Customer Reviews for U-Haul Storage of Huntington

Évaluation :

5

It was never dirty when I went in the facility always smelled clean and I saw a cleaning employee on sight several visits. Everyone was friendly. Process was simple.

Évaluation :

4

24hr access would be great but understood. Great experience all in all.

Évaluation :

4

The parking lot before you go into the building is rough. When I tried to wheel the dolly with my stuff across to the front door, it will almost fell off because the parking lot was so rough. That's my only issue. Everything else has been great!

Évaluation :

5

Clean friendley staff

Évaluation :

5

An excellent overall experience

Évaluation :

1

The facility was great and very well maintained. The people in the office were very friendly and tried to be helpful. The problem was the incomptence of the billing system, the lady in charge of billing storage units, and management of the Huntington storage facility. I rented two storage bins. I accidently paid two months for one storage bin. I had desired to pay one month for two bins. The payment for the two months for one bin was cancelled. When I went back to pay one month for the bin (for which I had paid two months), the psyment system kept saying I had not paid the full amount due (somehow the two month accidental payment made the system think the 2 month amount was due). My wife and I began to get a ton of overdue notices. I must have called in ten times to explain the situation including a few times switched over to storage billing lady. Each time I was told the situation would be fixed but it never was. Eventually the billing lady must have forgot about all these calls and a lock was put on the unit. I called to address this. The lock remained on the bin. It got down to the day before expensive movers were coming to get my stuff. I was told the manager was off duty that Friday and I would have to wait until the day of the move (Saturday) for the lock to come off. The lock only came off after I called UHaul customer service. You have a very nice facility and friendly people at the desk in Huntington. It is a shame ur computer system, billing lady, and management of storage faciity are so incomptetent and prevent me from recommending the facility to others.

Évaluation :

5

Heather and Trina were very kind and helpful and went above and beyond to help me when I was there. Helped me understand everything and as someone who has never had to do anything like moving on my own it was very greatly appreciated.

Évaluation :

5

For some reason my order did not go through but resolved the next day.

Évaluation :

5

Donna was very friendly and eager to show me around the facility. She is a credit to your company!

Évaluation :

5

The storage place was the cleanest one I have ever rented

Évaluation :

5

The only bad thing is that my lock wasn’t in my storage unit when I got there but they fixed it the next day

Évaluation :

5

UHaul Storage is great!! Those ladies in your office are so nice and helpful. Size of storage unit is perfect. Recently had unit at Public Storage on Royal Lane, Dallas, Texas. They make it mandatory for insurance and I paid for lock. It was surprising to find out UHaul does so much more for customers. Today the lady who does cleaning in storage facility and helps customers explained to me I had not been placing lock correctly and leaving unit unlocked. She was so nice and this went beyond her duties!!! Very very nice lady. Your whole office was so professional and helpful. Thank you. Vicki Stark

Évaluation :

5

It was a nice facility

Évaluation :

5

The lady that signed me up was very helpful

Évaluation :

5

The staff here goes above and beyond. When another uhaul rep let us down and failed to reserve what we had asked, Donna came through with flying colors.

Évaluation :

5

Donna was just amazing and so very helpful!!

Évaluation :

2

We reserved a unit then when ready to move in, were told the one we reserved was not available. We had to use a larger one which was more costly. Whats the point of making a reservation? Seems like a shady way to make more money.

Évaluation :

5

The staff was very professional and helpful in assisting my needs

Évaluation :

5

Went out of her way to fix an issue started by the initial reservation

Évaluation :

5

Very helpful and accommodating.

