Customer Reviews for U-Haul Storage Of Lakeland
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

4 081 évaluations

1621 N Florida Ave   Lakeland, FL 33805
(2 blocks north of Lakeland Regional Hospital, We have moved!! New address 2525 US Hwy 98 N Lakeland, FL 33810)

(863) 688-6725

Consulter la carte de l'établissement

Heures d’ouverture

Toujours ouvert sur votre téléphone intelligent

Services dans cet établissement :

Pour nous contacter

(863) 688-6725

1621 N Florida Ave
Lakeland, FL 33805
(2 blocks north of Lakeland Regional Hospital, We have moved!! New address 2525 US Hwy 98 N Lakeland, FL 33810)

Services dans cet établissement :

Heures d’ouverture

Toujours ouvert sur votre téléphone intelligent

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

rosa bustos  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony brescia  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald Williams  |  Expérience générale 
Évaluation :
5

Great service from start to finish. Was able to get desired storage size and location. Very much appreciated first month free (less insurance) with one-way truck rental. Storage unit was clean and came with disc style padlock. Very secure with keypad check-in. Staff were knowledgeable and very helpful and friendly. Overall experience was exceptional. Would not hesitate recommending to others. Thank you for making this aspect of relocating to the area a positive one.

Dena Holcomb  |  Expérience générale 
Évaluation :
5

Very clean and free use of a dolly to move boxes in.

Timothy Engler  |  Online Move In 
Évaluation :
5

The Staff was very kind and friendly answered all questions made the experience very nice no hassles Mr. John and the ladies were very helpful and kind.

cynthia nixon  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chrystal MacDonald  |  Expérience générale 
Évaluation :
5

5 étoile

Arnaldo Almodovar  |  Expérience générale 
Évaluation :
4

I had a very good experience for three years. I am disappointed that I am not getting any of my monthly back since my next payment is not due until September 12 Please consider 15 days

DELORIS PATTERSON   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Turner  |  Expérience générale 
Évaluation :
5

Still awaiting a final receipt. I was told this past Sunday it would be mailed to me then.

Simons Steven  |  Expérience générale 
Évaluation :
5

Staff even came from other site to help when needed at one point. Great recommend !

David Ortega  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick Brady  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Magen Combee  |  Expérience générale 
Évaluation :
5

Everything you need at a reasonable price. Staff very friendly and knowledgeable. Merci.

Xiomara Morales  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Nottage  |  Expérience générale 
Évaluation :
5

The 2nd floor unit is not convenient for me, the lifting upward caused a muscle strain near my chest (I understand that is not your fault) I gave five stars because of the convenience of the process, I was just getting in town on a rainy Sunday approximately 15 minutes before closing and needed to store some of my things. The process was seamless!

Michelle Nottage  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamie Johnson  |  Premières impressions 
Évaluation :
3

I had to log into two separate key pads just to gain entry. Why? From straying.

Simons Steven  |  Online Move In 
Évaluation :
3

For starters it's not temperature controlled. Secondly the amount of roach infestation was pretty big. Most of them were dead but thankfully it did not affect my items in storage. Since Florida has horrible humidity I would expect the area would be cared for as best as possible regarding infestation. I also found a couple of silverfish in my boxes that were taped and closed. There were some that were open and naturally the silver fish were there but the point is infestation for both silver fish and roaches was pretty bad. I had to make sure I didn't take any of those bugs with me to my apartment because it was pretty bad. All in all for convenience it's ok. But care for the infestation problem and I might reconsider.

Edirmarie Rivera Gonzalez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Effrin Burton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Hoffman  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mandi Gonia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jefferia Golden  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Brown  |  Premières impressions 
Évaluation :
2

Very difficult getting in touch with a uhaul representative. Storage was at the top of the ceiling and it would be better if it showed pictures so people could make best choices when booking online.

Tanisha Ricks  |  Online Move In 
Évaluation :
3

There was only one stair for the whole facility. A few people had to take turns to use it.

