Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Making sure the vehicle is aligned. Steering wheel wasn't straight. And I wasn't told I had to follow the instructions on the link to activate the insurance coverage . I paid for it but i wasn't able to activate it because I didnt check my phone before I left the U-Haul store
tyler hayes
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua Kountz
|
Expérience générale
Évaluation :
4
your online finalizing at the vehicle does not connect and twice now I have left without complete ing the review of the vehicle. As a customer this is a very important step but unless you can get your internet connection to work it is a waste of valuable time.
Michelle Harding
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Bier
Évaluation :
5
Le client n'a pas laissé de commentaire.
eric marroquin
|
Premières impressions
Évaluation :
5
Nice job.
TERRY WHEAT
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shanice Santa Olivo
Évaluation :
5
Returned truck to agreed upon location.The location informed me they were not set up for drop offs. They told me where to deliver the truck, which was just down the road. The nice man helped me and got the truck checked in, even though I got a text while driving, trying to bounce me to another city. I didn't get this text until I was at the other location. Someone needs to tell the regional manager to pull his head out and know what he's doing. It's not cool to try and bounce a customer around after they have fulfilled what's stated on the contract. This is typical of corporate America. Your people manning the desks were fine, this was not their fault. Merci.
Anthony Duffy
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erika Madera
|
Expérience générale
Évaluation :
5
Only one problem took to long for the credit to come back on the credit card. You can you are it off fast but can't put it back on. Take 3 to 10 days.
Geanie BOTTLE
Évaluation :
5
I felt comforted & welcomed.
BERVIN SMITH
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rick Harpel
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeffrey Freeman
Évaluation :
5
Great service
Manuel Bazan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eveyln Mendez
Évaluation :
4
Did not know about maintenance before driving the truck, however the truck was clean on the inside.
David Manning
Évaluation :
4
Le client n'a pas laissé de commentaire.
Fred Gienger
Évaluation :
5
Le client n'a pas laissé de commentaire.
Espoke JIM
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Wilson
Évaluation :
5
Check engine light flashed off and on, ran really rough and felt like it wasn't getting enough gas or oil low.
Amanda Shipman
Évaluation :
1
Le client n'a pas laissé de commentaire.
Kenneth Burton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Casey Picha
Évaluation :
5
Nothing lacking at this location. Good service.
Mel Brink
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael Fain
Évaluation :
3
I rented the truck, after driving it for 2 miles, having the hazard lights in for 20 minutes the batteries dies. I then, had to wait a hour and a half for U-Haul roadside assistance. I would recommend on checking your rentals very regularly to prevent that from happening to someone else.
Kelsey Johnson
Évaluation :
5
Nothing at this point everybody was pretty professional enjoyed my visit
PEDRO ZARAGOZA
Évaluation :
5
This was smooth, fast, and friendly.
ED VOORHIES
Évaluation :
5
The location was easy to access, and the employees were very friendly. Everything was clean and inviting. The store had everything you would need to pack for a move.
Daniel Jackson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adel Meleika
Évaluation :
5
Each employee there is very friendly, very helpful. I will go to no other U-Haul in town but this one. Merci.
Kathleen joyce
Évaluation :
5
Staff was very friendly, professional and helpful.
Bob Romero
Évaluation :
5
Perfect friendly and efficient
Kwajalein Jean Miller
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Hill
Évaluation :
5
Very friendly , courteous and professional . I actually enjoyed doing business with this group of people. High rating.
duane larson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daungnapha Junthakee
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gilberto Perez III
Évaluation :
4
Le client n'a pas laissé de commentaire.
Isabel Mares
|
Expérience générale
Évaluation :
5
This U-Haul location has great management. Whenever an establishment makes the business effortless, and you see familiar faces from employees that stuck around for years that says it all! Thanks for the truck!
Robert Barquet
Évaluation :
5
Le client n'a pas laissé de commentaire.
Blanca Billalba
Évaluation :
3
I scheduled an 8' pickup truck for pickup at 8:30 on the morning of Feb 4thbut when I arrived to pickup my truck I was told I had to come back at 9:00 when The store opened to get the truck. This put me significantly behind schedule but I went back at 9:00 and inquiring as to why I was told that the website might allow me to set up a truck share but there cannot rent out pickup trucks like that....if that's the case, why does the website allow it.
Jerry Bennett
Évaluation :
4
Le client n'a pas laissé de commentaire.
robin walker
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory Garner
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald Moore
Évaluation :
5
Excellent service. convenient service hours. Quick and easy check in for returns.
les delzer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shea Morris
|
Premières impressions
Évaluation :
5
I think everything went smoothly. Staff was professional and friendly. They explained everything thoroughly. The truck was clean and worked well. Thank you!!!
robin perches
Évaluation :
5
Very helpful and gave us complete information and educated us on their processes.
alfredo Flores
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Shuler
Évaluation :
4
Le client n'a pas laissé de commentaire.
