Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great service from start to finish. Was able to get desired storage size and location. Very much appreciated first month free (less insurance) with one-way truck rental. Storage unit was clean and came with disc style padlock. Very secure with keypad check-in. Staff were knowledgeable and very helpful and friendly. Overall experience was exceptional. Would not hesitate recommending to others. Thank you for making this aspect of relocating to the area a positive one.
Dena H
|
Expérience générale
Évaluation :
5
Very clean and free use of a dolly to move boxes in.
Timothy E
|
Online Move In
Évaluation :
5
The Staff was very kind and friendly answered all questions made the experience very nice no hassles Mr. John and the ladies were very helpful and kind.
cynthia n
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Chrystal M
|
Expérience générale
Évaluation :
5
5 étoile
Arnaldo A
|
Expérience générale
Évaluation :
4
I had a very good experience for three years. I am disappointed that I am not getting any of my monthly back since my next payment is not due until September 12 Please consider 15 days
DELORIS P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley T
|
Expérience générale
Évaluation :
5
Still awaiting a final receipt. I was told this past Sunday it would be mailed to me then.
Simons S
|
Expérience générale
Évaluation :
5
Staff even came from other site to help when needed at one point. Great recommend !
David O
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rick B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Magen C
|
Expérience générale
Évaluation :
5
Everything you need at a reasonable price. Staff very friendly and knowledgeable. Merci.
Xiomara M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle N
|
Expérience générale
Évaluation :
5
The 2nd floor unit is not convenient for me, the lifting upward caused a muscle strain near my chest (I understand that is not your fault) I gave five stars because of the convenience of the process, I was just getting in town on a rainy Sunday approximately 15 minutes before closing and needed to store some of my things. The process was seamless!
Michelle N
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jamie J
|
Premières impressions
Évaluation :
3
I had to log into two separate key pads just to gain entry. Why? From straying.
Simons S
|
Online Move In
Évaluation :
3
For starters it's not temperature controlled. Secondly the amount of roach infestation was pretty big. Most of them were dead but thankfully it did not affect my items in storage. Since Florida has horrible humidity I would expect the area would be cared for as best as possible regarding infestation. I also found a couple of silverfish in my boxes that were taped and closed. There were some that were open and naturally the silver fish were there but the point is infestation for both silver fish and roaches was pretty bad. I had to make sure I didn't take any of those bugs with me to my apartment because it was pretty bad. All in all for convenience it's ok. But care for the infestation problem and I might reconsider.
Edirmarie R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Effrin B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christine H
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mandi G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jefferia G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard B
|
Premières impressions
Évaluation :
2
Very difficult getting in touch with a uhaul representative. Storage was at the top of the ceiling and it would be better if it showed pictures so people could make best choices when booking online.
Tanisha R
|
Online Move In
Évaluation :
3
There was only one stair for the whole facility. A few people had to take turns to use it.
Juan A
|
Expérience générale
Évaluation :
5
Loving the service
Effrin B
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia L
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
darius e
|
Expérience générale
Évaluation :
5
One problem! I was told on the -hone by Uhaul that I get 1 month free with my rental, only to be told that's not the case. Not happy about that! Nothing wrong with the facility, but really not happy about telling me one thing, and then having to pay for the storage unit.
Troy G
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Andreus W
|
Premières impressions
Évaluation :
5
We had a great experience at all of the U-Haul offices we went. Everyone was super nice and helpful.
Mandi G
|
Premières impressions
Évaluation :
5
This location did everything perfectly. All other locations we had scheduled were poor and provided unacceptable service. The additional cost for their incompetence was over $200 . If this is reviewed pleas please contact me Anthony Brescia 813-476-9805 #21396442 original order which was not available due to your errors.
anthony b
|
Premières impressions
Évaluation :
5
Glory and Justin went above and beyond to ensure the move to the facility went smoothly. When the unit I chose was too small they worked after hours to get me into a new unit. Thank you so much. You saved me so much time and energy. Your guys are awesome!!
