Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Love the place its clean and heated with mouse traps wonderful 👏 👌
Donna Wilson
|
Premières impressions
Évaluation :
3
S.O.
jermaine cox
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
julia james
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
BERNADETTE MCNEAL
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kenith jones
|
Premières impressions
Évaluation :
2
We were a shifted around a couple times to three stores due to entry not working then had to go to another to find out we had to go to a third store. That store unit did not have a lock. It was very tiresome
Socorro Contreras
|
Premières impressions
Évaluation :
5
Good customer service
YARNELL SPENCE
|
Expérience générale
Évaluation :
5
Good customer service
YARNELL SPENCE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
YVETTE DURAN ALCAUTER
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laraj Thomas
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GILBERT RADCLIFF
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARQUIS HENDERSON
|
Expérience générale
Évaluation :
1
I had issues with accessing the facility. Called for help for over an hour. No help. Very poor
GENELL MORROW
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Estee Carter
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
samelia hearon
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Nyiah Cook
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MEE VANG
|
Expérience générale
Évaluation :
1
I've never received a notice about my items being up for auction. Just a late notice then a text saying how was the service.
Markita Williams
|
Expérience générale
Évaluation :
5
Very well put together ❤️
Kyle Austin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALBERTA MASON
|
Expérience générale
Évaluation :
5
Even though y’all owe me for my clothes shoes coats n purses e.t.c Mildue
Mary Mcnair
|
Expérience générale
Évaluation :
1
I was very comfortable and happy everytime I went there. I never worried or anything. It was a wonderful experience.Happy Holidays and Happy New Year's
THERESA BLOUNT
|
Expérience générale
Évaluation :
4
Keep up the good work
MICHAEL JONES
|
Expérience générale
Évaluation :
3
For the most part I never had any complaints about Uhaul Storage Facilities. But upon me falling behind in my rental payments and having my unit placed on the auction list, many items were stolen from my unit. It's not right nor was it fare to my children. Brand new coats and clothing items of my children, as well as some electronics were taken when my lock was cut off of the unit. I've taken the stolen items as a lost. When I wasn't able to pay the full amount I owed, I was given the option to settle the balance by paying half the price owed, and moving all my items out within 24 hours. Instead of charging me the full half amount that I should've paid, I was given a $40 discount. Prior to agreeing to settle my account balance Inowed $679.50. Half of that is $339.75. I was only charged $400.00. So I thought that that was a bit odd, since I had previously asked if there was anything that management would've been able to do to give me another week to come up with the full amount because I really still needed the storage room space. Upon entering the facility on December 2 to start removing my items, is when I noticed all the missing items. I would recommend not ever falling behind in payments, because once you go on auction lost it seems like they use that to their advantage to go through your belongings and take what they want prior to an auction sale. My unit was up for public sale at an auction on December 5, 2023.
Yvonne Watson
|
Expérience générale
Évaluation :
1
I could not get into the front door until a half hour later & the staff worker was not there to assist me, the storage unit was too small & I had to move to another facility. I had to pay for over time with the movers & the u-haul truck I was very upset!!!!!!!!
Rose Miles
|
Expérience générale
Évaluation :
1
I originally rate you very poor. I went to the U-Haul the office 3205 w 61st st Chicago Il and was told they gave my storage away. I put up a credit card to hold the spot , show up to move in only to be told there is no available storage. I even had a confirmation. After leaving I came across the U-Haul on 2540 w 63rd st Chicago Il. I call the number the rep was extremely helpful. I was able to move in right away. I love this place, easy access and closer to me. The rep also told me the other U-Haul did have availability so they lied to me. I rate 63st 5 stars. I rate 61st street negative 1. Very poor.
Angela morgan
|
Online Move In
Évaluation :
3
First of it was a rush job that why I reserved a large space then got there they said they misunderstood have it away so I had to settle
tabsna pritchard
|
Expérience générale
Évaluation :
5
Staff was really friendly and helpful.