DAVID SHAWN GUFFEY
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa Wilson
Évaluation :
5
Employees were very friendly and helped immediately with checking the vehicle back in.
David Gutierrez
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael Duvalko
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARTHA PALOMARES
|
Premières impressions
Évaluation :
5
Everything was great. The vehicle was clean and in good working order and the heater worked well which was vitally important considering the freezing temperature and high winds on that day.
William McCann
Évaluation :
5
Le client n'a pas laissé de commentaire.
PATRICIA SILVA
|
Premières impressions
Évaluation :
5
Miguel was most helpful and professional in our interactions! Typical service at this great business.
DOUG FISHBACK
Évaluation :
5
Great people. Trailer had one marker light out, interior drivers front tie down was missing and the wall tie downs were loose in the same area and had been repaired by what looked like construction adhesive. It ended up being ok but was hauling glass so I needed good strong places to tie to.
SCOTT GORANSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Crabtree
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan Jones
Évaluation :
5
Friendly customer service. Very professional!
rudy oberlander
Évaluation :
5
Everything was great, from pick up to drop off. Merci
Alan Bernard
Évaluation :
5
Le client n'a pas laissé de commentaire.
FRANCISCO CAUDILLO
|
Premières impressions
Évaluation :
3
Reserved trailer on line, didn't get a scheduling call the day before. Went to location at scheduled pickup time and was told my trailer would be available 75 miles away. Then told they could " upgrade you free of charge to a larger trailer. But at a different location!" Wow they weren't going to upcharge me for not having the reserved and confirmed equipment at the confirmed location. Everyone was polite enough but what a mess for a reserved trailer.
Thomas Butler
Évaluation :
5
No improvements necessary, overall 100/10 very helpful
Margarita Delgado
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dorothy Zepp
|
Premières impressions
Évaluation :
2
Bring the large truck out to the front parking lot instead of asking women to walk to the back of the lot and drive a 26' truck out through all of the other parked trucks. Also, SWEEP OUT THE TRUCK!
Dana Schwarzwalter
Évaluation :
5
Le client n'a pas laissé de commentaire.
Isabel Mares
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Jordan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
paul perry
Évaluation :
3
They charge me for two days when I need the equipment for one !
blanca leal
Évaluation :
5
Had a great experience! Customer service was exceptional!
Chad Vanover
Évaluation :
5
Le client n'a pas laissé de commentaire.
james johnston
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ray Hernandez
Évaluation :
3
Le client n'a pas laissé de commentaire.
Patrick Gasseling
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Gott
Évaluation :
5
Excellent customer service, friendly, efficient and prompt.
Lori Christy
Évaluation :
4
Le client n'a pas laissé de commentaire.
CHARLES JOY
Évaluation :
5
I've always had a good experience with you folks.
diana salinas
Évaluation :
5
The team at U-Haul was so helpful. I cannot think of enough for making this much easier experience than I was anticipating.
Amoreena Miller
Évaluation :
5
Everything seemed fine to my point of view.
William Monrow
Évaluation :
5
This is by far the cleanest and best Uhaul location I have ever seen, we even had the opportunity to use restroom and were exceptional clean ! Also Cameron absolutely knew his stuff, quick, courteous Great employee. And when we returned the unit he was spot on, quick checked out unit and unhooked us took photo and thanked us for the business! A true top Shelf in customer service . Thanks again !
Delbert Olson
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID GREENBERG
Évaluation :
4
Le client n'a pas laissé de commentaire.
DAN SCHILPEROORT
Évaluation :
5
Great costumer service!!!...I was very pleased!!!
Gary Clark
Évaluation :
1
I did not rent a u-haul.
CRAIG DOWNES
Évaluation :
5
Very quick transaction. The truck was clean and in good condition/comfortable. Staff were friendly and knowledgeable. Very good experience.
Carol Cauthron
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kelly Hennessey
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeff Webb
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mark Rovetto
Évaluation :
5
Le client n'a pas laissé de commentaire.
CYNTHIA RESENDEZ
|
Premières impressions
Évaluation :
5
I had to call and extend my reservation repeatedly, the help was always kind, courteous and professional.
Jesse Nicholas
Évaluation :
5
Nothing everything perfect
Gloria Castro
Évaluation :
5
Everyone I interacted with was courteous and professional!