Juan Abello  |  Expérience générale 
Évaluation :
5

Loving the service

Effrin Burton  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Leonard  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

darius english  |  Expérience générale 
Évaluation :
5

One problem! I was told on the -hone by Uhaul that I get 1 month free with my rental, only to be told that's not the case. Not happy about that! Nothing wrong with the facility, but really not happy about telling me one thing, and then having to pay for the storage unit.

Troy Groves  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andreus Woods  |  Premières impressions 
Évaluation :
5

We had a great experience at all of the U-Haul offices we went. Everyone was super nice and helpful.

Mandi Gonia  |  Premières impressions 
Évaluation :
5

This location did everything perfectly. All other locations we had scheduled were poor and provided unacceptable service. The additional cost for their incompetence was over $200 . If this is reviewed pleas please contact me Anthony Brescia 813-476-9805 #21396442 original order which was not available due to your errors.

anthony brescia  |  Premières impressions 
Évaluation :
5

Glory and Justin went above and beyond to ensure the move to the facility went smoothly. When the unit I chose was too small they worked after hours to get me into a new unit. Thank you so much. You saved me so much time and energy. Your guys are awesome!!

Anaiah Boyce  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cherri Williams  |  Expérience générale 
Évaluation :
1

In the first month of my rental, I was wrongfully accused of living in my storage unit and was locked out, unable to access my tools for work. I asked them to produce any video of me living there and they could not. After notifying corporate, the matter was supposedly resolved several weeks later and I was told I had resumed normal access. Wrong. The lock was still on and it took another call to corporate before it was removed. They ended up giving me a free months rent because the vast majority of the month I was locked out. Several months later my rent was past due. They again put a lock on my unit...understandably so...and charged me late fees. Two weeks after bringing my account up to date the lock was still on and it took another call to management to finally get it removed. Ive been a customer of U-Haul for more than 40 years but after this experience I will NEVER again use their services and will recommend to all of my friends to find alternate sources of storage. Corporate U-Haul needs to replace the management team effective immediately or face more complaints such as this. There is no excuse for that type of behavior at any level in the business world. As a Veteran, I am appalled that it continues to this day.

Joe Harvey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro Mondragon  |  Expérience générale 
Évaluation :
5

Very Good customer service representative. Alissa

Olga Martinez  |  Premières impressions 
Évaluation :
3

El espacio fue muy adecuado lo único que no me gustó que tuve que cancelar porque estaba barato hace un tiempo atrás y ahora no tuve poder pagar de nuevo porque está muy caro y está bien desgraciadamente sin poder seguir seguir y ahora tuve que traer todo y trata de acomodarlo aquí estuve desilusionado por el precio muy desgraciadamente así que no sé si vuelva de nuevo a contactarlo así que hasta adiós y hasta nunca

Edgard Sanchez  |  Expérience générale 
Évaluation :
4

We are so grateful how the district office staff works with you. Merci

Eugene Boucher  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charman Burt  |  Expérience générale 
Évaluation :
3

Bradley and Glorie we're very helpful when I had a problem. The only problem I had was that every day the office opens at 9 and a lot of the time it wasn't open at all so I would have to go to the other facility to get a hold of someone who works there. I know that they are understaffed right now though so I can say that they are doing the best they can.

Nicholas Pratt  |  Expérience générale 
Évaluation :
3

For the majority of my time storing my items, the access code would not work due to a software issue. I was not informed of this at the time of rental, otherwise; I would have gone elsewhere. The staff were always professional, friendly and helpful.

cheryl sprau  |  Expérience générale 
Évaluation :
1

Wouldn't work with anyone

TAMMY JENKINS  |  Expérience générale 
Évaluation :
5

I've not actually used the unit yet but everything I have seen is amazing and the person was very helpful the whole time assisting me

Jessica Bourne  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis lopez  |  Online Move In 
Évaluation :
4

This location staff were very nice, very helpful. UHaul customer service via the phone, in all 5 of my calls, were awful, completely useless, more confusing and upsetting than helpful

Tim Sessions  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA SAPP  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana Vasquez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Mckee  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy Kamin  |  Expérience générale 
Évaluation :
1

The assistant manager there didn't give Mr the right information. He was lying about the store hours. He told me to go check the room while the place was already closed. I pay money to go in on January 7 , He asked to come back tomorrow . That's non sense. If i wanted the place for next day ? I would wait.