Anaiah B
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cherri W
|
Expérience générale
Évaluation :
1
In the first month of my rental, I was wrongfully accused of living in my storage unit and was locked out, unable to access my tools for work. I asked them to produce any video of me living there and they could not. After notifying corporate, the matter was supposedly resolved several weeks later and I was told I had resumed normal access. Wrong. The lock was still on and it took another call to corporate before it was removed. They ended up giving me a free months rent because the vast majority of the month I was locked out. Several months later my rent was past due. They again put a lock on my unit...understandably so...and charged me late fees. Two weeks after bringing my account up to date the lock was still on and it took another call to management to finally get it removed. Ive been a customer of U-Haul for more than 40 years but after this experience I will NEVER again use their services and will recommend to all of my friends to find alternate sources of storage. Corporate U-Haul needs to replace the management team effective immediately or face more complaints such as this. There is no excuse for that type of behavior at any level in the business world. As a Veteran, I am appalled that it continues to this day.
Joe H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alejandro M
|
Expérience générale
Évaluation :
5
Very Good customer service representative. Alissa
Olga M
|
Premières impressions
Évaluation :
3
El espacio fue muy adecuado lo único que no me gustó que tuve que cancelar porque estaba barato hace un tiempo atrás y ahora no tuve poder pagar de nuevo porque está muy caro y está bien desgraciadamente sin poder seguir seguir y ahora tuve que traer todo y trata de acomodarlo aquí estuve desilusionado por el precio muy desgraciadamente así que no sé si vuelva de nuevo a contactarlo así que hasta adiós y hasta nunca
Edgard S
|
Expérience générale
Évaluation :
4
We are so grateful how the district office staff works with you. Merci
Eugene B
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Charman B
|
Expérience générale
Évaluation :
3
Bradley and Glorie we're very helpful when I had a problem. The only problem I had was that every day the office opens at 9 and a lot of the time it wasn't open at all so I would have to go to the other facility to get a hold of someone who works there. I know that they are understaffed right now though so I can say that they are doing the best they can.
Nicholas P
|
Expérience générale
Évaluation :
3
For the majority of my time storing my items, the access code would not work due to a software issue. I was not informed of this at the time of rental, otherwise; I would have gone elsewhere. The staff were always professional, friendly and helpful.
cheryl s
|
Expérience générale
Évaluation :
1
Wouldn't work with anyone
TAMMY J
|
Expérience générale
Évaluation :
5
I've not actually used the unit yet but everything I have seen is amazing and the person was very helpful the whole time assisting me
Jessica B
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
luis l
|
Online Move In
Évaluation :
4
This location staff were very nice, very helpful. UHaul customer service via the phone, in all 5 of my calls, were awful, completely useless, more confusing and upsetting than helpful
Tim S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAMELA S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diana V
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert M
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
tammy K
|
Expérience générale
Évaluation :
1
The assistant manager there didn't give Mr the right information. He was lying about the store hours. He told me to go check the room while the place was already closed. I pay money to go in on January 7 , He asked to come back tomorrow . That's non sense. If i wanted the place for next day ? I would wait.
Enel M
|
Expérience générale
Évaluation :
1
The assistant manager told me the place was available to use , when I went to the place, the gate couldn't open then he asked me to come back tomorrow when I paid to start the service the same night. Make sure you cancel my reservation and refund me myoney...
Enel M
|
Premières impressions
Évaluation :
3
the facility was well lit the people was kind The storage with area was well kept and clean My experience was good I will recommend them to a friend
jarome W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bradley H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Barbara A
|
Expérience générale
Évaluation :
5
Only problem was I didn’t know I needed to bring my own lock
Elsa S
|
Premières impressions
Évaluation :
5
No one could have been better. Full disclosure and constant contact. Merci.
Marti P
|
Expérience générale
Évaluation :
5
I appreciate U-haul n all of the staff they worked with me all the time making sure i was able to keep my stuff even through these hard times of the pandemic. They r all awesome. Thank u all.
Daphne C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
tammy K
|
Premières impressions
Évaluation :
5
They were great and friendly staff
ONEIL R
|
Expérience générale
Évaluation :
5
Ibwill definitely recommend to my family and friends as well use this facility again when needed. Thank you and the staff for making it a pleasant and convenient place for me and my family.
SYBIL P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyler M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAUL M
|
Premières impressions
Évaluation :
3
Had an issue with the storage unit and also the fact that they were trying to charge me for an extra day a dolly and furniture pads. They did not put my order in right. Yes they corrected it but to be told all those things after a long day was not ok. I don't think I should have paid full price for the truck.
