Le client n'a pas laissé de commentaire.
Pasquale SCustomer Reviews for U-Haul de Dollard-Des Ormeaux - déménagement et entreposage
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Just be very clear where they need to go to access their storage space. Big building, different access points.
Linda CGreat staff, polite and helpful. Great first experience !
FONDATION MTruck has many dents and damage, wipers were horrible in the rain, truck stunk and roof was leaking during the rain which caused my stuff to get wet. Very unhappy and would like compensation. I advised the rental place and they are already aware that several of the trucks have leaking roofs. Horrible experience!
Richard SAll good
Jean DFaster network when it comes to paying
autumn pThe location Manager, Shannon, is very nice and helpful.
Luc BRude agent
Doru JEasy, efficient service. I rented two storage units yesterday and the transaction was perfect. I don't recall the name of the young woman who served me (and showed me the lockers), but she had red hair and works out of the Dollard store. She was very pleasant and helpful.
MARK L | Premières impressionsVery good condition of the truck
john jService when slick and convenient. Thanks
MARCEL GStaff very helpful, storage unit well kept.
lydia b | Expérience généraleNothing, I had no problems whatsoever. Very happy!
mario lI was very happy to choose to store my personal stuff and furniture at Uhaul, the staff were polite and very helpful
JALAL K | Expérience généraleFirst of all ,the truck was not ready and full of snow , the uhaul members were rude and wanted me to clean it myself. And because I complained, they over charged me 20$ for the fuel , I have have proof(receipt) from the gaz station nearby . They offer me instore credit but I refused because I'm not going back there.
Jhonny MMay be provide more key drop boxes.
Vinay SThe gentleman that served us was very polite, efficient and helpful. Definitely a "star" employee!
Mandy SI had an average experience at other u-haul locations, however I was very satisfied with the service at this location. The whole process was smooth and so easy. No hassle or hidden fees.
Maurice RGreat service.
Robert CThe staff were very pleasant to deal with! I had no issues renting a van and my locker and surrounding area are always very clean !
Casey SJ ai toujours réservé de chez U-Haul parce que je trouve que c’est bien organisé et un service exceptionnel
Ibrahim MAu moins déneiger la camionnette avant de la donner. Perdu plus de trois quarts d'heure à enlever la neige de la caisse
Papa MLe service à la caisse excellent par contre le camion était pas déneigé et il y avait un essuie-glace de complètement brisé il devrait porter attention à ces petits détails
ronald vThe lady was very good, proactive and polite. If you really want to see if she is good you can check and see if she reported the windshield washer malfunction in your system. truck TT3443E
Liam KVotre service a été excellent. Le service reçu au départ et à l'arriver par les employées vraiment courtois et excellent. Merci pour toute l'attention reçu de votre part.
bolduc mPrompt professional service. Nothing to improve upon.
GRAHAM FThe driver's seat was a bit dirty and looked like there was a coffee spill involved at some point, but the service was OUTSTANDING, and there were no technical issues with the vehicle so a bit of stickiness was easy to overlook for the short time I had it.
Andreanne BMaintenir cette qualité de service. Merci!
Marielle RExcellent service - le tout dans un excellent français... remarquable pour le "West-Island"
Christian LVery helpful and nice representative 💯 Thank you!
Elena OTruck wasn't where it was shown to be during check-in Process didn't tell me which lock box the key was in so I had to go in to see the employee Bringing back the truck, the website and app took a while to work properly for me to check out
Iryna MJust keep on doing what you are presently doing
Paul SCharges mistakes always in favour of U Haul
salomon iEngine code display when I went to pick-up 15'Truck. Staff did hook-up code reader and check with maintenance and said it was OK to drive. Code remained on for the 600km trip, with many on/off, restarting and shutting down sequences. Gas mileage was no worse than normal and truck ran fine. Got to destination, shut it down, told technician about engine light on scenario. When he verified mileage, fuel level and dolly and carpets returned, he noted that there was no engine light issue. Gremlins sorted out the problem, I guess. Staff at both ends competent, courteous, and enjoyable. All Good with U-Haul. Thanks
Peter EFast easy pick-up/return process.
Yvon CThis is my second experience using this facility and has been very pleased with the service
randolph h | Premières impressionsAll good
Roshan KNo complain all went well when i return the truck with a helpful personal!!!
Rl FThis is my first ride and it was wonderful
Anandaraju BHave used the DDO location a couple of times. Staff are professional. Wait times could be improved.
Erika JQuick and easy pickup and return. Thanks!
roberto dStaff is really nice. Perfect.
