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duane hCustomer Reviews for U-Haul Storage of Duwamish
Testimonials From Recent Customers
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When you need help with storage or have a question, the staff at the desk are busy helping rental customers. Staffing seems to issue at times there was only 1 person covering the entire facility so the line was very long
Jeffrey B | Expérience généraleExcellent! Excellent. Excellent! If I could give this place 10 stars. They would still deserve more. They were great and the storage was clean, carpeted and well maintained.
JAMES K | Expérience généraleWe drove from Spokane to Tukwila about 4 hours to get our stuff out and ask them about locksmith but they expected us to call on our own due to their policy I feel like they weren't helping they just doing their job and locksmith is very expensive to pay to fix the lock it wasn't worth it cost me $478 about 3 minutes it's done it wasn't even worth anything it's stressing out over our money I understand why they cares about the "money" all they wants. I wouldn't go there again they just don't help in way.
Dilon M | Expérience généraleStaff is great and very helpful and the facility is in great shape but it closes far too ealry. Please make 24 hour. Merci.
HEATH C | Premières impressionsThis particular uhaul storage facility should be the example for all facilities. I had previously tried another location and moved as there was poor access, security and lighting. In definite need of updating.
KATHY R | Expérience généraleservice was GREAT!!!!!!!
cynthia a | Premières impressionsTara M was extremely thorough and clear while she walked us through the facility and answered all of our questions. Give her a raise!
Zander M | Premières impressionsThanks costume’s service
AMADOU W | Expérience généraleAcquiring a unit was a breeze online. Super streamlined! Moving out was just as easy. There is a community "Goodwill" section where you can find goodies or leave goodies for others. Entry and exit is smooth, especially if you get in one of the parking bays. Overall incredibly clean and nice bathroom facilities as well.
Melissa M | Expérience généraleThis storage has major design flaws and whoever decided to randomly place these tower columns inside the storage spaces themselves aught to be fired immediately
MICHAEL D | Premières impressionsThe staff were awesome. Friendly and reassuring.
NANCY J | Premières impressionsThank you for service
Mavis W | Premières impressionsThe staff at the Duwamish U-haul were all courteous, helpful and willing to assist. I have rented from this location before and now am using their storage services. They are always pleasant and accommodating. I would recommend them to anyone looking for quality rental and storage.
Roxanne C | Premières impressionsMy only problem, was every time I opened my unit the alarm went off. I mentioned it twice, but it was never resolved.
SANDRA D | Expérience généraleThe employees there were so nice helpful and respectful thanks again for all your help and great customer service
SHAWNA C | Premières impressionsThis facility was by far the best storage facility I have ever used. I've had to store my belongings several times over the years & I've used several different companies/facilities. The staff & facility were above par. Staff was always courteous & professional. The facility always clean & easily accessible. Things I liked most was the ability to park in a garage setting making it feel more secure, convenient & accessible; use of an access card instead of having to punch in some code; & by far the coolest was the "Recycle & Reuse" space in the garage where people moving in/out & buyers of auctioned units could place items they no longer needed or wanted but still usable instead of trashing them for others to grab!! No other place I've used had this & I got some great items from this as well as "donated" some items as well. Kudos to whoever brought this idea to fruition! Thanks for a great experience & if I'm ever in need of storage again I'll definitely be back!!
Anna J | Expérience généraleGreat staff. Thumbs .
Kathleen P | Premières impressionsLoved the unit!
UNIQUE J | Expérience généraleI loved how secure, well-lit and convenient moving in and out was for me. The staff was always very helpful!!!
Bettina C | Expérience généraleNeed more funciaonal elevators
Nadim E | Online Move InLove the repurposing of using existing, empty buildings. Love the drive in loading area, out of the bad weather.
CHERYL B | Expérience généraleMerci.
Carnell S | Premières impressionsExceptional customer service. I changed my reservation a handful of times and there was never any push back or details missed. Would highly recommend U-Haul.
Mario C | Online Move InThis is th biggest, cleanest, most efficient UHaul facility I've ever seen. I'm quite impressed.
KEITH F | Premières impressionsUpon check in my reservation wasn't there and the service techs couldn't do anything to help me figure out where the reservation has gone even though your guys 800 number had called me and confirmed the reservation. Upon check-in it was a huge mess and I ended up paying more than I was expecting. Upon move out, the systems were down again. I was told I was clear to go and then received mail saying that I was behind and that I had a lien against my storage unit that was now empty for a month. Pretty horrible experience on both moving in and moving out.
