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Joseph RicciCustomer Reviews for U-Haul of Bensalem
Testimonials From Recent Customers
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The vehicle had dried mud all over the outside of the vehicle.
William HaneyI had an appointment for Monday the 18 of March, they didn't have the hitch or installer until the 20th. It was arranged so we can get it done early morning and it didn't get done until 1pm. We wasn't advice that the part wasn't there Monday or Tuesday so we lost morning work. Very unprofessional.
Jose RomeroLet me start by saying that the general manager at this location was extremely helpful. When I made the one-way reservation from Austin to Bensalem, this was not the location I choose for drop off. Knowing very little about my final destination, I choose the fist location on the list of suggested locations. Once I arrived, I learned that the location I chose was about 20 minutes away from my new apartment and this location was much closer. I couldn't figure out how to update the location myself, so I decided to just show up and see if I could turn it in here. At first, the manager seemed a bit skeptical and I thought I might have to make the 20-minute drive. Then he gave me the best news ever and told me that I could drop it off there. The one comment I would make regarding how you can improve is that there should be more than one employee working at any given time. It would have made my experience just a little better if I had been helped quicker. That would have earned this location 5 stars from me.
Alejandra Coronelthe person at the first location at roosevelt bld was awful. she passed the buck to an excellant manager at strret road. he was helpful. we had a garentee i the 6 by 12 would be at the first location.... it was not! she did not even call the street road location like she said she would
salvatore pizzoNothing to complain about everything went well the 2 gentlemen behind the counter were friendly and explained everything well
darleen ferrisThey had everything I needed.
THOMAS GASTONI just wanted to say that the fella that had checked us in was very helpful and very polite.
John MacknerWish there was a survey for pick up and drop off. Morning employee was amazing. Friendly and helpful. Truck was clean except the steering wheel and dash my hands smelled like mechanics hands when I was touched the them. The 2 employees in the afternoon the one was rude and unprofessional. The other could have been more informative and acknowledge he couldn't help otherwise it looked like he was ignoring me.
BONNIE KANEI just want to say this location is incredible. Whenever we need a truck, they are very accommodating. The staff is very efficient and friendly.
alisa ziolkowskiEverything was great. Thank you
kristy aldrichNot much. Gentleman we worked with was very nice and pleasant.
Lauren SuperfineService was smooth & efficient….
Robert SnyderExcellent
Levani EriashviliService rapide et convivial. Explained everything clearly. Overall a good experience
Kevin SmithJust want to reiterate how professional the young man was. Everything was in order, inside the store and out. very organized.
Matthew RobertoUhaul can go to hell. Charge me all these extra fees in this economy, can barley feed my family and cause I couldn't make it in time to the same UhAul I dropped it at one literally 15 minutes down the rd and they make it a one way price plus a wrong drop off fee making it a grand total of 800 friggin dollars for a cargo van. Fuck you U-Haul I'll never rent from you again. Jerks
nicole palekYour site manager was very helpful smooth transaction its close to my home so will definitely return and also recommend
Silvia Figueroareally nice guy and fast aaaaa++++++++
Gil FigueroaThe staff was very helpful & informative. They were also very nice & patient , especially when I was confused & upset about some things I misunderstood. Very easy to work with at this location- and quick service!!
Bonnie HowardRien
Fred BurnsThere are no suggestions for improvement at this time.
sheri' riveraCustomer service was great and that is the first thing that I look for. The guys are well-informed and very polite. I will definitely use this location again.
stacey BullockThey were very helpful.
Joe MyroWonderful experience u haul
SHAWN LYNCHCheck engine light was on. Uhaul got the job done but was a little difficult to drive
Domenico CerrutiGreat service! 2nd time got my hitch installed at this location. Merci.
sonny nguyenThe U-Haul Rep. was efficient and professional. The process was simple and quicker than expected. The vehicle I rented was clean and well maintained. I would definitely recommend this location to family and friends. Returning the vehicle was even easier.
Juan Antonio SuarezTell me BEFORE signing and paying for everything that there is a $20 fee to check in truck when store closed. When I wanted to wait to return the truck til the store opened to return it....I realized the truck was due in 10 min before opening, and I would be charged a fee either way for "being late".
Megan WarrenThere is a manager at the location that I use all the time. I am a regular there as far as renting goes. And I believe his name is Julian. Apologize if I have his name wrong. But he really does an awesome job. on Saturday. 12 30 23. It seemed as though he was by himself working and I was there early morning and I returned my rental at around 6 PM. And he was still there. And. He was still very courteous, very professional. And that was after being there all day I couldn't imagine. I think this young man needs to be recognized every time I am there. He handles my situation. With professionalism and courtesy.