Enel Monclaire  |  Expérience générale 
Évaluation :
1

The assistant manager told me the place was available to use , when I went to the place, the gate couldn't open then he asked me to come back tomorrow when I paid to start the service the same night. Make sure you cancel my reservation and refund me myoney...

Enel Monclaire  |  Premières impressions 
Évaluation :
3

the facility was well lit the people was kind The storage with area was well kept and clean My experience was good I will recommend them to a friend

jarome Whiting  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley Howell  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara AWOLEKE  |  Expérience générale 
Évaluation :
5

Only problem was I didn’t know I needed to bring my own lock

Elsa Sosa  |  Premières impressions 
Évaluation :
5

No one could have been better. Full disclosure and constant contact. Merci.

Marti Powers  |  Expérience générale 
Évaluation :
5

I appreciate U-haul n all of the staff they worked with me all the time making sure i was able to keep my stuff even through these hard times of the pandemic. They r all awesome. Thank u all.

Daphne Cortez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy Kamin  |  Premières impressions 
Évaluation :
5

They were great and friendly staff

ONEIL RAMOS  |  Expérience générale 
Évaluation :
5

Ibwill definitely recommend to my family and friends as well use this facility again when needed. Thank you and the staff for making it a pleasant and convenient place for me and my family.

SYBIL PHILLIPS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Maynard  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL MORRICAL  |  Premières impressions 
Évaluation :
3

Had an issue with the storage unit and also the fact that they were trying to charge me for an extra day a dolly and furniture pads. They did not put my order in right. Yes they corrected it but to be told all those things after a long day was not ok. I don't think I should have paid full price for the truck.

Helen Schneck  |  Premières impressions 
Évaluation :
5

I googled it

Caroline Gardner  |  Premières impressions 
Évaluation :
5

The gentlemen there was very polite, kind and courteous . He showed me the unit to make sure it was big enough for the property I need to store. Great job!!

Michelle White  |  Premières impressions 
Évaluation :
5

Todo muy facial el empleado me ayudo rapido y es muy amable

Arnaldo Almodovar  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

danaille JENKINS  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maria Naveda  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMAS Escoto  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA REYNOLDS  |  Premières impressions 
Évaluation :
5

Thank you for your time.

Michelle Mcqueen  |  Expérience générale 
Évaluation :
4

My one and only complaint, and I never expected it, is the cockroaches I observed in this facility. A brand new facility, loaded with cockroaches. I rented 2 units, as soon as I opened the doors, cockroaches. During my last visit, I noticed a cockroach climbing the exterior wall of a unit near the exit. I now have an added expense of having to isolate my contents offsite and tent the entire contents before I move them into my new home. Otherwise the service is great!

Jonathan Pellegrino  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tatiana Mejia  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charissa Schwartz  |  Online Move In 
Évaluation :
4

All in all I had a good experience. The only problem that came up consistently was my access cards would often not work. However, the staff was helpful and understanding.

Diana Reiss  |  Expérience générale 
Évaluation :
2

I have had the same storage unit for two years but in the last year, each month I am told that I have no storage with them. I end up having to call and sit on hold for almost an hour just to explain (again) that I can't pay because their system says I have no storage, wait as they look it up, then pay, and then have them tell me that it won't happen again. Only for it to happen again.

vicktor bailey  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne Wright  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Kershner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE ROSE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamika Martin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Nelson  |  Premières impressions 
Évaluation :
1

The 24 hour key cards, NEVER did work, I left for Seattle and had to wear sandals because I could not access my storage unit. My sandals were destroyed upon landing due to the rain, I moved my stuff out yesterday into a different company, I would NOT ever rent a storage unit from usual agin

Christiane Fischlin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deloris ragins  |  Premières impressions 
Évaluation :
5

They were awesome from move into to move out. While renting i had a mis hap with my keyes they help me get them back and safe. They were great

Samantha Fontanes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCIA CONLIFFE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Barber  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Hibberd  |  Expérience générale 
Évaluation :
2

The unit I reserved was available online but once I got there it mysteriously wasn't.

