Customer Reviews for U-Haul Storage of Spring Hill on Mariner
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

5

Very accommodating and the reservation process was quick and seemless.

Évaluation :

5

Tom, Debbe, Liann are the best when it comes to helping you with trucks storage, etc. I have moved numerous times in the past five months and they are the only people that I will deal with in the area. They have the best customer service of anybody that I have dealt with here in the Springhill area.. I give them a five star rating!

Évaluation :

3

The place was closed. However no direction where to park. Uhaul App is absolute crap for self check in had to wait 15 min to only be transferred waiting another 15 min for app support. U hauls only saving grace was the lady for support with app was very patient and kind. Her name was A Lindsey Thanks So Much for being patient and talking me through the process.

Évaluation :

5

Leanne was beyond amazing!!!!!!! Tom was a great help as well with explaining the codes on how to get in and out!!!!!!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Leann was absolutely amazing and beyond helpful!!!! Anthony at the location was very helpful as well.

Évaluation :

4

The fellow at the location was friendly and helpful.

Évaluation :

5

Leanne was the greatest! So helpful and understanding of my situation. I was scammed by a moving company and she was able to take care of my needs!

Évaluation :

4

Although my rental of the truck and the storage had some hiccups, everything works out well I rented my truck when I rented my truck I had to go to a different location to get it cuz they didn't have it where they said they were and when I got to my unit I did not have an access code for the building which I had asked for a 24-hour access which delayed me by a half a day while on the phone with one of the storage Representatives I had expressed that wanted the insurance a 24-hour access cuz I would be coming in late was 6:00 Sunday morning to find out that we needed a gate code and a building code. Didn't have the building code but had the gate code. Had to wait until I can get a hold of management at this facility which took almost 3 hours. Then I was forced to unload in the rain facility manager was very understanding and apologetic about the situation despite not having the 20-ft room that I ordered. They put me in two 10x10s for the same" as for the staff were very pleasant and understanding. Thank you, Herbert Nasert

Évaluation :

5

Ill never recommend uhaul after all these BS reservation changes

Évaluation :

5

The manager has an attitude

Évaluation :

5

The location was convenient and the person working at the location was very pleasant.

Évaluation :

2

Wasn't told ahead of time that I would need the app to pick up the truck. There was no signs posted anywhere on how to find the app, no QR code. When I did finally get the app, it was horrible. It wouldn't even find the location that I was trying to pick up the truck from.

Évaluation :

5

Your awesome 👏 No complaints at all😊

Évaluation :

5

Keep up the great customer service and help.thank you

Évaluation :

1

It was a terrible experience

Évaluation :

3

There was rarely anyone in the office. I answered no for #4 because no one was ever in the office. And I wouldn't recommend because it's expensive and the rates go up too often.

Évaluation :

1

Time for moving and I could not get my coat to work for me to move in to my unit I couldn't get through the gate front office was closed leaving me with a higher bill Now I have to hold things in my truck until I get to the office to see why my code for the gate is not working so I have double truck money

Évaluation :

5

Brandon is excellent! Extremely helpful and very pleasant. He made my experience tremendous!

Évaluation :

5

Brendan went above and beyond! He truly cares about ensuring that the customers needs are met and beyond. He is fantastic!

Évaluation :

5

First class all the way

Évaluation :

1

If security of your storage is important... It's NOT to this owner!!! I've been w uhaul storage for 14 years... In Texas with not a single worry... This unit... I was locked out for over 3 months... They still charged me... A negative for this facility... You're a number to the bean counters... Customer service is dead and gone here folks!!!

Évaluation :

4

Very nice experience. Staff is very friendly and rent/move out process very convenient. I would definitely recommend U-Haul to anyone.

Évaluation :

4

The movers left before the job was done, I said had a few more things to put in storage, and they went home.

Évaluation :

5

Good service. Thank you.

