Customer Reviews for U-Haul Storage of Buechel

65 évaluations

4627 Bardstown Rd   Louisville, KY 40218

(502) 200-7744

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Heures d’ouverture

  • Mon-Sun: 9 am–5 pm

Services dans cet établissement :

Pour nous contacter

(502) 200-7744

4627 Bardstown Rd
Louisville, KY 40218

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 9 am–5 pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Elmer White  |  Online Move In 
Évaluation :
5

Customer service is amazing and Mrs. GONZALAS IS VERY HELPFUL!

juanita rutludge  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT BRYANT  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin Bryant  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joevonne Jones  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT BRYANT  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abbie Ballentine  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trish Deatrick  |  Premières impressions 
Évaluation :
5

Forgot the woman's name that helped me at 4128 Bardstown Rd, but she was great. Seems rare to find people that care and take pride in their jobs. Will for sure come back to this location to get the same service

Trey Burton  |  Premières impressions 
Évaluation :
5

No hassle polite and helpful staff.

Victoria Tolson  |  Premières impressions 
Évaluation :
4

I was disappointed that you don't prorate rent. I moved out one day after the rent was due but was charged the entire month.

MERLYS GARCIA  |  Expérience générale 
Évaluation :
4

My move out date was not entered in correctly. I contacted the Uhaul location directly and informed them that I had cleared out the unit before 10/1 to ensure no further charges would be on my account, the young lady I spoke with assured me that this was done and it was not.

ERIKA CLARK  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel Grady  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique Miller  |  Premières impressions 
Évaluation :
5

Page is very nice and knows her job

Tanya Hocker  |  Expérience générale 
Évaluation :
5

Great service the Manger is nice

Tanya Hocker  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geraldine Spalding  |  Expérience générale 
Évaluation :
5

J.p at the bardstown road store was great really helped me out

Bishop Bradley  |  Premières impressions 
Évaluation :
5

I had only a concern getting the unit before leaving Louisville to get started,but it was resolved after my brother had to go there to address the issue while I was in route back with my stuff from Stillwater Oklahoma.

James Taylor  |  Expérience générale 
Évaluation :
5

Only problem I had was they have me a unit that was already in use

James Taylor  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lalit Redlam  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phanesha Ross  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERLYS GARCIA  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roshunda Coleman  |  Expérience générale 
Évaluation :
5

I'd like to thank EVERYONE who helped us!!! I was facing an overwhelming situation. However, we experienced nothing less than a high level of attention and GREAT customer service. It really put my family(who traveled to help me) & my mind at ease. We personally can not thank James (the gentleman who assisted us)and his staff at this location enough!! We truly APPRECIATE everything!! THANK YOU!!!! God Bless!!

Victor King  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arttea Taylor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA PRUNTY  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER JOHNSTON  |  Expérience générale 
Évaluation :
5

Location we visited did not have office personnel. There was a maintenance lady that helped. Very friendly and helpful.

Brenda Wells  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas S Reed  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Damian long  |  Expérience générale 
Évaluation :
5

Paige was extremely helpful and pleasant to work with.

Bandon Belcher  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latricia Swain  |  Online Move In 
Évaluation :
5

New storage units, very well maintained

Joe Goss  |  Premières impressions 
Évaluation :
5

Dianna and her team are Great and very knowledgeable about the product and services that the company offers. They always make you feel welcome and comfortable. I love to do business with people that doesn't make you feel like you are a bother to them when i am spending my money. Please keep up the great work and pleasant store atmosphere!

Damian long  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria Crowe  |  Expérience générale 
Évaluation :
5

I got the first month free was able to get a place and clear it out quickly even though storage packed full. The climate control facility kept clothes and furniture from damage.

Robert Stakely  |  Expérience générale 
Évaluation :
5

The staff is excellent & goes above & beyond to offer excellent customer service !!!