Craig Chapo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Prime Events LLC
|
Premières impressions
Évaluation :
5
Great place good customer service
Steve Bowers
Évaluation :
5
Le client n'a pas laissé de commentaire.
amiwa flaningan
Évaluation :
5
Uhaul had a headlight out the transmission was slipping the windows was dirty the light in the cargo was not working. It definitely should not have been rented out and costed me as much as it did
April Cawley
Évaluation :
4
Le client n'a pas laissé de commentaire.
ALAN ADOLF
Évaluation :
3
$26 fee for 1/8 difference in a gas tank is ridiculous.
Constance Yunker
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Andrews
Évaluation :
5
Le client n'a pas laissé de commentaire.
marc conant
Évaluation :
3
I received the truck with a little under a qtr tank, which I was compensated $8 for. However, I over estimated the gas I would need and ended up returning the truck with a half of a tank. A qtr more than required. But there was absolutely zero compensation for that. Had I been under a qtr tank I would've been charged a substantial amount per gallon to fill it up. The least that could be done is a small compensation for returning with extra gas. How do you expect people to just guess how much gas they will need? Why not give the truck with a full tank and then have it returned with a full tank? I had to guess how much I would need, or, only put in a small amount, then get charged extra mileage every time I need to go find a gas station to get more. So unless I guess right the first time in how much i'll need, it is a lose lose situation for the customer. For that reason alone I will not recommend u-haul. I think that is ridiculous. Going forward I'm confident I will use, and recommend, somewhere like Penske who give you a full truck and expects a full truck back. None of this guessing wishing and hoping just to end up losing a fair amount of money on the ordeal. Not to mention they have a cheaper mileage rate. The only reason I went with U-haul was because they had moving blankets for rent. Of which I only used 7 of my 24 blankets, but was still charged for the entire 2 dozen even though 1 dozen of them was never even opened. In hindsight, I feel I made the wrong decision. With future moves/jobs I will be looking towards a different rental company.
nathan nelson
Évaluation :
4
Everything went good
Deon Hammond
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Mendez Morales
Évaluation :
5
The employees were very helpful, knowledgeable and willing to help in any way they could.
LEA SPIGLER
|
Expérience générale
Évaluation :
1
Everything different? Jim at the front desk was the only person with decent customer service and that was only while we were buying boxes. The truck had a bad gas tank, issues with all 4 techs that were sent out. including the tow truck that damaged my driveway at my property. Definitely will not be recommending to anyone.
zach duran
Évaluation :
4
Le client n'a pas laissé de commentaire.
David Tibbett-Egger
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Kohl
Évaluation :
5
All went smoothly and quickly.
DARREL NASH
Évaluation :
3
Le client n'a pas laissé de commentaire.
Thomas Pryor
Évaluation :
5
The staff was super helpful and answered all my questions I’d highly recommend this location to anyone moving locally or one way!
angel fernandez
Évaluation :
5
Great security system, very helpful staff!
Christine Rice
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bradley Peters
|
Premières impressions
Évaluation :
5
The staff was always friendly, knowledgeable, and willing to help me with all my needs and concerns. The facility is always clean and well maintained, and if I ever need storage and/or a need to rent a truck/van for moving I will definitely come back to UHaul on South First Street. Thank you so much, it's always a positive and wonderful experience!!
Frances Roberts
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Imeldo Resendiz-Macedonio
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARY MACORMAC
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
BRAD COUGHENOUR
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LEA SPIGLER
|
Premières impressions
Évaluation :
5
staff friendly and prompt, storage unit very clean.
Susan Billings
|
Expérience générale
Évaluation :
5
I had a very nice move in experience. Even though I was exhausted from my move up here, it was super simple to find my unit, and transfer things from the truck to the unit with the convenient carts that were available to use.
Carol Savage
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Magan Menard
|
Expérience générale
Évaluation :
5
Everything went smoothly. Customer service was outstanding in all areas.
misty gaspaire
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mohammed Hug
|
Expérience générale
Évaluation :
5
EXTREMELY helpful during our move when we had to rent a truck and a storage unit at the same time. Entire process was easy, smooth, and fluid. Incredibly accommodating with exceptional customer service. Definitely the U-Haul I will be going to when moving or when a storage unit is needed again.
Tray Valdez
|
Expérience générale
Évaluation :
5
Didn't use the facility long. Everyone was very helpful, professional, and courteous. Thanks mike beeghly
MIKE BEEGHLY
|
Expérience générale
Évaluation :
5
The personal were kind and courteous and very helpful with my questions. I was happy to be able to keep the U-Haul lock when I checked out!
