Le client n'a pas laissé de commentaire.
ang ajootianCustomer Reviews for U-Haul Storage of Rogue Valley
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Says elevators available however, not for the Unit I rented...:( I guess 2,5 flights of stirs wasn't far enough up to have elevator access. Though I'm thankful because I went from paying almost 300/m for storage at buxbear to 90.
Christina Gaines | Premières impressionsThe manager of this location deserves a raise he went above and beyond. We asked to see the unit he took us to show it first wasn't big enough. I found a unit that wasn't posted yet he looked at it, saw it was cleaned and made it available so that we could have it 1000/10 would and will refer them to friends family and my customers at work
Zachery Koch | Premières impressionsThe facility is packed with vehicles and equipment everywhere. The staff has to park thier cars back by the storage units and it makes it hatred to back out of there. The United were built so that one could drive around the building, but now there is equipment stored on one side right in the drive so that we can't leave without having to back up. The whole place is too small for the amount of equipment stored there. It's quite cramped.
Charisse Ellsworth | Expérience généraleDidn't use it it was to small
Heather JACKSON | Expérience généraleThe area and means of storage are good, but the hours to access were not convenient. M-S 7-7 S 9-5. Alarm was set after above hours so you couldn't enter.
dawn preble | Expérience généraleFor those who have storage upstairs it would be nice to have an easier way to move stuff up and down stairs. An elevator or something like a dolly to be able to move stuff upstairs would be helpful. The steepness of the stairs and the fact they are the same color as the floor makes it disorienting to try to walk down them with boxes in your hands and not worry you are going to miss a step and fall down them.
Blaine Brazzle | Expérience généraleIt would have been better if the hours were different and making it more accessible. Too hot in the building
Shannon Brasley | Expérience généraleNathaniel is the absolute best and definitely a keeper. He has excellent customer service skills!
Tiny Hudson | Expérience généraleI have one issue and that's being charged for this month on the morning I was moving out, and shouldn't be charged for this month. I left messages I was moving out and you still charged …. Please refund my rent soon!! Thanks
Debbie Craft | Expérience généraleMarlon and Gary were a huge help in helping me get a storage unit and moving truck set on very short notice.
CJ Lamona | Expérience généraleTry je staff has always been so willing to work with me amd find the solutions I need for my moves.
John JENNINGS | Premières impressionsThank you :)
Suzanne Prince | Premières impressionsThe staff was great!
Frank Pangborn | Premières impressionsJo at the desk was amazing!!! She made the process of clearing out my unit and renting a truck a breeze. She really went above and beyond for me. She is a valuable part of that team. Allen with maintenence was also so helpful when I had issues entering my code. These 2 deserve some recognition.
Ashleigh Pierce | Expérience généraleOnly been there a couple of days so far it's been great
charlie Simons | Premières impressionsNathaniel is awesome!
Tiny Hudson | Premières impressionsGreat job
Mark Stevenson | Premières impressionsSplit level storage unit sounds like there is 2 levels in actual storage unit. Not that the building is split level. Kinda deceiving to people who don't know storage vocabulary.
Makayla Goins | Online Move InI appreciate the staff for making sure my storage was the right size for our belongings
DEBORAH KIRKENDOLL | Premières impressionsI am almost 70 yrs. old & my storage was up 2 flights of stairs. You have no accommodations for handicapped people except for parking! I Unloaded a 20ft. Uhaul with a fridge, etc. up stairs!
YVONNE RAUCH | Expérience généraleI was overcharged for storage unit but then charged again for a bigger room because of construction in the room i payed for. It wasnt my fault so i shouldnt have to pay more. Room is pretty ok.
Melody Hefner | Premières impressionsMarlon and Jo helped me with getting the unit. They were both very kind and Marlon even helped me move a mattress. Excellent people.
BRADLEY VERMILLION | Premières impressionsThe guys that work there are great....Anthony and Marlon have been very helpful and very professional!!
Kimberly Lahud | Premières impressionsFriendly and helpful service. I have been renting a unit for 10 years!
GEORGEANN VILLANUEVA | Premières impressionsvery difficult to get to my storage always too many trailers and employee cars in the way
DEBI ENRIGHT | Expérience généraleStaff were, without exception, always friendly and put effort into making transactions simple and quick. My storage room #7 was not optimal due to a concrete beam coming down from above about halfway into the room. I was disappointed to have to close my storage and would have stayed customer longer but my bill kept being increased regularly with no added benefit in kind, so became unaffordable.
