I called the day after rented and whoever answered was very short with me and acted annoyed with me for calling about the amount after i rented it for 12 hours and brought back early and instead of 120 miles that we had estimated as mileage it was 53 went from 184 only dropping to 171 . This is only complaint.
JoAnn SchaefbauerCustomer Reviews for U-Haul at Williamson
(I-581 Exit 460e North Of Civic Center)
Consulter la carte de l'établissement
Services dans cet établissement :
Pour nous contacter
2618 Williamson RdRoanoke, VA 24012
(I-581 Exit 460e North Of Civic Center)
Services dans cet établissement :
Heures d’ouverture
- Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
- Vendredi : de 7 h a.m. à 8 h p.m.
- Samedi : de 7 h a.m. à 7 h p.m.
- Dimanche : de 9 h a.m. 5 h p.m.
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
joan jackson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Donna Guglielmo- Évaluation :
- 5
It's All Been Great Everytime I've Rented From James.
tony smith- Évaluation :
- 5
I have received friendly and professional service many times at this location. I do not have recommendations at this time on improvements.
Renee Popielarz- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Angela Foutz- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joy Smith- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Linda Carter- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael Darwin- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Karen Kramer Corun- Évaluation :
- 5
Very clean and good customer service thank you The Van Gorden
Jimmy Van Gorden- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
John Bell- Évaluation :
- 5
Whitney and Elisha have excellent customer service. I was well pleased.
Ronda Durham- Évaluation :
- 4
Clean the front windshield!
Don Dillard- Évaluation :
- 5
All good with the return.
Reed Ramlow- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Charles Linkous- Évaluation :
- 5
James was very knowledgeable and pleasant to make my rental experience nice
rebecca pomerson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John Thomas- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
lorrie hughes- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Mitchell Jones- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Boichin Mang- Évaluation :
- 4
James was great and installed my hitch quickly and efficiently! Highly recommend
Sydney Garst- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Melvin Talley Jr- Évaluation :
- 5
I would like to thank the representative at this location.
William Hazelwood- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
deborah motley- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Danielle Stacey- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Randy Myers- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Bernard Arrington- Évaluation :
- 5
Quick, Friendly, and Efficient. Staff recognized that the hitch was setting the trailer too low and flipped it on the spot. Very grateful for their expertise.
Joseph Koh- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David Burchett- Évaluation :
- 4
Just keep up the good work you doing.
Vincent Marsilia- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Richard McDaniel- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Kimberly Otey- Évaluation :
- 1
Horrible experience!!!!!
Tiffany Chavious- Évaluation :
- 1
The amount of time I spent waiting in line both to pick up and return the truck was unacceptable. The truck smelled of cigarette smoke. The truck's steering was very loose and made going around corners difficult.
Sean Sarver- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Catherine Wardlaw- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Bernard Arrington- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Adam Hecht- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tony Rand- Évaluation :
- 5
The person that rented the vehicle was very nice and when I returned it the person was very nice. Thumbs up for sure.
hector calderon- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
warren jones- Évaluation :
- 5
Excellent
Joanne Tesnow- Évaluation :
- 5
James Stasko is superlative in customer service and care. The highest of recommendations to his Williamson Road in Roanoke VA location
jessica hutmacher- Évaluation :
- 5
James was very helpful & accommodating!
Patricia McGovern- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Angelia Sweetenberg- Évaluation :
- 4
The older gentleman working is somewhat rude and short. But did job correctly so can't complain too much
Jeremy King- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Richard Nesel- Évaluation :
- 5
James stasko is awesome to work with and is always very helpful! I use this U-Haul everytime. Great job to James again cant speak good enough about him!
cody lambert- Évaluation :
- 5
Have Gas Pumps At All U-Haul Locations, So Every Truck, Everytime Has A Full Tank Of Gas When You Rent It.
tony smith- Évaluation :
- 4
The vehicle I rented wasn't cleaned out in the back. I took pictures and showed them to the staff after returning the truck. It was snowey weather so I can see how they could have missed it
george adams- Évaluation :
- 5
The entire U-Haul experience was excellent -- it made my move manageable. Having customer service available by phone to resolve issues was critical for truck pickup since the truck I reserved couldn't be located at my first choice for pick up. Although I had to go to a different location, the second location (Double L Auto Care) where I got the truck was efficient and got me on the road quickly.
Carla Dolce- Évaluation :
- 3
Employee was very nice and professional. Pulled the vehicle to the front of the store for me. Returning the vehicle was very easy and still had a great attitude even though it was late and he was outside working in the rain.