MONA PURCELL
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Enereyda Flores
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ruth todd
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARY MACORMAC
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
ERNIE VELASQUEZ
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
juan jimenez
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
brandon grubl
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Danny Mullins
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gerald Boag
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Courcy
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
david greig
|
Expérience générale
Évaluation :
5
The facility was clean and the staff very polite, knowledgeable, and eager to help
MIKE BEEGHLY
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth Judith Atkinson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stacy Biglow
|
Premières impressions
Évaluation :
5
Very professional. Positive experiences.
ira corliss
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
misty gaspaire
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marissa Ginghina
|
Online Move In
Évaluation :
5
We had an excellent experience friendly knowledgeable staff
Susan Billings
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stephanie Reese
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Amanda Ramirez
|
Expérience générale
Évaluation :
3
I need to cancel the one in Yakima . I will have to call them before they close on my day off since I get off at 10 pm and they are already closed.
Alethea Snavely
|
Online Move In
Évaluation :
5
N.D.
GERALD GRAHAM JR
|
Expérience générale
Évaluation :
5
Your team members are very helpful. I'm very pleased with the service. Well done.
Gerald Boag
|
Premières impressions
Évaluation :
4
Can't say for sure, but seemed like the employees were parking in the loading zone. Loading zone was full both times I was there but didn't see anyone else accessing their storage units.
AUSTIN COPENHAVER
|
Expérience générale
Évaluation :
3
better prices would be nice i know storage units are expensive but it was a lot for such a small space.
Bailee Stevens
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
anthony skeen
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa Tarver
|
Premières impressions
Évaluation :
1
When Covid hit I lost my job and went through a separation so I was having hard time paying my storage. Single mom of 4 boys, I found a job in Seattle area and had to relocate. I had payment arrangements set up. To make a payment, I had to send cash to a friend in Yakima cause UHAUL wouldn't take my debit card over the internet or through phone (yes it was a legitimate debit card). My friend couldn't do that forever and it was too far for me to drive to make payments. Once again, lost my job again cause of Covid, and couldn't afford to pay it or anything for that matter. I asked for a move out special and it was outrageous so I couldn't do it. Lost my whole storage, memories from my boys when they were babies, etc. Lesson learned. I'll never go through them again if I ever need a storage. Payment method options are extremely limited and the staff are not helpful or friendly..
britney miller
|
Expérience générale
Évaluation :
3
Price goes up way to often, and prices are high
DAN O`NEAL
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Ward
|
Expérience générale
Évaluation :
1
The staff there are all lazy, the don't help with anything, they steal from you and they are not willing to listen to anything. I didn't move out from this facility they stole my belongings from me and sold them. My mother passed away on February 10th 2023 and they either sold my unit or emptied my unit while I was trying to setup and make funeral arrangements for my mother. The manager there Jermyne knew about the loss of my mother and took it as an opportunity to make some money on the side.
Howard Priddy
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
victor espinoza
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Isabel Mares
|
Premières impressions
Évaluation :
4
The General was very professional
Roy Corbray
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Esmeralda Barrera
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Robert David Childress
|
Expérience générale
Évaluation :
5
Your staff at the 1st ave facility have gone above and beyond their duties for me
Jermaine needs a raise!!!
Mary Burke
|
Premières impressions
Évaluation :
5
ALWAYS PROFESSIONAL AND CURTIOUS
mary burke
|
Expérience générale
Évaluation :
5
Great customer service upon arrival the gentleman who helped me walked me through my reservation and made sure I got the best deal
JOHNNY KINTNER
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
lorraine brader
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert Covely
|
Online Move In
Évaluation :
5
Thank you for your facilities thank you very much professional!
John Franciullo
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alden Johanns
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TINA NICHOLS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alex Lewis Jr
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
brenda mendoza
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela Ring
|
Premières impressions
Évaluation :
5
Gracias por el servicio que nos brindaron y todo fue excelente esperamos regresar pronto gracias
Jose Perez De La Rosa
|
Expérience générale
Évaluation :
5
They were very nice and helpful all the employees especially the manager. If I was to need storage again I would go to U-Haul it was great.
SANDRA URIETA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alden Johanns
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan Reid
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
CHRISTOPHER TENSLEY
|
Expérience générale
Évaluation :
2
Reason you kept rising your prices it was getting outage you raised the price three time with then two months and that's ridiculous.
IVAN GARCIA
|
Expérience générale
Évaluation :
5
I appreciate the clean business premises and that a good unit for storage of my household goods was immediately available.
RITA LIDSTROM
|
Premières impressions
Évaluation :
5
A very positive experience
dale lidstrom
|
Expérience générale
Évaluation :
4
First time at u haul I had a great experience.