ELIZABETH DIAZ DELGADO
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Antenesha Barnett
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandy Wallace
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Enrique Duncan
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stephanie Irby
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth Barnes
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Clarence Johnson
|
Premières impressions
Évaluation :
5
Love the service
martese lavell ollie
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Barbara Hall
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shamalle Havard
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arrakis Thomaston
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Roy Purry
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
latoya lewis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary Nunn
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Cox
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Maynarda Eddmonds
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tina Jackson
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tiarrah Welch
|
Online Move In
Évaluation :
1
I WAS NEVER ABLE TO MOVE IN!!! I SAT OUTFRONT, RANG THE BELL, CALLED CUSTOMER SERVICE. MANAGEMENT NEVER RESPONDED TO THEM AND NEVER REACHED OUT TO ME!!! I SPENT WELL OVER 3 HOURS TRYING TO GET INTO MY UNIT!!! I WOULD LIKE MY MONEY RETURNED TO ME!!! I HAD TRAVEL OUT OF TOWN WITH MY VEHICLE FULL OF THE ITEMS THAT NEEDED TO BE STORED!!! HORRIBLE SERVICE AND NO EXCUSE IS ACCEPTABLE!!! NONE!!!
Sharon Franklin
|
Expérience générale
Évaluation :
3
Hours are not good for the earliest and latest time. The scheduling of hours are so inconvenient for paying working users the snell is horrible
tonika boyd
|
Expérience générale
Évaluation :
5
Very professional manager and staff!
NATHANIEL FOGGS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
juan manuel corona
|
Expérience générale
Évaluation :
5
I really like having my stuff in storage unfortunately I have to let my storage go because of my financial difficulties but that was okay because I have been carrying that stuff around for a long time so I really don't miss it but I will always use your service in the near future thank you
Sharlette Coates
|
Expérience générale
Évaluation :
1
Call me for comments! I will be looking into a lawsuit! (774)349-7658
Dunyel Green
|
Expérience générale
Évaluation :
5
This was my first storage and honestly the best service experience. I wasn't made to feel like I was just a customer. The site manager Marta and general manager Fransica literally made me feel like family. They are always so kind and encouraging. They were always available when I needed help with my storage, they let me use the space for my projects, and they truly support my business. U-Haul is a great brand to partner with.
Tamika R Smith
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
FESTUS IGIEWE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry Donald
|
Online Move In
Évaluation :
2
The units were stacked on each other such made it difficult to get to my until especially if there was someone in the until right under. It was very inconvenient and should be specified when purchasing.
Rodrigo Amanda Perez
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
DANIEL DICKSON
|
Expérience générale
Évaluation :
5
The manager Ms. Francisca Zarate was very helpful, and because of her I have recommended UHaul Storage to many people, of whom 7 have become customers.
Jokari Miller
|
Premières impressions
Évaluation :
3
The only problem is that the people who rent, in this case, the space renters often live there, they smoke, the elevator is always open on the 3rd floor, the bathroom is used in the morning so that the people who live in the warehouse can bathe. They smoke in the bathroom with rags. I have 2 rented warehouses and sometimes I have to go up the stairs to the third floor to go down the elevator and bring my tools up.
uriel reyes
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ELIZABETH ROBINSON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
regina carter
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
LaVonnia Rufus
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jarrell Jackson
|
Expérience générale
Évaluation :
5
Staff is very helpful and professional
Monica McKnight
|
Premières impressions
Évaluation :
5
I am giving this site a 5 because of Kalen he went over and beyond for me. You guys don't deserve such a harding and kind hearted man like his self. He is truly the standard of how U haul should treat of their clients.
Krystal Johnson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
GREGORY WHITE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
anthony washington
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Charles Morales
|
Expérience générale
Évaluation :
1
Please fire the general manager. Terrible service terrible attitude
Jonathan Farr
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LATASHA SMITH
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Caroline Lewis
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MICHAEL JONES
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Alexandra Richardson
|
Online Move In
Évaluation :
1
Where to begin.... I was promised a lock when it first ordered the unit online when it got to the facility in was told that locks were no longer a part of the rental due to people reserving the units then canceling reservations just to get a lock.... She eventually provided me one after proving the contract stated such . after showing me where I could load at the dock in the back i informed the associate I would return later once I had finished packing the truck... This is where it all went wrong... First online the facility states its a 24 hour facility... Actually its not. The hours of operation is 7am to 7pm but the customer associate I spoke with last night jessica informed me that unit access is from 7am to 10pm.... That's a big difference from 24 hrs. Next is proceeded to pack my truck and get my belongings into the unit.. Boy was I surprised to find out that now one was present in the facility and to make matters worse I couldnt load from the street because the security outer door was timed for 15 second intervals. So I called uhaul just to find i needed to request 24hr access which was never mentioned before. So after plenty of back and forth it was eventually clear that this move wasnt going to happen. I was going to have to move everything back upstairs just so I couldreturn the uhaul rental truck. This was a complete nightmare. I used the truck to move all my stuff but couldnt complete my move because of the facility's lack of transparency. To make matters worse the general manager should be fired for her lack of care or empathy. She refused to take ownership of the miscommunication citing like I should know uhals policy fir her facility. No I wish I could be gone to another storage facility. I probably still will. I dont like the lack of care aspect.... Im exhausted and I still got to do this again this Saturday. So customer service was excellent over the phone. Getting the truck was a painless process. Getting a storage unit was subpar... Again fire the general manager she obviously no longer cares. Its time for her to find new employment maybe making doughnuts or flipping burgers something that places her out of the general public's view.
