Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Hello, The staff were amazing. Kudos to them. I will buy a box of donuts and will take them personally. Merci
Mahdi Eftekhari Moghaddam
Évaluation :
5
Great customer service!
SCOTT DURNIN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arturo Cervantes
Évaluation :
5
I was not able to make a reservation on line I tried 3-4 times At the end I thought it was done When I went to rake the truck The guy said I did not have a reservation I was surprised But I knew exactly what I wanted ! I was fast to do another one. It was a slow day W hat about a very busy week ? Thanks P
Pierre M
Évaluation :
5
Le client n'a pas laissé de commentaire.
michel jette
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Jivotovsky
Évaluation :
5
Le client n'a pas laissé de commentaire.
stefane trudel
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry humphrey
Évaluation :
5
Le client n'a pas laissé de commentaire.
leigh Johnston
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicholas Seymour
Évaluation :
5
You have to bring with you your own snow brush, and your own lock -cadenas- to close the back door if it is a 10' truck. I had a bad experience with u haul before with a bad maintained van. The battery emptied while parked and the hook couldn't open. We wasted lot of time and finally the van had to be tooled. That happened in u-haul st Jacques. However we got excellent help from the company by phone to solve our problem at that time.
eduardo pollak
Évaluation :
2
The customer service was truly excellent. However, the equipment provided was not safe. The tires were completely finished/not secure at all and one of them blew out on the road, leaving me stranded too far for roadside assistance. I did 2000km with a trailer, I expected to have safe tires. I'm lucky the tire just blew and nothing else happened, it could have been extremely dangerous, especially with the weather temperatures. This is unacceptable, people's safety is not a game.
Kim Weisz-Tremblay
Évaluation :
5
Thank you very much for your service.
Volodymyr Matusyak
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven Carter
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcandre Fry
Évaluation :
5
Friendly, knowledgeable staff. Well stocked. Would recommend
Francine Daigle
Évaluation :
5
Le client n'a pas laissé de commentaire.
CYRIL KERR
Évaluation :
5
Excellent, professional, competent staff at this location
andrew plumbly
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Deans
Évaluation :
5
Le client n'a pas laissé de commentaire.
jesus molina
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martin Delisle
Évaluation :
5
Wheel alignment on the truck was off. Centre employee was very good.
Aaron Lewis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Hottot
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yves Ahmaranian
Évaluation :
5
Le client n'a pas laissé de commentaire.
Enrique Fidalgo
Évaluation :
4
Rien pour l'instant puisque je suis toujours satisfait.
Marc Lapierre
Évaluation :
5
Le client n'a pas laissé de commentaire.
NIELS LORENZEN
Évaluation :
5
I had opted for mobile pick-up and it didn,t. I had to call your customer support line and ended up checking in at the counter when the branch opened. Even though it was annoying to not be able to do mobile pick up, everyone I spoke to, whether it was over the phone or in person, was very kind, patient, and helpful. I appreciate the support I received.
Valerie Ricard
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott Durnin
Évaluation :
5
Good service
Nabila Arbouch
Évaluation :
1
First your so never worked so I had to use the website. Fortunately, it's super easy to rent a truck there. But when you arrive and want complete the check-in, it's super difficult to find, it take 15 minutes to do and when you submit the form, it just doesn't work. Then I have to go outside and there is a line because the location is not staffed properly. At least the person at the counter was nice. 33minutes into my reservation... I leave, do my things, brakes are not tight enough for this truck. Now 6pm it -4° with strong winds, I want to return the truck... Park the truck... the parking is covered in ice and it's dangerous. Use the website and start the return process, 20 minutes later the app fails and never confirms the return. Want to start the process again but now the app doesn't show my rental?!? So I guess it returned itself??? So I put the keys in the box. Like I used to rent uhaul for the simplicity of rentin
LOUIS-ANTOINE CARON
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ralph Olynyk
|
Premières impressions
Évaluation :
5
Le service a été excellent.