Angelina B | Expérience généraleTari/Toni(????) - young girl 9:00 am Saturday 9/16 at Interurban/Tukwila store was extremely helpful, efficient, helpful and kind. I'd hire her in a heartbeat for any job. I'd been helped previously on an earlier visit by an equally helpful, knowledgeable young man. I'm very impressed.
NANCY R | Premières impressionsVery helpful staff
Dan I | Expérience généraleJust a little understaffed for the amount of customers there at the time. Maybe because of the holiday weekend?
MARK C | Premières impressionsMy unit was broken into within hrs of moving into it... And even wit insurance, uhaul found a way to not hafta cover it... So, I'm out $2700 worth of stuff... I believe it was staff that did it and they refuse to give up the security tapes so I can pursue criminal charges...
JAIME S | Expérience généraleMerci.
saskia r | Expérience généraleOnly 1 bay to load unload available. Vacated after 1 month.
Nick M | Expérience généraleI would to say thank you to Tari for helping us check in and she's so sweet and very helpful. She is so knowledgeable and very friendly.
Narin C | Expérience généraleHad a very difficult time talking to the storage facility itself, I'd call and be transferred to the UHaul call center. I needed information only the facility could provide
DAN O | Premières impressionsMyra was wonderful!
ANN W | Premières impressionsWe actually moved our things in today. On our floor the lights turned off to dim around 1:30 pm . I thought this was weird and it was also frustrating that the HVAC seemed to not be working. We were using our phone flashlight feature see to lock our unit and to place our thing. I hope I won't need a lantern for my next visit
crystal b | Premières impressionsA large.customer friendly facility. I am very impressed. From Brian Morris
BRIAN M | Premières impressionsThis is a beautiful place and friendly staff. Tari is the best and so helpful. This will be my go to place for my next rental. If I knew about u-haul containers and free storage I would have done my moving by using U-Haul containers for delivery.
Narin C | Premières impressionsMy husband and I accessed our new storage unit at about 9 pm. The hallways on the second floor were dark. We required our phone flashlight to find our unit, unlock it, and look over our belongings. At one point an alarm down the hall went off. This rattled us as we couldn't see anything. Glad my husband was with me. It seems the lights should stay on or have motion sensors to turn on during access hours. I will likely only access our unit during office hours from now on. Otherwise I appreciate the cleanliness of the facility and the friendliness of the staff.
Carol E | Expérience généraleNice new facility. Clean. Moving carts available are very helpful. Inside parking to unload is very nice.
JAMES T | Online Move InManager Tristan B denied my access storage that was set and ready to go over an unpaid uhaul that there was a lot of confusion about and notes left for the manager of store to see during business hours that he refused to acknowledge. To be specific, he said, "I do not have to read those notes I can do as I feel. The U-Haul customer service team (via phone)has no say on what happens at the in person locations. My stuff is still currently in the U-Haul at the store I was to unload at and is an ongoing issue that has been beyond stressful!
Ronnisha S | Expérience généraleReally clean and modernized facility. It was literally the cleanest storage place I've ever been to. The front desk kids can be a little clueless and non chalant at times but overall it was a great experience.
Aldreta S | Expérience généraleMaria is awesome and very much enjoyed conversing with her.
Wilmer B | Online Move InEverything was great but they needed more staff to avoid long lines
Ruta S | Expérience généraleMaria provided excellent customer service.
LESLIE N | Premières impressionsI stored my things exactly one year at this location and it was perfect for my needs as I didn't think I'd need a storage unit longer than a couple of months when i moved things in. However, it took a year for me to get into a comfortable living area for my work. During the year, it was nice to have the hours in the evening to go get things or put things away after arriving into Seattle off jets. I'm thankful I opted for a little bigger unit as my things accumulated over the months. The convenience of your bathrooms were also appreciated for times of reorganizing things in my unit for accessibility. "Grab 'n go" times required better planning for organizing which took hours to situauate and structure my stored items since I was living out of hotels. There were times I'd change into one of my uniforms in your bathrooms and go right into work. I kept a lot of my clothing hung up in my unit. If I needed a place to keep my things, this was as good as it got for exactly what I needed. Thank you, Duwamish U-Haul! 5 stars all around for fast, friendly service when I needed it. Excellent service and convenience of location.