Évaluation :

1

I was visiting in Spring Hill Florida and needed a van to pick up a piece of furniture. I looked up uHaul to see that they had several locations near me. I called the one closest to me and when someone answer, I asked if they were at a call center. She said yes. To note all the persons that I spoke at the call center were very good and helpful. The first call took my information and sent the app to me. She arranged that I pick up the vehicle at a Uhaul location near me. The app did not work everytime that I used it. So I am ruling out user error. The information that I added did not keep. I went to the location to pick up the vehicle at the appropriate time. No one was at the location. I called the customer service number and was told that your system information did not have that this was a vacant location and not set up for picking up a vehicle by the customer. I was informed that someone would be there in fifteen minutes. I was given a new link by the customer service person to set up my vehicle rental with my personal information. This link did work. During the time I waited, I was able to input my information. A person did arrive about 25 minutes later. A little late. I did expect this. He apologized. He then had to take all my personal information again since the app did not work. So one hour and fifteen minutes after my supposed time to pick up the vehicle I was given the keys to the van. I was able to get what I needed. When I went to return the van, I was told to use the app to check the vehicle out. The app did not work. I needed to make a call to customer service who helped me check out. This person was very good as well. Will I use uHaul in the future, probably not. If you are going to rent vehicles without humans, Your app, your system needs major work.

Évaluation :

5

Excellent

Évaluation :

4

Over all very good. The gate has issues and hopefully that will be taken care of in the future

Évaluation :

4

I found that using the app to secure the rental was overwhelming. A more personal approach would have made it a lot easier

Évaluation :

4

HAD TROUBLE WITH THE MOBILE APP BUT HAD A GENTELMEN THERE TO HELP US.

Évaluation :

2

I was lied to about paying my storage fee's by and employee named Kathlyn in Springhill Fla. Then I received an email from u-haul corp letting me know that I needed to pay, Date: 3/19/2023 PRE-LIEN NOTICE Dear john carr, Your rent payment is now 15 days past due. An additional $15 pre-lien fee has been charged. We hereby make immediate demand for full payment in the amount of $913.33. If full payment is not received within 15 days, your right to use storage room 112 shall be terminated, a $50 lien processing fee will be assessed, and a contractual landlord`s lien and any applicable statutory liens will be imposed on the personal property contained within the room. If you have not already sent payment, please send your check today or go to uhaul.com/signin/ to remit payment and resolve this matter. Sincerely, Kathleen Mcdougall U-Haul Storage Of Spring Hill On Mariner (352) 684-8161 833040

Évaluation :

1

fix your instructions for automated locations, short and sweet should be the goal, and have the one person working there actually check the trucks making the customer take pictures and long everything should at least come with a discounted price as opposed to locations with people there

Évaluation :

3

The counter person was great

Évaluation :

2

Check in on app didn't work, reset password five times and still message stated password was incorrect. Had to go to another uhaul location to check in then back to this one on Mariner to get key and truck. Wasted a whole hour. Representative that assisted in other location on Cortez was amazing and saved the day. Will never try U-Hauls automated check in again. Heard this check in error happens a lot

Évaluation :

5

Because of the recent freezing temperatures, the spiders that lived in the key lock boxes were all dead. My truck rental via mobile device was a very smooth and easy process.

Évaluation :

5

Veddy good service.

Évaluation :

2

After 3 days and multiple phone calls the company has to take my truck off active rental. This is an unstaffed location and the owner will not go verify the miles and fuel level to complete the check in process. Extremely unhappy with the way this has been handled.

Évaluation :

4

Tight cab area for you are tall.

Évaluation :

4

The facility was clean and well maintained.

Évaluation :

3

Th vehicle drives fine but its an older model which you have to role down the window and it doesn’t have a ramp to make moving easier.

Évaluation :

2

On hold for 30 minutes trying to leave the storage facility. I was told my code was 8688416 and it did not work. I was trapped inside the gated area, until the emergency number on the key pad sent a text message with a different code. Then the checkout link did not work.