Douglas Kelly
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry humphrey
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry humphrey
Évaluation :
5
Le client n'a pas laissé de commentaire.
PASCAL OLIVIER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leo Laniece
Évaluation :
5
Uhaul est une entreprise très organisée
HASSEN RAHMANI
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica manseau
Évaluation :
5
Le client n'a pas laissé de commentaire.
hardeep singh
Évaluation :
5
Le client n'a pas laissé de commentaire.
Judo Monde
Évaluation :
5
Le client n'a pas laissé de commentaire.
PASCAL OLIVIER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sami Chihani
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Gardiner
Évaluation :
1
Refund customers when they DONT USE the drapes. If the plastic is open I would understand but literally out the store and back without use is criminal
Django Anoh
Évaluation :
4
We had a problem since the employee did not show up at the beginning of the day; We (me and another client) had to wait for about 45 minutes outside the office.... fortunately the other office on the Montreal Toronto road gave us what we needed (even if we did not have a reservation at that location) later on the manager on St-Jacques gave me a credit for the inconvenience... Great to see .... and thanks to her
ERIC GRAVEL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yu Zhu
Évaluation :
5
Le client n'a pas laissé de commentaire.
gerard bourque
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michel Laramee
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jean Francois Gregoire
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sophie Brouillard
Évaluation :
5
everything good i am happy to travel montreal qc ca to hollywood fa
jean filiatrault
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ameel shadikeen
Évaluation :
5
Le client n'a pas laissé de commentaire.
robert illuiri
Évaluation :
1
I waited 30minutes for somebody to register. The person was in the bathroom and we he came back he made me feel bad for rushing him???? I only asked when would i be serve to one of his colleague. When giving the truck back he went on a power trip for parking the truck and was extremely rude. I rented u haul a this place over 10 times and I am very disappointed about my experience. I would like to be contacted and receive a refund. Merci
Charles Theriault
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carl Comeau
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ahmed El kettani
Évaluation :
5
Thank you for the excellent and friendly service! Efficiency at its best!
Fahd Karibi
Évaluation :
5
Le client n'a pas laissé de commentaire.
BEATRICE PANIER
Évaluation :
5
Amazing customer service, very welcoming and friendly. This U-haul branch is my top choice for any future service.
Ali Atwi
Évaluation :
5
Reasonable price, good service.
Jiecheng Chen
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry humphrey
Évaluation :
1
I booked a truck a couple of days ahead. However on the day of pickup, the app did not work and there was no one to respond. Also, there was no one to support online or on the phone. So, after 2 hours and paying 200 dollars extra to the worker, finally I booked another one.
SEYED ALI GAMAROONI POUR
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jean Philippe Lincourt
Évaluation :
4
My experience with U-Haul was very satisfactory, the staff had been very respectful and helpful. I would certainly recommend U-Haul storage to anyone.
Melvet Forrest
|
Expérience générale
Évaluation :
5
Super service, je recommande
Fabio Gatelli
Évaluation :
4
Le client n'a pas laissé de commentaire.
john hamilton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Guy Bergeron
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lotfi Zebdji
Évaluation :
3
Le client n'a pas laissé de commentaire.
Adil Chhaibi
Évaluation :
5
Everything was great to me
Brian Castonguay
Évaluation :
5
Not too much. All good!
hamish redpath
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kayleigh Chagnon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrea Salvadore
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carol Karen Castle
Évaluation :
5
Everything was on point, especially the customer service at the reception 😀
Sahil Sharma
Évaluation :
3
my storage door was broken for months and was never fixed…. the employees said they had escalated the case to the person that needed to fix it and never got a response … I could never lift it myself so i always had to bring someone with me
JODY KONDILAS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hamad Alamoush
Évaluation :
5
Instead of adding the mileage charges on the checkout page, you should have those listed under the vehicle rental charges itself. Going to the checkout page and then realising that we would be required to pay more for the mileage is just not good experience for a new customer.
