Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The U-Haul leaked and damaged boxes when it was raining.
Crystal Morris
Évaluation :
5
Great!! fast and friendly staff very helpful and all of them were just on par. Thank you
Della Jackson
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carol Keener
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lisa Hymer
Évaluation :
5
Excellent service à la clientèle. The guy was really nice and quick and friendly
Zacary Nuttall
Évaluation :
5
Le client n'a pas laissé de commentaire.
Courtney Knight
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Baimbridge
Évaluation :
5
So so friendly
shirley day
Évaluation :
5
Staff were all super awesome. Great customer service, super friendly. We left with a smile
Kevin Anderson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly Gray
Évaluation :
4
What A Great Customer Service Base and Support team. I Highly appreciate the kind of service they provide to your customers …
Vincent Valadez
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bailey Mueller
|
Expérience générale
Évaluation :
5
Dealt with Amber again. She was very busy but still very helpful and professional. Thank you again Amber
Candice Cabudol
Évaluation :
5
The people that work there are the kindest most helpful people I have ever encountered with am customer service. They have made my move a lot easier. Merci
Christa Olson
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sharlene Dempsie
Évaluation :
3
Le client n'a pas laissé de commentaire.
Robert Raper
Évaluation :
5
Le client n'a pas laissé de commentaire.
rose brock
Évaluation :
5
Le client n'a pas laissé de commentaire.
Austin Robertson
Évaluation :
5
Thank you for helping us move our furniture and making the process so easy!
Haley Jurkiewicz
Évaluation :
4
I turned in Truck and Trailer on a Wednesday. On Sunday I got a call that I hadn't turned in trailer. I told them I did and he apologized later.
Marco Valle
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shannan Ahrens
Évaluation :
5
Great customer Service
Armando Martinez
Évaluation :
5
So friendly and helpful, would definitely recommend!
MARY NAGY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marco Valle
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lynn Barton
Évaluation :
4
Everything was great, very helpful too. My only suggestion is that the U-Haul local phone number , should be more readably available instead of the U-Haul number in the Philippines.
Brenda Sullivan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Douglas Hull
Évaluation :
5
Le client n'a pas laissé de commentaire.
bob labare
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aaron Speakman
Évaluation :
5
The staff were extremely courteous and helpful. The equipment was in great shape and served our needs for the day.
Deborah Rudd
Évaluation :
5
Great service! Thank you
Sarah Hansen
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary Plummer
Évaluation :
5
Pick up and drop off was easy
Kevin Stanford
Évaluation :
5
I was very happy with my move & my truck
judy dietz
Évaluation :
5
Everyone super nice an excellent an eager to help at all times
Brad Holmes
Évaluation :
5
Extremely friendly and helpful. Best customer service
MORGAN pavlovich
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary Plummer
Évaluation :
5
Staff at Coos Bay uhaul were amazing! Friendly and helpful.
Angela Wilson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leo Barker
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adam Hecht
Évaluation :
5
Nothing…this location doesn’t install hitches or brake controllers but their customer service in every other regard is superior to any Uhaul dealer on the West Coast!!!
James Wright
Évaluation :
4
Le client n'a pas laissé de commentaire.
BRIAN PFAUCHT
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexander Russell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Don Lanway
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jim mannenbach
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alyssa Sutherland
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Baimbridge
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wendy Moreiko
Évaluation :
5
Very satisfied with staff and equipment. Was treated with respect and employees were helpful with setting up trailer and double checking tires and lights! Excellent dealership!
Paul George
Évaluation :
4
Great experience, however i paid in cash and left a 60 deposit. At the end of my one move the cash would only be refunded in a mailed check . It would be better to know that in advance when paying in cash . Thank you , Terry
Terry Kuntz
Évaluation :
5
I won't go anywhere else. There are closer locations but these guys rock! Kick! Get the job done and actually care. Maybe it depends on who I am/who you are. They're real. No BS. They covered me and now they have my cover.
Ken Osheroff
Évaluation :
5
Le client n'a pas laissé de commentaire.
charles mahaffy
Évaluation :
5
Rear gate and ramp not kept in good condition.