Évaluation :

2

Was given the the wrong code by Chayanne and was stuck inside the gate for 30 minutes while on hold with UHAUL. Luckily Catherine text us a code, after we left her a VM while stuck Then the checkout link would not work

Évaluation :

4

The store attendant was very helpful and accommodating. A+ service from him

Évaluation :

4

Access gate needs to be secured.

Évaluation :

5

Their were very friendly n helpful

Évaluation :

2

Location gave me hours that were outside of the range of the business hours for the reservation. I booked at 7:30. Office was open at 8. Truck was not cleaned until after opening. Reservation was booked for 4 hours, we lost an hour due to opening and cleaning, but was still told to return due to future reservations at the requested drop off time, giving us only 3 hours.

Évaluation :

1

The unsullied was dirty- checking in took over 30 minutes online- I wasn't "approved@ which should have been handled a week ago when. I ordered the truck. Return instructions were useless. I will never rent from haul again.

Évaluation :

1

Don't lie to the customet

Évaluation :

5

Austin was extremely helpful!

Évaluation :

4

Thanks for making evert thing perfect.

Évaluation :

5

Marie was amazing. She helped us with figuring out how much space we will need and her customer service was top notch. Very clean and accessible.

Évaluation :

5

We had our storage for 8 months with U-Haul it was a very good experience, it was clean and hastle free

Évaluation :

5

speacial ty to mr t

Évaluation :

3

Was unable to use pin code to get thru gate into storage unit. Had to go to main office to get new code pin number, that doesn't work either.

Évaluation :

5

Clean, safe and well designed as well as Easy to use

Évaluation :

4

I did not see or meet any uhaul employee at the storage facility, and I did not know the procedure to inform uhaul I was no longer needing the storage unit.

Évaluation :

5

The best place to keep your belongs safety

Évaluation :

1

Better internet service

Évaluation :

5

The 2 guys at the facility i visited were very helpful & answered all of my questions.

Évaluation :

1

I can’t rate storage at this time but the process of getting my possessions into my storage space was horrible.

Évaluation :

5

Clean and well taken care of .

Évaluation :

4

The App didn't work well. It was only when switching to using mobile phone browser that I was able to successfully check the truck back in.

Évaluation :

5

Great people and location

Évaluation :

1

I am 7 months pregnant high risk. I received a truck with the fuel light on. Prepaid for milage AND put fuel into the truck. I hired moving help and was charged $30 to extend to wait for movers who were not even in the area. Because of this I had to keep all my belongings in overnight. A second mover was hired and given the incorrect information so I had to start to unload the truck myself and call into work late. I was told yesterday to contact a Mr T with no contact information on how to do so. This was a very disappointing experience.

Évaluation :

5

They went above and beyond their duty. When I filled my unit and left for the night I did not secure the door properly. I received a notice from them that they was checking units and found my unit unsecured. I drove back to fix it and they made sure nobody else would get into it until I got there.

Évaluation :

1

When I reserved the truck & saw it was a 24/7 pick up and you needed a smart phone (which we don't have) I contacted Uhaul to have it changed to an office pick up and she said it was all set but there is no office at that location. It took my husband an hour to get the truck having to go to the Cortez Blvd office for a code to get the key for the truck. We were on the phone for an hour trying to complete the pick up. Poor customer service.

Évaluation :

5

Everything was great

Évaluation :

5

Fast, professional service. Good equipment.

Évaluation :

5

Great team, great personnel relation skills. Thanks for the help over the years.

Évaluation :

5

Katherine is awesome also

Évaluation :

5

Why do you need the secondary verifcation? with the gold star on your license you have to provide all 4 of those things to the DMV to get a license.All you should need is a valid credit card. It is a pain to be out side in the sun and you cant see the screen on the phone to complete the many steps you ask for.