Nikhil Bansal
Évaluation :
3
Issues with tires being not great in snow. Guy did recommend the "stuck in snow" coverage which we took and needed. So that was appreciated.
Tiana Malone
Évaluation :
5
Great location with attentive customer service.
dave otto
Évaluation :
4
Le client n'a pas laissé de commentaire.
hong yu
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nick Manolakos
Évaluation :
3
Your staffs are very rude and insensitive.
Happiness Bubagha
Évaluation :
5
The worker that helped me was very kind and helpful.the service was great!
Faicel Hessi
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christine Labonte
Évaluation :
5
Le client n'a pas laissé de commentaire.
stephane clairoux
Évaluation :
5
The gents who were taking the reservations were veryu friendly and good humored. It was really appreciated!
Gleb Dvinski
Évaluation :
3
I made a reservation weeks in advance, reserving two dollies as well as the truck. I chose this location because of the availability to rent the extra equipment. When I arrived, my truck was not ready or even at the right site and they informed me that the extra equipment I reserved was not available. I had to pay three movers 1,5 hours of wages while I had to go to a different location and get the truck I reserved and bring it back to this location so they can clean and inspect the vehicle. No compensation was given for my time. I had to go somewhere else to rent the other dolly I needed. Staff was great, but extremely disappointed with the overall outcome. I wish they would have phone me before I traveled 45 minutes to get there to find out they could not uphold my reservation so I had the opportunity to try to fix things. Overall one star for service, 5 star to on-site staff doing what they can to help me in this situation.
David Bowden
Évaluation :
5
Good service and fast. No bad comments
francis vincent
Évaluation :
2
Very dangerous in winter. No winter tires and rental office didn't mention it. Made for a very slippery trip
Félix-Antoine Grenier
Évaluation :
5
While the staff at this location were excellent, the staff at the Norman Street location were atrocious, as usual. Additionally, your reservations system is consistently defective. This was the 2nd time that the specific trailer I booked was not available. Note that this is my second complaint about the staff at your Norman street location, seemingly to no avail. All of them are consistently unfriendly, slow and seem to have difficulty doing their job properly. The woman on duty was actually firing an employee named Luka over the phone while dealing with me.
andrew plumbly
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ivete Pauluk
Évaluation :
5
There was only one employee and a long line of customers.
Neculai Paraschiv
Évaluation :
4
Impossible d"avoir un meilleur service, agent (Daniel?) bien à temps, bien poli et agréable. Le problème unique, équipement propre mais assez vieux. Chaque fois que j'ai monté dans le camien j'ai dù refermer la portière de conducteur, c'était bien usée.
Philip Shea
Évaluation :
5
Very friendly and helpful staff at this location.
Tolu Onajin
Évaluation :
5
Le client n'a pas laissé de commentaire.
EWAN lowe-duncan
Évaluation :
4
I paid $166 for a trailer that usually cost less than 30$ per day. Gouging is the term that comes to mind...
rene albert
Évaluation :
5
The vehicule is not equipped with winter tires. I was stuck in a driveway that had a negligible amount of snow. Customers should be forewarned that that the vehicules are not equipped to deal with winter conditions
richard vigneault
Évaluation :
5
Le client n'a pas laissé de commentaire.
nicolas coupleux
Évaluation :
5
Le client n'a pas laissé de commentaire.
andy alcantara molina
Évaluation :
5
Le client n'a pas laissé de commentaire.
sylvain beaulieu
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
david nouvel
|
Expérience générale
Évaluation :
4
Excellent service, great location, locker easily accessible. My only negative comment is a few items (upholstered chair, blankets) were in terrible condition as they were completely covered in rat poop, obviously ruining them. If not for that, would have been 5 stars
Catherine Topp
|
Expérience générale
Évaluation :
4
It would be important to advise ppl in advance when you decide to raise the fee.
Dolores Duquette
|
Expérience générale
Évaluation :
5
Daniel was friendly and very helpful. A great experience.