Jonathan Farr
|
Online Move In
Évaluation :
5
Thank u all for the help.
Bennie Kendred
|
Expérience générale
Évaluation :
5
Best customer service from employees and managers. Love love love!
Kristi Flowers
|
Expérience générale
Évaluation :
5
I never got the lady's name(she was a Latina), but she was very helpful. She saw me struggling to bring in my furniture and she came out of no where with my lock and a cart.
Kayla Henderson
|
Online Move In
Évaluation :
3
I really appreciate the help that was given to me in regards to my history. Thank you so very much.
REGINA BOLLING
|
Expérience générale
Évaluation :
5
I moved in July. My new address is 3939 so. Calumet apt 308. Trinity Archers senior building.
BRENDA SMITH
|
Premières impressions
Évaluation :
5
They made sure I was satisfied
Lakimberly Bobo
|
Expérience générale
Évaluation :
5
ESTA Ultima vez fue la mejor de todas las veces que he rentado storages fueron muy atentos muy amables y cumplieron con todas mis espectativas estoy muy agradecida con los empleados.
Zulema Flores
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lorettia Jackson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DIONTE HARRIS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
angelique whitehead
|
Expérience générale
Évaluation :
5
They have a great manager well I must say a overall great staff. They are for the customers and I would recommend them to anyone.
Raven Wilson
|
Expérience générale
Évaluation :
5
The staff were all professional.
Andre Matheny SR
|
Online Move In
Évaluation :
5
Excellent customer service excellent
I believe in great customer service but you guys were above excellent
Lynnette Eason-Daley
|
Online Move In
Évaluation :
5
Staff at check out was polite and professional
Sharon Butler
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juan GArcia
|
Premières impressions
Évaluation :
1
Les estoy diciendo que no puedo sacar las cosas que no estoy dentro y que tiren lo que hay ay y sólo por tirar la basura querían que les pagara 150 dólares 🤦🏻♀️ Están locos
daniela grajeda
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyle Austin
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL DICKSON
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Naomi Pitts
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Chantay Barnes
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL JONES
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Larry Cobb
|
Expérience générale
Évaluation :
4
Location wherr my storage was at 63rd the employee that was on shift that day was real helpful and well caring
The storage unit rental system is rigged to get over on the customer financially
Joel Garcia
|
Expérience générale
Évaluation :
5
Aucun
Cardell Dawson
|
Premières impressions
Évaluation :
1
You have people living in your storage units. Plus some of the areas are dangerous.
Kenyetta Crawford
|
Expérience générale
Évaluation :
5
Staff was Amazing All of them Communication was Awesome
ANGELA BAISTEN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melanie Vences
|
Expérience générale
Évaluation :
5
I thank you for your helpfulness and your professionalism I look forward to dealing with you all in the future
Antoine McGee
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MICHAEL JONES
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
joann jackson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kenneth Boatner
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yancy Gardner
|
Premières impressions
Évaluation :
3
The lights don't work properly...
silvia giordano
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
sherdae johnson
|
Expérience générale
Évaluation :
4
The Manager is very Professional and Extremely Courteous! The staff is very helpful whenever there is problem and fast to respond and act on it!
Delovey Heart
|
Premières impressions
Évaluation :
5
Just the time because I work
Bianca Lagrone
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juannell Jefferson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Angela Garcia
|
Premières impressions
Évaluation :
2
I luckily never had any issues with my things being taken. However, there was a water damage issue. And this particular facility has homeless people living there inside the lockers. There were several times I couldn't get my things moved because people living in the lockers on the top floors would purposely leave the elevator doors open so that ppl couldn't disturb them. I've used the steps to walk up and gain access to the elevator and there's so many people living in this facility it may as well be a homeless shelter. It's ridiculous. That needs to be taken care of. There's nothing wrong with the staff, they were always really nice. But the homeless issue made me feel very unsafe and was an inconvenience.
