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Cynthia MCustomer Reviews for U-Haul Storage of Klamath Falls
Testimonials From Recent Customers
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I received excellent service
Randy AVery friendly and polite will recommend.
Patrick HVery good to deal with!
Don EOutstanding customer service! Ty
Jason LI come to this location a lot, always friendly.
Noelle KTechnicians were knowledgeable and professional, and provided quick and friendly service. Will definitely be a repeat customer.
Gregor LVery satisfied!
Edward CNina was very helpful and accommodating. Merci.
Ben EI used a 20-foot truck. The cab still had some trash in from the user before me. Plus, the radio antenna was broken making the radio useless.
TOM CIt was quick, the Gal at the counter was knowledgeable and friendly. When we dropped the truck off, the Gentleman was polite an knowledgeable also. Great Service!
Paolo DThe lady was great and so polite and the other employee that we deat with was just as nice.
Sophia cThe personnel were absolutely helpful when I had to change the date for use of a uhaul truck. I believe I will receive my refund in just a few days.
Debbie AFast and Easy!
Rebecca RDon't use Uhaul often but because of service and clean equipment I'll be back and refer anyone looking to this store
Susan CGreat site and staff!
Michael ZIn and out in no time, great customer service
John SGreat customer service!
Zach KThis is an excellent location Very helpful and great service
Darrell DI didn't receive the dolly I was charged for. I couldn't contact anyone after hours for a self check in pick up help.
Breanna JI was very pleased with my hitch installation. Service was prompt and courteous. No complaints or need for improvement. Keep up the great work!!!
Jennifer BThis is 5 star place good service plenty trucks and all clean
PEDRO CThe young lady Was very helpful and kind
Marie PVery friendly staff and easy transaction
William TGreat customer service. God bless
TAMARA WFriendly people
Donald MJuana was amazing and helpful as always. I have never had a bad experience at this location!
BLAKE JWhen I arrived home with a full load after a 12-hour day driving, I needed to grab a few hours of sleep before I could start unloading the truck, which was due back at 9 am the next morning. Obviously, I was unloading at night in the dark, and shortly after I started, it started snowing pretty heavily. The ramp got very icy and slick, so at 7 am, when I was about 75 % unloaded, I called U-Haul, explained the situation, that I was 74 years old and trying to work in dangerous conditions. I spoke to Charles, and he very graciously offered to let us have an extra day. I was able to get a bit more sleep, the snow stopped, and we were able to finish the unloading in much less hazardous conditions. It made all the difference in the world. Thank you U-Haul Storage of Klamath Falls. We were able to return the truck later that same day. You were wonderful!
Nancy DWe have rented many times in the past 2 years. Always efficient, helpful and friendly.
Lauralee NKeep current staff.
Lance BEasier store entryway. Not a real big deal. Merci.
RICHARD KI'm OK.
Douglas BGod bless you all! Great service
TAMARA WInside dash and steering column were dirty - should have been wiped-down and sanitized. Reservation was for a van at the Hilyard Ave location in Klamath Falls, Oregon and I received an email confirmation for this address. When I showed up, this location did not have my reservation. I learned that my reservation had been switched to the Washburn Way location but I did not receive notification of this change. I lost time in my pick up.
Wayne Mnothing i know of they were quick and polite pick up and return. Merci
jim rThe young lady who checked me in and out was very pleasant and was able to not only help me , But two other customers at the same time.
Brian FThey know what they are doing and get it done quickly, correctly, and with a smile on their faces. They will get all of my future hitch business.
Paul MFriendly staff and quick service as always.
