Customer Reviews for U-Haul Storage of Swoyersville
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

3

Upon checking out of my unit I had no guidance. Maybe in the email receipts yall should have a check out list or reminders. I come in and the lady tells me I need a picture of proof. Which is fine.. but was never reminded.. now I have to drive [which yes I personally can. But what if someone else didn't have the means of travel to get back to take that picture bc yall don't do in person inspection]. I come back after taking the picture hand in the key card and my lock key.. well like I said with no guidance the girl behind the counter is like "what's that?".. no you keep that.. thats yours. Well thank you so much for the reminder before when I went over there before that it's mine to keep. These people just have no communication skills. Small reminders can difuse small situations.

Évaluation :

5

Young people, serious yet friendly, they communicate and got job done.

Évaluation :

5

Love the patience that they had with me ,the understanding when I couldn't pay on time and the amazing customer service they provided to me. Thank you, looking forward to work with you guys again.

Évaluation :

5

bon

Évaluation :

5

I only need temporary storage for a few months. It was reasonably priced, very convenient and at every step the staff was friendly and helpful. Great resource !

Évaluation :

5

It a very clean places

Évaluation :

5

Best storage place in the area

Évaluation :

4

I had trouble locking my unit but the next day I got help & show how to lock it while was very helpful.

Évaluation :

5

Even though everything was explained perfectly clear to me I messed up the entrance procedure. The gal on site was very helpful and showed me what I did wrong and how to use the key pad and got me all set up.

Évaluation :

5

Really nice facility and helpful staff. Made it easy to use a site with no office on premises.

Évaluation :

1

You allowed someone to open the unit for me.. my bills went to their address for months.. I didn't know how to get into the facility until the day I took my stuff out because I tried to ask 2 people (a male & female) and was brushed off.. thanks cleaning lady, I wish I had met you sooner! You were informed that I was disabled and in a violent situation.. yet continued to charge me hundreds of dollars in random fees and late fees.. when I closed the unit, I asked for a little relief on the fees since it was over $170 for 2 months.. of course she completely ignored me.. I had to pay the back & forth game between Kingston & swoyersville because of your staff... I'm truly disgusted

Évaluation :

5

Thank you for a positive experience!

Évaluation :

5

The staff was very friendly and helpful. They're plenty of different sized units to choose from, so you'll find what meets your needs. I recommend this facility.

Évaluation :

5

Quick, and willing to accommodate on my moving needs very friendly and couldn’t have had a better moving experience!

Évaluation :

5

Stacy was amazing she was very helpful and made my move easy.

Évaluation :

5

The people are always extremely helpful, professional and go out of there way to make themselves available and go out of their way fix any issues that may arise.

Évaluation :

5

The cart available were helpful to unload our truck! Merci.

Évaluation :

5

N.D.

Évaluation :

2

The building I was looking for wasn't super easy to find. The parking for that building was also very minimal. When I did get to my unit, there was no provided door lock. I ended up calling the phone number and they tried routing me to the local number and I was not put through. I ended up having to drive to the closest U-Haul truck rental office to retrieve a lock.

Évaluation :

4

Website and instructions could use more clarity. It's rather impersonal, but I figured it all out. The facility is very good.

Évaluation :

1

My experience with this u haul was TERRIBLE! The manager (Stacey Eckstein) was very hostile, aggressive and rude to me any time I needed to contact the store. When I submitted a complaint that I thought would go to someone above her (being that it was about her and the corrections to my balance due that I was promised by her and her employees would be made), she left me an extremely hostile and aggressive voicemail saying everything is correct, nothing is being changed, and her employees shouldn't of told me that, or done this or that anyway! She then called and left a 2nd voicemail a few days later yelling at me about another complaint that I never even did/sent. She also adds on extra charges that shouldn't be there and don't make sense and when I requested SEVERAL times on SEVERAL different occasions for a breakdown of monthly statements, she refused to provide them. I received an exact $ quote of my balance due on 8/14 from a manager higher than her, however the very next day Stacey emailed me with a much higher quote and there was no reason of why there would be extra charges over night. When my kids and I went to get our belongings from the unit, we all noticed that things had been moved in our unit. I also noticed that a significant amount of my different laundry products had been completely USED when they were FULL bottles when I had put them in the unit! Being that I was locked out of the unit for being late with payments due to an injury that I made them aware of prior to renting the unit, I know for a fact that I did not use them! So, uhaul employees were the only ones with access to my unit, they put their own lock on it that I did not have keys to, and they were helping themselves to our belongings and my products. Who knows what else they helped themselves to and used?! Completely unacceptable and unprofessional!!! I would tell everyone to STAY AWAY!!

Évaluation :

4

The whole experience was hassle free. Would use your facility again and would not hesitate to recommend to others.