Mercedes Jones
|
Expérience générale
Évaluation :
5
I had a great experience with this Uhaul facility. I had a storage unit at this location for several years and never had any problems with my unit or staff. I would highly recommend.
ADORN DOUGLAS
|
Expérience générale
Évaluation :
5
Above and Beyond!
PETER C
|
Premières impressions
Évaluation :
5
They should have the lots for free and free parking
THERESA BARBER-COHENS
|
Premières impressions
Évaluation :
1
My experience was horrible! They sold me a storage space that was already in use over a month ago. I was told I would have the lock included inside the facility. That was a lie I had to buy locks. I was given to other units because of the mix up and still charged more for there mistake for selling me a storage that was already in use. The worst part was that before I went in I called to check availability of the storage space and everything was fine. When I went to take in my stuff I was informed It was nor availability
estrella cuenca
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
sherdae johnson
|
Premières impressions
Évaluation :
5
Always satisfied with my storage unit and truck rentals.
Mary Scheil
|
Online Move In
Évaluation :
2
Le client n'a pas laissé de commentaire.
Rickey Berry
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KANIASHA LOGGERS
|
Expérience générale
Évaluation :
1
You auctioned off my property during a pandemic and hardship. I am trying now to get a legal team to take care of this matter. I do not appreciate this at all, so be looking forward to seeing me again soon.
Randall Drummer
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KAY FAIN
|
Premières impressions
Évaluation :
5
so far i am very well please cause its down the street from where i live. thank you uhaul for good service keep the good work.
Martha Tolefree
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Deyja Smith
|
Expérience générale
Évaluation :
5
Nice place
Lashaun Powell
|
Premières impressions
Évaluation :
5
Great job guy. Thank you so much.
DERRICK MAYES
|
Expérience générale
Évaluation :
3
There was a dead mouse in my storage unit on a sticky trap. Which was not welcoming. Everything else was well kept. The mouse was just disrespectful and needed to be shared.
Melissa Taylor
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIFFANY PULLUM
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tremaine Gardner
|
Expérience générale
Évaluation :
1
Illegally locked my unit for past due balance and it wasn’t past due
Tahisha Hamilton-Sanders
|
Expérience générale
Évaluation :
2
The keypad in the back with the garage doesn't work, so you have to park in the alley and walk around the front to get in and open the garage. The elevator struggled to move and did not align with the floor, making it difficult to roll carts in and out.
Aisha Chaudhri
|
Online Move In
Évaluation :
1
Never got access to the unit. Pitiful customer service. On hold over an hour an hour no one answered. Truck driver who waited almost three hours got impatient and returned shipment Left items in the yard and porch in the rain. My property was damaged. This is all after making several calls to gain access to the facility itself I will be canceling my current contract as soon as I find a new transporter. I can supply you with a copy of the calls. When I finally spoke to someone to cancel the account her only concern was did I leave a unit that I never accessed empty She was totally unapologetic. Never got av
Linda Calvin
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Shraddha Tilloo
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tremaine Gardner
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
ANJOINETTE R PHILLIPS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna Ford
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hillian Brown
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Titus Nixon
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Takisha Yarbrough
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
ANTHONY CORLEY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
YOLANDA LATHAM
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
LaVonnia Rufus
|
Premières impressions
Évaluation :
5
Alvatra was a helpful manger she made my stay at this facility very and extremely comfortable I would recommend this U-haul to everyone she went above and beyond to make sure your needs were meet and I’m not sure if she will ever get a chance to red this but if so thank you agin for your kindness!
Annette Riley
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mellonese James
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eddie Parker
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS ROSS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
angelique punches
|
Expérience générale
Évaluation :
5
Everything was well kept I had it for over 4 years for my business with supplies.