IRIS JANET GARCIA
|
Premières impressions
Évaluation :
5
Thanks to the agent who even helped me get the hand truck into my car!
ruth todd
|
Premières impressions
Évaluation :
1
Was very unhappy pay 149 for 3 day so wrong but I will never do that again
Bernadette Larios
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BOBBIE SKAR
|
Expérience générale
Évaluation :
5
Besides a hiccup in very beginning you guys delivered more than a comidating service and it was me that dropped ball on you guys, my apologies . Thanks for trying to work with me. Really!
DANIEL ROUSE
|
Expérience générale
Évaluation :
5
Excellent staff and facility.
MARK SIKORA
|
Premières impressions
Évaluation :
5
The entire staff is extremely professional, kind, accommodating and flexible. They will help you with your questions, options and truck rental. They are also very customer savy and friendly. I love the staff, they are truly wonderful people.
VALERIE ROYBAL
|
Expérience générale
Évaluation :
4
I had great interactions with your staff and the facility was clean and well maintained. However, the constant storage unit price increases simply priced me out of being able to afford to pay for it on my limited social security income, especially when fuel is 3 times more expensive than it was a few years ago when food and everything else is going through the roof as well. Not everyone can afford two price increases within a six month period and I surely couldn't.
Jim Bessett
|
Expérience générale
Évaluation :
1
Very unprofessional business dealings. When you call and reserve a certain size storage unit, call several times to make sure it's still reserved then go down to sign the lease just to get told they sold it out from under you. A reservation is a reservation. Definitely won't be recommending you to anyone and when it comes time for me to move I won't be using your truck either!!
KimStratton Stratton
|
Premières impressions
Évaluation :
5
It was great and the security is great!
Jimmy Castillo
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria Birrueta
|
Expérience générale
Évaluation :
5
Office staff were always super nice and helpful!
CORINNE BENNETT
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
mellisa garris
|
Expérience générale
Évaluation :
1
Horrible the employee screwed up my truck rental and now I’m not able to move until Sunday and Monday and I’m supposed to be moved out but Saturday afternoon to my new home over three hours away now there’s absolutely nothing I can do about it but rent a hotel for two nights and wait to move until Monday all because I was charged for an extra large box truck when I thought I paid for a small pick up truck so not only did I pay for a truck I did not need which was conveniently at the storage I’m renting but now Iv got to pay for extra mileage to return the new rental miles away across town , not to mention I did not find out until after hours so I can’t do anything about since there closed now and completely booked out of pick up trucks and vans which are all I can safely drive the nearest rental it’s a 45 min drive from my house thanks uhaul for nothing now I moving day consists of rushing to load and unload an entire house hold by myself with my toddler and than drive three hours to unpack at my new house
Alisha Briscoe
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Reuel Paradis
|
Expérience générale
Évaluation :
5
Friendly staff every time
DEBRA JIM
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Yurixi Lopez
|
Expérience générale
Évaluation :
1
I had initially reserved a 10'x15'x12' Drive Up storage unit under reservation # 703024-00107238 effective November 28, 2021. During the check-in process yesterday afternoon, I was told my unit was not available in size and convenience in terms of being able to drive up to it to unload my personal belongings. I requested this specific size and "drive up" convenience because of the number of boxes as I am relocating from another state, and inability to carry so many boxes back and forth due to a medical condition, but I did not realize I had to justify my request for a "drive up" unit. I am still bothered that my reservation was not honored and instead a huge inconvenience was imposed on me which I do not appreciate. I anticipate using your facilities for a period not to exceed 60 days, and when the time comes to retrieve my items, I request that manpower be made available from U-Haul to load everything onto another U-Haul truck at no cost to me for the manpower and rental of truck for the inconvenience. If you feel my request is above your ability to authorize, than I request you escalate this complaint to someone that will appreciate my business, honor my request, and make me whole. I hope to hear from your office or corporate soon. I can be reached at jgbeltran28@gmail.com or 541.350.5511. Jaime
Jaime Gomez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Godinez
|
Expérience générale
Évaluation :
5
Tiffany was Amazing!! She went above and beyond with such a warm and kind heart, there needs yo be more people like her.
Angelica Villa
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Danielle M Canup
|
Online Move In
Évaluation :
5
Tiffany was amazing and respectful. Promote her.
Ricardo Bernal
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Evans
|
Expérience générale
Évaluation :
5
The cashier that helped me was very polite and perfetional offered me some really great deals I would recommend u haul to my family and friends
Tiffany Kennedy
|
Premières impressions
Évaluation :
5
I have no complaints.
amanda gonzalez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DARRYL ROBINSON
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Louella Brown
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frankie Gonzales jr
|
Expérience générale
Évaluation :
5
Only suggestion is a better design of the storage unit sizes
Teresa Canup
|
Online Move In
Évaluation :
3
There were only small units available, I was in need of a big unit.