Évaluation :

5

I have rented many times from Uhaul..long distance and local. I reserved online for a van from this location, using the 24/7 pickup option. It was user friendly...the van was there, and there was plenty of space for me to leave my car for the time I needed the van. I will use this location for any future needs!

Évaluation :

5

I'd warn them about the brakes. They are pretty loud. I don't think there's any issue with them, it's just that you can hear them a lot louder than if you were in a car.

Évaluation :

5

I did have some problems with the gate code the manager at that site never answer the phone and she did not ever return my call to make sure that I was able to get in the access code I actually had to call I did leave the manager of voicemail like she recommended and again she never returned my call

Évaluation :

5

Wow! Smooth easy quick! Thank you

Évaluation :

4

Mobile pickup needs to be more smooth. Took over 30 minutes to check out a truck

Évaluation :

4

Often the office was difficult to reach over the phone during business hours

Évaluation :

3

No one was ever there on site and to try and pay or have a issue with storage never could get three to talk to someone on the phone

Évaluation :

2

Customer service was terrible was constantly waiting 15 min plus each time I called transfered to the wrong person and had to call and wait again and at some point they just hung up on us.

Évaluation :

1

Online rental was easy but instructions for entry were wrong I have still not been able to access my unit

Évaluation :

5

Very happy with Storage

Évaluation :

1

Passcode never worked from day one & nobody could fix it. Gate on facility has been opened for over a month, anyone could walk in. Tractor trailers & cars with flat tires parked in the supposedly secure area all the time. No one ever in that office, I had to go to another office to close my unit after the 800 number told me the office was open, just a mess from day one!

Évaluation :

5

office is closed

Évaluation :

5

I spoke with a gentleman before we picked our trunk rental up and he was AWESOME!!! I wish I had gotten his name.

Évaluation :

5

The Uhaul rep David, aka Mr. T, was an incredible help. Would have hated to go through the self-serve process without his help.

Évaluation :

5

Always great service. Thank you !!!!

Évaluation :

1

Unable to evaluate the facility, I was unable to access my storage unit at 8:00pm my code to enter the gate was denied. This Is costing me an additional day of truck rental not to mention needing to find a place to park the truck rental which still has all my belongings

Évaluation :

4

Have more selection of trucks

Évaluation :

1

Using your online check in was a horrible experience. I will never use your company again.

Évaluation :

5

Great people to work with. The whole uhaul experience was very very good.

Évaluation :

5

The girl in the office was called to another store so she was not add location upon my arrival. I contacted her at the number posted on the door and she got all my paperwork over the phone. I was able to move in without interruption to my day. She was extremely helpful showing great customer service.

Évaluation :

4

Tried to upload a photo of additional damages and could not get the online app to work. Also ran into major issues accessing the UHaul storage facility. The GM was emailing me at midnight, and I was very appreciative that someone was available online. We still couldn't get it resolved until morning. It was frustrating, but she was very helpful and made a credit adjustment to my final bill without my asking which was was really nice. Problems aside I would still recommend UHaul and this location.

Évaluation :

2

The location of the rental office has convenient hours, but the office location of my physical storage room is rarely open. My code doesn't work, can't get help because nobody is there when I get off work. Can only get someone on the 800 # which is no help to me. They only call the local office & give the info. Not happy

Évaluation :

5

Kathleen, the manager, is very helpful and friendly. You have a winner in her!

Évaluation :

5

Contents were musty smelling

Évaluation :

5

Kathleen was an absolute pleasure to work with. I must be the most annoying cutomer in the world, and she answered every stupid question I had with patience and grace. She was incredibly accommodating and if I ever need services again, I will always g straight to her. You have a gem running things here.

Évaluation :

3

Online check-in and pick up of the truck was extremely difficult. Customer service was fantastic though and help me get the check-in process completed.

Évaluation :

5

Nicole was awesome.

