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Rafael ZCustomer Reviews for U-Haul Storage of Yakima
Testimonials From Recent Customers
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Uhaul employee came outside to look at vehicle and relrased me within 3 minutes of dropping off rental. Very efficient service on return, but I did not have to go inside building, so I cannot comment on space.
John SMerci
Jessica OI don't know his name but he is the manager I believe. Has dreads in his hair and tattoos……. The nicest guy you'll ever meet. Extremely helpful, fast, funny, and made our overall experience perfect. Will definitely do business with again
JASON CSimple, quick, and easy. No complaints.
Felipe VMake sure the counter person offers the accessories I got to my destination and didn't even have a hand cart.
sAM CNot a thing. It was easy and fast.
Donna EI like how easy it was to navigate the website. Everyone was friendly and professional! Would use your services again!!!
Cheryl BThe person who gave me the truck and printed up the paperwork was extremely rude. He was also rude to the other employee working under him. Made me feel like I was inconveniencing him by renting a truck.
kellen sThe 1st truck we got had dead and alive COCKROACHES!! I thought the trucks were supposed to be cleaned out before handing keys over to the next customer but this shows that whoever did the inspection of cleaning did not catch the COCKROACHES. Then we were able to get an upgrade on the size of truck and more time. We made sure the new truck didn't have any COCKROACHES.
Robert SAnother awesome experience. From online reservation, to Miguel(sp?), who has been professional and helpful at every visit, to Treydon(sp?), who. Was very helpful and professional, UHaul has once again been there with the equipment when needed. Will have no reservations using your services and recommending you to others. Merci.
William WVery clean very nice
Juanita N | Online Move InMaking sure the vehicle is aligned. Steering wheel wasn't straight. And I wasn't told I had to follow the instructions on the link to activate the insurance coverage . I paid for it but i wasn't able to activate it because I didnt check my phone before I left the U-Haul store
tyler hyour online finalizing at the vehicle does not connect and twice now I have left without complete ing the review of the vehicle. As a customer this is a very important step but unless you can get your internet connection to work it is a waste of valuable time.
Michelle HNice job.
TERRY WReturned truck to agreed upon location.The location informed me they were not set up for drop offs. They told me where to deliver the truck, which was just down the road. The nice man helped me and got the truck checked in, even though I got a text while driving, trying to bounce me to another city. I didn't get this text until I was at the other location. Someone needs to tell the regional manager to pull his head out and know what he's doing. It's not cool to try and bounce a customer around after they have fulfilled what's stated on the contract. This is typical of corporate America. Your people manning the desks were fine, this was not their fault. Merci.
Anthony DOnly one problem took to long for the credit to come back on the credit card. You can you are it off fast but can't put it back on. Take 3 to 10 days.
Geanie BI felt comforted & welcomed.
BERVIN SGreat service
Manuel BDid not know about maintenance before driving the truck, however the truck was clean on the inside.
David MCheck engine light flashed off and on, ran really rough and felt like it wasn't getting enough gas or oil low.
Amanda SNothing lacking at this location. Good service.
Mel BI rented the truck, after driving it for 2 miles, having the hazard lights in for 20 minutes the batteries dies. I then, had to wait a hour and a half for U-Haul roadside assistance. I would recommend on checking your rentals very regularly to prevent that from happening to someone else.
Kelsey JNothing at this point everybody was pretty professional enjoyed my visit
PEDRO ZThis was smooth, fast, and friendly.
ED VThe location was easy to access, and the employees were very friendly. Everything was clean and inviting. The store had everything you would need to pack for a move.
Daniel JEach employee there is very friendly, very helpful. I will go to no other U-Haul in town but this one. Merci.
Kathleen jStaff was very friendly, professional and helpful.
Bob RPerfect friendly and efficient
Kwajalein J | Premières impressionsVery friendly , courteous and professional . I actually enjoyed doing business with this group of people. High rating.
duane lThis U-Haul location has great management. Whenever an establishment makes the business effortless, and you see familiar faces from employees that stuck around for years that says it all! Thanks for the truck!
Robert BI scheduled an 8' pickup truck for pickup at 8:30 on the morning of Feb 4thbut when I arrived to pickup my truck I was told I had to come back at 9:00 when The store opened to get the truck. This put me significantly behind schedule but I went back at 9:00 and inquiring as to why I was told that the website might allow me to set up a truck share but there cannot rent out pickup trucks like that....if that's the case, why does the website allow it.
