Customer Reviews for U-Haul of Burbank

6 162 évaluations

924 S Victory Bl   Burbank, CA 91506
(Limited trailer inventory)

(818) 845-7289

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(818) 845-7289

924 S Victory Bl
Burbank, CA 91506
(Limited trailer inventory)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

It was raining and the truck leaked. Was moved to this location instead of the one we rented from a minute from our home. Caused an additional 50 miles on truck. When I asked if we would be given a discount was told no from your company, Also had ordered a dozen furniture blankets and they had none. Had to buy a few and Saran Wrap. A really disappointing experience overall. Overall cost us more than quoted.

Patricia Pineiro-Goodenberger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artour Gevorkian 
Évaluation :
3

This location was not the problem, other than the UHaul had 1/4 a tank of gas. Which when returned you all made money because its hard to navigate how much gas will keep you from breaking down and not below the return requirement. PREVIOUS uhauls in Sacramento, give you a UHAUL with a Full tank. Makes life easier. I felt bad for the young man - all alone at the Burbank location and there was a large line. He did his best & kept apologizing for the wait. This location clearly is all about cutting corners. AS to "for the next customer" - Your Online reservation and CSR system SUCKS beyond belief. I am referring to the call I got 5min before 5pm the day before my pick up. You need to provide MAPS to these folks. The female CSR was great- I was pissy as ya'll were trying to get me to pick up further south than where we would be loading up and it would have been over 20mins drive-not even factoring in Los Angeles traffic. I explained I was flying into Burbank and neither my son nor I would have a vehicle to go waste time driving about. She found the burbank Uhaul. I was thankful. HOWEVER, this move was already stressful - as I was flying in from out of state to assist my son to move out of hell aka CA after his GF of 9yrs decided to bail and leave him with her mess. MANY moving parts and your people want to play move the location around a few times with me. NEVER again. Piss poor logistic planning. OH and your people sent out a mass text asking if we wanted to earn $650 to tow a full trailer to a location "on our route". I replied "possibly". The guy then changes it to $225 and I ask WHERE. NO joke neither the pick up nor the drop off were on our route. The drop off location was Chico, CA - You take the 99 to get there. The 99 does NOT even touch the 97 to get to La Pine. We used Sacramento as our half way mark to get sleep. Chico would have been 3hrs away. Again - Do your people not have google maps? Seriously.

Kristin Cruz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Williams 
Évaluation :
5

Everything it’s excellent

Arthur Papoyan 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kenneth Napzok 
Évaluation :
5

"I've used U-Haul at 924 S. Victory Blvd for 15+ years, and it's always been great. The staff is super friendly, and renting a van is easy. Vans are very clean and reliable. honestly the reason we go to this location are the staff. they are very nice and always smiling no matter how busy they are.

NORA YOUSEFIAN 
Évaluation :
5

What a great team ! They always go out of their way to make sure I get the Best Services!

LETICIA ALMARAZ 
Évaluation :
5

Just keep doing same.

Aramis Vartanians 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raul Godinez 
Évaluation :
1

Customer service was apprehensible. The agent upon checking in did not create any customers with the friendly attitude. Agent did not even personally check the vehicles before issuing me a truck. The truck had low air and was not ready upon my arrival for a 2pm appointment. The back up truck was not ready and had unreported damages. Upon turning in the van, the manager (?) refused to acknowledge any issues or errors on his part, and proceeded to do his work, without saying one word to me. No one seem to care except for the one TG agent By far the worst customer service experience I have had in a very long time.

Sundeep Vaghashia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

artin kanian 
Évaluation :
3

The truck was old, with a lot of miles and numerous issues. It was hard to drive on the freeway due to the loose steering. The back door is broken and swings open with force, causing a loud bang.

Igor Voyevodin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicano Pugglias 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ally Sage 
Évaluation :
2

Slow and cumbersome process. Old and worn out equipment.