NEIL ORNSTEIN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charlotte Ledesma
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Watkins
Évaluation :
5
Joshua was truly a great employee. Friendly, helpful, hard-working and such a great and positive personality. I was impressed with the level of care and service that was provided this weekend hauling goods from a family move from California. This U-Haul locations gets 5 stars all-around!
Michael Francis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathrine zanni
Évaluation :
5
No improvement needed..
JAMES TARVER
Évaluation :
5
I was unaware that I needed to return the tow dolly the same day to avoid needing to pay for 2 days. I rented it on the 6th and returned it on the 7th, so I was charged for 2 days. I rented it later on in the afternoon of the 6th, and returned it in the evening of the 7th. It was a little more than 24 hours, so I understand needing to pay for the extra day.
tim mcniel
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Leedam
Évaluation :
5
Customer service was excellent, very nice crew her in Coos Bay. I would rent again
Elizabeth Ehlin
Évaluation :
5
All the staff at the Coos Bay, Oregon location are so very friendly and went above and beyond .
Unice Bacon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Tough
Évaluation :
5
Wifi connection wasn't working that night and even with data I couldn't use the app to drop off. I had to connect to a different WiFi of a business near by to get it to work. Otherwise everything else was easy and great
BRANDON SAADA
Évaluation :
4
Check-in lady when I returned the trailer was super helpful and on top of it. Very quick return.
Mark Pimentel
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dave Purcell
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Yandell
Évaluation :
5
A++++ I'm here visiting my Grandparents from Ohio, hands down best experience of the dozens of uhaul places I have ever used.. Keep up the awesome job!!
Brandy Helfrey
Évaluation :
5
Very friendly service people
john gaskins
Évaluation :
5
Service was fast and convenient. The guy detached the trailer for me
Anthony Beaven
Évaluation :
5
Great service. Appreciated the ability to reserve online ahead of time.
Gregory Miller
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicholas Horn
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lizbeth hermansen
Évaluation :
5
I was in and out in a few minutes.
Bruce Robson
Évaluation :
5
Please keep this employee, friendly, I was on my way with no worries
Bill Travelstead
Évaluation :
3
Using Chrome your website was incredibly frustrating. When I would try and log in, I got the message that it did not recognize my email. I have an account I have used for business fir several years. When I try to create a new account, it would not allow it stating there was already an account with that email. Try and open the account, it does not recognize the email. Back and forth, back and forth. If there had been Hertz nearby I would have used them.
Chris Amaral
Évaluation :
5
Tell customer about vehicle adnomilies before they use the vehicle. Mine had 2 issues that I had to inquire about.
Clarence Covely
Évaluation :
5
Quick, fast return. Attendant was professional and courteous. Thanked us, made it so easy.
Brian Litton
Évaluation :
5
I rather drop off my uhaul there than any other places in coos Bay. The best place I ever went to for a uhaul pick up and drop off. A great place and I highly recommend.
Moussa nijmeh
Évaluation :
3
Le client n'a pas laissé de commentaire.
Crystal Christensen
Évaluation :
5
Just as all days are not sunny and bright, all U-Haul dealers are not all the same. However, the U-Haul dealer in Coos Bay, Oregon is exceptional. They are the BEST. Five stars are not nearly enough.
johnathan miller
Évaluation :
5
Sheldon and the whole crew are legendary! Will miss seeing them regularly, but I shall return for another adventure. Thanks for everything y'all!
Jordan Kermoade
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy Destralo
Évaluation :
4
Le client n'a pas laissé de commentaire.
Charles Toledo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Doug Kirchner
Évaluation :
4
the auto transport surge brake did not work
Dennis Willis
Évaluation :
4
Everything was great, picked up vehicle during a rainy spell, had to unexpectedly wade through some deep puddles to get into the vehicle based on where it was parked. Maybe in future, think about pulling vehicles out of water for renting customers.
John Taylor
Évaluation :
5
Absolutely outstanding service. And I mean service. It wasn't like walking into a store and having to beg for attention. These guys have it down! And then, this was a one-way trip. So I go to Salem and happen upon another store that just treat you like a king, or queen, or whatever. first loop in Salem.
robert gerber
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesse Arteaga
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mellissa shyrer
Évaluation :
2
Le client n'a pas laissé de commentaire.