Jerry BExcellent service. convenient service hours. Quick and easy check in for returns.
les dI think everything went smoothly. Staff was professional and friendly. They explained everything thoroughly. The truck was clean and worked well. Thank you!!!
robin pVery helpful and gave us complete information and educated us on their processes.
alfredo FEmployees were very friendly and helped immediately with checking the vehicle back in.
David GEverything was great. The vehicle was clean and in good working order and the heater worked well which was vitally important considering the freezing temperature and high winds on that day.
William MMiguel was most helpful and professional in our interactions! Typical service at this great business.
DOUG FGreat people. Trailer had one marker light out, interior drivers front tie down was missing and the wall tie downs were loose in the same area and had been repaired by what looked like construction adhesive. It ended up being ok but was hauling glass so I needed good strong places to tie to.
SCOTT GFriendly customer service. Very professional!
rudy oEverything was great, from pick up to drop off. Merci
Alan BReserved trailer on line, didn't get a scheduling call the day before. Went to location at scheduled pickup time and was told my trailer would be available 75 miles away. Then told they could " upgrade you free of charge to a larger trailer. But at a different location!" Wow they weren't going to upcharge me for not having the reserved and confirmed equipment at the confirmed location. Everyone was polite enough but what a mess for a reserved trailer.
Thomas BNo improvements necessary, overall 100/10 very helpful
Margarita DBring the large truck out to the front parking lot instead of asking women to walk to the back of the lot and drive a 26' truck out through all of the other parked trucks. Also, SWEEP OUT THE TRUCK!
Dana SThey charge me for two days when I need the equipment for one !
blanca lHad a great experience! Customer service was exceptional!
Chad VExcellent customer service, friendly, efficient and prompt.
Lori CI've always had a good experience with you folks.
diana sThe team at U-Haul was so helpful. I cannot think of enough for making this much easier experience than I was anticipating.
Amoreena MEverything seemed fine to my point of view.
William MThis is by far the cleanest and best Uhaul location I have ever seen, we even had the opportunity to use restroom and were exceptional clean ! Also Cameron absolutely knew his stuff, quick, courteous Great employee. And when we returned the unit he was spot on, quick checked out unit and unhooked us took photo and thanked us for the business! A true top Shelf in customer service . Thanks again !
Delbert OGreat costumer service!!!...I was very pleased!!!
Gary CI did not rent a u-haul.
CRAIG DVery quick transaction. The truck was clean and in good condition/comfortable. Staff were friendly and knowledgeable. Very good experience.
Carol CEverything went good
Deon H | Premières impressionsThe employees were very helpful, knowledgeable and willing to help in any way they could.
LEA S | Expérience généraleGreat security system, very helpful staff!
Christine R | Online Move InThe staff was always friendly, knowledgeable, and willing to help me with all my needs and concerns. The facility is always clean and well maintained, and if I ever need storage and/or a need to rent a truck/van for moving I will definitely come back to UHaul on South First Street. Thank you so much, it's always a positive and wonderful experience!!
Frances R | Expérience généralestaff friendly and prompt, storage unit very clean.
Susan B | Expérience généraleI had a very nice move in experience. Even though I was exhausted from my move up here, it was super simple to find my unit, and transfer things from the truck to the unit with the convenient carts that were available to use.
Carol S | Online Move InEverything went smoothly. Customer service was outstanding in all areas.
misty g | Expérience généraleEXTREMELY helpful during our move when we had to rent a truck and a storage unit at the same time. Entire process was easy, smooth, and fluid. Incredibly accommodating with exceptional customer service. Definitely the U-Haul I will be going to when moving or when a storage unit is needed again.
Tray V | Expérience généraleDidn't use the facility long. Everyone was very helpful, professional, and courteous. Thanks mike beeghly
MIKE B | Expérience généraleThe personal were kind and courteous and very helpful with my questions. I was happy to be able to keep the U-Haul lock when I checked out!
MONA P | Expérience généraleThe facility was clean and the staff very polite, knowledgeable, and eager to help
MIKE B | Premières impressionsVery professional. Positive experiences.
ira c | Expérience généraleWe had an excellent experience friendly knowledgeable staff
Susan B | Premières impressionsI need to cancel the one in Yakima . I will have to call them before they close on my day off since I get off at 10 pm and they are already closed.