William h Murff Jr  |  Expérience générale 
Évaluation :
3

Not enough employees working especially on a busy SATURDAY the wait is always ridiculous. I cashier for the entire place.

PAMILA WYNTER  |  Expérience générale 
Évaluation :
1

I didn't get the storage unit I reserved online and the same size was about $30 more than advertise and my access card doesn't work either. I'm looking for another unit

William h Murff Jr  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine Korff  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

rachel milnor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor Meada  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN JOHNSON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allison Huff  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Bovino  |  Expérience générale 
Évaluation :
5

it took a little while for them to process us other then that everything was good

isabel felsburg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky Fain 
Évaluation :
5

Todo perfecto

Luis Diaz 
Évaluation :
5

You have a great team at this location!

Bill Luckett 
Évaluation :
5

Used this place a couple of times. Good place.

Charles Morrison 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyrone Cosson 
Évaluation :
5

Swift competent check in. He noted the wipers

KEARY SULLIVAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dominic gillotti 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karris Gibbs 
Évaluation :
5

Nothing. The location was well equipped and very efficient. Best place in town to rent UHaul from.

Brad Williams 
Évaluation :
5

Facility is still under construction, worker swept out our storage unit for us. Agent was both friendly & helpful.

Edwin Brewer 
Évaluation :
5

Great all-round customer service, especially compared to the B*dget Rental(what a joke!) down the street.

Richard Chase 
Évaluation :
4

Better New location opening at 2525 Us Hwy 98 N Lakeland, Florida 33810

Michael Bennett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Bonilla Olivo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ladessa Arocho 
Évaluation :
5

Le client n'a pas laissé de commentaire.

connell simpson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

connell simpson 
Évaluation :
5

Great service

Patrick Njubi 
Évaluation :
5

This one is the best friendliest place EVER! i use you many times always so easy every employee so nice & the owner works side by side with staff everyone working so hard and so nice y’all are a breath of fresh air. ?? thank you so much

Tony Golden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claude Fogle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Foster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice Lanning 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Danberry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Hughart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Tarnowski 
Évaluation :
3

I wasn't aware that I had to pay extra to have them strap the car onto the trailer.

Bill Sargent 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert JOHNSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne Lee 
Évaluation :
5

??

bobby brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mallory Harrison 
Évaluation :
2

I pay $145 for 4 hours small truck rental when the promotion said $19,99 , charge me $45 for so many fee. I'm very disappointed

edwin dejesus 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elaina Jane 
Évaluation :
5

Truck was very clean inside

Joseph Mullen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert JOHNSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayur Kotadia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Campbell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Blanchard 
Évaluation :
5

Returning after hours fantastic, except there were several cars parked in what should have been return area?!

Robert Withers 
Évaluation :
3

The counter staff check-in person inside was rude when I returned the vehicle. The person I met when picking up the truck was wonderful. (Different Person) Door hinges on truck needed greasing in a bad way. So loud I thought the hinges would break.

Robert Lindquist 
Évaluation :
3

The Employees were busy , but still very calm and helpful. The online process was a different story . Maybe bring the Mileage down alittle

Jeanette Fonseca 
Évaluation :
5

Really good experience. The only thing that was even slightly difficult was just getting out of your space or the flow through at return. Leaving was awesome ...vehicle was waiting for me to go. Return was a little tricky. Prolly time of day many people returned.