Évaluation :

2

First of all customer service was at its best. It couldn't have been better. The move into storage was quick and convenient, from out of state and a moving company that delivered our belongings. Moving out of storage came this weekend. The U-Haul truck that we rented had roaches that we had to kill even before we loaded our storage. Once we moved out of storage and turned the truck back in, that all went well. Once we moved our storage into our house and started unpacking, we noticed more roaches. We think we brought them home from the storage unit. I suggest if you don't already do it, is to bomb the U-Haul trucks and storage unit after each rental and that should help solve the problem. Sincerely, Concerned Customer

Évaluation :

2

Had issues with the access and exit gate several times over the course of my storage unit use here. One morning in particular, I was about an hour late for work due to the exit gate not opening up. I had to wait for for about 45 mins until Travis arrived to let me out. Calling the number listed at the storage unit door was useless. Just a terrible morning overall. Also on June 26 my payment renewed as expected. I paid it and moved out on July 4th. It was earliest that I could do it. I expected to get a partial refund on my June 26 payment due to only using it for 8 days. That was not the case. U-Haul kept the entire amount ($141,65) for 8 days of use. This was after over a year of on time payments from me and no complaints despite having some issues. This really soured the experience for me and would be the main reason why I will look elsewhere for storage unit needs if I ever need one again in the Huntington area.

Évaluation :

1

Had cockroaches. Very disappointed. Didn't even receive any type of notification or even payment back where I had to treat my unit with expensive roach treatment I purchased myself. When I called to complain they already knew that they had roaches but failed to inform me of the problem. They pretty much told me there was nothing they could do to.

Évaluation :

3

No bathrooms in facility!! That is awful!

Évaluation :

1

I was quoted a price for a 5x5 unit, only one available, it was mine if I got there to secure it before 7:00 pm. When I arrived at 6:30 pm, to secure that unit, I was then told they didn't have a 5x5 available. So I was given a 5x10 unit for the 5x5 price, printed out confirmation and everything. And the problems began. I paid, a day early, for my unit -- the 5x5 price. I was constantly bombarded by emails and postal mail that I had a balance due (the remainder of the 5x10 price). Then, I had my access denied and my unit was double locked for non payment and an email that my belongings may be sold due to non-payment. All along the way, I made many, many trips to the main store to get everything straightened out. Spoke with multiple employees, and the manager several times. After finally gaining an apology from the manager, and finally gaining access to my unit, I just simply moved everything out and vacated the unit. WHAT A GIGANTIC HASSLE!!!

Évaluation :

3

I'd asked for space to fit 3 rooms on bottom floor. My first month was free. However, the unit did not even hold 1 room, AND they charged me for the free month. I had to call repeatedly to get my money back. The halls are narrow so it makes it hard to maneuver furniture around corners. Also the carts only hold very narrow mattresses, nothing with a plush top. The design of the building is "maze" like. So LOTS of turns to get to and from your unit; makes it tough to get furniture moved in a timely manner.

Évaluation :

2

I arrived at 10pm on move in day after loading all my things up into a U-Haul I had rented. I had friends come in from out of town to help me. I was denied access to the building. The system said it was closed even though I still had an hour left according to the U-Haul app. I tried calling the after hours number and was sent to voicemail. Called customer service and they couldn't do anything to help me. Because of this I was stuck with a U-Haul loaded down with my stuff that I had to return with the next day in the rain to unload with no help.

Évaluation :

5

Donna was amazing. Made the process quick and easy, very pleasant and helpful.

Évaluation :

5

Travis - manager of Uhaul truck rental store in Huntington is Wonderful - GREAT customer service! very knowledgeable, helpful, friendly and expeditious!

Évaluation :

5

I especially appreciated the counter person who helped me on Friday. She was extremely busy and somewhat harried when we came in, but still managed to be helpful and courteous. Excellent employee!

Évaluation :

5

The app was glitching really bad but the worker at the U-Haul store was super friendly and helped me out a lot!

Évaluation :

2

I reserved a smaller unit then was told it was not available when I checked in. I felt I was taken advantage of due to timing and it being college dorm storage.

Évaluation :

5

It was the perfect space without any issues. It was available when I needed to access it and the property was well secured. Merci.

Évaluation :

5

Courtney went above and beyond to make my move run fantastical. She was kind understanding and organized. After a long drive that was perfect

Évaluation :

5

Donna and Chassity always were great at answering my questions and taking care of things I needed.

Évaluation :

5

N.D.

Évaluation :

5

Very friendly and helpful

Évaluation :

5

Manager Seth took good care of us. Competent staff all around.