Évaluation :

5

Cheaper would be nice! But keep up they good work

Évaluation :

3

There was fruit flies all over the place and the manager was rude

Évaluation :

4

I had a difficult time locating my unit because the numbers on the outside of the buildings did not have all the numbers. When I called and spoke with a uhaul representative he also had a difficult time locating the unit on the map. By walking around I ended up finding it.

Évaluation :

4

Stacey was great to deal with . There should be a direct telephone number at the Kingston pa location . The unit itself was well lit and cool . But … when we moved our stuff out we found mouse droppings on some of our furniture and on the floor even though we did see a mouse house trap .

Évaluation :

5

Great facility. Safe, and climate controlled. The staff was very friendly. Cleaning staff was very sweet and helped me find my unit. :)

Évaluation :

5

I have had multiple storage facitilities throughout the years. I was impressed with the kindness an professionalism of the staff at U-haul. I have recommended U-haul to friends and they are current customers with the same satisfaction. You also have pricing that we consider cheap for what you provide. 100 % will always use your facility. Thanks for the experience.

Évaluation :

1

I moved out of the unit on June 2nd. I already paid the 95$ for the rental. I was informed they wouldn't pro rate the bill. Then they contacted me and stated they noticed my unit was empty and I moved out. When would I be dropping off the key fob for the bay entry. I informed the person who call me I still had the unit till June 27 so I'd be keeping the fob and they could have it back after my rental agreement ended. So, what does UHAUL do charge customers for a month rental then when they move out ask for the rental back and rent to another person after they've already charge me!! Not fair. I'd never rent here again and I will be sure to inform folks it a rip off.

Évaluation :

5

Stacey was great to work with. Thank u

Évaluation :

4

Very pricey

Évaluation :

5

Really well organized.

Évaluation :

3

Walking in the smell of perfume was overwhelming and standing in line and being ignored because they couldn’t be found at first so I had to look around when I walked back in associate assisted next customer in line, gave me a look, then walked away while waiting another person walked in, and they insisted that person instead

Évaluation :

5

Moving is a hustle and frustrating but doing business with you was a very smooth and pleasant experience. Thank you so much for your services.

Évaluation :

5

Very clean easy to access security is great love it very happy

Évaluation :

4

DO NOT LIKE THE UNIT ACCESS DESIGN.....ONE SMALL DOOR INSTEAD OF THE STANDARD ROLLUP. FOR THAT REASON I WILL PROBABLY CANCEL THE UNIT BEFORE FILLING IT. IT'S WAY TOO INCONVENIENT TO HAVE TO MOVE THINGS AROUND INSIDE A CLOSED UNIT AND THEN MANUEVER THEM TO GET THEM IN AND OUT EASILY.

Évaluation :

4

I did not use the storage unit at all. Employees were very nice and cooperative Thank you .

Évaluation :

4

Booking process, instructions and move in process were good but the unit wasn't very clean.

Évaluation :

5

The service was amazing and Stacy is the best ever. Was so friendly and helpful. I recommend her to everyone

Évaluation :

5

The staff at Kingston office were really helpful Thank you Stacy

Évaluation :

4

steps were a little trying but i knew about them ahead of time.

Évaluation :

5

Stacy Einstein is phenomenal! Anything you need shes there to help

Évaluation :

5

Service was impeccable great staff!!!!!

Évaluation :

5

Excellent service and friendly staff. Convenient hours and easy access. Would definitely use this facility again if necessary and highly recommend.

Évaluation :

5

The staff was helpful. He was very knowledgeable with our questions and concerns.

Évaluation :

5

I would definitely recommend this storage facility to my friends.

Évaluation :

4

I had an issue at the beginning due to a mixup of storage size, pricing, and availability when I first moved into the unit but overall had a good experience.

Évaluation :

5

The manager in the office is wonderful.

Évaluation :

5

Beautiful and clean Affordable I can't say anything bad about my storage unit . Beautiful facility Inside and surrounding the place . Top Notch 5 

Évaluation :

5

Thank you for your help

Évaluation :

5

Convenient storage unit, well maintained. helpful and friendly staff. It would help to have lights overhead storage units as it was dark and difficult to move stuff even while it was during the day.

Évaluation :

1

No carts to load or unload Stacie rude and hung up on me. Multiple calls and on hold each time. Lied to by staff. Unable to get resolution. I have a handicap that effects my mobility and needed those carts to empty my storage. None available. 3 people to carry boxes one by one. What should have taken no more then an hour. Took 2 and 1/2. Leg killing back breaking multiple trips back and forth to empty my storage. Finally broke the lock on the one hand truck. Due to could no longer keep lifting the boxes one by one. Call the office Stacie hung up on me. Called customer service another 4 times after that on hold for extended periods. No supervisor available to speak with me. Said someone should call me back by Wednesday. Today is Sunday It happened Sat morning Kingston location. I'm paid up till the end of the month so I will be asking fora refund for mu6unused time and all the agrivation and pain I have to endure.

