The person that helped me was very helpful and polite.
Chris DellorcoCustomer Reviews for U-Haul of Agoura
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Timothy was very helpful! Everything was clean and entire staff was a pleasure to deal with!
SCHEL KUEHNERTClosed a near 3 year rental
Thomas MacAllisterchange the website so that buttons are visible in chrome
Kevin HughesThe truck had an exhaust leak by the cab. Annoying for driving long distance and the noise disturbed my neighbors in the early morning hours
BRIAN MORRANothing. I was treated very well. The location cannot be changed.
Cathleen MillerService was limited and could have gone out show me the truck instead of pointing it was outside
Richard PolakoffExcellent experience. Friendly staff. Easy in and out. Good location with close proximity to freeway.
Riley MankeExperience was terrific.
Mark PapiaJacob was extremely pleasant and helpful.
Denise HorneTim is a terrific employee as is everyone at the Agoura facility. Five stars!!!
Mark LuscombeThey did not put in truck the 2 x 24 blankets not the twin cover I ordered. I'm going to call tomorrow for a refund. Everyone was lovely and truck was great, so probably an oversight.
Sarah RyanNice and easy. Thank you!
Andrey PerfilyevGreat Service!
Michael RidgleyLe meilleur
Juan GonzalezI’m completely satisfied with the Agoura Hills U Haul.
STEVEN DELLThe washer blades were horrible and needed to be replaced. The interior light for the inside of the van didn't work.
TOMMY PergolaPerfect all around. Quick and zero issues.
MARK BUCKINGHAMEmployee was great as well
Scott englandVery nice and helpful!
Kenneth NewmanMerci
Brian HollandCustomer service at the counter at this location was great. Very friendly & helpful staff. The truck wasn't clean but it did the job.
Suzi FarajianiMy UHaul rep. was very courteous, helpful and efficient!
gene DownesStaff should inspect each vehicle before having the customer discover the condition of the eqipment on their own.
Arlan PfohlOverall easy setting up appointment, and install was quick! Very satisfied and it looks great! Merci.
nicole lernerNothing. I rented the truck and it met my needs. It was very easy to load and drove reasonably well. Finally the price was fair.
ken spauldingShow renters how to open/close trailer vs. renter having to ask.
RENA LEVYRanae (sp?) was very helpful and easy to work with.
Robert GriffinNo suggestions. The entire experience was a delight.
Irene DolanU-Haul at 28650 Canwood St. Agoura Hills, CA is gouging me by overstating the level the fuel (in a 600 gallon tank) at the start of the truck rental. Using data provided by U-Haul, I over-filled gas by nearly 2 gallons. I intentionally overfilled to eliminate paying extra from U-Haul. U-Haul claims I under filled by 3 gallons. This 5-gallon difference demonstrates U-Haul's attempt to gouge me for gas. Below is the supporting documentation of U-Haul's overcharging. U-Haul is to refund me the overcharging of $18 + tax. At the start of the day renting from Uhaul I complained the gas level was lower then they reported to be just below ½. My review and supported by my photo shows 1/3 of a tank. They said they corrected it. U-Haul did not provide an updated paper contract showing the corrected tank level. I drove 74 miles (nearly all hwy) and added 9,22 gal of gas for a truck that U-Haul reports 10mpg fuel economy on several locations on their website.
Nick RigneyThe young lady that helped me at the desk and processed my order was very kind and efficient. She was very helpful.
Adele DupontReceived a 20" Truck with an 1/8 of gas and one furniture dolly despite reserving 2 dollys. The owner could care LESS about the almost EMPTY gas tank and one dolly. He was too busy eating his Pepperidge Farm snacks. "Sir the dollys can't be reserved only requested" he told me. Well, when I called in I was told they would be available and would be reserved for me. Oh if I gas the tank up I'll get a credit on my bill. Bunch of LAZY FUCKS. Can't even fill the tank up for a customer but want to "reward" you because they are too lazy to do the actual work. Terrible experience. Would not rent from there again.