FELICA NELSON
|
Expérience générale
Évaluation :
5
the staff is very knowledgeable and the are patient friendly people
ALONZO WILSON
|
Premières impressions
Évaluation :
4
OVERALL...THE SERVICE WAS A GREAT HELP IN MY TIME OF NEED...I APPRECIATE THE AVAILABILITY OF ACCESS...I MISS TANYA THO...SHE WAS VERY KNOWLEDGEABLE AND QUITE CONDUCIVE WHEN I HAD QUESTIONS ...HOWEVER, I DID HAVE TO CALL CORPORATE ONCE TANYA LEFTED...ANYTHING OUTSIDE OF THAT MY THINGS WERE ALWAYS SAFE AND SECURE...AND AS I LEFTED THEM... THANK YOU FOR YOUR SERVICES. AND YES...I WOULD RECOMMEND U-HAUL TO ANY FRIEND OR FAMILY MEMBER SINCERELY OLIVIA POINTER
Olivia Pointer
|
Expérience générale
Évaluation :
5
Barney and Marta were WONDERFUL to work with! They had amazing, hands on customer service and follow through. Would definitely recommend and use this facility in the future!
HEAVENLY HICKS
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Ciara Taylor
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arturo Cortes
|
Expérience générale
Évaluation :
5
Thank you for being helpful
Sharon Ortiz
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Johnnie Henry
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charlotte Harris
|
Expérience générale
Évaluation :
5
This is my first time at the facility and the people are very nice
kimberlye young
|
Expérience générale
Évaluation :
5
Thank you for keeping my belongings safe. I Thank Barney for all of his professionalism, he was very helpful all the years I have been with you. He really cares for the facility and the renters.
LOUISE COLEMAN
|
Expérience générale
Évaluation :
5
Great customer service,
teresa hearn
|
Premières impressions
Évaluation :
5
I will use it again when needed
Joseph Robinson
|
Expérience générale
Évaluation :
3
The only thing is that it was hard to find any staff most of the time. They need an overhead speaker to get ahold of staff and for other customers to remind them to close the elevator door.
maria barajas
|
Expérience générale
Évaluation :
5
Nobe
Chantilly Farmer
|
Premières impressions
Évaluation :
5
MUCH BIG THANKS TO FRANCESKA!!!
Richard Holton
|
Premières impressions
Évaluation :
5
I'll treated real nice courteous patient and helpful I was in a wheelchair in the place was very convenient
Joseph Robinson
|
Premières impressions
Évaluation :
5
Angelica is the person that assisted me with renting a storage from Uhaul, she was very professional on the phone and in person.
BERNADETTE MCNEAL
|
Premières impressions
Évaluation :
1
Facility was dirty and smelt like cigarettes. Officer stank like cigarettes. The office was all broken down. And not to mention the officer lit up a cigarette and was smoking right in front of my face
jasmine alamilla
|
Expérience générale
Évaluation :
5
Mr. Barney Davis, has an awesome personality and he is a people person. He is always ready to help the customers, he shows the customers how to use the entrance boxes.
Cheryl Best
|
Premières impressions
Évaluation :
5
It was a nice experience. Good place to keep ur things til u get on ur feet.
Ausheka Grampton
|
Expérience générale
Évaluation :
5
Bien
mohammad shraideh
|
Premières impressions
Évaluation :
1
Please should know this isnt where you pay and purchase items. This location is just for the storage space. I waited almost an hour on someone to show me the units and tell me to pay at another store.
Shanell Thomas
|
Premières impressions
Évaluation :
3
The Supervisor Ms. Woods is a beautiful person, she helped me out in a circumstance and corrected it.
Pamela Clay
|
Expérience générale
Évaluation :
5
The Staff has 'Time Management', Skills because it didn't take long at all. I think you do need a Uniformed Security Officer working there around the Clock.
AUDREY FORREST
|
Expérience générale
Évaluation :
4
Tanya the manager was great! She goes above and beyond to help customers and I appreciate her for that!! Thanks Tanya
Stephanie Wilson
|
Expérience générale
Évaluation :
1
The units are not properly secure. Inside of my unit important paperwork slid down to the bottom unit. Some unknown personnel has my passport and U-Haul never retrieved my information.
JEFFERY WEBB
|
Expérience générale
Évaluation :
1
Customer representative Ajay was always rude. Mice droppings was all in my belongings. Always had a hard time to gain access to the facility. I would never recommend nobody ever.
Denise Kelsor
|
Expérience générale
Évaluation :
5
Please make sure that some one put something down for the mice’s they runes every thing
BOBBIE NEELY
|
Expérience générale
Évaluation :
3
Thanks
MICHAEL JONES
|
Expérience générale
Évaluation :
3
The manager came across as quite rude at some points. The truck was in great condition though.