Veronica Olivera
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Evans
|
Premières impressions
Évaluation :
5
Had a problem getting into the unit because the alarm kept going off need to have a reset button when trying to put the code in. Other than that we had no other problems.
rebecca harvey
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ignacio and Denise ramos carrasco
|
Expérience générale
Évaluation :
5
Everyone, EVERYONE!!, was knowledgeable, helpful and friendly.
DAVID LOWE
|
Expérience générale
Évaluation :
4
I wish they were open till 9:30 on the weekend s and 8 weekdays
Alicia Lopez
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
CHRISTOPHER TENSLEY
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
MICHAEL LA FRANCE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Candance Butterfield
|
Expérience générale
Évaluation :
5
Excellent, impressive, knowledgeable and friendly. Could not do any better.
DAVID LOWE
|
Premières impressions
Évaluation :
5
Buena atención, el despachador fue muy amable. Muy buen trabajador. Trata muy bien al Cliente.
BELINDA LANDIN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brenda & Jose Cornejo - Garcia
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela Praska
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DARRYL ROBINSON
|
Premières impressions
Évaluation :
5
Nine at this time
ira corliss
|
Premières impressions
Évaluation :
1
none of my friends ever need a storage unit
DEBRA JIM
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kimberlea Grayson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alene Marie Averett
|
Expérience générale
Évaluation :
3
prices keep going up with no major improvements made to the facility. It also took a long time to fix the automatic sliding doors to be fixed. Everything looks the same as it did for the last 5 yrs and yet the unit prices keep increasing.
ARTURO SUAREZ
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICKY PHILLIPS
|
Expérience générale
Évaluation :
2
The part of my experience that I didn't like was the time it took to be served.Under staffing is not good business.
ROGER SULLIVAN
|
Premières impressions
Évaluation :
4
Very friendly & knowledgeable staff from start to finish! I was impressed n well informed. I checked out many places n felt U~Haul was my best & safest option. And I am very happy % satisfied I went with U~Haul!! Thank~You n I would gladly recommend it to any/everyone!
Brenda M Conlin
|
Premières impressions
Évaluation :
5
Non
Robert David Childress
|
Premières impressions
Évaluation :
5
I did have a bit of trouble getting to my unit but that was on me.
Alene Marie Averett
|
Premières impressions
Évaluation :
3
I hate that I can't access my unit 24/7. I have a very untraditional lifestyle which means I'll need to access my unit during untraditional hours, but I guess I can't because it's only for businesses. I think that's what the guy said. Anyway, thanks for being there when the need was dire, but I'd really like to access my possessions when I need to retrieve them. Maybe living in a 24/7 city screwed up my idea of "normal business" before 2020 did, haha. On the contrary- I had to switch to a bigger unit because the 5x5 was wicked small and I would have had to stack my boxes like a crazy person, so whoever the chick was who was there that Saturday helped me switch my unit that very moment without complication (at least on my end, I assume it was just as smooth on the other end, hopefully). I just moved back from Vegas and the amount of time you waste just waiting for the other end of any deal could make or break your existence there. It broke me for sure, so the quick business I've experienced with this u-haul location has been fantastic. And I REALLY appreciate how clean it is.
CARA MAE KALBRENER
|
Premières impressions
Évaluation :
5
The employees are top notch so helpful. Units are clean and secure.
Justin Ard
|
Expérience générale
Évaluation :
5
I was always able to pull up load my stuff up and always had room or the employees would move there vehicles so I could pull my over awesome place.
Jesus & Rebecca Botello - Fernandez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denise Yallup
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose & Erica Guizar- Delgado
|
Expérience générale
Évaluation :
5
Storage at Yakima for awhile and anytime I called they were always friendly and helpful
MIYA mCcARLEY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tammy Bousselot
|
Premières impressions
Évaluation :
5
The friends that helped me were just as impressed as I was that your facility was so clean and nice. I appreciate that the restroom was clean and nicely decorated. Thank you very much!!
Rebecca West
|
Expérience générale
Évaluation :
0.0
Le client n'a pas laissé de commentaire.
Francisco Flores
|
Expérience générale
Évaluation :
5
The Lady was helpful and welcoming , Gave me all the Information that was needed , Quick Service and Friendly would definitely Recommend to Family and friends
Tiffany George
|
Premières impressions
Évaluation :
5
Staff was great and facility was very clean!
