equipment to move rest of my items. I told Uhaul that my storage unit was cleaned out and they kept charging me two extra months so I have remove my credit card and cancel my account and I will be using other equipment with the other companies to move rest of my items . They Naomi over $160 and I'm sure they're not gonna pay.

Évaluation :

5

Could use more lighting on the outside.

Évaluation :

3

Roaches

Évaluation :

5

40th Street needs a staff member on sight. That would make it feel safer.

Évaluation :

3

Had the worst customer service experience ever. Went to the facility to close my unit. Was still charged for the following month. When I called, no one answers the phone, when someone does answer, I was put on hold. And they never picked up my call. I had to call the corporate office to express my concerns. I am hoping I get a refund back. The associates at the facility had no recollection or record of me coming in to close my unit. They said they went by my unit and saw that it was empty. But, they didn't do anything about it. I should have never been charged again.

Évaluation :

4

Rates to high but overall good!

Évaluation :

2

No one told us that the unit was unmanned so we were stuck there waiting for an hour for someone to show up at the office. We were told we would be able to park the U-Haul truck there and we were not so we had to bring it to our Airbnb and park it on the street until we found a separate parking facility. They would not allow us to park their own truck and pay for the spot at any of the local locations around here as we were told. When I tried to check out of both the parking spot and the storage building I was hung up on twice. At some point I talked to customer service and they put a note on my account. After speaking finally with someone from the local office they said they moved me out and I don't owe anything. A week later we and my parents got letters stating that we owe late fees. The whole thing was a terrible experience.

Évaluation :

5

Great customer service , convenient location and very helpful, felt like I was being worrisome however was assured I wasn't! My needs were met and happy I chose U-haul Storage over other storages!

Évaluation :

1

My property was damaged and broken into and I was told I had to go home and file a police report and that your company couldn't and wouldn't do anything. I was told there was no way to file damages on my trailer with your company. I will NOT be recommending your storage facilities ever again. Twin Cities and 40th st uhaul offices and locations in Springdale, AR.

Évaluation :

4

No complaints,no problem was just smooth

Évaluation :

2

The first unit I reserved required checking in at a different location. I switched to a more expensive one so I could check in online and save myself time on moving day. When I got there, my access code let me in the gate but not the building. I couldn't get ahold of anyone through the phone numbers listed even though it was during normal office hours when the building should have been unlocked anyway. I finally got in the building and found out the lock provided was at a different facility! The whole reason I'm spending more money was for the convenience of staying in one place. There is nothing convenient about the online check-in.

Évaluation :

4

My storage did not come with a lock

Évaluation :

4

There was no one at facility for the initial visit and until was locked

Évaluation :

1

Security is the key issue for this place. Multiple break ins over the course of several months.

Évaluation :

5

Great Facility - I used them for years for work here in Arkansas and never had any issues.

Évaluation :

2

Old, rundown place renting to scary, trailer trash people. Would never recommend this place! Springdale has become a horrible, unsafe community. We had to move because of break-in effecting our unit and needed time to completely move out from here. I would recommend getting background checks and do not rent to people who have been convicted of BURGLARY! This place should also be closed by 9 pm.

Évaluation :

2

We have stored items at 40th St in the same unit for three years. We have never had a good experience getting people from the office on the phone. I decided to go on auto pay because calling the office was a negative experience (long wait times) when I would try to pay my bill. This place has rented to some VERY scary characters since early 2022. I think a background check for all renters would help and close the place after 9 pm.

Évaluation :

2

Lost payments . Cashed checks months after they received them. Constant changes in management.

Évaluation :

4

Served all our needs

Évaluation :

5

none

Évaluation :

5

It was the best experience that I've had ever

Évaluation :

5

They were very helpful and courteous would recommend them to everyone

Évaluation :

4

S.O.

Évaluation :

5

Very easy. Made reservations online then went to facility to confirm my reservation. They even have actual units there to see if you need the space. I am glad I looked at it because I needed a bigger one. Customer service was excellent. Très sympathiques et professionnels.

Évaluation :

5

The only problem I have with this facility is that it's climate controlled but very hot. Mid summer it's above 85 in there.

Évaluation :

5

The General Manager "Dedric in Springdale,Arkansas is Amazing and Over the Top Helpful... it was my Pleasure giving this Feedback!!!

Évaluation :

5

Outstanding

Évaluation :

3

I rented the unit for 2 years. At about a year in, my unit was broken into from above and family heirlooms and other items were stolen. I notified a staff member as soon as I discovered the break in. I never received a call from management nor was the point of break in ever repaired.

