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Devon JohnsonCustomer Reviews for U-Haul at South Cobb Pkwy
Testimonials From Recent Customers
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I had an awful experience with this UHaul rental. I told the clerk I would not be coming back into to town and that I was driving far away. He then proceeded to make the truck a in town rental as opposed to a one way trip, thus making me responsible for extra fees that I should not be held accountable for. I would not even recommend people that I hate to go to this location. They are extremely incompetent.
Nakwan TaylorNothing! The process was smooth and effortlessly!
Vantinus BeaversCustomer Service was great. Aak for D. He was patient and very Knowledgeable. Came out to.help us with our truck to make sure we was Good before driving off.
Shirley SladeJay was excellent in assisting me with a car dolly. This location is consistent in availability and great customer service. 10/10
SCOTT EPPSMy initial purchase with U-Haul of South Cobb was excellent. It wasn't until I had to keep the cargo van and extra day and scheduling continued to call, text , and email me. It was very bothersome because I was at work. They were rude, dismissive and disrespectful. Very poor customer service I had one problem with the truck and that was the breaks were to soft, meaning, I had to push them to the floor to stop, which was horrifying in torrential rain, at night, in Atlanta traffic. Again the initial counter sales was excellent , but scheduling needs training on customer service.
Andrea BellsEasy peasy rental!
Joseph Cartus IINick caliendo
NICHOLAS CALIENDOI left more gas in the tank that I was supposed to. Do they deduct anything from my bill?
chris delizVery professional
Bobby CollinsVery nice customer service representative courteous and professional.
Deborah HendersonExcellent service, will definitely use again, and refer
Debbie EvansVery good
NATANAEL OLIVIERAFrom beginning to end. This was the worst I've had. From my appointment being given to someone else. Me being told I'm a liar and I have the truck I didn't have. Getting the truck the right day and cash return it because my app didn't work.. then the getting the www to work and I need to slow down to make it work...I'm so done with this BS
Vernorris WilkersonWhen it comes to customer service, the staff members were excellent. I would like to thank Mr. Lambert his act of kindness and his words of encouragement he showed to me during a very difficult time. I really appreciate everything.
JONATHAN BUFFINGTON | Expérience généraleMy truck was unsafe. So u-haul all around gets that unsafe costly truck response. I didn't rent that truck & it was the wrong size, and it shook all the way down the highway going 55 miles. So please I would like my money back PLEASE. Thanks
Janie owensThe facility and the team are always a pleasure to work with.
Bradley BurnetteIt was really fun
Jonathan Cizerza1) Where's my receipt? (I used app check in) 2) inside of truck was clean, but lots of mud underneath 3) Very rough ride - lots of rapid engine surging/pulsating driving up moderate incline, anywhere between 35 and 60mph.
Steven BuseyNothing it was perfect!!!
christopher rhodesMy rental experience was excellent. The employees were very helpful and the in person pickup and drop off experience was speedy and efficient.
Doug McCreeGreat customer service The staff was very knowledgeable and friendly.
Sylvester NelsonThis is a well run uhaul I have rented from there and had a horrible experience great job to whom ever runs this one
Jochebed HulingVan was shaking a lot
Geremy BrenoThe entire experience was excellent. The employees were knowledgeable about the equipment, services provided and prices which helped me make the best choices in equipment to rent to drive across the country. Also, I moved in the middle of a winter storm and adjustments were easily made to extend the time necessary.
Tomeka HarrisMR. D gave me an excellent service.
javier castilloTruck needed to be checked for tire balance and alignment
Eric GriffinAfter reserving online I arrived for pickup inside store. The establishment was very neat and orderly. Truck was very nice and ready to go. Drop-off after hours was a breeze!
VIVIAN CHAPMANThe process was quick and easy. Great way to get the job done at a reasonable cost.
Ralph KnightThe sales lady was amazing.
Nellie BryantThe radio doesn’t work!!
Larry LeonardGreat location n customer service
Maryann RattiganThe parking breaks were not working, when enquired I was told to not use it. The parking near my source location was uphill and I had to use rocks to ensure the vehicle doesn't move backwards. Additionally, I was charged for fuel though I had filled it to the exact level. I did not take photo of the fuel indicator but before returning I ensured the fuel level is correct. While picking up the vehicle, since I was driving the truck first time, I had questions about using it like I couldn't find how to put on reverse gear or drive mode for that matter. The first response was if you are not comfortable then don't take my truck. Then he briefly showed the lender to use, finally I figured out. The concern here was I rented the vehicle for 3 hours and wasted around 30-40 minutes understanding the basics, finding rocks and placing beneath back tire to ensure it doesn't move.
Goutham Miyar HegdeVerify the fuel level. The actual fuel level did not exactly match what was indicated on the contract. It was off by about 1/8 of a tank to U-Haul's favor. I was in a hurry so I didn't return to the office to have it corrected, but it ended up costing me an extra gallon or so to fill it to where they said it was supposed to be. I actually would prefer that they would provide the vehicles with full tanks, I don't like having to try to match a previous fuel level.
Thomas WolffBox leaked a lot of water and so did windshield
Paul MazaExcellent service. Efficient. In and out. Thx
Robert LadsonThe customer service was non existent, snappy, rude and negatively talked about the company, the first truck I received had 109 miles over on the truck than what was in the system. When I got the new truck it was raggedy af! Vibrating and jirating like a $2 stripper!
RICHARD BROWNEveryone was so helpful and helped make our moving process easier!
michaline mcclellanAmanda was very friendly, polite and easy going on providing all details + full support. Enjoyed. Nice place and quick service
diego santosPlease check the steering column for a crack
Larry LeonardThe only issue was the vehicle literally had no gas.
Shawndolyn WilliamsAwesome staff, great location.
David McDonoughAs expected start to finish. Highly recommend them.
STEVE RAYMANI lucked out as no one was there when I came to pickup the trailer. Fast, easy, and rep was super helpful.
Joseph Cartus IIeverything was great
Robert BishopNice and knowledgeable employees
Kenneth RobertsThe staff is very welcoming and professional. They got me in and out in a timely manner. Dahlen (the nice gentleman with locs) made sure I had all the parts in order for the trailer to attach to my truck. I am grateful for them and the positive interaction. Amanda was also so cheerful and professional.
Destiny McAfeeI was misinformed and wrongfully charged even though the truck wasn't in my possession. I'm actually working on suing the company right now. Never again using U-Haul.
rauzet gitungoInterior of cargo van was dirty and right hand turn signal didn't work. We drove to VA from GA on 85N during Thanksgiving week with lots of traffic so not very happy the van had not been checked prior to renting to us. The seats are not designed for much more than a few mile drive and are super uncomfortable. We were told it would fit a queen mattress but it had to be angled which made putting other boxes and furniture very complicated. I also had issues with the app and the ladies at the office told me they fixed it but when it came time to drop off the van after hours, I could not access the app and had to call the after hours number for help accessing the reservation. That woman was downright rude! Overall, not a pleasant experience that I will ever repeat.
Ty HarlowThe team at this location are always helpful, friendly, and efficient.
Bradley BurnetteAll is ok
Akin AkinyemiVery professional
Bobby CollinsThe young lady who assisted me with required paperwork and the towing equipment was very friendly and knowledgeable about her job. She is very manageable to operate the entire store.
Antonella NeelyWilliam and Amanda were great and handled everything like pros.
JONATHAN BUFFINGTON | Premières impressionsOver the top customer experience all around!
Beverly Ruffner | Premières impressionsOutstanding service and friendly staff.
Dora Strowbridge | Premières impressions