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JEFFERY UCustomer Reviews for U-Haul Storage of Ferndale
Testimonials From Recent Customers
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recent rent raises too often
THORE E | Expérience généraleVery helpful and nice
TAUNI D | Premières impressionsThe staff were friendly and helpful. Online reservations were easy. Access to the unit with a trailer is not possible due to a very large pile of leaves and debris on one corner as well as other trailers being stored on the other building corners. My particular unit is also in a location that isn't visible to the office or roadway and is poorly lit. A flashlight is required to unlock the unit.
Gina M | Online Move InSo far so good
Dean P | Online Move InThe manager is always so helpful and on top of things. She keeps the place running smoothly and clean. Very NICE!!!!!!!
DAVID G | Expérience généraleThe manager there was second to nine very competent and explained everything so I understood it all no questions she covered everything and you should really think about possible regional manager for her. Anyway thank you
Matt M | Expérience généraleWhat an excellent team you have there at that facility a manager is so on top of her game. She made everything so simple. Easy to understand. I felt really comfortable and had no problems at all and these days that's kind of rare, so yes you don't want to let her go matter fact, I'd give her a raise.
Matt M | Premières impressionsGreat experience
PAUL L | Premières impressionsSavannah Is an amazing GM of this U-Haul storage facility. She makes the process of renting, setting up, and using the storage facility very easy. Plus, she makes sure that it is a top rate facility.
Rand L | Expérience généraleThe manager Savannah Yazzolino was excellent. She assisted us with our checking in, guided us in decisions for the size of our storage unit and the insurance. She even checked in on how we were doing loading our stuff into the storage & made more suggestions.
Paul L | Premières impressionsStaff attendant was very helpful.
Bob F | Expérience généraleSavannah was very helpful and nice, crew was always so friendly too
Edna B | Expérience généraleSavannah is amazing. She is always helpful and available to answer any questions I had about my storage space and truck rentals. Savannah was courteous and professional during our interactions and is an excellent representative of U-Haul in Ferndale.
Kathy K | Expérience généraleUhaul storage staff person, Savannah, is amazing. She has always been professional, knowledgeable, and available whenever I have dropped by to access my unit. I feel so fortunate I choose to store my things with UHaul at this location.
Kathy K | Expérience généraleThank you Savannah for being so helpful, I appreciate you!!
Edna B | Premières impressionsI was told there would be a disc lock included with the unit rental It was very difficult as I expected the lock to be in the unit and the facility was closed when i moved in I was very disappointed as I had to leave without locking the unit
Pascal S | Online Move InSavannah was the greatest. She's amazing
Nicole N | Premières impressionsThe U-haul staff are very friendly and helpful.
PEIMING H | Expérience généraleSavannah Yazzolino was great to work with. She is efficient, professional, knowledgeable, and friendly. I've had a few experiences with U-Haul that made me wary of renting from this company. My experience with Savannah changed my mind. I especially appreciate working with someone who does what they say they will do, so that I don't have to try and figure out what did or didn't happen. I'm glad Savannah was the manager during my storage rental at Barrett Road U-Haul.
Judith N | Expérience généraleWe both have a dachshund.....nuff said.
Brandy T | Premières impressionsThey where nice and helpful
Donald L | Expérience généraleSavannah was great on every level. Knowledgeable, kind, professional. Impressive levels of multi-tasking; handling MULTIPLE customers, while being courteous and maintaining customer service levels. She is an asset. She knew how to manage the computer, the app, etc. !!!! She should be a trainer for your organization. H
Holly H | Premières impressionsGreat Customer Service!!! Savannah has GREAT customer service!!!!
NICHOLAS D | Expérience généraleSavannah was super, and provided clear directions and options. I have talked w Uhaul corporate and more for almost two decades regarding company and personal moves. As a bio-defense company working with the military, clear plans and availability are crucial. I would count on Savannah to manage anywhere. She even understood being "called in" the last week. We will be back to this facility specifically because of her. Our civilian unit is being relocated in the area, all have been directed to call her for storage and rental needs. Fantastic individual and professional to meet - We hope Uhaul facilitates her path for further success and professional development. We will act as a government/contractor based reference.
