Experience was wonderful with the exception of the hidden cost of the insurance to rent the van. I was not expecting to have to pay the additional $55 and was advised that we had no choice for the type of uhaul we rented. This was very unsettling to me. Samantha was very friendly and knowledgeable! The gentleman who did our return was also very friendly! If it wasn't for them, I would not have rated the shop very high due to the undisclosed costs!
Maghen OCustomer Reviews for U-Haul Storage of U-City
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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rates are higher I found a storage saving me $120 more a year
mike d | Expérience généraleI love the manager. She is awesome !!!and the staff is great and very helpful.🤗
RAEGAN W | Premières impressionsGreat staff, well maintained.
Anna R | Premières impressionsThe storage access system was down, but I was told it is the first time it has happened in the employees employment of 8 months.
Rebecca J | Premières impressionsThe code access isn't user friendly and I had to input it several times. Tried to gain access to drive the truck inside and it wouldn't recognize my code. Another couple trying to get in couldn't access either. It was way after the time that the the doors should have been accessible.
linda d | Premières impressionsTracie was awesome to work with.
jason j | Premières impressionsI don't like the simple fact that I have to go up in elevator then down Hella far to other side of the building. It sucked and after moving m u whole house plus the hrs I work don't go with the hrs the gates are open and the hall ways should be lettered to help u find ur way better
Taysia J | Premières impressionsJess was amazing to do business with. She was very understanding and was a great help with my situation.
Chaney L | Expérience généraleStaff was great facility was clean and easy to operate. Would recommend some longer carts to be used to move items in and out.
TIMOTHY N | Expérience généraleGreat customer service with knowledgeable staff.
Josh W | Premières impressionsThe stall was always very friendly , helpful and made my transition and great experience. I can't say enough about the management . truly 5 stars . Thank you very much .
JEFF A | Expérience généraleMy Unit has a big door that swings open in a very convenient area..
Darla B | Premières impressionsOur 2,5 years of using U City Storage were excellent. Many interactions with staff, always top notch! Moving is stressful and unpredictable. These folks get that and are there to do whatever it takes. Thank you from the bottom of our hearts
Virginia M | Expérience généraleWhen I first got there I realized I needed a bigger storage. The staff help me get into a bigger unit. Unfortunately the bigger unit that they gave me still had locks from the previous owner. They did however get me into a unit even after being swamped on a Sunday. Everyone I dealt with there was very courteous even after dealing with an irritated Customer right before I came up. . Everyone I dealt with there was very courteous even after dealing with an irritated customer right before I came up.
Brandon K | Expérience généraleThe facitlity is very clean. There are 2 bays for vehicle entry but only one functions with regularly.
Lisa B | Expérience généraleI would use again
Sami H | Expérience généraleVery very pleased with the service and cleanliness of facility. They were very patient with me in explaining how everything worked and move in went very smoothly. Worked with my truck driver to make sure we could unload without any problems or disruptions. Nothing is more stressful than moving from one town to another. Thank You for helping make our move into your facility less stressful .
JEFF A | Premières impressionsJess and her team were fantastic to work with throughout our storage rental and U-Box experience. Fortement recommandé!
bruce g | Expérience généraleI have never had a worse experience with a company in my life. The only exception was that Holly who worked there the day I moved out was very helpful and professional. I will never use Uhaul or recommend it to anyone again.
Charissa S | Expérience généraleJess was pretty great. She was attentive, friendly and extremely helpful. Merci.
JESSICA C | Premières impressionsWe were so pleased with both the facilities and the customer service at U-Haul of U-City!
Laura B | Expérience généraleThe staff is eagar to help!
Heidi U | Premières impressionsI am pleased with this facility.
David P | Expérience généraleOur alarm went off even though I successfully disarmed the unit. A manager was very fast and helpful to try to resolve the issue.
TOD E | Premières impressionsThank you guys for your service, me and my family were pleased . I Highly recommended, lovely staff . Thank you Jessica for your help .