Évaluation :

4

Office was open at random times.

Évaluation :

5

The gentleman that works there is professional, well mannered, friendly and most importantly he worked very hard always doing something. The only issue is the gate entrance the location of the keypad is not accessible it should be moved or there should be remote access. We had to get out of the car many times because it was easier . For that reason only we would not rent a unit there again. Next time I need a unit I would see if it was repaired if not I would go elsewhere. Also I could not recommend that facility to friends or anyone who asks. If it gets repaired or replaced please email me and I would certainly come back.

Évaluation :

5

I had the storage space for many years and everyone was kind and helpful. Merci.

Évaluation :

5

The location was great and the staff member extremely friendly and helpful. We tried to use the app to get the key and the app wasn't working. The guy who worked there fixed it and helped out.

Évaluation :

5

I will definitely use U-Haul for all my future moving and storage needs. Thank you for the clean and well-maintained storage facilities. Everyone was so helpful, professional and caring.

Évaluation :

5

Was very happy with the service

Évaluation :

4

Our experience was very good. I do feel that for the amount of money paid in rent there should be 24 / 7 access and remote at no extra charge.

Évaluation :

5

My items were kept safe and clean for several months. I couldn't be happier. Merci!

Évaluation :

3

The order was not fulfilled. Leaving off the blankets and Dolly's. After waiting for an additional hour, was directed to parent location for supplies. Would recommend just contracting at the full service location to start with.

Évaluation :

5

The human interaction was 2nd to none!

Évaluation :

5

Always a friendly, helpful, courteous and gracious staff. Moving, even when on a small scale, is stressful and they are easily one part of it that is not. I will always use this location.

Évaluation :

1

When I first moved in two years ago it wasn’t bad, over the last two years the prices increased, once moved out asked about a prorate since I already paid for the month. no prorate will not recommend.

Évaluation :

2

The location was not open except for a few days a week. I made a reservation but when I got there he message on door said to call if need help. I called and was instructed to download the app and it should tell me how to proceed however It couldn't find my reservation. I called cust service and she changed reservation time but I still couldn't find it so went back to store next day and the guy was there but it took forever to rent a uhaul as he didn't know how to run my credit card through and kept hitting buttons. I had to extend rental due to problems with new place as it wasn't ready when it should have been but I received calls from that guy at the uhaul place saying if I don't return truck he would report it stolen. Terrible cust service. I had uhaul for 9 days and upon return he was rude n made me feel like I was trying to steal the uhaul truck. Told me to get out as he had to check everything then after I explain ed that uhaul charged over $300 That morning, he Insisted that they did not as if I were lying. A stressful move and he made it more stressful.

Évaluation :

4

Computers down when picked up truck. Use paper for secondary source

Évaluation :

2

It's advertised 24/7 access in a way where you have to read the fine print I guess. If I'm paying over 100$ a month, I should have access. The gates were always open. Bad experience

Évaluation :

1

The automated service was awful. We had to do the process two times. We called customer services to help, in which they could not and told us to start over. It took over an hour to complete the process. We will never recommend or use any automated site again.

Évaluation :

5

Service is great, management is very responsive. We have used other storage facilities. Yours is by far the best.

Évaluation :

5

Friendly people and very accommodating

Évaluation :

5

I have a good service, the people are very friendly and the location is very closely from where I live

Évaluation :

3

Rented storage at this location in addition to cargo vans for business. They decided to move this locale which caused 14 mile round trip to next locale for pick up and 14 more for return at 0,59 per.

Évaluation :

5

Mr. T answered all my questions and was very helpful throughout my storage process.

Évaluation :

5

Great place

Évaluation :

5

The staff is all very nice and professional offering great customer service. Thank you very much.

Évaluation :

1

Gentleman complained while time we were doing transaction, and provided me with a truck that only had 1/4 of a tank of gas in it. Is it not your policy to provide a truck with a full tank, and receive the same back ?