Davis L | Expérience généraleThere were some communication issues (phone issues I think) but once I got there Savannah was a great help with the process of moving my belongings from the u-boxes to a self storage unit. She's great!
Terri M | Premières impressionsFriendly staff, excellent service!
ROBERT L | Premières impressionsSavannah was great. Very customer service oriented, friendly, knowledgeable and a pleasure to work with. Employees are what make companies successful and Savannah is an asset for your company.
Gabriele C | Premières impressionsThank you to Vanessa. Great customer service, knowledgeable and friendly.
Angela S | Premières impressionsSavannah was very helpful with our needs. She even called to verify that we were ready to check out of out unit & Ubox.
Paul L | Expérience généraleSavannah is amazing. Friendly yet professional. Informative and anticipated my needs. Impressed by her ability to manage great customer service when it got suddenly busy AND while she was assisting an especially needy customer.
CYNTHIA H | Premières impressionsSavanna Was so helpful & kind with our moveing in needs. Thanks
Paul L | Premières impressionsSeveral items were missing when I was in the larger storage. I moved to a smaller storage. And things were okay. I moved to another storage closer to my home. I will miss Vannesa
Linda H | Expérience généraleI have been here for 10 years and worked at this location. I believe it is safe to assume I really like this particular facility. I am here by choice not lack of options.
Diana C | Premières impressionsAmazing. They helped me get into a storage fast.
Donald L | Premières impressionsI have been a customer here for 10years. I am always satisfied with the customer service I receive from the U-Haul employees.
DIANA C | Expérience généraleThe gal that was working was great very professional and helpful and ;loved her hair
Dawn A | Premières impressionsThe storage unit was very clean with easy access and great staff. They were very quick with their responses with any questions we had. We would definitely recommend them!!! And plan to use their services again in the future. Merci.
Sola C | Expérience généraleI can highly recommend UHaul Ferndale. Staff is friendly, helpful and efficient and the site is clean, organized and safe.
Susan L | Expérience générale.My expience at your facility in fern dale was excellent. The person l talked to was really friendly and accommodating . I would use your facility again and recommend it to anyone requiring a storage unit. Thank you for making things as easy as possible. Sincerely. Karen Kramer
DONALD K | Expérience généraleGood service and clean. Thank you for the service.
LINDA M | Expérience généraleFriendly and professional service.
Rolando R | Expérience généraleUhaul’s automated systems are really problematic, but at this individual location, Marcus was extremely helpful; he went above and beyond to make sure that the transaction went smoothly in the face of many technical challenges.
AnneClaire M | Premières impressionsI had a good experience at this location. The only thing I wasn't totally happy with was that I checked out of my unit but my unit was not prorated for time I was there. I paid a full month but moved out 3 weeks early. I didn't think it was fair to not have my money returned, especially since most storage units in the area are unavailable and this would be rented out quickly.
Alyssa M | Expérience généraleVennesa Welcomed me with a smile!! She was very sweet and joyful even after a long hot day. She made sure I had everything ( lock and key, boxes etc. ) before I left. This place also was the cheapest in town that I could find and with availability ( won't last long) . Am a happy renter. Thanks uhaul!
Kelsey D | Premières impressionsHelpful, friendly staff!
Elizabeth M | Online Move InThe staff was alway friendly and willing to work with me if I had a problem. Aimee was amazing!! Thank you Errin
Errin B | Expérience généraleThe staff was very helpful in making suggestions on how to handle our storage needs. We are moving from out of state and need temporary storage during the process of settling in. We have been able to down size from a large storage unit to a U-Box while we wait for our booksheves to arrive. We were happy that the staff was able to accommodate our needs so quickly.