Helen S
|
Premières impressions
Évaluation :
5
I googled it
Caroline G
|
Premières impressions
Évaluation :
5
The gentlemen there was very polite, kind and courteous . He showed me the unit to make sure it was big enough for the property I need to store. Great job!!
Michelle W
|
Premières impressions
Évaluation :
5
Todo muy facial el empleado me ayudo rapido y es muy amable
Arnaldo A
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
danaille J
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Maria N
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
TOMAS E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BARBARA R
|
Premières impressions
Évaluation :
5
Thank you for your time.
Michelle M
|
Expérience générale
Évaluation :
4
My one and only complaint, and I never expected it, is the cockroaches I observed in this facility. A brand new facility, loaded with cockroaches. I rented 2 units, as soon as I opened the doors, cockroaches. During my last visit, I noticed a cockroach climbing the exterior wall of a unit near the exit. I now have an added expense of having to isolate my contents offsite and tent the entire contents before I move them into my new home. Otherwise the service is great!
Jonathan P
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tatiana M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Charissa S
|
Online Move In
Évaluation :
4
All in all I had a good experience. The only problem that came up consistently was my access cards would often not work. However, the staff was helpful and understanding.
Diana R
|
Expérience générale
Évaluation :
2
I have had the same storage unit for two years but in the last year, each month I am told that I have no storage with them. I end up having to call and sit on hold for almost an hour just to explain (again) that I can't pay because their system says I have no storage, wait as they look it up, then pay, and then have them tell me that it won't happen again. Only for it to happen again.
vicktor b
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yvonne W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark K
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTINE R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamika M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald N
|
Premières impressions
Évaluation :
1
The 24 hour key cards, NEVER did work, I left for Seattle and had to wear sandals because I could not access my storage unit. My sandals were destroyed upon landing due to the rain, I moved my stuff out yesterday into a different company, I would NOT ever rent a storage unit from usual agin
Christiane F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
deloris r
|
Premières impressions
Évaluation :
5
They were awesome from move into to move out. While renting i had a mis hap with my keyes they help me get them back and safe. They were great
Samantha F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARCIA C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brenda H
|
Expérience générale
Évaluation :
2
The unit I reserved was available online but once I got there it mysteriously wasn't.
William h
|
Expérience générale
Évaluation :
3
Not enough employees working especially on a busy SATURDAY the wait is always ridiculous. I cashier for the entire place.
PAMILA W
|
Expérience générale
Évaluation :
1
I didn't get the storage unit I reserved online and the same size was about $30 more than advertise and my access card doesn't work either. I'm looking for another unit
William h
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christine K
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
rachel m
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victor M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEVIN J
Évaluation :
3
Le client n'a pas laissé de commentaire.
Allison H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary B
|
Expérience générale
Évaluation :
5
it took a little while for them to process us other then that everything was good
isabel f
Évaluation :
5
Le client n'a pas laissé de commentaire.
Becky F
Évaluation :
5
Todo perfecto
Luis D
Évaluation :
5
You have a great team at this location!
Bill L
Évaluation :
5
Used this place a couple of times. Good place.
Charles M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tyrone C
Évaluation :
5
Swift competent check in.
He noted the wipers
KEARY S
Évaluation :
5
Le client n'a pas laissé de commentaire.
dominic g
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karris G
Évaluation :
5
Nothing. The location was well equipped and very efficient. Best place in town to rent UHaul from.
Brad W
Évaluation :
5
Facility is still under construction, worker swept out our storage unit for us. Agent was both friendly & helpful.
Edwin B
Évaluation :
5
Great all-round customer service, especially compared to the B*dget Rental(what a joke!) down the street.
Richard C
Évaluation :
4
Better New location opening at
2525 Us Hwy 98 N
Lakeland, Florida 33810
Michael B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ladessa A
Évaluation :
5
Le client n'a pas laissé de commentaire.
connell s
Évaluation :
5
Le client n'a pas laissé de commentaire.
connell s
Évaluation :
5
Great service
Patrick N
Évaluation :
5
This one is the best friendliest place EVER! i use you many times always so easy every employee so nice & the owner works side by side with staff everyone working so hard and so nice y’all are a breath of fresh air. ?? thank you so much
Tony G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Claude F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alice L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Douglas D
Évaluation :
5
Le client n'a pas laissé de commentaire.