Bonna B | Expérience généraleEverything about this facility is commendable - from staff behavior to the security aspect of the building.
Durgesh T | Expérience généraleYesterday I moved out of a ubox into a storage unit, however my account has not been updated and I was told it would occur last night. I spoke with a team member today and she said they would ensure it is done today and I would not be charged for today. I'll need to continue monitoring this until it's done. Also Yesterday I booked a 5x5x7 unit but upon entry I realized it was too small and asked to go up a size, I was charged a change fee of appx $15. It seems poor policy to charge for a same day change which resulted in a more expensive unit.
Neva A | Premières impressionsGreat experience. Reasonable price. Also just so convenient having the trucks and storage unit in one location. Fortement recommandé!
JENNIFER S | Expérience généraleStaff is amazing and the facility is very clean
David A | Premières impressionsFrendly,helpful, informative
DENISE F | Premières impressionsvery friendly and helpful, also had a lot of availability
PAIGE M | Premières impressionsStaff is very friendly, knowledgeable, and professional. I am very impressed with how Tari handled my concerns and provided me with options.
Maria B | Premières impressionsThe excellent was for Kaitlyn, who did such an amazing job and was just as friendly & helpful as could be. Also, Alex was another great person and I appreciated them both so much. Thanks, Cynthia
CYNTHIA K | Expérience généraleExcellent place to store belongings. I appreciated the security measures in place and could rest easily knowing there wouldn't be an issue there.
Mathew A | Expérience généraleGreat work. Great customer service.
Genanaw G | Premières impressionsThis facility has an excellent climate controlled area for loading and unloading. It was such a nice place at a stressful time. Merci.
MARYELIZABETH H | Expérience généraleAlex and Marti were great!!! Fantastic customer service, made sure all my needs were met, and walked me to my storage so I can see if it was going to work. I highly recommend them to anyone that may need storage
OLYVIA W | Premières impressionsApril and team were all awesome
Carlos I | Expérience généraleKJ made our experience extremely enjoyable. Uhaul Interbay reserved a storage unit that didn't fit anything from our truck and didn't want to cancel. So it was a nightmare, but going to Duwamish and with the help of KJ, she made our move extremely pleasant. Glad our things are stored there! Thank you to all the staff for their help. Facility is super clean as well.
Alberto M | Premières impressionsAlex was awesome. Wry acccomodating
Cindy B | Expérience généraleit is very refreshing to rent from UHaul and have a professional esperience.
CHRISTA T | Premières impressionsAlex went above and beyond every time I was there. He made the entire experience as smooth and streamlined as it possibly could be.
Savid A | Expérience généraleYou had both vehicles and storage that we needed to make our move work.
Robert C | Expérience généraleThe hours suck. And it was dark near my unit
David H | Expérience généraleI did not fully understand the check in and check out procedures. In particular, I did not understand that I needed to check in at the loading/unloading area in order to prevent alarm being set off when I opened my unit or that I should check out when leaving.
Joe M | Online Move InThe customer service at this location is AWESOME. I have never had a bad experience with any vehicle rental. The storage units are clean, well lit, and easy to access.
Carol E | Premières impressionsThe person who helped us (Kaitlyn) was quiet rude and failed to communicate everything with us causing us to set the alarm off on our unit.
Katelyn C | Premières impressionsCustomer service is inaccessible for anyone who doesn't have at least an hour to be on hold, the facility only has office hours for access hours and I need my belongings when i get off work, which i could not do here, they charged my card without my permission which i was told they could not do but made sure to wait until there was a late charge and several unanswered phone calls before doing so, they never answer the phone. I will never use U-Haul again for moving or storage.
Gabriella R | Expérience généraleThe people at this location are always friendly and helpful! No complaints with the service AT ALL. The only thing I would change is to make U-box retrieval a little more convenient. Sometimes it's hard to get that scheduled, but I don't think it's specific to this location.
Thomas L | Expérience généraleExcelente lugar.
NELCY H | Premières impressionsThe staff was excellent.
