Everyone were extremely friendly and helpful. They went out of their way to be accommodating. Absolutely NO problems with the storage experience.
PHYLLIS F | Premières impressionsCustomer Reviews for U-Haul Storage of Pascagoula
Testimonials From Recent Customers
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This was my first time renting a U-haul and it was a painless experience!!
James RI paid for the insurance, got the uhaul stuck extremely slightly and was told I would have to pay $450 to get pulled out of the ditch. Why did I pay for the FUCKING insurance?! Absolute dog shit Uhaul, absolute dogshit
David-Author SBoth, the young lady that rented me the truck and the gentleman that checked the truck in on my return were professional friendly and courteous. A pleasure to deal with. Would recommend this facility any time.
Mike TEverything went smoothly.
Donna CU-Haul Storage on Short Cut Rd., in Pascagoula, MS, has very shady people...2 in particular. My lock was cut off without my knowledge by their staff. No one notified me, mailed me a key, nor was their a valid explanation as to why it was cut off. Sheena and her partner I do believe Jonathan just couldn't fathom as to why my lock was ever cut, even though they are the managers, AND HAVE BEEN since I've stored my belongings at that facility for 4 years. I do pray that I nor anyone I know is in need of a storage facility again because I quiver at the thought of having to deal with that green haired quadraped and her ocular cohort. And when I asked them to cut off the lock that they clearly had replaced, they initially didn't even want to cut the lock, that they put on my storage, that I was never notified about. But Sheena went straight in her kennel and found that envelope with my name on it after she pretended that she had no idea and you could tell that she was making up a story about how it was accidentally mistaken for 114 which is across the hall and before you even get to my storage. Her partner in crime was so nervous the entire time, I thought he was going to faint. It was truly pathetic to see the two of them trying to recover from scheming on a scam. But I will never eeeeeevvvveeeerrrr recommend this facility to anyone for anything. And I may have that guys name wrong...but if you read this you do know that I am referring to you...the young man, not the older gentleman and I am not referring to the younger woman either you two are great! And to clarify...I never missed a payment in 4 years, not one. I have never received a letter stating that my things were scheduled to be sold at an auction, although I don't think that they would have ever made an auction even if I had received a letter. The two of you should go home and repent for your failed sin!
Amy B | Expérience généraleCan’t see anything that’s already great.
landy MNothing, the manager was great!
Jim WI have not received my receipt by email they said I would get.
michael wA little more trained and prepared cashier
Deanna WYou dont want this review but you asked for it. I was told the vehicle was as clean if they had done it and thanked. I returned it on time. I have to wait several days to be refunded deposits... For some reason there were several errors in charges and double charges and missing equipment in thier pc... They fixed it I got a receipt. No biggy. My issue is... Some 2 months later I have to block them from my cashapp account because they tried to charge me 113 dollars in my sleep. The charge reoccur and i know because i get a notice that I blocked them. While were here....do you guys wanna stop trying to steal my money? Glad you asked for a review.
Brandon B | Expérience généraleEverything was great. I don't see a need for improvement with the staff that was on shift when I rented & location is also great
Barbara CExcellent customer services!!
MARQUETTA WRien
Tamika CThe man working was just excellent
brandy cThe help would not answer the phone.
Cliff NValerie did an outstanding job. No improvement needed.
michael rThe manager Johnathon made it a very good experience.
Tamara MGreat service!
Carolyn MOutstanding customer service I would not go anywhere else love this store and the people in it 😀
lawana bWorst customer service I have ever seen. I was 2 hours late and they started cursing and accusing me of stealing the trick.
Anna WCustomer service was excellent!
Christopher bRien
Cleather DJonathan B. was the friendliest person and made the experience exceptional. He's an asset to Uhaul.
Tamara MThis manager and trafficking went over and above to help us get what we needed!! Thank you so much!!!
Gary SGood customer service and friendly people working there.
STEPHEN CTheir customer service was phenomenal. I will highly recommend.
Dominique SVery happy with my decision to rent from this U-Haul location. Would recommend.
paul pManager there on Sunday when I picked up and returned the truck was awesome
Eric LStaff was very helpful and accommodating 🙂
kimberly r | Expérience généraleI initially made my reservation online for a pick up at the Gautier 1 Stop Pawn location. They did not have a truck for me there so they called to find out where my reservation had been sent. The person on the service line said they tried to call me and had sent me a text, neither of which was true. I did my part as the customer and it's ok if a step was missed or marked as complete but not done on the company's end. Instead of trying to place the blame on me, they could have just apologized and corrected the situation. I work in a service role and I know it's better for the company to accept responsibility for a misstep and make it right. I was late for my appointment time, but the truck wasn't there anyway. The staff at the location where I did my pickup and drop off was fantastic, no issues whatsoever.
Marjorie HThis was the nicest company I ever dealt with that were friendly help help you as soon as you come in had answers if you had questions it was great I always recommend somebody to go there
Justine B | Expérience généraleGreat customer service and a feeling that your needs are important and handled in a very friendly and professional way..I will definitely be back for business.
Katherine GI experienced great customer service, everything was explained to me in a professional manner and the sales person was friendly, nice and considerate.
dominick hSpeedy and great customer service
Dominique MRien
Danny LThe Staff Was Very Professional.
detrice nOnly issue was the tire repair notice was not reset. Everything else was good. Center's staff was friendly, and professional. Merci.
MELVIN HExcellent service. No improvement needed
george aExcellent service à la clientèle.
angela jThe GM is who I believed that helped me was really nice. He distracted my son and consoled him so I could handle my business.