JAYNE DOTSON-TAJON | Expérience généraleGreat experience and quick
Drew Boles | Premières impressionsI reserved a truck for 10-6-22, got confirmation on my phone. When I arrived they couldn't find the reservation. Made me start all over and made the whole process take forever. But us badly behind schedule and still had over 3 hr drive to get back. The online quote was much lower than what I was charged in person. I have done thousands of dollars in business with uhaul over the last 1 1/2 years and still have two units with you. Couldn't be anymore unhappy with uhaul right now.
Celeste Teets-Patton | Expérience généraleThe only complaint I have is about the truck rental .... I ended up having to use it for a few extra days , and I did not have my phone service working at the time , but I could use the Uhaul app through wifi , but for some reason my truck rental was not showing up on my account otherwise I would have extended the rental on there. Although it probably wouldn't have helped my balance at all ... ended up paying like 170 for 3 days plus mileage , which I have no idea how I traveled 67 miles in medford alone ? Lol anyways it's all good thank you guys again ... you guys are very good at rouge Valley uhaul
Lakhwinder Gangar | Expérience généraleI rented another unit and it took the employee 4 tries to properly submit new entry for unit. She was cussing about the computer system not letting her and another unit. She finally after we waited almost an hour got the unit and we started loading our things in it. When it came time to lock it up the lock holes were not even so I couldn't put our lock on it. I explained this to lady and she said let me go try after waiting again she came back and said ok I'm gonna have to call maintenance to fix this. In the meantime she put a small lock of her own on our new unit and didn't give us a key. We returned on Sunday the next day and the doors were being painted and we were told we'd have to come back in a few hours. No access to our stuff. On Monday I returned to the small lock on our unit still on and not even locked just hanging there unlocked. Maintenance has still not fixed the lock. She still has her lock on our storeage unlocked so basically I paid nearly 100 to put our belt ngings in a unit we cannot lock we were not able to access it on Sunday when we needed to get clothes for my daughter for school. So I'd really love my money back. The employee should have offered us a unit that was capable of shutting and locking. Also if painting doors that should be done on hours that are closed to business. This is absurd and terrible business if you ask me.
Heather Stacey | Premières impressionsI do not recommend anything to anybody. U-haul as a whole is fantastic each facility I have dealt with the staff has been spot on and at times gone out of thier way to ensure I had what I needed. Thank you Tracy Warren
Nancy Veilleux | Premières impressionsThe facility needs upkeep - no fault of staff! It seemed like they did not have adequate resources and were located in a crime area of Medford, oregon. And the cameras are not effective. That said, I was satisfied with with our experience. The staff was awesome, and nothing was stolen!
Carol Dyer | Expérience généraleGary has been extremely helpful each time we've come in for storage. We've been really happy and that's why we've returned several times for our storage needs
SHELLEY GILAD | Expérience généraleFront desk. people wonderful
Carole Devitt | Premières impressionsI was charged for a extra day and I didn't have the truck a extra day
Robert Bilodeau | Expérience généraleI'm still here and door still don't open for me been 6 months so they checked me out and checked me back in to unit #115/116 I will be by today to try and figure out what's going on I was in on Saturday afternoon 6/11/22 and paid $89 since rent increase
Kristina Klump | Expérience généraleI moved out on the 28 th rent due on 29 th and they say i moved out on the 30 th taking another month of prepaid rent i will never trust uhaul again
Scott Mcpherson | Expérience généraleGary was amazing and handled all my issues! Not to mention the manager Marlon was beyond helpful and knowledgeable on all my questions. Everyone was great!
ANTHONY DEPRI | Premières impressionsThe gentleman wad very courteous, helpful, and knowledgable.... which is always nice and especially at the end of a long trip! It was very refreshing to get him after dealing with the people at the storage and the man at the facility I picked the truck up at in Weed California. Customer service is lacking at both those facilities I must say.
Kelli Loux | Premières impressionsThe lady that assisted me was great, which was not the experience I had at the Uhaul store in Kentucky. She was knowledgeable, helpful and kind!