DANIEL PECKNot enough help at counter. Long wait.
David MandellA lot of dirt on the floor, had to sweep it out.
CRAIG PLASSMEYERMake available repair and installation services on weekends
Henry PhillipsThe windshield was dirty and streaky. That's my only complaint.
John HaydenExcellent service. This depot has always maintained a very high standard.
John BenhamBest staff ever.
Joshua OleeskyPicking up was great. Truck was a little dirty inside (some sand and coffee marks), but clean overall. My dissatisfaction came upon returning. I returned the truck with the exact amount of fuel. The gentleman checking me in was having some issues with his device. The truck had been running for approximately 15 minutes by this time and he told me I could leave if I wanted to and that everything looked great, he was just having some technical problems on his end. I left, and an hour later got my receipt emailed. They stated they needed to add 2 gallons of fuel and charged me for it, after I was told at the beginning it was at the correct level. I am not sure how long he let the truck run after I left (at least 15-20 minutes before I left) , but the bill was passed on to me, the customer, after initially telling me the fuel was good. Left a bad taste in my mouth. Thanks
Cole KahleFree coffee ?
curtis robertsonKeep it up.
William PughBest U-Haul I've been to. By far. Staff was amazing as was the location. Merci.
Gregory HornerCustomer service was excellent!
Eric MalcolmIncredibly helpful and friendly staff here. Took care of my rental in just a few minutes.
James WaasTim provided excellent service with professionalism and kindness. Thank you for a great experience.
gregg angellNever give a customer a truck with no gasoline. Mine died within a mile and I was stranded for 45 minutes at an intersection!!!! Never again
Americo Silvathere is a molding falling off the truck I used and it seemed like the trans needed some work. When traveling downhill the automatic gear shift didn't seem to be working
Christine CastleThis U-Haul location is my absolute favorite. Everyone is really nice helpful. They know what they're doing and they're very respectful of all customers. I wish all U-Haul locations were this good?
VICTORIA LIBERTYThank you to everyone for making my transition swiftly! I am appreciative of staff in Agoura hills . Everyone was helpful, friendly and professional!
Mirna AbregoIt was easy and the price was right, thanks
George FisherEvery single person who helped us at this location were some of the most genuinely kind people we could have hoped for. This was the most difficult move we've ever done and the staff at the Agoura location were legendary. The same cant be said for the moving service i tried to book through the uhaul affiliate website movinghelp.com or whatever. I entered everything they asked, they authorized a charge to the card and then I didnt hear anything all day. So i email to confirm that I could expect movers to come help and they tell me i had no order and that itll only be charged if its successful. LET ME KNOW ITS NOT SUCCESSFUL SO I DONT WAIT ALL F*****G DAY FOR BAD NEWS. The customer service person was awful and unhelpful as well, never again
Jason KonyskyThis is a great location with plenty of equipment. Booking ahead is advised, but even last minute, they do well to have what you're looking for.
RICHARD VANCEGreat experience. My daughter was renting for the first time and the service provided was great.
Kelby LewisGreat service. 😁
Michelle WrightThe folks at this location were helpful and efficient. In and out in no time!
RICHARD VANCEFriendly staff that were quick and efficient getting me checked in and in my way. Return was the same.
Patrick KoorsCustomer service was non-existent. I mean there was literally not a single employee in the location for 20 minutes. The truck was reported to have a quarter tank and it had less than 1/8th.
Daniel RobinsonGreat service for my U-Boxes.
dan thompson | Expérience généraleI've had a 2+ year U-Box relationship with the Agoura Hills staff and they've always met or exceeded expectations.
dan thompson | Expérience généraleI've rented several times from UHaul Agoura for all kinds of small jobs in the last few years. The staff has always been excellent, friendly and knowledgeable. It's is a pleasure to do business here.
RICHARD LOPEZ | Expérience générale