Jennifer B | Expérience généraleReally appreciate the one month free storage with so much to get settled it gives me time to actually relax for a few days and then get it taken care of. Merci
Sally W | Premières impressionsNot thrilled that you took a payment and said there was no refund after i cleared the storage out in the following 2 weeks.
Kathy H | Expérience généraleThan you so much for getting my payment7/29/23.so I will keep it up on my payment.
BANSER P | Premières impressionsI completed the online checkout as instructed but the facility did not process my move out until weeks later. It took 3 different phone calls to Uhaul to process my request for move out. Otherwise everything was great.
Brooke B | Expérience généraleNot enough carts some days
Shanna L | Expérience généralePrices are affordable, location is convenient. However the manager that did my rental agreement I felt was treating me and talking down to me as if I was a homeless person because I was wearing a backpack. And then when it came to accessing my storage unit no one had explained where to go, just gave me a map. I would try to resolve but the issue being with manager would be futile.
Taliferro W | Premières impressionsThis is kind of an unfair rating due to the fact that the 1-800 number for U-Haul gave us a gentleman who had made guarantees that are actually not available, for example we had specifically asked for 24 hour access. We're told we could get 24-hour access which is why we thought the price was so high for the unit in the first place and come to find out not one single U-Haul location in the entire state of Washington offers 24-hour access even though it's advertised. This was very very upsetting, and it put us in a difficult position for almost two full days, missing work, not being able to actually work a couple employees for their help moving in because we didn't actually have a unit to use due to it being"after hours", and right in the middle of moving we had to drive a fully loaded truck back to the house we're moving from, unpack it due to a very high theft rate in the area, just to have to repack it again the next day and as you can imagine this was very inconvenient and cost us quite a bit out of pocket expenses, however the general manager tried to smooth things over with us by giving us a full month of rent free through the storage unit. We were able to go to a different location where that manager had absolutely no problem whatsoever helping us get a unit even though there was a price difference she did not charge us the extra amount and she was even willing to refund the original price of the insurance that we had purchased and had us purchase a cheaper insurance policy to save us some money at this particular location was the only location that was open past 7:00 p.m. in our city so maybe not the best of all circumstances but they did the best they could to make up for the inconvenience of mistakes that were made by the 1-800 number people. Sometimes it seems like the right hand doesn't know what the left hand is doing and it becomes very frustrating and confusing for customers. But this particular facility is very very well maintained it's very clean they're very direct and very clear about the rules and regulations there as well as trying to get you going as quickly as possible and they are very friendly they're strict but they're friendly. Jess, she was clear straight to the point, and fast. The other young lady that was working there was cleaning the vehicles that were coming in quickly and efficiently and always had a smile on her face. I will definitely be coming back here if I do ever need storage, moving supplies, or a rental. Also, I love the fact that nit only dulo you get an access code but an individual code that you provide to arm and disarm your individual unit. Extra security and state of the art security monitoring.
Cherie S | Premières impressionsTwice I had to move storage units due to maintenance, the last time I was forced to move to a different facility along with everyone on the 2nd floor at the Airway Heights facility. It was a huge inconvenience, though they did move my stuff at no charge to mitigate the problem. I moved out and hope to never have reason to use their services again.I don't at all agree with no pro-rate, so I had to wait til the day before rent was due to move out.
CINDY P | Expérience généraleLoved the storage! Wish I could have kept it but husband noted we have a garage and storage closet at new home... but will use again! Very useful for when I was moving my items from old apartment to new home and move in wasn't for another week! Staff and GM was very helpful and made me feel comfortable even though I kept setting off alarm藍藍藍
Carmen S | Expérience généraleThe manager I forget her name but she was fabulous. She helped me so much so many times with moving renting everything.
Amanda P | Expérience généraleWent to location before doctors appointment so it would be one less thing to figure out while picking up uhaul at 3pm, but Jess Brookes, GM helped me a TON!!! She was amazing at showing/explaining where I need to go and how to access the building! I am beyond grateful because the stress of moving is hard enough, so I really appreciated her amazing attitude and customer service!
Carmen S | Online Move InThis location is a joke. Management (the lady that's there in the day) is beyond rude and they stole a months rent from me saying I didn't pay, so I had to pay twice. Will never use U-Haul for anything ever again.
