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MARCO C.Customer Reviews for U-Haul at Kansas Ave
Testimonials From Recent Customers
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Our service we received was excellent. They even caught our discount that we were given and we weren't over charged. Excellent service provided.
Lisa G.I was suggest not referring your customers to the U-Haul on MCHENRY Avenue. I had a terrible customer related experience at that one. So this time I decided to do business with the Kansas Avenue U-Haul.
Mary V.Everything was good
miguel P.Give a quick user information on how to operate it.
Randy R.The employees that helped me were awesome! Great customer service!!!
Patrick M.It took nearly and hour to be checked out.
Luke A.Thanks always have a good experience there
Victor T.Excellence
Troy W.Nothing. The two employees we had contact with were excellent. You do need to do something about the parking in that location.
susie W.Your employees were really nice n friendly super easy n fast with the rental definitely would come back n recommend great job god bless
lupe C.I find the staff to generally polite & helpful. This is my favorite location to rent from.
GERI C.The guy who checked us in when I returned the truck was excellent!
Elizabeth T.I had the police called on me when I got there and manager said I called his black worker the N-word.I paid over $500 dolors for a truck that is unsafe I complained many times in person.unsafe truck ok I can work with,why did I get that truck & have to keep, many new ones on lot that day.WORKER VARY unprofessional I thought he was going to hit me. Manger said to his worker, ""Arrest him,,"I think that was code for call police,he did too.i texted manger to try and fix this because I can't sleep at nite.Give credit,when due,said U-Haul now what U-Haul Modesto
Michael D.Very friendly and easy rental of a moving truck!
Karen B.Bien
SARBJEET S.The customer service from Alex was amazing. I'd definitely come back to this place because of Alex.
Manuel C.They refused the insurance I paid for and charged me for Damages from a tree falling down in a rain storm. Said I only had coverage if I was actively driving not parked.
Casey F.The workers were wonderful. Love this location the most.
Amy E.I'm am very very pleased with the service that I received very friendly staff well organized and efficient they made this experience very pleasant.
LARTHATTA J.Both locations they were very nice!
Leah W.The workers were very helpful and kind.
Heather G.Keep doing what your staff is doing, very polite, very helpful, and professional, it was my pleasure working with the staff.
Robin D.No improvement needed. Fast and efficient.
Sanford F.Excellent service
Nelson J R.everything was excellent
Jesse C.I never received a receipt for my rental after return
Richard W.Excellent customer service
carlos V.Thank You 🥰🫶🏼🫶🏼🫶🏼Very Polite Service.
alethea Z.Great customer service and truck!
Adam M.If someone calls for roadside assistance and there's a systemwide outage, they shouldn't have to go through four hours of back-and-forth phone calls and problems in order to get the help that they were told was available to them
Latresa M.Excellent service, friendly, helpful.
Jerry S.Great job!
Ronald F.No suggestions, everything went well and as planned.
Preston S.I'm a satisfied customer, for your service person spoke & understood, Spanish, that I didn't need it but another customer did.. Thanks for having great customer service.
Adeline M.Best thing about this location is its location right off the freeway, although, not the best neighborhood. It is right off the freeway and easy to enter. It is very small, but the directions are good as to where to leave the truck. It was raining the day we dropped off and it was a little muddy. Overall, check out was very quick.
Rebecca D.This was the second time I rented at this location and both times the same 2employees were working service was great , they were fast and efficient.and friendly. You don't need to change anything.I appreciate the good customer service and will rent there again.
LORI S.The guy that helped us was outstanding.
Rudolph W.under staffed, general manager a black man washing hi sBLACK truck on company time was washing his personal truck and was slow o attend me as a disabled vet, today at Kansas location,, and barked at me outside store stating i have the wrong tow ball, MY 2" tow ball and the was purchased thru McHenry location iand was sitting on my bumper as I removed from my truck bed in anticipation for the needed 4x7 utility trailer connecting to my 2019 RA<M 1500 4x4 a class 5 receiver hitch from RAM factory Purcell , Bill Modesto,ca
Bill P.100 %
MARCO C.The new guy at the counter was great and really friendly and polite. He made our experience a good one. Thank you for such good service
marsha A.Go over the equipment better and make sure it is safe. Also what is the purpose of checking in early if you have to do it all again when you pick up? Very inconvenient!
Rico C.During the turn in process after hours, where the app asks for pictures of the truck and such, there should probably be a final step to drop the keys in the drop box. I went through the whole process of taking pictures of the inside of the cab, so I kept the keys on me for the process, without a final reminder I forgot I had the keys and had to return to drop them off an hour later.
William P.Even though the general manager was clearly training a new guy, the two of them worked through a line four deep first thing in the morning quickly and efficiently. This man needs to be mentored and promoted so that he can positively affect more people in your already great organization.
David B.To win perfect it's like brand new person I don't know how to start it up put on the brakes and there was easy to drive
THERESA C.Very helpful staff at Kansas Ave location in Modesto, California.
Peter G.To have employees that will have customers have a better understanding when it comes to renting trucks or any equipment that they also have a grace period from the deadline of bringing it back by the time that was given.
William S.Kind, fair
Susan S.Fire or retrain the terrible employee with the green blue hair (don't know his name) who speaks as if he's starring at a rap concert or gangster movie and is misogynistic (or just super rude across the board). I've cancelled the 800$ reservation pick up because I won't deal with him.
Ramona W.The guy who helped me was an awesome person, and was very informative about the process and it was a pleasure to see that someone cares about the client
Jerry P.Great staff made the whole experience a lot less stressful!! âï¸âï¸âï¸âï¸âï¸
Danielle C.Fast and great customer service. Vehicle was ready as promised. Easy and quick return also.
Susan R.Will never use ubox service again
James R. | Expérience généraleEverything went well
david e. | Expérience généraleNeed more employees.
Gregg C. | Expérience généraleThanks a lot for the help with my Ubox guys. I really appreciate it!
Ashley M. | Expérience généraleDelayed 2x with no notice.. Poor communication
CA R. | Expérience généraleSerena, the manager, was amazing. She really took care of us and made our experience a good one. She is the best.
Teresa L. | Expérience généraleThe personnel at this facility were great. Friendly and extremely helpful. I would definitely use U-Haul again.
carol s. | Expérience générale