Camille K | Expérience généraleThank you Amy You truly have awesome customer service skills!! Its so appreciated in these trying times ♡ thank you again
MELINDA B | Premières impressionsAs a customer seeking access to my former drive-up 10×20 storage unit (232), I found that the linear area along side the building (approximately 3-4 feet out from the doors/wall) is in need of attention. Due to the topography of the driveline, it is where water and, ultimately, soil and mud accumulate rendering clean and challenging access to those units.
Edgar S | Expérience généraleTabatha and Amy were helpful, friendly, professional, and great to work with. I'm glad I chose this particular location!
Judith N | Premières impressionsAsAs As I said before your staff is primo. They are the best I have seen I plan to go back when my apartment iscavailable
Marilyn P | Expérience généraleFaciles à utiliser
John W | Expérience généraleAndrew was excellent, well prepared, great customer service.
Elizabeth S | Expérience généraleAndrew is very professional, fast and efficient, you are lucky to have him- he is a blessing.
CHERI M | Premières impressionsVery clean and well maintained facility. Andrew was super helpful and went above and beyond in assisting me.
JILL T | Expérience généraleThe only thing I do not like is your slide mechanisms to lock and unlock your doors. They are very difficult to work especially when they get old and stick from corrosion. I prefer the kind like my storage has on Orcas Island better. They are simpler and they do not stick. A loop type of slide just lines up with a fixed hole and is easy maintenance as well easy to lock and unlock.
Marilyn P | Premières impressionsI would definitely recommend this storage facility. Prices are decent and I love the fact that it was a heated storage unit.
JULIA W | Expérience généraleOne of the most friendly storage facilities that I have ever been to. Everything was clean and well taken care of. I liked it so much that I rented a locker while I was there. Jeff
JEFFERY K | Premières impressionsMy husband & I had a very positive experience working with Aimee. We have had to move several times & as tired & wary travelers …Aimee made us feel welcomed. She is genuine in nature & warm in personality & went above & beyond in answering our questions & in addressing any concerns that we had. We would only hope that she knew that her attention to details & small acts of kindness made a Huge Impact on us wary travelers. -Happy Holidays To You All- Kind regards, Steve & Lena
Steve S | Premières impressionsFelt like family..
Sasha H | Premières impressions24 Hour gate access would have been nice. The owner of the facility was very professional.
Cody P | Expérience généraleThe staff is incredibly friendly, super nice, and very helpful. Furthermore, the facilities were excellently maintained beyond my expectations. I would highly recommend their services.
Matt M | Premières impressionsThe customer service at this location is impeccable -- over and above what i have found at so many places lately.
Abigail S | Premières impressionsThe staff was very helpful. They answered any questions we had and even let us use a broom to clean the truck before turning it in. I would recommend them to anyone that needs to rent a U-Haul or needs a storage unit.
Johanna D | Premières impressionsThis is the best run storage facility I have ever had experience with, and I have been using storage facilities since 1989 because of my business. Merci.
Marilyn P | Premières impressionsAndrew was very helpful and friendly! I highly recommend this U-Haul faculty and the staff. Safe and clean
Kenny K | Expérience généraleThe facility is very clean and well maintained. Love that you have so many carts, made move in and move out so easy. Merci.
Teri M | Expérience généraleThe staff is amazing!!
Tara W | Expérience généraleAaime was exceptionally helpful. I called the day before to meet the next morning and when I arrived she greeted me with a smile and had paperwork ready to go. She let me use the carts during my 8hrs of moving storage units and came by occasionally to see if I needed anything. Communicative and helpful.
Paul D | Premières impressionsThe only issue I had was finally resolved with Andrew. Andrew is very professional and friendly. There were a couple of staff who were questionable…..but you find them everywhere. GOOD JOB FERNDALE UHAUL
Terri R | Expérience généraleManagement was pleasant and easy to work with has a good sense of humor. facility is handicap accessible the office has a cool ramp.. the door is a little heavy. the storage units are insulated and heated which is really nice. Check in and check out are really easy , although check in does take longer then check out which is to be expected. All in all a big thumbs up!