Mike Bryant 
Évaluation :
3

Le client n'a pas laissé de commentaire.

calvin yousefian 
Évaluation :
5

Edgar is great and extremely helpful.. this is the best U-Haul location I’ve ever used

Robyn Ridgley 
Évaluation :
5

Great experience! Always great working with the individuals from this location including the location manager who always shows us great hospitality. Look forward to our next booking (personal + business).

Robert Morgan IKEA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damian GIAMMICHELE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ercan Isik 
Évaluation :
5

Excellent service à la clientèle. Very clean and well maintained vehicle

Charles Robello 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Brown 
Évaluation :
5

Everything went very smooth. Easy to rent, pickup and return.

Michael Klem 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ojan Bazrafshan 
Évaluation :
5

This place has ALWAYS gone above and beyond with the best customer service! Kudos to the team! I will be back.

Jessica Felizzola 
Évaluation :
5

The return was handled smoothly.

JERRY ROBINETT 
Évaluation :
5

The manager at this location is awesome sauce!!

Gina Castro 
Évaluation :
1

You charge me 180$ for 1 day 20mil

hrachya asatryan 
Évaluation :
5

Nice staff, easy to get and return truck -- thank you all!

Dan Marion 
Évaluation :
5

Great experience

Bob Schmitt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALVADOR CUEVAS 
Évaluation :
5

Perfect experience. The clerk Brandon was courteous and helpful.

DONDI BASTONE 
Évaluation :
5

Everybody there is polite, hard-working crew. Everything is improved already, thank you very much.

Dennis ruelas 
Évaluation :
5

Great guys and thank you for changing the drop off location to closer to our home. I would recommend this location 100 %!

MICHAEL SORDO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKITA RUSANOV 
Évaluation :
5

Everyone at this location is very nice and helpful!

Melissa Alvarez 
Évaluation :
5

The representative who assisted with the transaction was helpful and clear on instructions. Kind and courteous.

Laura Garcia 
Évaluation :
5

This was the second location that I tried. I initially reserved a truck from the neighborhood center at Costless Cars (10860 Burbank Bl) and when I arrived there was no employee present, the entire lot was locked up and no instructions for how to retrieve the keys for the truck. Someone else arrived to drop their rental off and told me that they had been harassed by the employee the day before and recommended that I go to a different location. When I arrived at U-Haul of Burbank, one of the employees (Artemis) was immediately helpful and got me set up with the exact same equipment I had reserved at the other location. Artemis also took time to answer my questions and explained all of the contract requirements thoroughly and I was able to get on the road in time to maintain my moving day schedule. I was about to have a really rough day and truly my experience at U-Haul of Burbank turned it completely around.

Kelsey Allen 
Évaluation :
5

fast, easy, no hassles at this location;

Rajeev Das 
Évaluation :
5

Very nice and quick service.

DAKA HERMON 
Évaluation :
5

I ***LOVE*** the new Dodge Ram High Roof Vans! They are the only ones I want! The Chevy vans seem so cheaply built compared to the Ram! This is also the best location to rent from - they know their product and offer great service.

John Beam 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin Garcia 
Évaluation :
2

Le client n'a pas laissé de commentaire.

sevada younesian 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Marcellino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eldon Daetweiler 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael Ramirez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew Harvey 
Évaluation :
5

These people saved my butt and help get me a functioning U-Haul on the fly as I was trying to leave town.

Robin Steffen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Imre Peter Finlayson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY RAASCH 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRANCIS MCDONALD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIPAN KESHISHYAN 
Évaluation :
3

Excelent staff ...in an out ...Had my reservation ...Have been getting box off of them every year for many years ...Very.happy with thier service..Thank you ...

kevin hancock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire Osgood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norayr Izahanian 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karmen sukiasyan 
Évaluation :
5

The staff is very polite and helpful. Very much appreciated!

Paul Hemstreet 
Évaluation :
5

Good service easy in and out.