William BarrettAmazon staff very nice
Darlene ClemsonSuggest U-Haul make center aware of reservations for putting on a hitch. Greeted rudely when I arrived as person was not aware of reservation and complained I made it yesterday. Further complained when I said I had noted I would be staying. Once finished was more pleasant but would have walked out if getting the hitch on that morning was not a necessity. Suggest some type of credit given treatment
MATTHEW CONNORWhen I arrived to site… the truck wasn't where it was suppose to be at on map shown on app… when I did locate the truck it was parked behind another truck I couldn't get it out. I had to call customer service for help and they switched me to another truck on site that had keys in the lock box… customer service saved the day!!!
Timothy BarrI was in and out less than an hour. Very satisfied!
John WallaceMy service was fast . Very easy and and quick return . I would recommend to rent from you.
dan niverThe purpose of this rental was transport 12 foot long lumber. We could have rented a 10 foot truck for less money and left the boards hang out the back. However we decided to spend the extra money on the 15 foot truck which shows over 12 foot floor in the main body. Somehow, the 12 foot boards did not fit unless placed on an angle. There is some misrepresentation going on here. Maybe the dimension does not consider closing the door.
JAMES CONNELLYPick up was smooth but we didn't return truck at the scheduled time was 8am. We got delayed in unloading, female uhaul agent at location called at 8:20am and reprimanded us for not calling ahead to report delay. She stated "how would you feel if you reserved a truck and it wasn't available upon pick up, be mindful"….poor choice of words and customer service. We paid over $550 for our reservation. I have rented before from this location and never had any problem. Manager always listened to any concerns and always good service. Another worker listened to our experience upon return of truck and agreed that his location had deteriorated.
Jacqueline RentasHumane customer service.
Luisa LewisWhen ordering parts needed for hitch installation, inventory should automatically get checked and parts ordered if they are not. The parts required were not at the store for my appointment and it had to be moved to the following week.
Greg Montijotoo expensive billing
Biju JacobLow tire pressure indicator kept going on - on, on-off. Headlights did not work. Governor set at 74!! What a crock.
JR NeutelAlways have used this site for the past 12 years and always have had great equipment and always found personal knew how to explain how and why when using or pulling trailers of different sizes, and ALWAYS have found the trailer I needed at this site, and it's easy to locate too.
GEORGE COSTASGreat staff, very friendly and professional!
Donald LouieI recently had the pleasure of renting a truck from U-Haul of Bensalem, and I wanted to share my overwhelmingly positive experience with U-Haul of Bensalem From start to finish, the rental process was seamless, easy, and an absolute pleasure. The online rental and return system is not only simple but also incredibly satisfying. The user-friendly interface made the entire process a breeze, saving me valuable time. What sets U-Haul of Bensalem apart is their approach to customer service. Unlike many other rental facilities, there was no hard selling of additional products or services. This was a refreshing change, allowing me to focus solely on my rental needs without feeling pressured. Despite the apparent busyness of the U-Haul representative, she exhibited an unparalleled level of friendliness and professionalism. She managed to make me feel like I was the only customer in the facility, providing personalized attention that significantly enhanced my overall experience. I want to express my sincere appreciation to the team at U-Haul of Bensalem for their outstanding service. Renting a truck has never been this enjoyable, and I wholeheartedly recommend U-Haul of Bensalem to anyone in need of reliable, customer-centric rental services. Thank you for exceeding my expectations. Best regards, Jim
James FloodMay be do an eye test for people who are noting the gas levels. I am going to tell everyone to use other services.
Manan PatelThe Man who helped us was very accommodating, polite, & kept a clean bathroom & facility.
Malcolm WilliamsThe only negative thing i could say is the Bensalem location only had one person working when i stopped in to pick up my rental. She was very very good at her job. She could have used some help. I was there around 8:30 a.m. on a Saturday. Came back around 11:00 a.m. to return the truck. It looked like she was still on her own.
WALTER TUDORThe U-Haul team at this location was amazing!!! They made the process easy.
Christopher AtwoodThe hitch was professionally installed, and it looks great on my new car. High quality service and timely service. An improvement would be occasional texts that update you on when your vehicle will be ready. My car dealer does that, and it is very convenient.
Daniel AbramowiczTechnician was very complete and professional
Andre DaigleThe vehicle inside was dirty & the representative didn't even show me were to drop off keys there was no room at all to return the vehicle due to that fact the app could update or pinpoint my location at drop off time we sat out there for 40 min s waiting for the app to update & it didn't ur representative look like she was by herself & needed help next time ill try budget never again
Herman ThomasNo comment
harold copperstinJulian Loughrey was very friendly and helpful in unloading my car from the trailer. He had me unload it but he was there for support. Excellent service à la clientèle. Thank you, Julian!
Cynthia RichAlways a great experience at Bensalem
Joseph McclellanThis was one of the best car/truck rental experiences ever. The general manager is a great combination of relaxed/funny and it's clear he has a good relationship with the associate that was in the store at the same time. Fantastic service.
Brittany Nielson