Janelle Penwell | Premières impressionsEveryone was always nice and helpful all of the time
BRENDA WILSON | Expérience généraleOnly have one complaint. I had to buy their most expensive lock..I already had one. They said I had to have that kind樂
debbie edwards | Premières impressionsThe staff was extremely friendly and helpful and took time to understand my needs and get me the right storage unit
ROBERT MCADAM | Premières impressionsIt would be nice to be able to access storage after hours as most people work during the day. Otherwise my experience was so good I am applying for a job there! Cj & Mike were great!
Elaine Harris | Premières impressionsThe price was a bit much but thank you
James Actor | Expérience généraleI am shocked that the storage facility does not have a freight elevator for the second floors. Fortunately, my load was light, but I am sure others are not as lucky. In addition, the time the storage buildings close is too early and not too practical for people who work during the day.
JON JENNINGS | Expérience généraleThis was the most horrible experience. After driving 5+ hours and an email that said that the storage facility was open 5-10pm we were told that they don't allow people to load in after 5. We had literally no other place to put our stuff other than a small hotel room. We had a 5x5x5 unit and it's not like it would've taken us long to fill it. On top of that the facility was disgusting as well as the guys who were working. It was grossly irresponsible to use an excuse of we just haven't update our information on our email as justification for not allowing people but 10 minutes to load their unit. It was absurd, and we will NEVER use U-Haul storage EVER again.
Jonathan Vogt | Online Move InNice people and clean units, a happy customer.
Deborha Patten | Expérience généraleDrive up units are in the back and hard to get a large truck in. Other than that, no problems.
dennis brown | Expérience généraleI highly recommend this uhaul . The entire staff was so kind and very knowledgeable.
JESSIKA MILLER | Premières impressionsGreat customer service, communication & very pleasant!
Naomi Warden | Premières impressionsMarlon and the entire staff are solid professionals. They all deserve a raise for their excellent service and attention to detail.
Zachery McEnany | Premières impressionsIf you move out right after paying rent you do not get ANY reimbursement
Hunter White | Expérience généraleAfter being told I would be refunded for a storage unit I never occupied, I was rudely advised this was not going to be the case
Adriane Rosenberg | Expérience généraleThey steal your money at this location
Jesus Espinoza | Expérience généraleClean is the only thing going for this place. Almost all of the staff has been helpful and my card has never worked to access my unit. The managers were never there or available to help. And then the best part is I just got a notice they were raising the prices. This is the worst storage facility I've ever used and I've had really good experiences with uhaul in the past. I probably won't use them again.
Danielle Zugajewicz | Expérience généraleUsed for over 10 years and would recommend to others.
KYLAN DEVRIES | Expérience généralePoorly managed storage facility, slow service, pay twice the price for half the space as anywhere else, very few total parking spaces in the lot for customers making storage here inconvenient and slow, be prepared to haul your goods across the property anytime you have to access your unit. It works in a pinch but get on the waitlist elsewhere while you suffer through the service here.
William Dean | Expérience généraleGary was really helpful. It had taken me a couple of weeks to find a storage facility with an available storage unit. When I finally had, I booked it right away even though I was unable to get there for a few days. Upon arrival, my access was denied. Gary was very nice and assisted me with getting the unit and providing me with a key card. Very happy with the facility
SHELLEY GILAD | Premières impressionsThere were problems finding my reservation both times I came in and it took way to long!
John Larsen | Premières impressionsThe staff was so very rude made me feel very uncomfotable so much I choose not to store my belongings there I would NEVER reccomend this to any of my friends such RUDE STAFF!!!
therese stewart | Expérience généraleI love Marlon from the Medford, u haul and storage, always friendly, very curtious, if ever had any questions he's always there to help.
Sherry Sills | Expérience généraleI purchased a lock from uhaul when I rented my storage they kept locking my unit telling me the lock they sold me was not acceptable. I complained about never being able to access my unit because of faulty key cards and locks on my unit and was met with attitude and poor customer service. They told me they wouldnt lose business ot having me because they are always full anyway terrible employees the only good employee there was having his 1st day at work that says alot. Never again medford uhaul I rent uhaul all over the country never had a bad experience until medford
Stewart Smith | Expérience généraleI have had an issue since day one, voiced multiple concerns via phone prior to coming to Oregon ( moved from Las vegas ) with no remedy and now my credit is disrupted because of Uhaul's inability to solve my issue and charge me for services I never received.
