I have no qualms with this location. However, I'm quite upset that I reserved a trailer over a month in advance from the Margate location. I was supposed to pick up at 7am from Margate location down the street from my home to leave on a schedule at 8am. The Margate location told me there where no trailers located in Broward and moved my reservation to the Boynton location. I had to make a 60 mile round trip just to come back south and load up. This took one an hour and a half out of my scheduled leave time for my trip. Then having to bring back to Boynton after a 650 mile drive was quite displeasing. I am a frequent uhaul renter and do not comprehend why I make a reservation if there aren't any trailers available especially a month in advance. You need to do better Uhaul.
Michael GCustomer Reviews for U-Haul of Boynton Beach
Testimonials From Recent Customers
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I signed up to check it out through the mobile app. When I tried, it told me that it was verifying my information and then didn't respond. I had to check out through the office. They were very nice and helpful.
Diane KDriver door to hard to close. Truck won't go 75 mph empty and in south Florida on 70 mph posted highways that is too slooooow!
david jEveryone at this location was incredibly nice and helpful. Quick, courteous and efficient. Very easy check in and check out Thumbs up!!
Scott JNo comment
Luz CStaff is amazing
GERMAIN VThey went to small I can’t fit bed in there
yves DVehicle had a check engine light on the entire time. Uhaul changed my pick up location 3 hours before I was supposed to pick it up to another Uhaul location that was a lot further from my home causing me additional mileage!
Dennis HVery pleasant visit, would definitely use again maybe dial back the scare tactics on purchasing the insurance
Joseph DMy first experience with U-Haul and it was amazing!
Gerardo BExcellent service à la clientèle
Eric MStaff was very good, very attentive.
Alberto GI like the service, and I'll continue renting at this location.
Patrick PEvery UHaul representative I worked with was extremely helpful. Merci.
Francesca KI have used UHAUL many times and I felt the staff at this location was very unprofessional and somewhat rude. Normally the staff at other locations are great and accomodating. Here, during both my pick up and return, the staff acted as I was an inconvenience. Directions of where to pick up my trailer and where to return it was insufficient. For example, when I was returning my trailer, I slowed down and asked the attendent where should I return the trailer. Initally, I was goign to pull into the lane that is marked for equipment return. Instead, the attendant waived his hands wildly and pointed to another entrance. When I arrived there, I once again had to ask where to drop the trailer. The attendant pointed to some spot and some I pulled there, only to be told once again that the attendant wanted the drop in yet another spot in the lot.
Don NAlways an easy, process.
mike wNothing‼️‼️
charlie mThey are the best
GERMAIN V100 %👍
Wilfredo RWhile this location was completely satisfactory, my experience overall talking to UHaul main scheduling was completely unsatisfactory. I will be filing a complaint.
WILLIAM NKeep up the good work
Leslie BRoaches in the van. Van didn't drive well either. Just unsatisfied
Mallori LGood customer service.
Sylvia OTrès bien
Rigoberto mCALL WHEN THE WORK IS DONE, NOT HOURS LATER.
Robert WHard to pull in, needs bigger lot.
Brooke KNeed a larger lot, no place to park.
Karen GThe girl that helped me had an attitude for no reason then they charge me extra for no reason
josena mKeep up the good work
Leslie BThe desk agent at this location when I picked up the truck was fantastic - she was incredibly patient and helpful in allowing me to compare options between one way and local drop off to determine what made the most sense and offered the best value for my situation. My co driver had an issue with their identification and again the patience and professionalism of the agent was remarkable. This was probably the best interaction I had during the entire process of moving and again I really commend the location on their choice of employees and the agency given these individuals to offer customers the best service and an outstanding experience overall.
Chris SAll good.
Ilan KLot far to small for the number of trucks and trailers. Unable to park in lot for hookup of trailer for 30 minutes, blocked. Try to sign in and get the trailer on pickup but computers broken again, had this happen in past as well. Had to return an hour later for pickup. On trailer return U Haul trucks with dead batteries getting jump started and blocking access on trailer return, had to park on street and wait. Not so friendly attitude by some people working there. Better attitude needed by some people. My trailer worked fine, trucks with dead batteries block access. Not enough room. Cars parked on lot blocked exit. I never use U Haul in Chicago where other trailer companies are available and provide better service. In Florida there is no other company near me that rents trailers. Multiple visits to this location have been made, never a great experience.