Alethea S | Online Move InN.D.
GERALD G | Expérience généraleYour team members are very helpful. I'm very pleased with the service. Well done.
Gerald B | Premières impressionsCan't say for sure, but seemed like the employees were parking in the loading zone. Loading zone was full both times I was there but didn't see anyone else accessing their storage units.
AUSTIN C | Expérience généralebetter prices would be nice i know storage units are expensive but it was a lot for such a small space.
Bailee S | Expérience généraleWhen Covid hit I lost my job and went through a separation so I was having hard time paying my storage. Single mom of 4 boys, I found a job in Seattle area and had to relocate. I had payment arrangements set up. To make a payment, I had to send cash to a friend in Yakima cause UHAUL wouldn't take my debit card over the internet or through phone (yes it was a legitimate debit card). My friend couldn't do that forever and it was too far for me to drive to make payments. Once again, lost my job again cause of Covid, and couldn't afford to pay it or anything for that matter. I asked for a move out special and it was outrageous so I couldn't do it. Lost my whole storage, memories from my boys when they were babies, etc. Lesson learned. I'll never go through them again if I ever need a storage. Payment method options are extremely limited and the staff are not helpful or friendly..
britney m | Expérience généralePrice goes up way to often, and prices are high
DAN O | Expérience généraleThe staff there are all lazy, the don't help with anything, they steal from you and they are not willing to listen to anything. I didn't move out from this facility they stole my belongings from me and sold them. My mother passed away on February 10th 2023 and they either sold my unit or emptied my unit while I was trying to setup and make funeral arrangements for my mother. The manager there Jermyne knew about the loss of my mother and took it as an opportunity to make some money on the side.
Howard P | Expérience généraleThe General was very professional
Roy C | Expérience généraleYour staff at the 1st ave facility have gone above and beyond their duties for me Jermaine needs a raise!!!
Mary B | Premières impressionsALWAYS PROFESSIONAL AND CURTIOUS
mary b | Expérience généraleGreat customer service upon arrival the gentleman who helped me walked me through my reservation and made sure I got the best deal
JOHNNY K | Premières impressionsThank you for your facilities thank you very much professional!
John F | Premières impressionsGracias por el servicio que nos brindaron y todo fue excelente esperamos regresar pronto gracias
Jose P | Expérience généraleThey were very nice and helpful all the employees especially the manager. If I was to need storage again I would go to U-Haul it was great.
SANDRA U | Expérience généraleReason you kept rising your prices it was getting outage you raised the price three time with then two months and that's ridiculous.
IVAN G | Expérience généraleI appreciate the clean business premises and that a good unit for storage of my household goods was immediately available.
RITA L | Premières impressionsA very positive experience
dale l | Expérience généraleFirst time at u haul I had a great experience.
IRIS J | Premières impressionsThanks to the agent who even helped me get the hand truck into my car!
ruth t | Premières impressionsWas very unhappy pay 149 for 3 day so wrong but I will never do that again
Bernadette L | Expérience généraleBesides a hiccup in very beginning you guys delivered more than a comidating service and it was me that dropped ball on you guys, my apologies . Thanks for trying to work with me. Really!
DANIEL R | Expérience généraleExcellent staff and facility.
MARK S | Premières impressionsThe entire staff is extremely professional, kind, accommodating and flexible. They will help you with your questions, options and truck rental. They are also very customer savy and friendly. I love the staff, they are truly wonderful people.
VALERIE R | Expérience généraleI had great interactions with your staff and the facility was clean and well maintained. However, the constant storage unit price increases simply priced me out of being able to afford to pay for it on my limited social security income, especially when fuel is 3 times more expensive than it was a few years ago when food and everything else is going through the roof as well. Not everyone can afford two price increases within a six month period and I surely couldn't.
Jim B | Expérience généraleVery unprofessional business dealings. When you call and reserve a certain size storage unit, call several times to make sure it's still reserved then go down to sign the lease just to get told they sold it out from under you. A reservation is a reservation. Definitely won't be recommending you to anyone and when it comes time for me to move I won't be using your truck either!!
KimStratton S | Premières impressionsIt was great and the security is great!
