Customer Reviews for U-Haul of Arcadia

Évaluation :

5

Nothing ! It was fast clean and the rep at this store (wish I had his name ) was fast and professional and very friendly ! I rate it a 12 on a 10 scale !!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

David was very helpful and professional

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

David the owner runs the perfect UHAUL company. My favorite location when I need to rent a van for my artwork.

Évaluation :

5

Kevin was a good, welcoming agent. Keep him!

Évaluation :

4

Fix your website and improve IT systems. Website does not tell you if a location does one way rentals or not. Very confusing.

Évaluation :

1

Truck had been used for livestock. Not appropriate for household goods!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

The rental was not returned in the system in timely manner so we received calls saying we never returned it. No research was done prior to calling multiple times which is concerning. I've never had a problem with U-Haul but I wouldn't go back to this location.

Évaluation :

5

Truck road smoother than normal, clean and handled easily. Attendant was courteous and instructions were clear. I would definitely recommend this location to anyone needing a vehicle to aide moving. Very economical, too.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

David and Shawn are the Best! Very professional and friendly. So nice. Such hard workers- I know they are very busy.

Évaluation :

5

Old truck, "gentle-ride" is generous

Évaluation :

5

The younger guys working there are always very nice & good at explaining, answering questions. Checkout day felt a bit rushed and would have been nice to have slowed pace going through actual rental steps. Checking rental back in goes quick and smoothly. Great location

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Another super convenient drop off area. Service was instantaneous and polite. Excellent place.

Évaluation :

5

Always great service and well taken care of equipment!

Évaluation :

5

Both manager and associate were perfect telling people to come to this location. Merci

Évaluation :

5

Cab was super clean, comfortable and steering was better than most.

Évaluation :

5

Dave is the manager/owner that I dealt with for our move from one home in the Valley into another,which required truck rentals on 4 separate occasions (!). In each instance he was so professional and polite. Moving usually is a really rough experience and encounters with rough people. It was such a delight to deal with someone who was calm, professional and genuinely interested in making the experience of truck rental less stressful and more worthwhile. In one instance, he even talked me out of renting too many blankets by assiting Me In caclculating how Many blankets that day's moving would require. Dave is the kind of manager and worker that America is capable of producing. And I am grateful that our move was assisted by such a wonderful person.

Évaluation :

5

The process was seamless, couldn't ask for a better experience! David is the best! Thanks so much for making my move better than expected!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great service person

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great job

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Give Shawn Rodriguez a raise. Very kind and well mannered

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

1

I was charged for 2 small dents that I hadn't noticed before I left the lot. I NEVER even got close to anything that could do that and I know it did not happen while I had the truck. I will never use this location again!!!

Évaluation :

2

Employees were rude and disinterested. It feels like there is a weird/bad vibe at this location.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Merci

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Can’t really think of anything

Évaluation :

5

Great service!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great, friendly staff!

Évaluation :

5

Great no nonsense staff, great availability of equipment, nice resource to have in town.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

More knowledgeable staff. The gentleman that helped us did ask for assistance when he didn't know something so that's not an issue. It's more of the extra time it took to get an answer.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Thanks for the help and wonderful service.

Évaluation :

1

The 15 foot truck we rented had a damaged tire we did not see when picking the truck up. The sidewall of the tire was gouged to the cord in three places. This tire would have popped on the roadway on our trip. We were shorted 2 of our 36 rented furniture blankets. Lesson learned, if we ever rent furniture pads again we will count them before leaving rental site. The manager was in a hurry and not to friendly. The road side assistance did a good job of replacing the tire. Had we not noticed the damage to the tire we could have had a bad situation. The fellow from the roadside assistance told me the tire would have exploded. The Uhaul at 4007 E Camelback Rd in Phoenix was negligent and is a bad representative of Uhaul. The gouges in the tire had not peeled off the rubber and were hard to see in the managers rush to move us along. There is no excuse for a truck ever leaving a rental site in this condition. I would like to speak with corporate management about my experience and what you can do to make this right. Rick Schrichfield, 530-409-4847

Évaluation :

5

All worked out very well

Évaluation :

4

Make sure reservations for before hour pickups are actually accomplished, had to wait 30 minutes extra for the store to be open to get my truck

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great service

Évaluation :

4

The process was easy. The only hick up was when I returned the truck, only one person was working. I had to wait 20 minutes. Then, the employee just told me to leave the key on the desk. When he was helping the other customer, he could have told me to leave the key, then I wouldn't have had to stand there and wait.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The manager was extremely helpful and so was the rest of the team there. Best uhaul experience I have ever had. The truck was extremely clean, the process was easy, everything was great.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The representative at checkout was rude.

Évaluation :

4

Turning the truck on was a bit difficult. I had issues every time I went to turn it on.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

N.D.

Évaluation :

5

My first rental location helpful and professional

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everything went well. The staff was helpful and the service was solid.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

great customer service

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent service!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Amazing customer service and communication- store and truck very clean and organized. Maddy was training but handled the process in a great manor!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I successfully completed five rentals here over a move that lasted the last couple of months. The owner David did his absolute best to help me along during the process. No problems at all and everything went smoothly. Merci.

Évaluation :

3

Truck was at quarter of a tank , but the uhaul paper gas mark was places above half a tank ! The uhaul link expired for editing before leaving! I would like a refund for being over charged for gas !

Évaluation :

3

There was a older white male guy there with slick back grayish black hair was racist an very judgmental he treated me differently because of the way I dress an my skin tone and humiliated me in front of other customers

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Andrew was being mentored as a new employee through my check in process. He did a great job, and the gentleman walking him through the process was also very helpful and tutored Andrew well. Nice job guys.

Évaluation :

5

The guy who checked us out was really personable. The truck shakes when it breaks. Might wanna check that out.

Évaluation :

5

Very accommodating on a last minute reservation! Explained all of my options that I needed.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

The customer service agent at this location was over whelmed and did not inform me the uhual was charged by day I was told just the mileage being that I was originally only booking for one day. He was throwing out curse words about it being a short staff day even though no one in line was giving him issues about waiting. I understand his frustration but imagine mine when after I extended on the 3 day they tell me there is not only a charge by day but then the insurance is also by day! Not cool and will be disputing with bank.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Owner and employees were professional and took care of my needs immediately. I don't think there is any need to improve perfection.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

First no one could find my U-boxes, had to go to facility in person where it took about 45 minutes to finally locate the boxes via a very confused staff member.