James PThis location has nothing to improve , everyone is friendly and professional.. their trucks are spotless and professionally maintained. I wouldn't go anywhere else when I need to rent .. I give this location +10…
Enrique DVehicle had bad battery. Was given to us dead. Overcharged us for gas. We went 9 miles and put a dollar in for gas and they charged us an extra $8.
Thomas HMercedes was efficient and an absolute pleasure to work with! I highly recommend U-Haul Boyton Beach.
William STruck was fine for what I needed. Don't rent that thing to some rich prissy ass people. No radio ac was tolerable. Just be careful who you rent that to
Adam FMercedes and team were great!
Douglas SGreat service highly recommend
Jamesha MGreat staff!!
STEVEN PWhen the desire equipment is not available, suggestions should be made to the customers! Educate customers about possible alternatives
Jose FQuicker than expected and friendly people.
Brian BVery nice service
Hernando HImproving customer service
MAYRA BEverything was great
Tanisha BI over estimated amount of miles I would drive and when received e-mailed receipt the correct milage and fee was set forth
Peter WGreat experience, polite, on time, will be back.
Ari TThe steering wheel was 45 degrees off center, but everything worked great. The team accommodated a last minute change.
MEREK Rgood service
Francois TThanks . Great service and customer service . See you guys soon.
RAFAEL rVery prompt and provided great info
Michael BThe truck was an older model which had no get up when driving , the engine light came on
Cristelle DEverything went perfect. Very easy to rent AND at the last minute. Lady at the front desk was very polite and helpful.
Tamara CI've always had a good experience at this location. But with this visit it took 15mins for the office attendant to leave the break room to assist me.
Brian KTrailer had been in a wreck. Floor had dried paint. Other than that. Great Customer service Kelley Schulz
KELLEY SI will never be using UHAUL again after the fiasco I experienced on 2/12/24 nor will I ever recommend UHAUL. I will actively discourage anyone from using UHAUL any opportunity I get. If you are interested in why I feel this way, see Reference ID: 4643058
ivan jWe rented 2 cargo vans and both vans were infested with cockroaches.
Karina Rinstall within the time quoted
Steve GNot wasting my time with comments, just like the sales associate didn't want to provide or take the time to serve my needs. Constant text messages to me while traveling asking me to text when I can drop off for next customer? Really? I could have returned it 2 days earlier but choose not to just on principal. Gas system is a joke. Just fill it, & bring it back filled.
bryan lIt had more miles than what they told me and they said that the tang of gas was at 7/8 full when the gas tang was at 3/4 full.
JOSEPH PPleas reference last comments!!! For this location..
MARK FBoynton location is excellent
Robin PLocation has very poor access and has only one handicap parking space which is actually on the street. The employees are indifferent. I'll go pretty much anywhere else.
Bradley SThe truck looked fairly new compared to other U-Haul truck but for some reason when we were finished unloading the truck and trying to leave public storage the U-Haul wouldn't start. Turns out the battery was dead which doesn't make sense since there was no light on/ door opened on the U-Haul. We called customer service to ask for help to see where we should give the U-Haul a jump but she had no clue and by this time the storage unit would been closed and we would be stuck in so, we had to leave the U-Haul truck overnight. It had a sofa in it because the sofa was supposed to be dropped off to someone that night but again the U-Haul wouldn't start and the person wasn't available in the morning so when we returned the truck in the morning with the couch in it they said that we would be charged $200+ if we didn't get rid of it but again I feel as if it wasn't our fault since the U-Haul battery died for some reason. So we spent about 20 minutes finding somewhere that dispose of the couch which resulted in me being late for work. What you can improve next time is teaching your customer service representatives where customers can find the battery so it doesn't take when they are trying to jump the U-Haul.
Naijah R