Jimmy C | Expérience généraleOffice staff were always super nice and helpful!
CORINNE B | Expérience généraleHorrible the employee screwed up my truck rental and now I’m not able to move until Sunday and Monday and I’m supposed to be moved out but Saturday afternoon to my new home over three hours away now there’s absolutely nothing I can do about it but rent a hotel for two nights and wait to move until Monday all because I was charged for an extra large box truck when I thought I paid for a small pick up truck so not only did I pay for a truck I did not need which was conveniently at the storage I’m renting but now Iv got to pay for extra mileage to return the new rental miles away across town , not to mention I did not find out until after hours so I can’t do anything about since there closed now and completely booked out of pick up trucks and vans which are all I can safely drive the nearest rental it’s a 45 min drive from my house thanks uhaul for nothing now I moving day consists of rushing to load and unload an entire house hold by myself with my toddler and than drive three hours to unpack at my new house
Alisha B | Premières impressionsFriendly staff every time
DEBRA J | Premières impressionsI had initially reserved a 10'x15'x12' Drive Up storage unit under reservation # 703024-00107238 effective November 28, 2021. During the check-in process yesterday afternoon, I was told my unit was not available in size and convenience in terms of being able to drive up to it to unload my personal belongings. I requested this specific size and "drive up" convenience because of the number of boxes as I am relocating from another state, and inability to carry so many boxes back and forth due to a medical condition, but I did not realize I had to justify my request for a "drive up" unit. I am still bothered that my reservation was not honored and instead a huge inconvenience was imposed on me which I do not appreciate. I anticipate using your facilities for a period not to exceed 60 days, and when the time comes to retrieve my items, I request that manpower be made available from U-Haul to load everything onto another U-Haul truck at no cost to me for the manpower and rental of truck for the inconvenience. If you feel my request is above your ability to authorize, than I request you escalate this complaint to someone that will appreciate my business, honor my request, and make me whole. I hope to hear from your office or corporate soon. I can be reached at jgbeltran28@gmail.com or 541.350.5511. Jaime
Jaime G | Premières impressionsTiffany was Amazing!! She went above and beyond with such a warm and kind heart, there needs yo be more people like her.
Angelica V | Premières impressionsTiffany was amazing and respectful. Promote her.
Ricardo B | Expérience généraleThe cashier that helped me was very polite and perfetional offered me some really great deals I would recommend u haul to my family and friends
Tiffany K | Premières impressionsI have no complaints.
amanda g | Expérience généraleOnly suggestion is a better design of the storage unit sizes
Teresa C | Online Move InThere were only small units available, I was in need of a big unit.
Veronica O | Expérience généraleHad a problem getting into the unit because the alarm kept going off need to have a reset button when trying to put the code in. Other than that we had no other problems.
rebecca h | Premières impressionsEveryone, EVERYONE!!, was knowledgeable, helpful and friendly.
DAVID L | Expérience généraleI wish they were open till 9:30 on the weekend s and 8 weekdays
Alicia L | Premières impressionsExcellent, impressive, knowledgeable and friendly. Could not do any better.
DAVID L | Premières impressionsBuena atención, el despachador fue muy amable. Muy buen trabajador. Trata muy bien al Cliente.
BELINDA L | Premières impressionsNine at this time
ira c | Premières impressionsnone of my friends ever need a storage unit
DEBRA J | Expérience généraleprices keep going up with no major improvements made to the facility. It also took a long time to fix the automatic sliding doors to be fixed. Everything looks the same as it did for the last 5 yrs and yet the unit prices keep increasing.
ARTURO S | Expérience généraleThe part of my experience that I didn't like was the time it took to be served.Under staffing is not good business.
ROGER S | Premières impressionsVery friendly & knowledgeable staff from start to finish! I was impressed n well informed. I checked out many places n felt U~Haul was my best & safest option. And I am very happy % satisfied I went with U~Haul!! Thank~You n I would gladly recommend it to any/everyone!
Brenda M | Premières impressionsNon
Robert D | Premières impressionsI did have a bit of trouble getting to my unit but that was on me.