Kevin Rohwer 
Évaluation :
3

Please clean the van out previous to my using of it. There was gross stuff in the cupholder and the back of it smelled like wet dog. Merci

Emerson Ingram 
Évaluation :
5

Best customer service I've seen in years. Very please..

Christy Hamilton 
Évaluation :
5

Cost effective & very friendly

nancy pigg 
Évaluation :
3

I wasnt aware that I had to pick up my mattress pad from the store because the website said it would be in the truck. Also the code sent to me to pick up the truck was wrong.

Tifani Wood 
Évaluation :
1

Totally unprofessional the attendant was rude carrying on a conversation about things not related to work with a coworker and then being rude like I'm doing you a favor by letting you be my costumer I will never go there again and I will tell my friends and family to go else where. These are the kind of people that make a business fail make some changes there plenty of good people looking for work

Lewis Zafrane 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn Rosario 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY LACHLE 
Évaluation :
4

Scheduling was difficult due to locations being closed. Everyone locally was efficient and pleasant.

connie gengelbach 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALICE CECERE 
Évaluation :
1

The lady in the office was rudeness and not customer focused. As I waited, she was on the phone with another customer and she continued to roll her eyes at the customer on the phone. She was not very welcoming. The trailer was dirty and I didn't notice until I arrived at my destination to pick new furniture up. I had nothing with me to clean it. There was a lot of sawdust, a few bolts, and a syringe in the trailer. The syringe was very concerning and I didn't want to touch it. When I dropped the trailer off, I pulled up to the equipment return. One worker was unhooking another trailer in front of me. I was not acknowledged by either worker that was outside. Once the guy ahead of me left, I sat there for approximately 10 minutes without being told any direction. Two people arrived after me to fill their propane tanks, and they were helped before I was. Finally, one of the workers unhooked my trailer. I have used U-Haul a lot at another location before moving to Lakeland and I have never had such poor customer service or dirty equipment. It will be hard for me to want to use this location again.

Caleb Sullivan 
Évaluation :
5

Good staff

Phil Griffin 
Évaluation :
5

Roaches were in this vehicle, which could’ve easily been transferred to my brand new home!

Evelyn Walling 
Évaluation :
2

The black woman that was there when I returned the truck told me to wait outside in the rain for another person to check me in. She was very rude an shouted it across the room I was still at the front door when she told me to wait out. I didn't get her name but I returned the truck @6pm on 4/15/2020 so whoever the person is she was working that day.

MONIQUE JAMES 
Évaluation :
3

I had completed the pickup online, but when I arrived, some of the information I had already provided was not on record. Also, I feel it is an invasion of privacy, requiring an additional person to contact, "in case of emergency." Just rent the item to me. Otherwise, you have a good reputation. Merci.

James Creamer 
Évaluation :
1

The woman at the front desk was extremely slow, extremely unhelpful and very condescending. She wasted 2 hours booking me a unit that was not big enough for my storage needs. I asked to see the unit before I made any purchases she refused to show me anything. So I ended up going down the street to another storage facility after my refund was processed and I was in and out. Sorry uhaul but I'll never use your services again.

Girard Ford  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milton Bamfield 
Évaluation :
1

I would never go back to this uhaul unless the lady at the front desk is replaced

Girard Ford 
Évaluation :
1

The lady behind the counter was so rude, no people skills. The trcks felt like it was going to fall apart, the steering wheel was not center, it took everything in me to keep it straight on the road. I have been here before and this is the worst experience I've ever had. I can look pass the truck but the ladies attitude was absolutely appalling.

jose rodriguez 
Évaluation :
4

Make certain the online information translates to real time action. There was extensive issues obtaining our UBox. Also, I called the requisite 24 hours before my desired pick-up of the box. I had a friend take time out of his day to be there at the appointed time (10AM). He was told the box not ready. In fact, the box was not ready for more than 4 hours later. I couldn't apologize enough to him for the disruption of his day.

Brenda Owen 
Évaluation :
5

Front counter rep was very nice and polite!