Évaluation :

5

Great friendly staff. Facility nice and worry free about my belongings.

Évaluation :

5

Stacey is amazing!!!!!!!

Évaluation :

5

Very clean units. Will definitely use again.

Évaluation :

4

Was never told that my storage unit was on the second floor with no access to either an elevator or a ramp, so once I found a ground-floor unit I immediately emptied my unit and rented one on ground level.

Évaluation :

5

VERY satisfied with the cleanliness and the temperature inside. I have experienced other "climate controlled" facilities that would barely keep you from breaking a sweat. This facility is TRULY climate controlled! Thank you for being true to your claims!

Évaluation :

5

Stacy was helpful when helping me choose the correct storage unit size. She explained everything from how to enter the facility, to unlocking the alarm, and where my unit is located. I would recommend going to the Kingston facility for your storage needs.

Évaluation :

1

I'm from my first rental to my second rental to trying to get to storage to trying to cancel my storage was nothing but a complete hassle with this company. I was charge differently than I was told, Every time I called I was on hold for hours, my confirmation numbers of my "rates" was not upheld. Totally on satisfied with the whole process

Évaluation :

3

When cleaning out unit, the couch had mouse droppings on it. Everything else was fine.

Évaluation :

1

I was double charged . After explaining I was changed the first time and billed a second time.NOT WILLING to fix problem telling me it would fix its self . I paid for insurance and it didn't go through. Go the feeling steeling money from my account is not the end.not feeling safe putting my stuff in there and now going to change my cc THANKS

Évaluation :

4

If there's a way that email notifications can be sent during daytime hours, it would improve the experience. Notices are sent after midnight and, for people, like myself, who have sound for notifications, it's annoying in the middle of the night.

Évaluation :

5

The Simpson St. facility is easy to find, clean and well lit. There are carts available to make your move that much easier! Je les recommande fortement. 

Évaluation :

5

I would recommend everyone to use this awesome facility.Thank you and have a bless and prosperous day!

Évaluation :

5

Your representatives were very helpful and courteous.

Évaluation :

5

Loved that they have carts right at the door if you need them!!

Évaluation :

2

Couldn't get in. Complete waste of time and money. Had to keep the truck for another day.  There's no hours listed on any of the paperwork that I received for the storage unit. And there is a placard on the building that reads 24-hour access. You would think that when I walked out of the office I would have been all set to enter my storage space whenever I needed. Instead I was standing there like an idiot with two friends just after midnight wasting everybody's time wondering why my card doesn't work. And then when you call for assistance with the push button it gives you options one two and three and it does not recognize when you punch any of those numbers so after it asks you twice what your option is and it doesn't recognize your input it hangs up on you. I am forfeiting work hours today to go do what I was supposed to have done last night . Bottom line, not good .

Évaluation :

5

Very kind and helpful

Évaluation :

4

No garbage cans. Would often see litter in dock loading area. Only garbage can in bldg.. was in restroom & often overflowing. I had a smaller unit & was paying over $100 a mo. EXPENSIVE~~~ That's why I pulled out as quickly as I could. TOO expensive to keep things that I don't even have immediate access to. I only wanted to use it very SHORT TERM. Otherwise, it becomes a BIG $$$$$$$$$$$$$ pit~~~~~

Évaluation :

2

Front deck person was so rude, should treat customers with better attitude specially when customers been on the road all day or traveling from state to other one

Évaluation :

4

More trash cans are needed Make it easier to communicate with staff at the facility in Kingston and not subject them to long wait times

Évaluation :

2

Please send notification of refund. A second floor unit which was difficult enough to find is not workable for a 61-year-old spinal cord patient with a partial paralysis I couldn't use the unit I returned to the Kingston store and they told me they would cancel and I would not be charged Please confirm.

Évaluation :

3

I would like to explain the reasons for my ratings.. lot of my stuff even though it was in a climate-controlled facility,had mold on it (my clothes & blankets) the floor was rotted and smells like mold,the front of the entrance as soon as you walk in is extremely dirty with leaves, dirt & debris all over the floor.and I couldn't get into the climate control building iafter 9 p.m. most of the staff were rude and acted like they didn't have the time for anything or anyone. except for one very nice girl I think her name is Stacey.She was very kind and patient she greeted everyone very friendly and took time to answer any questions you would have had. he would be the only reason I wouldrecommend that facility to anybody, I have left in the middle of the month and didn't even get the balance of my bill back which I don't feel is right bill with paid in full and the money that was left over I should have gotten that I cleaned out my unit it was swept and the door was shut. I should have received the balance in a refund.