Kelvin Lipscomb- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Rebecca Nininger- Évaluation :
- 3
Very cramped place to have as many vehicles as they did. Would recommend an upgraded facility just for the room that they need to store the vehicles and trailers.
RYNEFRANCIS RICH BOWER- Évaluation :
- 5
Nothing. The guy working today was awesome!
Rikki Harper- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
FRANCESDELORES JOHNSON- Évaluation :
- 5
Excellent service..
Michael King- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Daniel Ireson- Évaluation :
- 3
Understaffed- only the manager was there in the morning during busy pick up times. They didn't have the size truck we reserved.
Daniel Brown- Évaluation :
- 5
Always a pleasure doing business James (AKA) MR. U-Haul
MICHAEL GRAYBILL- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
James Settles- Évaluation :
- 5
The proprietor was extremely helpful. She took our return after closing time on a holiday and even parked the trailer for me, as it was a tight space and I was not confident that I could do it. I would highly recommend this location.
Sharon Stacy- Évaluation :
- 5
Great customer service, definitely will be back!
jessica dehart- Évaluation :
- 5
Right front tire had low air pressure. I pumped it up at home and had no other issues. Person helping me was very nice and efficient.
Carl Guffey- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
TERRYALAN ROSS- Évaluation :
- 5
I'm satisfied, the gentleman James,I deal with today and even before has always taken care of me ty U-Haul. Great job James🤗
VIVIANDIANE CATRON- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jodi Bergman- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Matthew West- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dustin Bowle- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
HARRY COOK- Évaluation :
- 5
Gracias
luis aviles- Évaluation :
- 1
The key for my rental was with an employee who was off duty. The employee who had the key said she would be there in 5 minutes. After waiting 15 to 20 minutes I tried to rush the on-duty employee. She accused me of being rude, which I may have been slightly due to being impatient. The employee was not very professional and did her job poorly. She was more concerned about keeping her daughter quiet and making sure no one knew she had her child at work. I ended up waiting at least 30 minutes before the keys arrived and I could leave. I will never go back to that location and will do my best to find a different rental next time.
Robert Yelverton- Évaluation :
- 3
Had a 10:00 am but didn't get the car back until 5:00pm. Need to be better on scheduling
John VanLuik- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Zachary O'Neal- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Matthew Feltner- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Russell Stevens- Évaluation :
- 5
The clerk was great to work with, we appreciated his attitude and calm working with delays.
Lisa Kelly- Évaluation :
- 5
The Only Thing That I Would Say Is Send All Trucks Out With A Full Tank Of Gas ⛽️
tony smith- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Willis Brandy- Évaluation :
- 2
It was crowded and no where to park, and the drop box was hard to locate!
Rita Salas- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Zachary O'Neal- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Misty Spradlin- Évaluation :
- 5
It's All Good
tony smith- Évaluation :
- 3
I received no instructions or tips and pointers on the proper use and loading of the tow dolly.
David Edmonson- Évaluation :
- 4
Staff was very friendly and very helpful. Made it so easy !
Dennis Miles- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Jerry Penny- Évaluation :
- 3
Truck was not ready on time and the low tire pressure was on and tire was 8lbs low.
Bradley Garst- Évaluation :
- 5
Perfect 👍
john whorley- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Venkatakr Bijjam- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tanya Cannon- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
sonia tufano- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
YOUSEFD'YAB HUSS- Évaluation :
- 5
I really like the the service I got from the manager and others
ARTIELEE OTEY- Évaluation :
- 1
The truck was not cleaned, windshield was so filmed inside I couldn't see, had to stop and wipe when sun hit, low tire on dash alert, oil change on dash alert, trying to ask questions as I reserved was awful. And the actions of the owner manager while I was picking up was rude and very unprofessional towards me and his employee, she was trying to check lights and make sure dolly lights were ok. He screamed at her I said they are fine...
Sheila Gregory- Évaluation :
- 5
There's tremendous improvement i don't need in addition to that
Mmunga Amisi- Évaluation :
- 1
Not cheat customers!!
April Arnold- Évaluation :
- 5
It's Always Good !
tony smith- Évaluation :
- 5
Waiting room
Don Burkey- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
TIMOOTHY KINGSBURY- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Timothy Jennings- Évaluation :
- 4
The staff were friendly and very helpful. I would use this location again.
angela ziama | Expérience générale- Évaluation :
- 5
This location was great and went over and beyond to make everything work out great with my reservation! Great staff :)
Mary Plemmons | Expérience généraleServices supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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ConteneursU-Box®
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
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Attaches de remorque
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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Propane
Service de propane livré directement à votre porte!
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Camions à vendre
Nous offrons la plus grande sélection de l'industrie!
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Historique
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!