David H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary T
Évaluation :
3
I wasn't aware that I had to pay extra to have them strap the car onto the trailer.
Bill S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Albert J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wayne L
Évaluation :
5
??
bobby b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mallory H
Évaluation :
2
I pay $145 for 4 hours small truck rental when the promotion said $19,99 , charge me $45 for so many fee. I'm very disappointed
edwin d
Évaluation :
3
Le client n'a pas laissé de commentaire.
Elaina J
Évaluation :
5
Truck was very clean inside
Joseph M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Albert J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mayur K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen B
Évaluation :
5
Returning after hours fantastic, except there were several cars parked in what should have been return area?!
Robert W
Évaluation :
3
The counter staff check-in person inside was rude when I returned the vehicle. The person I met when picking up the truck was wonderful. (Different Person) Door hinges on truck needed greasing in a bad way. So loud I thought the hinges would break.
Robert L
Évaluation :
3
The Employees were busy , but still very calm and helpful. The online process was a different story . Maybe bring the Mileage down alittle
Jeanette F
Évaluation :
5
Really good experience. The only thing that was even slightly difficult was just getting out of your space or the flow through at return. Leaving was awesome ...vehicle was waiting for me to go. Return was a little tricky. Prolly time of day many people returned.
Kevin R
Évaluation :
3
Please clean the van out previous to my using of it. There was gross stuff in the cupholder and the back of it smelled like wet dog. Merci
Emerson I
Évaluation :
5
Best customer service I've seen in years. Very please..
Christy H
Évaluation :
5
Cost effective & very friendly
nancy p
Évaluation :
3
I wasnt aware that I had to pick up my mattress pad from the store because the website said it would be in the truck. Also the code sent to me to pick up the truck was wrong.
Tifani W
Évaluation :
1
Totally unprofessional the attendant was rude carrying on a conversation about things not related to work with a coworker and then being rude like I'm doing you a favor by letting you be my costumer I will never go there again and I will tell my friends and family to go else where. These are the kind of people that make a business fail make some changes there plenty of good people looking for work
Lewis Z
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marilyn R
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATHY L
Évaluation :
4
Scheduling was difficult due to locations being closed. Everyone locally was efficient and pleasant.
connie g
Évaluation :
3
Le client n'a pas laissé de commentaire.
ALICE C
Évaluation :
1
The lady in the office was rudeness and not customer focused. As I waited, she was on the phone with another customer and she continued to roll her eyes at the customer on the phone. She was not very welcoming. The trailer was dirty and I didn't notice until I arrived at my destination to pick new furniture up. I had nothing with me to clean it. There was a lot of sawdust, a few bolts, and a syringe in the trailer. The syringe was very concerning and I didn't want to touch it. When I dropped the trailer off, I pulled up to the equipment return. One worker was unhooking another trailer in front of me. I was not acknowledged by either worker that was outside. Once the guy ahead of me left, I sat there for approximately 10 minutes without being told any direction. Two people arrived after me to fill their propane tanks, and they were helped before I was. Finally, one of the workers unhooked my trailer. I have used U-Haul a lot at another location before moving to Lakeland and I have never had such poor customer service or dirty equipment. It will be hard for me to want to use this location again.
Caleb S
Évaluation :
5
Good staff
Phil G
Évaluation :
5
Roaches were in this vehicle, which could’ve easily been transferred to my brand new home!
Evelyn W
Évaluation :
2
The black woman that was there when I returned the truck told me to wait outside in the rain for another person to check me in. She was very rude an shouted it across the room I was still at the front door when she told me to wait out. I didn't get her name but I returned the truck @6pm on 4/15/2020 so whoever the person is she was working that day.
MONIQUE J
Évaluation :
3
I had completed the pickup online, but when I arrived, some of the information I had already provided was not on record. Also, I feel it is an invasion of privacy, requiring an additional person to contact, "in case of emergency." Just rent the item to me. Otherwise, you have a good reputation. Merci.