Évaluation :

4

Got a unit on the second floor and was not told there was no elevator or ramp, would not of taken the unit had I known this.

Évaluation :

5

The move-in process was easy and convenient, and my unit was clean and ready when promised.

Évaluation :

5

Thnx

Évaluation :

5

Great customer service. Thorough in everything.

Évaluation :

5

Very nice units, they are clean, well lit for safety, easy access and a reasonable price. Highly recommended if you are in need of a storage space.

Évaluation :

4

The unit I rented was to small for my dresser ,headboard, mattress and box spring to store in the 5x5x8 unit. So I had to take the dresser somewhere else which ended up costing me more money in mileage fees on the uhaul truck that I rented! So I'm disappointed in that fact.

Évaluation :

5

Overall an excellent experience.

Évaluation :

5

I was a little upset with U-Haul in general,because the main number goofed up my free months storage,but Stacy and her staff helped me straighten it all out. Stacy is great to work with,as is the rest of her staff.

Évaluation :

4

Called last week to confirm both units. When i arrived ,1 of the 15x8 was not available so got downsized. Pretty frustrating because i called week before and didn't have enough room to store.

Évaluation :

5

Best money ever spent. Security and availability is high on my priority list.

Évaluation :

4

the only negative was not having a larger truck available

Évaluation :

4

Although the storage facility itself was clean, the rental unit could have been swept out and spider webs removed.

Évaluation :

5

Easy process and helpful staff.

Évaluation :

4

The facility is clean and well lit. Overall, I'm very happy with it. The only issue I have is there is only one platform dolly in the building that I'm in so, if more than one person is there at a time, you have to wait to use it. An extra one would be nice to have available due to the sheer size of the facility and odds that more than one person will be there at a time. I do appreciate that there is also a mattress dolly available that came in handy.

Évaluation :

2

My unit was locked and not available to rent even though I rented it online. There was no one avail to answer the phone to help when I had movers there being paid with my belongings ready to move in. I contacted Stacey more than once and she never bothered to reach out nor did any UHaul employee. I would never rent from this company again.

Évaluation :

3

Changed payment to different credit card n was charged twice $15 for late payment. Manager was requested to call me back n never did to explain the situation.

Évaluation :

4

When I initially called to enquire about renting a unit, I was not told everything was on line. That would have been helpful. My cell phone did not have internet access as I only use it for calls

Évaluation :

5

Manager was very polite, respectful, and take the time with me. This is excellent customer service!!! Will recommend this local UHAUL storage anytime. Best wishes on your continuing success!! Regards,

Évaluation :

5

great Job by the Staff

Évaluation :

5

good location

Évaluation :

5

Staff was very helpful

Évaluation :

3

Email directions were a little confusing when at the site. Storage building and units are ditry

Évaluation :

5

This was my first time using storage. Everyone was very kind and courteous as well as helpful. I would recommend to family and friends...very clean lockers too. Thank you very much.

Évaluation :

4

Scary walking down hallway waiting for sensor lights. Maybe have light switch on wall upon entering.

Évaluation :

2

Lack of security. I recently learned I should have had a access card. I didn't. Each time I went to my unit a silent alarm went off, to rich no one EVER made me aware. Glad I had insurance.

Évaluation :

5

The lovely ladies at the UHaul in Swoyersville turned my nightmare moving experience with another storage facility into a breeze! The customers service and protection is spot on!

Évaluation :

5

The only issue I ever had was the inner set of doors going in. There is a difference in floor levels that causes things to move on the carts when you try to cross that spot.

Évaluation :

5

I wish they would prorate there monthly storage costs to customers. I was very upset to find that out as all other facilities I have used in the past offer it.

Évaluation :

5

Stacy Eckstein,Britney Baker and all the other employees that I had contact with were very helpful, kind and very knowledgeable and answer any and all question.

Évaluation :

1

Facility is dirty, heat was never on, big sign saying it’s climate controlled,

Évaluation :

5

Everyone from the office to the storage area was kind, courteous, and ver professional!! I couldn't have asked for anything more...My thanks to all of you.

Évaluation :

2

It was a pain that it wasn't 24 hours. It was also strange having to drive to the Kingston location for customer service. And some of the employees there were playing on their phones when I walked in.

Évaluation :

5

Thank you for your great service, I will use this service if ever needed again definitely will be a reference to others... again thank you for your service....

Évaluation :

5

Staff always friendly and helpful. Very pleasant experience in renting a truck. Explained everything in detail.

Évaluation :

5

Bien

Évaluation :

4

Customer service staff very helpful

Évaluation :

5

All of my needs were met and the staff were very helpful. If needed I would return and use this facility again.

Évaluation :

5

It wasn't a wait,I was treated politely, the environment was calm,the customer service team was awesome, very helpful.