Kizzy Woodson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis morales  |  Premières impressions 
Évaluation :
5

Very good customer service and friendly staff work there and treat you very well

Frank Sibrava 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zachary Mcmackin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk Bradley 
Évaluation :
5

The first truck I was given had a broken AC. Had to turn around and switch out the truck.

Braden Hayes 
Évaluation :
1

I contacted reservations of my extra day rental of $40 and they confirmed .ot.. I ess also Rd that. If I returned it to original pickup place in Lakeland that there would be an. Adjustment in mileage for contacting .of of major change of moving . Tragedy .. Representative reassured me that.our verbal..conversation was documented and forwarded.. How er I was over charged and these were never adjusted I'm very disappointed U-Haul for my rental please look into this matter and contact me I would greatly appreciate it if we could discuss this tragedy experience thank you

Lori LeRoy 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brittaney Schumacher 
Évaluation :
5

Excellent service à la clientèle. The cargo van I rented was clean, had a full tank and seemed to be well maintained. Definitely recommend this location, and will use again, should the need arises.

Elizabeth Key 
Évaluation :
2

On this locations website it states you can access your storage unit from 5am-10pm every day. Yesterday, 4/2 I went at 8:30pm and the gates were locked with padlocks. I called the main customer service number and the manager of the Lakeland facility stated it is only open until 7pm. I have screenshots of what their website states. I want some of my money refunded.

crystal vanvlerah  |  Expérience générale 
Évaluation :
4

Everything was great and even when the computer system was down they were still friendly and kept customers informed.

Daniel Faviere 
Évaluation :
4

The staff member at the registration area, did a very thorough, precise, accurate explanation of the process. Did not miss a detail. Very well done!

Dave Van Camp 
Évaluation :
5

Super friendly and professional

Shad Hall 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kadir cenberoglu 
Évaluation :
5

Service is so much better than the last time I used your services.

Danny Clark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Gregg 
Évaluation :
5

Yard staff was very friendly and helpful. Office staff seemed very bothered to have to deal with a customer, and were very standoff-ish.

Christopher Marker 
Évaluation :
1

Ripoff artists I've ever seen wouldn't use your service again if my life depended upon it you add stuff that you don't even tell people about and you're it's horrible

Greg Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra Powell 
Évaluation :
5

With all this COVID-19 issue, I noticed employees were wiping off the trucks before handed to the customers. Great job.

Ramon Soto 
Évaluation :
5

Very helpful and freindly

Michael Sager 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CESAR PARRA  |  Expérience générale 
Évaluation :
5

Everything was just fine.

Elisa Feliciano 
Évaluation :
5

Great service!

Albert Houchins 
Évaluation :
5

Make the drivers license copying easier.

Bryan Copper 
Évaluation :
5

Always great service!!

Albert JOHNSON 
Évaluation :
3

The wait time is ridiculous 2 out of 2 times waiting 15 minutes. plus. Wait times

Victor Arreola 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard hartley 
Évaluation :
4

Very difficult to get parking and to get in/out of the lot.

Sandra Papula 
Évaluation :
3

They just have to be more honest about the insurance thing. Or say I dont know. The lady helping me made me buy 20 dollars more for insurance saying my insurance didnt cover it and it does.

adriana blanco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent Butler 
Évaluation :
5

Under these trying conditions the staff was very kind and helpful. Processed very efficiently.

Rosa Potter 
Évaluation :
4

The truck wasn't maintained. Needed a assignment, felt rickety and made a horrible Deceleration noise

Michael Torres 
Évaluation :
5

There was only one single associate inside the store, caring for the customers. She was having to help all those that showed up in person, as well as having to answer the phone every time it rang. She did an outstanding job, but she should've had someone else in there with her. An employee should not have to work under such stressful atmosphere. She did an outstanding job while I was there though.

Ruben Espinosa Jr 
Évaluation :
5

They did it all Great experience!!