James C
Évaluation :
1
The woman at the front desk was extremely slow, extremely unhelpful and very condescending. She wasted 2 hours booking me a unit that was not big enough for my storage needs. I asked to see the unit before I made any purchases she refused to show me anything. So I ended up going down the street to another storage facility after my refund was processed and I was in and out. Sorry uhaul but I'll never use your services again.
Girard F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Milton B
Évaluation :
1
I would never go back to this uhaul unless the lady at the front desk is replaced
Girard F
Évaluation :
1
The lady behind the counter was so rude, no people skills. The trcks felt like it was going to fall apart, the steering wheel was not center, it took everything in me to keep it straight on the road. I have been here before and this is the worst experience I've ever had. I can look pass the truck but the ladies attitude was absolutely appalling.
jose r
Évaluation :
4
Make certain the online information translates to real time action. There was extensive issues obtaining our UBox. Also, I called the requisite 24 hours before my desired pick-up of the box. I had a friend take time out of his day to be there at the appointed time (10AM). He was told the box not ready. In fact, the box was not ready for more than 4 hours later. I couldn't apologize enough to him for the disruption of his day.
Brenda O
Évaluation :
5
Front counter rep was very nice and polite!
Kizzy W
Évaluation :
5
Le client n'a pas laissé de commentaire.
luis m
|
Premières impressions
Évaluation :
5
Very good customer service and friendly staff work there and treat you very well
Frank S
Évaluation :
3
Le client n'a pas laissé de commentaire.
Zachary M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kirk B
Évaluation :
5
The first truck I was given had a broken AC. Had to turn around and switch out the truck.
Braden H
Évaluation :
1
I contacted reservations of my extra day rental of $40 and they confirmed .ot.. I ess also Rd that. If I returned it to original pickup place in Lakeland that there would be an. Adjustment in mileage for contacting .of of major change of moving . Tragedy .. Representative reassured me that.our verbal..conversation was documented and forwarded.. How er I was over charged and these were never adjusted I'm very disappointed U-Haul for my rental please look into this matter and contact me I would greatly appreciate it if we could discuss this tragedy experience thank you
Lori L
Évaluation :
3
Le client n'a pas laissé de commentaire.
Brittaney S
Évaluation :
5
Excellent service à la clientèle. The cargo van I rented was clean, had a full tank and seemed to be well maintained. Definitely recommend this location, and will use again, should the need arises.
Elizabeth K
Évaluation :
2
On this locations website it states you can access your storage unit from 5am-10pm every day. Yesterday, 4/2 I went at 8:30pm and the gates were locked with padlocks. I called the main customer service number and the manager of the Lakeland facility stated it is only open until 7pm. I have screenshots of what their website states. I want some of my money refunded.
crystal v
|
Expérience générale
Évaluation :
4
Everything was great and even when the computer system was down they were still friendly and kept customers informed.
Daniel F
Évaluation :
4
The staff member at the registration area, did a very thorough, precise, accurate explanation of the process. Did not miss a detail. Very well done!
Dave V
Évaluation :
5
Super friendly and professional
Shad H
Évaluation :
4
Le client n'a pas laissé de commentaire.
kadir c
Évaluation :
5
Service is so much better than the last time I used your services.
Danny C
Évaluation :
5
Le client n'a pas laissé de commentaire.
William G
Évaluation :
5
Yard staff was very friendly and helpful. Office staff seemed very bothered to have to deal with a customer, and were very standoff-ish.
Christopher M
Évaluation :
1
Ripoff artists I've ever seen wouldn't use your service again if my life depended upon it you add stuff that you don't even tell people about and you're it's horrible
Greg D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kendra P
Évaluation :
5
With all this COVID-19 issue, I noticed employees were wiping off the trucks before handed to the customers. Great job.
Ramon S
Évaluation :
5
Very helpful and freindly
Michael S
Évaluation :
5
Le client n'a pas laissé de commentaire.
CESAR P
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Expérience générale
Évaluation :
5
Everything was just fine.
Elisa F
Évaluation :
5
Great service!
Albert H
Évaluation :
5
Make the drivers license copying easier.
Bryan C
Évaluation :
5
Always great service!!