Darren Morris | Expérience généraleIve rented from uhaul in the past and have never had a bad experience. It wasn't necessarily the employees fault but honestly I would never go back to a facility where you had to wait for an hour every time to open your storage unit. Apparently the it guy was on leave and the company wouldn't let them hire someone else, so my code to access my storage unit never got programmed into the system. I wasted so many hours of my life trying to get into that stupid storage unit because there was never more than one person. at the front desk and most of them didn't understand why I couldn't just use my code and I got forgotten about so many times. I understand its covid but its the higher ups fault for not fixing this and it was a pain. Good day sirs.....
Emma Roth | Expérience généraleAlthough my stay there was very short, the staff provided me with everything that I needed and was very very prompt as I was served. Keep up the good work.
Quincy Green | Expérience généraleWell kept storage facilities, happy with my experience 😀
mariajah hollingshed | Expérience généraleI have not been able to accsess my unit and I was told after I already paid that I could only access my unit during store hours 7am to 7pm not 10pm like I was told it would be.
Erin Sauter | Online Move InI came in on my one day off, I packed all day and planned to move quickly after picking up the truck. I arrived and Gary was so slow, unhelpful and Unknowledgeable. The rental unit I paid for on line was unavailable, Gary was not aware of this, did have a alternative unit. I could go on and on. Please get capable staff.
Adela Lopez | Online Move InMy two year experience with Rogue Valley UHaul was beyond great until the Almeda Fire fallout and the ensuing madness forced us to move out of the area. I found it taxing to deal with all I was dealing with, and then to have UHaul not quickly enough recognize I had extenuating circumstances and aid in ending my contract. It was too much with the no response and continued charging. I do appreciate though that everything has been resolved and thank all who did help to do so. I will recommend UHaul Rogue Valley to others.
darlene webb-nowels | Expérience généraleI would give this place no stars if I could. They tried to charge me two weeks after I signed up then locked me out then I closed my account and took my lick and they are still trying to charge me pathetic I will send people far away if I see anyone near this place or talk about going here I will tell them find somewhere else far far far far away from this place
Ashley wheat | Expérience généraleAlways helpful when needed. And if corp reads this then please get theses guys new computer system. The staff there are always friendly and helpful thanks guys.
Arthur Foley | Premières impressionsThanks for the storage opportunity.
Stanlee Kramer | Expérience généraleThe reason is I have tried numerous times to get my July payment back since I closed my account on June 24th. The answer ing service assured me someone would call me right away and it still hasn't happened to resolve this. My number is 541-497-4266..
David St Onge | Expérience généraleThe only thing I had an issue with was getting parking in front of storage units, as a disabled veteran I think parking across the parking lot to get a few things out was a hassle/difficult. You should have one or two spots there specific for loading and unloading storage units infront of units. But all your U-Haul are taking all the parking. OR look into ADA accommodating people with disabilities
RYAN PETREA | Expérience généraleParking was impossible. The reservation had to be redone on 3 separate occasions. Twice in one day within a few hours. The first reservation could not be found. It took almost 40 minutes to check in, I was charged first months rent when it was supposed to be free. The associated could not reverse the charges. We were late for moving help coming at 2pm even though we showed up 45 minutes early. There was a dead mouse in one of the units.
Michelle Tucker | Premières impressionsTreated us very well and courteous
Ted Tuttle | Premières impressionsGreat from start to finish in our moving and storage needs
reba day | Expérience généraleGreat place, great people, user friendly. Easy move in and easy one out
colleen crawford | Expérience généraleMy only comment regarding this location is the lack of an elevator for the second floor. Itthe than that, good experience
Francisco Ruiz | Expérience généraleWas good place store items
Greg Sanderson | Expérience généraleThanks for being flexible when I was late with my payments
robert hayes | Expérience généraleVery helpful and accommodating. Recommend this location 110 %. Mahalo!
Dawn Harper | Premières impressionsPolite and Professional
CHARLES FOXCOLLIS | Premières impressions.
martha davis | Expérience généraleThe person checking us in had a lot of patience and let us look at a couple storage units to see what worked best for us. Super friendly and persoble.
katherine sacks | Expérience généraleVery nice staff member 👍🏻 I did not get his name
Scott Smith | Premières impressionsWe could not be happier. Even when we had trouble figuring out the card key locking system, a very friendly lady magically appeared to assist us. Great service all around.
rebecca connolly | Expérience généraleOnly problem, I was not told the unit would be on the second floor with no elevator access. I'm in my late 60s and carrying very heavy boxes up 2 flights of stairs was extremely difficult.