Eric Smith 
Évaluation :
2

Location is too small

Larry Hill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Lumsden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Brown 
Évaluation :
5

Possibly clean the inside of the windows. Everything else was excellent.

Alice Lanning 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald Binder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry weatherford  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

taylor boggs  |  Expérience générale 
Évaluation :
5

Wish they stayed open longer I had issues when it came to emptying my unit. Cust locked us, unable to make it back before closing. BUT, thank you to the Team found my magnetic clip did glasses

Laura Wood  |  Expérience générale 
Évaluation :
5

Ervin, Jean, and especially Shalawnda (I know that isn't spelled correctly, but you know who I mean) were just great. Friendly, helpful, and easy to work with. I would definitely use that place again!

Tom Quinn  |  Expérience générale 
Évaluation :
5

Very accommodating

Russell Thomason  |  Premières impressions 
Évaluation :
5

Customer service was top notch. Very pleasent and respectful.

john trombley  |  Premières impressions 
Évaluation :
5

Very accomodating for the short notice I gave them. Clean friendly facility. When the New Facility opens it will be less congested

Laura Wood  |  Premières impressions 
Évaluation :
5

The staff at you location went above and beyond for us and it was greatly appreciated. One of your employees came in on their day off to make sure we had the service we needed. Thank you and thank all

Michael Mercurio  |  Premières impressions 
Évaluation :
5

Your manager Glorie was helpful understanding and went above and beyond. Can't say enough good things about her and her team :)

Laura Barber  |  Premières impressions 
Évaluation :
5

It was good

james BEASLEY  |  Expérience générale 
Évaluation :
5

Awesome experience

Jahaira Rodriguez  |  Premières impressions 
Évaluation :
5

Moving to Indiana in near future. Using U HAUL again. Your employees love working with the company and so willing to assist in any way. CLASS ACT. THANKS FOR A WONDERFUL EMERGENCY MOVING EXPERIENC

Barbara Talbott  |  Expérience générale 
Évaluation :
1

My mattress and couches were inbeded with spiders my babyscroller molded n mildrew all over it. N my mattress got some orange brownish liquid stuff on them . I had to throw these things out

Tammatha Tisby  |  Expérience générale 
Évaluation :
5

APPRECIATE CONVENIENCE AND COURTEOUS STAFF

Lorraine Greenwood  |  Expérience générale 
Évaluation :
5

All staff was extremely helpful. To long of a wait for service 1 cashier with 7 waiting.

Barbara Talbott  |  Premières impressions 
Évaluation :
5

Glorie went beyond great customer service. She took care of every need I asked of her. Great place to do business.

MERLYN GETMAN  |  Premières impressions 
Évaluation :
5

Great staff! Very friendly and professional. Saadi was great helping us determine what solution was best for us! Glorie was extremely courteous and helpful during our truck drop off & storage check in

Sharon Sowers  |  Expérience générale 
Évaluation :
2

They guys got there to pick up my Ubox at 8:30a and they lied and told them I had scheduled it for 12:00pm. I never talked to anyone there at all about a time. They gave them a hard time.

Rosa Potter  |  Expérience générale 
Évaluation :
3

Better communication by U Haul in general with the customer. Box arrived 3 days early, told someone will call, nobody did. I went to facility and got my belongings

Jonathan Pellegrino  |  Expérience générale 
Évaluation :
5

Awesome Great Job!!!

shannon vance  |  Expérience générale 
Évaluation :
5

Very Helpful! Clean and took truck there instead of other location when I was moving into storage there.

shannon vance  |  Premières impressions 
Évaluation :
3

They had no idea we were even coming to get the U-Box even thought I had called a half hour before Thank God the Forklift driver was on duty otherwise we would not have gotten it put on a trailer.

patricia hammond  |  Expérience générale 
Évaluation :
5

Amazing staff. Knowledgeable and super friendly. Je les recommanderais à n'importe qui.

Iris Santa  |  Premières impressions 
Évaluation :
5

i would truly recommend anyone to rent.