Albert J
Évaluation :
3
The wait time is ridiculous 2 out of 2 times waiting 15 minutes. plus. Wait times
Victor A
Évaluation :
5
Le client n'a pas laissé de commentaire.
richard h
Évaluation :
4
Very difficult to get parking and to get in/out of the lot.
Sandra P
Évaluation :
3
They just have to be more honest about the insurance thing. Or say I dont know. The lady helping me made me buy 20 dollars more for insurance saying my insurance didnt cover it and it does.
adriana b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Luis M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brent B
Évaluation :
5
Under these trying conditions the staff was very kind and helpful. Processed very efficiently.
Rosa P
Évaluation :
4
The truck wasn't maintained. Needed a assignment, felt rickety and made a horrible Deceleration noise
Michael T
Évaluation :
5
There was only one single associate inside the store, caring for the customers. She was having to help all those that showed up in person, as well as having to answer the phone every time it rang. She did an outstanding job, but she should've had someone else in there with her. An employee should not have to work under such stressful atmosphere. She did an outstanding job while I was there though.
Ruben E
Évaluation :
5
They did it all Great experience!!
Eric S
Évaluation :
2
Location is too small
Larry H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth B
Évaluation :
5
Possibly clean the inside of the windows. Everything else was excellent.
Alice L
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gerald B
Évaluation :
5
Le client n'a pas laissé de commentaire.
larry w
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
taylor b
|
Expérience générale
Évaluation :
5
Wish they stayed open longer I had issues when it came to emptying my unit. Cust locked us, unable to make it back before closing. BUT, thank you to the Team found my magnetic clip did glasses
Laura W
|
Expérience générale
Évaluation :
5
Ervin, Jean, and especially Shalawnda (I know that isn't spelled correctly, but you know who I mean) were just great. Friendly, helpful, and easy to work with. I would definitely use that place again!
Tom Q
|
Expérience générale
Évaluation :
5
Very accommodating
Russell T
|
Premières impressions
Évaluation :
5
Customer service was top notch. Very pleasent and respectful.
john t
|
Premières impressions
Évaluation :
5
Very accomodating for the short notice I gave them. Clean friendly facility. When the New Facility opens it will be less congested
Laura W
|
Premières impressions
Évaluation :
5
The staff at you location went above and beyond for us and it was greatly appreciated. One of your employees came in on their day off to make sure we had the service we needed. Thank you and thank all
Michael M
|
Premières impressions
Évaluation :
5
Your manager Glorie was helpful understanding and went above and beyond. Can't say enough good things about her and her team :)
Laura B
|
Premières impressions
Évaluation :
5
It was good
james B
|
Expérience générale
Évaluation :
5
Awesome experience
Jahaira R
|
Premières impressions
Évaluation :
5
Moving to Indiana in near future. Using U HAUL again. Your employees love working with the company and so willing to assist in any way. CLASS ACT. THANKS FOR A WONDERFUL EMERGENCY MOVING EXPERIENC
Barbara T
|
Expérience générale
Évaluation :
1
My mattress and couches were inbeded with spiders my babyscroller molded n mildrew all over it. N my mattress got some orange brownish liquid stuff on them . I had to throw these things out
Tammatha T
|
Expérience générale
Évaluation :
5
APPRECIATE CONVENIENCE AND COURTEOUS STAFF
Lorraine G
|
Expérience générale
Évaluation :
5
All staff was extremely helpful. To long of a wait for service 1 cashier with 7 waiting.
Barbara T
|
Premières impressions
Évaluation :
5
Glorie went beyond great customer service. She took care of every need I asked of her. Great place to do business.
MERLYN G
|
Premières impressions
Évaluation :
5
Great staff! Very friendly and professional. Saadi was great helping us determine what solution was best for us! Glorie was extremely courteous and helpful during our truck drop off & storage check in
Sharon S
|
Expérience générale
Évaluation :
2
They guys got there to pick up my Ubox at 8:30a and they lied and told them I had scheduled it for 12:00pm. I never talked to anyone there at all about a time. They gave them a hard time.