Jeromy P | Expérience généraleJess was very helpful and very friendly. She went beyond everything to help me
VANEET G | Premières impressionsVery professional, helpful with your needs. Friendly and polite staff.
sharon h | Expérience généraleIt was great! Hassle free and very laid back.
Douglas N | Expérience généraleYour customer service sucks, get people that speak English and can read a ledger. I was told I could pay at another uhaul and I couldn't. When I had used a Uhaul truck you didn't tell me that the deposit I paid when getting the van doesn't go toward what is owed when turning truck back in. But over all at the end yes I would definitely say I had a much better relationship with the staff.
Jordan K | Expérience généraleI went online to schedule a unit 4 days prior before stepping by into their office. When I get there I pay and am offered a 10 by 5 by 10 unit number 1339. Excited the unit will be conveniently on the first floor I was extremely excited. I grab the paper work and walk around back, I find said unit and low and behold the unit has two round locks on the doors. I wonder around till I find an intercom for help and iform the staff as my impression was the locks would be left inside the unit. He comes all the way over to the unit from the office desk counter with a lader. And a girl scrubbing the floor with long brown hair informed him that, the unit had been uptained by an ex employee who tried to give themselves a free year without permission and that they had been fired. I asked if, because I'm not moving out right away if I could come back in a week to have this unit when it is cleared out. As it would be inconvenient to now have to travel upstairs. They told me there wasn't anything that we could do. He takes me up the elevator and tries to offer me a unit with the same dimensions but with a small door. I need a bigger door. So he ended up placing me in a unit all the way in the back 1228 or something to that extent. So Now ai am on the second floor all the way in that back. Despite a 4 day wait prior to this experience. I took extra time to investigate on this trip. And I was a bit frustrated that this was my first interpretation of this facility.
MADISYN D | Premières impressionsThe service was night and day between the first location (the one on Sunset Hill) and the last location (U-City) Every person I came in contact with at the last location whether it was on the phone or in person, including the manager was surly, seemed to be tired or “put out”.
PAMELA C | Expérience généraleThe staff were a lil rude when I was trying to move out but ayye it is what it is....
Zachary H | Expérience généraleI accidentally didn't lo k mu storage properly and the staff locked it for me great staff security and great trouble shooting I advise anyone to go store your valuables with them A1 too notch
NATHEIL C | Expérience généraleGreat, no problems clean and affordable, pretty secure, more than enough carts available for loading boxes as well as spacious elevators & isles for ease of moving.
Cindy S | Premières impressionsWe were very frustrated that the guy helping us was very cold and unfriendly. Also, any time we needed help, we had to wait a fairly long time to speak to anyone. Another frustration was when we moved out, they had just charged us 70 just about a week before that and we got no credit for the 3 weeks left of what we paid for. It's really sad because the facility itself is very clean and secure, but the way we were treated would make me not recommend it to anyone.
MELANIE S | Expérience généraleVery accommodating attendance for the whole move
David L | Premières impressionsI went there with a car load of stuff to store , got into building ok, loaded up the carts provided with the things in my car found my unit finally with a lock already on it as though someone already was using it so I called the 1-800 number due to the fact that you were already closed after hours and that lady had no idea what to do she was so not helpful in any which way or form she had no idea what to do in any which way the only thing she did do was sit on the phone with me the whole time while I tried to figure out what the heck a lock was already doing on my storage number anyways I'm going to figure that all out today when I go into the office during office hours see if we can get fixed.
Dennille R | Online Move Ini got there 20 min before closing. went thru the whole ordeal of getting a unit, only to have to re do the entire process all over again. apparently, someone was training and was in the wrong screen or something i don't know, I'm just a paying customer. Any way, got done and went to go enter the unit, put in my code, and my access denied. got in touch with the manager as she was walking out the door to finally go home, and she went back in for a few, came back out and said,. "give it a couple minutes" it should work now. waited for 15 min. went to try to enter, and access denied again. As of right now, I have yet to get access to my unit. guess ill try again tomorrow....