Marc Cesarec 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosael munguai 
Évaluation :
5

The employees at this location we very friendly and helpful

Timothy Sullivan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vadim Kukhto 
Évaluation :
5

Love the 24 hr rental period

william young 
Évaluation :
5

This location has a lot of inventory but very few parking spaces for customers. Service was solid though. Very much appreciate the person that helped us. Our vehicle had low tire pressure notification and our person got us reassigned to a new rental immediately.

kevin whalin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN BELTRAN 
Évaluation :
2

Rented for New Year's Eve. Called several days in advance to find out if open and what hours. Was told 7am to 5pm. I reserved online for 8am - 3pm. Arrived shortly before 8am and facility locked. Day laborers in parking lot told me they would be open at 9:00. Wasted time. I got a voicemail shortly after 3pm asking where the vehicle was (ironic given that my schedule was an hour late because facility not open when I was told it would be. There are two different charges on my Visa. I called and was told that one of them ($115,16) was for vehicle and incidentals. OK. The other one ($98,11) was "moving supplies." I got no moving supplies. Now that I think about it, I might have put 12 moving blankets on the Uhaul app reservation, but I can't imagine that would be $98,11 and nobody gave me any moving blankets. I was told I'd have to call another number (866)277-6855 to speak with someone about that. I called that number and after sitting on hold for 3-4 minutes a recording said the hours are 6am-4pm MOUNTAIN TIME (and it was 3:30 Pacific time here), so I guess I will have to remember to call back tomorrow or Monday to straighten out someone's error. Not great service.

Jeff Daetweiler 
Évaluation :
5

My go-to Uhaul place. Always a good experience

Eldon Daetweiler 
Évaluation :
3

The tires were very low, oil needed to be changed and windows were horribly dirty which made driving into the sunrise difficult and dangerous.

Richard Vogeler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian Garcia 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Valentin Milovanov 
Évaluation :
5

Edwin (so?) very helpful and knowledgeable.

Carol Atlas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayorroh janha 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORA YOUSEFIAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin Schiff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan Claus 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Peake 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian Maeda 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arman Galstyan 
Évaluation :
5

ten

Ashot Aghajanyan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose MORALESQUIROZ 
Évaluation :
5

I received excellent service at U-Haul of Burbank. I highly recommend this location to everyone. Thank you for making my move a bit easier.

Karen Rodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar MORALESNUNEZ 
Évaluation :
5

The truck was clean, and in good working order. The Staff at this location is great -- very polite and professional.

Paul Hemstreet 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sue stimpson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Cassel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelin Recalde 
Évaluation :
5

I love the new larger Dodge Ram vans! They are built very solid and feel safe and secure - good back up camera - powerful engine. Keep getting more of them!

John Beam 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Chadwick 
Évaluation :
5

Thank you to the person who was in charge the day. Very polite, gentle and professional. Thanks again

Ana Casco Lara 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONIA BARRIOS 
Évaluation :
5

The phone only early pickup was very difficult. The app was slow and wouldn't scan the back of my license. I spent an extra 30 mins trying to complete the process and open the key box. I will always wait until the store opens from now on. The truck ran great and the staff was primo upon returning. Thanks

Marco Porras 
Évaluation :
5

The guy there is so nice. Been there twice so far.

Tiffany Totah 
Évaluation :
5

Easy and fast; friendly people working. No problems!

JANICE RODNUNSKY 
Évaluation :
5

We rent at lease 3 times a month. Always great service

LETICIA ALMARAZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik Waldman 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALBERTO CARUANA 
Évaluation :
4

The cabin was clean and overall we had a good experience, but I wanted to mention that I had trouble figuring out how to turn the dashboard lights on, the driver's seat couldn't be moved up enough to comfortably reach the pedal (I'm 5'7"), and the entire van shook when the brakes were applied.

edmond ngo 
Évaluation :
4

The only problem I had was the truck was on empty when I picked it up. It took $40 of gas (on a $29 rental) to get it about the quarter tank mark. There should always be 1/4 tank of gas to start.

Rick Bentley 
Évaluation :
5

Great customer service!

Calvin Ellis 
Évaluation :
4

They need to keep the cars clean!

Greg Mkrtchyan 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • ConteneursU-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page