Ellen Braun | Expérience généraleStaff was always helpful and friendly
crystall ellis | Expérience généraleI have no complaints about this facility. The staff was amazing.
Megan Giudici | Expérience généraleWas told on ph no need to notify when moving out. Move was june 6-7th due to a neck injury, then charged in full june 7th. Why was I told no notice for moving out. Then charged? That is fraud.
Marquaita Bartlet | Expérience généraleVery friendly staff!
Nathaniel Orr | Premières impressionsThe lady was very efficient and helpful. Only downside was having to rent a unit upstairs with no elevator. I'm a woman in my late 60s, so lugging heavy boxes up 2 flights of stairs was difficult.
Ellen Braun | Premières impressionsLyndsey is first class@ helpful and knows Uhaul like she OWNS THE PLACE! It was our first time there and I had to go back and forth to pick up you boxes three times each time was the great
Doug Gardner | Expérience généraleThe issues we had were more related to your whole system overall. It was a tremendous fiasco paying for things... We provided a credit card and had to make several calls to get the shipping charges ++
Kecia Nason | Expérience généraleExcellent service à la clientèle
Mike Stewart | Premières impressionsAn overall positive experience with the staff and convenience, and location.
Julie Schofield | Expérience généralePrompt service, met all their commitments
Gary Poulos | Expérience généraleI appreciated the help and service that I received there. Zach Walker was extremely helpful and courteous.
Julie Schofield | Premières impressionsall my stuff got ruined because the temperature was very hot! this facility temp never been consistent and i found it over 80 degree in several accation and told the staff but they never adjusted it.
tammie Belay | Expérience généraleYour staff was wonderful. Gary especially stood out in many ways. Thanks to Jamie and all of you for making storage in Medford simple and as good as it gets!!! Merci.
Kelly Evans | Expérience généraleQuick and clean
John foulk | Premières impressionsour ubox was not accessible as was promised, had to wait for them to find it n bring it out. then we were limited on our time to unload as they would be closing soon.
Joanne Fuoco | Expérience générale.
Vickie Liddle | Expérience généraleNot once were we able to access our storage ourselves. We were told that it due to a 'computer glitch'. This meant we had to wait in line everytime we needed access and wait for someone to open it.
Dina Dinet | Expérience généraleReturn of rental equipment went smoothly. But I had booked a storage unit over the phone, and when I arrived the unit was neither the size that I booked nor as accessible as I was told to expect.
Adrian Brown | RéservationIt was overall a nice experience. However the machine that gave access for the doors was broken and wouldn't take the access cards. As well as the Uhal stafe never game me a code or anything.
Ronald Pollock | Expérience généraleThanks for a good experience. Drop off was especially quick and easy.
Anne Delatte | Expérience généraleThe phone system is not very customer friendly. Was instructed to call when returning to pick-up second U-Box and was routed to off-site message center. Gary Hill was very helpful,
Pam Bellah | Expérience généraleThey were very fast, polite and helpful.
Sivoney Alaniz | RéservationDrop off was quick and easy.
SILVI G SULLIVAN | Réservationneed to keep the building door locked, so just the pass key is used. to keep out curiosity seekers and thieves and vandals.
Malia Swanson | Expérience généraleThe staff was very curt to me everytime I called includong in the store. Very few employees smiled- I undeestand it isn't a busy time of year but I felt as thought I paid too much money for that
Bryana Barry | Expérience généraleThe gentleman that helped me was very accommodating.
Susan Nelson | Expérience généraleIn April of this year, we were given a free month of storage so we used that opportunity to store merchandise for 2 weeks. 5 phone calls and 5 hours later they are still billing us even when closed it
Shannon Mudge | Expérience généraleOverall very satisfied with the whole experience. Only drawback was the Medford location was so busy and slow, we stood in line for over 30 minutes.
nathan learn | Expérience généraleI am extremely satisfied and impressed by how well my 3 Uhaul Boxes were transported from Indiana to Oregon, and kept safely and securely in clean storage for almost 2 years.
Adria Badagnani | Expérience généraleA very good experience with the U-Haul of Rogue Valley. The staff was very nice, and helpful. This was my second time using them as well.
Bing Crowell | Expérience généraleLocal office seemed disorganized and some interactions lacked courtesy.. Emails were uninformative. Website didn't reflect current information. Ubox didn't have any moving pads.
Mercedes Kirkel | Expérience générale