Matthew b | Premières impressionsThe staff at u-city U-Haul was amazing! He was very helpful however the staff at east town uhaul was on a power trip very disrespectful and rude. I wouldn't recommend anyone dealing with them.
amanda l | Premières impressionsI appreciated the fact that i was able o drivre in out of the winter weather and get my things loaded into my car.
glenice K | Expérience généraleAdam was really wonderful to us and really helpful in such a stressful move he made the end of it come together for us by taking our truck and trailer in at his location he really may have saved our lives because there was a heavy snowstorm and I dont think we could have made it through with the truck. The stress was so intense that when he told us we could leave the truck with him for no extra charge i got tears in my eyes because we really did everything we could to get the truck back safe and the last part of unloading was the hardest for us with two tiny babies and a toddler . It felt like he was the best one that could have been there for us, truly a great person all together . Thank you Adam
Crimson M | Premières impressionsPolite and friendly
glenice K | Premières impressionsThe storage area was clean, secure, and climate controlled. Billing is done electronically and was easy to manage. Covered area for unload and load is really nice too. Great place to store your stuff!
Christopher R | Expérience généraleYou guys went above and beyond. I can't thank you enough U-City Uhaul. Hands down the best in town.
Ervin S | Expérience généraleWas supposed to get first month of unit free and also $50 as where I had a unit reserved didn't have one available.
Eric A | Online Move InI liked the customer service at this location
David N | Premières impressionsWonderful place, very helpful at all times.
DOROTHY M | Expérience généraleForced move from other location. Then I get this email request. NOBODY followed up. I don't know my unit number, my access code, the billing cycle, if/when my keys can be picked up. Literally nothing. Blind hope and faith that my items are secure, unbroken, and fully accounted for.
Teresa Z | Premières impressionsThere was a VERY loud alarm going off in the facility that started after we were partially done unloading our things into our unit. Another person was there doing the same when we arrived and he stated that it happens all the time and that he asked that day if the employees could do anything about it. They told him that they couldn't. Honestly, my husband and I discussed purchasing ear plugs for when we have to go to the unit because we're concerned about damage to our hearing with that kind of alarm blaring in a metal and concrete building. It was a horrible and stressful experience, and I've never had that kind of thing happen at an indoor storage facility. Why aren't staff trained on how to disarm the alarm?
Stephanie P | Premières impressionsUnknown I do not know where my furniture was taken.
David P | Premières impressionsU-haul has been very friendly and always helpful. The only thing I could suggest is that next time you have to use a moving company you will make sure they are professional because fighting with each other and slamming my things around is not very friendly.
Cheryl H | Premières impressionsU-Haul is consistently excellent
Steve M | Expérience généraleIt is impossible to reach anyone by phone. I tried calling many times over several days and kept getting sent to regional. I was even on hold one time and walked in and the guy was just there sitting on his cell phone. The phone was not even ringing.
JEFFREY L | Expérience généraleConsistently great staff at U-Haul 👌
Steve M | Premières impressionsWAY WAY WAY to expensive will buy my own cargo trailer before using u haul again.
brandon m | Expérience généraleI love the U-City facility everyone is amazing and it's always clean. And I love the fact that they always walk around and check on things/ people. The staff here is 100 % amazing. I have never had an issue there. They are always available when needed. It's a great place to be. I am happy that I can put my trust into my belongings being here.
LoriAnn B | Online Move InTrevor was very helpful and knew his stuff.
Dana E | Premières impressionsThe manager, Adam Wagner, was so great to work with!
Teresa Y | Expérience généraleThe staff has always friendly and knowledgeable. The staff even went as far as let me keep the 26ft truck I ordered on the lot because the guys who were to load it move out didn't have their act together. Thank you very much Adam and Nick.
SUZANNA R | Expérience généraleNick was rude and it very helpful when asking about move in process and setup, once done with him every was smooth. Nice facilities, easy move in.
William P | Online Move InEveryone I can into contact with was helpful and answered my questions. It was helped to walk through the different areas of the location and have a map of where my unit will be. It was helpful to have the person working with me explain the different types of storage sizes, in addition to seeing the visually set up example on the sales floor.