BRIAN H | Expérience généraleAlex was awesome. Showed me several units and took his time with me until I found a unit I was satisfied with. Very impressed with how clean all floors were and how neat and organized the main office was. Feel very comfortable storing my items there. The only negative thing that I saw was that they should close up the tops of the units so it doesn't give anyone the idea of crawling over and stealing other peoples items.
Cindy B | Premières impressionsAlex was a great help, and all my experiences with the rest of the staff were pleasant and professional. Fortement recommandé!
Stephen D | Expérience généraleOutstanding customer service
OLADIPUPO S | Expérience généraleSe me olvido el nonbre de la joven que me ayudo es un guera delgada me atendio muy bien muy amable en todo momento me ayudo en todo lo que nesesitaba y pues yo los recomiendo tienen buen servicio, felicidades
BASILISA R | Premières impressionsFriendly staff, clean unit (I think brand new), convenient loading areas and carts to use. Very good experience.
Eric H | Expérience générale5 stars across the board: Cleanliness, convenience and a staff that is professional and well informed. Would use again and recommend to anyone. Best uhaul location by far!
Ricky M | Expérience généraleMs April was very helpful and so professional! She is the example of a dedicated worker who really enjoys the job. However; there is one worker not sure of her name but she has a broken ankle; sometimes she comes across as very abrasive with customers and it's not a good feeling.
sarah c | Premières impressionsAlex was amazing getting my unit conveniently picked out for ease of access. Thanks so very much.
julia r | Premières impressionsStill have not got my refund. It's been since August 27. How long does it take what a joke
David W | Premières impressionsAt a time where things are financially hard it was very refreshing to come across a company with the needs of people like me in need of a business that suites the needs of people today.
MITCHELL G | Premières impressionsThanks y’all
Rose A | Expérience généraleAll great experience, office just seemed to always be closed when I needed them. But over all, great. would have been nice to be 24hour access but not a deal breaker because open to 10pm was enough, would be awesome if office matched.
CHRISTOPHER B | Expérience généraleThe two ladies were very nice and helpful and very professional
DICKSON A | Premières impressionsCustomer service was great!! Need more staff waited over an hour for service, but once I got help it went fairly fast. And the representative was very kind friendly and efficient.
GLORIA P | Premières impressionsThough this is a new facility with an obviously new staff the store runs quite well and the employees always have assigned tasks to work on (as opposed to phone videos some employees do in other locations). Jenny runs a tight ship and not only her self but her employees have been right on top of any concerns we had while renting there. I've already had more than one person move into a unit in Dawamish.
larry l | Expérience généraleI choose the storage because they ware available for drive-up storage, but when I sign up, they didn't have a drive-up storage. It made my moving very difficult. I will never use your service.
SHINGO K | Premières impressionsI wanted to be able to rent one unit for all my things, the comparison of truck load vs rental unit is not comparable. I ended to rent two units which could have been avoided if the advice with the customer service person could have been clear. She kept comparing other situations and not answering my question. Very frustrating
Araceli A | Online Move InYour facility was really safe and clean! Staffs are nice. Thank you!
ANGELA C | Expérience généraleThis storage is the best i have ever rented thank you for making me feel safe
Ashley R | Online Move InI've honestly never seen such a spectacular storage facility! It's very secure, very clean, super nice staff. I was blown away. Other storage companies should be scared. Because this U-Haul has not only brought it's a game, it showed up prepared for a showdown!! Kudos to U-Haul Duwamish/Tukwila.
Amanda C | Online Move InThey run on a skeleton crew and complain about it. One lady had her phone keep going off durning our check in process and kept answering it and took care of her phone before customers. Also if we use the dumpster for example throwing away a garbage bag (just 1) it's $100 no matter what even though we pay for storage each month.
Alexis A | Premières impressionsThe online move-in process would be convenient if it didn't require the extremely long waits on your first visit. The unit, building, location, security system, and the staff are great. The amount of time to access my unit was awful. I filled everything out online so that it would be a quick move in. I waited in line for about an hour before I could use my unit. It took me longer to get my access than it did to unload my stuff, move it to my storage unit, tetris it in my storage unit, got back to the front desk because the lock wasn't in the unit as stated, get the lock, walk back to my unit, finish unloading, and lock the unit. All of that took less time than the wait to just get access to my unit. The three different staff members I interacted with were great. If they didn't have the needed knowledge, they quickly tapped someone that did, answered my questions, and resolved my issues. The fact that they were understaffed and had to continue to deal with people that were hot and tired after waiting in line for over an hour, makes me not want to support the company any longer. A friend rented a truck from the same location earlier this week. It took him three hours to get a truck, it wasn't the size he reserved, and he had to go to another location to get it. Again, the staff were great. Management (at the level that is accountable for staffing) needs to be trained or replaced as every person I spoke with at the location had a negative experience due to the lack of available customer service.