Jim Billings
|
Premières impressions
Évaluation :
5
Nick was great. Friendly, professional, clear.
DAVID BILIDES
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashlee Campbell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LUCINO ESTRADA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGEL HOLMAN
|
Premières impressions
Évaluation :
5
The employees were very respectful
Antonio Mendoza
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CLAY HOOPER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clay Hooper
|
Premières impressions
Évaluation :
5
Great location and great service!
SYLVIA MARTINEZ
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Rohrer
|
Expérience générale
Évaluation :
5
Amazing as storages and I got a free month! Everyone's so nice
Ruby Silva
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES COWAN
|
Expérience générale
Évaluation :
4
Good prices and safe
SONYA & STEPHEN BRUSEAU
|
Expérience générale
Évaluation :
5
Nick was very helpful. Being under covid restrictions, it was helpful that he worked with us
Harvinderjit Aujla
|
Expérience générale
Évaluation :
5
Excellent staff & facility.
MARK SIKORA
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sheri Dawn Crowe
|
Expérience générale
Évaluation :
4
Dead rodents in unit but was cleaned up quickly. Hi
Kathy Gwozda
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEANNA ANDERSON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela Praska
|
Premières impressions
Évaluation :
5
Very helpful employees!
Arthur Fairchild
|
Expérience générale
Évaluation :
5
Merci
ron reaves
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ARTURO SUAREZ
|
Expérience générale
Évaluation :
4
The General Manager Nxxk is an absolute embarrassment to the U-haul name. I can't believe they employ such an A-hole who thinks he is better than everyone cause he is the general manager. Nxxk is also a liar and won't admit to his mistakes. Before he was there U-haul was 100 % the best in town. Now with employees like him i would rather sell all my stuff instead of dealing with him ever again. So sad U-haul has given a title to a non-deserving lieing no good person. My brother also rented a truck and before i told him my issues he stated did you deal with a big guy that is the general manager Nxxk? I said yes why? He said that guy is a real a-hole. So that tells you his charecter. I will never use U-haul again as long as they have that guy around and makesure everyone i know doesn't either.
isaac lemus
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
susan godoy
|
Premières impressions
Évaluation :
5
Best place I have been to ever.
JESSICA HAUF
|
Expérience générale
Évaluation :
5
I haven't had a lot of experience with storage facilities, but I think you did a wonderful job of checking us in. The facilities are very clean and protected. I recommended you to one of my friends.
alice & ed jakeman-hessler
|
Premières impressions
Évaluation :
5
Staff was amazing and so helpful
Sheri Dawn Crowe
|
Premières impressions
Évaluation :
5
Outstanding!
HYOKEUN LEE
|
Expérience générale
Évaluation :
5
Would never think of going anywhere else! Period! Great company!
CLAY HOOPER
|
Premières impressions
Évaluation :
5
Had a truck I was in the process of restoring had to move from Yakima to Idaho in a hurry had it at this storage for 4 years everything was perfect when I got back .
NOLAN WATTE
|
Expérience générale
Évaluation :
5
Like that I could securely store items and not worry about dust, water or temperatures. I was told when renting that my unit was in temperature controlled area, but at check out was told it wasn't.
MARY HENRY
|
Expérience générale
Évaluation :
4
Very helpful and very good service from staff.it was quick in and out.
eva mckenzie
|
Premières impressions
Évaluation :
5
Miguel was very nice and very helpful
Kristin Rauscher
|
Premières impressions
Évaluation :
5
This was an awesome experience for us. From check in to check out to loading our storage room, the transaction was quick and seamless thanks to Miguel and Clint at the Yakima S. 1st location.
Greg Smith
|
Premières impressions
Évaluation :
1
when the lady called me and told me my storage was do I told her I no longer had a storage with them no more and they were still charging me and I lost my key to my storage
Laura Lopez
|
Expérience générale
Évaluation :
4
Since I work 8am to 5pm in Toppenish, and live in Union Gap I set aside weekends to utilize my storage unit there were times it was a hasssle to meet the 5pm closure.
DEBRA JIM
|
Expérience générale
Évaluation :
5
Very satisfied with my storage experience at Uhaul in Yakima. Staff were very friendly and helpful. The facility was always clean and well lighted. And the price was reasonable.
Good customer service , very clean storage room, very satisfied overall
MARIA SANCHEZ
|
Expérience générale
Évaluation :
1
Nasty! I found live ants in my stuff. The ants traveled to my new home.. I've never had them before I put my stuff in U-Haul I'm so unsatisfied with the way the manager handled it.. never refunded me
Hailey Bronson
|
Expérience générale
Évaluation :
5
Chrisa and Tom were great professionals, friendly, made suggestions taking me smoothly thru a move and store of my goods.