Juline G | Premières impressionsGreat people
Ron M | Expérience généraleMy unit storage is open it covered the with big open net, like the fence..
ANDREW A | Premières impressionsGreat first impression! Very quick and easy rental process, with helpful and friendly staff. I appreciate the access points, loading area, security and cleanliness of the facility.
SHANNON Z | Premières impressionsThanks
JACOB B | Premières impressionsVery friendly and helpful.
ANDREW N | Premières impressionsThe staff here are very professional, courteous, and helpful! Awesome team.
ROBERT A | Expérience généraleI wish that my entire life wasn't taken away from me like it was I needed help just with the payments I just couldn't make the entire payment due to me having covid and missing work then losing my apt and car sadly right after I had covid so did my 2 children then everybody around us so I was constantly out quarantini that was everything I had left of my life now its also gone I couldn't be more sad and disappointed nothing truly is worth working for and giving your all because of an illness that is world wide still able to make it impossible for people to understand and work with you.
Albulena S | Expérience généraleWas happy to find this location close to my house
mike d | Premières impressionsNo ratings yet
MARLEEN L | Premières impressionsThe only problem if you ever have to contact that local storage location you can't it just automatically goes to the u-haul world wide call center. No personal local service really sucks!
Hollie B | Expérience généraleAll good exxept we wanted to get storage fter someone leaves the office hours time to get our storage and get our stuff loaded in facility but guess someone has to give key in person and so that set us back some. Other than that the facility is great.
ANGELA C | Premières impressionsAdam Wagner is a great manager. I got to see him several times as my son used to work at this facility. Gave me advice on what my vehicle needed for a tow hitch and bike rake. (Due to a medical condition I no longer drive.)
AVIS B | Premières impressionsThe free month storage after our 1700 mile move was very, very helpful in getting into our new home.
JAMES H | Expérience généraleStorage was fine, but had a real problem with renting a vehicle. Booked about 3 weeks in advance; rechecked 2 days before pick-up and was confirmed; then the day before scheduling moved my 3 week old reservation to miles away which I could not manage. Probably will reconsider before i ever book with U-Haul again.
Ron j | Expérience généraleI had troubles doing an online retal but, in person was a easy event. Stated my need and Nick was able to find available what would serve my need best. Thank you, Nick.
Lenard H | Premières impressionsOverall easy, and staff was very frinedly and helpful.
Jenifer S | Premières impressionsEveryone is super nice and the move in was easy and simple. When I went in to the office for a question I was helped immediately and told what I needed
LoriAnn B | Online Move InThank you for your service. I was very happy with everything. The trip across country was wonderful. Thank you Jay
jay p | Expérience généraleOnly issue we ran into was accessing the unit through a door other than the loading bays. There are no specific instructions at those doors as to how to what you need to enter to gain access using them. When we moved out the loading bays were full and we had to maneuver around another customers items in order to exit the bay door with ours. We tried to exit through the other three doors but were unsuccessful.
Kimberly R | Expérience généraleThe attention to our needs and questions was great. Not sure you could expect more, the experience has been great.
Sam H | Premières impressionsKind and helpful!
SANDRA S | Premières impressionsI got everything i needed and saced lots of money staff was great my only dislike was it seems like they needed one more person working everytime i was there.. but i dont mind waiting when they save me money!
DANIELLE D | Expérience généraleOnce we moved past the original reservation being lost, the Woman that handled the situation was completely understanding and helpful and courteous. I was very pleased with her kind and thoughtful handling of our rental and we are very pleased! Thanks
david a | Premières impressionsJust got in yesterday, was a struggle but finally figured it out. Marked average because I haven't had a chance to find out yet.
Jennifer S | Online Move InVery clean facility. The loading bays at the back of the building were fantastic and I appreciated the use of the carts. I would use this facility again.
