Customer Reviews for U-Haul Storage of Riverwest
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

5

Keep up the GREAT Work!!!

Évaluation :

5

The store manager Ms, Victoria I believe that's her name. Her customer service skills is second to none. She's absolutely amazing. Upon arrival she was Assisting another customer and I watched the way she took her time to explain things to him clearly. Then she assisted us and made it so easy. Moving/packing is frustrating enough. Ms. V made everything so natural and normal. She's the best!

Évaluation :

1

This place has the worst GM VICTORIA STANTON!!! She's ghetto and unprofessional.

Évaluation :

4

The young woman who helped me check-out was knowledgeable, efficient, and friendly. Excellent experience.

Évaluation :

3

The staff were unprofessional, cussing, not helpful, ignoring the customers, nasty attitudes and having personal conversations on their cellphone with their boyfriend.

Évaluation :

4

My only request is that Staff call people whose due date is there and ask them if they intend to stay after their rent due date. When I rent I only need it for what I paid for, if I need more I'll come in and pay for more so there are no assumptions that I'm staying further.

Évaluation :

2

We was charged for a storage space that was in use of another customer so distasteful.

Évaluation :

1

I rented a storage unit but never had a chance to use it as it had a lock on it. Wait 23 days. Left phone messages, came in to the office in person sent an email spoke to someone at headquarters, left on hold for over 45minutes. Eventually found all the messages were ignored then told it could be 30 more days to cut the lock and clean it out. So I canceled the storage unit. Staff was nice but that's about it.

Évaluation :

4

It wouldn't be a bad place if your staff is capital location didn't have a nasty attitude. Also, if they show respect they have no respect for people they don't know how to talk to people and I'm the one that paid a salary. I don't know if I would prefer a friend to you because you went up on the prices and everybody can't afford $180 a month that's just crazy.

Évaluation :

5

Merci

Évaluation :

1

The unit had bug!!!!I would never recommend this facility.I had to throw away many of my belongings. I had to was everything. In addition my end table, kitchen cups and clothes were stolen. This was a terrible experience!

Évaluation :

4

Très bien

Évaluation :

5

Two years and my property was the same as when I put it in...secured and safe...the agents at the property were all courteous and professional.... Especially during move-out...if I ever need storage again it will be there

Évaluation :

5

Baki is friendly and very helpful

Évaluation :

5

S.O.

Évaluation :

5

very satisfied Then the very understanding with our situations and we can't pay at the time they help out

Évaluation :

1

Sent me a $700 bill in October after I attempted to end my contract in May.

Évaluation :

1

I reserved a unit at Walker's Point U-Haul and when I arrived I was informed that they did not have any units available. I had just rented a u-haul and moved from the East coast and so had been receiving emails about 1 free month of storage when I rent a unit. The Walker's point location could not help me find a new place and so I called the uhaul number. The representative was very helpful and booked me at the only available unit equal or larger to what I had reserved which was at Riverwest. He said the increase in cost would not matter since I had one month free of storage. I arrived at the location and they originally told me they didn't have the unit I ordered. Eventually that was cleared up and I was given a unit, but they refused to honor my free unit. At this point I had wasted 4 hours trying to just get a unit and had no choice but to pay and take it up with customer service. When I arrived at my unit I found 5 chairs and a 500 pound desk inside. We were forced to move it ourselves out of the unit and it is still sitting outside 2 weeks later. I have yet to resolve my issue as every time I put in a dispute the manager closes it out before contacting me. I moved all of my stuff out half way through my rental period, they called me while I was at work and left a message asking if I had done it or if my things had been stolen. I have tried to call back 5 times and no one will answer. They then cancelled my rental even though I have two weeks left that I paid for, without my permission. I was planning to use it again in that period. So now I have to get help on that issue as well.

Évaluation :

5

You guys are awesome

Évaluation :

5

Very easy process

Évaluation :

3

When trying to reach someone over the phone the process takes way to long. The inapp customer support has limited help options which makes the process even longer when trying to close an account. If you upgrade the system and allow customers to submit photos of the clean unit and allow customers support the authority to close out an account instead of having to go to the store in person. Or call and reach customer service instead of a crew member at the physical location things would be processed quicker and more smoothly.

Évaluation :

5

Nice people, great place!!!!

Évaluation :

5

The team did a very nice job over the several years that I had a unit here. I always use this location when renting a truck or trailer. Consistently cordial and good customer service.

Évaluation :

5

Keep up the great work

Évaluation :

3

The initial customer service was okay. But, when I returned the truck early, I was finished by 12 noon, I wasn't refunded any of my money, also I only went a short distance and parked loaded truck and went to storage unloaded and gased up and put a total of 10$ in the tank and the gas lever never moved. Still didn't receive any money refunded!

Évaluation :

3

I only used this storage because I was desperate and short on time. I was assigned a unit that was occupied and then given a upgraded unit but told I would have to pay the upgrade price after my first month even though the mistake made was not mine. Also I was told there would be a lock inside the unit but there was not. Very mediocre place and mediocre service.