Évaluation :

1

Thank goodness Dedric in ur Springdale office. I would try to pay some on it each payday. Nope couldn't do it they wouldn't except anything then the full amount. I got the Manager Dedric. He worked with me to get it payed down. With the fees late charges and everything ended up having a 600. Balance with them Dedric and I would agree on a amount and I would pay it. He was very Nice and he convinced me by bn upbeat and happy. As long as u pay ur bill. Telling you do not put anything that is precious in it they got me I paid almost 600. For months just to get out of ur facilities. I ended paying them a easy 1000. And they would send me letters every month bout how they were going to sell everything. In the unit. Which sucks to be told. Don't miss a payment u seriously can be stuck like I was. Which miss a payment and all the fees will put u at least instead of a 80. Payment turns into 150. And when ur ready to pay they won't take anything but the total amount due which was over 600. When I had the money I would pay 200 100 to Dedric took payments but by the time the rent came do. I was already trying to pay the back pay and they wouldn't take them so I get a little a little more behind They. Thank goodness I'm done with them holding ur stuff for Ransome. They Suck

Évaluation :

5

Dedric is awesome and I’m so happy I rented my unit from him he’s a legend -Andrew

Évaluation :

3

I called the customer service line more than a month ago and told them I was moving out. Since it was after office hours they said that they would send a message to the location and let them know I was moving out. I was charged an extra month of rent at this location because of their miscommunication. I work and take care of three households. I thought this was taken care of. The agent didn't tell me I could move out online. I called twice to resolve it and no one was helpful. I sat on hold my entire work break.

Évaluation :

5

Dedric McBride and the entire team went above and beyond to help make my move smooth and stress free! They're awesome!

Évaluation :

3

I rated average because I booked my storage online for a specific location. I arrived with a 20 foot truck full and mover hired to help only to be told we don't have any units available. Their solution I had to accept was to go 5 miles further away from the location to another Uhaul storage facility. I felt like I was being run around, it was stressful and had to pay my movers an additional hour to divert to another location. Then at the new location the passcode they gave me for the gate did not work causing even more delay cost. They gave me a second pass code for the gate. It did not work. Finally the manager at the storage helped by opening the gate. After unloading the gate still would not open for the passcode they gave me and I had to "tailgate" behind another vehicle just to get out of the facility property. The Uhaul manager did give me 1 month free for storage although I spent more than that on mover labor delays and frustration. Other than the above the facility seemed very clean and safe. The on-site manager at the facility I was diverted to was helpful.

Évaluation :

5

Cedric was spot on with the truck & storage! Great job...thank yoo!

Évaluation :

5

Great store manger...

Évaluation :

5

Always a pleasure to deal with U-Haul

Évaluation :

1

Rented a 5x5x8 unit is not that size it's way smaller. Tried calling 2 days in a row to see if I could get into a bigger unit. I finally got through to some sort of operator who said that they would email the facility and have them call me. I still have yet to receive a call and this was 2 days ago. This in turn caused us to have to rent the truck for another day costing us even more money. There is nobody onsite and still cannot get ahold of anyone to help.

Évaluation :

5

Dedrick was not only extremely kind and helpful but treated me as a real friend, which I believe we are . Security was excellent, service was above any expectations. I can't thank you enough for being so kind through a very difficult time.

Évaluation :

5

Way beyond my expectations.

Évaluation :

5

When I didn't get a response at the facility upon calling to reserve a unit, I made the reservation through 800-GO-UHAUL. I did not receive a unit number nor the access code to enter the facility. When I arrived, I was able to follow someone in through the gate but had no idea where to go from there. We finally found the number to contact Dedric. Sadly, he was out of town for his mother's funeral. I felt so badly for disturbing him during such an inopportune time. Yet he very graciously took the time to assist me with my reservation needs. He was most helpful to me at a time when he should have been solely focused on family matters at hand.

Évaluation :

5

The lady that takes care of this place was incredibly helpful! Definitely recommend.

Évaluation :

3

Super sketch area. Almost every locker is bent and dented from being broken into. Employees don't seem to be very kind.

Évaluation :

5

Great guy Dedric from the Georgia State

Évaluation :

3

The staff was friendly but not to helpful considering that my unit was correctly shut down like I asked it to be on Wednesday April 29! Due to this oversight I got charged again for a unit I'm no longer in, another $74,95

Évaluation :

5

I new GM who I spoke with on the phone was very nice and helpful.

Évaluation :

5

Not having an office on site is frustrating. Our ceiling liner fell off but the only way to report that was by phone or to go to the main location that operates this storage. That wasn't very convenient. But that is the only negative comment I have regarding this location. I would recommend this storage facility to friends and family.

Évaluation :

5

The staff and manager went above and beyond to help me get the free storage unit we quilified for when renting a truck to help move a friend. Dispite the 1st 2 units being already occupied they quickly fixed the issue and the unit we had was even better than the other options. Thanks Blaine and staff for being the best yet of many U-Haul experiences.

Évaluation :

5

Clean & secure! Will definitely come back in the future

Évaluation :

4

Gate gets stuck often and have to enter access code several times.

Évaluation :

5

Manager Blaine is very helpful as well as the lady who works at the storage facility. High;y recommend this property.

Évaluation :

2

Everything was great with the storage unit I received. The biggest problem was that I was told on a Friday that I couldn't wait till Monday to make my payment unless I wanted to pay an extra $35 which I felt was ridiculous considering it was just over a weekend so I could make sure my paycheck was in my account before I made my payment.