KAREN T | Expérience généraleVery good service in Vancouver. WA and Portland, OR. One person at desk with people waiting and a slight lack of good explanation reslting in me walking around that huge b uilding in the heat for nothing. We will say the attendant was prompt in checking us out and did give me a break at checkout which was appreciated. Management needs more people assigned to desk.
mary e | Premières impressionsThis location's very accommodating and helpful staff have made the process of moving much easier. Extraordinary Movers four strong amiable personnel worked carefully and quickly to move our belongings into storage units from UBoxes. Thank you for everything! We will call you for help again!!
Virginia M | Premières impressionsWhen I made a reservation for my storage I was never told anything very bad communication and it made my day bad!’I tried calling the number 509 922 4465 that’s what they told me to call if anymore questions!! Well I tried calling 3 times and each time was on hold for over a hour so I never got to ask my questions!! So I wanted to know if a king size mattress would fit in a 10ft truck and the cost and few other things!!I ended up getting a 15ft truck and had to drive all the way to the valley!! So this put me way behind in my schedule cause I had people helping move and then it made them mad!!
cheryl v | Premières impressionsDo to the California and west coast refugees fleeing the socialist states it's put a strain on all moving companies vehicle and trailers availability but it's very sad that all these companies doubledate or more their rental rates to gouge the American people so much and profit at a super stressful time in our lives not sure about everyone else but I'll remember it..
JOSEPH W | Premières impressionsThe gentleman was helpful on getting the things I needed or asked for
JIMMIE C | Expérience généraleAll huge access doors were broken and made unhauling very inconvenient. There was only one man operating the front when a huge line of help was needed. My paid for movers (mind you hired through your uhaul services) had to wait 30 mins to do their job that I paid them to do because of the inconvenience of all the large doors being closed off.. When I needed assistance with the doors I was unable to receive help as there was a 30 min wait to get assistance from the 1 man doing everything by himself. Then when asked if he could open up the larger automatic door he left snd never came back. I lost out of 30 mins I paid my movers for due to trying to figure out how I was going to haul things inside with 3 other large trucks trying to haul at the same time as us.
Tori S | Premières impressionsThere was a smell in the lower level where my storage unit was. Smell was like a dead rat or something dead.
LINDA M | Premières impressionsThe gentleman who helped me with the storage was nice and kind.
JIMMIE C | Premières impressionsHelpful staff. Only thing was only 2 drive in and had to wait to unload.
Ron j | Premières impressionsThe second time we went to the storage area we tried three doors before we found one that would open up the code. When we push the call button no one answered.
dale h | Premières impressionsS.O.
Tolome R | Expérience généraleThis experience was a good one. We were satisfied with the convenience and cleanliness. The carts are incredibly helpful. We're grateful for the online check-in process because it was very time efficient. That's VERY important during a move.
Jennifer R | Online Move InQuick and easy process! Got our unit right away and started moving stuff in. The carts and freight elevator are super helpful!! Pretty easy move in!
Elizabeth W | Premières impressionsI really like that you can drive in out of the weather, and there are carts to transport your stuff to your storage. First month free and free lock, what's not to like.
Doug A | Premières impressionsMy move in went very smoothly! The availability of rolling carts & the Mattress cart were so very helpful! The entire process was just as the U-Haul staff had described. I highly recommend this facility for all! The U-Haul truck was very clean & operayed efficiently. Thank you for relieving some of the pressures when moving by your customer service & facility advantages! Gail Walker
Gail W | Premières impressionsI was put next to someone who I guess works out of theirs, or something. Literally lines the walk way with their stuff, cant get a cart through. Why they were not put at the end of the row so they can use the corner and hall with the book end, where there are doors, and its the far corner no one uses it, except me to go around to get access. I don't know. I had to have an employee get me a cart from them as they were using it sit stuff on a record players, and when asked just moved it to a milk crate. Just lazy people who didn't want to return a cart for everyone.