Crystal Lydian  |  Expérience générale 
Évaluation :
5

The only thing that made my move disappointing was the hours posted on the gate said 24/7 but it closed at 10pm and I was still trying to move in so I had to pay for more time to keep the truck longer the next day which cut into my budget. The staff at U-Haul 4627 Bardstown Rd. 40218 was Great! Ms Mariah Walker went out of her way to accommodate me with getting my storage unit . She was Awesome ! 5 stars ⭐️ ⭐️⭐️⭐️⭐️

Geraldine Spalding  |  Premières impressions 
Évaluation :
5

They were excellent super caring and understanding keep up good work keep people like them in your staff

sharra Wooten  |  Premières impressions 
Évaluation :
5

Very good and easy access to the storage space .

Valerie Johnson  |  Premières impressions 
Évaluation :
2

Nobody works at this location even though office hours are posted. I had no way to complete the move out process because no one was ever there. I took me an hour to complete the move out process over the phone with a person at a different location because no one works at this one.

Lucy Evans  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER GRAY 
Évaluation :
1

Nobody works at this location, although they have hours posted on the door. When I rented a unit, I had trouble opening the door and no one was there to help even though it was during regular hours. On the day I moved out, no one was there and I was unable to return my remote during regular hours. I was also unable to complete the move out process in person because no one was there. When I attempted to complete the move out process online, I Haul tried to charge me for an extra month. You shouldn't post office hours if no one actually works there. Trying to complete the move out process was a huge inconvenience when it should have been simple.

Lucy Evans  |  Expérience générale 
Évaluation :
5

Staff is helpful and friendly.

Omega Adams  |  Premières impressions 
Évaluation :
3

Facility was clean and in nice condition, but for people with inside units there were no dollies or carts made available

Ryan Duncan  |  Online Move In 
Évaluation :
5

the clerk was amazing!! i just loved her! so friendly & helpful!

STACEY EITEL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman Chung 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Hornes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonia Anderson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge Pastor  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darryl smith 
Évaluation :
2

Horrible experiences made reservations they were in the system incorrect and two reservations Not one. Everything was messed up from speaking with Uhaul for 2 wks. Miscommunicationall of this was the Louisville Kentucky locations. I was dissatisfied with the service rendered as well as speaking with Gen. Mgr. Diana who informed me that All was well and if there were any issues to let her know. I told her that I would be calling her back if there were any problems she said please do so well it started with her where the ball was dropped. I also spoke with a Ricardo in the call center at about midnight 1:00 in the morning Sunday and he informed me that the ball was dropped and he will be sending an email to General Manager Diana. This has been the worst experience ever with you all from the beginning when we picked up the truck in Jacksonville the truck was wrecked on the left hand side by the wheel so my driver had to put a tire zip on it in order to drive it. Also the trailer was not tested with the truck and therefore the blinker was out on the trailer right hand side. This was just one thing after the next they didn't have my reservation till Sunday. Then once the truck got in Louisville my mattress was soaking wet because it rained and there was a leak in the truck if it ain't one thing it's 99 I would really like to be compensated for all my troubles in fractions and inconveniences. Thank you for your service happy holidays

Donna Humphrey  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shicanda Brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonji Nealy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonia Anderson  |  Premières impressions 
Évaluation :
5

Promote Paige. She was of excellent service & went above and beyond for me in an emergency situation. Thank you so much!

Troijuan Hill  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackenzie Cloberdants  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy Flecke 
Évaluation :
5

Mariah took so much weight off my shoulders. I had trouble with my moving experience (truck rental) and when I thought I had booked my truck through a specific location turned out online connected me to third party. She was kind enough to hold my reservation for the next day knowing the trouble I had with my truck. She was also really nice showing me where my unit was at and was just so understanding and informative. I recommend anyone who wants it done right to see Mariah

ASHANTI ALLEN  |  Premières impressions 
Évaluation :
5

Paige was awesome!!!5* service

Omar Jatta  |  Premières impressions 
Évaluation :
4

Mariah was not only extremely knowledgeable but she was also excellent and extremely helpful with all my needs! We need more good employees like her!

jeffery pendleton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Meyer 
Évaluation :
5

The woman in the office went above and beyond I had a great experience

Bishop Bradley  |  Premières impressions 
Évaluation :
5

Yes the young lady that helped me Mariah was excellent I was her first customer and she was very polite she answered all of my questions and if she couldn't then she got the answer for me just a great doing business with her

SIOUX ERNSPIKER  |  Premières impressions 
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