Claude G | Expérience généraleLa prepose erait très professionnelle et serviable
Moumen BOur experience with Uhaul was amazing We needed an 5' by 9' open trailer to move things. The ramp that pulled down was an added bonus. The staff was friendly and welcoming. The price was reasonable.
Linda TMerci
Michel BBest uhaul in north america
94108065 Q | Expérience généraleStaff incredibly helpful despite being totally overwhelmed at times, as I was there several times. Courteous, patient and polite. Locker area and access is perfect, easily accessible, clean, secure and spacious. Great set up and great staff. Merci
Paul c | Expérience généraleLoved U Haul! We had a great few years there but we moved and the location was a bit far for us.
Georgia L | Expérience généraleThank you Mr Barry King
Barry K | Expérience généraleThe manageress (sp?) Shannon and also Victoria we’re really incredibly “efficace et aidante”
Brigitte H | Expérience généralefacile acces
Christian M | Expérience généraleStaff very helpful and friendly. Great place, prices are reasonable. Merci.
Mukesh K | Expérience généraleShanon Carter service was excellent. Thank you!
Mukesh K | Premières impressionsJe suis très satisfait de vos services. Merci encore
jean g | Expérience généraleShanon service was outstanding. Best
Mukesh K | Expérience généraleMerci beaucoup pour votre service, c'est très apprécié !🙂👍
Karine M | Premières impressionsThe manager, Shannon, was exceptionally helpful, efficient and nice to deal with.
Rebecca M | Expérience généraleLa possibilite de reserver en ligne et au telephone la meme unite d'entreposage pose probleme. En effet j'avais loue et charge mon camion pour livrer mes biens a l'unite que j'avais reservee en ligne pour decouvrir a mon arrivee que mon unite n'etait plus disponible, quelqu'un l'ayant reservee en ligne! Heureusement la gerante du site m'a gracieusement offert une autre unite legerement plus grande au prix initialement agree.
Louis C | Expérience généraleThe website mention that we get a month free when we rent a truck, but once on the premises, I was told I was not having a month free because they were almost full and then said because I was dropping the truck back to the same place. I thought the website was misleading. After explaining The manager offered me the month free. It would also be nice to explain which truck have a ramp or not to load. Our truck didn't have one and the unloading stations for 2nd floor at the warehouse for the truck I rented was broken and the other needed a ramp, which made it extremey difficult to unload our thing to put in the storage, we were storing very heavy equipment and lifting it 2 feet high just to put it on the dock was hard and took us more time. We were very disappointed for that.
Edith L | Premières impressionsThanks left because the price kept going up. But it was amazing while I was there.
VINCENT C | Expérience généraleService is excellent, All service businesses must learn from this company about customer service. Thank you so much Shanon, Lloyal, and Victoria. You are awesome guys.
Mahmoud S | Online Move InJ'ai perdu la clé du casier.j'ai donc demandé un « cutter », celui qu'ils avaient,était très usé selon mon fils.il a donc été chercher le sien et Il a apporté aussi une meule électrique dont il ne s'est pas servi puisque le cadenas a cède avec le cutter.Ils étaient trois pour le déménagement.Quand ils ont quittés ,il n'y avait aucun dommage. Ce matin j'ai reçu une charge de 150.pour bris! Je me suis rendu sur place On me refuse l'accès me disant que ça a été réparé hier. Je demande une photo elle me montre une photo sur son propre cellulaire qui n'a ni date ni no de casier!!! J'ai avert Visa ,ils ont inscrit qu'il y avait contestation Comme j'ai 80 ans j'ai aussi communiqué avec le groupe d'avocats qui quand on est membre de la FADOQ peuvent nous aider gratuitement. Ils trouvent la preuve que m' a présenté Sheena n'en pas une et comme j' ai trois personnes qui ont vu le dit casier,vous devriez arranger les choses Janine Lebel
Janine L | Expérience généraleWe were supposed to receive a code in order to open the gate Day or Night Time, we never receive it. We had to come back during the office hours.
CLAUDIE B | Expérience généraleEverything was fine, but it's too bad that there is only one loading dock at car height. We had to wait for another car to leave. Other than that it went very smoothly.
Sandra S | Online Move InThe most friendly and helpful staff there is!
Joanne D | Premières impressionsShannon was super easy to deal with. Happy to be a customer!
RON F | Premières impressionsMost of the time the staff doesn't wear the mask.
Aizar R | Premières impressionsThe size of the space was smaller than I thought.
Joseph S | Premières impressionsI used this facility to park my vehicle in the yard for storage. I choose this location because it had a secure gate, however after a couple months the gate always remained 80 % open which made me feel that my vehicle was not secure due to the fact that anyone would've been able to enter and exit.