Jackie Malczynski
Évaluation :
3
Le client n'a pas laissé de commentaire.
THYANDREA ADAMS
Évaluation :
5
Le client n'a pas laissé de commentaire.
floyd clayton
Évaluation :
5
Excellent service à la clientèle. No hassle. Love it. Thanks.
Lashaun Johnson
Évaluation :
1
The truck was leaking on the inside I think that I should get some money back
kimberly williams
Évaluation :
5
Le client n'a pas laissé de commentaire.
carmen Gomez
Évaluation :
2
You need enough staff on hand with the knowledge to assist in whatever's needed.
Reginald Winn
Évaluation :
5
The Personal was very patient, polite and professional and enjoyed working with people.
Gregory Smith
Évaluation :
4
There is always room for improvement maybe hire me
ah ah. really I had a very good experience there.
clarence adams
Évaluation :
5
Manager was extremely helpful, courteous, and professional.
DARNELL COLEMAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
terance brown
Évaluation :
4
They were friendly and helpful. Thank You.....
Anthony Robinson
Évaluation :
5
No where to park the truckschedule. The parking is on a main street instead of a parking lot
Alysia White Bennett
Évaluation :
5
Everything was great
debra bell
Évaluation :
5
Everything went very smooth. It was an unusual suprise. It is good to know their are still some quality service available. Merci
Robert Greene
Évaluation :
5
Due what you do but keep it real overall the service was great
MIGUEL SANDOVAL
Évaluation :
5
Absolutly nothing..every member of uhaul where great,kind,friendly i definetly will recommend..
ANA CONTRERAS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deidre Blackburn
Évaluation :
5
Excellent service..
LARRY WHEATLEY
Évaluation :
1
Transforming my move here was the worst experience of my life I give them a 0 on everything nothing was good. the manager was horrible I called customer service and Traffic so much. They sent me through so much I cried several time and couldn't get any help. the Manager there had denied me to move my stuff in, after the lady at Midway had moved me in there. he had put something in my storage and said I couldn't have the room. I had to drive all the way over to midway and the lady had came back with me we looked for a room for about a hour then we went to the storage I was suppose to have and he had put like 20 items in it, so her, my kids, and myself moved the items so we could move in. I spent over $1 200 moving here and was treated so poorly I want some type of compensation back. there was more than this that happen this is just to sum it up all you have to do is listen to the recorded calls
lashawn odum
Évaluation :
5
Rien
Josephine Jones
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward bansley
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trenette Robinson
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dianette glover
Évaluation :
5
The manager was on point with checking me in and out in a timely manner. Yes, I would recommend this uhaul for the future moves. Merci.
olivia pierre
Évaluation :
5
Mary, Barney, and Otis gave great customer service. They were professional and very helpful. I will definitely recommended that location and their service to anyone.
DARLENA MAXWELL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bianca Kidd
Évaluation :
5
Friendly. efficient staff!
John Hervatin
Évaluation :
2
At time of pick up guy was friendly but I was miss inform by him that someone already selected a drop off location different from the one he told me I can go and drop it off to that got me mad after 2 day that I receive a call from uhall saying I was late on the drop off of the vehicle. That was my only concern with this place that they miss inform people.
edwardo carbajal
Évaluation :
5
Excellent service à la clientèle
ricrado molina
Évaluation :
5
My interaction with the staff at the office on 63rd Maplewood was awesome. The staff member that called me on 12/30 from 630-935-0622 Mathew hernandez offered very bad customer service.
krista bradshaw
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENITA STRONG
Évaluation :
5
Le service à la clientèle était génial. Everyone was great, thank you!
marisol aguayo
Évaluation :
5
Nothing.
Albert Montes
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos Zavala
Évaluation :
5
Le client n'a pas laissé de commentaire.
RUBY WILLIAMSON
Évaluation :
3
Le client n'a pas laissé de commentaire.
Rodrick Jones
Évaluation :
3
The truck I had it's back door didn't lock.... The keys didn't work.
jawanna lee
Évaluation :
1
The gentlemen I had returned the truck to billed me higher than I anticipated. How can you go from 120 to 210? You charged 58 for gas and was very rude about the entire process. I will NEVER user UHAUL again at this location. When there's a nigger behind the counter somethings bound to go wrong.