Évaluation :

5

I should have paid more attention to the size when I saw the "square footage" that would "fit" I assumed it was large enough, sadly it was a very tight squeeze. That one was on me as I should have paid more attention but felt kind of misleading. Everything else was great! Easy to gain access and easy to cancel.

Évaluation :

5

The team has bent over backwards to help us out. They have been awesome!

Évaluation :

5

You guys are a BLESSING 🙏🏾🙏🏾🙏🏾 I am so grateful for you facility ❗️❗️❗️ THANK YOU AND GOD BLESS YOU ALL ❗️🙏🏾❣️

Évaluation :

5

Made moving a plesant experience.... THANK YOU❗️❗️❗️

Évaluation :

5

Heather is amazing she was super helpful

Évaluation :

5

Very clean, was very happy a lock was provided. We got in late and forgot to buy one. Was happy it was well lit since it was dark out. Very grateful carts where provided to help move heavy stuff. An appliance dolly would be a good addition. While there I saw people with cards open the front gate, walk through and open the back gate to use as a passage way... that made me a little uncomfortable. They clearly were not coming to the storage area. Other that that, great experience.

Évaluation :

5

The staff, especially the lady who works at the unit was very helpful. I would most certainly recommend this facitility to family and friends.

Évaluation :

5

This is one of the best places I've ever dealt with

Évaluation :

5

Aside from being charged for another month, which was resolved, my whole experience with uhaul was awsome. I got a free moyh of storage for using a tow behind so I saved 80 dollars. The staff was extremely helpful with all my needs. I was even called to make sure everything g was ok after I moved out. I didn't know I was supose to check out when moving out. Thank u uhaul.

Évaluation :

2

I didn’t get a lock and one that I went to buy doesn’t even work so I have no lock on my unit

Évaluation :

5

Excellent

Évaluation :

5

Donna is very helpful and professional

Évaluation :

5

i was actually surprised at how clean and well maintained my unit was. I was also pleased with how secure the facility was. 5/5 would use again.

Évaluation :

5

THIS store has outgrown the space it has. It needs a handicapped ramp to step up on the curb that blocks people w ambulatory disabilities from using the front door entrance. However, presently this store has a GREAT MANAGER & staff of workers who do all they can to help Senior and disabled customers access the store.!!!

Évaluation :

1

My access card did not work properly and my 5 yr old son and I were locked inside the security gates for over a hour. We attempted to reach the facility GM, who contact information was listed on the gate access box for after hours problems/issues but he never answered my call or text OR the repeated calls from the local police department/911 operator. Nor has he attempted to reach me at any point to address my issue.

Évaluation :

5

Seth was amazing he went above and beyond to make sure my experience was great.

Évaluation :

5

Good indoor storage with climate control .worked perfectly for me and the items I stored.

Évaluation :

1

Needed to upgrade my storage unit but was told that I had to move out of the unit so it could be inspected then I'd have to rent another unit. I don't see why I'd have to go through trouble when I'm trying to rent a more expensive unit.

Évaluation :

4

Very helpful

Évaluation :

4

The unit says that it has 24 hour access but at 10pm our access cards kept saying access denied- facility closed

Évaluation :

5

Everyone very friendly and helpful.

Évaluation :

5

It would have been better if I hadn't broken my phone wasn't able to access my code or anything without going to the store. I was not give my information over the phone

Évaluation :

5

First rate! U-Haul mgr. Travis is really on the ball. Thank you U-Haul

Évaluation :

5

The storage unit provided moving carts which made it so convenient and use less time moving the stuff from the truck to the unit and the building was air conditioning accessible which was also a plus thank you so much

Évaluation :

3

It was concerning that there were people living in storage units and working girls were very obviously working out of certain units and leaning up and shooting up in the bathroom. When we brought it up, we were told, "they're not supposed to but it happens. Not much we can do about it."

Évaluation :

5

It was great! The only thing I would suggest is paving the parking area inside the gate.