Ann Miller-knapp
|
Premières impressions
Évaluation :
1
Dont move out of the storage unit early. They dont prorate. Lost over $60 because of not knowing this. Also, the staff is very lacking and with only one person working, he was rude!!!
samantha cook
|
Expérience générale
Évaluation :
2
Literally lied saying pest control comes in monthly. After years of business I realize that's a lie. A complete lie at that! All of my belongings had rat poop.Then there was a few months I saw roaches
MARTYLYNN SWILLIS
|
Expérience générale
Évaluation :
5
......👍
Joseph Masters
|
Expérience générale
Évaluation :
4
The checkout was easy and quick. Access was convenient . The only issue we had was how icy it was to access our inside unit. Otherwise loved the cover over the access doors.
Kimberly Keifert
|
Expérience générale
Évaluation :
5
Very, Very clean, I swear they wax their floors. No odors and we found no signs of critters. They even offer carts to haul all your boxes in with. I would definitely use this facility again!!!
Jim Cohn
|
Expérience générale
Évaluation :
1
My entire storage was stolen, uhall allowed some one to move out my entire storage unit and all of the contance and a u hall was rented in my name. Everything I own is gone
Amber Maldonado
|
Expérience générale
Évaluation :
5
Eddie and Edgar did an amazing job!. They were massively efficient and freed up my time to clean and pack up the miscellaneous items left in my apartment. I would definitely hire them again.
Lena Perry
|
Premières impressions
Évaluation :
5
Customer service was great! It was fast and easy to purchase a storage.
Bella Gutierrez
|
Premières impressions
Évaluation :
5
U-Haul staff were all very professional and helpful. Want to send a particular thank you to Krista, who helped my family during a difficult time, handling property from an Estate. Thanks again! :)
HEIDI KNUTSON
|
Expérience générale
Évaluation :
5
I wish every interaction involving money and renting was like my uhual experience. I paid a super friendly staff and got exactly what I needed. Thank you! Did I mention the staff was awesome?
mercedes evans
|
Expérience générale
Évaluation :
5
Great customer service and convenient access. Many units are drive-up accessible and all can be accessed during business hours. Access system feels safe.
Jonathan Spear
|
Expérience générale
Évaluation :
5
no comment
Santos Solano
|
Expérience générale
Évaluation :
2
Mice ate threw my linen and urinated on my box spring and a lot more.
JENNIFER SHELTON
|
Expérience générale
Évaluation :
4
the Manger was always best to work and most were nice there were a few people i dealt with that didn't know much about what i was asking at the time. but everyone needs to learn right?
KIRSTEN LEHMANN
|
Expérience générale
Évaluation :
5
Good Job!!
ERIC UMBERGER
|
Expérience générale
Évaluation :
5
Friendly clean and would use again
Katlynn Mitzel
|
Expérience générale
Évaluation :
4
My only complaint is the access hours. 7pm is too early. 9pm would be very convenient. Having an employee on the grounds looking at cameras or whatever til 9 ! It would be a selling point. Merci!
Terrance Burton
|
Expérience générale
Évaluation :
4
The staff were courteous. It was very busy and took a while but my experience was great. Merci
Casey Shoot
|
Réservation
Évaluation :
4
Do we get a rebate? This would be from the auto pay 9/17, move out 922.
Kay Evensen
|
Expérience générale
Évaluation :
5
I would definitely recommend this facility. They helped us out in an emergency and were more than helpful.
Sabine Woodall
|
Expérience générale
Évaluation :
3
The General manager was wonderful but all the people he had working for him are either rude not friendly and don't need to be in contact with customers. Gives this location a bad name.
Kaylee Ramirez
|
Expérience générale
Évaluation :
5
The storage unit was extremely clean and my belongings seemed like they hadn't been in a storage for 3 months. I'd recommend this place for sure.
eyra nazario
|
Expérience générale
Évaluation :
5
Great unit and superb customer service.
JENNIFER WILKERSON
|
Expérience générale
Évaluation :
5
24hr storage access would be more ideal
Derek Rose
|
Expérience générale
Évaluation :
4
Just need longer (earlier and later) accessibility hours.
David Stalcup
|
Expérience générale
Évaluation :
5
I would like to say thank you for letting me rent a unit it was very clean and it was nice to be able to have a nice place to leave my thing an to no I can get to it at any time of the day or night
gerald nagle
|
Expérience générale
Évaluation :
5
Staff was super helpful and patient with us. Facility was always clean and well maintained. :)
JENNY GARCIA
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.