Daniel T | Expérience généraleCôté éclairage, il n'y avait pas d'éclairage dans mon entrepôt. A chaque fois, je devais utilisé la lampe de mon téléphone pour y voir quelque chose. J'aurai aimé avoir une lumiaire au centre-plafond de l'entrepôt.
LYNE P | Expérience généraleThe owner is very unhelpful & would not recommend that particular facility to anyone. Relieved to be out of there.
jason f | Expérience généralei appreciated the monthly reminder email to pay as I was busy in another country and often forgot. I also appreciated how the online system made the payment easy. The climate control is great- got all my stuff back now in my new place in perfect condition, even clothes and toiletries. Merci.
kerry M | Expérience généraleThank you for your help.
Aryan L | Expérience généraleStaff at location were friendly and helpful with storage related questions and requests. Move out was easy to do and hassle free.
Peter M | Expérience généraleVery helpful and good staff great job jason
Stephen W | Expérience généraleVERY FRENDLY AND PROFESSIONAL STAFF.
dariusz s | Expérience généraleNice and safe place!!!
transport a | Expérience généraleI made the reservation on-line and it was displayed on the website for the first month qualifying for free, so I applied for self storage. When I arrived at the facility, the staff told me that they do not give a free month and that if I want free I should go to Laval or Lachine and they made me pay for the first month.
Claudiu N | Premières impressionsI said it was not clean because of the winter. the second floor access outside was often unsafe and not cleared. I called multiple times because the stairs were covered in snow. It would also have been nice if there was some lighting over the storage units themselves and not solely in the hallways. Also to correct the details above, i moved out march 31 2021
Martina V | Expérience généraleKeep the good work and thank you
shaker o | Expérience généraleMis à part le gérant qui semble ne jamais avoir appris comment sourire ni le sens de la courtoisie, l'emplacement et la propreté sont excellent
HUSSEIN K | Expérience généraleJe n'est rien à me plaindre.
edwidge f | Premières impressionsWe rented our storage unit for 13 years at this facility. It was always very secure, clean, and accessible. The staff here were always helpful. I would definitely recommend this location! Excellent in every aspect. Merci.
DEBORAH M | Expérience généraleGhassan is the best !!
CHRISTOPHER G | Expérience généraleThe Uhaul truck is not high enough for the loading / unloading zone, but it was still fairly easy to get the things out of the truck into the storage bay.
Pascale D | Premières impressionsPersonnel amical
HANI G | Premières impressionsI have relied on this particular location for several years and have always been impressed with their knowledge, professionalism and kindness, making it it easier to move, store and find a locker that is a good fit. Je les recommanderais sans hésiter.
lori o | Expérience généraleAlways the good choice!
9195-3810 q | Expérience généraleVerry bad manager, does not respect is word and client. Would not recomand this place. Electric gate broken every week.
DISTRIBUTION K | Expérience généraleA++++
Kambiz J | Expérience généraleEverything was fine. Found that it closed a little earlier than I would have liked
Diane L | Expérience généralethe move was excellent. The service efficient and pleasant. The representative at the counter maybe a little less. However, a stressful day this is for all movers, all was good.
GABRIELLA V | Premières impressionsVery efficient, professional, and friendly service. Excellent! Thank you!
sabrina l | Expérience généraleGreat place! Highly recommend it!
ANDREW S | Expérience généraleThe manager and team are amazing !!! Recommended uhaul to others and they are happy as well
karen b | Expérience généraleConvenient and close Would not recommend for long term. Prices are too high.
glen l | Expérience généraleVery clean & convenient. Front office a pleasure to deal with.
Christine R | Expérience généraleReceived good service. Better access to garbage/disposal would be a convenience.
RENA P | Expérience généraleThe facilities were always clean and proper. The staff was always helpful when needed. Merci
vasiliki k | Expérience généralenon
judith b | Expérience généraleGhassan Akache was amazing. He understands customer service and knows how to gain long term customers. Keep up the good work !
Nour A | Expérience généraleeverything was great and very friendly staff. pricing a little high. should have deals for renting multiple months. thanks
Janet B | Expérience généraleBeside the closing hours everything else was perfect
NYOTA M | Expérience généraleI rented the storage for one year one month free for one year lease. You overcharged me one month rent . I will renew another one more year contract with same conditions . Thanks
SUO L | Expérience généraleIt was perfect for me and everyone were very competent. Merci.
isabelle b | Expérience généraleVery accommodating for unusual request
liv s | Expérience généralejai eu un excellent service et support de cette gerance
alain z | Expérience généraleIt was a little bit expensive though.
deborah C | Expérience généraleEverything was fine.
elizabeth r | Expérience générale