Only one customer at the counter when entered. Two of the staff waited on him and it took probably 10 min waiting until a third person came into the office. Went smooth after that. It appeared at least one other on site employee - thus a little long to wait - but dont ever know what else going on behind the scene. They did recognize I was there but still took a little longer based on only one customer ( who was a complainer by nature it seemed - take this as customer feedback for making a visit just a little better.
William BramlettCustomer Reviews for U-Haul at Hwy 27 & NW Pine
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No wonder I moved.
brian ashleyThe staff was great and the 17' truck, while the newest truck I've ever driven, ran very well and seemed well maintained.
David BeaulieuNothing that I know of, the lady that waited on me was very professional.
LARRY LANEinstallation tech was very knowledgeable and answered all my questions..
ysaac zorrillaEquipment was clean but needed new wiper blades and was low 1 qt. of oil ($ 7,69 ).
Tim BrittonExcellent customer service. Friendly and knowledgeable staff. Merci.
frank AlognaTo improve for the next customer I think y'all did awesome I don't know what else to say but y'all did great with me
colivito williamsCustomer service was excellent
MICHELLE JOYNERThe General Manager of the store was courteous and very professional. Keep up the good work!
Clarence SpryThey didn't even pull out the uhaul and sent me to figure out where it was parked at. Was not busy at that time. Didn't even verify the gas I went back inside to let them know it was missing 1/8 of the estimated. Instead of correcting it, they sent me to correct via a text that guide me to a website/app If I do all the work shouldn't I get a employee discount?. I remember when you use to rent it they will walk you thru the whole vehicle and explain everything verify stuff on the spot. And sent you your way. On the bright side The return was pretty easy and took less time that I expected.
Alfonso Del PilarThe staff is awesome The manager Tiffany is stupendous Pietro P and L kitchen and bath design center
Pietro GozziPacked tight, hard to get around and on a corner of buisy streets. I would probally pick a different one next time.
Timothy BrannanOnly thing that I had happened was the worker who I met with to obtain the truck told me to follow the guide on the paperwork to fill the truck back to half and so I did that. We were at just above empty so I put the 20 gallons the paper stated and when we drove the truck across the street to the location it was registering at almost full. Cost me $69 to put 20 gallon in the truck and it was almost full vs 1/2 tank. I feel like I was scammed to putting more gas into the truck than I should have going off the calculation I was given. As a single parent $69 is a lot of money.
Ashley CorneliusHave a better waiting area with snacks machine and TV
Carmelo SotoJust keep on doing what you are doing. Easy and quick on pickup day and return day.
Robert TownsendEveryone was so friendly.
Heidi RamosI love this place. I’m here everyday loving 833064
bobbie paladinoThis location provided excellent services and I can’t recommend anything for it to be a better experience.
Sharon FancherGreat service at this pickup location.
Robert Chrisnernone needed
ian hyltonEveryone was very nice
Cherie Middleton WilsonThe service was great from beginning to end. Thank you..
DOUGLAS LOPEZpeople where I pick up was great where I drop off was great very helpful
James ShepherdTiffany made our rental experience very easy and accommodating. I would definitely recommend this location for all your moving needs.
Denise GlennGood job
Lesley MunnTreat them with the same level of service I was shown at pine ave location
James ClarkThe ladies at the check-in were very nice and attentive!! I will back and rent in this location!! Thanks
Marianela BarnettLisa made the experience easy!! :)
cynthia bellingarexcellent Lisa was a great help :)
cynthia bellingarVery professional
Kinard WardThe entire experience was smooth and informative.
Jim RoseskiThe windshield was dirty on the inside, the truck shook going down the road and apparently it only got 2,6 mpg. Yes 8 gallons to go 21 miles with zero idle time. I will not recommend this location to anyone
Calvin BlackburnFriendly staff and great service!
Daryl ScottJohn did a great job !
Colette GormanContinue excellent customer service!
DAVITA INCnone needed
ian hyltonWhen I rented the pickup truck for 4 days, I was told that over 100 miles, I was going to get the mileage at 0,49 cents per mile. Later, I extended the rental for 2 more days. When I returned it, my rate was changed to weekly and the careless employee made me pay about $50 more. When I did the extension over the phone, I wasn't told that my rate was going to be changed to weekly, otherwise I would have returned it and rented again to avoid paying for miles I wasn't going to use. Therefore, I am very dissatisfied.
OMAR VILLARREALPick up and drop off went very smoothly, and the staff was extremely courteous and helpful
Gene DeGiorioMuy atento el empleado
RAFAEL OLACHICARental drop off attendent was slow and not very friendly.
James WoodsNothing. Staff there are very efficient and friendly. Both pickup and return were hassle free.
Calvin FENNERInform Florida customers that vehicles are registered under Uhaul's toll road account. At pickup agent told me I could add the rental truck to my account to cover the tolls, which was the case.
charles guillenThe website is AWFUL. Trying to make/edit a reservation through the website is extremely difficult. Dropping of a rental with the website is even WORSE. It took me 25 minutes to upload the photos on to the website for after hours drop off. The website takes ages to load & then refreshes after you've already taken all the pictures. I had to re-take the pictures of my drop off FOUR TIMES before the website finally uploaded them.
Caitlin PrueOverall great experience.
Natalie ClarkYou don't have to do anything differently. The whole process was quite smooth and enjoyable.
Charles Currey