Stephen MKnowing that our area had recent snow and rain, you would have thought that the rear wheel drive tires wouldn't be bald to the point of no traction whatsoever. The truck got stuck while trying to position it into a best ramp docking spot. The first spot way in the way of a deck rail so it had to be moved. We spent 3 hours putting everything but the kitchen sink in front of and under the tires to no avail. When Uhaul told us to call the tow service( my dad had a winch, but he was 90 miles away ), they said it would be $400 for a winch out. Wait! WHAT!!! We were literally a 5 minute drive from the Uhaul store, but was supposed to pay $400 to get unstuck because of bald tires. We then went knocking door to door asking for help. It took first, 2 men with a 4x4 truck and a nylon rope 2 try's, and then an additional man with a ratchet strap another 2 try's. So, after 5 hours and then using the neighbors driveway, we were finally able to start loading up the truck. It was a very long day.
Laura LKeep up the good work
Tinae Tfix fuse on my truck very helpful.
james jStaff was friendly and professional.
David RI am always pleasantly surprised that UHaul makes this process as painless as possible. They have fast, friendly service. Super easy to set up a reservation online and check in. Equally fast check out when returning equipment. Prices are reasonable. I can't think of anything to make this better and highly recommend UHaul to anyone who is moving.
Andrea MI had a pleasant experience with the staff, they were very prommpt, profesional and courteous. Thank you so much for your excelent service.
Brandi HVery efficient and friendly staff.
Socrates TVery good place and people. My storage was a bit leaky though. I did mention that to them and they said they put that in their notes and to let them know as soon as possible if there was any damages. So far I have found none but a couple wet plastic totes, which doesn't hurt anything.
Nathaniel R | Expérience généraleCan't think of anything. They were great.
Nathaniel RFriendly and good
GARY HVery easy to reserve on line and pick up and return.
Benjamin RHave the correct tools and parts when it's ready to install. Still waiting on parts.
Gary HThe two woman at the front desk were very helpful, informative, and performed with high standards in my opinion.
Donnie M | Premières impressionsStaff was very helpful and they even helped me hook up the trailer. Everything was great. Merci!
david rStaff members and representatives have all been very helpful and understanding of had a lot of tragedy this trip and they were all very helpful and respectful along the whole way God bless each and every single one of you lost three of our fur babies along the trip and three days after arriving we lost my brother who come with us we had a suffering trip and U-Haul was there the whole way car broke down along the way and had to go back and get a trailer and tow it which took a tremendous amount of time and long mile to go back 200 miles for a trailer to drive 200 MI back the other direction to get the car and tow it in in U-Haul stuck by our side
Charlie B | Premières impressionsAh? How about not charging extra on the weekend? Get a decent programmer to make you a website that works.
jeff sJuana and here crew always making a fast in and out process
Ryan RFacility was closed due to Christmas Eve so did self drop off and not able to meet any staff.
Brian GAccess to my unit is terrible. Where do I park? Do I really have to carry all my stuff from the parking lot? Or do I obstruct the path of the drop off location?
Jeffrey W | Online Move InI appreciate them going over and beyond for me
Stephanie M | Premières impressionsNo problems at all.
Barbara RExcellent service à la clientèle
Johnn HGreat!
Charles RU-haul has been very generous and working with me and and my time of trouble With this move U-haul has helped me come out on top. As far as being able to try and find a place to fix our car and store our stuff.
Charlie B | Premières impressionsThe store staff are helpful and kind. I would recommend them to friends.
SANDI M | Expérience généraleHours were less convenient when there were gates; everything has only gotten more convenient with time.
avery W | Expérience généraleOur unit was smaller than we expected and we could not fit all our belongings in it. VALERIE was a savior and fixed the situation but the disconnect between corporate and location is less than helpful. The old truck bodies are poor condition and out of date. They are rusty and dirty and while we are there I'll use them because I'm stuck but we won't be back
Christopher G | Premières impressionsThe young lady who assisted me was very friendly and helpful, prices were very reasonable, would highly recommend to anyone needing storage 😊
Arlene D | Premières impressionsThe price for the storage unit is too high. Also, storage units should be used as a short term solution. I wouldn't recommend to anyone to store belongings in a storage unit.
april l | Expérience généraleCrystal is a great manager and her staff is fantastic. Due to health reasons I had to move my items to a closer location to my home. I had my storage with U-Haul for more than 2 years and was and I am sure always will be treated with the utmost respect on every visit to either pay my rental units or to rent a truck. I did notice that my unit had a leak over the mother inlaw area when I vacated my unit and I am sure it was taken care of quickly. Thank you Crystal and staff for your help and respect on my visits to your U-Haul location.