Joy J | Expérience généraleAndrew and his staff are wonderful. Very helpful and customer oriented. Definitely exceeded my expectations. Thank you so much! Susan
SUSAN M | Expérience généraleWe are from Canada and because we cannot get across border to retrieve our boxes from the sale of our place in Arizona, the Manager Cheyenne at the Ferndale, Washington location went above and beyond to help us. She was very professional, friendly and because of our circumstances made the transition very smooth. Questions 3 and 5 we could not answer, however, if we did not answer them the survey would not go through.
Joseph C | Premières impressionsMerci
Chris D | Expérience généraleCheyenne did a great job keeping me informed about the status of the unit(s) that we intended to rent. All the employees I've interacted with at this facility have always been polite & helpful.
Victoria B | Premières impressionsFriendly and helpful staff
James C | Expérience généraleWas told the 10x10 would be a drive up unit, very inconvenient to maneuver things through the building. Young man at the counter was rude and both times I had to deal with him.
Steven S | Expérience généraleVERY helpful group. MUCH appreciated as they helped us through the stress of moving our goods in. They were outstanding.
Mark P | Premières impressionsThaw staff were very helpful and professional. I dealt with Cheyenne and she was awesome. Thank you so much!
Geraldine S | Expérience généraleU-Haul made storing my belongings easy. U-Haul helped a lot on my move out. U-Haul storage of ferndale has friendly, helpful staff. Merci.
Francisco G | Expérience généraleWould be better experience if rates didn't go up so often
robby d | Expérience généralegreat communication and very clean facility. Thank you for all your help.
DEBBIE A | Expérience généraleCheyenne was extremely helpful during my stressful move into and out of Ferndale uhaul. She worked out issues from other uhaul employees That weren't done correctly and made things happen. I can't say enough Nice things about her and her customer service skills.
Nina K | Expérience généralethank you for all your hard work keeping up the storage faclitys and maintained it.
KIMBERLY H | Expérience généraleGabe was delightful to work with. She was on my team and I appreciate her thoroughness in helping me vacant my storage unit and closing my account in good standing.
DEREK P | Expérience généraleThe two individuals at the front desk were very helpful. They were also fun and down to earth. They were both wearing masks. Which made me feel safe. They let me do the paperwork out in the car. They also let me open the door to the office while they were doing paperwork.Great experience altogether top notch professionals.
sam m | Premières impressionsSuper nice and friendly. So happy to get a unit on such short notice plus first month free was an unexpected bonus!!! :)
jennifer b | Premières impressionsIt is absolutely impossible to get a hold of anyone at this location, and i was charged a $20 return fee right after i booked the storage and i was told I shouldn't have been charged, but nothing was ever done about it.
Dustin H | Expérience généraleI rented a space for a period of 3 years. I was not informed that I needed to unlock the unit to have rodent stations maintained. Would expect a reminder when maintenance was not done for 3 years.
dave b | Expérience généraleConvenient location. Well-managed property. Clean storage units. They had lots of packing supplies!
Claudia G | Expérience généraleA+++ service above and beyond excepional
Charles w | Expérience généraleManager Phillip was professional and very helpful.
Nick Z | Premières impressionsA good experience.
Darla W | Expérience généraleMerci
Mary O | Expérience généraleAll great
Evelyn O | Expérience généraleVery friendly and helpful.
Elissa H | Premières impressionsOne of the best costumer service i have ever received the team here will take care as much as possible for you stress free and head ache free. i would insist if you come here for youre storage!
mesa c | Expérience généraleI would use this facility again in a minute.
James P | Expérience généralePhillip was the best. Very much help.
Steven R | Premières impressionsJULI who's located at the Ferndale UHAUL location is exceptionally helpful she goes out of her way to make it as easy for us to help our college one move. Extremely reliable and amazing!
mesa c | Premières impressions-
Donna C | Expérience généraleto expensive .. what use to come with renting a unit you now have to pay extra for on top of the HORRIFIC high prices
Rebecca S | Premières impressionsNext time I need storage I'll be coming back to this facility. Great all around experience.
