It was raining and the truck leaked. Was moved to this location instead of the one we rented from a minute from our home. Caused an additional 50 miles on truck. When I asked if we would be given a discount was told no from your company, Also had ordered a dozen furniture blankets and they had none. Had to buy a few and Saran Wrap. A really disappointing experience overall. Overall cost us more than quoted.
Patricia Pineiro-GoodenbergerCustomer Reviews for U-Haul of Burbank
Testimonials From Recent Customers
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This location was not the problem, other than the UHaul had 1/4 a tank of gas. Which when returned you all made money because its hard to navigate how much gas will keep you from breaking down and not below the return requirement. PREVIOUS uhauls in Sacramento, give you a UHAUL with a Full tank. Makes life easier. I felt bad for the young man - all alone at the Burbank location and there was a large line. He did his best & kept apologizing for the wait. This location clearly is all about cutting corners. AS to "for the next customer" - Your Online reservation and CSR system SUCKS beyond belief. I am referring to the call I got 5min before 5pm the day before my pick up. You need to provide MAPS to these folks. The female CSR was great- I was pissy as ya'll were trying to get me to pick up further south than where we would be loading up and it would have been over 20mins drive-not even factoring in Los Angeles traffic. I explained I was flying into Burbank and neither my son nor I would have a vehicle to go waste time driving about. She found the burbank Uhaul. I was thankful. HOWEVER, this move was already stressful - as I was flying in from out of state to assist my son to move out of hell aka CA after his GF of 9yrs decided to bail and leave him with her mess. MANY moving parts and your people want to play move the location around a few times with me. NEVER again. Piss poor logistic planning. OH and your people sent out a mass text asking if we wanted to earn $650 to tow a full trailer to a location "on our route". I replied "possibly". The guy then changes it to $225 and I ask WHERE. NO joke neither the pick up nor the drop off were on our route. The drop off location was Chico, CA - You take the 99 to get there. The 99 does NOT even touch the 97 to get to La Pine. We used Sacramento as our half way mark to get sleep. Chico would have been 3hrs away. Again - Do your people not have google maps? Seriously.
Kristin CruzEverything it’s excellent
Arthur Papoyan"I've used U-Haul at 924 S. Victory Blvd for 15+ years, and it's always been great. The staff is super friendly, and renting a van is easy. Vans are very clean and reliable. honestly the reason we go to this location are the staff. they are very nice and always smiling no matter how busy they are.
NORA YOUSEFIANWhat a great team ! They always go out of their way to make sure I get the Best Services!
LETICIA ALMARAZJust keep doing same.
Aramis VartaniansCustomer service was apprehensible. The agent upon checking in did not create any customers with the friendly attitude. Agent did not even personally check the vehicles before issuing me a truck. The truck had low air and was not ready upon my arrival for a 2pm appointment. The back up truck was not ready and had unreported damages. Upon turning in the van, the manager (?) refused to acknowledge any issues or errors on his part, and proceeded to do his work, without saying one word to me. No one seem to care except for the one TG agent By far the worst customer service experience I have had in a very long time.
Sundeep VaghashiaThe truck was old, with a lot of miles and numerous issues. It was hard to drive on the freeway due to the loose steering. The back door is broken and swings open with force, causing a loud bang.
Igor VoyevodinSlow and cumbersome process. Old and worn out equipment.
Mike BryantEdgar is great and extremely helpful.. this is the best U-Haul location I’ve ever used
Robyn RidgleyGreat experience! Always great working with the individuals from this location including the location manager who always shows us great hospitality. Look forward to our next booking (personal + business).
Robert Morgan IKEAExcellent service à la clientèle. Very clean and well maintained vehicle
Charles RobelloEverything went very smooth. Easy to rent, pickup and return.
Michael KlemThis place has ALWAYS gone above and beyond with the best customer service! Kudos to the team! I will be back.
Jessica FelizzolaThe return was handled smoothly.
JERRY ROBINETTThe manager at this location is awesome sauce!!
Gina CastroYou charge me 180$ for 1 day 20mil
hrachya asatryanNice staff, easy to get and return truck -- thank you all!
Dan MarionGreat experience
Bob SchmittPerfect experience. The clerk Brandon was courteous and helpful.
DONDI BASTONEEverybody there is polite, hard-working crew. Everything is improved already, thank you very much.
Dennis ruelasGreat guys and thank you for changing the drop off location to closer to our home. I would recommend this location 100 %!
MICHAEL SORDOEveryone at this location is very nice and helpful!
Melissa AlvarezThe representative who assisted with the transaction was helpful and clear on instructions. Kind and courteous.