Évaluation :

1

I found dead rodents in my storage area, I really don’t want to store my belongings there.

Évaluation :

5

Entire process was easy. When I went to my unit, it was easy to gain access. I was a little surprise to see all the other units in my row with tags for non-payment of rent. Storage Wars!

Évaluation :

5

Excellent place!!!

Évaluation :

1

They let someone other than myself to enter and remove my lock and place theirs on my unit... When i told them what happen. They would not cut off the lock.. So sad. Things of mine were missing.u Haul would not look at the tapes and i loss

Évaluation :

1

The first space was too small and hard to get into. Changed to larger one but it was taken, staff had to come to storage site to look for open one. Long wait and inconvenient.

Évaluation :

5

The clerk that registered me was very informative and explained every thing great

Évaluation :

1

Even though the rent on my unit was due on the 29th and I moved out by the first they still made me pay a whole full month's rent for the facility

Évaluation :

2

Your facility has problems with mice . I found dead mice in my belongings and mouse droppings all over .

Évaluation :

1

Overall bad experience. 1st time renting storage there. Staff was not welcoming or friendly. Facility was about a mile away at dead end of a pot-holed road. Had to go 5 mph with filled trailer. When we got there, there was a lock on the unit we rented. We are still not in the unit. We needed the trailer to load for our new home so went back to unload it. Got a call from u-haul while unloading but they did not leave message. Calling to cancel contact now.

Évaluation :

5

You need to hire a lot of people do you have a good business and you need to hire more people it’s important to keep the flow going so people can get in and out as quickly as possible have a great day thank you for your time some of the storages are a little too high in price but overall you’re doing a great job

Évaluation :

4

Terrance, had excellent customer service and was very helpful and informative.

Évaluation :

3

Staff were very rude.

Évaluation :

5

Always excellent and knowledgeable and extremely helpful service. Baki is a pleasure to do business with!

Évaluation :

4

No comments needed...clean and serviceable.

Évaluation :

1

Horrible

Évaluation :

5

The girl that helped me have great customer service and I genuinely appreciate that. I will definitely come back to this location.

Évaluation :

3

The first unit was too small, the 2nd unit had items from the previous tenants, a small pool of water & droppings all over. We were told to move the items, which we did not, but got a different unit.

Évaluation :

1

I had rat poop all over everything in the unit also they ate my kids wooden stands I had to throw them out had to really clean and sterilize all of my things and infant baby furniture took money

Évaluation :

1

Nice facility but run very poorly. Still getting threatening letters about over due storage rent on a unit I don't have! I've called, emailed and written letters to no avail.

Évaluation :

5

The storage was accessible when ever i needed it. The manager was nice and polite. It was clean.The bathroom was always clean.

Évaluation :

2

Customer services was bad and I didn’t like it no free Miles and I spent a lot of money

Évaluation :

5

You guys were very nice and concerned about my circumstances. I appreciate how everyone treated me. Merci

Évaluation :

5

The people that work at UR they treat you with respect

Évaluation :

5

This facility is very well run and the people are very helpful.

Évaluation :

4

Really satisfied!

Évaluation :

5

Thank you for your diligence.

Évaluation :

4

Some of my things got wet but overall it was ok

Évaluation :

5

The GM baki was so helpful and caring the whole year I used the storage facility east capital is the location to go to

Évaluation :

5

Great experience!

Évaluation :

5

The owner had such a great energy. He was so kind and helpful. I'll be back for sure!

Évaluation :

5

The U-Haul team was/are very proficient in not only customer service, but they also had/have genuine warmth in both characters and personalities. And a shoutout to Baki, who went above and beyond duty

Évaluation :

5

never had a chance to use my storage it but I feel it is a great place to do business with

Évaluation :

5

She was awesome i love to business again

Évaluation :

5

Very professional workers.

Évaluation :

5

I had a wonderful experience and would not hesitate to recommend this U-Haul location to my friends and family. Excellent customer service and well-run facility.

Évaluation :

5

Great service

Évaluation :

5

I love the uhaul place. They were reasonable friendly and helpful and understanding. Also it was a safe secure place. Being there work in my favor and I'll make the uhaul place my number one storage.

Évaluation :

4

We are happy with the local U-Haul dealer but very unhappy with the national U-Haul reservation and customer service. Our business will NEVER rent a U-Haul truck again.

Évaluation :

2

Didn't get it

Évaluation :

5

I didn't go with this storage place .

Évaluation :

3

There was difficulty with auto pay. I confirmed thru uhaul chat that auto pay was set up. I replied to an email from 750031_GM@uhaul.com stating autopay was set up I got a lien notice 2 weeks later.

Évaluation :

4

Overall happy with condition and cleanliness of 10 x 10 x 8 inside unit. Had difficulty following up on reservation. Customer service seemed to have a hard time finding order which made me nervous