Pascual C | Online Move InAwsome 2 men helping out in 5he front, even when there was a miscommunication with upstairs they helped me so much.
Travis N | Premières impressionsThe access hours being restricted to office hours is going to become an issue when I start working and may need to change facilities. This should be communicated online, not something I'm not aware of until I show up after 7PM to access my belongings. The employees were nice enough to explain the reasoning behind the decision, it's just extremely inconvenient as I just moved here and am now restricted to business hours for unloading a truck with a time limit imposed by U-Haul. The staff is very accommodating and helpful and I appreciate them, their patience and assistance.
Gabriella R | Premières impressions❤️
DONNIE ( | Premières impressionsI set my account up online. But then they wanted to charge me and it was supposed to be free for the first month. So I called and the guy told me to just go to the office. So I did. And at the end of the meeting she said I didn't set it up o line, yet she didn't have to ask me any info because it was already set up online. She refused to give me my free lock because she said I didn't set it up online. I did. And also she said that the hours I could access my unit was only until 700pm, but the guy online said 10pm, and there were still people there after 700 so I don't get it. And I work till 5pm that's hardly time to get home and get to my storage. I have a 10ft uhaul truck in NY drive way and I need to empty it but there isn't enough time. So now what?
Kori A | Premières impressionsTameric/ customer service rep competent w/ strong relationship, communication, and technical experience.
R K | Premières impressionsYour staff was top-notch! It is DIFFICULT TO IMAGINE a storage facility as clean. My experience was FAR FROM a "storage facility " experience!
MICHAELENE T | Expérience généraleReally nice people's working there and helpful. thank you
Stacey G | Premières impressionsWe haven't moved in yet but we will be checking it out on Monday when we do
James S | Online Move InMostly everyone was kind and friendly and helpful. I didn't have confidence in the skills of Jessie, mostly because he didn't seem to know too much himself and needed lots of assistance. While I don't mind training someone, it took longer than normal to check in. I had an immense amount of patience but that patience wasn't returned when I was using the stalls to unload my truck and they needed to go home. It seemed my time was not as valuable as their time. There should be a way to lock the facility to allow the customer to completely use the stall and have it lock behind them. Interestingly, the same 2 individuals that took a tremendous amount of time at check in were the ones demanding that we move out of the stalls. Additionally, dogs should not be brought to work. It's unprofessional. The truck check out was much smoother, likely because it was handled by the manager, and there's another younger lady working there that seemed pretty efficient.
Youngmee M | Premières impressionsI completed a review for your business and will gladly reiterate very high praise for the staff; especially April, who has restored my faith in an abilty of humankind to provide exceptionally good customer service.
CYNTHIA K | Premières impressionsThe Experience was awesome the staff was very helpful cordial professional. I enjoyed the visit, and pleased with storage space. Thx
RUTH J | Premières impressionsManager couldn't have been kinder.
Doug C | Premières impressionsThe people I've dealt with at this location, from inside the offices who I spoke with on the phone, to the people I spoke with at the counter, to the people I dropped my rental truck and trailer off with, were all a pleasure to deal with, kind beyond necessity, and made my experience with this location all top notch. Would recommend to a friend or family member time and time again.
justin c | Expérience généraleBrand new facility, great security and great access. I managed to get a spot right by the door too which was perfect for my needs.
kaylah o | Premières impressionsAbsolutely positively the best storage facility & management in the entire metro area. Bar none.
Saskia R | Premières impressionsMaria was very helpful. Excellent customer relations skills.
CAMILLE M | Premières impressionsCustomer service was very professional
Victor G | Premières impressionsYoung Man T, who helped me out was very kind and helpful. The process was quick and easy.
Yolonda D | Premières impressionsIt appeared no one in this office knew `anything they were doing besides the manager. They were extremely confused with their computer systems and no help when I had questions. go to another office
Anna F | Expérience générale