Laura GarciaThis was the second location that I tried. I initially reserved a truck from the neighborhood center at Costless Cars (10860 Burbank Bl) and when I arrived there was no employee present, the entire lot was locked up and no instructions for how to retrieve the keys for the truck. Someone else arrived to drop their rental off and told me that they had been harassed by the employee the day before and recommended that I go to a different location. When I arrived at U-Haul of Burbank, one of the employees (Artemis) was immediately helpful and got me set up with the exact same equipment I had reserved at the other location. Artemis also took time to answer my questions and explained all of the contract requirements thoroughly and I was able to get on the road in time to maintain my moving day schedule. I was about to have a really rough day and truly my experience at U-Haul of Burbank turned it completely around.
Kelsey Allenfast, easy, no hassles at this location;
Rajeev DasVery nice and quick service.
DAKA HERMONI ***LOVE*** the new Dodge Ram High Roof Vans! They are the only ones I want! The Chevy vans seem so cheaply built compared to the Ram! This is also the best location to rent from - they know their product and offer great service.
John BeamThese people saved my butt and help get me a functioning U-Haul on the fly as I was trying to leave town.
Robin SteffenExcelent staff ...in an out ...Had my reservation ...Have been getting box off of them every year for many years ...Very.happy with thier service..Thank you ...
kevin hancockThe staff is very polite and helpful. Very much appreciated!
Paul HemstreetGood service easy in and out.
Marc CesarecThe employees at this location we very friendly and helpful
Timothy SullivanLove the 24 hr rental period
william youngThis location has a lot of inventory but very few parking spaces for customers. Service was solid though. Very much appreciate the person that helped us. Our vehicle had low tire pressure notification and our person got us reassigned to a new rental immediately.
kevin whalinRented for New Year's Eve. Called several days in advance to find out if open and what hours. Was told 7am to 5pm. I reserved online for 8am - 3pm. Arrived shortly before 8am and facility locked. Day laborers in parking lot told me they would be open at 9:00. Wasted time. I got a voicemail shortly after 3pm asking where the vehicle was (ironic given that my schedule was an hour late because facility not open when I was told it would be. There are two different charges on my Visa. I called and was told that one of them ($115,16) was for vehicle and incidentals. OK. The other one ($98,11) was "moving supplies." I got no moving supplies. Now that I think about it, I might have put 12 moving blankets on the Uhaul app reservation, but I can't imagine that would be $98,11 and nobody gave me any moving blankets. I was told I'd have to call another number (866)277-6855 to speak with someone about that. I called that number and after sitting on hold for 3-4 minutes a recording said the hours are 6am-4pm MOUNTAIN TIME (and it was 3:30 Pacific time here), so I guess I will have to remember to call back tomorrow or Monday to straighten out someone's error. Not great service.
Jeff DaetweilerMy go-to Uhaul place. Always a good experience
Eldon DaetweilerThe tires were very low, oil needed to be changed and windows were horribly dirty which made driving into the sunrise difficult and dangerous.
Richard VogelerEdwin (so?) very helpful and knowledgeable.
Carol Atlasten
Ashot AghajanyanI received excellent service at U-Haul of Burbank. I highly recommend this location to everyone. Thank you for making my move a bit easier.
Karen RodriguezThe truck was clean, and in good working order. The Staff at this location is great -- very polite and professional.
Paul HemstreetI love the new larger Dodge Ram vans! They are built very solid and feel safe and secure - good back up camera - powerful engine. Keep getting more of them!
John BeamThank you to the person who was in charge the day. Very polite, gentle and professional. Thanks again
Ana Casco LaraThe phone only early pickup was very difficult. The app was slow and wouldn't scan the back of my license. I spent an extra 30 mins trying to complete the process and open the key box. I will always wait until the store opens from now on. The truck ran great and the staff was primo upon returning. Thanks
Marco PorrasThe guy there is so nice. Been there twice so far.
Tiffany TotahEasy and fast; friendly people working. No problems!
JANICE RODNUNSKYWe rent at lease 3 times a month. Always great service
LETICIA ALMARAZThe cabin was clean and overall we had a good experience, but I wanted to mention that I had trouble figuring out how to turn the dashboard lights on, the driver's seat couldn't be moved up enough to comfortably reach the pedal (I'm 5'7"), and the entire van shook when the brakes were applied.
edmond ngoThe only problem I had was the truck was on empty when I picked it up. It took $40 of gas (on a $29 rental) to get it about the quarter tank mark. There should always be 1/4 tank of gas to start.
Rick BentleyGreat customer service!
Calvin EllisThey need to keep the cars clean!
Greg Mkrtchyan