Évaluation :

2

Was not told access hours during visit to off-site uhaul store to get access. During move in doors to indoor storage because unusable and would show message "denied" if access card was swiped to try to enter leaving my storage open overnight and GM who's number was available on card scanners would not answer phone even though it was labeled as an "after hours help". Gates to storage facility also showed message "denied" leaving me unable to leave with neither my uhaul truck nor my personal vehicle. Called police to see if they could get anyone to let me out. After several attempts at all numbers they (police) had an no answers from anyone finally had to send the fire department to the facility to remove pins from gate to get it open to remove the vehicles inside.

Évaluation :

5

The staff was GREAT. Very helpful in fact. Thanks!

Évaluation :

1

Cannot get a hold of anyone and was locked out of unit without access during access hours

Évaluation :

3

Was very difficult to get in and set up an appointment. Could not get anyone to answer the phone.

Évaluation :

5

The team was great!

Évaluation :

5

Always is a great experience

Évaluation :

5

The sales clerks was very friendly and helpful

Évaluation :

5

This will be a great move from Alabama to Huntington, thanks to your staff.

Évaluation :

5

One of the cleanest businesses I have been inside.

Évaluation :

2

I had many problems that I have had documented while here. I can specifically say that the woman who manages the actual storage facility is a complete joke, the first day I saw her she didn't introduce yourself and was watching me down the hallway then when I left she came by sorry taking pictures of my stuff when I got back and caught her she quickly went away and apologized she then later accuse me of breaking the front door. The front door itself is a reason not to come to this place let alone that when it breaks like it does every single time in there she accuses people were close by and acts like it never happens, and is a very unusual phenomenon. The only redeeming factor is Travis the guy that actually cares and will resolve an issue with respect and professional customer service. I cannot wait to fill out the survey for the next storage facility though which made this facility look like heaven.

Évaluation :

5

Thank you miss donna

Évaluation :

5

Very friendly and professional staff . Love the climate control storage unit . Thank you .

Évaluation :

5

Very nice and clean facility. Great place if you need a climate controlled environment. The place is well secured too.

Évaluation :

2

I have had the hardest move for the first time with you all and through malfunctioning equipment and people not wanting to listen to me about my wants for the move it has just been hard

Évaluation :

4

It would have been nice to have a second elevator, but this site definitely needs a smoother ramp to the entrance door. It can be a little difficult for a one person when the carts are fully loaded. Great singing by the staff.

Évaluation :

5

The storage facility was clean, well maintained, and very secure. A staff member introduced herself and explained security measures for the facility. I would recommend U-Haul storage to anyone needing storage.

Évaluation :

5

Uhaul staff always excellent. However the policy of uhaul overbooking and not having smaller trucks or vans to move out of town , made me drive something too big. I went to Penske on my last vehicle rental.

Évaluation :

1

I was told there was a discount for military and also for moving into a unit before the building was complete, there was not, so I was given a free month, which was no issue for me. I was assigned a unit and bought a lock. The employee asked if I would like to set up payments with the card on file. I said yes. About a month later I was at the storage unit and had to call in because they updated the access codes without contacting me. At that time they allowed me to set my own access code. That was the only thing they talked to me about on the phone. I just noticed an email from uhaul in my email the other day that said there was a late fee and a $50 lien put on my account. I went into the store. They had not updated my address even though I had given them my new address and they had made a copy of my drivers license. They did not set up automatic payment although they'd asked if that's what I wanted, and apparently they only had a card on file for the rental side and not the storage side, which as a customer I am unsure how I would be aware they are two different systems. I paid my past due amount and was told I had to pay the $50 dollar lien even though I had clearly communicated that I was under the impression the money was coming out monthly. I could not recommend u-haul any less as a storage option, and the lack of empathy/ sympathy/ training/ understanding of job duties are clearly evident at this location.

Évaluation :

4

Nice job 24/7 quite decieiving

Évaluation :

4

I was not told that I won't have 24/7 access. I arrived at 11 pm and couldn't access the facility. When I pressed the intercom number, the lady was rude, told me that I don't have 24/7 access and hung up before I was able to say anything to her or ask questions. Other than that, facility is superb! Big time.