Évaluation :

3

All great except the lot was still snow covered 3 days after the last snow. Had to clear an area of 1/2" ice & several inches snow to be able to unload.

Évaluation :

5

Everyone very friendly

Évaluation :

5

Had my storage unit for several years and not a single issue. Very clean and well maintained

Évaluation :

1

Late fees are really high and i had to move my boat to a different spot due to building painting and the only spot that was left was hard to park a boat with a trailer in and i was never called back to notify me if the building was done being painted after 3 weeks

Évaluation :

2

Manger does nothing wouldn't answer phone or emails because of his laziness could get cleared out of locker and had to wait to get money back

Évaluation :

5

Only needed it for a week. But it was really great.

Évaluation :

4

I never went inside the office at that location. As I was only there twice. Once when I brought our minivan to store it, that was late at night and the office was closed. The second time is when I came to let the tow truck driver in to take the van away. That was during office hours but also during Covid-19 pandemic.

Évaluation :

4

Everything was fine until i stopped going there. I live 1000 miles away and for a couple of years I spent time in the area for business. When i no longer needed to go there, closing the account was a problem. I could never get anyone on the phone, etc. until finally one day there was an answer to an email. Now it's all taken care of and the actual storage experience there was very pleasant.

Évaluation :

1

Upon check in, I was told I needed a name of someone of a different address. Well my husband is my only other contact and he lives at the same address I do. I'm not sure why you needed two different people's information to check out a unit. When I finally got the information to my unit, I went to store my items but there was a tie on the door that I was not told about. I called back up to the store and the guy just said "oh yeah that just makes them more secure, just cut it off." That would have been helpful information to have when I left the place initially because I didnt have anything to cut the thing off. Also how is that secure when literally anyone with a pair of scissors can get into it? It was unnecessarily stressful and Trent was not very helpful. When I cancelled the unit, I was on hold for so long I called back and got an answer, but there was no one on the phone. I could hear people talking, but not to me. When I hung up and called back it went right back to on hold.

Évaluation :

4

We left space spotless and moved out 15 days before end of cycle we paid for. We contacted manager that we had moved, she took down the space number and said, ok thanks. Weeks later-still billing us

Évaluation :

4

It was a bit inconvenient to not have personnel on site but the office was not far away. Otherwise it was a clean and secure facility.

Évaluation :

1

Rented her for over 15 years. Used to be Issac's Storage. Since Uhaul took it over there has been 0 customer service. 0. And my move out was 8/31/19.

Évaluation :

4

Good experience

Évaluation :

1

I was told by the in store clerk at 806 twin st, Springdale Ar, if unit was to small just call back to get a bigger one because she'd be staying late. Called and said couldn't help. Drove extra miles.

Évaluation :

4

I was very pleased with my rental experience with U-HAUL.

Évaluation :

5

Friendly staff explain everything’s clear and I loved it it clean also free 🔐

Évaluation :

5

The customer service was above excellent, ,they answered all of our questions, and the service didn't take long at all, the storage units were very clean and was very secure with cameras everywhere.

Évaluation :

1

The website does not fully upload to the location. I had to go to a second location to get paperwork complete. When I got to the location, it had said RV storage but was only vehicle.

Évaluation :

2

Someone stole my tools and there is not ligth at the parking space also for some reason and why you guys not able to pull up the video for secure cameras so not good and not safe at all

Évaluation :

5

I reccomend this facility and company for any storage needs

Évaluation :

5

Congenial staff willing to assist. Nice clean storage facilities.

Évaluation :

5

Freddie and his staff are fast, friendly and very professional. Best I've ever dealt with in the rental and storage business.

Évaluation :

5

The facility was convenient secure and a good value.

Évaluation :

5

Thanks Freddie... easy and fast transaction...

Évaluation :

2

Uhaul was unprofessional and had many hidden fees. When trying to call the local office most calls were always answered by a call service and never at the actual store intended for the initial call.

Évaluation :

5

This what not the original drop off location that I picked online. When I went to the original drop off location, they had several trailers there but refused to take it. Said I needed to drive it to the other side of town near a mall. So I drove to the location above and they took it no problem, but that was a complete waste of time and gas. It was down a dirt road in sketchy looking place. Really think Uhual wouldn't have such a place. The original place was 2952 N. College Ave. Fayetteville, AR 72703. Very nasty looking place.

Évaluation :

5

Service was wonderful. I do want you to know that in our hallway, someone has just left a large broken piece of furniture and junk on the shelves. It's been there for at least 2 months.

Évaluation :

5

I am very pleased with the service and customer care with U-Haul . I have to admit I was hesitant in using the 40th location because of it being unmanned. But my Experience was positive .

Évaluation :

5

They told me to buy a lock and then had a lock in the storage and haven’t gotten money back or anything

Évaluation :

1

Terrible all the way a round

Évaluation :

5

The gentleman I worked with was extremely friendly and helpful. I wish I could remember his name so I could brag on him personally.