Johnny Stewart
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jaime Garibay
Évaluation :
5
My moving journey was made BETTER by the professional people like Barney and Marinerva who excel in giving me the best place to put my stuff and the experience to offer me the storage unit without any fees for 1 month free, that is a deal that I can use and without their help I would not have chosen to store my things at a U-HAUL place, but the timing and service from them made it BETTER THAN EVER. THANK YOU BARNEY and MARINERVA.
Carr Davis
Évaluation :
1
Le client n'a pas laissé de commentaire.
Antonique Benard
Évaluation :
5
It was a great service.
larry Stevens
Évaluation :
5
Stay as fabulous as you are. Thanks a load off of mover's stress. Way to go U-haul!! ??
Madelyn Johnson
Évaluation :
5
Not a single problem. I was given plenty of extra time and help. Much appreciated. Devonte Blackburn is an amazing Uhaul rep.
Sarina Banks
Évaluation :
5
Le client n'a pas laissé de commentaire.
micheal coates
Évaluation :
4
lower the mileage amount
Joyce Bryant
Évaluation :
5
Each employee maintain the same method of information and consistent professionalism.
thomas Steward
Évaluation :
5
This guy Barney is heaven sent!! Him, plus Uhaul services made my family move and storage so easy, affordable and smooth. I would recommend to any and everyone. Also, my storage unit facility was very clean. A worker by the name Marinerva, had the place smelling great and was very helpful in translating to a non-english customer for me. Our move to storage was stress free. Thank you guys!! From buying boxes, to renting truck, to renting a storage unit, Im very happy.
JADUAN LAMB
Évaluation :
5
After filing a corporate complaint on Saturday from the locations not having my reserved truck, as well as against a General Manager Chrissy Rivera, I almost gave up on using UHaul altogether... But the GM Edwin Clay, as well as an associate Devonte, they went above and beyond to assess my needs and were very understanding and empathetic during my stressful moving period. I am forever grateful for these two at THIS location... However, with the GMs Yolanda as well,as the GM, Chrissy Rivera on 47th street, they need customer service assessment training.
Bianca Harris
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa Ramirez
Évaluation :
5
I think this facility is great. They have very nice employees. Devonte , Edwin and Barney are great individuals. I would most definitely use this Uhaul location again. Great job you guys!
Devonte Blackburn
Évaluation :
1
Le client n'a pas laissé de commentaire.
Julia Gomez
Évaluation :
3
Le client n'a pas laissé de commentaire.
mary hernandez
Évaluation :
5
U haul did a great job with service
ALBERTO ALICEA
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kesha Spivey
Évaluation :
5
Le client n'a pas laissé de commentaire.
Moneka Rogers
Évaluation :
5
Me. Edwin was very professional and kind . Merci
Machelle Boatner
Évaluation :
5
I would like to thank the guys who help me out a lot Mr clay and devonta
MARQUIS GILMORE
Évaluation :
5
Continue to maintain great service
Sterling Bates
Évaluation :
5
Le client n'a pas laissé de commentaire.
Madrinia Ward
Évaluation :
3
Le client n'a pas laissé de commentaire.
analizbeth munoz
Évaluation :
4
Le client n'a pas laissé de commentaire.
Adrienne Belton
Évaluation :
5
This location worked out perfectly for us. Devonte was knowledgeable and courteous.
Heather Alvarez
Évaluation :
5
Friendly and knowledgeable staff.
Maria M Godinez
Évaluation :
4
Le client n'a pas laissé de commentaire.
lashaun price
Évaluation :
5
My overall experience with U-Haul was great Devonte Blackburn customer service skills was excellent I would recommend this U-Haul location to family and friends and would most definitely use this location again thank you
jennifer walker
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathan Brooks
Évaluation :
5
Professional and courteous
robert denwood
Évaluation :
5
Le client n'a pas laissé de commentaire.
MALCOLM Webb
Évaluation :
4
The young man that help me Devonte Blackburn was friendly, helpful and knew his job. I used u-haul twice in one week and I Will come back to this store. Thanks Devonte GREAT JOB
Bertha Waston
Évaluation :
5
Le client n'a pas laissé de commentaire.