Reshae M | Premières impressionsThe Manager Jonathan was extremely helpful. Have a Blessed Day
james a | Expérience généraleJonathan the GM at this location was amazing. His customer service is out of this world. He is very patient, understanding, and kind. When/if CASA of Southeast MS or myself ever need a U-Haul rental again we will be reaching out to Jonathan at this location. Merci
Terssa JTruck needs maintenance drive ò
Mary MThe employee who helped me was very was very nice and helpful
Rymario ABetter information about equipment needed to complete storage's
lonnie sThey do good work
johnny rYes, Valerie was super helpful and accommodating! Will certainly come back!
Margaret ZI thank you guys for my overall experience having to put trust in you guys with my valuable belongings. It was a long year but my time is up and I am happy to say I found a place to live. If I ever were to be in this situation again I will most definitely be Uhaul again. Thank you guys so much..
Alicia W | Expérience généraleTruck needed repairs
Deborah DNothing, I have been using this U haul for years with no problems. Always good people working there and make you feel like you are important to them. Great job as always.
FONTELLO WThey went out of they're way to accommodate me. Very satisfied.
Justine B | Premières impressionsKeep doing what you are doing!
richard MGive Hayden Brister a raise. He took excellent care of me and made sure everything was the way it is supposed to be before I rented from this location.
ROBERT SService rep’s were great!
MICHAEL SAwesome location for pick up and drop off of rental equipment with uhaul
MITCHELL MNa
Doella TGreat rates and service.
RIKKIA BSince they have new people working there. They have really cleaned it up, fixed the leaky roof and been beyond nice and helpful.
Frances H | Expérience généraleEverything was great on both pick up and turn in. Great people working on n both ends made the rental time much easier. Quick hookup and check out and extremely fast check-in. Great place.
Thomas HExcellent help from Mrs Rebecca and others. Will do business there again
Anthony WThey are the best
Robenia DVery helpful & polite
Sharee W | Expérience généraleNeed better locks
Trinitee B | Expérience généraleI was storing my mother's effects until I could retrieve them. From storage to booking a trailer they were great. One of the guys was kind enough to help me get some of the heavier boxes on the trailer, as I am almost 70, and he was sweet and kind about it. Just a little hand and a little push made all the difference. Everyone was professional and well trained. I had no issues with the trailer setup, all the way back to Idaho. I had storms and high winds, but I don't believe that is in their scope of duties. Everyone was really great and I appreciate everyone's help.
Judith E | Expérience généraleEverything was fine!
Tyrone K | Expérience généraleDespués q rento los almacenes d uhaul los mismos trabajadores me los liquidaron y no pude poner mi mudanza haciéndome perder 1 día d trabajo
billy r | Premières impressionsThe staff at the counter was professional, helpful, friendly, and informative.
HERMAN L | Premières impressionsThis was a make shift facility.
CANDACE M | Expérience généraleI needed something bigger but the size I got was the only size they had.
ERICA M | Premières impressionsThe unit I paid for had junk in it. The manager was holding the unit for someone but did not have it in the computer, that was unit 107. Unit 114 was empty but again not available according to the manager even though the staff member I was dealing with said it wasn't reserved in the computer. My gate code wouldn't work. There weren't any units available but I was charged $104 anyway.
Swank H | Expérience généraleThe girls up front working the desk are the only people I met and was so friendly and understanding and helpful I enjoyed them and felt like they was family! They was helpful in every way and told me about important things I didn't know and gave me their honest opinions.
Maranda B | Premières impressionsI am SO pleased with this Uhaul location. The general manager, Sheena, was a huge help and went above and beyond to help me out. She made my move less stressful. 10/10. Je les recommande fortement.
ARY D | Premières impressionsThe "climate controlled" storage units have no AC and so I am now paying for a storage unit that is not worth the price. My furniture is probably going to be ruined by the end of the month and completely covered in filth. I will not be using Uhaul's storage units ever again.
CANDACE M | Premières impressionsAccomodates any and all storage needs! 🙂
Amy B | Premières impressionsThe staff was friendly and so helpful. They went out of their way to help me. Special shout out to Dana and Larry ! Partly because of them my 1 000 mile move was less stressful. Thank you. I would definitely recommend this location.
Karmen B | Expérience généraleI will maybe be back for a unit but everything was great thanks
Angela D | Expérience généraleStaff where all beautiful people enjoyed coming to the unit
cornel c | Expérience généraleThose units are awful. I haven't put anything in the one I have.
Doris S | Premières impressionsCustomer service was very helpful and courteous.
Elsie D | Premières impressionsI could not get a phone call from the manager about the items that were ruined by a leak in the unit or getting a pro rated refund for the 3 weeks left in the month. Sherman Miller 228-217-2252
SHERMAN M | Expérience généraleVery helpful.
Larry R | Premières impressionsVery helpful staff!
BRIDGET D | Expérience généraleThe rental process is very slow
Rand B | Expérience générale:)
John T | Expérience généraleI called you number and talked to people in different places but no one would transfer me to the storage facility that had my pods you lost my pods by putting the wrong number on the invoice
John G | Expérience généraleThe manager and team in Pascagoula was fantastic the rest of your team more training training there was no communication between them your system is as bad as your telephone assistance helping me
John G | Expérience généraleThis store was fantastic the rest of your u- haul iPod assistance over the phone needs retrained. They knew nothing about my situation. There was no communication between your people Can't finish
John G | Expérience généraleLe personnel était amical et serviable. A very secure place for storage. I recommend it for storage.
Jean P | Expérience généralegreat job
Gerald J | Expérience généraleWhole lot of inconsistency ...
Erika G | Expérience généraleStaff was always very friendly and helpful!! Will definitely recommend to friends and use again if ever needed.
Bart S | Expérience générale