Derek H | Expérience généralePleasant, and very, very helpful !
James F | Expérience généraleI have stored my things here for several years and they are in great condition. I always found the staff helpful and I love that there is a bathroom available for customers!
AMY P | Expérience généraleVery pleased! Thank you!
April T | Premières impressionsThe owner was very helpful
Stephen N | Expérience généraleEverything was great! Nice and clean, professional staff!!
monica r | Expérience généraleU-Haul of Ferndale was a great location to store my belongings for a few months between moves. Everything stayed clean, dry and pest/insect free. Would highly recommend their facility.
James H | Expérience généraleHad a storage room for six months I went to Philip he’s awesome man any problem I had he resolved everyone there is nice and friendly love the service
Markie G | Expérience généralePhillip is THE BEST! I highly recommend this U-haul location. Personalized care and well-taken care of.
Jan N | Expérience généralePhillip is AMAZING and so helpful! He made everything easy and took great care to make sure everything was ready to go. A+++ service with Phillip and I highly recommend them to anyone/everyone.
Jan N | Expérience généralePhillip is great to work with.
andrew m | Expérience généraleWe loved our Uhaul experience at the Ferndale location. Phillip was incredible and helped us out in many ways. We would highly recommend this location!
Jaclyn K | Expérience généralePhil is great!! Was very patient and helpful with questions about the process of using a U Box. Thank you!
nora b | Expérience généraleThe whole end of my move was a complete fiasco. The communication between storage and mover was a mess. My things were two weeks late. The U-Haul Box is a great concept but too many moving parts.
laura w | Expérience généraleAppreciate the great service.
David H | Expérience généraleThe staff is extremely accommodating and friendly. I stored my property at that location for almost four years. I never felt that security was an issue there. Thank You U-Haul!!
DAVID S | Expérience généraleMerci
Renee V | Expérience généralePhillip was awesome. I even commented when we were driving away how great the customer service was.
Ryan B | RéservationAwesome service I'd be happy to recommend to anyone. Thanks so much.
david l | Expérience généraleI sincerely appreciate the support received primarily by Phillip Weeks. I came and went for 4 U-Boxes and he was supportive, patient, and of great assistance. He made a stressful move better. Merci!
Scott L | Expérience généraleI sincerely appreciate the support received primarily by Phillip Weeks. I came and went for 4 U-Boxes and he was supportive, patient, and of great assistance. He made a stressful move better. Merci!
Scott L | Expérience généraleFriendly and helpful
Janice S | Expérience généraleI was treated rudely by staff even though they admitted to having issues with their system. They did not appear to understand what they were doing. I won't be using their services again.
laurie b | Expérience généraleTerrible experience with ubox. No consistency bewteeen uhaul customer service and it's many different regional offices. Staff was rude and dishonest. Hidden fees. Made my move stressful.
James S | Expérience généraleflaws with your computer system and incompetence simply maintaining possession of my spare key left much to be desired. Phillip was outstanding holding down the fort in difficult circumstances
Lee B | Expérience généralePhilip, the general manager, was fantastic to work with. he went out of his way to ensure we were able to empty all of our Uboxes in one day, even though he had many customers throughout the day.
Ashlyn J | Expérience généraleNever had an issue. This was the second unit I had rented in the last 10 years. Would highly recommend.
MARILYN L | Expérience généraleHours were great. Access to my U boxes was quick, streamline and efficient. Le personnel était amical et serviable.
sylvia m | Expérience généraleSuper friendly and helpful. Excellent customer service.
sylvia m | Expérience généraleGreat thanks
Jennifer M | Expérience généraleCared for by staff and easy process after a long move.
RANDY E | Expérience généraleThe manager was very friendly and helpful. The workers were very nice, respectful, and courteous. Our whole experience over the past 4 years was very positive. We will use again!
BRADY P | Expérience générale