John Muir
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura Saunders
Évaluation :
5
Le client n'a pas laissé de commentaire.
Asley Hatmaker
Évaluation :
4
We definitely needed a second one. Everything was safe and secure and arrived on time.
Richard Knight
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amanda Watson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carol Keener
Évaluation :
5
Sheldon and his crew were extremely professional and friendly. They were very helpful and made the moving experience alot less stressful.
lisa miller
Évaluation :
5
We were very satisfied with the service from the reservation process to the check out and return of the rented trailer.
jim croff
Évaluation :
5
Le client n'a pas laissé de commentaire.
konrad Stuebgen
Évaluation :
4
Satisfied!
Pamela Cooper
Évaluation :
5
Very friendly.
James Kamps
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen Kinsley
Évaluation :
5
Nothing. The men working this location were excellent.
Laura Boykin
Évaluation :
3
Le client n'a pas laissé de commentaire.
Chris Stebbins
Évaluation :
5
No signs of rodent Infestation. That is a big issue in most storage facilities. Thank you for the safe and secure facility.
LINDA WATERSTREET
|
Expérience générale
Évaluation :
5
The staff at Coos Bay U-Haul are beyond compare.
pat murphey
|
Expérience générale
Évaluation :
5
Very friendly staff who knew what they were doing, really good experience and I would definitely recommend to others.
MARY NAGY
|
Premières impressions
Évaluation :
5
I highly recommend to you all the facility /storage in coosbay to all my friends and family. Excellent most caring staff that I would consider family. Just amazing people. I had an amazing experience out of all the storage units that I've had. but this one hands-down was the absolute best.
jenna owens
|
Expérience générale
Évaluation :
5
Amber is the sweetest woman that has ever walked this earth! Her husband (one day I will remember his name. Sorry) is so kind and helpful! Their GM is a great guy, you can really tell he cares about his business and customers. 10/10 amazing customer service, easy and secure storage, positive environment.
Makenzie rasumssen
|
Expérience générale
Évaluation :
5
Sheldon at the Coos Bay location was amazing and very helpful and understanding. If I need anything from U-Haul in the future I will go to his store.
MARK DONALD BERGERON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jenna owens
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lori Barnett
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Amber Walston
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica James
|
Premières impressions
Évaluation :
1
This location is the most difficult to access your unit, impossible if you want to put something large in your unit. The staff is rude and unprofessional everytime my family was there to access the unit it was a big inconvenience to get anything that resembled customer service gate hours and rules changed daily and contradicted the U haul contact. Worst location EVER!!!!!!!
Jamie Penn
|
Expérience générale
Évaluation :
5
The staff was beyond helpful and made my move much easier than if I hadn't had the pleasure of doing business at u haul. All of the staff members are very friendly and knowledgeable.
Kerstin Dahlstrom
|
Premières impressions
Évaluation :
5
Great bunch of people, Friendly and very helpful.
Namaste Sommer
|
Expérience générale
Évaluation :
5
Overall it was a very pleasant experience, and I would gladly recommend your company.
Valerie Martin
|
Expérience générale
Évaluation :
5
I could not have had a better experience. The staff at U-Haul has been amazing!
DAN RAY
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
david howenstine
|
Expérience générale
Évaluation :
2
Access to our storage unit was extremely limited. Trucks were always blocking it. It was insane that we had to contact the office every time we needed to use it even though it was an outdoor unit. We never moved in due to this. Then, we continued to receive bills for almost two months even though it was canceled online well before payment was due. I will never use this location again.
Tanya Rasley
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
zebidiah brown
|
Expérience générale
Évaluation :
5
Staff are phenomenal here. Excellent customer service. The equipment and facilities are well maintained and convenient. This well run business really takes a lot of the stress out of moving things! I appreciate it!!! Thank you!
Tina Rossback
|
Premières impressions
Évaluation :
2
Tried to check in at 645pm and was told the counter clerk did not know how to do that and to come back the next morning. Came back next morning at 7am to find that the unit I had reserved had a lock on it. Called the next day and was told it been rented to someone else and my contract has already been canceled although I was not contacted. I had to unload my trailer into my living room to get it turned in and it has made the room much more complicated and uncomfortable. Have rented and stored with other locations in the past, would not work with this location again.