Barry Warren
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Celso Gonzaga
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michal Davies
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zacharie Blot
|
Premières impressions
Évaluation :
4
Il y avait des excréments de souris dans mon unité.
maryse rouleau
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
anthony pagliuca
|
Expérience générale
Évaluation :
5
Very clean, very good service. Easy access.
Richard LaBerge
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zhi Wen Bo
|
Expérience générale
Évaluation :
5
Great experience
Carlos Beauregard
|
Expérience générale
Évaluation :
5
Très pro! Je suis très satisfait! Grand merci!
Mark Simons
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos Beauregard
|
Premières impressions
Évaluation :
2
Le personnel a été courtois, poli et les lieux sont beaux, propres et sécuraires. Cependant je suis extrêmement insatisfait du système de réservations. J'ai réservé un entrepôt 7pi x 14pi il y a 5 semaines et j'ai obtenu confirmation. Le jour d'emménager, on me dit que tout ce qu'il reste est un 5pi x 5pi. Il n'y a même pas la moitié de mes choses qui peut fitter à l'intérieur et ça me met évidemment dans le trouble. On ne m'a offert aucun autre dédommagement autre que de mettre mon nom sur une liste au cas où quelque chose se libérerait éventuellement...
Mathieu Dufour
|
Premières impressions
Évaluation :
3
Évaluation basée selon la procédure, non selon le service. Le service a été excellent. Le processus de location est lourd et trop long, surtout si les déménageurs attendent que l'enregistrement soit terminé, car ils sont payés à l'heure. Ce n'est pas la faute du personnel, mais de la procédure. La plupart des renseignements pourraient être recueillis lors de la réservation. (Réservation)
Lillian Kliger
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
maryse rouleau
|
Premières impressions
Évaluation :
3
Your website indicated that our unit was sufficient for our 3,5 appartment. It was absolutely not sufficient and when I inquired about renting another space i was told there were none available. As it is we have had to split the apartment storage which is not the best solution! The staff knowing this problem did not suggest any other solutions, offer to call up other locations for us, or make any accommodations. In addition the sign in procedure is very strange, using one keypad to log in and then another to open the door to the rental spaces. I'm not sure I could manage that trick again and it didn't even work the first time I tried it.
Andrea Reichert
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
ARLEN Galloway
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
94140258 Quebec Inc.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Inge Brunel
|
Premières impressions
Évaluation :
3
Wish the staff could have been more accommodating. There were many services that neighboring Uhaul's were offering that my Uhaul did not permit me. In addition, phone calls were not returned when inquires were placed.
Ryan Hamadeh
|
Expérience générale
Évaluation :
4
Great service great helpful staff
LESLIE CRUISE
|
Expérience générale
Évaluation :
1
This was the worst service I have experienced. Due to the character limit here I will have to write your head office.
Chandra Daniel
|
Expérience générale
Évaluation :
5
Excellent
PATRICIA SWALLOW
|
Expérience générale
Évaluation :
5
Very satisfied-and courtepus and helpful personnel
Guy Fortin
|
Expérience générale
Évaluation :
5
Highly recommended
Carolina Diaz Amador
|
Expérience générale
Évaluation :
5
Thank you for your wonderful service!
LINDA SINGER
|
Réservation
Évaluation :
5
Excellent service from the manager
Charles D'Amours Lavoie
|
Réservation
Évaluation :
4
There were a few hiccups with the automated billing. Twice (over 2,5 years) they sent out erroneous late payment e-mails. Quickly resolved, and more aggravation than anything else.
ROBERT COTE
|
Expérience générale
Évaluation :
5
All good, thanks!
carlos alejandro venegas
|
Expérience générale
Évaluation :
4
Great for storage but only thing is that it's impossible to reach that facility via phone, they never pick up. Also, the employee was talking to Hydro for a good 15 mins when I was waiting.
SALOME theriault
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.