JACQUELINE TORRES  |  Expérience générale 
Évaluation :
5

N/a

Shaqulea Turner  |  Expérience générale 
Évaluation :
5

Great customer service!

Brenda Cummings  |  Premières impressions 
Évaluation :
5

Thank you, sincerely for the convenience of local extra storage space. You are valued and appreciated. Sandra Johns

sandra johns  |  Expérience générale 
Évaluation :
3

.

ROBERT GILLESPIE  |  Expérience générale 
Évaluation :
5

Glotie is Awesome!

Brenda Cummings  |  Premières impressions 
Évaluation :
5

Very helpful and frien dly staff.

claudia hunter  |  Premières impressions 
Évaluation :
5

The service was excellent, everything was just as described in the contract. Never saw the facility, so I couldn't comment on it.

Ralph DeLucia  |  Expérience générale 
Évaluation :
5

Great location, great facilities, great staff!!

vicky gregory  |  Expérience générale 
Évaluation :
5

The day i moved my daughter's things into the storage. There was a gentleman that seemed to be handling things on his own in the front. He however was very nice and helpful.

JACQUELINE TORRES  |  Réservation 
Évaluation :
2

The associate signed me up for the auto pay with the same card as I was planning on traveling out of the country for a month. But I got a message that I was charged $15 for late payment a month later.

Elizabeth Gawronski  |  Expérience générale 
Évaluation :
5

Would like to have more available space for vehicle parking to load and unload.

DEAN SOULE  |  Expérience générale 
Évaluation :
5

Thanks for the welcome to Lakeland the employee was great keep up the good work

lenora frazier  |  Réservation 
Évaluation :
5

They where very clean and affordable

Dawna Curry  |  Réservation 
Évaluation :
4

Very helpful

DEAN SOULE  |  Réservation 
Évaluation :
1

The setup was made the storage units unusable. With trailers blocking access to the storage units. I will never give uhaul a single cent for as long as i live due to this ridiculous experience. 

Adam Cooke  |  Expérience générale 
Évaluation :
4

staff was courteous and accommodating,manager provided superb customer service.clean and nice facility

tim hall  |  Expérience générale 
Évaluation :
3

I would feel better not to speak

jose ortiz  |  Expérience générale 
Évaluation :
5

Was wondering if there would be a credit since I moved out on the 15th and had paid they the 19th?

Encarnacion Negron  |  Expérience générale 
Évaluation :
5

The staff was courteous and friendly, the storage area was very clean

Michael Sullivan  |  Expérience générale 
Évaluation :
2

I was very dissatisfied with your service. They were 5 hours late picking up my boxes which left me scrambling to catch my plane. Tried to charge me 750 more and then tried to charge me late fees

Sharon Gilmore  |  Expérience générale 
Évaluation :
5

Appreciated them working with me to get my things moved. Excellent customer service!

chantice stevenson  |  Expérience générale 
Évaluation :
3

reservation desk did a poor job in booking the spot. I asked for ground floor, and could use $25 coupon from U Haul. When at Lakeland I had upper unit, could not use coupon. Staff was great though

Lorraine Greenwood  |  Réservation 
Évaluation :
1

Despite having a confirmed reservation for 9:15 AM, upon arrival, my U-Box was not on a trailer and staff had trouble locating it. It took over an hour before I was able to get on the road.

Steven Tabet  |  Expérience générale 
Évaluation :
1

Horrible! Moved from states away and was lied to when I arrived.

brandi carbonneau  |  Réservation 
Évaluation :
5

Thanks for storage unit.

delores hicks  |  Expérience générale 
Évaluation :
5

Delaware Valley storage farm was extremely helpful and courteous

KEN JOHNSON  |  Expérience générale 
Évaluation :
5

U-Haul has always been my go to when moving. Excellent customer service experience in Orlando, Daytona Beach, and now Lakeland FL. I highly recommend you to anyone.

Martha Hopkins  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Propane

    Service de propane livré directement à votre porte!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page