Alene M | Premières impressionsI hate that I can't access my unit 24/7. I have a very untraditional lifestyle which means I'll need to access my unit during untraditional hours, but I guess I can't because it's only for businesses. I think that's what the guy said. Anyway, thanks for being there when the need was dire, but I'd really like to access my possessions when I need to retrieve them. Maybe living in a 24/7 city screwed up my idea of "normal business" before 2020 did, haha. On the contrary- I had to switch to a bigger unit because the 5x5 was wicked small and I would have had to stack my boxes like a crazy person, so whoever the chick was who was there that Saturday helped me switch my unit that very moment without complication (at least on my end, I assume it was just as smooth on the other end, hopefully). I just moved back from Vegas and the amount of time you waste just waiting for the other end of any deal could make or break your existence there. It broke me for sure, so the quick business I've experienced with this u-haul location has been fantastic. And I REALLY appreciate how clean it is.
CARA M | Premières impressionsThe employees are top notch so helpful. Units are clean and secure.
Justin A | Expérience généraleI was always able to pull up load my stuff up and always had room or the employees would move there vehicles so I could pull my over awesome place.
John L | Expérience généraleExcellent staff!
Talmadge O | Expérience généraleThanks a lot and I felt safe with my stuffs there
Melissa & | Expérience généraleStorage at Yakima for awhile and anytime I called they were always friendly and helpful
MIYA m | Expérience généraleThe friends that helped me were just as impressed as I was that your facility was so clean and nice. I appreciate that the restroom was clean and nicely decorated. Thank you very much!!
Rebecca W | Expérience généraleThe Lady was helpful and welcoming , Gave me all the Information that was needed , Quick Service and Friendly would definitely Recommend to Family and friends
Tiffany G | Premières impressionsStaff was great and facility was very clean!
Jim B | Premières impressionsNick was great. Friendly, professional, clear.
DAVID B | Premières impressionsThe employees were very respectful
Antonio M | Expérience généraleGreat location and great service!
SYLVIA M | Expérience généraleAmazing as storages and I got a free month! Everyone's so nice
Ruby S | Premières impressionsGood prices and safe
SONYA & | Expérience généraleNick was very helpful. Being under covid restrictions, it was helpful that he worked with us
Harvinderjit A | Expérience généraleExcellent staff & facility.
MARK S | Expérience généraleDead rodents in unit but was cleaned up quickly. Hi
Kathy G | Premières impressionsVery helpful employees!
Arthur F | Expérience généraleMerci
ron r | Expérience généraleThe General Manager Nxxk is an absolute embarrassment to the U-haul name. I can't believe they employ such an A-hole who thinks he is better than everyone cause he is the general manager. Nxxk is also a liar and won't admit to his mistakes. Before he was there U-haul was 100 % the best in town. Now with employees like him i would rather sell all my stuff instead of dealing with him ever again. So sad U-haul has given a title to a non-deserving lieing no good person. My brother also rented a truck and before i told him my issues he stated did you deal with a big guy that is the general manager Nxxk? I said yes why? He said that guy is a real a-hole. So that tells you his charecter. I will never use U-haul again as long as they have that guy around and makesure everyone i know doesn't either.
isaac l | Expérience généraleBest place I have been to ever.
JESSICA H | Expérience généraleI haven't had a lot of experience with storage facilities, but I think you did a wonderful job of checking us in. The facilities are very clean and protected. I recommended you to one of my friends.
alice & | Premières impressionsStaff was amazing and so helpful
Sheri D | Premières impressionsOutstanding!
HYOKEUN L | Expérience généraleWould never think of going anywhere else! Period! Great company!
CLAY H | Premières impressionsHad a truck I was in the process of restoring had to move from Yakima to Idaho in a hurry had it at this storage for 4 years everything was perfect when I got back .
NOLAN W | Expérience généraleLike that I could securely store items and not worry about dust, water or temperatures. I was told when renting that my unit was in temperature controlled area, but at check out was told it wasn't.
MARY H | Expérience généraleVery helpful and very good service from staff.it was quick in and out.
eva m | Premières impressionsMiguel was very nice and very helpful
Kristin R | Premières impressionsThis was an awesome experience for us. From check in to check out to loading our storage room, the transaction was quick and seamless thanks to Miguel and Clint at the Yakima S. 1st location.
Greg S | Premières impressionswhen the lady called me and told me my storage was do I told her I no longer had a storage with them no more and they were still charging me and I lost my key to my storage
Laura L | Expérience généraleSince I work 8am to 5pm in Toppenish, and live in Union Gap I set aside weekends to utilize my storage unit there were times it was a hasssle to meet the 5pm closure.
