Le client n'a pas laissé de commentaire.
Marissa S | Expérience généraleCustomer Reviews for U-Haul Storage of West End
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The staff, especially travis the manager was very helpful, understanding, and very kind... I would definitely recommend U-Haul to anyone... thank you for kindness...
salnea p | Expérience généraleI was moving from out of state. I reserved space through app. App took me to the location. There is no one there and the number given goes to a full voice mail box. I texted the number requesting help. I called U-Haul corporate . There was an issue with reservation so they updated the order said I was all set and we ended conversation. I received email with no unit number. I call back to corporate and wait 2 hours to talk to customer service. When finally I speak with someone they tell me to go to the other location. I go to the other location they were helpful and assign me my unit. I tell them all units have locks. They disagreed. I drive back to storage unit and wouldn't you know it lock. I was informed that there is an attendant that is supposed to check on building. Nope. I drive back to U-Haul and tell them about lock. They then say the person will meet me. I drive back to storage and I wait for her to arrive so I can move into the storage. 8am-11am I waisted trying to move my stuff into a storage unit. Blame is more on corporate U-Haul than local staff. Merci
Greg W | Premières impressions