Schlonda Buckley
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charlotte Franklin
Évaluation :
5
The entire rental process at Uhaul was terrible. I reserved a truck weeks in advance only to be called the day before to be told that there were no trucks available. I had to wait until the next day and when I arrived in the store I was told there still was no truck for me. This is entirely unacceptable on the part of Uhaul corporation. If it had not been for Edwin and his team who went above and beyond their job descriptions (and eventually had to give me a damaged truck), I would have had to pay thousands of dollars in extra rent and lost wages. These logistics problems that Uhaul seems to face have been solved by other industries (see rental cars for a good example) so there are no excuses for this type of delay. Also, telling the customer, as Angel in the Chicago dispatch office did, "to be flexible" is not an appropriate response to the problem, especially after two consecutive days of unavailable equipment.
Chris Sukhu
Évaluation :
4
Le client n'a pas laissé de commentaire.
Deidre Blackburn
Évaluation :
3
Le client n'a pas laissé de commentaire.
Candice Williams
Évaluation :
5
I do not remember his name but he was very pleasant !!!!
Ta'Eyshia Cox
Évaluation :
5
The visit/rental was excellent. The csr was very friendly. He had us laughing. I would go here again and again. Thank you guys for a great experience.
ikeda bowman
Évaluation :
3
The representative at that locations was very professional and helpful ..he made the whole experience a easy transition..I would definitely use this location again ...
Tina Morton
Évaluation :
5
Hire more employees like Devonte he was very professional polite courteous and very knowledgeable he knew his stuff he had me in and out and over all I had a great experience
Pamela Banks
Évaluation :
5
Aucun
Irma Moreno
Évaluation :
5
All went well, my move was a success. The service connector was very courteous & informing. ??
cassandra henderson
Évaluation :
5
It's the best one I've seen yet
Ritha Shields
Évaluation :
5
I had the pleasure to meet Devonte Blackburn was very respectful friendly I was treated as if I was a family member andI love it so the facility and equipment we as clean ready to go I also rented a storage space very clean not expensive the price is perfect for my budget I have told family and friends where to go for a U-Haul and ask for Devonte also at the storage I had the pleasure meet Mari she's great too she answered all my questions she also made me feel so comfortable I felt as if I knew these two for ever it was the best experience I've ever had this being the first time renting a truck and I had a storage and switch to U-Haul that should say something about the employees at the facility on 2540w 63rd st thank you to these 2 people made my stressful transition so easy
Wanda Cintron
Évaluation :
5
The manager was great to work with
Deandrea Adams
Évaluation :
3
Le client n'a pas laissé de commentaire.
Gloria Meza
Évaluation :
5
Manager on duty was great! We were behind schedule with the transportation of all the file he was very curtious and professional, understood our situation and was ok with us returning the truck a bit late.
Jose Treto
Évaluation :
5
I have rented twice here. Each time has been a very pleasant experience! The staff is very friendly and attentive.
Sofia Villarreal
Évaluation :
5
Excellent customer service
KARL BLACK
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jelian Steward
Évaluation :
5
Friendly, explained everything I needed to know and answered all my questions. Made it a easy process, thank-you!
Bruce Magana
Évaluation :
5
Great service and very helpful
carol kraus
Évaluation :
5
My name is Stephen Curry. I rented a U-Haul truck this week from U-Haul Storage of Marquette Park, 2540 W. 63rd St., Chicago, IL 60629. The manager who worked with me was Edwin Clay. I have to tell you that Edwin gave me the best customer service that I have ever received. He called me several times to let me know the details about my 15' truck rental. When changes were needed in my schedule, he worked them all out and called me to confirm everything. When I went to pick up the truck, he parked it in the shade for me so that it wasn't hot when I got into it. He was always calm and helpful with each detail. It truly was service with a smile! In fact, it was the best customer service that I've ever had from any business. I would nominate Edwin Clay for Employee of the Year. Thank you, Stephen Curry 484-354-3063
stephen curry
Évaluation :
5
Keep improving a good service
Roman Gualpa
Évaluation :
5
Do-nothing keep up the good work??
ELEANOR PEOPLES-CONWAY
Évaluation :
5
Nothing the service was excellent.
ELEANOR PEOPLES-CONWAY
Évaluation :
4
Fantastic job, very professional and courteous.
Ed Frazier
Évaluation :
5
Great service. Nice people
Tilisha Tucker
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antoinette Mitchell
Évaluation :
5
I really like coming to this location due to the respect and there really nice and have great customer service
SHEMEKA KING
Non les évaluations ont été soumises pour cet établissement.