Theresa Harper
|
Premières impressions
Évaluation :
3
The additional lock on storage units delays access when there's a line of people in the morning. Other facilities are instant access.
JOSHUA BURNETT
|
Expérience générale
Évaluation :
3
I got a free month but the units are blocked by trucks and It took 3 attempts to create my account and my lock was cut off because of their mistakes on creating my account.
ALYSSA Sutherland
|
Expérience générale
Évaluation :
3
Our first experience when arriving to unload our furniture/and extras we were supposed to by reservation have access to 3 storages but only one was available. So it was inconvenient but we were offered 2 UBoxes free of charge as replacement which we were grateful for. But we had to go else where to find another storage at another storage place farther away because nothing was available at any UHaul business. That was upsetting at the time but thankfully UHaul allowed us extra time to unload a our belongings at another storage place. There seemed to be a shortage of help/employees but they did do the best they could under the circumstances. They were very busy both times we were there. The manager was calm and helpful as well.
Wilmer Hart
|
Expérience générale
Évaluation :
2
The old woman in the office didn't know how to use the computer. After over an hr of her trying to get us a storage unit, she told me to come back later so some one else could do it. My unit was always blocked by trucks or other equipment! Not easy to get in and out of, honestly the worst experience ever .
Rick Winkley
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
dean adams
|
Expérience générale
Évaluation :
5
Amazing! Thank you Wyatt. He has been attentive, professional and my husband likes him too!
Karen Heistand
|
Premières impressions
Évaluation :
5
Everytime I went in the guys were always very helpful and pleasant.
brian LEON
|
Expérience générale
Évaluation :
5
Michael and the team in Coos Bay went above and beyond! Merci.
Jim Towan
|
Expérience générale
Évaluation :
5
After a rough experience picking up my Uhaul it was very refreshing to come to Coos Bay and be treated with the utmost respect and understanding. They were very helpful. I would definitely recommend
Jennelyn Barsotti
|
Premières impressions
Évaluation :
5
Everyone was helpful and professional.
Teri Grier
|
Premières impressions
Évaluation :
5
Mike and and that other guy shannon I forget his name are great people that show respect and are very helpful thank you
archie rhodes
|
Expérience générale
Évaluation :
5
Mike at Coos Bay was awesome
Tina Wagner
|
Expérience générale
Évaluation :
4
Both gentlemen were very helpful and worked with me to insure that everything was done well.
David Robinson
|
Premières impressions
Évaluation :
4
Terminé
Mary Keenan
|
Expérience générale
Évaluation :
3
They ate very helpful
Rosella E Lanham
|
Expérience générale
Évaluation :
5
Always friendly and helpful. I will definately use Uhaul again!
tamara bruns
|
Expérience générale
Évaluation :
5
We also appreciate the 'One Month Free Storage Unit' option available when renting a U-Haul trailer. It was VERY helpful.
daniel salyers
|
Expérience générale
Évaluation :
3
I was promised my U Box pick up at 10 AM and it wasn't ready when I arrived. I received it at 11:45AM which was inconvenient especially because I was paying a friend to help me trailer it.
Christina Peterson
|
Expérience générale
Évaluation :
5
The people on the phone had no idea of what was occurring with the Uboxes or how things work. They caused a lot of heart ache. But the people I worked with at the facility were wonderful and helpful
CHARLIE MORTON
|
Expérience générale
Évaluation :
5
This company is the best . this company helps me matter what how hard the Day was. Thankful appreciated everything they did for me..
Rosella E Lanham
|
Réservation
Évaluation :
5
We appreciate the helpful and friendly staff and the clean storage unit.
daniel salyers
|
Réservation
Évaluation :
1
They lost our info in the computers, some one tried to cut lock on our unit it was very damaged. The general manager was obviously under the influence of some narcotics
Janette McKercher
|
Expérience générale
Évaluation :
5
That guy that was working was way cool respectful helped out solid guy
archie rhodes
|
Réservation
Évaluation :
5
Helpful and friendly, best storage facility I've had. Best staff ever.
Jo Eberly
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.