Rosa P
|
Expérience générale
Évaluation :
3
Better communication by U Haul in general with the customer. Box arrived 3 days early, told someone will call, nobody did. I went to facility and got my belongings
Jonathan P
|
Expérience générale
Évaluation :
5
Awesome Great Job!!!
shannon v
|
Expérience générale
Évaluation :
5
Very Helpful! Clean and took truck there instead of other location when I was moving into storage there.
shannon v
|
Premières impressions
Évaluation :
3
They had no idea we were even coming to get the U-Box even thought I had called a half hour before Thank God the Forklift driver was on duty otherwise we would not have gotten it put on a trailer.
patricia h
|
Expérience générale
Évaluation :
5
Amazing staff. Knowledgeable and super friendly. Je les recommanderais à n'importe qui.
Iris S
|
Premières impressions
Évaluation :
5
i would truly recommend anyone to rent.
JACQUELINE T
|
Expérience générale
Évaluation :
5
N/a
Shaqulea T
|
Expérience générale
Évaluation :
5
Great customer service!
Brenda C
|
Premières impressions
Évaluation :
5
Thank you, sincerely for the convenience of local extra storage space. You are valued and appreciated. Sandra Johns
sandra j
|
Expérience générale
Évaluation :
3
.
ROBERT G
|
Expérience générale
Évaluation :
5
Glotie is Awesome!
Brenda C
|
Premières impressions
Évaluation :
5
Very helpful and frien
dly staff.
claudia h
|
Premières impressions
Évaluation :
5
The service was excellent, everything was just as described in the contract. Never saw the facility, so I couldn't comment on it.
Ralph D
|
Expérience générale
Évaluation :
5
Great location, great facilities, great staff!!
vicky g
|
Expérience générale
Évaluation :
5
The day i moved my daughter's things into the storage. There was a gentleman that seemed to be handling things on his own in the front. He however was very nice and helpful.
JACQUELINE T
|
Réservation
Évaluation :
2
The associate signed me up for the auto pay with the same card as I was planning on traveling out of the country for a month. But I got a message that I was charged $15 for late payment a month later.
Elizabeth G
|
Expérience générale
Évaluation :
5
Would like to have more available space for vehicle parking to load and unload.
DEAN S
|
Expérience générale
Évaluation :
5
Thanks for the welcome to Lakeland the employee was great keep up the good work
lenora f
|
Réservation
Évaluation :
5
They where very clean and affordable
Dawna C
|
Réservation
Évaluation :
4
Very helpful
DEAN S
|
Réservation
Évaluation :
1
The setup was made the storage units unusable. With trailers blocking access to the storage units. I will never give uhaul a single cent for as long as i live due to this ridiculous experience.
Adam C
|
Expérience générale
Évaluation :
4
staff was courteous and accommodating,manager provided superb customer service.clean and nice facility
tim h
|
Expérience générale
Évaluation :
3
I would feel better not to speak
jose o
|
Expérience générale
Évaluation :
5
Was wondering if there would be a credit since I moved out on the 15th and had paid they the 19th?
Encarnacion N
|
Expérience générale
Évaluation :
5
The staff was courteous and friendly, the storage area was very clean
Michael S
|
Expérience générale
Évaluation :
2
I was very dissatisfied with your service. They were 5 hours late picking up my boxes which left me scrambling to catch my plane. Tried to charge me 750 more and then tried to charge me late fees
Sharon G
|
Expérience générale
Évaluation :
5
Appreciated them working with me to get my things moved. Excellent customer service!
chantice s
|
Expérience générale
Évaluation :
3
reservation desk did a poor job in booking the spot. I asked for ground floor, and could use $25 coupon from U Haul. When at Lakeland I had upper unit, could not use coupon. Staff was great though
Lorraine G
|
Réservation
Évaluation :
1
Despite having a confirmed reservation for 9:15 AM, upon arrival, my U-Box was not on a trailer and staff had trouble locating it. It took over an hour before I was able to get on the road.
Steven T
|
Expérience générale
Évaluation :
1
Horrible! Moved from states away and was lied to when I arrived.
brandi c
|
Réservation
Évaluation :
5
Thanks for storage unit.
delores h
|
Expérience générale
Évaluation :
5
Delaware Valley storage farm was extremely helpful and courteous
KEN J
|
Expérience générale
Évaluation :
5
U-Haul has always been my go to when moving. Excellent customer service experience in Orlando, Daytona Beach, and now Lakeland FL. I highly recommend you to anyone.
Martha H
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