Sharon B | Expérience généraleThe employees were very friendly and so helpful! Great experience.
Nancy Q | Expérience généraleStaff were mostly untrained and unfriendly. I waited 20 minutes wanting to buy a sofa cover. Was told by a young lady employee that she had to watch her coworkers hook up a trailer. She also did not know how to do a move out. Told me I would need to wait for another employee to come in and do it. When the other employees came in, she did not bother to watch the move out process.
Donna W | Expérience généraleAlways had problems with door and a break in I was told that my unit wasn't broken in to but was
Jenifer K | Expérience généraleThe local office, site and all staff are amazing. Ty is awesome! Calling in is a hassle navigating through the automated phone system to get through to the local office is near impossible but staff more than makes up for it in person
Tiffany T | Expérience généraleThe staff at Klamath falls oregon uhaul on Washburn way are fabulous! So friendly, helpful and knowledgeable. Gonna miss seeing them every month
Robin S | Expérience généraleGreat service and helpful.
Brandon P | Expérience généraleThe staff were great, they helped finding a storage unit to suit my move.
Brandon P | Premières impressionsThe staff was awesome! Very knowledgeable, friendly and helpful. Would definitely recommend.
Robin S | Premières impressionsThe storage unit I rented was just an old box from a truck which was parked behind 2 concrete barriers. This made it inconvenient to pull a truck/trailer up to the unit and impossible unload/load straight into the unit/truck. Also, whoever came up with the bright idea of having a store lock in addition to the renter's secure discus lock, let me wring your neck. How is it that I can't access MY unit that I am renting outside of business hours? I have to go into the store to have an employee unlock my unit for me? Good business practice, uhaul. Great. Make it more inconvenient. Make them combo locks that the old man will never remember the code. I will never rent from this storage facility again and neither will my family or friends. I won't b*** and complain without providing some ways to improve. The staff were courteous and helpful. But the practice and policies from uhaul corporate that hinder your good people have to change. Don't put a double lock on the unit and get your people some real dang facilities.
Kevin B | Expérience généraleEverything went smooth . Always make sure u have reservations this place seems very busy
Jennifer R | Premières impressionsWe live in Klamath Falls and have used the U-Haul numerous times. We are always well taken care of. The office staff are friendly, professional, and very helpful. I will always recommend their service
Dave W | Expérience généraleI was in a bind, I was way behind and I was willin to make a deal. U'Haul did a great job of helping us. We were in a jam and they got us a storage unit. Took excellent care of us. Merci.
Dave W | Premières impressionsExcellent
evan r | Premières impressionsI didn't notice any lights for the outside storage area and it's a bit dirty. This location isn't open with evening hours (closes at 7pm).
Ronald M | Expérience généraleNo problems, as expected.
Kathleen D | Expérience généraleIf it was not for Ben at this location I would never even consider renting or purchasing a thing from U-Haul ever again in my life. Corporate is terrible and don't care about customer safety
tom d | Expérience généraleI had issues with payments received and documented. I actually paid twice for transport to Virginia and was never reimbursed despite documentation on my part. Emails were never returned.
Stuart T | Expérience généraleVery nice customer service people. Returning truck was a breeze. In and out in 5 minutes.
Susan G | RéservationGreat staff and easy equipment rental. Going back for more soon.
Allison W | Expérience généraleStorage container very dirty. Belongings were covered in cobwebs
Amy A | Expérience généraleGreat group of people. Amy the manager hardworking, problem solving stellar lady. Neat, organized, good communication.
Angeline A | Expérience générale