natahn O | Premières impressionsThis place is not ready for move in construction Equipment and people all over the place blocking the doors to get in my first month was supposed to be free I’ve paid for it the manager said it would be returned to me I still have not seen that when telling the manager we couldn’t find the storage place we had to ask construction workers how to get there and telling him that construction equipment was blocking the way he said yeah it’s challenging right now very dissatisfied with the service would not recommend this place to anyone don’t think that it’s ready for move-in
john l | Online Move InRate this storage facility at U-City POOR. The Staff was nice and tried to be helpful but they were not trained in the U-Haul system to move in customers. It took a lot of phone calls to their Manager Adam to figure out how to admit us. We had to wait 3 hours for our pre-reserved storage unit. When we finally were in the system and signed the contracts and got our access code to the storage facility, the entire system was down and we could not get in. More phone calls to the Manager Adam. It took another hour to get access. By this time we were tired and still had an entire Truck to unload. We did not know the storage units were under ground and have to use an elevator to get to it. This is so messed up. By this time it is after hours. We even tried to see if we could get another storage facility somewhere else, but all of the other places were closed by this time and it is Saturday night. No places are open on Sunday. So we endured the torture of unloading the truck and using a small dolly provide by U-Haul to get all of our stuff moved in. This took way to long. And to top it all off, when we were done which was late into the night, the security system went down again and we could not get out of this facility. Phone calls to U-Haul go unanswered. You cannot get a live person and their emergency call button did not work. Their secure garage doors to get out are 20 feet high. Luckily we had a ladder that we put in storage and was able to use it to climb up and pull the latch release so we could lift the door to get out. I do not see how U-Haul thinks these storage units are going to work with only 2 bays to drive into and then move/haul in an elevator underground. It takes 3 times as long to move in and IF their system goes down you are either locked out and worse, locked in and cannot get out. If I would have known this facility was set up this way we would have paid for storage elsewhere. I can see why they are advertising one month free. We will be moving out ASAP...after we get rested up. This is the worst moving experience we have ever had. And to find out this facility has only been open for a couple days and no training for the employees, plus a poor system with a lot of bugs to work out. This is not how this was advertised on line. We do not recommend this Storage Facility.
Scott A | Premières impressionsAll went well.
JEFF D | Expérience généraleWe were impressed with the lady drivers that helped us with the u-pack pods. We have two very difficult access driveways and they did a very skilled job in managing the pods for us. MERCI!
john k | Expérience généraleI actually used the Coeur d'Alene Idaho location! The Ubox I rented was a life saver! I have told everyone about it!
Kyra B | Expérience généraleMy things were not at this facility.
ronessha b | Expérience généralePods were late. But staff was friendly and helpful.
Danielle F | Expérience généralewhen we first got the uhaul, they didn't have one available for us to pick up and the man was not helpful. When they dropped it off it was hours late and they didn't know where it was. Terrible!!!
Courtney S | Expérience généraleI am Happy
jim b | Expérience généraleThank you for your excellent service!
Oleg L | Expérience généraleGreat job
JEREMY H | Expérience généralecould have more people be versed in different areas.
Natasha B | Expérience généraleU-box crates are a bit flimsy and poorly constructed
Daniel S | Expérience généraleThe actual delivery of my box was great. The delivery person was friendly and on time. My customer service experience with calling to get confirmation from this location was not good and confusing.
Kyle J | Expérience généraleCommunications are TERRIBLE. Your people LIE. You have NEVER called back on anything. Will NEVER use you again if I can help it. PERIOD!!!
Lawrence S | Expérience généraleDelivered U-Boxes with hinges open, locks broken, and door still bolted. Booked a truck reservation instead of moving help. Prepped trailer 3+ hours late. Steve on the phone helpful, but overall: bad.
Tamir B | Expérience généraleThey damaged and lost our stuff
Eden P | Expérience généraleWorst moving company ever
Eden P | Expérience généraleHorrible experience
Eden P | Expérience généraleChoosing UHaul got our move was a terrible experience. Nothing was done correctly. We were blackmailed with another $2000!for them to release our stuff.
Eden P | Expérience généraleNeed to replace outside key drop box. The opening slit is too small to drop thick keys.
minseob k | Expérience généraleVery helpful and friendly staff. Easy to work with.
Lyle K | Expérience généraleVery helpful and friendly
philip k | Expérience générale