DEBRA J | Expérience généraleVery satisfied with my storage experience at Uhaul in Yakima. Staff were very friendly and helpful. The facility was always clean and well lighted. And the price was reasonable.
CHARLENE & | Expérience généraleService was great!
waynna n | Premières impressionsGood customer service , very clean storage room, very satisfied overall
MARIA S | Expérience généraleNasty! I found live ants in my stuff. The ants traveled to my new home.. I've never had them before I put my stuff in U-Haul I'm so unsatisfied with the way the manager handled it.. never refunded me
Hailey B | Expérience généraleChrisa and Tom were great professionals, friendly, made suggestions taking me smoothly thru a move and store of my goods.
Ann M | Premières impressionsDont move out of the storage unit early. They dont prorate. Lost over $60 because of not knowing this. Also, the staff is very lacking and with only one person working, he was rude!!!
samantha c | Expérience généraleLiterally lied saying pest control comes in monthly. After years of business I realize that's a lie. A complete lie at that! All of my belongings had rat poop.Then there was a few months I saw roaches
MARTYLYNN S | Expérience générale......👍
Joseph M | Expérience généraleThe checkout was easy and quick. Access was convenient . The only issue we had was how icy it was to access our inside unit. Otherwise loved the cover over the access doors.
Kimberly K | Expérience généraleVery, Very clean, I swear they wax their floors. No odors and we found no signs of critters. They even offer carts to haul all your boxes in with. I would definitely use this facility again!!!
Jim C | Expérience généraleMy entire storage was stolen, uhall allowed some one to move out my entire storage unit and all of the contance and a u hall was rented in my name. Everything I own is gone
Amber M | Expérience généraleEddie and Edgar did an amazing job!. They were massively efficient and freed up my time to clean and pack up the miscellaneous items left in my apartment. I would definitely hire them again.
Lena P | Premières impressionsCustomer service was great! It was fast and easy to purchase a storage.
Bella G | Premières impressionsU-Haul staff were all very professional and helpful. Want to send a particular thank you to Krista, who helped my family during a difficult time, handling property from an Estate. Thanks again! :)
HEIDI K | Expérience généraleI wish every interaction involving money and renting was like my uhual experience. I paid a super friendly staff and got exactly what I needed. Thank you! Did I mention the staff was awesome?
mercedes e | Expérience généraleGreat customer service and convenient access. Many units are drive-up accessible and all can be accessed during business hours. Access system feels safe.
Jonathan S | Expérience généraleno comment
Santos S | Expérience généraleMice ate threw my linen and urinated on my box spring and a lot more.
JENNIFER S | Expérience généralethe Manger was always best to work and most were nice there were a few people i dealt with that didn't know much about what i was asking at the time. but everyone needs to learn right?
KIRSTEN L | Expérience généraleGood Job!!
ERIC U | Expérience généraleFriendly clean and would use again
Katlynn M | Expérience généraleMy only complaint is the access hours. 7pm is too early. 9pm would be very convenient. Having an employee on the grounds looking at cameras or whatever til 9 ! It would be a selling point. Merci!
Terrance B | Expérience généraleThe staff were courteous. It was very busy and took a while but my experience was great. Merci
Casey S | RéservationDo we get a rebate? This would be from the auto pay 9/17, move out 922.
Kay E | Expérience généraleI would definitely recommend this facility. They helped us out in an emergency and were more than helpful.
Sabine W | Expérience généraleThe General manager was wonderful but all the people he had working for him are either rude not friendly and don't need to be in contact with customers. Gives this location a bad name.
Kaylee R | Expérience généraleThe storage unit was extremely clean and my belongings seemed like they hadn't been in a storage for 3 months. I'd recommend this place for sure.
eyra n | Expérience généraleGreat unit and superb customer service.
JENNIFER W | Expérience générale24hr storage access would be more ideal
Derek R | Expérience généraleJust need longer (earlier and later) accessibility hours.
David S | Expérience généraleI would like to say thank you for letting me rent a unit it was very clean and it was nice to be able to have a nice place to leave my thing an to no I can get to it at any time of the day or night
gerald n | Expérience généraleStaff was super helpful and patient with us. Facility was always clean and well maintained. :)
JENNY G | Expérience générale