Évaluation :

5

I don't remember her name but this lady went above and beyond to g St me a truck at the last minute. It was nice to have old school customer service that so many companies lack these days. Find this lady and reward her please

Évaluation :

3

The store closed. Just the storage part was left. It was difficult to close out our account when we vacated the storage unit. We had to call several places before we could do this.

Évaluation :

4

All was good except the electric gate was broken and open for about a month.... The office at the units was closed had to go to another office to conduct business. New renters could have a problem.

Évaluation :

5

Very friendly group to work with, enjoyed working with them.

Évaluation :

5

Excellent service, great staff!!

Évaluation :

5

Marie was great to deal with. Always helpful and a great personality.

Évaluation :

5

Excellent service... 100 % recommended!

Évaluation :

5

The staff at this location is fantastic , easy to work with and fast.

Évaluation :

1

I took the UHAUL to 111 Peach Tree Spring Hill Mini Storage per the text I received from UHAUL. The UHAUL employee there was rude and told me he would not take the truck and did not have room for it on his lot. I then called 1800GOUHAUL and was sent to two other addresses to turn the truck in. This took two hours. Terrible experience. UHAUL needs to do a better job with coordinating Owners that will accept UHAUL truck. This was a bad move for me. Not what I would have expected from UHAUL....

Évaluation :

5

Customer service could not have been better ! David was the U-Haul representative I dealt with at this location and I could not ask for more . My thanks for such friendly and attentive service. Sincerely Mr. Joseph Ingram

Évaluation :

5

LOTS of problems with COMPUTER and verifing credit card. Mileage previously taken incorrect which caused another computer problem. Mr. T and Marie worked very hard to correct problems. Very patient and dedicated personnel. Would definitely use them again.

Évaluation :

2

Waited 25+ minutes for someone to come to the counter. Once we started the process we were told they needed to call someone to confirm my identity even though i had my credit card and ID with me. The owner was toooo picky and difficult. Not using this location again even though it is 5 minutes from my house.

Évaluation :

5

Marie was very friendly and helpful.

Évaluation :

5

Fantastic experience with an operation dedicated to customer service at the highest level. This center was clean and our needs and expectations were met with the professionalism of an employee and gentleman known as Mr. T

Évaluation :

5

The man that waited on me is one of my employees I couldn't ask for a more dedicated employee. Great job Me. T.

Évaluation :

3

Everything was done online and over phone

Évaluation :

5

👍👍

Évaluation :

5

everything was great the way she handled my needs

Évaluation :

5

Daniel was the representative who helped me. He was very professional and courtesy.

Évaluation :

1

Having used UHaul for an interstate move and being satisfied, this was the worst experience renting anything. After making a reservation online for a 4 hour in town rental of a van, I was coerced in taking their CDW. Accepting the CDW was mandatory I was told or I could try other rental places. It took 45 minutes at the counter on Labor Day to finally get the van. No other customers in sight, no phones ringing nor any other distractions. Absolutely ridiculous! I am not faulting the agent but the inadequate IT system, the coercive and possibly illegal local tactics to extract additional money from customers. It's not about the $10 but the principle.

Évaluation :

2

I did not use U-Haul, I chose Penske instead

Évaluation :

5

This guys were Lifesavers they helped me at the very last moment with my rental

Évaluation :

5

Marie and the entire staff are wonderful! Marie was most sincere and dedicated to helping us with our moves including a little hiccup. The facilities are very well maintained!

Évaluation :

5

I was very happy with the experience from day 1. I spoke with Marie and she helped me with everything that I needed. I would highly recommend this facility.

Évaluation :

5

will rent again if needed.. thank you

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Marie was always courteous, friendly and answered my questions in a timely manner. I thought the facility was clean , easily accessible and well lite.

Évaluation :

5

I had an overall good experience ..Kat the precious manager and Marie the new one were both very helpful and courteous.